# ezyVet Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is ezyVet the right Veterinary solution for you? Explore 278 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/

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ezyVet

4.6 (278)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated July 23rd, 2026

# Reviews of ezyVet

Ease of use

4.3

Customer Service

4.5

## Pros and Cons in Reviews

LK

Lauren K

Practice ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years.

“It's user friendly and incredibly customizable from templates, estimates, clinical records to customizing your team's individual permissions, the options are nearly limitless.“

October 30, 2025

MV

Margaret V

Associate veterinarianVeterinary, 2 - 10 employeesUsed the software for: Less than 6 months.

“There is seemingly no way to create estimates for clients that can then be digitally transferred into a later invoice. Once estimates are created, we have to manually recreate them on the invoice which creates more work and opportunity for error.“

January 7, 2026

SL

Shyloh L

Customer Service RepresentativeVeterinary, 501 - 1,000 employeesUsed the software for: More than 2 years.

“It helps our customer support receptionist to easily assist clients and patients with scheduling and rescheduling new and excising clients!“

September 5, 2025

SS

Sue S

practice managerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years.

“The IT upgrades are rarely useful and honestly I often shake my head as to why they don't seem to listen to the vets on the ground.“

May 26, 2026

EP

Elizabeth P

Practice ManagerVeterinary, 11 - 50 employeesUsed the software for: 1-2 years.

“It is so easy to send records from ezyvet and also it itegrates with my online pharmacy and texting service which has saved me so much time.“

January 21, 2026

MV

Margaret V

Associate veterinarianVeterinary, 2 - 10 employeesUsed the software for: Less than 6 months.

“Without extensive individual customization to streamline use and options, it is very clunky and inefficient, not intuitive.“

January 7, 2026

GK

Greg K

OwnerVeterinary, 2 - 10 employeesUsed the software for: More than 2 years.

“Ezyvet is a fully comprehensive practice management system - running all aspects of the vet hospital from appointments to integrated ordering with wholesalers, two-way diagnostic integration, automated reminders, Xero integration AND it is continually updated and improved.“

February 13, 2025

AZ

Anthony Z

Oncology ClinicianVeterinary, 2 - 10 employeesUsed the software for: Less than 6 months.

“Confusing, complicated, multiple paths to get... nowhere - or everywhere.“

February 12, 2026

## Showing most helpful reviews

Showing 1-25 of 278 Reviews

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Length of Use

Frequency of Use

Alexis C.  
Practice Manager  
Veterinary  
Used the software for: 1-2 years

### "ezyVet allowed our clinic to grow!"

January 8, 2019

5.0

Overall our experience with ezyVet has been amazing. It was the best decision we made overall to expand our practice, profits, and ability to practice better medicine!

Pros

The thing I like the most about this software is the ability to edit most anything you need to fit your practice needs. For example when adding an appointment to the schedule, you can set up the appointment to start billing for that type of exam. Traditionally, when a Technician or Assistant loads an exam room and takes history, this software allows you to create "Clinical Templates" that you can name for example; Canine Annual, Limping, ADR, HBC, Vomiting, Diarrhea, etc. This allows the tech to select the correct template to ask the question that the doctor wants to know. This minimizes missed information when taking a history and also allows you to practice better medicine by making suggestions to the pet owner. Our canine annual exam is set up to ask all the questions you typically would ask but adds in things like "Would you like to vaccinate for Lyme today" and "Did you know that 1 in 9 Adults have some abnormality in their annual screening labwork results?" Adding these questions increased our compliance tremendously! We used to only sale about one tray (25) of lyme vaccines a year before ezyVet. Now we are rolling through that in a month easily!!! This is the same for FELV, Lepto and annual screening panels.

Cons

The only thing that really isn't so easy to use for us is the reminder card system. It took us a while to understand how to set them up to generate correctly. The true downside is I have to print them out and mail the post cards myself daily. No one has integrated yet to do your postcards for reminders. This isn't a big deal in the grand scheme of things. As a side note the software does allow you to easily email reminders but our client base really likes the post card method. Also, occasionally ezyVet has to merge servers and the software will be unusable for about 10 minuets while this occurs.

Review Source

Response from IDEXX

January 13, 2019

Thanks for the great review, Alexis, glad to hear the Clinical Templates are helping improve efficiency in your hospital! Regarding the reminder cards, this is something that many ezyVet users like yourself have requested, and we have already started working on an integration for postcards.

RM

Ron M.  
Office Manager  
Veterinary  
Used the software for: 1-2 years

### "ezyVet Excellence "

February 13, 2025

5.0

Outstanding and I mean really outstanding. Customer service? Perfect. Have a question just call and some really nice people anwer all your questions. This program has so many fetures it is impossible to sum it all up in one paragraph.

Pros

Trying to pin down a simple answer to what I like most is hard to do. The program has so many perfect fetures. Scedulining is great but so is tracking product usage. Individual record are layed out clear and understandable. Impossible for me to pick one, but intergations could have the lead. Payjuction, Idexx referance Lab, Blue Rabbit all provide excellent intergration and service.

Cons

Printing documents at the end of an appointment. One page for the payment, one for rabies certificate, one for vaccine records and finally the summery. This could definitly be simplified.

Alternatives considered

[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)

Reason for choosing ezyVet

It was the best fit for a mixed practice and mobile services.

Switched from

[Pack Leader DVM](https://www.capterra.com/p/140789/Pack-Leader-DVM/)

Simular to swithing from DOS to Windows.

Review Source

AZ

Anthony Z.  
Oncology Clinician  
Veterinary  
Used the software for: Less than 6 months

### "HORRENDOUS experience with a badly designed system. AVOID!"

February 12, 2026

1.0

Easily the worst system ever. A commodore 64 could run a better program. I have hated every minute of it, and in discussing it with others in 3 different countries, in both specialist and general practice, their experiences are the same. Avimark from Covetrus or even a basic system like IDEXX Animana are an order of mangitude better.

Pros

Absolutely nothing. Having run 4 practices, worked in corporate and independent practices, as well as academia, I have vast experience of several systems. EZYVET has NO REDEEMING FEATURES. I cannot believe anyone would ever, ever buy this product!

Cons

Confusing, complicated, multiple paths to get... nowhere - or everywhere. Confusing terminology. Horrid, horrid, horris and massively inefficient. Learning the system is a nightmare; expediting work - forget it. Too many steps, parallel processes that don't overlap; tiny buttons you need to click her and there, but sometimes - not the buttons, the text, different colours.....

Review Source

tS

tracy S.  
Veterinarian  
Veterinary  
Used the software for: 1-2 years

### "my review of ezyvet"

July 6, 2025

4.0

slow to learn, but easier as you go. I didn't like the ezyvet go, it was a lot more work in the field than just taking notes.

Pros

it has a lot of room for medical notes and communications. I like that I can send call backs and memos to my whole staff too.

Cons

so many tabs and having to be in certain areas to do certain tasks. I don't know if you can access certain things in each of the tab colors.

Alternatives considered

[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)

Reason for choosing ezyVet

more integrations and is easier to switch over online

Review Source

KG

Kelli G.  
Practice Manager  
Veterinary  
Used the software for: 2+ years

### "ezyVet is the BEST!"

February 13, 2025

5.0

Excellent service, support, ease of use. Our staff rarely complains about our PIMS now that we've switched.

Pros

I love that ezyVet is cloud-based and I absolutely love all the integrations that ezyVet has, such as all Idexx labs, radiology, and ultrasound. We are a 24-hour emergency clinic and there is absolutely no down time with ezyVet, which is a must! ezyVet also works very well with VetRadar, which we use for both our hospitalized and surgery patients. Helps a ton with capturing all charges. We have loved ezyVet since we switch a few years ago. Support is great too! Highly recommend!

Cons

Still would like to have a little more customization with statements and receipts, and some reporting, but most everything we need it to do, ezyVet can make it happen.

Alternatives considered

[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)

Reason for choosing ezyVet

Cornerstone was not truly cloud-based at the time.

Switched from

[IntraVet](https://www.capterra.com/p/92882/IntraVet/)

Needed a cloud-based software with no down-time.

Review Source

GR

Ginger R.  
Veterinarian  
Veterinary  
Used the software for: 2+ years

### "Ezyvet has grown with our practice."

February 13, 2025

5.0

We have been with ezyvet for approximately 8-10 years and it has continued to improve and grown with our practice. I am still learning new features & it has evolved a lot since the beginning. Inventory tracking has improved tremendously with the ability to track inventory in the hospital and all truck locations.

Pros

Cloud Based- so we can access records from all of our devices. It has grown with our practice, and they continue to make improvements.

Cons

Would like to be able to apply a vaccine or product to an entire barn of horses at one time.

Alternatives considered

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing ezyVet

We used Advantage Equine before and loved it but hated synching and we out grew its capabilities. The ability for it to continue to grow with us made us try ezyvet. Switching PIMS is a huge undertaking for a practice and we hope to never have to do it again. We worked directly with Hadleigh- the company president at the time. Implementation was difficult back then, but that was many years ago.

Review Source

GK

Greg K.  
Owner  
Veterinary  
Used the software for: 2+ years

### "Ezyvet - a little complicated but very useful"

February 13, 2025

5.0

Overall Ezyvet is an excellent PMS that allows us to look after our patients and clients in a fully integrated manner. It makes out life much easier. It takes a bit of work to set it up - but when set up Ezyvet is very useful. The support staff are very good at helping when needed.

Pros

Ezyvet is a fully comprehensive practice management system - running all aspects of the vet hospital from appointments to integrated ordering with wholesalers, two-way diagnostic integration, automated reminders, Xero integration AND it is continually updated and improved.

Cons

Ezyvet is a little complicated to get started. Once you get your head around it, is it a really useful PMS.

Alternatives considered

[RxWorks](https://www.capterra.com/p/10010759/RxWorks/)

Reason for choosing ezyVet

Ezyvet had more features and appeared a more useful general product

Switched from

[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)

Cornerstone in Australia did not have the features needed - i.e. email/text message/automatic reminders

Review Source

LJ

Laura J.  
Practice owner, DVM  
Veterinary  
Used the software for: 2+ years

### "Ezyvet from the get go was a great decision for me!"

November 3, 2025

4.0

I enrolled in EzyVet in 2019 when I started my practice from scratch. There has been a growing number of integrations and improvements along the way which have added to EzyVet's functionality. My team is comfortable with Ezyvet. I have no regrets about starting out with Ezyvet whatsoever.

Pros

I love both the flexibility compared to older clunkier PIMS like Cornerstone and Avimark and the security of having a cloud-based practice management software program.

Cons

There currently neither AI features nor voice technology included with Ezyvet. While these are currently already available within a few of the competing PIMs products on the market now, I have heard that these features are in the works for Ezyvet too, and am looking forward to their addition!

Review Source

MV

Margaret V.  
Associate veterinarian  
Veterinary  
Used the software for: Less than 6 months

### "Way too many steps and options to be efficient without customization/learning curve"

January 7, 2026

1.0

Frustrating. There is seemingly no way to create estimates for clients that can then be digitally transferred into a later invoice. Once estimates are created, we have to manually recreate them on the invoice which creates more work and opportunity for error. My hospital also has an excessive list of bloodwork options, most of which are rarely used, making it EXTREMELY cumbersome to find the right labwork for a patient at a reasonable price. There are also way too many steps to get something done. Part of this is because my hospital never provided any sort of training or standardized sop for use -there may be more efficient ways to use- but if you are a relief person or new user trying to navigate it without any instruction or I guess if it hasn't been customized for the practice flow, it is a nightmare.

Pros

It has a lot of fuctionality options which likely could be useful if setup correctly. There seem to be many ways for creating customizable templates. .

Cons

Without extensive individual customization to streamline use and options, it is very clunky and inefficient, not intuitive. I get lost between the various tabs. It is hard to scroll through a patient's record if you are not on the right tabs.This creates a distraction that interferes with client interaction.

Switched from

[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)

Changed jobs.........not by choice......

Review Source

BV

Bryan V.  
Vet Tech  
Veterinary  
Used the software for: 1-2 years

### "good stuff"

March 13, 2026

5.0

satisfied. i don't mind it at all, the program is easy to use and better than most out there today. thanks

Pros

easy to use, i like that it's easy and not overly complicated to use. i have no troubles with using it everyday

Cons

new calendar experience is not needed, the colors are too wild and are very distracting, please remove this feature.

Review Source

SM

Steve M.  
President and Lead Veterinarian  
Veterinary  
Used the software for: 6-12 months

### "Good but lots of room for improvement"

February 13, 2025

4.0

My overall experience is good, but there is a lot of room for improvement.

Pros

EzyVet is the best in the business. Customer service is always responsive, and the software is extremely customizable.

Cons

There are some aspects of the software that make it quirky and restrictive. For example, attaching images and handouts to a record so that it can be included in a summary is a cumbersome process. That's just one of many quirks and restrictions.

Switched from

[Rhapsody](https://www.capterra.com/p/203148/Rhapsody/)

Rhapsody was purchased by Chewy and was pushing us to use Chewy products through their updates.

Review Source

KO

Kendra O.  
LVT  
Veterinary  
Used the software for: 1-2 years

### "Making the switch was easy!"

September 16, 2024

4.0

Pros

I like that it designed for veterinary use, they really thought about how the veterinary clinic would use each feature. I also like how each setting can be personalized to how the individual user prefers it.

Cons

With the payment feature, if you make a mistake, it is a lot of steps to disable the payment, remove it, and do it over again. It can be time consuming and frustrating.

Switched from

[Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)

Management made the switch, it was not my choice

Review Source

LA

Lauren A.  
Dr  
Veterinary  
Used the software for: 2+ years

### "Ezyvet works for mixed practice"

September 9, 2023

5.0

I have had great experience with Ezyvet. When it is working it is excellent, when we find a glitch it works well.

Pros

The colourful dashboard and ability to build the consulting schedule from the back end makes mixed practice easier. I can programme my vet time more efficiently because of the structures ezyvet delivers.

Cons

I least like the inability to access some statistics easily, it can get quite complex trying to get the data i need out for practice management

Alternatives considered

[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)

Switched from

[RxWorks](https://www.capterra.com/p/10010759/RxWorks/)

wanted a cloud bases system which was easy to use. Ezyvet fit the bill

Review Source

JV

Joshua V.  
Hospital Manager  
Veterinary  
Used the software for: 6-12 months

### "Ezyvet is the leader of the pack"

January 8, 2024

5.0

Pros

Cloud based software is the newest tool that makes each work station its own vet practice, can see your whole hospital in a few clicks

Cons

We are 24 hours and at times have had issues connecting with support to resolve issues but I believe they are still growing this team and it has been avalible 95% of the time when needed.

Reason for choosing ezyVet

cloud base data and remote access are pivotal components to this day and age

Switched from

[Instinct Science](https://www.capterra.com/p/234498/Instinct-EMR/)

The fuctionality of the software was not up to the ezyvet status

Review Source

TT

Tracy T.  
Hospital Administrator  
Veterinary  
Used the software for: 2+ years

### "Great Investment "

September 14, 2023

5.0

As we continue to grow moving forward, ezyVet seems to be able to grow with us and meet our needs. There is not perfect system out there but for us, it was a clear choice ezyVet could help meet our needs then and now. EzyVet seems to continually be improving and produces changes based on client suggestions and needs.

Pros

We love the memo system as we can communicate with all of our staff or beak it down in groups. The system is pretty much customizable to most of our needs and our growth pattern. Integrated inventory system is very helpful as well. Once you are fully integrated and you understand the system, you should be able to see how it will benefit your practices needs. It takes a team to get this implemented and up and running but once you are there it's good.

Cons

Integration was lengthy to prepare for but it gets your organized. The time delay is something that bothers us. When we read memo's, it take a long time to load it and then move on to the next one. We have great wifi throughout our clinic but seems to affect all computers this way.Memos that we send and deleted memos - we wish you could either put them in specific folders to search for them or at least group them all together by senders name.

Alternatives considered

[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)

Reason for choosing ezyVet

It offered the most in options, and customizable areas that would fit our needs in our clinic

Switched from

[IntraVet](https://www.capterra.com/p/92882/IntraVet/)

Intravet could not handle the growth we were doing and was the most customizable to our needs.

Review Source

LJ

Laura J.  
Practice Owner  
Veterinary  
Used the software for: 1-2 years

### "Perfect Choice For Start-Up Small Animal Practice"

July 22, 2020

4.0

We had a lot of kinks to work out in our start-up vet practice, as you might imagine, and although I had some minimal prior experience with Ezyvet and has been working for weeks to set up our practice on it... there were too many problems to count initially and that made me glad we did NOT go with PayJunction Their integrated merchant processor, or we would Have had a lot of invoices we could not have easily gotten paid for at time client and patient were ready to leave! That said.... now. A year later it would be fine. I do love the program now that I am feeling more confident using it, we literally discover new things we can do on it or ways of doing things differently every week. If I had to choose a practice management software again, I would still choose EzyVet.

Pros

\- Amount of personalization that could be done - Removal of redundancy for invoicing - no missed charges as items in record go to invoice directly - Cloud based - safe from ransomware - integrations available for test requests and results - online client booking - texting and emailing client from in program - Great tech support at all hours - thorough training during program set up

Cons

\- Newness means a lot of other programs don’t integrate with it, yeT (and May net ever) Lots of difficulty getting systems integrated Initially, but once they were, they worked well - Costs per text through program Adds up fast - Training videos went too fast for staff to easily follow during training of new employees - Fact that programs like Smart Flow work with EzyVet, but are not part of it so have separate monthly fees. We are a small practice and can see value in Smart Glow, but due to small practice so ze, it is not worth the additional expense. -

Alternatives considered

[Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)

Reason for choosing ezyVet

Once I saw the available personalization and cloud based status I easily made my decision early then questioned every vendor and equipment and software company I was doing business if it worked with Ezyvet and made my decisions to work with them or not based on if they played nice with Ezyvet.

Review Source

Response from IDEXX

July 30, 2020

Thanks for your great review, Laura. It's great to hear about your experience with ezyVet, bringing in a new practice and growing as you go. We recognize the importance of integrations bringing technology together and simplifying vets' lives. As such, expect to see more and more new integrations coming on board, along with our fortnightly new feature updates. Thanks again for your feedback it's the voices of customers that most help us guide our product development. Sincerely The ezyVet Team

SK

Sam K.  
Office Manager  
Veterinary  
Used the software for: 1-2 years

### "Worth the switch! HVMS to Ezyvet"

December 21, 2021

5.0

The best part about this company is the innovation and their superb customer service. 24/7 friendly support that can quickly answer any needs and get your questions answered without having to sit on hold for forever.

Pros

The calendar, scheduling, internal memos, Dashboard features, clinical layout make each staff members workflow efficient and easy to trace so other staff members can follow up and assure all tasks and patient care is completed

Cons

The records and financial data are sometimes difficult to get. Not as streamlined as I would like

Alternatives considered

[Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)[HVMS](https://www.capterra.com/p/96541/HVMS/)[easyVET](https://www.capterra.com/p/134498/easyVET/)

Reason for choosing ezyVet

Price, ease of use, customer service, promptness and responsiveness, ability to accommodate both our equine & small animal clinic and their unique needs

Switched from

[HVMS](https://www.capterra.com/p/96541/HVMS/)

HVMS Couldn't accommodate the needs we had for our small animal clinic in their PIMS.

Review Source

Response from IDEXX

January 9, 2022

Thanks for leaving this lovely review Sam! We are very pleased to hear that you are enjoying your experience with ezyVet and that it was worth the switch. Glad to see you and the team are experiencing an increase in your workflow efficiencies. Thanks again! Sincerely yours, The ezyVet team

JE

James E.  
Owner  
Veterinary  
Used the software for: 2+ years

### "Powerful veterinary software that can take you to the next level "

April 22, 2022

5.0

EzyVet allows us to communicate better with out clients, have the information we need at our fingertips weather on the road or in the clinic and keep seamless data with our accounting software.

Pros

Ezyvet is one of the most powerful PMS I have used and it's constantly evolving to meet the needs of its users. Combined with its ease of navigation powerful reporting and portability (all you need is a internet connection) it would be hard to consider any of the other market options.

Cons

The only downfall with ezyVet can be the shear size of it. Having made the switch to ezyVet 4 or so years ago and having overseen the implantation and maintenance I tend to forget just how much it can do (and dose) and for new users it can be a little overwhelming. That said very consistent formatting means that when learning a new section of the system everything feels familiar and our new users are normally up and running after a couple of shifts.

Alternatives considered

[RxWorks](https://www.capterra.com/p/10010759/RxWorks/)

Reason for choosing ezyVet

Functionality and price

Switched from

[VetlinkPRO](https://www.capterra.com/p/150969/VETLINKSQL/)

The original SW was no longer meeting our needs both in terms of functionality and access.

Review Source

Response from IDEXX

May 13, 2022

Hi James, Thank you for taking the time to leave this lovely review. We appreciate the feedback and great to see you are having a positive time with ezyVet. All the best, The ezyVet team

DC

Dominick C.  
CSR  
Veterinary  
Used the software for: 6-12 months

### "Nice software for a vet office"

June 18, 2025

5.0

My overall experience with ezyVet is good. The software is a lot to take in at first but gets better as you go along and learn.

Pros

I do like the vast amount of accessible innovations provided and the smoothness of the system. The software moves at the speed we need it too.

Cons

I don't like the amount of different tabs and places where information can be stored. Examples are notes, communications, memos, and other. There are times where we have to search for things and communications that are important.

Review Source

MB

Melissa B.  
Hospital Director  
Veterinary  
Used the software for: 1-2 years

### "Take our suggestions and make them a reality"

June 18, 2025

4.0

It's been easy to learn but there could be better online training. I appreciate the frequent updates and software upgrades. Thanks

Pros

I like the functionality and modern feel. I appreciate the frequent updates and software upgrades. Thanks

Cons

Feedback with suggested additions is not addressed in a timely manner. I appreciate the frequent updates and software upgrades. Thanks

Review Source

NB

Nicole B.  
Veterinary Technician  
Veterinary  
Used the software for: 6-12 months

### "Easiest Veterinary Software "

March 21, 2025

5.0

My favorite of all veterinary hospital softwares.

Pros

Very simple to use, user-friendly. Simple to teach new staff how to use our system. I used Ezyvet at a prior hospital, and was so happy to hear we use this system at our new location. I love the modern, up-to-date software. We love putting patient pictures on our charts too, always a day-maker.

Cons

I work at two veterinary hospitals owned by the same company- I switch back and forth between locations. Just a minor inconvenience to have to switch label/documents printers as well as ensuring I have the correct stock selected.

Review Source

SJ

Sanjay J.  
vet  
Veterinary  
Used the software for: 6-12 months

### "Not a user friendly programme for vets "

January 31, 2025

2.0

Not good at all, even after 7 months all vets still struggling to has grasp of the system.

Pros

Created by a reputed company , based in USA. good for Americamn Companies not for UK.

Cons

not a user friendly Programme, quite complicated to use,

Review Source

aS

anna S.  
nurse  
Veterinary  
Used the software for: 2+ years

### "ezvet review "

October 31, 2024

4.0

I have used it for 7 years and have enjoyed working with it

Pros

ease of use, navigation is simple, ability to transfer estimates is easy

Cons

too many ways to do to many of the same things

Review Source

MM

Melissa M.  
Practice Manager  
Veterinary  
Used the software for: 2+ years

### "Veterinary Software for all generations"

July 16, 2021

5.0

Overall our experience with Ezyvet has been great. We are very happy with our decision.

Pros

I personally like how user-friendly and customizable it is. We are a small specialty practice that has been able to make the most out of the software to work well for us. It has been extremely easy to learn and train new staff to use. We have a variety of age groups and tech-savvy individuals in our practice and everyone has been able to pick it up quickly.

Cons

The most difficult part are the updates that happen overnight, and are not prepared for a different workflow. This happens rarely that a workflow is affected, but it always hits on those days where something is not going right. I always look ahead at updates to come, so we are often prepared for what may be different. It would just be nice to have a heads up on the date that the update will be happening. Our integration was intense. We started out with a difficult situation being a small business within another facility that previous shared a software system, so we needed to pull things out from that software and transfer over. However while it was difficult support was with us every step of the way, and helped have everything ready to go live.

Reason for choosing ezyVet

Its features, and ease of use.

Review Source

Response from IDEXX

July 20, 2021

Thanks for the great review, Melissa! It's great to hear, that you love how user-friendly and customizable ezyVet is! We understand that the onboarding process can be a challenging period, so we're glad that support and your implementor could help guide you through this process. We appreciate your feedback about updates and are always looking at ways we can improve how we communicate what changes are coming. Thanks again for your feedback and for sharing your pros and cons. Sincerely The ezyVet team

CB

Chivae B.  
CSR  
Veterinary  
Used the software for: 1-2 years

### "Why can't human care have a comparable program?! "

January 17, 2023

5.0

being able to add patient/client demographics quickly. Update medical HX fast enough that within seconds its back to the ER doctors, spell check for medical terminology, getting messages to exactly who I need them to get to and knowing they got the message. WAY.TO.GO.EZYVET!

Pros

As someone who recently transitioned from 17 years in human care to veterinary care, the only thing I have ever known is hiccups and confusion. Every program we used ( even with the leading health care company in my state) took what seemed like hundreds of times reading manuals to even get through daily tasks, Would time out, or simply not work. That was the norm until coming to MedVet. One of the things that held me back is the thought of learning yet again, another program to give me the upmost of anxiety. The fact that this program is so easy to use, we can spend more time with pets and caring for clients which is why we got into the field in the first place!

Cons

I can't think of anything that truly bothers me.

Review Source

Response from IDEXX

February 16, 2023

Hi Chivae! Thank you for taking out the time in providing this heart-felt review! It's unfortunate to hear how your past experiences have been difficult. We're glad that ezyVet is providing you with a much better experience and allowing your clinic to put more time on what matters! We wish you all the best, The ezyVet Team.

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