--- title: "Best Small Business CRM Software 2026 | Capterra" description: "Find the top Small Business CRM software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/small-business-crm-software/" page_type: "category" language: "en" --- # Best Small Business CRM Software Last updated on September 14, 2026 How to find the right Small Business CRM Software? Learn more from our team about Small Business CRM Software pricing features and benefits in our Small Business CRM Buyers Guide Verified Insights Provider data verified by our Software Research team and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) ## What is small business CRM software? Researched by: [Capterra](https://www.capterra.com/resources/author/capterra/) Updated on September 14, 2026 [Small business CRM software](https://www.capterra.com/small-business-crm-software/) allows small and midsize businesses to manage relationships with customers and prospects. This software helps manage client information, track customer interactions, and automate marketing and sales processes. By facilitating better management of customer business data, small business CRM software helps businesses make decisions about which products and services they should offer to each customer. * * * For more information consult our [Small Business CRM Buyers Guide](#buyers-guide-content) ## Bigin by Zoho CRM Rating: 4.7 out of 5 (744 reviews) Profile: [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Bigin is a small businesses CRM that helps unify customer operations and nurture customer relationships effectively. ​ #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $7.00 Pricing details: Per User, Per Year Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Sales Pipeline Management: 4.7 rating - Contact Management: 4.6 rating - Lead Management: 4.5 rating - For Small Businesses: 4.7 rating #### Lowest rated features - Social Media Integration: 3.7 rating - Task Management: 4.3 rating - Email Management: 4.4 rating - Document Storage: 4.1 rating #### Feature-related review snippet Reviewer: Matt H. Reviewer details: Financial Services, Self-employed Published: December 20, 2024 > "Starting a new business i needed a CRM that got me up and running as quick as possible and Bigin by Zoho does this, through simple user friendly dashboard, integrations" ### Gallery tab Ease of use: 4.8 out of 5 (744 reviews) #### Related review snippet Reviewer: Nabil G. Reviewer details: Education Management, 1-10 employees Published: March 31, 2026 > "It takes the headache out of CRM management by focusing purely on moving deals forward, and the built-in telephony means I never have to leave the app to close a sale" ### Integrations tab Bigin by Zoho CRM connects with 78+ software tools. [See all integrations](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/#integrations) #### Most popular integrations - Google Workspace: 4.8 rating - Microsoft 365: 4.5 rating - Zoho CRM: 4.3 rating - Zapier: 4.9 rating - Zoho Desk: 4.5 rating - Zoho Meeting: 4.6 rating #### Integrations-related review snippet Reviewer: Natalia V. Reviewer details: Media Production, 51-200 employees Published: November 28, 2024 > "The integration with other Zoho tools, such as Zoho Projects and Zoho Desk, helps us streamline communication across teams and track progress effortlessly." --- ## Copper Rating: 4.4 out of 5 (622 reviews) Profile: [Copper](https://www.capterra.com/p/141642/Copper/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? CRM solution that helps businesses manage contacts, deals, leads, pipelines, communications, and more in a unified interface. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Deep Google workspace integration - Intuitive and streamlined user experience Cons: - High cost and limited value - Recurring technical glitches and slow fixes #### Starting price Starting price: $12.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Contact Management: 4.6 rating - Task Management: 4.6 rating - Sales Pipeline Management: 4.7 rating - Document Storage: 4.8 rating #### Lowest rated features - Reporting/Analytics: 3.5 rating - Interaction Tracking: 3.8 rating - Territory Management: 3.3 rating - Segmentation: 3.0 rating #### Feature-related review snippet Reviewer: Denese Kyle S. Reviewer details: Real Estate, 51-200 employees Published: February 17, 2023 > "I like that we can access the software via mobile device and easily navigate." ### Gallery tab Ease of use: 4.5 out of 5 (622 reviews) #### Related review snippet Reviewer: Deborah H. Reviewer details: Financial Services, 11-50 employees Published: October 7, 2024 > "My use of Copper for work, allows me to stay organized with keeping track of where I am with my leads and tasks. " ### Integrations tab Copper connects with 108+ software tools. [See all integrations](https://www.capterra.com/p/141642/Copper/#integrations) #### Most popular integrations - Google Docs: 4.7 rating - QuickBooks Online: 4.3 rating - Zendesk Suite: 4.4 rating - Meta for Business: 4.4 rating - Twitter/X: 4.5 rating - Google Voice: 4.5 rating #### Integrations-related review snippet Reviewer: Erin G. Reviewer details: Information Technology and Services, 11-50 employees Published: October 28, 2024 > "My company uses Copper because it integrates seamlessly with Gmail." --- ## Salesforce Starter Rating: 4.4 out of 5 (226 reviews) Profile: [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Boost your business with Starter Suite: Free for 30 days + 40% off when you buy! #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Contact Management: 4.5 rating - Lead Management: 4.5 rating - Reporting/Analytics: 4.3 rating - Sales Pipeline Management: 4.0 rating #### Lowest rated features - Marketing Automation: 3.5 rating - Email Management: 4.0 rating - For Small Businesses: 3.0 rating - Interaction Tracking: 4.0 rating #### Feature-related review snippet Reviewer: Janet W. Reviewer details: Health, Wellness and Fitness, 51-200 employees Published: November 20, 2023 > "It was much more intuitive and easier to locate information." ### Gallery tab Ease of use: 4.0 out of 5 (226 reviews) #### Related review snippet Reviewer: Blerta K. Reviewer details: Education Management, 1-10 employees Published: April 28, 2026 > "The ability to have all student inquiries, follow-ups and enrollment conversation tracked all in a single location made my sales process feel more like a real process and not a collection of notes and memory." ### Integrations tab Salesforce Starter connects with 8+ software tools. [See all integrations](https://www.capterra.com/p/227088/Salesforce-Starter/#integrations) #### Most popular integrations - Dropbox: 3.0 rating - Docusign: 4.0 rating - Box: 4.4 rating - Zapier: 4.5 rating - ActiveCampaign: 4.6 rating - Dropbox Sign: 4.7 rating - PandaDoc: 4.5 rating - Nicereply: 4.7 rating --- Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. ## monday CRM Rating: 4.7 out of 5 (466 reviews) Profile: [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? monday CRM enables revenue teams to improve efficiency at every stage of the customer journey. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Flexible workflow management platform - Highly adaptable customization options Cons: - Costly for smaller teams #### Starting price Starting price: $12.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Sales Pipeline Management: 4.7 rating - Lead Management: 4.6 rating - Contact Management: 4.4 rating - Task Management: 4.6 rating #### Lowest rated features - Social Media Integration: 3.4 rating - Territory Management: 3.4 rating - Interaction Tracking: 3.9 rating - Email Management: 4.3 rating #### Feature-related review snippet Reviewer: Simran G. Reviewer details: Real Estate, 11-50 employees Published: April 21, 2026 > "Incredibly easy to set up - within the space of 1 day you can quickly find your feet around monday crm and get it off the ground and in use, which doesn't often feel easy to do with CRM systems." ### Gallery tab Ease of use: 4.7 out of 5 (466 reviews) #### Related review snippet Reviewer: Simran G. Reviewer details: Real Estate, 11-50 employees Published: April 21, 2026 > "From start to finish we've slowly started bringing over our departments onto CRM - starting with customer success into sales & services and now events, it's honestly changed the way we operate our business and given us the chance to create visibility in areas that were siloed previously and allow us to join the dots up together much cleaner." ### Integrations tab monday CRM connects with 25+ software tools. [See all integrations](https://www.capterra.com/p/245800/Monday-CRM/#integrations) #### Most popular integrations - Google Drive: 4.8 rating - Slack: 4.8 rating - Microsoft Excel: 4.8 rating - Gmail: 4.2 rating - OneDrive: 4.5 rating - Shopify: 4.5 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Information Technology and Services, 1-10 employees Published: January 29, 2025 > "overall Monday CRM is great for integration for it's price range" --- ## HubSpot CRM Rating: 4.5 out of 5 (4,484 reviews) Profile: [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Customer relationship management solution that helps businesses organize, track, and build relationships with leads and customers. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Integrated sales and marketing platform - Comprehensive lead management tools Cons: - High and complex pricing structure - Frequent bugs and technical glitches #### Starting price Starting price: $20.00 Pricing details: Per User, Per Month Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Contact Management: 4.6 rating - Lead Management: 4.7 rating - Sales Pipeline Management: 4.5 rating - Reporting/Analytics: 4.4 rating #### Lowest rated features - Task Management: 4.3 rating - Email Management: 4.3 rating - For Small Businesses: 4.2 rating - Interaction Tracking: 4.4 rating #### Feature-related review snippet Reviewer: Ravi V. Reviewer details: Construction, 201-500 employees Published: September 29, 2025 > "The interface is easy to understand and the free plan is also helpful in getting started and testing how things work in the CRM" ### Gallery tab Ease of use: 4.4 out of 5 (4,484 reviews) #### Related review snippet Reviewer: Andrea L. Reviewer details: Translation and Localization, 1-10 employees Published: July 16, 2026 > "The platform is intuitive, reliable, and integrates well with the other tools we use, allowing us to streamline workflows and automate repetitive tasks. Although some advanced features require higher-tier plans, the core CRM provides significant value and has become an essential part of our day-to-day operations." ### Integrations tab HubSpot CRM connects with 194+ software tools. [See all integrations](https://www.capterra.com/p/152373/HubSpot-CRM/#integrations) #### Most popular integrations - ActiveCampaign: 4.6 rating - Clio: 4.7 rating - Hotjar: 4.6 rating - Grow: 4.4 rating - Drift: 4.5 rating - Chargebee: 4.3 rating #### Integrations-related review snippet Reviewer: Natalie S. Reviewer details: International Trade and Development, 11-50 employees Published: April 16, 2025 > "I like because allows multiple integration such as calendar integrations, marketing tools integrations and social media integration." --- ## Maximizer CRM Rating: 4.1 out of 5 (366 reviews) Profile: [Maximizer CRM](https://www.capterra.com/p/154610/Maximizer-CRM/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Customer relationship management solution designed specifically for the unique challenges that sales managers and sales teams face. #### Rating breakdown - Ease of Use: 3.9 out of 5 - Customer Service: 4.0 out of 5 - Features: 3.9 out of 5 - Value for Money: 3.8 out of 5 #### Pros and cons based on reviews Pros: - Flexible platform personalization options - Adaptable for growing businesses Cons: - Complex and unintuitive navigation - Frequent technical disruptions #### Starting price Starting price: $65.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Lead Management: 4.0 rating - Contact Management: 5.0 rating - Reporting/Analytics: 5.0 rating - Sales Pipeline Management: 5.0 rating #### Lowest rated features - Interaction Tracking: 4.0 rating - Task Management: 5.0 rating #### Feature-related review snippet Reviewer: Abel A. Reviewer details: Hospitality, 1-10 employees Published: October 3, 2023 > "perfect software, intuitive and allows us to have access to information... but it would be better if it helped us to do better housekeeping" ### Gallery tab Ease of use: 3.9 out of 5 (366 reviews) #### Related review snippet Reviewer: Maggie M. Reviewer details: Financial Services, 1-10 employees Published: November 6, 2024 > "The integration with third-party applications like Outlook and Office 365 enhances workflow efficiency, making it easier to manage customer relationships and streamline day-to-day tasks." ### Integrations tab Maximizer CRM connects with 15+ software tools. [See all integrations](https://www.capterra.com/p/154610/Maximizer-CRM/#integrations) #### Most popular integrations - Gmail: 4.8 rating - SurveyMonkey: 4.6 rating - QuickBooks Online: 4.3 rating - Eventbrite: 4.6 rating - Microsoft SharePoint: 4.4 rating - HubSpot CRM: 4.5 rating #### Integrations-related review snippet Reviewer: Adrian G. Reviewer details: Financial Services, 1-10 employees Published: October 31, 2022 > "I love the fact that it integrates really well with the Microsoft Office suite of programs." --- ## Remember CRM Rating: 5.0 out of 5 (1 reviews) Profile: [Remember CRM](https://www.capterra.com/p/10030139/Remember-CRM/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Intuitive SMB CRM built for small teams to manage contacts, automate sales pipelines, and close deals without complex tools. #### Rating breakdown - Ease of Use: 5.0 out of 5 - Customer Service: 5.0 out of 5 - Features: 4.0 out of 5 - Value for Money: 5.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $100.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Task Management: Not available - Calendar/Reminder System: Not available - Quotes/Estimates: Available - Marketing Automation: Not available - Document Storage: Not available - Social Media Integration: Not available - Lead Qualification: Available - Segmentation: Not available - Live Chat: Not available - Territory Management: Not available - Forecasting: Not available - AI Copilot: Not available ### Gallery tab Ease of use: 5.0 out of 5 (1 reviews) ### Integrations tab Remember CRM connects with 1+ software tools. [See all integrations](https://www.capterra.com/p/10030139/Remember-CRM/#integrations) #### Most popular integrations - TeamViewer ONE: 4.6 rating --- ## Zoho CRM Rating: 4.3 out of 5 (6,996 reviews) Profile: [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Zoho CRM helps SMBs grow better with a 360º customer relationship lifecycle management solution. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Integrated sales process automation - Centralized client relationship management Cons: - Frequent bugs and performance issues #### Starting price Starting price: $14.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Contact Management: 4.5 rating - Lead Management: 4.6 rating - Sales Pipeline Management: 4.4 rating - Reporting/Analytics: 4.5 rating #### Lowest rated features - Calendar/Reminder System: 4.2 rating - Forecasting: 3.6 rating - Live Chat: 3.8 rating - Email Management: 4.5 rating #### Feature-related review snippet Reviewer: Max P. Reviewer details: Facilities Services, 10,001+ employees Published: January 7, 2025 > "Ease of Adoption: Zoho CRM's intuitive interface, coupled with SMF360's expert guidance, made onboarding seamless." ### Gallery tab Ease of use: 4.2 out of 5 (6,996 reviews) #### Related review snippet Reviewer: Alexandre D. Reviewer details: Information Technology and Services, 11-50 employees Published: June 17, 2026 > "The best I can say is that it’s a stable and solid option for properly midsize businesses such as ours, where we need a blend of capabilities in contact administration, e-mail communications, and process automation." ### Integrations tab Zoho CRM connects with 68+ software tools. [See all integrations](https://www.capterra.com/p/155928/Zoho-CRM/#integrations) #### Most popular integrations - PayPal: 4.6 rating - Trello: 4.5 rating - Dropbox: 4.5 rating - Box: 4.4 rating - HubSpot CRM: 4.5 rating - Zoho Social: 4.6 rating #### Integrations-related review snippet Reviewer: khyan A. Reviewer details: Computer Software, 1,001-5,000 employees Published: July 23, 2026 > "Being cloud-based made it easy to access information from anywhere, and it integrated reasonably well with other business systems." --- ## Capsule Rating: 4.5 out of 5 (167 reviews) Profile: [Capsule](https://www.capterra.com/p/124041/Capsule/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Capsule is a CRM that helps businesses stay organized, know more about their customers, and build better relationships. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $21.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Contact Management: 4.3 rating - Sales Pipeline Management: 4.5 rating - Lead Management: 4.2 rating - Email Management: 4.0 rating #### Lowest rated features - Reporting/Analytics: 4.0 rating - Forecasting: 4.5 rating - For Small Businesses: 5.0 rating - Task Management: 5.0 rating #### Feature-related review snippet Reviewer: Harold S. Reviewer details: Telecommunications, 1-10 employees Published: January 29, 2021 > "We reviewed several CRM's and found Capsule to be extremely user-friendly, able to interact with other services flawlessly." ### Gallery tab Ease of use: 4.6 out of 5 (167 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Consumer Goods, 1-10 employees Published: January 15, 2025 > "Capsule has a simple and intuitive Dashboard that makes it easy to navigate, create new leads and handle the projects and clients through different pipelines." ### Integrations tab Capsule connects with 100+ software tools. [See all integrations](https://www.capterra.com/p/124041/Capsule/#integrations) #### Most popular integrations - Asana: 4.5 rating - Xero: 4.5 rating - Jotform: 4.7 rating - Google Contacts: 4.7 rating - Lime Connect: 4.6 rating - Make: 4.8 rating - Kixie PowerCall & SMS: 4.6 rating - Mention: 4.7 rating - Wufoo: 4.4 rating --- ## EngageBay CRM Rating: 4.6 out of 5 (910 reviews) Profile: [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Pros: - Affordable all-in-one platform - Time-saving automation features Cons: - Occasional bugs and slowdowns - Email delivery and limits issues #### Starting price Starting price: $14.99 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Contact Management: 4.7 rating - Sales Pipeline Management: 4.5 rating - Lead Management: 4.8 rating - Email Management: 4.0 rating #### Lowest rated features - Reporting/Analytics: 2.5 rating - Social Media Integration: 2.0 rating - Marketing Automation: 3.8 rating - Document Storage: 3.0 rating #### Feature-related review snippet Reviewer: matt A. Reviewer details: Financial Services, 1-10 employees Published: February 17, 2025 > "Affordable, all-in-one CRM with great automation, intuitive interface, and responsive support." ### Gallery tab Ease of use: 4.5 out of 5 (910 reviews) #### Related review snippet Reviewer: Jason W. Reviewer details: Marketing and Advertising, 11-50 employees Published: September 24, 2025 > "The CRM pipeline management is straightforward and easy for the team to adopt, email segmentation and automation have improved our campaigns results noticeably, constant update the platform keeps improving without extra charge." ### Integrations tab EngageBay CRM connects with 30+ software tools. [See all integrations](https://www.capterra.com/p/178819/EngageBay-Marketing/#integrations) #### Most popular integrations - Google Drive: 4.9 rating - Shopify: 4.5 rating - HubSpot CRM: 4.5 rating - Zendesk Suite: 4.4 rating - Zapier: 4.7 rating - Meta for Business: 4.4 rating #### Integrations-related review snippet Reviewer: Daniel C. Reviewer details: Computer Software, 1-10 employees Published: December 18, 2024 > "Overall, a great way to locate software that is fully integrated with all your business needs" --- ## HoneyBook Rating: 4.7 out of 5 (688 reviews) Profile: [HoneyBook](https://www.capterra.com/p/162588/HoneyBook/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Everything you need in a small business CRM: contacts, proposals, contracts, payments, & more. Start your 7 day free trial today, #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Customizable and automated workflows - Comprehensive business organization tool Cons: - Inconsistent and limited email features - Slow and restrictive payment processing #### Starting price Starting price: $36.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Email Management: 4.4 rating - Task Management: 4.6 rating - Lead Management: 4.8 rating - Reporting/Analytics: 4.8 rating #### Lowest rated features - Contact Management: 4.3 rating - Live Chat: 4.5 rating - Sales Pipeline Management: 4.7 rating - Quotes/Estimates: 5.0 rating #### Feature-related review snippet Reviewer: Chris F. Reviewer details: Entertainment, 1-10 employees Published: March 24, 2025 > "A great CRM interface that makes it very easy to run your own books, contracts, client communication, and take payments." ### Gallery tab Ease of use: 4.6 out of 5 (688 reviews) #### Related review snippet Reviewer: Ryan P. Reviewer details: Design, 1-10 employees Published: March 17, 2026 > "My favorite thing about it is that You can manage the entire client journey from inquiry to contract to payment and delivery in one place." ### Integrations tab HoneyBook connects with 81+ software tools. [See all integrations](https://www.capterra.com/p/162588/HoneyBook/#integrations) #### Most popular integrations - Google Docs: 4.7 rating - WordPress: 4.6 rating - Gmail: 4.9 rating - OneDrive: 4.5 rating - Evernote Teams: 4.4 rating - FreshBooks: 4.5 rating #### Integrations-related review snippet Reviewer: Samuel M. Reviewer details: Information Technology and Services, Self-employed Published: October 17, 2022 > "it helps me efficiently manage my finances in my business, and its integration with other softwares that i use is quite good." --- ## Less Annoying CRM Rating: 4.8 out of 5 (657 reviews) Profile: [Less Annoying CRM](https://www.capterra.com/p/118921/Less-Annoying-CRM/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Less Annoying CRM is for small businesses outgrowing spreadsheets. Get simple tasks, contacts, & leads without the CRM complexity. #### Rating breakdown - Ease of Use: 4.9 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.9 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Contact Management: 4.9 rating - Lead Management: 4.8 rating - Sales Pipeline Management: 4.6 rating - Task Management: 4.9 rating #### Lowest rated features - Reporting/Analytics: 4.5 rating - Lead Qualification: 4.4 rating - Segmentation: 4.6 rating - Interaction Tracking: 4.8 rating #### Feature-related review snippet Reviewer: Casey E. Reviewer details: Health, Wellness and Fitness, 51-200 employees Published: July 10, 2023 > "Less Annoying CRM is a great app to work with, the UI is intuitive and user friendly." ### Gallery tab Ease of use: 4.9 out of 5 (657 reviews) #### Related review snippet Reviewer: Steve L. Reviewer details: Business Supplies and Equipment, 11-50 employees Published: December 18, 2025 > "This service simply is fantastic for a sales rep. If you use a business card app, I use cam card, you can simply scan the card and synchronize and upload to LACRM." ### Integrations tab Less Annoying CRM connects with 14+ software tools. [See all integrations](https://www.capterra.com/p/118921/Less-Annoying-CRM/#integrations) #### Most popular integrations - Google Forms: 4.7 rating - Google Calendar: 4.8 rating - Zapier: 4.8 rating - Microsoft Outlook: 4.8 rating - Google Contacts: 4.6 rating - CallHippo: 4.4 rating #### Integrations-related review snippet Reviewer: Jason H. Reviewer details: Computer Software, 1-10 employees Published: January 2, 2025 > "It has an easy API for integrations." --- ## Salesforce Sales Cloud Rating: 4.4 out of 5 (18,808 reviews) Profile: [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive sales and activity tracking - Robust client relationship management Cons: - High and escalating costs - Frequent glitches and slow performance #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Sales Pipeline Management: 4.6 rating - Contact Management: 4.7 rating - Lead Management: 4.4 rating - Email Management: 4.6 rating #### Lowest rated features - Live Chat: 3.5 rating - Lead Qualification: 3.9 rating - Reporting/Analytics: 4.3 rating - Calendar/Reminder System: 4.3 rating #### Feature-related review snippet Reviewer: Dev M. Reviewer details: Computer Software, 51-200 employees Published: May 26, 2026 > "My overall experience is amazing working with salesforce sales cloud because of clean and understandable UI is make more comfort for any user to use it and run their business smoothly." ### Gallery tab Ease of use: 4.0 out of 5 (18,808 reviews) #### Related review snippet Reviewer: khyan A. Reviewer details: Computer Software, 1,001-5,000 employees Published: March 27, 2026 > "You can customise workflows, reporting, and dashboards to fit almost any sales process, and it integrates well with other tools. Once it’s set up properly, it becomes a very powerful system for managing pipelines, tracking activity, and giving leadership clear visibility over the sales process." ### Integrations tab Salesforce Sales Cloud connects with 36+ software tools. [See all integrations](https://www.capterra.com/p/61368/Salesforce/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - GoTo Meeting: 4.4 rating - SurveyMonkey: 4.6 rating - Evernote Teams: 4.4 rating - Eventbrite: 4.6 rating - Box: 4.4 rating #### Integrations-related review snippet Reviewer: Zane R. Reviewer details: Non-Profit Organization Management, 1-10 employees Published: February 19, 2026 > "We have benefited greatly from its vast level of integrations with external programs that allow us to complete all tasks that we want while having it act as a single source of truth" --- ## Pipedrive Rating: 4.5 out of 5 (3,059 reviews) Profile: [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Pipedrive is the easy and effective CRM for small businesses. Track your sales pipeline, manage leads and automate your sales process. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Minimal learning curve CRM - Highly visual pipeline management Cons: - Limited advanced reporting features - Complex search and filtering process #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Sales Pipeline Management: 4.7 rating - Contact Management: 4.8 rating - Lead Management: 4.7 rating - Reporting/Analytics: 4.4 rating #### Lowest rated features - Email Management: 4.2 rating - Task Management: 4.2 rating - Interaction Tracking: 4.4 rating - Calendar/Reminder System: 4.5 rating #### Feature-related review snippet Reviewer: Samuel B. Reviewer details: Information Services, 1-10 employees Published: September 3, 2024 > "Nice interface for business and prospects management" ### Gallery tab Ease of use: 4.5 out of 5 (3,059 reviews) #### Related review snippet Reviewer: Brett B. Reviewer details: Marketing and Advertising, 1-10 employees Published: July 14, 2026 > "Pipedrive gives you a clear visual view of your sales pipeline, makes it easy to manage opportunities and follow-ups, and helps you stay organized without the complexity and administrative burden that often come with larger CRMs." ### Integrations tab Pipedrive connects with 94+ software tools. [See all integrations](https://www.capterra.com/p/132666/Pipedrive/#integrations) #### Most popular integrations - QuickBooks Online: 4.3 rating - Aircall: 4.2 rating - Livestorm: 4.7 rating - Proposify: 4.4 rating - Help Scout: 4.6 rating - Wishpond: 4.1 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Logistics and Supply Chain, 51-200 employees Published: November 12, 2024 > "The platform offers significant customization options, including automation, workflow management, integrated email, activity tracking, insights, and reporting." --- ## NetSuite Rating: 4.2 out of 5 (2,068 reviews) Profile: [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? NetSuite CRM maintains end-to-end management of marketing, sales, ordering fulfilment, and support for a seamless customer experience. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 3.8 out of 5 - Features: 4.2 out of 5 - Value for Money: 3.9 out of 5 #### Pros and cons based on reviews Pros: - Integrated financial process automation - Unified inventory and order control Cons: - High and unpredictable costs - Persistent bugs and unresolved errors #### Starting price Starting price: Not available Pricing details: Per Year Free trial: No Free demo: No ### Features tab #### Highest rated features - Lead Qualification: 5.0 rating #### Feature-related review snippet Reviewer: Teresa Z. Reviewer details: Wholesale, 51-200 employees Published: March 25, 2026 > "What I like the most about NetSuite is its innovative AI technology, which could significantly reduce the amount of manual work involved within the business" ### Gallery tab Ease of use: 4.0 out of 5 (2,068 reviews) #### Related review snippet Reviewer: Sachin P. Reviewer details: Consumer Goods, 51-200 employees Published: April 8, 2026 > "Its real-time reporting and scalability were especially valuable for supporting business growth and decision-making. If you want, tell me your role (e.g., finance, ops, sales), and I can tailor it to sound more personal and specific." ### Integrations tab NetSuite connects with 18+ software tools. [See all integrations](https://www.capterra.com/p/135757/NetSuite/#integrations) #### Most popular integrations - Docusign: 4.7 rating - Box: 4.4 rating - BambooHR: 4.6 rating - Microsoft Outlook: 4.3 rating - SAP Concur: 3.9 rating - Expensify: 4.1 rating #### Integrations-related review snippet Reviewer: Keson Y. Reviewer details: Transportation/Trucking/Railroad, 51-200 employees Published: March 25, 2026 > "What I liked most about NetSuite was how it brings multiple business functions into one integrated platform." --- ## Nimble Rating: 4.4 out of 5 (1,868 reviews) Profile: [Nimble](https://www.capterra.com/p/123032/Nimble/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Nimble is the AI-driven CRM for smarter email marketing, engagement, sales, and business growth. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Simple and intuitive interface - Comprehensive relationship management features Cons: - Confusing and costly pricing structure - Limited and unreliable mobile experience #### Starting price Starting price: $29.90 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Contact Management: 4.7 rating - Lead Management: 4.6 rating - Sales Pipeline Management: 4.6 rating - Email Management: 4.8 rating #### Lowest rated features - Task Management: 4.4 rating - Interaction Tracking: 4.3 rating - Lead Qualification: 4.5 rating - Reporting/Analytics: 4.8 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Graphic Design, Self-employed Published: November 20, 2024 > "Its simple interface allows us to focus on creative work without being bogged down by complex CRM systems." ### Gallery tab Ease of use: 4.3 out of 5 (1,868 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Graphic Design, Self-employed Published: November 20, 2024 > "Its simple interface allows us to focus on creative work without being bogged down by complex CRM systems." ### Integrations tab Nimble connects with 70+ software tools. [See all integrations](https://www.capterra.com/p/123032/Nimble/#integrations) #### Most popular integrations - Gmail: 5.0 rating - Zoho CRM: 4.3 rating - Shopify: 4.5 rating - Zendesk Suite: 4.4 rating - Freshdesk: 4.5 rating - ActiveCampaign: 4.6 rating #### Integrations-related review snippet Reviewer: Victor H. Reviewer details: Marketing and Advertising, 51-200 employees Published: December 4, 2024 > "Trackable emails makes this platform quite reliable and secure." --- ## Odoo Rating: 4.2 out of 5 (1,329 reviews) Profile: [Odoo ](https://www.capterra.com/p/135618/Odoo/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 3.9 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Highly adaptable business solution - Customizable open-source platform Cons: - Frequent bugs and technical problems - Complex and costly payment processes #### Starting price Starting price: $31.10 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Contact Management: 4.8 rating - Sales Pipeline Management: 4.0 rating - Lead Management: 3.8 rating - Email Management: 3.5 rating #### Lowest rated features - Marketing Automation: 1.0 rating - Calendar/Reminder System: 3.0 rating - Reporting/Analytics: 2.0 rating - For Small Businesses: 4.0 rating #### Feature-related review snippet Reviewer: Patrick K. Reviewer details: Construction, 11-50 employees Published: June 13, 2026 > "The modern interface makes navigation pleasant for my entire team." ### Gallery tab Ease of use: 4.0 out of 5 (1,329 reviews) #### Related review snippet Reviewer: Patrick K. Reviewer details: Construction, 11-50 employees Published: June 13, 2026 > "The interconnection between applications is flawless: when a sale is validated, the inventory updates automatically, and the invoice is generated in a single click." ### Integrations tab Odoo connects with 14+ software tools. [See all integrations](https://www.capterra.com/p/135618/Odoo/#integrations) #### Most popular integrations - Google Docs: 4.8 rating - PayPal: 4.3 rating - Instagram: 4.7 rating - Stripe: 4.3 rating - Zapier: 4.7 rating - Microsoft Outlook: 4.3 rating #### Integrations-related review snippet Reviewer: Ryan P. Reviewer details: Design, 1-10 employees Published: March 2, 2026 > "Instead of piecing together multiple tools, Odoo integrates key business functions in one system which can simplify workflows and reduce tool sprawl." --- ## Keap Rating: 4.1 out of 5 (1,298 reviews) Profile: [Keap](https://www.capterra.com/p/76390/Infusionsoft/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? More Growth, Less Busy Work Our marketing automation removes the headaches and busy work while accelerating growth. #### Rating breakdown - Ease of Use: 3.6 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.1 out of 5 - Value for Money: 3.8 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive business process automation - Flexible automated email campaigns Cons: - Frequent technical glitches and instability - Limited and complex reporting tools #### Starting price Starting price: $299.00 Pricing details: Usage Based, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Contact Management: 4.5 rating - Sales Pipeline Management: 4.3 rating - Lead Management: 4.7 rating - Marketing Automation: 4.7 rating #### Lowest rated features - Reporting/Analytics: 3.8 rating - Task Management: 4.0 rating - Email Management: 4.3 rating - Calendar/Reminder System: 4.0 rating #### Feature-related review snippet Reviewer: Karen R. Reviewer details: Capital Markets, 1-10 employees Published: June 10, 2024 > "Their wordpress plugin used to work great, even though you could not modify the visual effect of the optin box without programming, at least it connected into the database, until it did not. " ### Gallery tab Ease of use: 3.6 out of 5 (1,298 reviews) #### Related review snippet Reviewer: David V. Reviewer details: Information Technology and Services, 11-50 employees Published: January 13, 2026 > "Keap is great for providing an all encompassing solution for customer outreach and management as well as email service for small and medium sized businesses." ### Integrations tab Keap connects with 73+ software tools. [See all integrations](https://www.capterra.com/p/76390/Infusionsoft/#integrations) #### Most popular integrations - Slack: 4.7 rating - Gmail: 5.0 rating - QuickBooks Online: 3.5 rating - Zendesk Suite: 4.4 rating - Zapier: 4.6 rating - Microsoft Outlook: 4.5 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Civil Engineering, 501-1,000 employees Published: March 3, 2023 > "The platform also integrates with a range of other software tools, including Zapier and QuickBooks, to help businesses streamline their workflows." --- ## Any.do Rating: 4.7 out of 5 (1,114 reviews) Profile: [Any.do](https://www.capterra.com/p/173614/Any-do/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? A simple CRM solution for small businesses, integrating essential customer management with task coordination. Trusted by +50m people #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive personal and work organization - Consistent productivity enhancement tool Cons: - Slow and unhelpful customer support - Unreliable and intrusive notifications #### Starting price Starting price: $4.99 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Task Management: 5.0 rating - Calendar/Reminder System: 5.0 rating - For Small Businesses: 4.9 rating - Contact Management: 4.8 rating #### Lowest rated features - Live Chat: 3.0 rating - Marketing Automation: 4.0 rating - Business Card/Badge Scanning: 5.0 rating - Lead Management: 5.0 rating #### Feature-related review snippet Reviewer: Dean B. Reviewer details: Civil Engineering, 1,001-5,000 employees Published: June 2, 2026 > "The application features an exceptionally clean, minimalist interface that makes task management feel effortless." ### Gallery tab Ease of use: 4.8 out of 5 (1,114 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Medical Practice, 1-10 employees Published: May 7, 2026 > "The combination of task management, calendar sync, actionable features, and widgets makes it easy to plan and execute my day without friction. While some features like WhatsApp integration being paid and the absence of voice or AI assistant support leave a bit of room for improvement, the core functionality is strong and well implemented." ### Integrations tab Any.do connects with 37+ software tools. [See all integrations](https://www.capterra.com/p/173614/Any-do/#integrations) #### Most popular integrations - Google Drive: 4.8 rating - Dropbox: 4.5 rating - OneDrive: 4.5 rating - Box: 4.4 rating - iCloud: 4.6 rating - Fireflies: 4.9 rating #### Integrations-related review snippet Reviewer: Leonardo M. Reviewer details: Real Estate, Self-employed Published: December 23, 2025 > "What I really like is the whats app integration that is a game change I think the price is also on point , I would not pay more for an applike this, the app is easy to use you honestly dont need too much support but if you need it their reply is quite fast, scheduling tasks is easy so you wont lose what it is important, lots of templates so you can customize and the dashboard takes you exactly of what you need to see at the start" --- ## Bitrix24 Rating: 4.2 out of 5 (1,003 reviews) Profile: [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cloud-based or on-premises workspace with CRM, project management, team chat, HR tools, and website builder. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Integrated real-time communication tools - Centralized teamwork and productivity Cons: - Delayed and limited support - Frequent technical glitches #### Starting price Starting price: $69.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Segmentation: 5.0 rating - Task Management: 5.0 rating - Calendar/Reminder System: 4.0 rating - Live Chat: 4.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Non-Profit Organization Management, 11-50 employees Published: December 4, 2025 > "The user interace was mostly intuitive and easy to use." ### Gallery tab Ease of use: 4.0 out of 5 (1,003 reviews) #### Related review snippet Reviewer: Ramadhan A. Reviewer details: Education Management, 11-50 employees Published: June 25, 2026 > "Bitrix24 provides a comprehensive set of tools for collaboration, task management, communication, and workflow coordination in a single platform." ### Integrations tab Bitrix24 connects with 22+ software tools. [See all integrations](https://www.capterra.com/p/113540/Bitrix24/#integrations) #### Most popular integrations - Jira: 4.4 rating - QuickBooks Online: 4.3 rating - Calendly: 4.7 rating - Zapier: 4.6 rating - Jotform: 4.7 rating - Microsoft Outlook: 4.5 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Building Materials, 10,001+ employees Published: April 13, 2026 > "We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications." --- ## Act! Rating: 3.9 out of 5 (932 reviews) Profile: [Act!](https://www.capterra.com/p/175860/Act/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Act! Advantage is an all-in-one, full front-office CRM solution that unites sales, marketing, and customer management. #### Rating breakdown - Ease of Use: 3.9 out of 5 - Customer Service: 3.6 out of 5 - Features: 3.9 out of 5 - Value for Money: 3.9 out of 5 #### Pros and cons based on reviews Pros: - Extensive customization capabilities - Robust customer tracking tools Cons: - Persistent bugs and technical issues - Frequent slowdowns and crashes #### Starting price Starting price: $30.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Contact Management: 4.6 rating - Calendar/Reminder System: 4.9 rating - Lead Management: 4.4 rating - Email Management: 3.9 rating #### Lowest rated features - Sales Pipeline Management: 3.8 rating - Social Media Integration: 3.0 rating - For Small Businesses: 4.0 rating - Marketing Automation: 4.3 rating #### Feature-related review snippet Reviewer: Myles F. Reviewer details: Mechanical or Industrial Engineering, 11-50 employees Published: March 26, 2026 > "I had to make some major changes (users and setup), and my Customer Service Rep was fantastic. Once he started, we got everything resolved pretty quick." ### Gallery tab Ease of use: 3.9 out of 5 (932 reviews) #### Related review snippet Reviewer: Jamie C. Reviewer details: Hospital & Health Care, 1-10 employees Published: June 9, 2026 > "The flexibility to customize fields, organize contacts, and use features like Mail Merge has made it a valuable tool for maintaining strong customer relationships and improving productivity" ### Integrations tab Act! connects with 24+ software tools. [See all integrations](https://www.capterra.com/p/175860/Act/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Google Workspace: 3.5 rating - Microsoft 365: 4.4 rating - QuickBooks Online: 4.0 rating - FreshBooks: 4.5 rating - Zendesk Suite: 4.4 rating #### Integrations-related review snippet Reviewer: Thomas D. Reviewer details: Computer Software, 11-50 employees Published: June 10, 2026 > "Integration with QBO, Microsoft 365 and QuoteWerks is excellent." --- ## Apptivo Rating: 4.4 out of 5 (708 reviews) Profile: [Apptivo](https://www.capterra.com/p/228915/Apptivo/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Online CRM system that enables businesses to manage sales, marketing activities, contacts, leads, quotes, invoices, and more. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Pros: - Responsive customer assistance - Extensive customization capabilities Cons: - Frequent bugs and glitches - Email integration challenges #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Contact Management: 4.3 rating - Sales Pipeline Management: 4.5 rating - Lead Management: 4.2 rating - Reporting/Analytics: 4.3 rating #### Lowest rated features - Marketing Automation: 2.8 rating - Calendar/Reminder System: 3.6 rating - Email Management: 4.0 rating - Territory Management: 3.3 rating #### Feature-related review snippet Reviewer: Veronica S. Reviewer details: Education Management, 11-50 employees Published: February 16, 2022 > "Apptivo allows for a broad range of customization possibilities, making it an excellent out-of-the box option for companies transitioning to a first CRM system. While other competitors may have sleeker design, the consistency of page layouts and button placement was a huge plus for our inter-generational team and made it easier to manage the transition to an online software after years of working with excel and google docs." ### Gallery tab Ease of use: 4.2 out of 5 (708 reviews) #### Related review snippet Reviewer: Linda S. Reviewer details: Professional Training & Coaching, Self-employed Published: October 16, 2023 > "Its integration capabilities allow me to create a tailored tech ecosystem that perfectly suits my unique requirements." ### Integrations tab Apptivo connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/228915/Apptivo/#integrations) #### Most popular integrations - PayPal: 4.6 rating - Slack: 4.7 rating - Google Workspace: 4.7 rating - WordPress: 4.8 rating - Microsoft 365: 4.8 rating - OneDrive: 4.5 rating #### Integrations-related review snippet Reviewer: Linda S. Reviewer details: Professional Training & Coaching, Self-employed Published: October 16, 2023 > "Its integration capabilities allow me to create a tailored tech ecosystem that perfectly suits my unique requirements." --- ## Netskope One Platform Rating: 4.0 out of 5 (656 reviews) Profile: [Netskope One Platform](https://www.capterra.com/p/130671/Insightly/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Insightly offers a rich feature set at an affordable price and is available for free for up to two users. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 3.8 out of 5 - Features: 3.9 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Pros: - Practical for small businesses - Comprehensive tracking capabilities Cons: - Unresponsive customer support - Limited email integration features #### Starting price Starting price: $29.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Contact Management: 4.7 rating - Email Management: 4.7 rating - Calendar/Reminder System: 4.0 rating - Quotes/Estimates: 4.0 rating #### Lowest rated features - For Small Businesses: 3.0 rating - Marketing Automation: 3.0 rating ### Gallery tab Ease of use: 4.0 out of 5 (656 reviews) #### Related review snippet Reviewer: Wilcox A. Reviewer details: Legal Services, 51-200 employees Published: September 24, 2024 > "We can build functionalities that suites us without spending thousands of dollars with developers,Data can also be connected within Insightly,such as connecting contacts and organizations to request and project records." ### Integrations tab Netskope One Platform connects with 9+ software tools. [See all integrations](https://www.capterra.com/p/130671/Insightly/#integrations) #### Most popular integrations - Okta: 4.7 rating - Splunk Enterprise: 4.6 rating - ServiceNow IT Service Management: 4.5 rating - Microsoft Sentinel: 4.5 rating - Google Workspace: 4.3 rating - Microsoft Project Server Subscription Edition: 4.8 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Commercial Real Estate, 51-200 employees Published: November 11, 2020 > "Very easy to connect to third party or self-developed integrations via API." --- ## Kylas Sales CRM Rating: 4.8 out of 5 (625 reviews) Profile: [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Kylas CRM is easy to use and comes with numerous features that small businesses need to track their sales and customer relationships. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive sales pipeline organization - Enhanced workflow and efficiency Cons: - Occasional system lag and delays #### Starting price Starting price: $250.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Lead Management: 4.8 rating - Contact Management: 4.9 rating - Sales Pipeline Management: 4.7 rating - Reporting/Analytics: 4.8 rating #### Lowest rated features - Interaction Tracking: 4.5 rating - Task Management: 4.6 rating - Email Management: 4.7 rating - Quotes/Estimates: 4.7 rating #### Feature-related review snippet Reviewer: sunil M. Reviewer details: Real Estate, 11-50 employees Published: July 7, 2025 > "Kylas CRM is used in Hastha Global Ventures by all the office staff which has a good interface easier to navigate with limited training for the user as it is a self learning tool and with good automated features that has streamlined workflows standardized to improve the overall efficiency of our work." ### Gallery tab Ease of use: 4.8 out of 5 (625 reviews) #### Related review snippet Reviewer: Tanisha O. Reviewer details: Real Estate, 11-50 employees Published: June 15, 2026 > "It simplifies lead tracking, improves follow-up management, and helps our team stay organized, resulting in better productivity and sales performance." ### Integrations tab Kylas Sales CRM connects with 33+ software tools. [See all integrations](https://www.capterra.com/p/210630/Kylas/#integrations) #### Most popular integrations - Gmail: 4.8 rating - Brevo Marketing Platform: 4.6 rating - Zapier: 4.7 rating - Microsoft Outlook: 4.5 rating - Mailjet: 4.2 rating - Wati: 4.6 rating #### Integrations-related review snippet Reviewer: Kaustubh S. Reviewer details: Online Media, 51-200 employees Published: April 9, 2025 > "Interesting User Interface and the smooth process of adding deals" --- ## Freshsales Rating: 4.5 out of 5 (623 reviews) Profile: [Freshsales](https://www.capterra.com/p/155563/Freshsales/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cloud-based CRM that helps sales and marketing teams manage contacts, automate workflows, track pipelines, and engage customers via. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and simple interface - Comprehensive email activity tracking Cons: - Frequent software bugs and glitches - Complicated account and billing processes #### Starting price Starting price: $11.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Sales Pipeline Management: 4.8 rating - Contact Management: 5.0 rating - Lead Management: 4.5 rating - Marketing Automation: 4.5 rating #### Lowest rated features - Task Management: 4.5 rating - Lead Qualification: 5.0 rating - Live Chat: 5.0 rating #### Feature-related review snippet Reviewer: Lucky L. Reviewer details: International Trade and Development, 51-200 employees Published: April 2, 2024 > "Still need to get used to the interface but it is easier to use than HubSpot." ### Gallery tab Ease of use: 4.4 out of 5 (623 reviews) #### Related review snippet Reviewer: Ade S. Reviewer details: Banking, 5,001-10,000 employees Published: July 14, 2025 > "Fresh sales used under fresh works is a good application for documenting sales pitches, client information and documents." ### Integrations tab Freshsales connects with 4+ software tools. [See all integrations](https://www.capterra.com/p/155563/Freshsales/#integrations) #### Most popular integrations - Microsoft Outlook: 4.5 rating - Microsoft Power BI: 4.6 rating - Aircall: 4.2 rating - Slack #### Integrations-related review snippet Reviewer: Jose J G. Reviewer details: Market Research, 1-10 employees Published: November 14, 2022 > "Also, we enjoyed the integration with Freshdesk support and assistance platform." --- Page 1 of 7 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (282) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Business Card/Badge Scanning Calendar/Reminder System [Contact Management](https://www.capterra.com/small-business-crm-software/features/contact-management/) Document Storage [Email Management](https://www.capterra.com/small-business-crm-software/features/email-management/) Forecasting Generative AI [Lead Management](https://www.capterra.com/small-business-crm-software/features/lead-management/) Lead Qualification Live Chat Marketing Automation [Mobile Access](https://www.capterra.com/small-business-crm-software/features/mobile-access/) Quotes/Estimates [Reporting/Analytics](https://www.capterra.com/small-business-crm-software/features/reporting-analytics/) [Sales Pipeline Management](https://www.capterra.com/small-business-crm-software/features/sales-pipeline-management/) Segmentation Social Media Integration Task Management Territory Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [CRM Software](https://www.capterra.com/customer-relationship-management-software/)[Financial CRM Software](https://www.capterra.com/financial-crm-software/)[Healthcare CRM Software](https://www.capterra.com/healthcare-crm-software/)[Mac CRM Software](https://www.capterra.com/mac-crm-software/)[Nonprofit CRM Software](https://www.capterra.com/nonprofit-crm-software/)[Online CRM Software](https://www.capterra.com/online-crm-software/)[Real Estate CRM Software](https://www.capterra.com/real-estate-crm-software/)[Social CRM Tools Software](https://www.capterra.com/social-crm-tools-software/)[Small Business eCommerce Software](https://www.capterra.com/small-business-ecommerce-software/)[Customer Communications Management Software](https://www.capterra.com/customer-communications-management-software/)[Business Management Software](https://www.capterra.com/business-management-software/)[Construction CRM Software](https://www.capterra.com/construction-crm-software/) I'm looking for Small Business CRM Software that is: [Free](https://www.capterra.com/small-business-crm-software/s/free/) Table of Contents - [The benefits of small business CRM software](#the-benefits-of-small-business-crm-software) - [Typical features of small business CRM software](#typical-features-of-small-business-crm-software) - [The cost of small business CRM software](#the-cost-of-small-business-crm-software) - [Considerations when purchasing small business CRM software](#considerations-when-purchasing-small-business-crm-software) - [Relevant small business CRM software trends](#relevant-small-business-crm-software-trends) ## The benefits of small business CRM software - **More leads and enhanced sales performance:** Automated CRM software helps small businesses showcase their products/services on multiple channels and capture more leads. It also helps track leads through their lifecycle, and convert quality leads into customers. - **Data-driven decision-making:** Small business CRM software provides insights into customers and their buying behavior by gathering data from multiple sources. It deciphers trends and patterns in customer behavior, which helps businesses build strategies, improve brand loyalty, and launch customer-focused products/services. - **Improved customer management:** Small business CRM software provides insight into the status of every customer/lead, meaning businesses can better manage their customers by tracking their interactions and activities at each stage of the sales cycle. * * * ## Typical features of small business CRM software - **Contact management:** Store and find contact information such as names, addresses, and social media accounts in a searchable database. - **Interaction tracking:** Add notes and document conversations with customers across multiple channels, including email, phone, live chat, and social media. - **Lead management:** Track and manage leads throughout the sales process, from capture to conversion.  - **Task management:** Create tasks, add descriptions, set start and due dates, estimate required effort, and assign users.  - **Reporting/analytics:** View and track pertinent metrics related to customers and prospects. Generate custom reports on leads, sales figures, and sales reps in various formats.   - **Sales pipeline management:** View and track lead status in each stage of the sales funnel.  * * * ## The cost of small business CRM software Most products in the market are priced on a “per user, per month” basis, and can be divided into three pricing tiers based on their starting price: **Price ranges\*:** - $9 - $15 - $15 - $39 - $39+ _\*The pricing included in this list is for the entry-level/lowest-priced offering found on vendor websites on July 11, 2019. These ranges correspond to the 25th, 75th, and 100th percentiles of pricing information gathered from vendor websites of sample products._ The above list summarizes pricing for the base plans of most products. An enterprise or premium product that is priced higher may include additional features such as inventory management, advanced reporting, unlimited customer records, email campaigns, scoring rules, and built-in project management. * * * ## Considerations when purchasing small business CRM software - **Carefully evaluate your feature requirements:** The features offered by different software products can vary widely depending on the vendor. While the ones listed above are some of the basic features a small business will need to support its CRM function, your organization may have unique requirements. Before investing in any tool, study your needs carefully to determine what features are essential to your business.   - **Integration with other applications:** Most businesses seeking a CRM tool already utilize standard systems such as [accounting](https://www.capterra.com/accounting-software/), [project management](https://www.capterra.com/project-management-software/), and [email marketing](https://www.capterra.com/email-marketing-software/) software. If your business uses these or other systems, be sure the CRM software you choose integrates with your existing tools to streamline data flow between tools and eradicate redundant data entry in multiple systems.  - **Total cost of ownership:** With the variety of CRM software available in the market, choosing one that meets your budget and business requirements is crucial. Unlike enterprises, small businesses can’t shell out a huge amount of money for software tools. It’s important that such buyers determine the total cost of ownership for any tool they’re considering purchasing, which goes beyond one-time licensing fees or monthly/annual subscriptions to include the cost of support services, data migration, implementation, etc. * * * ## Relevant small business CRM software trends - **Artificial intelligence (AI) is accelerating automation:** AI-driven software and AI chatbots are increasing in popularity, and [can help small businesses through automation](https://lab.getapp.com/crm-predictions-2019/) of tasks such as email personalization, lead management, customer service, and sales forecasting. For example, AI can help personalize emails for specific customers based on previous interactions. [Statista](https://www.statista.com/statistics/738060/us-increased-revenue-from-ai-in-customer-management-activities/) predicts that this sector in the U.S could gain an additional $396 billion by 2021 by adopting AI. - [**Social CRM**](https://yourstory.com/2018/06/social-crm-customer-engagement) **will boost customer relationships:** Small businesses are connecting with customers via social media and other virtual communities in a more personalized manner. This not only helps businesses gain insights into customer buying behavior and nurture quality leads, but also lets them engineer customer experiences to offer greater value and increase ROI. * * * **Sources** Products evaluated for the pricing calculation were taken from [Capterra’s Small Business CRM Software directory](https://www.capterra.com/small-business-crm-software/). The pricing ranges exclude freemium versions of the products. The features highlighted were identified based on their relevance and the percentage of products in [Capterra’s directory](https://www.capterra.com/small-business-crm-software/) that offer them. The following sources were used for this document: 1\. [Data, AI, and sales enablement: CRM predictions for 2019, GetApp](https://lab.getapp.com/crm-predictions-2019/) (Date accessed: July 11, 2019) 2\. [Increased revenue from artificial intelligence adoption in customer relationship management (CRM) activities in the United States, from 2017 to 2021 (in billion U.S. dollars)](https://www.statista.com/statistics/738060/us-increased-revenue-from-ai-in-customer-management-activities/) (Date accessed: July 11, 2019) 3\. [The 4 sales tasks that AI will take off your plate in 2019, GetApp](https://lab.getapp.com/use-of-artificial-intelligence-in-sales/) (Date accessed: July 11, 2019) 4\. [Powerful business intelligence for startups: maximise customer engagement with Social CRM](https://yourstory.com/2018/06/social-crm-customer-engagement) (Date accessed: July 12, 2019)