--- title: "Laura Burgess | Capterra" description: "Content Analyst Experience I've been writing for Capterra since April 2021, specializing in B2B SaaS adoption across various industries. My role involves producing data-driven content that helps small and midsize businesses (SMBs) navigate digital transformation, particularly in implementing software solutions to optimize their operations. I analyze market trends and SMB tech, providing insights on topics such as AI-driven sales automation and its impact on the customer experience (CX).  My background experience includes print journalism, copywriting, and creating SEO-optimized articles. This gives me a well-rounded approach to crafting compelling narratives and has helped nurture my core content strategy skills. Expertise With over a decade of experience in content creation, I most recently specialize in B2B SaaS insights for the construction and sales sectors. My software recommendations are based on a precise methodology that analyses over two million user reviews on Capterra, equipping business leaders with the knowledge they need to make informed investment decisions. Notable examples of my research include uncovering that more than half of U.S. organizations use AI in customer operations but find consumer trust is their biggest obstacle. My research has also revealed tech spending trends among Australian businesses that allow me to advise companies on successfully implementing digital tools to avoid buyer's regret. My research has been published in multiple publications, such as: Forbes Daily Mail ABC News Dynamic Business Retail Biz  I have been a guest on Amazing Business Radio and appeared in news segments on Channel 9 News (Australia), SBS Mandarin, and Ticker News.  Education I have a Bachelor of Arts Joint Honours (BA Hons) in media communications and English literature from Bath Spa University, UK. I am a member of the National Council for the Training of Journalists (NCTJ), UK, with a certificate in journalism." source_url: "https://www.capterra.com/resources/author/laura-burgess/" page_type: "author" language: "en" --- # /Articles by Laura Burgess Laura Burgess Follow on[](https://www.linkedin.com/in/laura-burgess-5b861919/) **Content Analyst** **Experience** I've been writing for Capterra since April 2021, specializing in B2B SaaS adoption across various industries. My role involves producing data-driven content that helps small and midsize businesses (SMBs) navigate digital transformation, particularly in implementing software solutions to optimize their operations. I analyze market trends and SMB tech, providing insights on topics such as AI-driven sales automation and its impact on the customer experience (CX).  My background experience includes print journalism, copywriting, and creating SEO-optimized articles. This gives me a well-rounded approach to crafting compelling narratives and has helped nurture my core content strategy skills. **Expertise** With over a decade of experience in content creation, I most recently specialize in B2B SaaS insights for the construction and sales sectors. My software recommendations are based on a precise methodology that analyses over two million user reviews on Capterra, equipping business leaders with the knowledge they need to make informed investment decisions. Notable examples of my research include uncovering that more than half of U.S. organizations use AI in customer operations but find consumer trust is their biggest obstacle. My research has also revealed tech spending trends among Australian businesses that allow me to advise companies on successfully implementing digital tools to avoid buyer's regret. My research has been published in multiple publications, such as: - Forbes - Daily Mail - ABC News - Dynamic Business - Retail Biz  I have been a guest on Amazing Business Radio and appeared in news segments on Channel 9 News (Australia), SBS Mandarin, and Ticker News.  **Education** I have a Bachelor of Arts Joint Honours (BA Hons) in media communications and English literature from Bath Spa University, UK. I am a member of the National Council for the Training of Journalists (NCTJ), UK, with a certificate in journalism. [Best Inventory Management Software in 2026: My 8 Picks Based on 1,600+ Advisor Interactions Published July 6, 2026; Modified November 4, 2026 TL;DR: In this article, I share my picks for the eight best inventory management software platforms, evaluated on inventory tracking, order management, and purchase order management, based on 1,600+ Capterra advisor interactions within the last two years.](https://www.capterra.com/resources/recommendations-for-inventory-management-systems/)[Best Warehouse Management Software: My 5 Picks From 170+ Verified Capterra Reviews Published August 4, 2026; Modified October 30, 2026 TL;DR: In this article I’ve analyzed 174 verified Capterra reviews over the last two years to identify the five best warehouse management software. These are evaluated on their review score over the last 24 months as well as their inclusion of inventory management, order management, and receiving capabilities.](https://www.capterra.com/resources/warehouse-management-software-for-small-business/)[Construction Management Software Pricing in 2026: What Are Buyers Actually Paying? Published August 29, 2024; Modified October 29, 2026 TL;DR: I evaluated pricing tiers and verified Capterra user reviews across top platforms to understand construction management software pricing in 2026. Published plans run from $83 to $599 per month, and cost an average of $203 per month for an entry-level option. Capterra reviewers rate the seven listed products between 4.1 and 4.8 out of five.](https://www.capterra.com/resources/construction-management-software-pricing-models/)[CMMS Software Pricing in 2026: What Are Buyers Actually Paying? 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Per-user and per-provider plans run from $31 to $350 per month across tiers, and base-price plans run from $19.99 to $129.99 per month.](https://www.capterra.com/resources/emr-software-pricing-model/)[My 5 Best Home Care Agency Software Picks for 2026, Based on 250 Capterra Reviews Published September 16, 2026; Modified October 22, 2026 TL;DR: In this article, I share my picks for the five best home care agency software platforms, evaluated on scheduling, billing, and EVV, based on 250 verified Capterra reviews from August 2024 to August 2026.](https://www.capterra.com/resources/best-home-care-agency-software-reviews-analysis/)[My 8 Best EMR Software Picks for 2026, Based on 1,736 Capterra Reviews Published October 16, 2023; Modified October 20, 2026 TL;DR: In this article, I share my picks for the eight best EMR software platforms, evaluated on patient records management and charting, based on 1,736 verified Capterra reviews from October 2024 to October 2026.](https://www.capterra.com/resources/top-emr-software/)[My 5 Best Fleet Management Software Picks for 2026, Based on 432 Capterra Reviews Published October 15, 2026 TL;DR: In this article, I share my picks for the five best fleet management software platforms, evaluated on vehicle tracking, route optimization, and dispatch, based on 432 verified Capterra reviews from October 2024 to October 2026.](https://www.capterra.com/resources/best-fleet-management-software-reviews-analysis/)[My 7 Best Facility Management Software Picks for 2026, Based on 1,321 Capterra Reviews Published October 14, 2026 TL;DR: In this article, I’ve analyzed 1,321 facility management software reviews on Capterra over the last two years to identify the seven best platforms. These are evaluated on their review score over the last 24 months as well as their inclusion of work order management, maintenance scheduling, and preventive maintenance capabilities.](https://www.capterra.com/resources/best-facility-management-software-reviews-analysis/)[Best EHS Software for Contractors: My 5 Picks Based on 180+ Capterra Reviews Published September 4, 2026 Finding the best EHS software for contractors means looking past generic safety platforms built for large industrial facilities, since job site work, changing crews, and multiple locations create different demands than a fixed workplace. It is also hard to know how a workplace safety software tool performs day to day until a team has actually used it, which is where EHS software reviews from other companies fill the gap, showing what to expect once it's in daily use.](https://www.capterra.com/resources/best-ehs-software-for-contractors/) Page 1 of 2