--- title: "Best Remote Support Software for Small Businesses 2026 | Capterra" description: "Find and compare the 2026 best Remote Support software for small businesses, using our interactive tool to quickly narrow your choices based on businesses like yours." source_url: "https://www.capterra.com/remote-support-software/s/small-businesses/" page_type: "subcategory" language: "en" --- # Best Remote Support Software for small business Written by Rakshat Chhokar Rakshat is a senior research specialist with 6+ years in software market research and 1+ year in content analytics, covering 300+ categories, 5,000+ products, rankings, and buyer insights. [See full bio and all articles](https://www.capterra.com/resources/author/rakshat-chhokar/). ## Top 10 ranked by small-business reviewer ratings ### Ranked small business Remote Support products | Rank | Product | Overall rating | Category rating | Key attribute | Starting price | Key features | | --- | --- | --- | --- | --- | --- | --- | | 1 | [dualmon](https://www.capterra.com/p/145125/dualmon-Remote-Access/) | 4.9 out of 5 (291 reviews) | 4.9 out of 5 (103 category reviews) | Highly rated for Value for Money | $19.00 Flat Rate, Per Year | Included: Access Controls/Permissions, File Sharing, Real-Time Chat, Remote Access/Control, Remote Monitoring & Management, Screen Sharing, Troubleshooting, Unattended Access; Not included: Real-Time Notifications | | 2 | [Slack](https://www.capterra.com/p/135003/Slack/) | 4.7 out of 5 (24,244 reviews) | 4.8 out of 5 (472 category reviews) | Highly rated for Ease of Use | $8.75 Per User, Per Month | Included: Access Controls/Permissions, File Sharing, Real-Time Chat, Real-Time Notifications, Remote Access/Control, Screen Sharing, Troubleshooting; Not included: Remote Monitoring & Management, Unattended Access | | 3 | [Getscreen.me](https://www.capterra.com/p/202036/Getscreen-me/) | 4.8 out of 5 (156 reviews) | 4.9 out of 5 (110 category reviews) | Highly rated for Functionality | $5.00 Per User, Per Month | Included: Access Controls/Permissions, File Sharing, Real-Time Chat, Remote Access/Control, Remote Monitoring & Management, Screen Sharing, Unattended Access; Not included: Real-Time Notifications, Troubleshooting | | 4 | [ISL Light](https://www.capterra.com/p/146892/ISL-Light/) | 4.7 out of 5 (779 reviews) | 4.8 out of 5 (349 category reviews) | Highly rated for Ease of Use | $16.90 Other, Per Month | Included: Access Controls/Permissions, File Sharing, Real-Time Chat, Real-Time Notifications, Remote Access/Control, Remote Monitoring & Management, Screen Sharing, Troubleshooting, Unattended Access | | 5 | [Atera IT Management](https://www.capterra.com/p/144309/Atera/) | 4.5 out of 5 (461 reviews) | 4.8 out of 5 (136 category reviews) | Highly rated for Ease of Use | $129.00 Per User, Per Month | Included: File Sharing, Remote Access/Control, Screen Sharing, Unattended Access; Not included: Access Controls/Permissions, Real-Time Chat, Real-Time Notifications, Remote Monitoring & Management, Troubleshooting | | 6 | [RemotePC](https://www.capterra.com/p/173304/RemotePC/) | 4.7 out of 5 (583 reviews) | 4.7 out of 5 (143 category reviews) | Highly rated for Value for Money | $29.50 Flat Rate, Per Year | Included: Access Controls/Permissions, File Sharing, Real-Time Chat, Real-Time Notifications, Remote Access/Control, Remote Monitoring & Management, Screen Sharing, Troubleshooting, Unattended Access | | 7 | [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) | 4.7 out of 5 (1,510 reviews) | 4.7 out of 5 (761 category reviews) | Highly rated for Ease of Use | ₹480.00 Flat Rate, Per Month | Included: Access Controls/Permissions, File Sharing, Real-Time Chat, Remote Access/Control, Remote Monitoring & Management, Screen Sharing, Troubleshooting, Unattended Access; Not included: Real-Time Notifications | | 8 | [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) | 4.7 out of 5 (737 reviews) | 4.7 out of 5 (122 category reviews) | Highly rated for Ease of Setup | $8.25 Per User, Per Month | Included: Access Controls/Permissions, File Sharing, Real-Time Chat, Real-Time Notifications, Remote Access/Control, Remote Monitoring & Management, Screen Sharing, Troubleshooting, Unattended Access | | 9 | [Webex Suite](https://www.capterra.com/p/237272/Webex/) | 4.4 out of 5 (8,405 reviews) | 4.7 out of 5 (245 category reviews) | Highly rated for Ease of Use | $25.00 Per User, Per Month | Included: Access Controls/Permissions, File Sharing, Real-Time Chat, Real-Time Notifications, Remote Access/Control, Remote Monitoring & Management, Screen Sharing, Troubleshooting; Not included: Unattended Access | | 10 | [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) | 4.7 out of 5 (447 reviews) | 4.6 out of 5 (197 category reviews) | Highly rated for Ease of Setup | €98.00 Flat Rate, Per Year | Included: Access Controls/Permissions, File Sharing, Real-Time Chat, Remote Access/Control, Remote Monitoring & Management, Screen Sharing, Unattended Access; Not included: Real-Time Notifications, Troubleshooting | Category rating: Rating from reviewers who used each product as Remote Support software, with the number of those reviews. Products are ranked by this rating, adjusted for how many reviews support it. For the complete directory, see [the full product list](#full-product-list). --- ## See top 10 product details ### 1. [dualmon](https://www.capterra.com/p/145125/dualmon-Remote-Access/) Overall rating: 4.9 out of 5 (291 reviews) Category rating: 4.9 out of 5 (103 category reviews) Key attribute: Highly rated for Value for Money Starting price: $19.00 Flat Rate, Per Year Free trial: Available Free version: Not available #### Features reviewers most value - Access Controls/Permissions: Included - File Sharing: Included - Real-Time Chat: Included - Real-Time Notifications: Not included - Remote Access/Control: Included - Remote Monitoring & Management: Included - Screen Sharing: Included - Troubleshooting: Included - Unattended Access: Included --- ### 2. [Slack](https://www.capterra.com/p/135003/Slack/) Overall rating: 4.7 out of 5 (24,244 reviews) Category rating: 4.8 out of 5 (472 category reviews) Key attribute: Highly rated for Ease of Use Starting price: $8.75 Per User, Per Month Free trial: Available Free version: Available #### Features reviewers most value - Access Controls/Permissions: Included - File Sharing: Included - Real-Time Chat: Included - Real-Time Notifications: Included - Remote Access/Control: Included - Remote Monitoring & Management: Not included - Screen Sharing: Included - Troubleshooting: Included - Unattended Access: Not included #### Pros based on reviews - Integrated team collaboration platform - Efficient workplace communication hub #### Cons based on reviews - Overwhelming and inconsistent notifications - Resource-heavy and slow performance --- ### 3. [Getscreen.me](https://www.capterra.com/p/202036/Getscreen-me/) Overall rating: 4.8 out of 5 (156 reviews) Category rating: 4.9 out of 5 (110 category reviews) Key attribute: Highly rated for Functionality Starting price: $5.00 Per User, Per Month Free trial: Available Free version: Available #### Features reviewers most value - Access Controls/Permissions: Included - File Sharing: Included - Real-Time Chat: Included - Real-Time Notifications: Not included - Remote Access/Control: Included - Remote Monitoring & Management: Included - Screen Sharing: Included - Troubleshooting: Not included - Unattended Access: Included --- ### 4. [ISL Light](https://www.capterra.com/p/146892/ISL-Light/) Overall rating: 4.7 out of 5 (779 reviews) Category rating: 4.8 out of 5 (349 category reviews) Key attribute: Highly rated for Ease of Use Starting price: $16.90 Other, Per Month Free trial: Available Free version: Not available #### Features reviewers most value - Access Controls/Permissions: Included - File Sharing: Included - Real-Time Chat: Included - Real-Time Notifications: Included - Remote Access/Control: Included - Remote Monitoring & Management: Included - Screen Sharing: Included - Troubleshooting: Included - Unattended Access: Included #### Pros based on reviews - Flexible and rapid deployment options - Consistent and dependable performance #### Cons based on reviews - Connection reliability concerns - Inconsistent clipboard functionality --- ### 5. [Atera IT Management](https://www.capterra.com/p/144309/Atera/) Overall rating: 4.5 out of 5 (461 reviews) Category rating: 4.8 out of 5 (136 category reviews) Key attribute: Highly rated for Ease of Use Starting price: $129.00 Per User, Per Month Free trial: Available Free version: Not available #### Features reviewers most value - Access Controls/Permissions: Not included - File Sharing: Included - Real-Time Chat: Not included - Real-Time Notifications: Not included - Remote Access/Control: Included - Remote Monitoring & Management: Not included - Screen Sharing: Included - Troubleshooting: Not included - Unattended Access: Included #### Pros based on reviews - Effortless deployment and onboarding - Time-saving automation features #### Cons based on reviews - Inconsistent performance and slow response --- ### 6. [RemotePC](https://www.capterra.com/p/173304/RemotePC/) Overall rating: 4.7 out of 5 (583 reviews) Category rating: 4.7 out of 5 (143 category reviews) Key attribute: Highly rated for Value for Money Starting price: $29.50 Flat Rate, Per Year Free trial: Available Free version: Not available #### Features reviewers most value - Access Controls/Permissions: Included - File Sharing: Included - Real-Time Chat: Included - Real-Time Notifications: Included - Remote Access/Control: Included - Remote Monitoring & Management: Included - Screen Sharing: Included - Troubleshooting: Included - Unattended Access: Included #### Pros based on reviews - Intuitive and user-friendly design - Effortless installation process #### Cons based on reviews - Occasional connection instability - Noticeable lag and slow performance --- ### 7. [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) Overall rating: 4.7 out of 5 (1,510 reviews) Category rating: 4.7 out of 5 (761 category reviews) Key attribute: Highly rated for Ease of Use Starting price: ₹480.00 Flat Rate, Per Month Free trial: Available Free version: Available #### Features reviewers most value - Access Controls/Permissions: Included - File Sharing: Included - Real-Time Chat: Included - Real-Time Notifications: Not included - Remote Access/Control: Included - Remote Monitoring & Management: Included - Screen Sharing: Included - Troubleshooting: Included - Unattended Access: Included #### Pros based on reviews - Intuitive and accessible interface - Reliable remote support solution #### Cons based on reviews - Occasional lag and slow connections - Cumbersome multi-monitor management --- ### 8. [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) Overall rating: 4.7 out of 5 (737 reviews) Category rating: 4.7 out of 5 (122 category reviews) Key attribute: Highly rated for Ease of Setup Starting price: $8.25 Per User, Per Month Free trial: Available Free version: Not available #### Features reviewers most value - Access Controls/Permissions: Included - File Sharing: Included - Real-Time Chat: Included - Real-Time Notifications: Included - Remote Access/Control: Included - Remote Monitoring & Management: Included - Screen Sharing: Included - Troubleshooting: Included - Unattended Access: Included #### Pros based on reviews - Effortless setup and navigation - Consistent and stable performance #### Cons based on reviews - Occasional lag and slowdowns - Challenging multi-monitor handling --- ### 9. [Webex Suite](https://www.capterra.com/p/237272/Webex/) Overall rating: 4.4 out of 5 (8,405 reviews) Category rating: 4.7 out of 5 (245 category reviews) Key attribute: Highly rated for Ease of Use Starting price: $25.00 Per User, Per Month Free trial: Available Free version: Available #### Features reviewers most value - Access Controls/Permissions: Included - File Sharing: Included - Real-Time Chat: Included - Real-Time Notifications: Included - Remote Access/Control: Included - Remote Monitoring & Management: Included - Screen Sharing: Included - Troubleshooting: Included - Unattended Access: Not included #### Pros based on reviews - Reliable high-quality video meetings - Unified global communication platform #### Cons based on reviews - Frequent glitches and technical problems - Audio reliability and mute challenges --- ### 10. [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) Overall rating: 4.7 out of 5 (447 reviews) Category rating: 4.6 out of 5 (197 category reviews) Key attribute: Highly rated for Ease of Setup Starting price: €98.00 Flat Rate, Per Year Free trial: Available Free version: Available #### Features reviewers most value - Access Controls/Permissions: Included - File Sharing: Included - Real-Time Chat: Included - Real-Time Notifications: Not included - Remote Access/Control: Included - Remote Monitoring & Management: Included - Screen Sharing: Included - Troubleshooting: Not included - Unattended Access: Included #### Pros based on reviews - Comprehensive remote assistance features - Affordable remote access solution #### Cons based on reviews - Occasional connection instability --- ## All remote support software for small businesses [4.5 (805)](https://www.capterra.com/p/132997/Freshservice/reviews/) Freshservice is an AI-native platform unifying ITSM, ITOM, ITIM, and ESM to deliver proactive, seamless enterprise service experiences. [Learn more about Freshservice](https://www.capterra.com/p/132997/Freshservice/) Remote Support features reviewers most value Access Controls/Permissions File Sharing Real-Time Chat Real-Time Notifications Remote Access/Control Remote Monitoring & Management Screen Sharing Troubleshooting Unattended Access 84% recommend this product [4.7 (737)](https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews/) [Capterra Shortlist](https://www.capterra.com/remote-support-software/shortlist/) Splashtop provides high-performing IT solutions: SOS for on-demand help and Remote Support for unattended access. [Learn more about Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) Remote Support features reviewers most value Access Controls/Permissions File Sharing Real-Time Chat Real-Time Notifications Remote Access/Control Remote Monitoring & Management Screen Sharing Troubleshooting Unattended Access 92% recommend this product [4.8 (389)](https://www.capterra.com/p/151861/FixMe-IT/reviews/) [Capterra Shortlist](https://www.capterra.com/remote-support-software/shortlist/) Remote support app designed for connecting to client machines within seconds to securely deliver on-demand or unattended support. [Learn more about FixMe.IT](https://www.capterra.com/p/151861/FixMe-IT/) Remote Support features reviewers most value Access Controls/Permissions File Sharing Real-Time Chat Real-Time Notifications Remote Access/Control Remote Monitoring & Management Screen Sharing Troubleshooting Unattended Access 90% recommend this product [4.7 (300)](https://www.capterra.com/p/184229/NinjaOne/reviews/) [Capterra Shortlist](https://www.capterra.com/remote-support-software/shortlist/) NinjaOne Unified IT Operations platform includes multiple one-click remote control options as well as full suite remote tools.  [Learn more about NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Remote Support features reviewers most value Access Controls/Permissions File Sharing Real-Time Chat Real-Time Notifications Remote Access/Control Remote Monitoring & Management Screen Sharing Troubleshooting Unattended Access 91% recommend this product [4.7 (1903)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) [Capterra Shortlist](https://www.capterra.com/remote-support-software/shortlist/) ScreenConnect provides the ability to view and control devices from anywhere there is an Internet connection. [Learn more about ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Remote Support features reviewers most value Access Controls/Permissions File Sharing Real-Time Chat Real-Time Notifications Remote Access/Control Remote Monitoring & Management Screen Sharing Troubleshooting Unattended Access 88% recommend this product [4.5 (461)](https://www.capterra.com/p/144309/Atera/reviews/) [Capterra Shortlist](https://www.capterra.com/remote-support-software/shortlist/) Introducing Robin: It cuts up to 40% of your IT workload, supports users 24/7/365, and acts like a personal AI technician. [Learn more about Atera IT Management](https://www.capterra.com/p/144309/Atera/) Remote Support features reviewers most value Access Controls/Permissions File Sharing Real-Time Chat Real-Time Notifications Remote Access/Control Remote Monitoring & Management Screen Sharing Troubleshooting Unattended Access 88% recommend this product [4.9 (291)](https://www.capterra.com/p/145125/dualmon-Remote-Access/reviews/) [Capterra Shortlist](https://www.capterra.com/remote-support-software/shortlist/) A secure web-based solution for on-demand remote support and remote access. Connect from anywhere, unlimited users and deployments. [Learn more about dualmon](https://www.capterra.com/p/145125/dualmon-Remote-Access/) Remote Support features reviewers most value Access Controls/Permissions File Sharing Real-Time Chat Real-Time Notifications Remote Access/Control Remote Monitoring & Management Screen Sharing Troubleshooting Unattended Access 95% recommend this product [4.6 (66)](https://www.capterra.com/p/241075/ManageEngine-Remote-Access-Plus/reviews/) [Capterra Shortlist](https://www.capterra.com/remote-support-software/shortlist/) Remote Access Plus is a secure remote support solution that lets you remotely govern computers anywhere on the globe [Learn more about ManageEngine Remote Access Plus](https://www.capterra.com/p/241075/ManageEngine-Remote-Access-Plus/) Remote Support features reviewers most value Access Controls/Permissions File Sharing Real-Time Chat Real-Time Notifications Remote Access/Control Remote Monitoring & Management Screen Sharing Troubleshooting Unattended Access [## Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24244)](https://www.capterra.com/p/135003/Slack/reviews/) Slack is cloud-based software that unites people, projects, and tools, helping teams work efficiently with productivity & AI features. [Learn more about Slack](https://www.capterra.com/p/135003/Slack/) Remote Support features reviewers most value Access Controls/Permissions File Sharing Real-Time Chat Real-Time Notifications Remote Access/Control Remote Monitoring & Management Screen Sharing Troubleshooting Unattended Access 86% recommend this product [## TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [4.6 (11646)](https://www.capterra.com/p/194565/TeamViewer/reviews/) [Capterra Shortlist](https://www.capterra.com/remote-support-software/shortlist/) TeamViewer remote support software lets you connect securely to computers, access files and applications, and collaborate. [Learn more about TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Remote Support features reviewers most value Access Controls/Permissions File Sharing Real-Time Chat Real-Time Notifications Remote Access/Control Remote Monitoring & Management Screen Sharing Troubleshooting Unattended Access 84% recommend this product ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (150) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Access Controls/Permissions AI Copilot Chat/Messaging Collaboration Tools Diagnostic Tools File Sharing Generative AI Real-Time Chat Real-Time Monitoring Real-Time Notifications Remote Access/Control Remote Monitoring & Management Reporting/Analytics Screen Sharing Session Recording Session Transfer Surveys & Feedback Troubleshooting Unattended Access Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Mobile Device Management Software](https://www.capterra.com/mobile-device-management-software/)[IT Asset Management Software](https://www.capterra.com/it-asset-management-software/)[Patch Management Software](https://www.capterra.com/patch-management-software/)[Disk Imaging Software](https://www.capterra.com/disk-imaging-software/)[Mobility Software](https://www.capterra.com/mobility-software/)[Unified Endpoint Management (UEM) Software](https://www.capterra.com/unified-endpoint-management-software/)[CMDB Software](https://www.capterra.com/cmdb-software/)[Change Management Software](https://www.capterra.com/change-management-software/)[Configuration Management Tools Software](https://www.capterra.com/configuration-tools-software/) I'm looking for Remote Support Software that is: [Free](https://www.capterra.com/remote-support-software/s/free/) How to choose the right Remote Support Software? [Read our Buyer's Guide](https://www.capterra.com/remote-support-software/#buyers-guide-content)