# Page 3 | ezyVet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is ezyVet the right Veterinary solution for you? Explore 276 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews --- ezyVet 4.6 (276) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of ezyVet ## Showing most helpful reviews Showing 51-75 of 276 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use aS anna S. nurse Veterinary Used the software for: 2+ years ### "ezvet review " October 31, 2024 4.0 I have used it for 7 years and have enjoyed working with it Pros ease of use, navigation is simple, ability to transfer estimates is easy Cons too many ways to do to many of the same things Review Source KO Kendra O. LVT Veterinary Used the software for: 1-2 years ### "Making the switch was easy!" September 16, 2024 4.0 Pros I like that it designed for veterinary use, they really thought about how the veterinary clinic would use each feature. I also like how each setting can be personalized to how the individual user prefers it. Cons With the payment feature, if you make a mistake, it is a lot of steps to disable the payment, remove it, and do it over again. It can be time consuming and frustrating. Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) Management made the switch, it was not my choice Review Source SJ Shay J. CCS II Veterinary Used the software for: 2+ years ### "Super simple program" September 3, 2024 5.0 great! I see other receptionists complain about their systems, I have never been unhappy with ezyvet Pros Super easy to use - very self explanatory & any questions are easily answered in help tab Cons colorway of tabs - I like how they used to be, more vibrant, dislike the muted colors on top & square tabs Review Source EG Erin G. Principal Veterinarian Veterinary Used the software for: 6-12 months ### "Ezyvet is easy peasy" September 11, 2024 5.0 Pros I love how easy it makes life. It integrates with everything and I don't have to remember to save my histories Cons Having to sign in all the time but it's a minor inconvenience Review Source CW CJ W. Doctors Assistant Medical Practice Used the software for: 2+ years ### "Ease in the workplace" June 4, 2024 5.0 Pros Ezyvet is so easy to use. I love the simplicity of the program. Cons I don't like to communications, how it only shows on certain colors of the patent. Review Source AN Alysha N. Operations Catalyst and Veterinary assistant Veterinary Used the software for: 1-2 years ### "EzyVet review " May 21, 2024 5.0 Wonderful - it is so easy to learn and pick up. Pros I love that it is user friendly - easy to teach others. Cons I dont really have anything I dont like at the moment. Switched from [Vetter Online Suggestion Box](https://www.capterra.com/p/122975/Vetter-Online-Suggestion-Box/) Did not did not like other software- did not work well for what we needed Review Source SG Sabrina G. Surgery Assistant Veterinary Used the software for: 6-12 months ### "Ez to learn! " May 9, 2024 4.0 Pros I like ezyvet more than other softwares I have used. It is easy to use and is constantly updating to make everything more efficient. Cons The only think I dislike about ezyvet is that it is not able to link to sister clinics that we have. Switched from [When I Work](https://www.capterra.com/p/121248/When-I-Work/) Moved jobs to a new company which made it easy. Review Source ZN Zachary N. Nurse Hospital & Health Care Used the software for: 2+ years ### "Great software for Vet Med, possibly the best?" May 3, 2024 5.0 I absolutely Love it. 10/10 recommend to any vet practice with more than 1 doctor. Pros Its ease of use and compatibility with smartflow. Cons The non functioning dental chart. Seems to be in beta for years and years, I tried using it and it does not function. Review Source MH Mathew H. Administration Veterinary Used the software for: 6-12 months ### "Ezyvet is the way of the future" December 12, 2023 4.0 The tech support is great, the software is pretty user friendly. Being able to access it from home is a huge plus. Pros Being an internet based system relying on the cloud brings it more from the 90s into the future of veterinary medicine. Cons There will always be software downsides that the company is working out. We miss being able to flag accounts for 'dangerous' dogs Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) The software was becoming outdated and forseeing the need for an internet/cloud based software it was best to change now. Review Source BA Bonnie A. Owner Veterinarian Veterinary Used the software for: 2+ years ### "Do yourself a favor and get EzyVet already" August 24, 2023 5.0 So glad I switched to EzyVet in 2018. They continue to improve. Pros We joined EzyVet in 2018 before they merged with Idexx. It was well fleshed out in terms of features and actually was constantly improving (contrary to Idexx Neo!). I love the ability to create email and record templates that make my life easier. Integration with Idexx now has just improved things. I hope the awesome customer support continues with Idexx now owning them. Cons Switching over, setting up and learning the new software took about 4 months, but then it was worth all the initial growing pains.Some people might say it’s expensive vs other softwares, but we all know you get what you pay for. If your vet hospital grows, that cheap software won’t likely be doing you favors down the road. Reason for choosing ezyVet It was recommended by a vet specific business coach. Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)[IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/) Cornerstone was server based (used it since 2000) and I wanted cloud based software when I opened my new hospital in 2016. I started with Neo in 2016, but it had dismal reporting (not good if you want to manage your business or if you need to finesse paying vets with pro-Sal) and seemed very under-developed at the time. Review Source MB Mark B. Veterinarian Veterinary Used the software for: 6-12 months ### "Amazing features and ease-of-use" December 20, 2023 5.0 Pros Efficiency of note taking, speed/ease of working from home, straightforward functionality and organization. Cons Not coordinating fully with all lab equipment (IDEXX is good, but Zoetis labs do not entirely coordinate), group codes not able to be used in estimates makes things a little harder Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Needed a product that was faster-moving and would allow for more efficiency overall. The cloud-based tech makes it easier to work from home or anywhere else that has internet or a hotspot can be set up. Review Source AB Anthony B. Associate Veterinarian Veterinary Used the software for: 6-12 months ### "Overall average charting software." March 20, 2024 4.0 Overall, I find it to be very comparable to other products it is competing against. Pros The major features are intuitive enough. Cons Not enough control to create templates and edit them for users, we are struggling to get the templates we need and want because the users have no control of this, only admin, and then it increases the workload. Overly specific timestamps cause more problems than they help solve. Switched from [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) ImproMed is really only formatted for one clinic because it uses a local server but ezyVet is cloud based so it works better for 2 offices and we now have 2 offices running high volumes and need better support for that. Review Source VR Verified Reviewer Founder/Owner Veterinary Used the software for: Less than 6 months ### "Worst Record System I Have Ever used" September 14, 2023 2.0 Not worth your money or time. Pros Customer support was nice and the sales team where helpful. They have a video library you can use but it's very difficult to follow and understand. Cons The cost, the delays in getting assistance, their system is incredibly difficult to use and I'm an avid computer user so if it was difficult for me as someone technologically inclined I can only imagine the horrors other clinics are going through and the overall complete incompetency of their implementation team. I had such a hard time getting anywhere and for over $700 a month CAD, you'd think they'd have decent international support. They only have one support team on New Zealand time and the managers who are the only ones authorized to do anything are constantly on vacation and therefore you go weeks without results. And when calls were scheduled I was quickly ghosted. I quickly quit my contract and left as fast as I could from this company. Alternatives considered [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reason for choosing ezyVet I thought at the time that it would help my business as cloud-based and mobile which is what they advertised but found out that's a lie and you need to pay extra for the mobile app which isn't the same as the website version, so why have a mobile app in the first place? Review Source EB Erin B. Owner Veterinary Used the software for: 2+ years ### "EzyVet your go to EMR" March 27, 2022 5.0 I really have enjoyed my experience with ezyvet. I highly recommend it to others. Pros EzyVet is customizable and constantly improving. The software, unlike many, takes feedback from customers and is continuing to improve. I like also that if you are in the Idexx family that you get poi to for this now. I also think that idexx has the best customer service in the industry and that they will continue to keep the level of EzyVet customer service at that level. I was a customer before the acquisition and after. No changes. Lab integration with Idexx is great. Cons This software takes a lot of work to get set up correctly. It takes dedication from the doctors and practice/office manager. It takes hard work from the implementation team. It does cost more than typical softwares but that is because of the amount of work and customization it takes. Do not get this if you won't put the time in. You will get what you give. Reason for choosing ezyVet This seemed like a product that would continue to improve and was customizable. Other softwares out there were not anywhere near this. Possibly EVet was close but could not get them to even call us back for a demo. I had other vets in area that I visited with this. However if they cannot return a sales call. I was leary of customer service. Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Went from paper light to full electronic cloud based. Review Source Response from IDEXX March 30, 2022 Hi Erin, Thank you so much for taking the time to leave this lovely review. We are pleased to hear that you have found ezyVet to be very beneficial and are enjoying using it. We are also glad to hear you are happy with the level of customer service you have been receiving. Thanks again, The ezyVet team DM Dave M. Practice Principal Veterinary Used the software for: 2+ years ### "Long term user of Ezyvet " April 9, 2021 5.0 Pros We were one of the early adopters of Ezyvet and changed from our previous practice management software because it enabled us to email out statements, and reminders. It does a whole lot more than this and is regularly updated. Being cloud based we don't have hassles with servers and networks, or backups. It has integrations with our wholesalers giving us automatic pricing updates, easy download of invoices and entry of stock recieved. It is integrated with our inhouse and external lab suppliers so lab results are automatically added to the consult file. Ezyvets printer setup allows printing at the clinic from any device anywhere in the world (with internet access) Support is quick, efficient and friendly. It really is great. Cons Some of the initial set up took a bit of work to get done, but i think that would happen with any new system. Review Source Response from IDEXX May 18, 2021 Thanks for your great review, Dave. It's great to hear that you are really taking full advantage of all areas of ezyVet, key integrations, reminders, inventory, cloud-based printing to name a few. In turn, helping to create more efficient workflows for your clinic. We know that the onboarding process can be a steep learning curve and an area we are always looking at how we can fine-tune and improve. Thanks again for your feedback and for sharing your pros and cons. Sincerely The ezyVet team JB Jenna B. Office Manager Veterinary Used the software for: 1-2 years ### "This is so easy!" September 13, 2021 5.0 Ezyvet is a great product. We rarely have issues with service, the support is almost always able to help me solve a problem. Pros When we switched to Ezyvet, of course there were a few bumps but overall, it was great to hear staff say, "oh my gosh this is so easy!" From the customizable templates to the ease of use, this has really been a game changer for us! Technicians and Drs are able to leave ON TIME (for the most part) bc the time they are having to chart their records has been cut in half. Cons I wish the records tab could be a little more user friendly. I am often interested in pulling data but it takes me a long time to figure out which selections I need to use. One feature I would love to see is to pull a report to let us know how long each Dr is in an appt. There are currently reports that can be run to let us know how long a patient is here, but can't be separated by Dr. Switched from [IntraVet](https://www.capterra.com/p/92882/IntraVet/) The version of Intravet we were using was very old. We also were looking for a cloud based server that was more reliable. Review Source Response from IDEXX September 17, 2021 We're glad that ezyVet has made it easy for the staff at your clinic to be able to leave on time and not get stuck doing lots of paperwork! Thanks for your great review. The ezyVet team. Dina S. Project Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Clear choice for our non-profit animal sanctuary and spay/neuter clinics" July 7, 2020 5.0 The implementation team was stellar in helping us switch from Avimark to ezyVet. The conversion team did an outstanding job with almost no involvement from us. All data was converted accurately. Again, because we are not the 'normal' type of customer for ezyVet, our implementation manager needed to find ways to handle many unique things that we required that would not be a requirement for a regular vet clinic. He was almost always able to come up with a great solution. We were very pleased. The support team is very responsive and very knowledgeable. Their ticketing system works well for our staff to input their question or concern and get the direction they need. Turnaround is good. Pros We are a non-profit animal sanctuary and the majority of our medical services are provided to the approximately 1700 animals we have at the sanctuary at any given time. They are a wide variety of species and their services run the gamut of simple shelter medicine (vaccines, spay/neuter, simple meds) to very complex services (surgeries, hydrotherapy, alternative medicine, wildlife rehabilitation, etc.). We needed a solution flexible to handle all of these variations. ezyVet offered full functionality to manage care for all of our types of animals and types of customers, and was able to successfully report by these breakouts. We also rolled out ezyVet to our spay/neuter clinic which serves our animals, non-profits and public customers. The key things we were looking for when we selected ezyVet were: > System stability > System accessible from anywhere (cloud based) > Able to handle unique pricing of services for our animals, employees, non-profits, and public customers; pricing model also varied by type of product/service > Able to report expenses and revenue by categories of our animals, employees, non-profits and public customers > Able to use same software for both types of clinics > Incorporates whiteboard (integrated with SmartFlow) > Seamless integration with our lab, x-ray and ultrasound equipment and vendors > Significant paperless functionality > Management of clinic inventory > All data available via API ezyVet met all of our criteria. Cons Since we are a non-profit, the standard reporting in ezyVet does not provide most of what we are looking for. We are pursuing bringing the data into our data warehouse via the API so we can create our own reports. Also, the learning curve was quite steep. ezyVet is not easy to learn for the less tech savvy staff. However, once they learned it, it has been fairly easy to use. We have used the client portal at our spay/neuter clinic. Because of our unique clientele of shelters and rescues having many animals per client, we have experienced problems with using the portal for viewing records but it has worked well for scheduling appointments. We are setting up the client portal for internal use at the sanctuary for scheduling appointments and getting answers to medical questions. We have experienced some limitations in the functionality to set up questions and answers. Reason for choosing ezyVet ezyVet had most all of the features we wanted already. The others would have needed to add some functionality. A few references we contacted, either given to us by ezyVet or from others we network with, gave ezyVet very high praise. Review Source Response from IDEXX July 13, 2020 Thank you for the awesome review, Dina! We're glad to hear that you and the Best Friends Animal Society team are happy with ezyVet. I'm about to pass on your feedback to our Support and Implementation teams, who will get a real kick from it. We appreciate that the complexity of our software can require some learning time so we have a really exciting new development in the pipeline, which will tackle this learning process. Watch this space! Sincerely The ezyVet team JJ Joel J. Chief of Staff Veterinary Used the software for: 2+ years ### "Ezyvet and COVID changes" May 30, 2020 5.0 The best answer to the problems we are solving due to Ezyvet is that we can now be proactive due to the data it provides and in the process get our clinic to meet or exceed in a positive manner industry benchmarks. It allows us to identify and focus on them. Overall, Ezyvet seems to be an all encompassing program that has been very adaptable to our needs. Not only changing our dental programs, adding in desexing / vaccine clinics, but in being able to deal with the special needs of our location (we are in Guam, with internet/power issues, connectivity issues, poor wifi areas, 3 - 7 days for priority mail (no express mail services), and other issues of being far away from everything and everyone in a 2nd world situation. WE WANTED A SUPPORTED SYSTEM AND WE HAVE RECIEVED MORE SUPPORT, RAPID SUPPORT, AND FOLLOWUP THAN EVER EXPECTED. This in our eyes makes them #1 Pros Ezyvet has dramatically changed our veterinary practice. I can go to the performance reports and get the data I need for any time period desired. This has allowed us to be pro-active in changes. Data revealed that our Dentistry services were severely underused and dental products not being sold. Recognizing this in actual data (as opposed to our erroneous belief) has resulted in a new push to dramatically increase our dental services. This is an ongoing update and we can monitor its success. And it is already successful. Covid however caused us to make changes significant changes to the flow and care of our patients. There are status flags that we basically ignored before COVID. However, we found them to be our major communication "device" as we changed our procedures once COVID happened. All staff could now see where the patient was - in regards to treatment/discharge/collection/etc.. Nothing new needed to be learned, the system was already set up for us to use. The change to using it was rapid, the learning curve was quick and done. This showed us how flexible Ezyvet is and how it can change with our needs. We additionally added in Vaccine clinics and spay and neuter clinics, mostly to ease the overload we have due to everyone being home and observing their pets (and spending their Govt issued money). Ezyvet allowed us to make specific prices for those days only, and track the data so that we could improve at the next clinic. Ezyvet is adaptable to our nee Cons The tagging system is a bit complicated for me, but thank goodness for our hospital administrator and IT person. They fully understand it and use it well. Maybe I will get the hang of it - but since they are doing so well at it .................. However, my biggest complaint is that I write out an estimate for a client, send it to them (or whatever) and then rely on it for when the service is to be performed. However, I then have to write an entire new invoice when the procedure is performed. I do not understand why the estimate cannot be instantly converted into an active invoice - while maintaining the estimate in its original form. To me this is double work and frustratingly inefficient. Alternatives considered [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reason for choosing ezyVet They work with MAC products. Support and flexibility. Mostly support. Review Source Response from IDEXX June 1, 2020 Thank you so much for another fantastic review, Joel! We really appreciate you taking the time. I have shared your estimates feedback internally amongst the team. Hopefully we can find a nice easy solution to cut down your current double handling. Once again, thank you very much and all the best to the whole team in Guam. Best The ezyVet Team VR Verified Reviewer Hospital Director Veterinary Used the software for: Less than 6 months ### "A Waste of Money in More Ways Than One! NOT User Friendly! Support Is Not there!! " January 5, 2023 2.0 Nightmare!! Implentars struggle with their own software, which left us hanging on many occasions while they tried to figure something out. I tried to have an automatic report delivered and ended up with over 8000 emails of the same report <--- That is not an exaggeration. EzyVet support had to disable the report totally because they too, couldn't stop their own software from reporting it. Then they had no answer as to why, or what happened. Once the 3 days of "Off-Site" implementation were done, (implementation was done via Zoom) we really were left to our own accord. Inventory has been the most enormous mess. The "Help" tab is useless! It's a word salad game! EzyVet has a communication breakdown with our in-house lab equipment. Something that we knew would have a learning curve and may drop us back on production for 30 days, has truly exceeded those thoughts and has hurt our bottom line. Pros Not sure at this time what the pros are. Cons It's not user-friendly- Inventory is a bloody nightmare- too many steps that need to be taken for some uses, leaving many ways for errors to occur or charges to be missed. Alternatives considered [IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/) Reason for choosing ezyVet Because we were just simply gullible and believed all we were told about EzyVet. EzyVet was supposed to make our Fast Growing Hospital more efficient. My Dr. and Team were excited!! Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) We are growing rapidly and felt a software upgrade would enable us to perform at a higher level. EzyVet has disabled my team! Review Source Response from IDEXX February 16, 2023 Hi there! We're sorry to hear that you're having a bad experience with ezyVet. We're always looking to grow and learn to provide a valuable product for our customers. You're insights are important to us. If you're interested we can set up a meeting with the Support Team that can address all the issues you are facing. Or, feel free to email our Support Team, so they can get in touch with you at: feedback@ezyvet.com Best Regards, The ezyVet Team. CH Casey H. Vet Tech Veterinary Used the software for: 1-2 years ### "The only software to use in the Veterinary field" October 28, 2022 5.0 I really love ezyvet. I wouldn't be able to do my job without it! Pros Ezyvet has so much to offer. Easy scheduling and reminders. Client records and patient medical records are easy to use. Patient records are like electronic patient records. They have a master folder with various sub folders for appointments, medications, communication, and som much more. Cons Sometimes it will duplicate invoices so I will have to contact support or my system admin to fix it. Review Source Response from IDEXX November 21, 2022 Thanks for the lovely review, Casey! We are pleased to hear that you are loving ezyVet and that it is making your job easier. Thanks, the ezyVet Team SM Stephanie M. Practice Manager Veterinary Used the software for: 1-2 years ### "Switching from Impromed is the best thing we've ever done as a clinic!" July 25, 2022 5.0 The ways in which this software is customizable is endless. I truly believe there isn't anything you can't do with this software. Updates every 2 weeks, and support actually listens to your requests so you aren't waiting for years for something that may never come. Pros ezyVet is hands down the best change we've ever made as a clinic. We are able to be more efficient while being more in depth with our records. We never miss any diagnostics or finishing any charts. No charges are missed. Memos that stay out of the medical records, but reference back to them, are amazing for communication. Completely customizable to your every need. Having it be in the cloud instead of server based is so much better for our clinic. I would never go back to a server based product, even if you paid me. I seriously love this software so much that I offer to walk other clinics through it with screensharing so they can see how a "real" clinic uses it - and I do this on my own time, for free! ;) Cons You need to give yourself the proper time for onboarding and implementation. We had a very smooth onboarding experience, but it is because we had 2-4 people working on it an average of 20 hours per week for 12 weeks leading up to launch. You get what you put in to it! Alternatives considered [Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/)[Hippo Manager](https://www.capterra.com/p/134667/Hippo-Manager/) Reason for choosing ezyVet ezyVet blew me away with their demo. I didn't want to use eVet either because it was a Covetrus product and I had a terrible experience with Impromed, which was also purchased by Covetrus (in fact, Impromed started its drastic decline when it was purchased by Covetrus, before that it was decent software). eVet is now Pulse, but when I demo'ed it, it was still called eVet. I also looked at Hippo, but that software was nowhere near as robust as I needed for our large practice. Switched from [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) Impromed was constantly freezing and it was slow. They told us we needed a new server, and the cost of bringing another server in wasn't worth it since the software was getting worse and worse. Plus, we knew going to the cloud was where we wanted to be to support work at home workflows. Review Source Response from IDEXX July 31, 2022 Hey Stephanie, Thank you so much for your lovely review! We are so glad that ezyVet has been able to simplify your processes and make your clinic more efficient! Kind Regards, the EzyVet team WT Wendell T. Veterinary Technician Veterinary Used the software for: 2+ years ### "Ezyvet: An easy bet." September 3, 2021 5.0 We are able to solve problems with missed lab results especially from external reference labs. We can also better monitor our stock inventory levels. Accounting is also quite convenient with supplier purchase orders and invoicing. Pros As a User, I find that our workflow is much more streamlined with Ezyvet. No more missing out charges with the customizable billing triggers. The IDEXX integration ensures no missed lab results for both in-house and reference labs. I also like how Ezyvet is able to auto-attach other reference lab results via email. As an Administrator, I find the set-up quite customizable to our preferences. I like the way we monitor and keep our stocks and inventory. The integration with our exisiting business went quite smoothly and support is always excellent. Cons I think Ezyvet should be able to alert us if an item (medication) is out of stock when we charge them in the system. That way, we can choose/replace with a different item/brand before we finalize bill and print labels. Reduces back job. Switched from [RxWorks](https://www.capterra.com/p/10010759/RxWorks/) We like that a cloud-based system such as Ezyvet require no local network (server) maintenance. The subscription fee is quite sensible with the amount of features that we are able to enjoy. Review Source Response from IDEXX October 27, 2021 Thanks for your awesome review Wendall! We are very pleased to hear that your workflows have become much more streamlined using ezyVet. Thank you for sharing your pros and cons! Sincerely yours, The ezyVet team JV Jos V. Veterinarian Veterinary Used the software for: 2+ years ### "Queenstown Eye Vet Review of Ezyvet" November 16, 2022 5.0 Pros I set up a new business from scratch so did not need to integrate with a previous business.I am a babyboomer so not naturally great with software but managed with help from the Ezyvet team to set up a good system. I like the fact that it is easy to attach photos of cases, records from other practices, and very easy to send tidy patient clinical summaries to referring vets. The billing templates are a big help as well to accurately charge for procedures without forgetting things. As with anything, the more you input into the system, the more you get out of it - but ezyvet has a lot of practical advantages over any other system I have used in the past. They also listen to input from users and upgrade/ improve constantly. Cons I don't have many negative issues with ezyvet- mostly it comes down to not having familiarized myself with everything that is available which is always an issue when one is busy. Reason for choosing ezyVet I was advised by another referral practice that Ezyvet was very good and it was cloudbased - I travel with work a lot and this was useful. Review Source Response from IDEXX December 6, 2022 Thank you for this lovely review, Jos. We really appreciate it! It's great to see that you are enjoying using ezyVet and finding that it is making your job easier. All the best, The ezyVet Team CS Caorlyn S. Office Manager Veterinary Used the software for: 2+ years ### "ezyVet" March 6, 2023 5.0 Overall, ezyVet was a great decision for the practice. It makes sense both medically and financially for the practice. It has increased accuracy and efficiency on both the medical and financial side of things. We are very happy we decided to switch to ezyVet for our PIMS. Pros Overall, ezyVet is a well named software program. It is user friendly and has made our team much more efficient. Medical records are more throrough, we don't miss charges, and communication between departments is better. The templates make a world of difference. Using templates allows us to ensure our team is consistent with the information they are getting and giving. They have also expedited the process by creating habits. We have been able to increase our capacity to see animals both in appointments and surgeries as a results of increased efficiency. Cons As stated previously, the scheduling can be a little difficult as you can accidentally schedule the same slot as someone else and you can't easily schedule from the patient's page. Vet Radar was a difficult transition from paper treatment sheets. It regularly improves, but still leaves some things to be desired. Reason for choosing ezyVet ezyVet seemed to align the most with what we were looking for in a software system. We are a 6 doctor practice. We need a robust system that can handle multiple docotors and several staff members. Switched from [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) Impromed felt outdated and difficult to use. We wanted to go paper light and Impromed did not seem to be set up for that type of usage. We also wanted a cloud based software to allow remote access for our doctors and team. Review Source JR Jayme R. Project Manager Veterinary Used the software for: 2+ years ### "Great cloud-based veterinary practice management software" July 13, 2020 5.0 Very smooth implementation. We have monthly meetings with them and they even visit our hospital on occasion to make sure they’re addressing all of our pain points. All of their customer service are very friendly and helpful. Aside from the occasional extreme slowness, we’ve been very happy with ezyVet. Pros I like that it’s intuitive, 100% cloud-based, has several integrations that we use daily and is constantly updating the functionality and ease of use. The reminder system and now added telemedicine functionality really set it apart. I also like that we can text clients and if they text back it goes directly into the clinical record. Several recommendations that we have suggested, they have implemented. I can also get a human being on the phone 24/7/365, which is unheard of for most EMRs. A+++ Cons Occasional slowness and the number of communications that can be sent cap out at about 1 per every 15 seconds. For a company of almost 300 people who send thousands of reminders per day, it can cause a significant delay. The inability to trend blood values is also disappointing. Our previous software allowed us to do it, but ezyVet can’t at this time. The reporting functionalist also leaves a lot to be desired, but they are working on improving that as well. You can’t data mine very easily. If a particular word is mentioned in a clinical record, there isn’t an easy way to find all of the records with that word unless you take the time to tag each record. Reason for choosing ezyVet We liked the workflow, customer support and integrations offered by ezyVet the best. Switched from [Animal Intelligence](https://www.capterra.com/p/96542/Animal-Intelligence/) The support and updating of our previous software was lackluster at best. It almost seemed like we were an imposition when we asked for enhancements or had problems with it. I believe the human side of their software was getting all of their attention as it is likely more lucrative, so we get it. It was also not cloud based and we were responsible for providing the server and backing up all of our data. exyVet is way better. Review Source Response from IDEXX July 20, 2020 Thank your for your review Jayme. It's good to hear that you and the Veterinary Specialty Center team are getting value for the switch to ezyVet. Thank you too for the feedback around improvements we can make. I've shared it with the Product team and will get these features into the mix if they aren't already. Sincerely The ezyVet Team Talk to a Capterra advisor for free and get results within 15 minutes.