# 5 Top-Rated IT Collaboration Software | Capterra > Looking for collaboration software for your IT team? Check out these five top-rated IT collaboration software tools. Source: https://www.capterra.com/resources/top-rated-it-collaboration-software --- # 5 Top-Rated Collaboration Software for IT Teams By Ashish Upadhyay Ashish Upadhyay Ashish Upadhyay is a writer at Capterra. He provides insights to help small businesses identify the right software for their needs by analyzing over 550,000 ... [See bio & all articles](https://www.capterra.com/resources/author/aupadhyay/) Published March 27, 2023 8 min read ## Collaboration software lets your IT team brainstorm and work on projects together. If you're an IT manager, your job requires you to constantly connect with team members to assign IT tickets and get status updates on open requests. However, time zone differences, remote workforce, and data security concerns can always be obstacles. This is where online collaboration tools can help. Collaboration software offers built-in messaging, calling, and video conferencing functionality that enables your IT team to communicate more effectively with each other and with other stakeholders. It also helps simplify document management for your team. This article highlights, in alphabetical order, the top five collaboration software for IT services teams based on verified software reviews. For each product, we include overall user ratings along with the highest-rated parameter, review excerpts from industry professionals, and product pricing. [Read more](#methodology). _\*Analysis performed February 2023_ ## 1\. Asana #### Trial/Free Version - Free Trial **Here are some review excerpts from IT services professionals who have used Asana for collaboration:** _"It’s a good tool and has helped the company apply the Project framework a lot better, as the engineer the tasks are easy to follow and helps see what needs to be done for each major phase and the overall project."_ _"Asana is a good project manager and it comes in two categories, Asana basic which does not have a monthly payment and Asana Premium which requires you pay for each member, per month.It is simple to use, it gives you two platforms the web and mobile application that works out just fine giving an excellent solution plus good features allowing you to organize, track and plan your projects."_ _"What I really love about Asana is its flexibility in project management, not only with planning and management of your own tasks but it also allows you to incorporate collaboration with your colleagues or teammates.It is so easy to monitor every scheduled tasks and it comes with a great and simplified user interface too!It was so convenient to use that after I met Asana, I literally dump the other apps that I have previously used."_ [Read all Asana reviews here](https://www.capterra.com/p/184581/Asana-PM/reviews/). ## 2\. Flowlu #### Trial/Free Version - Free Trial - Free Version #### Highest-rated parameter Value for money - 4.88/5 #### Commonly used by Small businesses #### Starting price $29 per month for up to eight users (billed annually) #### Device Compatibilty #### Screenshots Team calendar management in Flowlu ([Source](https://www.capterra.com/p/166656/FLowlu/)) **Here are some review excerpts from IT services professionals who have used Flowlu for collaboration:** _"I am excited to see the future roadmap come to life.I see progress so far, some integrations are now implemented, great integration with corporate email and gmail, client portal is now active, and the tool is still running with great speed.Ability to automate sales process is unbelievable, collaborative software Flowlu has a really user-friendly interface and is super easy to use.It's also surprisingly inexpensive given it has deep automation.Great support, great tool, Flowlu should become a main CRM tool and not only an alternative."_ _"I love Flowlu, the true CRM tool that designed to help creative people manage project or task.I found Flowlu as a great option for me, it comes with a lot of features and lifetime price, no contender so far.Compare to the other similar tools, Flowlu in my opinion stand out with simple interface to easily track and review your progress, as well as warming clients with lively communication inside the tool."_ _"A really great set of features and functions at a fair price, especially if you were able to get in on some of their promotions.I looks like the company does a good job of listening to the customer and implementing new features regularly such as having additional integration so that's always great.I expect to use this more over time, but since it's relatively new to me what I can say is that it's a robust package and I hope it can continue to get better and better over the long-term."_ [Read all Flowlu reviews here](https://www.capterra.com/p/166656/FLowlu/reviews/). ## 3\. Google Workspace #### Trial/Free Version - Free Trial - Free Version #### Highest-rated parameter Ease of use - 4.71/5 #### Commonly used by Small businesses #### Starting price $6 per user, per month #### Device Compatibilty #### Screenshots Setting up a meeting in Google Workspace ([Source](https://www.capterra.com/p/247901/Google-Workspace/)) **Here are some review excerpts from IT services professionals who have used Google Workspace for collaboration:** _"My clients use Google Workspace to drive their businesses and the thing I like most about it is the ease of use and feature richness from the administration perspective.Deployment is quite simple and administration tasks such as user creation, permissions assignment and meeting scheduling is quite easy to configure.The user interface is also quite clean and simple."_ _"Google Workspace is simple and ease to use.The initial setup was quick and painless and continuing to maintain the workspace is  very intuitive.User management is simple and easy and a great way to see the last time a user logged in which allows the ability to remove inactive users.Cloud storage with the ability to edit and maintain documents makes sharing and collaborating on them a win-win for all team members."_ _"I love the collaboration software and working simultaneously with someone else and the data appearing the moment you leave the cell, the calendar and its ability to be utilized cross platform and show up instantly is amazing.The cost to host and per user is not bad and easily scales to your specific needs.I also love the ala cart feature for purchasing exactly what you need."_ [Read all Google Workspace reviews here](https://www.capterra.com/p/247901/Google-Workspace/reviews/). ## 4\. Notion #### Trial/Free Version - Free Trial - Free Version #### Highest-rated parameter Functionality - 4.61/5 #### Commonly used by Small businesses #### Starting price $8 per user, per month (billed annually) #### Device Compatibilty #### Screenshots Project collaboration in Notion ([Source](https://www.capterra.com/p/186596/Notion/)) **Here are some review excerpts from IT services professionals who have used Notion for collaboration:** _"I really like the way that Notion lets you organize your thoughts and ideas.It's really easy to use and the interface is clean and simple.I also like the fact that you can share your notes and ideas with others easily.The pricing is also super attractive  compared to other note-taking apps out there.Overall, I'm really happy with Notion and would recommend it to anyone looking for a good way to organize their thoughts and ideas."_ _"Overall, Notion is a powerful and flexible tool for managing tasks and I would highly recommend it for personal use.The feature of navigating the task stage is my favourite and it helps me to stay on track and organized."_ _"Excellent note-taking tool.Good for document storage and sharing.It also has a feature profile management, for personal and company usage.Files can be shared and made available publically.Good pre-defined setup for project tracking and management.My personal favorite is the Page icon and the cover icon of the page.Amazing community and pre-defined templates available for all general use cases."_ [Read all Notion reviews here](https://www.capterra.com/p/186596/Notion/reviews/). ## 5\. Slack #### Trial/Free Version - Free Trial **Here are some review excerpts from IT services professionals who have used Slack for collaboration:** _"Slack has helped us develop and manage groups, improve the strength of communication channels between remote team members, and the convenience of sharing and assigning tasks via Slack has helped us save time and money.We like how easy it is to work remotely with Slack and how the quality of our work has improved as a result."_ _"There are lot of things I like about slack.It is very easy to install, we can create different channels and add members to the channels, the real time notifications are great, it has an inbuilt reminder which I use the most to remind me of team-mates birthday's and to run reports on first of every month.It is very easy to share files, and we can tag people using their annotations like @ , and can also integrate this app with Google Calendars which makes our life easy."_ _"My experience with Slack has been wonderful.It's fully customizable to meet my needs and I like that I can tailor my notifications to how I want them to appear.It's very easy to use and easy to collaborate with teams."_ [Read all Slack reviews here](https://www.capterra.com/p/135003/Slack/reviews/). ## What features does IT collaboration software offer? The core features of IT collaboration platforms are: **Communication management**: Record and track all internal communication within your IT team and external communication with clients and vendors. **File sharing**: Digitally share a wide variety of media types. All products listed in this report include the features mentioned above.  **Besides these core features, team collaboration tools also commonly tend to offer:** - Brainstorming - Calendar management  - Contact management  - Content management - Document management  - Mobile access  - Real-time editing  - Task management ## How to choose the best IT collaboration software for your business Every business has different needs when it comes to team collaboration. Consider these factors when evaluating an online collaboration tool for your IT department: 1. **Check for user limitations.** Certain team collaboration tools limit the number of people who can collaborate on a project and allow you to add more users only by upgrading your pricing plan. A tool that accommodates all your team members at no extra cost will help ensure seamless team communication while allowing you to stay within budget. 2. **Look for the stakeholder management feature.** Your IT team has to work with internal stakeholders across departments as well as external collaborators such as vendors. The stakeholder management feature of a collaboration platform facilitates seamless correspondence among all parties working on an IT ticket and ensures everyone is up to date with the task status. 3. **Assess the communication channels available**. Certain stakeholders might prefer or reply more regularly to a specific mode of communication. An online collaboration platform that offers multiple communication channels, including email, instant messaging, live chat, audio conferencing, and video conferencing, will make it easier for everyone to communicate with your IT team members. ## Common questions to ask vendors before purchasing IT collaboration software Ask these questions to vendors to ensure you shortlist the right collaboration tool for your IT department: Does your software facilitate cross-functional collaboration? Cross-functional project collaboration will allow your IT team to communicate across departments for better decision-making. Features such as instant messaging, real-time notifications, live discussions, activity streams, screen sharing, and file sharing will facilitate collaboration with internal and external stakeholders in real time. What data security features does your software offer? Given the increasing number of cyberthreats and compliance issues, data protection remains a key concern for professionals in the IT industry. Data security features such as encryption, access control, multi-factor authentication, and activity tracking will prevent unauthorized access to your team collaboration software and also let you decide which stakeholders should have access to which data. Does your software integrate with my existing systems? Look for an application programming interface (API) that facilitates calendar, email, data storage, reporting, and project management integrations for your collaboration tool. This functionality will streamline workflows and make file and data sharing more efficient for your IT team. * * * **Methodology** To be considered for this list, products had to: - Have at least 20 unique product reviews from users in the IT services industry, published on Capterra between February 2020-22. We selected the five products with the highest ratings to feature in this article. - Offer the following core collaboration features: communication management, file sharing. To determine which size businesses each product is “commonly used by,” we check if at least 20% of reviewers come from a particular business size, and only then classify the product as having customers from that business size. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. Excerpts represent user opinion and do not represent the views of, nor constitute an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. Read more about our editorial independence. * * * Looking for Collaboration software?Check out Capterra's list of the [best Collaboration software](https://www.capterra.com/collaboration-software/) solutions. ### Was this article helpful? * * * ## About the Author [### Ashish Upadhyay](https://www.capterra.com/resources/author/aupadhyay/) Ashish Upadhyay is a writer at Capterra. He provides insights to help small businesses identify the right software for their needs by analyzing over 550,000 Capterra user reviews and nearly 48,000 interactions between Capterra software advisors and buyers. Ashish has written about insurance, fintech, and real estate sectors and his work has been featured in MAST The Magazine and Medium. ### RELATED READING - [Choosing Project Management Software? 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