# GPS Insight Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GPS Insight the right HVAC solution for you? Explore 242 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/99848/GPS-Insight-Fleet-Tracking-Solution/reviews --- GPS Insight 4.5 (242) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of GPS Insight Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews SW Stuart W Fleet MangerEnvironmental Services, 51 - 200 employeesUsed the software for: 1-2 years. “I would have to say the best thing is that their reporting is easy to read. And there are many ways to see the reports“ March 19, 2026 SW Suzie W HRHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “The system could be a bit difficult to navigate at times, especially when trying to locate certain reports or features.“ March 9, 2026 JB Jen B Fleet Manager and General ManagerConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “I like many features like the mileage tracking, the diagnostics area“ December 5, 2024 DG Doug G Supervising ManagerUtilities, 501 - 1,000 employeesUsed the software for: More than 2 years. “The answer from the service desk is to always push the latest firmware. Why do we continue to have this issue and why can't we proactively have updated firmware pushed to the device.“ January 15, 2025 MT Melene T Administrative AssistantCivil Engineering, 201 - 500 employeesUsed the software for: 6-12 months. “We were able to set up an onboarding training to introduce the product to our managers, directors and inspectors with no issues.“ December 9, 2024 jb jaime b DOT Fleet ManagerOil & Energy, 201 - 500 employeesUsed the software for: More than 2 years. “The drivers do not have a web portal that they can use for on duty not driving hours or to make sure that the system has logged them out correctly. “ November 13, 2023 JK Josiah K Owner CEOConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “My carrier Acuity works with 2 other providers and I would get a 15% discount on insurance! “ November 26, 2024 LM Lori M Accounting ClerkConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “There seems to be a lot of accounting issues such as billing.“ December 2, 2024 ## Showing most helpful reviews Showing 1-25 of 242 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nick T. Initial and secure specialist Construction Used the software for: Less than 6 months ### "For every insight, there's GPS Insight " February 19, 2023 5.0 GPS Insight overall has been a helpful experience, opening up different options for the company to move forward. Pros Integrating GPS Insight into the company has positively impacted us, allowing us to have a better control of time management, fuel, and to be part of economic growth. Cons At time GPS Insight is in accurate with location, and times spent at customer location Review Source JK Josiah K. Owner CEO Construction Used the software for: 2+ years ### "Worth the investment!" November 26, 2024 5.0 Pretty good. I wish you worked with my insurance carrier for a discount. My carrier Acuity works with 2 other providers and I would get a 15% discount on insurance! thats a lot given my auto insurance is about $40k/yr. Pros Cameras and alerts for sleepy drivers, distracted driving and driving too close! Cons Installation and battery issues on vehicles. We constantly have trucks with dead batteries if its a long weekend. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Reason for choosing GPS Insight I think a friend recommended GPS insights and that was the primary reason. Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) I don't remember, its been a lot of years! Review Source Response from GPS Insight December 5, 2024 Amazing review, Josiah! Thank you so much for the insight, we're glad you've seen some great benefits since switching from Verizon Connect! WV Will V. Owner Sporting Goods Used the software for: 2+ years ### "GPS Insights needs to go out of business" November 17, 2024 1.0 Consistently overcharges our business with zero solutions. Good luck reaching someone in their accounting department. Pros Canceling my service. The billing issues occur so frequently it’s impossible to believe they aren’t doing it on purpose. Cons Incorrectly billed, refunds not processed, lack of customer service. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Reason for choosing GPS Insight More coverage and vehicle operation dsta Review Source Response from GPS Insight November 28, 2024 Hello Will, Please reach out to me at mark.anderson@gpsinsight.com so that I can get you a resolution to your problem. I apologize that you have been having issues with our product. Thank you for taking the time to leave a review. CR Charleen R. Manager Utilities Used the software for: Less than 6 months ### "I recommend GPS Insight " January 27, 2026 5.0 One phone call to order. set up a monthly payment plan fit to my business needs. Quick to mail the product to me. Pros The Customer Support is great. You get to talk to a human that speaks clear English. The web page that you log into for data is very user friendly. Cons It was pretty hard to get someone to install my device. My board wanted the device hard wired so that my employees could not unplug the device. My 2025 Truck did not have the correct cables to install from the GM Manufacturer, but we were able to order them and get my device up and running. Review Source Response from GPS Insight February 9, 2026 Thanks so much for sharing your story, Charleen! We're happy to hear you're satisfied with our products, services, and support! JB Jen B. Fleet Manager and General Manager Construction Used the software for: 1-2 years ### "Helps keep our eye on our assets!" December 5, 2024 4.0 Great. We have several people using this tool and we are able to divide it into small groups so only certain people have visibility to certain things! Works great! Pros I do love the GPS insight website. I like many features like the mileage tracking, the diagnostics area Cons the reporting is not as easy as the previous program we were using, Rhino Switched from [Rhino Fleet Tracking](https://www.capterra.com/p/155721/Rhino-Fleet-Tracking/) because this was the product you were developing and Rhino was being eliminated Review Source Response from GPS Insight December 12, 2024 Thanks so much for the positive review, Jen! We're thrilled to hear that things have been going well since the transition! MS Mark S. Manager Construction Used the software for: 1-2 years ### "Good Value" January 14, 2025 5.0 It has been a good investment. I would like to see more vehicle operating information included in base price. Some companies offer what I talking about. Pros ease of use. Apps for phone and laptop. Features to locate assets. Many alerts are available or customize your own. Product support is very good and little or no wait. People in support are knowledgeable and easy to work with. The screen software is clear and customizable. Cons Reception is a problem in certain areas. Installing in older class 7 & 8 trucks can be demanding. Our new class 7&8 are easier. Alternatives considered [Geotab](https://www.capterra.com/p/18289/MyGeotab/) Reason for choosing GPS Insight Geotab not available at the time. Price was subsidized by auto insurance. Review Source Response from GPS Insight January 15, 2025 Thanks for leaving a review, Mark! We're glad that you've seen some solid ROI with GPS Insight! DG Doug G. Supervising Manager Utilities Used the software for: 2+ years ### "Telecom Supervising Manager" January 15, 2025 4.0 Overall it's been good, but I think there are small bugs here and there that always makes me question the accuracy and it requires more handholding than I would like. Pros I like the Manager mobile application. This is much improved from the first version. Setting up vehicles and managing them is straight forward and easy to understand. Managing vehicle maintenance is easy as well. We have regular meetings with \[sensitive content hidden\] that is really beneficial for us to provide feedback and to ask questions. He has been great to work with over the years. When I call support they are always helpful. There was a period of time with the 3G changeouts where the support desk seemed overwhelmed and not available when we needed them for installation issues, but those issues seem to be over. Cons Billing. We seem to go in cycles where that can't get either the rate correct or the number of vehicles or both. Resolution of the matter can take months and months to resolve. I would like to see a list of the modems or the unit numbers included in the invoices and not just a total number. It makes it difficult to figure out the issue. When GPS insight finds a bug I would like to see communication to the customer on what it is, what is being done to address it and when it will be fixed. Also, when changes are made that impact the customer, we should receive communication about that. Waiting for us to find out is not the best method. An example of this would be the non-reporting performance report selections seemed to change from OR functions to AND functions in the selection. Another is sometime the vehicle maintenance doesn't work correctly when a oil change is completed and the help desk had to fix it by changing the date on when it was performed by one day. I also seem times when the vehicle is only reporting periodically while driving, I see many miles of gaps in the data. The answer from the service desk is to always push the latest firmware. Why do we continue to have this issue and why can't we proactively have updated firmware pushed to the device. It makes me question the data for all devices and not just the one I happen to dig into and notice the issue. Usually I notice it when I'm doing a history on the vehicle driving. Review Source Response from GPS Insight January 21, 2025 Thanks for the honest review, Doug! We're constantly working at making things more efficient and easier for us customers to do business with theirs. We hope to address and fix your issue in 2025! Thanks again for the detailed response! MH Makaiya H. Construction Admin, Fleet Manager Construction Used the software for: 6-12 months ### "Great Customer Service, Great Products, Decent Website." January 23, 2025 4.0 I have had a really great time using this app and the team has been amazing! Pros The ability to see what my technicians are doing, and the alerts to help me teach them what is expected of them. the weekly reports have helped our scores quite a bit, as we are able to show our techs. it became a competition! Cons The inability to view a spreadsheet/ page of every technician and their weekly scores. i get a lot of questions about them, but have to go to the tech's page to view. i can only see top and bottom three - no in-between - without going to every tech independently. Review Source Response from GPS Insight January 27, 2025 Thanks so much for your review, Makaiya! We're happy your team is having a good time with our Driver Scorecards! KB Keith B. Manager of IT and Metering Utilities Used the software for: 2+ years ### "Satisfied Customer - reliable products" December 2, 2024 5.0 We have been a GPS Insight customer for 5 years with no complaints. Any support issues we've had were promptly replied to and resolved, most of which were updating to new vehicles, etc. Pros It fully integrates with our GIS system via the MultiSpeak Interface and have very little downtime. Cons We do not have any dislikes at this time. Switched from [FleetLocate](https://www.capterra.com/p/168118/FleetLocate/) Availability of the Multispeak Interface. Review Source Response from GPS Insight December 9, 2024 Great review, Keith! We're glad to hear that your company has been enjoying GPS Insight! KL Kade L. General Manager Construction Used the software for: 1-2 years ### "Gives you what you ask for" May 18, 2025 4.0 Pros Provided everything we wanted and needed. Tracks milage and location with reliability Cons I wish that there was a better API integration than what's existing. The integration with ServiceTitan was not ideal. Review Source Response from GPS Insight May 30, 2025 Thanks so much for the review, Kade! We're always working on improving our integrations but we do have our FSM platform, ServiceBridge, which integrates flawlessly with GPS Insight! Let us know if you'd like to check it out! NK Nick K. Mechanic Utilities Used the software for: 1-2 years ### "fleet services" January 20, 2025 4.0 customer service is great and very easy to deal with Pros Being a fleet mechanic, the service reminders help keep track with all services. Cons when service page changed the old truck info didn't move over Review Source Response from GPS Insight January 21, 2025 Wonderful to hear, Nick! Thanks for leaving a review! WS William S. DIESEL TECHNICIAN Building Materials Used the software for: 2+ years ### "WARRANTY CALL" December 9, 2024 5.0 THE OVERALL EXPERIENCE WAS QUICK AND EASY Pros THE WARRANTY SERVICES WERE QUICK AND HELPED INSTALLING THE PRODUCT. Cons WE HAVE NO COMPLAINTS. setup and INSTALLION WAS EASY. Review Source Response from GPS Insight December 16, 2024 Beautiful! Thanks for taking the time to leave a review, William! KG Kimberly G. Safety Coordinator Construction Used the software for: 1-2 years ### "Wonderful Videos" January 27, 2025 5.0 Insight has been great giving us feedback on the drivers and allowing us the ability to have growth training. It has helped us save our drivers too! Being able to send insurance videos is wonderful! Pros GPS Insight has a lot of great features but being able to see all around the truck and the driver has been a saving grace more than once already. Cons Finding events can be tricky at times. If there is not an alert but a driver says something happened between certain times, it gets tricky finding an event. Review Source Response from GPS Insight January 28, 2025 Thank you so much for the amazing review, Kimberly! Happy to hear your drivers have been enjoying the training and reward features! sT scott T. technition Mining & Metals Used the software for: 6-12 months ### " GPS Insight Review" December 4, 2024 5.0 good experience with troubleshooting and installing units. Pros plug and play usually with no issues and hotline usually answers in a timely manner Cons i don't always see inputs for pto and connected in real time Review Source Response from GPS Insight December 10, 2024 Thanks so much for taking the time to leave a review, Scott! GH Gregory H. President Construction Used the software for: Less than 6 months ### "Track Company Vehicle" December 2, 2024 5.0 works as expected so far, the vehicle was parked shortly after installing Pros ease of use, Cons Cannot suspend service while vehicle is not in use for extended period Review Source Response from GPS Insight December 9, 2024 Thanks so much, Gregory! We appreciate you sharing your story. VR Verified Reviewer Employee Engagement Manager Building Materials Used the software for: 2+ years ### "Never had a doubt if we selected the right product." November 29, 2017 5.0 Helping us manage our fleet and also helps us better route our routes to make sure the drivers are taking the best routes possible. Pros Easy to use and always looking at ways to improve their product. Like many of the customizable features you can set up to make it the way that you would like. Cons Updating of GPS software to keep up with new roads. Sometimes customer service can lag on getting back to you but this does not happen that often. Review Source Response from GPS Insight November 29, 2017 Thank you for your review! We greatly appreciate your business and your feedback. Our Support team is always available to help with technical issues if you need it. Always Here to Help, GPS Insight MN Michelle N. Secretary/ Treasurer Construction Used the software for: 2+ years ### "Worst GPS System Ever" February 26, 2019 1.0 I can't wait until the contract is up so we can start dealing with a company that cares about their customers. GPS Insight is the most unprofessional company we had the misfortune of dealing with in several years. Pros Software is absolutely the worst, our trucks lose communication daily. Cons Tech support is always blaming the hardware installation, always wanting us to pull the truck off the road and trouble shoot the problem with them over the phone. Review Source Response from GPS Insight August 16, 2019 Michelle, Thank you for posting a review and we?re sorry to hear that your experience was not of the quality you expected. We work very hard to ensure our customers receive the best experience possible and we would like to help fix this situation. After a review of your organizations case notes, it appears that only 9 of your 22 vehicles had an installation verification, which we recommend to ensure that vehicles always report accurately. Your Customer Success Manager has been notified and will be in touch to help get your fleet back on track. Always here to help, GPS Insight TJ Tami J. Billing Specialist Mechanical or Industrial Engineering Used the software for: 2+ years ### "GPS Insight - Making Us Look Good to our Customers" February 26, 2019 5.0 We are able to be efficient with getting the right tech to the right emergency when they arise during our days of business, saving money and customer frustration. We are able to use reports to prove when a tech has been on a location and how much time so should a customer question the amount of time being charged to them for service, we have proof, accomplishing our ability to receive full payment for time spent. We are also able to compare driving complaints to who is where and when to help techs recognize where courtesy might be a better option.... Pros We have a huge fleet of vehicles and service a large area of Colorado. We have our customer locations set up within the information of this system, and by having current, up to the moment abilities to know where a tech is compared to where an urgent issue has come up for one of our valued customers is priceless for us. We are able to deliver a level of customer service that our customers appreciate greatly! Cons I don't necessary believe this to be a software issue, but besides us not being allowed to use your service without having to pay - also not a software issue by the way - I'd say that when a vehicle stops working in the system it can be a frustration. The only contributing factors to that issue arising though is low battery on the vehicle, or wiring coming loose....again...not a software issue. Review Source Response from GPS Insight March 5, 2019 Tami, Thank you for your review! We appreciate your business and your feedback. Always here to help, GPS Insight SH Shane H. Field Tech Supervisor Telecommunications Used the software for: 2+ years ### "The Best" February 22, 2019 5.0 This is a excellent software to assit in managing employees to meet necessary appointments. It has been very useful to locate other employees close to work area when extra help or equipment is needed off other trucks. Pros I love the ability to use your software as a app on my phone as well as on my office computer. Cons I would personally like to see the app alittle more user friendly. It's great but I do believe it could use alittle more attention. I have called into support and was able to get the answers.I needed in a quick time without being stuck on hold for long periods of time Review Source Response from GPS Insight February 26, 2019 Shane, Thank you for your review! We appreciate your business and your feedback. Always here to help, GPS Insight KM Krista M. Operations Manager Construction Used the software for: 2+ years ### "We have loved our entire experience with GPS insight!" December 8, 2017 5.0 GPS Insight saves me time and money by allowing me to dispatch faster without calling my techs in the field to find out where they are as well as track our time for our customers during jobs. It allows us to monitor proper vehicle maintenance schedules as well which saves money on potential maintenance issues. Pros The customer service has been great. The overall software is simple to use both on desktop and in the app. The price is beyond compare. The software integrates with our fuel cards making it simple to keep track of our overall gasoline expenses. It is fast, reliable, alerts make it possible to monitor our fleet with precision. I can quickly monitor all aspects of our fleet including maintenance scheduling. Review Source Response from GPS Insight December 12, 2017 Hi Krista - thank you for taking the time for share your feedback. We are glad to hear you love our products! Always here to help, GPS Insight HI Herman I. Transportation Supervisor Food & Beverages Used the software for: 2+ years ### "The best fleet tracking system I ever used." May 11, 2017 5.0 I can track all my drivers every second of the day! Pros The best feature is creating geofences. Instant alerts are sent right away to my smartphone. Also alerts are sent for vehicle speeding, idling, and posted speed traffic violations. You can also check the odometer for each vehicle through the website. Cons Sometimes the screen will log out after inactivity. Once or twice the network will not work for a few hours. There is a few seconds delay while vehicles are moving but you have to upgrade the plan for real time monitoring. Some reports take a long time to generate based on how much activity has happened over the past few weeks. Review Source Response from GPS Insight May 12, 2017 Thank you for the feedback Herman! We are glad you find value in the product and thanks for the great ratings. Always here to help, GPS Insight TM Tom M. IT Director Retail Used the software for: 2+ years ### "GPS Insight helped alot!" February 15, 2019 5.0 Everything from the equipment setup to the support and follow up by the sales staff was perfect. Pros Zone setup allows our POS system to mark orders as delivered when the truck returns automatically Truck maintenance and mileage may be tracked by the office without having to chase down a truck to get a mileage report. Messaging direct to the GPS unit on the dashboard. Cons Somewhat cumbersome to set up, but once you are learning it things flow fast. Review Source Response from GPS Insight March 18, 2019 Tom, Thank you for your review! We appreciate your business. Always here to help , GPS Insight BV BJ V. Office Used the software for: 2+ years ### "Great" April 24, 2018 4.0 Pros We can keep track of all of drivers, we have about 20 or so, so this comes in handy quite often. It will also track when the vehicle needs maintenance and will send alerts to me whenever there is something wrong with the vehicle. Cons More often than I would like, the trackers come undone and I have to call the drivers to unplug and plug it back in. We wanted it to be unknown but was not possible with the large plug in they use. Review Source Response from GPS Insight May 29, 2018 Thank you for your review BJ! We are glad to hear you are having such a positive experience with our solutions and greatly appreciate your feedback. Please give our support team call to remediate your device issue - that is an easy fix! Toll-Free 855-231-5567 (Press 2) Always here to help, GPS Insight CL Charles L. Fleet Supervisor Construction Used the software for: 2+ years ### "very good product " December 4, 2017 5.0 We recieved the ability to track out truck and other assets on a real time basis. Pros I think what i like the most about the software would have to be the mapping that is provided. it is very easy to follow where your truck are at any given time. I also use the IFTA reporting features quarterly to keep track of the miles driven in each state. Cons what i like least about the software would have to be the process you must take in order to add/change a truck to the system. Review Source Response from GPS Insight December 6, 2017 Thank you for your review Charles! We greatly appreciate your business and your feedback. Our Support and Account Management teams are always available to help with truck adds if you ever need the support. Always here to help, GPS Insight VR Verified Reviewer HUB Maintenance MGR Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great Tool for Fleets" February 15, 2019 5.0 Pros Several features, mainly I was more involved with the maintenance tracking data. Cons If a unit sat more than a day with out starting, the batteries would be down to less than could start the unit. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.