# 5 Top Rated Remote Work Software for IT Services | Capterra > Looking for tools to stay connected with remote employees and identify technical issues? Check out the five top remote work software for IT services. Source: https://www.capterra.com/resources/top-remote-work-tools --- IT & Software DevelopmentRemote Work # 5 Top Rated Remote Work Software for IT Services By Saumya Srivastava Saumya Srivastava Writer Experience Since November 2021, I've been a writer for Capterra, providing expert insights to help small businesses find the right software solutions.... [See bio & all articles](https://www.capterra.com/resources/author/ssrivastava/) Published February 16, 2023 8 min read ## Stay connected with remote employees to provide on-time technical support. As an information technology (IT) manager for a small business, do you find it difficult to identify device issues with remote employees? Remote work employees often run into device issues that are difficult to describe to IT teams over the phone or through email alone. This can make it complicated for IT teams to provide correct and timely resolutions. To solve this problem, invest in remote work software that assists IT teams with providing adequate technical support. [Remote work software](https://www.capterra.com/remote-work-software/) helps IT teams stay connected with remote employees through features such as video calls, screen sharing, team chat, and document sharing. If employees face technical issues, the IT team can remotely control their devices to diagnose the issue. There are multiple remote team management solutions on the market, but your focus should be on IT services and operations. That being said, you can select from the list of remote work software reviewed by IT managers like you. This article highlights, in alphabetic order, the five top remote work tools for IT based on user reviews. For each product, we include overall user ratings along with the highest-rated parameter, review excerpts from industry professionals, and product pricing. [Read more](#methodology). ## 1\. Google Drive #### Trial/Free Version - Free Trial - Free Version #### Highest-rated parameter Ease of use - 4.7/5 #### Commonly used by Small businesses #### Starting price $2 per month (monthly billing) #### Device Compatibilty #### Screenshots _Documents dashboard in Google Drive (_[_Source_](https://www.capterra.com/p/161425/Drive/)_)_ \* Analysis Accurate as of February 2023 **Here are some review excerpts from information technology and services professionals who have used Google Drive for remote work:** > _"One of the best features of google drive is that any file that is shared via email is populated in the drive. It is very easy to manage and use. Features like who can edit, view, the comment is a very great addition. You can share your drive space with your colleagues which gives them access to your work in your absence."_ > > _"What I like most about this software is that its versatility, and the access control, for us who are working remotely, and need to collaborate remotely with clients and team members, file sharing has never been easy and privacy and document protection is needed. This software is very helpful in everyday and daily business operations."_ > > _"I have been using Google Drive with a paid subscription for a very long time now and it has made my life and work only easier. Thanks to the entire ecosystem of google, all my related work and photos and videos and files are saved on it automatically and I don't have to worry about losing data or moments. Compared to all the other options, I found Drive to be the most inexpensive product for the value that it offers. I would and do definately recommend everyone to use Drive."_ [Read all Google Drive reviews here.](https://www.capterra.com/p/161425/Drive/reviews/) ## 2\. Notion #### Trial/Free Version - Free Trial - Free Version #### Highest-rated parameter Value for money - 4.6/5 #### Commonly used by Small businesses #### Starting price $10 per month (monthly billing) #### Device Compatibilty #### Screenshots _Meeting notes in Notion (_[_Source_](https://www.capterra.com/p/186596/Notion/)_)_ \* Analysis Accurate as of February 2023 **Here are some review excerpts from information technology and services professionals who have used Notion for remote work:** > _"I really like the way that Notion lets you organize your thoughts and ideas. It's really easy to use and the interface is clean and simple. I also like the fact that you can share your notes and ideas with others easily. The pricing is also super attractive  compared to other note-taking apps out there. Overall, I'm really happy with Notion and would recommend it to anyone looking for a good way to organize their thoughts and ideas."_ > > _"Overall, Notion is a powerful and flexible tool for managing tasks and I would highly recommend it for personal use. The feature of navigating the task stage is my favourite and it helps me to stay on track and organized."_ > > _"Notion is a great tool to store all the relevant information related to specific projects. I really appreciate the clear dashboard that you can customise as per need. It’s also useful to create to-do lists (not just for professional use but also for personal use)"_ [Read all Notion reviews here](https://www.capterra.com/p/186596/Notion/reviews/). ## 3\. Slack #### Trial/Free Version - Free Trial - Free Version #### Highest-rated parameter Functionality - 4.6/5 #### Commonly used by Small businesses and enterprise businesses #### Starting price $8.75 per user, per month (monthly billing) #### Device Compatibilty #### Screenshots _Task creator in Slack (_[_Source_](https://www.capterra.com/p/135003/Slack/)_)_ \* Analysis Accurate as of February 2023 **Here are some review excerpts from information technology and services professionals who have used Slack for remote work:** > _"There are lot of things I like about slack. It is very easy to install, we can create different channels and add members to the channels, the real time notifications are great, it has an inbuilt reminder which I use the most to remind me of team-mates birthday's and to run reports on first of every month. It is very easy to share files, and we can tag people using their annotations like @ , and can also integrate this app with Google Calendars which makes our life easy"_ > > _"Slack has helped us develop and manage groups, improve the strength of communication channels between team members, and the convenience of sharing and assigning tasks via Slack has helped us save time and money. We like how easy it is to work remotely with Slack and how the quality of our work has improved as a result."_ > > _"My experience with Slack has been wonderful. It's fully customizable to meet my needs and I like that I can tailor my notifications to how I want them to appear. It's very easy to use and easy to collaborate with teams."_ [Read all Slack reviews here](https://www.capterra.com/p/135003/Slack/reviews/). ## 4\. Todoist #### Trial/Free Version - Free Trial - Free Version #### Highest-rated parameter Functionality - 4.6/5 #### Commonly used by Small businesses #### Starting price $5 per month (monthly billing) #### Device Compatibilty #### Screenshots _In-app chat in Todoist (_[_Source_](https://www.capterra.com/p/149339/Todoist-for-Business/)_)_ \* Analysis Accurate as of February 2023 **Here are some review excerpts from information technology and services professionals who have used Todoist for remote work:** > _"An extremely easy to use, complete and feature rich application, Todoist ensures that we don't have to spend a lot of time on the app itself, but can instead focus on doing the tasks. I use it as my personal productivity tool. While it is not sophisticated enough for enterprise level project management, it definitely has scope for building a product along those lines, given their penchant for accessibility and UX"_ > > _"I've been using Todoist for the past year and it has been a total game-changer for me. It's allowed me to stay organized and on top of my tasks, no matter how busy I am. The user interface is intuitive and easy to use, making it a breeze to set up and manage projects. I would highly recommend Todoist to anyone looking to boost their productivity!"_ > > _"Its easy to use and you can do multiple things, organize in most way and the user experience and also the work alarm features"_ [Read all Todoist reviews here](https://www.capterra.com/p/149339/Todoist-for-Business/reviews/). ## 5\. Zoom Meetings #### Trial/Free Version - Free Trial - Free Version #### Highest-rated parameter Functionality - 4.6/5 #### Commonly used by Small businesses and enterprise businesses #### Starting price $15 per user per month (monthly billing) #### Device Compatibilty #### Screenshots _Video conferencing in Zoom Meetings (_[_Source_](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)_)_ \* Analysis Accurate as of February 2023 **Here are some review excerpts from information technology and services professionals who have used Zoom Meetings for remote work:** > _"I like most of the features of zoom such as that you can annotate on-screen as well as control screen of other people, It has great background effects and the best thing that stands out is that It has a very great sound and picture quality which is the main focus in business meetings. I like the simplicity of the software, there are no high fi settings to work with and a layman can use it easily, and overall a wonderful experience to work and collaborate in work."_ > > _"The best part is that zoom does not use a navigator tab, allowing us to carry on with our work during meetings and making it easier to share screens. Th interpretation feature and the breakout rooms are amazing!I love it!"_ > > _"Overall its a good tool to use and easy to set up meetings and work through the features of the tool. Multiple people can easily join and discuss over a video call and even chat simultaneously which is good and use emoji's to show emotions while chatting ."_ [Read all Zoom Meetings reviews here](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/). ## What features do remote work tools offer? The core features of remote work software are: - **Remote access/control**: Access work applications remotely while working from outside the office and/or traveling. All products listed in this report include the features mentioned above. **Besides these core features, remote work tools also commonly tend to offer:** - Collaboration tool - Live chat - Meeting management - Remote support - Softphone - Task management - Video chat - Video Conferencing ## How to choose the right remote work software for your business Investing in a new tool can be a challenge if you don't know what to look for. Here are some key considerations for you to select the right remote work software for your business needs. - **Opt for unlimited calls:** Most remote teamwork software solutions cap the number of minutes or hours utilized for calls. This could be single or multiple calls spanned across days, weeks, and months. You need to find a tool that fits your team’s frequency to connect when working remotely. - **Assess the team chat feature:** Check the selected remote working tool's ability to allow chatting with the team members and employees both on and off the call. Moreover, you should be able to share links, images, and documents using the chat feature. Also, check if you can create workspaces or groups with specific team members or employees to discuss tickets and resolutions. - **Look for auto-translate captions:** Find a remote work tool that auto-translates captions during meetings and calls for employees based on their selected language. The captions should be retained so you can refer to them when you are recording meetings or training employees to refer to in the future. ## Common questions to ask software vendors before purchase These are some common questions you should ask remote working tool vendors in order to find the best tool for your business: Does the tool have employee activity monitoring features? By monitoring and tracking remote employees’ activity, you get to identify the issues they are facing. As this can enable you to provide quick remediation, ask the vendor if their remote work software supports employee activity monitoring. Does the tool offer team collaboration features? Collaboration features such as file sharing, screen sharing, and audio and video calls allow remote teams to collaborate with each other. Ask the vendor if such team collaboration features are supported by their remote working tools as they can enable IT teams to communicate with employees, provide training, and share necessary documents virtually. Does the tool support live chat? The ability to chat in real time allows remote workers to stay connected. IT teams can use this feature to communicate with employees about the issues they are facing with their devices. Since this feature eases team communication, ask the software vendor if live chat is a part of their remote working tool. * * * **Methodology** To be considered for this list, products had to: - Have at least 20 unique product reviews from users in the information technology and services industry, published on Capterra between January 2021-23. We selected the 5 products with the highest ratings to feature in this article. - Meet our remote work software market definition by offering the following core features: remote access To determine which size businesses each product is “commonly used by:” If at least 20% of reviewers come from a particular business size, we classify the product as having customers from those business size(s). Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. Excerpts represent user opinion and do not represent the views of, nor constitute an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. Read more about our editorial independence. * * * Looking for IT Management software?Check out Capterra's list of the [best IT Management software](https://www.capterra.com/it-management-software/) solutions. ### Was this article helpful? * * * ## About the Author [### Saumya Srivastava](https://www.capterra.com/resources/author/ssrivastava/) Saumya Srivastava is a writer at Capterra. She provides insights to help small and midsize businesses identify the right software for their needs by analyzing over 550,000 Capterra user reviews and nearly 48,000 interactions between Capterra software advisors and buyers. 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