# GPS Insight Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GPS Insight the right Field Service Management solution for you? Explore 243 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/99848/GPS-Insight-Fleet-Tracking-Solution/reviews --- GPS Insight 4.5 (243) [View alternatives](https://www.capterra.com/p/99848/GPS-Insight-Fleet-Tracking-Solution/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 1st, 2026 # Reviews of GPS Insight Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews SW Stuart W Fleet MangerEnvironmental Services, 51 - 200 employeesUsed the software for: 1-2 years. “I would have to say the best thing is that their reporting is easy to read. And there are many ways to see the reports“ March 19, 2026 SW Suzie W HRHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “The system could be a bit difficult to navigate at times, especially when trying to locate certain reports or features.“ March 9, 2026 JB Jen B Fleet Manager and General ManagerConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “I like many features like the mileage tracking, the diagnostics area“ December 5, 2024 DG Doug G Supervising ManagerUtilities, 501 - 1,000 employeesUsed the software for: More than 2 years. “The answer from the service desk is to always push the latest firmware. Why do we continue to have this issue and why can't we proactively have updated firmware pushed to the device.“ January 15, 2025 MT Melene T Administrative AssistantCivil Engineering, 201 - 500 employeesUsed the software for: 6-12 months. “We were able to set up an onboarding training to introduce the product to our managers, directors and inspectors with no issues.“ December 9, 2024 jb jaime b DOT Fleet ManagerOil & Energy, 201 - 500 employeesUsed the software for: More than 2 years. “The drivers do not have a web portal that they can use for on duty not driving hours or to make sure that the system has logged them out correctly. “ November 13, 2023 TS Thomas Stephens S PresidentConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “Excellent, I'm happy with my interactions with them and with the products, so I'm staying a loyal customer“ April 20, 2026 LM Lori M Accounting ClerkConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “There seems to be a lot of accounting issues such as billing.“ December 2, 2024 ## Showing most helpful reviews Showing 1-25 of 243 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nick T. Initial and secure specialist Construction Used the software for: Less than 6 months ### "For every insight, there's GPS Insight " February 19, 2023 5.0 GPS Insight overall has been a helpful experience, opening up different options for the company to move forward. Pros Integrating GPS Insight into the company has positively impacted us, allowing us to have a better control of time management, fuel, and to be part of economic growth. Cons At time GPS Insight is in accurate with location, and times spent at customer location Review Source MS Mark S. Manager Construction Used the software for: 1-2 years ### "Good Value" January 14, 2025 5.0 It has been a good investment. I would like to see more vehicle operating information included in base price. Some companies offer what I talking about. Pros ease of use. Apps for phone and laptop. Features to locate assets. Many alerts are available or customize your own. Product support is very good and little or no wait. People in support are knowledgeable and easy to work with. The screen software is clear and customizable. Cons Reception is a problem in certain areas. Installing in older class 7 & 8 trucks can be demanding. Our new class 7&8 are easier. Alternatives considered [Geotab](https://www.capterra.com/p/18289/MyGeotab/) Reason for choosing GPS Insight Geotab not available at the time. Price was subsidized by auto insurance. Review Source Response from GPS Insight January 15, 2025 Thanks for leaving a review, Mark! We're glad that you've seen some solid ROI with GPS Insight! WV Will V. Owner Sporting Goods Used the software for: 2+ years ### "GPS Insights needs to go out of business" November 17, 2024 1.0 Consistently overcharges our business with zero solutions. Good luck reaching someone in their accounting department. Pros Canceling my service. The billing issues occur so frequently it’s impossible to believe they aren’t doing it on purpose. Cons Incorrectly billed, refunds not processed, lack of customer service. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Reason for choosing GPS Insight More coverage and vehicle operation dsta Review Source Response from GPS Insight November 28, 2024 Hello Will, Please reach out to me at mark.anderson@gpsinsight.com so that I can get you a resolution to your problem. I apologize that you have been having issues with our product. Thank you for taking the time to leave a review. CR Charleen R. Manager Utilities Used the software for: Less than 6 months ### "I recommend GPS Insight " January 27, 2026 5.0 One phone call to order. set up a monthly payment plan fit to my business needs. Quick to mail the product to me. Pros The Customer Support is great. You get to talk to a human that speaks clear English. The web page that you log into for data is very user friendly. Cons It was pretty hard to get someone to install my device. My board wanted the device hard wired so that my employees could not unplug the device. My 2025 Truck did not have the correct cables to install from the GM Manufacturer, but we were able to order them and get my device up and running. Review Source Response from GPS Insight February 9, 2026 Thanks so much for sharing your story, Charleen! We're happy to hear you're satisfied with our products, services, and support! GF George F. Fleet and facilities Manager Wholesale Used the software for: 1-2 years ### "GPS Insight review." December 2, 2024 4.0 Sales-Good, CSR-Very Good Installation Quality- Good Installation Scheduling- Good Pros It integrates with our business system. Live phone support. Product is installed with a plug and play harness for future camera capability. Unit is small and easily hidden. Cons Having to have hard reset performed to many units at our expense. No ability to set in cab warnings without going through customer service. Switched from [Geotab](https://www.capterra.com/p/18289/MyGeotab/) GPS Insight provides business system integration with our system Review Source Response from GPS Insight December 9, 2024 Thanks for the honest review, George! We're happy to hear things have been great since the switch from Geotab! JK Josiah K. Owner CEO Construction Used the software for: 2+ years ### "Worth the investment!" November 26, 2024 5.0 Pretty good. I wish you worked with my insurance carrier for a discount. My carrier Acuity works with 2 other providers and I would get a 15% discount on insurance! thats a lot given my auto insurance is about $40k/yr. Pros Cameras and alerts for sleepy drivers, distracted driving and driving too close! Cons Installation and battery issues on vehicles. We constantly have trucks with dead batteries if its a long weekend. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Reason for choosing GPS Insight I think a friend recommended GPS insights and that was the primary reason. Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) I don't remember, its been a lot of years! Review Source Response from GPS Insight December 5, 2024 Amazing review, Josiah! Thank you so much for the insight, we're glad you've seen some great benefits since switching from Verizon Connect! JB Jen B. Fleet Manager and General Manager Construction Used the software for: 1-2 years ### "Helps keep our eye on our assets!" December 5, 2024 4.0 Great. We have several people using this tool and we are able to divide it into small groups so only certain people have visibility to certain things! Works great! Pros I do love the GPS insight website. I like many features like the mileage tracking, the diagnostics area Cons the reporting is not as easy as the previous program we were using, Rhino Switched from [Rhino Fleet Tracking](https://www.capterra.com/p/155721/Rhino-Fleet-Tracking/) because this was the product you were developing and Rhino was being eliminated Review Source Response from GPS Insight December 12, 2024 Thanks so much for the positive review, Jen! We're thrilled to hear that things have been going well since the transition! DG Doug G. Supervising Manager Utilities Used the software for: 2+ years ### "Telecom Supervising Manager" January 15, 2025 4.0 Overall it's been good, but I think there are small bugs here and there that always makes me question the accuracy and it requires more handholding than I would like. Pros I like the Manager mobile application. This is much improved from the first version. Setting up vehicles and managing them is straight forward and easy to understand. Managing vehicle maintenance is easy as well. We have regular meetings with \[sensitive content hidden\] that is really beneficial for us to provide feedback and to ask questions. He has been great to work with over the years. When I call support they are always helpful. There was a period of time with the 3G changeouts where the support desk seemed overwhelmed and not available when we needed them for installation issues, but those issues seem to be over. Cons Billing. We seem to go in cycles where that can't get either the rate correct or the number of vehicles or both. Resolution of the matter can take months and months to resolve. I would like to see a list of the modems or the unit numbers included in the invoices and not just a total number. It makes it difficult to figure out the issue. When GPS insight finds a bug I would like to see communication to the customer on what it is, what is being done to address it and when it will be fixed. Also, when changes are made that impact the customer, we should receive communication about that. Waiting for us to find out is not the best method. An example of this would be the non-reporting performance report selections seemed to change from OR functions to AND functions in the selection. Another is sometime the vehicle maintenance doesn't work correctly when a oil change is completed and the help desk had to fix it by changing the date on when it was performed by one day. I also seem times when the vehicle is only reporting periodically while driving, I see many miles of gaps in the data. The answer from the service desk is to always push the latest firmware. Why do we continue to have this issue and why can't we proactively have updated firmware pushed to the device. It makes me question the data for all devices and not just the one I happen to dig into and notice the issue. Usually I notice it when I'm doing a history on the vehicle driving. Review Source Response from GPS Insight January 21, 2025 Thanks for the honest review, Doug! We're constantly working at making things more efficient and easier for us customers to do business with theirs. We hope to address and fix your issue in 2025! Thanks again for the detailed response! MH Makaiya H. Construction Admin, Fleet Manager Construction Used the software for: 6-12 months ### "Great Customer Service, Great Products, Decent Website." January 23, 2025 4.0 I have had a really great time using this app and the team has been amazing! Pros The ability to see what my technicians are doing, and the alerts to help me teach them what is expected of them. the weekly reports have helped our scores quite a bit, as we are able to show our techs. it became a competition! Cons The inability to view a spreadsheet/ page of every technician and their weekly scores. i get a lot of questions about them, but have to go to the tech's page to view. i can only see top and bottom three - no in-between - without going to every tech independently. Review Source Response from GPS Insight January 27, 2025 Thanks so much for your review, Makaiya! We're happy your team is having a good time with our Driver Scorecards! KB Keith B. Manager of IT and Metering Utilities Used the software for: 2+ years ### "Satisfied Customer - reliable products" December 2, 2024 5.0 We have been a GPS Insight customer for 5 years with no complaints. Any support issues we've had were promptly replied to and resolved, most of which were updating to new vehicles, etc. Pros It fully integrates with our GIS system via the MultiSpeak Interface and have very little downtime. Cons We do not have any dislikes at this time. Switched from [FleetLocate](https://www.capterra.com/p/168118/FleetLocate/) Availability of the Multispeak Interface. Review Source Response from GPS Insight December 9, 2024 Great review, Keith! We're glad to hear that your company has been enjoying GPS Insight! NK Nick K. Mechanic Utilities Used the software for: 1-2 years ### "fleet services" January 20, 2025 4.0 customer service is great and very easy to deal with Pros Being a fleet mechanic, the service reminders help keep track with all services. Cons when service page changed the old truck info didn't move over Review Source Response from GPS Insight January 21, 2025 Wonderful to hear, Nick! Thanks for leaving a review! RZ Richard Z. Project Coordinator Construction Used the software for: 2+ years ### "ups and downs" December 16, 2024 4.0 having trouble with new maintenance dash board. like old way of updating my fleet vehicles. Pros email updates for maintenance on fleet vehicles. Cons process on replacing unit that are defective and slow shipping process. Review Source Response from GPS Insight December 17, 2024 Thanks for the honest review, Richard! If there is anything our team can help you with, please reach out to me at mark.anderson@gpsinsight.com. Thanks again! JK Julie K. Admin Transportation/Trucking/Railroad Used the software for: 2+ years ### "GPS Insight" September 20, 2024 4.0 My experience with them is great! I plan to continue to stay with them Pros That it is easy to use and in stall and have real reports and tracking Cons You have to troubleshoot sometimes but customer supper is great and quick to respond Review Source Response from GPS Insight September 24, 2024 Wonderful to hear, Julie! Thanks so much for letting us know that our product is working well for you! sT scott T. technition Mining & Metals Used the software for: 6-12 months ### " GPS Insight Review" December 4, 2024 5.0 good experience with troubleshooting and installing units. Pros plug and play usually with no issues and hotline usually answers in a timely manner Cons i don't always see inputs for pto and connected in real time Review Source Response from GPS Insight December 10, 2024 Thanks so much for taking the time to leave a review, Scott! GH Gregory H. President Construction Used the software for: Less than 6 months ### "Track Company Vehicle" December 2, 2024 5.0 works as expected so far, the vehicle was parked shortly after installing Pros ease of use, Cons Cannot suspend service while vehicle is not in use for extended period Review Source Response from GPS Insight December 9, 2024 Thanks so much, Gregory! We appreciate you sharing your story. VR Verified Reviewer Employee Engagement Manager Building Materials Used the software for: 2+ years ### "Never had a doubt if we selected the right product." November 29, 2017 5.0 Helping us manage our fleet and also helps us better route our routes to make sure the drivers are taking the best routes possible. Pros Easy to use and always looking at ways to improve their product. Like many of the customizable features you can set up to make it the way that you would like. Cons Updating of GPS software to keep up with new roads. Sometimes customer service can lag on getting back to you but this does not happen that often. Review Source Response from GPS Insight November 29, 2017 Thank you for your review! We greatly appreciate your business and your feedback. Our Support team is always available to help with technical issues if you need it. Always Here to Help, GPS Insight MN Michelle N. Secretary/ Treasurer Construction Used the software for: 2+ years ### "Worst GPS System Ever" February 26, 2019 1.0 I can't wait until the contract is up so we can start dealing with a company that cares about their customers. GPS Insight is the most unprofessional company we had the misfortune of dealing with in several years. Pros Software is absolutely the worst, our trucks lose communication daily. Cons Tech support is always blaming the hardware installation, always wanting us to pull the truck off the road and trouble shoot the problem with them over the phone. Review Source Response from GPS Insight August 16, 2019 Michelle, Thank you for posting a review and we?re sorry to hear that your experience was not of the quality you expected. We work very hard to ensure our customers receive the best experience possible and we would like to help fix this situation. After a review of your organizations case notes, it appears that only 9 of your 22 vehicles had an installation verification, which we recommend to ensure that vehicles always report accurately. Your Customer Success Manager has been notified and will be in touch to help get your fleet back on track. Always here to help, GPS Insight JB Jeremy B. Fleet Manager Construction Used the software for: 1-2 years ### "One of the best out there!" December 5, 2017 5.0 This software is a crucial part to maintaining and tracking our most valuable assets. Pros There is an abundance of reporting features to take advantage of. You can view pretty much any detail about your vehicle you'd like. The part we like most though, is the support we get from our team. From our account manager, down to a support tech taking a call... everyone is eager to help and wants to please. Cons Everything has little cons here and little there and really there is no getting around it. Our Cons aren't anything we wouldn't experience with another service. We have some devices randomly stop working, typically they get a magical update and they are good to go! The ones that don't, get replaced and there is no issue. The biggest down side to us is being able to see which vehicle was at a specific time/location without having to export into a different program. Review Source Response from GPS Insight December 12, 2017 Thanks for your review Jeremy! We are glad to hear you are having such a positive experience with our solutions and greatly appreciate your feedback. We have forwarded your feedback to your Account Manager and they will be in touch to help, as you have the ability to view vehicle times and locations within our portal. Always here to help, GPS Insight. VR Verified Reviewer LTL Operations Leader - Productivity and Efficiency Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Good Company and Good Buy" September 12, 2018 4.0 Well ran company built on customer solutions. Highly recommend them. Pros Functionality as well as customer service support Cons Unit Batteries need improvement on the GPS asset tracking devices. Review Source Response from GPS Insight September 13, 2018 Hello - thank you for your feedback, we're glad to hear you are happy enough with our services to recommend us! We would like to help you with the asset tracker battery issue you mentioned. Our technical support team can be reached 24/7 at (866-477-4321), option 2. Always here to help, GPS Insight YI Yelena I. Client Servicies Used the software for: 2+ years ### "We use GPS for our 8 courier Employees coordinating medical pickups. We love it!" November 28, 2017 5.0 Being able to Keep track of employees while they are driving so we can coordinate medical pick ups with ease. Pros Being able to Have a SHARED whiteboard, as well as using Landmarks to find which vehicle is closest to locations. Also messaging is a great tool! Cons Having to Constantly REFRESH the current locations of vehicles. It would be nice to have it auto refresh every few seconds. Also the Messaging could be worked on a little more. Once a message is texted, it would be nice to have some sort of "delivered" and "opened" notification (similar to iMessaging on our Phones) sometimes we double send a message not knowing if it actually was sent or not. Review Source Response from GPS Insight November 29, 2017 Hi Yelena - thank you for taking the time for share your feedback. We are glad to hear you love our products! We have forwarded your concerns to our product and developments teams. Always here to help, GPS Insight DR Denissa R. Ops Supervisor Used the software for: 2+ years ### "Good tracking, Easy and convenient usage" November 29, 2017 5.0 I can check on our vehicles at all times and verify timesheets with GPS. Pros Highlights for me, are the activity detailed report and the app on my phone. The report is easy to read and give lots of information. I love that I can click on the address in the report and it gives me a map of actually location and the landmarks in area. The app is also great, because I can check on our vehicles, even when I'm away from the office. Cons On the app side, sometimes I need to refresh a couple times to get update data and it can be a little slow when refreshing. However, it might be a timing out issue which is understandable. Review Source Response from GPS Insight December 4, 2017 Thank you for your feedback Denissa! We greatly appreciate your business and your feedback. If we can ever assist in any way please don't hesitate to reach out. Always here to help, GPS Insight DR Dave R. Operations Specialist Medical Devices Used the software for: 6-12 months ### "Very easy to use both on the desktop and the mobile app. I use this every day." May 15, 2017 5.0 Pros I love its ease of use. I use the software daily on both my desktop and the mobile app to track the progress of our driver. I love its real time visibility, love the function we have built in that tells us what has been dropped off / picked up. I also love the reporting that is available and its ability to be exported so I can dive into the data further. Cons The only con that I have with this software is I cannot determine the time it will take my driver to go from point A to point B. For example, if he is leaving a hospital and going to another I would like the ability to see how long it will take him. I see a function that will tell me time from the office to a location or vice versa but even that doesn't see to work. If that can be fixed or added in it would a great asset to us managing his day. Review Source Response from GPS Insight May 15, 2017 Thanks for the review Dave! We would be happy to discuss determining the time it will take for your driver to go from point A to point B. Please give your account manager a call. Again, thank you for the kind words. Always Here to Help, GPS Insight BJ Ben J. Assistant Manager of Quality Construction Used the software for: 2+ years ### "Very pleasant when I have had questions about the different functions." May 15, 2017 4.0 Being able to track the trucks from my branch whether I'm doing investigations or routine checks, this systems has performed very well. Pros Easy to use and understand when I have to track the whereabouts of a vehicle that a complaint has been called in on, or tracking when a employee arrives to a site or is involved in an incident. Cons There are times where the system freezes our when the system goes out would prefer to receive an email about the issue instead on an email from the corporate office making me aware of the issue.. Review Source Response from GPS Insight May 18, 2017 Thank you for the great review Ben! We love working with you and your company and look forward to many more years of success together. Please contact us to address any issues you have with the system. Always Here to Help, GPS Insight RS Robert S. Sales associate Used the software for: 2+ years ### "We use this for our fleet at work and it helps with keeping up with the trucks. " December 11, 2017 4.0 Pros We can let our customers know where the trucks are at all times, since we are a delivery company. This also helps with letting the drivers know where they will be delivering to if they cannot find a jobsite. Cons It is hard to maneuver around when you are trying to do the mileage and the maintenance on the vehicles. There are too many screens that have the same features. Review Source Response from GPS Insight December 12, 2017 Hi Robert, thanks for taking the time to leave us a review. We're sorry to hear you are having issues with vehicle maintenance. Your comments have been forwarded to your Account Manager and he will be reaching out directly to help remediate this issue. Please don't hesitate to reach out if anything else comes up. Always here to help, GPS Insight TM Tim M. Team Leader Transportation/Trucking/Railroad Used the software for: 2+ years ### "We sometimes have difficulties but service a rural area and our vehicles have interlock systems, " May 18, 2017 4.0 Knowing what the work force is doing and having documentation of when and how they did. Pros I like being able to look up how a driver is performing and going back in time to specific days. I like seeing where drivers are using the app on my phone. I like sending messages and responding to messages from my desktop. Cons When assigning fobs and retrieving Fleet data for services could be more user friendly. MOST OF THE FUNCTIONALITY IS GREAT. Sometimes it seams a little difficult to operate. Review Source Response from GPS Insight May 18, 2017 Thanks for the great review Tim! We will have a solution to the driver assignment coming soon. Please contact your account manager for details. We appreciate your business! 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