# Zach Capers | Capterra > Research Manager Experience I’m the manager of Capterra’s ResearchLab, a global team that develops proprietary data for our research reports, e-books, and other useful content that you’ll find throughout Capterra. Originally joining Capterra in 2018 as a senior analyst, my research focused primarily on IT security and emerging technology trends. My goal as a researcher is to provide the most accurate, considered, and helpful data possible so that our readers can make the best decisions for their business. Expertise Formerly an internal investigator for a Fortune 50 company and researcher for the Association of Certified Fraud Examiners (ACFE), my work has been featured in: Axios Quartz Forbes Entrepreneur Business Insider Journal of Accountancy Education I hold a Bachelor of Science degree in criminal justice from TWU, and a Specialist degree in bilingual education from Universidad Pontificia Comillas. Source: https://www.capterra.com/resources/author/zcapers --- # /Articles by Zach Capers Zach Capers Follow on[](https://www.linkedin.com/in/zach-capers/)[](https://twitter.com/zach_capers) **Research Manager** **Experience** I’m the manager of Capterra’s ResearchLab, a global team that develops proprietary data for our research reports, e-books, and other useful content that you’ll find throughout Capterra. Originally joining Capterra in 2018 as a senior analyst, my research focused primarily on IT security and emerging technology trends. My goal as a researcher is to provide the most accurate, considered, and helpful data possible so that our readers can make the best decisions for their business. **Expertise** Formerly an internal investigator for a Fortune 50 company and researcher for the Association of Certified Fraud Examiners (ACFE), my work has been featured in: - Axios - Quartz - Forbes - Entrepreneur - Business Insider - Journal of Accountancy **Education** I hold a Bachelor of Science degree in criminal justice from TWU, and a Specialist degree in bilingual education from Universidad Pontificia Comillas. [Capterra’s Proprietary Data & Research Methodologies Published October 9, 2024; Modified June 24, 2025 Capterra’s proprietary data comprises first-party user reviews, direct buyer interactions, market research surveys, analyst insights, and vendor-sourced research.](https://www.capterra.com/resources/proprietary-data-research/)[Rapidly Growing Companies Face Greater Software Buying Challenges—Our Research Can Help Published December 4, 2023 All companies face challenges during the software purchase process, but Capterra’s 2024 Tech Trends Survey finds that hurdles are highest for businesses experiencing an accelerated growth phase (often startups).](https://www.capterra.com/resources/rapidly-growing-businesses-software-purchase-regret/)[Three Factors That Weaken Data Classification—and Lead to Data Breaches Published August 15, 2023 Data classification is an essential strategy business leaders must leverage to protect their company. But Capterra's 2023 Data Management Survey\* finds that two in three (67%) businesses with a data classification program report a data breach within the last two years, and a quarter of those same respondents report multiple breaches.](https://www.capterra.com/resources/data-classification-breach-factors/)[Nearly a Third of Small Businesses Are Tossing IT Hardware Into Landfills—The Reason Might Surprise You Published July 25, 2023 Your business probably has a room somewhere full of old computers, routers, and other assorted IT hardware that's been sitting around for who knows how long (our research says 2.7 years on average). When the time comes, what should be done with all of your aging technology?](https://www.capterra.com/resources/responsible-it-asset-disposition/)[Three in Five Businesses Affected by Software Supply Chain Attacks in Last 12 Months Published May 11, 2023 It’s often been said that employees are the weakest link in your security chain—but our latest research suggests the weakest link might be somewhere in your software supply chain. Capterra’s 2023 Software Supply Chain Survey\* finds that 61% of companies have been impacted by a supply chain attack in the last 12 months.](https://www.capterra.com/resources/software-supply-chain-attacks/)[Excessive Data Access Leads to More Insider Attacks—Here’s How To Reduce Your Company’s Risk Published April 25, 2023 Insider attacks plague 71% of businesses, according to Capterra’s 2023 Insider Threats Survey\*. Our research also finds that 79% say insider attacks, such as fraud, sabotage, and data theft, take longer to detect than outside attacks—a factor that magnifies the impact of insider attacks on your company’s finances, reputation, and competitiveness.](https://www.capterra.com/resources/insider-attacks/)[Businesses Say Security is the Top Factor When Buying Software—Here’s What They’re Looking For Published March 20, 2023 If you’re looking for new business software, chances are security is a major factor in your decision-making process. According to Capterra’s 2023 Security Features Survey\*, half (50%) of all U.S. software buyers consider security as influential in the buying process—more than any other factor. Security also plays a factor in companies deciding to discontinue the use of software—nearly half (45%) have stopped using a specific software platform due to security concerns.](https://www.capterra.com/resources/software-security-features/)[More Than Half of U.S. Businesses Should Be Worried About the Next Crisis—Here's Why Published February 23, 2023 Being caught flat footed in the midst of a crisis can compound problems, confuse stakeholders, and damage your company’s reputation. That’s why all business leaders need to be ready to respond to everything from a cyberattack to a natural disaster. But according to Capterra’s 2023 Crisis Communications Survey\*, less than half of U.S. businesses can say that they are adequately prepared to communicate during a crisis.](https://www.capterra.com/resources/crisis-communications-plan/)[SMS Scams: The Rising Threat That Should Cause Your Company To Rethink Security Published December 19, 2022 The same devices that your employees use to access sensitive business systems are being increasingly subjected to SMS scams that cybercriminals use to spread malware, overcome network authentication measures, and manipulate employees with social engineering tactics.](https://www.capterra.com/resources/sms-scams-attacks-on-business/)[2023 State of IT Software Adoption Report: Top Software Purchase Triggers for IT Services Companies Published December 6, 2022 To service clients efficiently and maintain competitiveness in a crowded field, IT services companies must constantly strive for greater productivity—a goal often achieved by purchasing new software. But the purchase process isn’t exactly straightforward. Capterra’s 2023 SMB Software Buying Trends Survey finds that IT services companies take an average of five months to evaluate, select, and finalize the purchase of new software or technology.](https://www.capterra.com/resources/software-purchase-triggers-it-services-companies/) Page 1 of 2