# Page 4 | ezyVet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is ezyVet the right Veterinary solution for you? Explore 276 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews --- ezyVet 4.6 (276) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of ezyVet ## Showing most helpful reviews Showing 76-100 of 276 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JR Jayme R. Project Manager Veterinary Used the software for: 2+ years ### "Great cloud-based veterinary practice management software" July 13, 2020 5.0 Very smooth implementation. We have monthly meetings with them and they even visit our hospital on occasion to make sure they’re addressing all of our pain points. All of their customer service are very friendly and helpful. Aside from the occasional extreme slowness, we’ve been very happy with ezyVet. Pros I like that it’s intuitive, 100% cloud-based, has several integrations that we use daily and is constantly updating the functionality and ease of use. The reminder system and now added telemedicine functionality really set it apart. I also like that we can text clients and if they text back it goes directly into the clinical record. Several recommendations that we have suggested, they have implemented. I can also get a human being on the phone 24/7/365, which is unheard of for most EMRs. A+++ Cons Occasional slowness and the number of communications that can be sent cap out at about 1 per every 15 seconds. For a company of almost 300 people who send thousands of reminders per day, it can cause a significant delay. The inability to trend blood values is also disappointing. Our previous software allowed us to do it, but ezyVet can’t at this time. The reporting functionalist also leaves a lot to be desired, but they are working on improving that as well. You can’t data mine very easily. If a particular word is mentioned in a clinical record, there isn’t an easy way to find all of the records with that word unless you take the time to tag each record. Reason for choosing ezyVet We liked the workflow, customer support and integrations offered by ezyVet the best. Switched from [Animal Intelligence](https://www.capterra.com/p/96542/Animal-Intelligence/) The support and updating of our previous software was lackluster at best. It almost seemed like we were an imposition when we asked for enhancements or had problems with it. I believe the human side of their software was getting all of their attention as it is likely more lucrative, so we get it. It was also not cloud based and we were responsible for providing the server and backing up all of our data. exyVet is way better. Review Source Response from IDEXX July 20, 2020 Thank your for your review Jayme. It's good to hear that you and the Veterinary Specialty Center team are getting value for the switch to ezyVet. Thank you too for the feedback around improvements we can make. I've shared it with the Product team and will get these features into the mix if they aren't already. Sincerely The ezyVet Team KF Kayleigh F. Veterinary Assistant Veterinary Used the software for: 1-2 years ### "Great, but needs some revisiting" September 14, 2022 4.0 Once our team got it tuned in to our practice, it really went along with our mission of elevating standards. Pros Tab varieties and organization systems are thorough. The create document function is so helpful. Cons Too many options that seem irrelevant. Should at least be given the option to hide tabs or functions if not in use. Prescriptions and the medication tab could really use a revamp and our team had to work around the system. Alternatives considered [IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/) Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) Poor record keeping in avimark, outdated. Review Source Response from IDEXX September 28, 2022 Hi Kayleigh, Thanks for your feedback! We appreciate hearing from our customers so that we can take your feedback into consideration and hear how ezyVet is making their lives easier. I'm glad that you have found our organization systems helpful, and I will pass along your feedback around hiding unwanted tabs on to our Product team to consider! Warmest Regards, the ezyVet Team SM Serena M. Operations consultant Veterinary Used the software for: 1-2 years ### "Some good features" September 13, 2022 4.0 All HIS programs have challenges. EzyVet is one of the better ones from a tracking finance point of view. As a specialty hospital, we have had to cone up with many process work around to make EzyVet work for us. As a product developed for specialty it is surprising there is no integrated in patient care option. It is very easy to send out complete records to referral vets as long as you don't need to include the treatment sheet Pros Finding diagnostic results for a particular visit. Having sections in the patient record so you can jump there when needed. Cons It seems almost every part of patient care besides billing takes multiple steps. Very few tasks can be completes in just 1 step Alternatives considered [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) Reason for choosing ezyVet Because they promised rapid implementation and simplified records management as well as better financial tracking and ease of charging Switched from [Vetspire](https://www.capterra.com/p/187469/Vetspire/) Because of financial tracking issues with Vetspire. Because the version of DVMax wr has was antiquated. Review Source Response from IDEXX September 28, 2022 Hi Serena, Thanks for your review, it means a lot and helps us to know what changes our customers are interested in seeing! I'm glad that you have found our patient record sections helpful, as well as our finance tracking options. I will pass your feedback around finding ezyVet to involve too many steps along to our Product team to take into consideration as we continue to develop and grow. Thanks again, the ezyVet Team MM Melissa M. Practice Manager Veterinary Used the software for: 2+ years ### "Veterinary Software for all generations" July 16, 2021 5.0 Overall our experience with Ezyvet has been great. We are very happy with our decision. Pros I personally like how user-friendly and customizable it is. We are a small specialty practice that has been able to make the most out of the software to work well for us. It has been extremely easy to learn and train new staff to use. We have a variety of age groups and tech-savvy individuals in our practice and everyone has been able to pick it up quickly. Cons The most difficult part are the updates that happen overnight, and are not prepared for a different workflow. This happens rarely that a workflow is affected, but it always hits on those days where something is not going right. I always look ahead at updates to come, so we are often prepared for what may be different. It would just be nice to have a heads up on the date that the update will be happening. Our integration was intense. We started out with a difficult situation being a small business within another facility that previous shared a software system, so we needed to pull things out from that software and transfer over. However while it was difficult support was with us every step of the way, and helped have everything ready to go live. Reason for choosing ezyVet Its features, and ease of use. Review Source Response from IDEXX July 20, 2021 Thanks for the great review, Melissa! It's great to hear, that you love how user-friendly and customizable ezyVet is! We understand that the onboarding process can be a challenging period, so we're glad that support and your implementor could help guide you through this process. We appreciate your feedback about updates and are always looking at ways we can improve how we communicate what changes are coming. Thanks again for your feedback and for sharing your pros and cons. Sincerely The ezyVet team LA Lauren A. RVT Medical Practice Used the software for: 6-12 months ### "Highly Detailed, Poorly Organized" October 6, 2022 5.0 It includes all the details needed for a veterinary file, but there are way too many tabs and locations to find each small piece of information. Simplicity would be the key to improvement. Pros I like the green tab and the organization of the current visit. It is easy to find the diagnostic requests/medications due today. It is easy to input TPR and plan. The text message communication option is great. Cons I like least that I cannot easily see what a patient is due for (vaccines/bloodwork ect). I don’t like how we cannot add our own options to the TPR section. I would like to have an additional option for gums: tacky, pink & tacky, pale & tacky, pink & moist. There is no option for skin tenting under the TPR. Also, the dental charting is far too basic. I would like a chart with gingivitis, tartar and pocket depth selections for EACH tooth. This will help during dentistries. It would be great if we could see rads from the file as well. Patient alerts should include food allergy options. Also, as a tech I occasionally help the front desk with billing, but have not been able to do that recently since the financial part is too difficult for me to do last minute. It should be simplified and perhaps accessible from the green tab. Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) Don’t know Review Source Response from IDEXX November 11, 2022 Hi Lauren, Thanks for leaving us a review! I'm glad to hear that you are enjoying our text message communication option as well as our diagnostic requests. I will pass along your feedback around more details and in depth dental charts to our Product Team so that they can take this into consideration for future releases, as well as your feedback on a simplified financial tab. Warmest Regards, the ezyVet Team JP Joanna P. Veterinarian Veterinary Used the software for: 2+ years ### "Love love love ezyVet. Did I mention I love ezyVet? " May 11, 2020 5.0 Pros Thank god for the cloud! I can write notes and arrange prescriptions from home, the local cafe, hiking in a park, or anywhere that I have internet access. I'm no longer chained to my desk in the clinic. The integration with our send-out reference laboratories and in house lab machines and xrays is great, as the integration with SmartFlow makes streamlining workflow and capturing charges for surgeries and hospitalized patients so much easier. Emailing and texting directly from the software is a great feature, no need to re-write the whole conversation down into the medical record. Automated appointment reminders by SMS are sent daily and when owners reply, their appointment is automatically confirmed in the schedule - saving so much time for reception and resulting in so many fewer no-shows. The online client portal allows people to make appointments themselves, check their pet's vaccine status, tracks their weight and vitals for every appointment, and displays all medication history and client handouts as well as any other parts of the medical record that we want to share. Updates are frequent and they're very responsive to suggestions for feature upgrades. The support is incredible. They probably know me by name after all the calls I've made over the past 2 years, but there's only been a couple of times they couldn't find a solution for me. And it's beautiful to look at! Cons The written help guide isn't great so if I can't figure out how to do something I need to call in or request a ticket. The formatting options for emails and documents are pretty basic. Inserting jpgs into a document is time consuming and not very user friendly. Pdfs cannot be uploaded as a document template without converting each page into a separate jpg. Last time I checked, the dental chart didn't count as part of the medical record - not great when you're sending records to other clinics. Currently, although SMS text replies are automatically imported into the medical record, email replies are not. However I understand they are working on this, yay! Alternatives considered [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reason for choosing ezyVet I had used both software products previously and neither one of them were as user friendly or feature-rich or beautiful. Yes, beautiful. If you have to look at the screen all day, it should be colourful and clean. Review Source Response from IDEXX May 14, 2020 Hello Joanna, Thank you for your great review! It is great to see you and your clinic getting the best out of ezyVet. You'll be glad to know that the help guides are something that have just received a massive upgrade so watch this space. I've also shared on your feedback among the team. Expect improvements as we roll out our new updates. Sincerely The ezyVet Team LJ Laura J. Practice Owner Veterinary Used the software for: 1-2 years ### "Perfect Choice For Start-Up Small Animal Practice" July 22, 2020 4.0 We had a lot of kinks to work out in our start-up vet practice, as you might imagine, and although I had some minimal prior experience with Ezyvet and has been working for weeks to set up our practice on it... there were too many problems to count initially and that made me glad we did NOT go with PayJunction Their integrated merchant processor, or we would Have had a lot of invoices we could not have easily gotten paid for at time client and patient were ready to leave! That said.... now. A year later it would be fine. I do love the program now that I am feeling more confident using it, we literally discover new things we can do on it or ways of doing things differently every week. If I had to choose a practice management software again, I would still choose EzyVet. Pros \- Amount of personalization that could be done - Removal of redundancy for invoicing - no missed charges as items in record go to invoice directly - Cloud based - safe from ransomware - integrations available for test requests and results - online client booking - texting and emailing client from in program - Great tech support at all hours - thorough training during program set up Cons \- Newness means a lot of other programs don’t integrate with it, yeT (and May net ever) Lots of difficulty getting systems integrated Initially, but once they were, they worked well - Costs per text through program Adds up fast - Training videos went too fast for staff to easily follow during training of new employees - Fact that programs like Smart Flow work with EzyVet, but are not part of it so have separate monthly fees. We are a small practice and can see value in Smart Glow, but due to small practice so ze, it is not worth the additional expense. - Alternatives considered [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) Reason for choosing ezyVet Once I saw the available personalization and cloud based status I easily made my decision early then questioned every vendor and equipment and software company I was doing business if it worked with Ezyvet and made my decisions to work with them or not based on if they played nice with Ezyvet. Review Source Response from IDEXX July 30, 2020 Thanks for your great review, Laura. It's great to hear about your experience with ezyVet, bringing in a new practice and growing as you go. We recognize the importance of integrations bringing technology together and simplifying vets' lives. As such, expect to see more and more new integrations coming on board, along with our fortnightly new feature updates. Thanks again for your feedback it's the voices of customers that most help us guide our product development. Sincerely The ezyVet Team Milinda L. Veterinary specialist Veterinary Used the software for: 1-2 years ### "The cloud-based software I've been waiting for" April 9, 2020 5.0 EzyVet has enabled our practice to run much more efficiently. There are never lost charts. It is easy to fix mistakes like duplicate client records. Having specific therapeutics set up with billing triggers means fewer missed charges. The time savings have been substantial. Pros I love being able to log in from anywhere! If I communicate with a client from home, I can log it in the patient's record right then and there. The software is quite intuitive to use. I LOVE that we have billing triggers linked to Therapeutics/Procedures so that, as we enter a patient's medical record, we are automatically adding charges to the bill to correspond with what we've done. It has been very easy to adapt our record keeping. The templates and shorthand have saved me a ton of time. I like the ability to customize the medical record format a bit; i.e., we have our "Patient History labeled as "Subjective" and "Physical Examination" labeled as "Objective" to maintain consistency with traditional SOAP formatting. I like being able to easily create customized forms. All of my patient data and medical records were imported from our previous software, so no information was lost. Cons It's expensive (but worth it). It would be great if the time clock feature could highlight days when an employee worked >8 hours (or >10 hours for alternative work week practices). I'd like if a linked communication could be moved from one visit to another. I'd also like to see consistent formatting for phone numbers so no matter how they are entered they look the same in the software. There are almost too many reporting features; I haven't learned the nuances of the differences between financial reports (Payment Revenue vs. Invoice Revenue for example). Review Source Response from IDEXX April 15, 2020 Thanks for your great review, Milinda. It is wonderful to hear you and your team are getting great value from ezyVet, especially at a time like this when everyone is having to adjust to new work dynamics. Please keep this sort of feedback coming. I have shared it with ezyVet's wider team, as it is exactly what helps us refine our next versions of the software. Stay safe The ezyVet Team KN Kristen N. Practice Manager Veterinary Used the software for: 2+ years ### "Quick to learn, Highly customizable, Quality Customer service....Ezy Choice :)" June 3, 2020 5.0 Ezyvet has been absolutely amazing. From the very start Ezyvet provided everything we needed, everything we wanted to add, and has the potential to expand as we expand our services. The customer service All Stars are a joy to work with and very quickly address any questions I have. Pros There are so many features that I love about EzyVet. The seamless integration with Idexx has eliminated missed lab charges and results and the new integration with ReviewTree has been wonderful for collecting reviews for our clients. The capability to customize almost every aspect of the software allows me to produce templates for our doctors to be more efficient with their clinical records. our receptionists to provide catered documents for each client, and our techs to have charts that fit their needs and wants as well. Ezyvet is very easy to understand and learn and I have watched new employees become comfortable with its use in just a few days. On the administrative side every report and count I could want is available and my inventory is easily tracked. Cons Inital set up can be time consuming because you need to take the time to decide how you want to create your templates, documents, clinical records etc. The fact that everything is so customized is a blessing after everything is set-up but when you first start out its hard to know what you really want until you get to know the software and how you want to use it in your practice. Alternatives considered [Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/)[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)[Hippo Manager](https://www.capterra.com/p/134667/Hippo-Manager/)[VetBlue Clinic](https://www.capterra.com/p/95349/VetBlue-Clinic/) Reason for choosing ezyVet Ezyvet was by far the most comprehensive platform and the navigation of the program made sense. As I was exploring the software I could think "if I was making this software I would want to find vaccines here" and that is exactly where they would be. They customer service all stars were amazing and I felt like my practice was in good hands as they discussed implementation. Switched from [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) DVM Manager was no longer supported and needed to be changed over to their new Impromed software. Impromed was still server based and was not up to my expectations for customer service, ease of use, compatibility with other programs, etc. Review Source Response from IDEXX June 9, 2020 Thank you so much Kristen for such an incredible review! I have just shared it with the whole ezyVet team across three continents, and it's made a lot of people's day. Keep your ears open as we'll soon be rolling out some really exciting features that will further transform the way you run your business. Sincerely The ezyVet Team JE James E. Owner Veterinary Used the software for: 2+ years ### "Powerful veterinary software that can take you to the next level " April 22, 2022 5.0 EzyVet allows us to communicate better with out clients, have the information we need at our fingertips weather on the road or in the clinic and keep seamless data with our accounting software. Pros Ezyvet is one of the most powerful PMS I have used and it's constantly evolving to meet the needs of its users. Combined with its ease of navigation powerful reporting and portability (all you need is a internet connection) it would be hard to consider any of the other market options. Cons The only downfall with ezyVet can be the shear size of it. Having made the switch to ezyVet 4 or so years ago and having overseen the implantation and maintenance I tend to forget just how much it can do (and dose) and for new users it can be a little overwhelming. That said very consistent formatting means that when learning a new section of the system everything feels familiar and our new users are normally up and running after a couple of shifts. Alternatives considered [RxWorks](https://www.capterra.com/p/10010759/RxWorks/) Reason for choosing ezyVet Functionality and price Switched from [VetlinkPRO](https://www.capterra.com/p/150969/VETLINKSQL/) The original SW was no longer meeting our needs both in terms of functionality and access. Review Source Response from IDEXX May 13, 2022 Hi James, Thank you for taking the time to leave this lovely review. We appreciate the feedback and great to see you are having a positive time with ezyVet. All the best, The ezyVet team SK Sam K. Office Manager Veterinary Used the software for: 1-2 years ### "Worth the switch! HVMS to Ezyvet" December 21, 2021 5.0 The best part about this company is the innovation and their superb customer service. 24/7 friendly support that can quickly answer any needs and get your questions answered without having to sit on hold for forever. Pros The calendar, scheduling, internal memos, Dashboard features, clinical layout make each staff members workflow efficient and easy to trace so other staff members can follow up and assure all tasks and patient care is completed Cons The records and financial data are sometimes difficult to get. Not as streamlined as I would like Alternatives considered [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)[HVMS](https://www.capterra.com/p/96541/HVMS/)[easyVET](https://www.capterra.com/p/134498/easyVET/) Reason for choosing ezyVet Price, ease of use, customer service, promptness and responsiveness, ability to accommodate both our equine & small animal clinic and their unique needs Switched from [HVMS](https://www.capterra.com/p/96541/HVMS/) HVMS Couldn't accommodate the needs we had for our small animal clinic in their PIMS. Review Source Response from IDEXX January 9, 2022 Thanks for leaving this lovely review Sam! We are very pleased to hear that you are enjoying your experience with ezyVet and that it was worth the switch. Glad to see you and the team are experiencing an increase in your workflow efficiencies. Thanks again! Sincerely yours, The ezyVet team JD Jerusha D. Practice Manager Veterinary Used the software for: 1-2 years ### "ezyVet for Equine Veterinary Medicine" September 1, 2021 5.0 Overall, we love ezyVet. It has made our day to day work flow extremely fast & easy. We can handle increased work loads because the software is versatile, customizable, & intuitive. It is also greatly helpful in managing the financial/collections side of the business. Pros Ease of use, ease of data back flow through 3rd party integration, easy of changing between Client/Patient/Financial/etc tabs, ease of reporting, ease of use of the records tab, & more! Cons This software is definitely geared toward small animal and in office use. If they want to attract more equine practice clients, they need to make changes (some I've explained previously & in this review). Alternatives considered [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[HVMS](https://www.capterra.com/p/96541/HVMS/)[easyVET](https://www.capterra.com/p/134498/easyVET/) Reason for choosing ezyVet Ease of use, general functions were easier & more intuitive Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Cornerstone was out of date & again not geared towards a mobile equine practice. It was not customizable & often created frustration in the usage of it for day to day tasks. Review Source Response from IDEXX October 27, 2021 Thanks for your awesome review Jerusha! We are very pleased to hear that ezyVet has made your day to day work flow much easier and faster to manage and you can now handle increased workloads. Once again thank you for taking the time to share your feedback. Cheers, Team ezyVet JR Jennifer R. Veterinarian and Owner Veterinary Used the software for: 1-2 years ### "Best software for automating your practice!" June 23, 2022 5.0 Having the ability to manage client communication, recordkeeping, referring veterinarian communication, invoicing and practice managment all in an easy to use program has been critical to the function of my practice. Adding staff at some point may be an additional help but using ezyVet gives me the piece of mind and ability to run my business while offering the work/life balance that I need maintain my practice. Pros The best part of ezyVet is how customizable it is to support your unique practice concerns. I am a solo practitioner and recently changed to a specialty practice specific to veterinary rehab, chiropractic, pain management and sports medicine. Given that my new pursuits do not require staffing to complete most of my visits, the use of ezyvet has allowed me to automate almost all of my front desk duties as well as administrative tasks such as practice accounting, end of day, marketing and client communication. My practice is also partly mobile, so the ability to be cloud based and take my system anywhere on any device has been critical to my function. Cons The onboarding was a little challenging to coordinate due to my specific schedule but most of it was self guided and reasonable to work through. The image annotations are not currently included in a medical history print out which would be a welcome update for my type of practice. The few glitches that I have encountered have been more to do with the specific task not being configured correctly and were quickly found and fixed through a support ticket. Switched from [Vetport](https://www.capterra.com/p/92897/Vetport/) Lack of tech support and customizability, as well as concern over data security Review Source Response from IDEXX July 24, 2022 Thank you for this lovely review Jennifer. We really appreciate it! Its great to see that you are enjoying using ezyVet and that we are able to help you automate your administrative tasks. All the best, The ezyVet Team DB David B. Co-Owner / Veterinarian Veterinary Used the software for: 6-12 months ### "Best PMS. I wish I would have switched sooner." May 16, 2023 5.0 Amazing. This company rocks and I hope they continue with there current model. This has the potential of being the bench mark software to compare all others. Pros The customizability of the software in every aspect is amazing. You can get as creative or basic as you would like. I also like the autofill functions and snippets. Cons I would like to see a better online portal, possibly through an app. People LOVE apps and the ability to access their records, medications, appointments, etc. for their pets (possibly even with notifications/reminders) Alternatives considered [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)[IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)[Digitail](https://www.capterra.com/p/167764/Digitail/) Reason for choosing ezyVet Functionality and efficiency. Integrations were amazing and the way we could customize it left little room for needing other third party software's (which saved in cost). Switched from [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) Needed a cleaner more accessible software. Was looking for efficiency and ease of use. Review Source ML Mandy L. Senior Veterinarian / Owner Veterinary Used the software for: 2+ years ### "Amazing EzyVet - Get it and Get Ahead! " September 19, 2021 5.0 I really love using ezyvet. It does everything I need it to (and no doubt more). It's cloud based. Easy to access, easy to use, helps streamline communication and make both the Client and Team experience seamless :-) Pros Its cloud based of course! I am thrilled with the latest upgrade of adjustable patient demeanors. I also love how ezy (!!) It is to use and so great for communication with everyone - clients anf your team. Cons Billing - but I'm hoping V30 has sorted that out and I only just got upgraded yesterday ! Reason for choosing ezyVet I had previously used ezyvet and LOVED it. There is not another software that comes close. A few have Switched from [RxWorks](https://www.capterra.com/p/10010759/RxWorks/) Rx Works is too expensive, too clunky and not cloud based Review Source Response from IDEXX October 27, 2021 Thanks for your lovely review Mandy. It is great to hear you are thrilled with our latest version 30 upgrade. We are pleased that you are finding things ezy and out software as one of a kind! Cheers, Team ezyVet Rene R G. Founder/ CEO Used the software for: 1-2 years ### "Excellent customer service. Innovative platform. The future of the veterinary practice. " April 2, 2018 5.0 Pros During 2015 and 2016, we tried multiple cloud-based platforms (Idexx Neo, Vet Blue, E Vet Practice), before we settled into EZYVET in April 2017, and have never looked back. EZYVET was able to handle our transition seamlessly, and give a lot of great support. That is one of the best things this company. They provide excellent customer service and are very responsive to any requests. Their platform is very user-friendly, and I love having access to all our patient information, from home. One of the features that we absolutely love is their automated texting and email reminders. This is a very powerful tool in the software, and we have seen the number of appointments made in our practice go up 30% in the past year. We attribute this to the features of this software. That is very exciting for a practice such as ours, who relies so heavily on non-verbal communication with our clients. Currently, between texts and email appointment requests, we are finding that almost 50% of clients are requesting and making appointments through emails and texts (and not phone calls). This is the future of veterinary practice, and EZYVET is ahead of the curve. They also have an online booking system feature which is very exciting. We have a BOOK ONLINE button on our website that automatically creates a new client/ patient profile directly onto the software. Another great feature. Very happy with the software and the customer support. Cons Works optimally on google chrome. Not so great on Safari (for MAC users), but EZYVET support has been very responsive to this, and its improving daily. Online scheduler is a work in progress. But progress has been made. Review Source Response from IDEXX June 26, 2018 Thanks for your awesome review, we're always looking at ways that we can improve and the Customer Portal has been undergoing constant developments improvements DA Dean A. Veterinarian Veterinary Used the software for: 2+ years ### "Fantastic customer support! " June 4, 2019 5.0 I have really enjoyed working with the people at Ezyvet. Their customer service has been superior. Their software has helped us treat and track patients better. We've been able to reduce losses from missed charges. We've been able to see what makes us money and what doesn't. It's made a huge difference in my IT stress. I would recommend this software to any clinic of any size. Pros The customer service is second to none. Anytime day or night, you can get someone that can help. They are able to walk you through problems quickly. The system is very reliable. We don't need customer service often, but when we do, they are quick, helpful and friendly. The software is easy to use. New employees are quick to catch on how to use it. Some things are called different since it's out of New Zealand. It doesn't take long to figure it out. The layout is intuitive. The tabs are easy to move through. Integrates with different lab equipment and white boards. No one has to go back and enter lab results. They automatically drop into patient records. This saves a lot of time and effort. Records are permanent. Even though changes can be made, there is always a log of what changes were made so you can use them in court if needed. No updates required. The software is constantly updated and online so you don't need to keep upgrading servers. The cost of the software use is less on an anual basis than the service contracts with other companies. Cons Terminology is different. This is really minor and it's easy to get used to. Alternatives considered [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/)[Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)[IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/) Reason for choosing ezyVet Overall ease of use, online service, Customer service, Completeness of the software, cost (computers, service contracts, subscriptions). Review Source Response from IDEXX June 6, 2019 Thanks for the great review Dean! We are so delighted you are loving ezyVet. We will be sure to pass on the kinds words to the Support Superstars too, this will put a smile on their faces for sure. Kathryn D. CEO Veterinary Used the software for: 2+ years ### "Great customizable EMR for the computer savy" September 27, 2022 5.0 I have utilized this software as a medical director, associate, and now as a business owner. I was part of the initial implementation in all three roles with three different companies. Pros The ability to customize your interface and create templates for EVERYTHING is absolutely amazing. As someone with ADHD these features paired with the many automated processes make my life SOOO much better. Cons There are a few minor tweaks that I would recommend in function, but overall the only pro is that there is a steep learning curve if you are not already pretty comfortable with computers. Reason for choosing ezyVet I found the customizing and template system much more helpful to improve productivity. There was also more flexibility in integration than other products. Review Source Response from IDEXX October 2, 2022 Hi Kathryn, Thank you for your lovely review! I'm so glad that you are able to experience and enjoy the extensive customization that ezyVet allows, and that it has helped your clinic(s) to improve productivity. I hope that as we continue to roll out additional releases that we are able to address some of those minor tweaks that you mention to even further improve your experience! Kindest Regards, The ezyVet Team AR Amanda R. Veterinarian/Practice Owner Veterinary Used the software for: 1-2 years ### "No more piles of charts on my desk!" August 13, 2019 5.0 We have captured a lot of "missed" charges with ezyVet and that is always a positive!!! It has also improved our efficiency and I no longer have days of unfinished charts on my desk. I enjoy the software and am happy. Pros Overall I love the software, once we have customized it for what we need it helps myself and my team be more efficient, miss less charges, and have more detailed records. I am very pleased with the transition and feel that we made a great choice switching from IntraVet. I can easily access the software from anywhere, including my phone or tablet at home in a pinch and feel very comfortable with the security that they offer. We can easily email or text clients directly from the software, so it cuts down on time sucking procedures where we had to print items out, scan them and then email or fax to the client. Cons I have very few pet peeves, the biggest being that there is no "minimum" pricing for medications. This is problematic for many of our injectable medications and we had to create a lot of extra codes based on weight classes for certain meds to make sure that pricing was fair for all weight ranges. There has been a feature request for this since before we changed software and I do not feel that it would be hard to implement. Switched from [IntraVet](https://www.capterra.com/p/92882/IntraVet/) IntraVet was no longer efficient for us, and we had an issue with our server being hacked despite our best efforts to secure it. The software was outdated and we could not easily communication from it to clients, and the lab work and other items did not integrate easily. I had used IntraVet for almost 20 years and was reluctant to change from what I knew, but I am glad that I did. Review Source Response from IDEXX August 20, 2019 Hi Amanda, Thank you for your great feedback! We're happy to hear you've made a good transition from your previous software. We've looked into your "minimum" pricing concern and have added a guide to our knowledge base. We look forward to helping you grow so keep us in the loop on any other ways we can help! Regards, the team at ezyVet Richard G. Owner Veterinary Used the software for: Less than 6 months ### "Don't buy in." April 9, 2021 2.0 One of the worst companies I have dealt with in business. They are in it for the money. They knowingly lock you in to a contract that you can't get out of. Then they do not complete their portion of any work but if there is a delay it is all on the user. Once you finish implementation, you are on your own to just figure it out. Pros The features they sold us on will be awesome if they worked. The ability to work between multiple sites. The ability to control inventory over multiple sites. Cons There is absolutely no help in setting the software up. They charge ALOT of money for this phase, but it is all DYI. The implementers don't know their own software. No two people can tell you the same thing. Most of the time they contradict themselves. You have to learn how to set up the software and use the software on your own by watching videos. The videos don't match what the implementers say, nor do they match the quizzes in the training. It does not do what they say it will do. Alternatives considered [Rhapsody](https://www.capterra.com/p/203148/Rhapsody/) Reason for choosing ezyVet Monthly cost. But due to hidden fees, they probably ended up the same in cost. Also rhapsody had a third party doing reminders and the wellness plan. Switched from [VIA](https://www.capterra.com/p/92880/VIA/) We wanted to go to a cloud based software that would allow us to manage clients, patients and inventory in one place. We also wanted to bring reminders and our wellness plan into the system to alleviate issues that have developed with third party software. Review Source Response from IDEXX May 18, 2021 Hello Richard, We are terribly sorry you did not have the experience you were after. Our onboarding team goes above and beyond to give new customers the best possible start to new software. Thanks for sharing your feedback. The ezyVet Team DG David G. Owner Veterinary Used the software for: 2+ years ### "Look elsewhere " July 5, 2020 3.0 This has been one of worst softwares I have ever experienced. Pros Cloud based and their fluff up talk about how they are staying in front of the market place, customer support, ease of use, etc. Cons Everything. False promises of being a easy software to integrate with other software providers using their API integration. They are very restrictive on who they will actually integrate with, they hold your database hostage. Customer support is awful, most of the ones you talk to is there first day with no training. Wellness plan management is a nightmare. This list could go on and on. Stay away. Alternatives considered [Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/) Reason for choosing ezyVet Seemed like the best option and was highly recommended from our veterinary exclusive accountants. Switched from [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) Cloud based and all the other false promises EzyVet talked about. Review Source Response from IDEXX August 2, 2020 Hi David, We are sorry to hear you haven't had a great experience. With regards to your data, you can export it directly from ezyVet any time using the Records Export tool (Admin section). Data sovereignty is vital and why our legal terms and conditions state that you own your data. Here are a couple of key reasons we have all integrations going through the API, rather than the database directly: Speed: interacting with the database directly can slow the system down. Security: the database is an attack vector for intruders (hence why many server-based systems have issues with Ransomware). As far as 3rd-party integration partners, we need to be careful who has access to clinic data and also look out for the little guys. Many clinics do not have the legal expertise to understand what some of these third-party companies are able to do with their data (i.e. sell it to other parties). Hence any 3rd-party integrations go through a rigorous vetting process. Best The ezyVet Team eN emily N. Licensed veterinary technician Veterinary Used the software for: 2+ years ### "Quick and Efficient " September 15, 2022 5.0 It has made charting and finding records very easy. I keeps things very organized in a high volume environment. I love how each clinic is able edit the software to their liking Pros I have used this product at multiple other clinics in a emergency setting. I have found that the software is not only very easy to use (hence the name of the company), but it helps keep everything organized in a high volume setting. Cons I personally don't have any issues with the software. Any issues i have would be toward the admin team that set up the program and chose how they wanted it to run. Switched from [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) The old software was very slow and took more time to do things. It had tabs for everything, it was too much they needed to condense the information so that doctors and technicians could move through quicker. Review Source Response from IDEXX September 28, 2022 Hi Emily, Thank you for your lovely review! We love hearing from our customers about how ezyVet has made their lives easier at work. We hope that you continue to enjoy using ezyVet! Warmest Regards, the ezyVet Team KB Kat B. Senior Hospital Manager Veterinary Used the software for: 2+ years ### "Advanced features to support growing practices" May 10, 2023 5.0 I have been using Ezyvet for 6+ years and I am overall satisfied. It supports our 5 growing practices. I would love to see feature requests being responded to in a more timely manner and a higher investment in client service akin to what was provided in the earlier days of implementation. Pros Reminder system and appointments are easy to use and have a big impact. The e-bookings are great and are like having a virtual receptionist. I would like to see an integration with the ability to take payments upon the time that the client books an appointment with the client financial file also being updated. Cons Cost prohibitive with adding users. I strongly feel that there should be a cap in regards to cost for the number of users that are using the system, especially when some users have to be entered as resources/providers. Frustrating when it comes to planning guides as it tends to remove planning guides when an appointment resource is adjusted manually. Reporting for third party integrations should be allocated to each division and not lumped into one report. For Example, Mercks parasite prevention report. Reason for choosing ezyVet Supports our multiple clinic-needs Review Source SV Shannon V. Practice Manager Veterinary Used the software for: 2+ years ### "Best choice for our practice" June 13, 2022 4.0 I think ezyVet has been beneficial to our practice. The automated tasks have been especially useful in sending reminders to clients. I also like that they have added the ability to send payment links to clients. The more we can do to make things easier for our clients, the better Pros I like that the software is constantly changing and that most things can be customized for our needs. Cons ezyVet isn't able to configure some of the ways that I prefer to set up pricing. At times, I've needed to be a bit creative in order to price things how I would like while also keeping accurate inventory. Alternatives considered [Hippo Manager](https://www.capterra.com/p/134667/Hippo-Manager/) Review Source Response from IDEXX June 20, 2022 Thank you Shannon for your review! We strive to ensure that our software is being updated in ways that are most beneficial to our customers, so we are glad that you're finding our options in customization and remote payments helpful. Our product team is always looking for ways to improve our setup and functionality of pricing, so your feedback is very helpful. Please also feel free to reach out to our support team, who are available 24/7 for any help or tips on making ezyVet work best for you! Kind regards, The ezyVet team RD Ruby D. Hospital Admin/Owner Veterinary Used the software for: 6-12 months ### "Very happy with this software!!" June 4, 2019 5.0 Well... The trainers were the perfect pair for our practice. They were patient and informative the whole week they were here and made the whole experience from the set - up to the delivery so much easier. So far the customer service has been great. Pros After checking out several cloud-based softwares, traveling all over Arizona to see them all in action and doing all the demos... we finally decided on Ezyvet. We did not make the decision lightly as we have been down this road before only to be very disappointed in the software. I loved the ease of the training and how fast we all learned the system. This is our 3rd software change in 20 years and I am happy to say that the transfer to ezyvet was by far the smooth and easiest! The training was key! We are more efficient in everything we do. We all love that this is a cloud/web-based software that we can easily take it on the road as well as finish up charts at home if needed. Our "on call" emergency techs love that they can look clients up at home to help them with questions on medications etc. Top it off with Smart Flow Sheet and WOW it is awesome! We have really enjoyed the software and feel its just only going to get better. Cons There are a few minor difference in this software that we are not used to. There are some minor changes (or add ons) that I would suggest, however there is a place on the HELP tab where you can put in changes and have them voted on and possibly added. But nothing that I haven't been able to work through or find another way. Reason for choosing ezyVet It had all the "bells and whistles" that we require for our hospital along with the time clock, boarding and inventory modules. I was happy with the price as well as the extensive training we were going to receive. They knew my issues and heartache from previous promises with other software programs purchased and they walked me through the whole transition to make me feel confident in my decision. Review Source Response from IDEXX June 6, 2019 Thanks Ruby for your review! We love having you and the team at Kingman part of the ezyVet family. We are so happy to hear about all the things you are enjoying about ezyVet, especially after your disappointing journey with your previous software. Please do continue to use the feature request forum and send us your feedback for improvements. Talk to a Capterra advisor for free and get results within 15 minutes.