# WebSelfStorage Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is WebSelfStorage the right Self Storage solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/99711/WebSelfStorage/reviews --- WebSelfStorage 3.3 (95) [View alternatives](https://www.capterra.com/p/99711/WebSelfStorage/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of WebSelfStorage Ease of use 3.2 Customer Service 3.4 ## Pros and Cons in Reviews JP John P OwnerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “Great service and company.“ May 18, 2025 BW Bryan W ManagerAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “I'm supposed to fix or work around any problems myself; anytime I contact U-Haul their immediate reaction is they are not responsible for any issues we are having.“ July 5, 2023 DC DeAnna C Office ManagerConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “Easily integrates into our kiosk and gate programs.“ November 2, 2023 BL Beverly L ManagementConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “We had an incident where receivable staff on vacation, and did not plan for non-flexible payment posting. Although, accounts were adjusted to reflect actual payment arrangements, the system dated all payment postings for the date entered, AFTER the return of said staff. “ May 12, 2021 BR Brock R Storage OperatorReal Estate, Self-employedUsed the software for: 1-2 years. “I have a lot of doors I am collecting on and Web Self Storage has made it simple to operate all of it. If I do call them with questions they are very helpful answering any questions that I have.“ August 16, 2022 KC Kris C Owner/ManagerReal Estate, Self-employedUsed the software for: Less than 6 months. “One can only take so many input failures before frustration begins to show up in my emails to support staff.“ May 3, 2022 DC DeAnna C Office ManagerConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “It is a good program for the monthly fee.“ November 2, 2023 SV Sparky V ownerAccounting, Self-employedUsed the software for: Less than 6 months. “hardest thing for me at this point is getting e-mails to send to certain addresses.“ August 17, 2022 ## Showing most helpful reviews Showing 1-25 of 95 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AM Ashante M. Office manager Warehousing Used the software for: 1-2 years ### "Easy way to manage self-storage business" December 9, 2019 5.0 Overall business has improved greatly. The integration of the tenant insurance and reporting for multiple facilities are our most favorite features. Pros I loved the free tech support for the first 120 days. It helped us get set up and fully integrate the software for payment processing. The integration of the tenant insurance was helpful too. We never had the ability to offer it before now. Cons The price may be a bit too high for some people. Plus, some of the other services may not be needed as well for every other. However, it is worth every penny. Review Source BL Beverly L. Management Consumer Services Used the software for: 2+ years ### "Support is always there" May 12, 2021 5.0 Our overall experience with WebSelfStorage is a positive. It's a detailed, well thought out program. The format is organized, user friendly, capable for many users with secure, individual passcode protections. It is a multi-facility friendly system, with all the bells and whistles. No daily back-up to worry about. Good quality security features, and can be used from anywhere. We have no problem having up to the minute information and access, at will. Best part, this system has allowed us to manage, and conduct business, from our phone, while on vacation. You are not stuck to one single computer, or flash drive, to access your up-to-the-moment facility activity. Pros This software has enormous content and it's ease of use is refreshing. Their technical and administrative support is leaps and bounds above any other I have experienced. Support is available through live chat, phone support, or email support. I just needed assistance, and worked with \[SENSITIVE CONTENT HIDDEN\]. He, and all their support staff, make sure all you questions are answered, with no lingering uncertainty. We had one specific question, which he addressed and found the solution quickly. As we progressed, he was able to see we were unclear on other tasks, and took the time to walk us through every step. \[SENSITIVE CONTENT HIDDEN\] also followed our call with an email, giving step by step instructions, should we need it later. This software program covers all of your self storage needs, at a very reasonable price. WebSelfStorage is more than your typical unit management software. They cover every aspect of facility tasks, financials, off-site and on-site snail/electronic mailings, demographic identifiers, and almost any report associated with running a secure and professional business. We have used other programs, and this by far offers the best coverage for all aspects of storage tasks, reports, and accountability. As with any program, on rare occasions, you will find the need for a minor adjustments to personalize to your facility. However, as a plug and play, multi-user, full service platform, it is everything we need and so much more! Cons There aren't many Cons. One item I would like to see changed is related to payment posting. First, you must know, the program is developed in a way for constant accountability. It also makes it difficult for a rouge employee to perform a task which could be seen as dishonest or fraudulent. You do not have the ability to pre-date a payment. All payments reflect the actual date it is entered. If payment comes late, it is dated late. There are ways to adjust internal actions, but never for received dates. We had an incident where receivable staff on vacation, and did not plan for non-flexible payment posting. Although, accounts were adjusted to reflect actual payment arrangements, the system dated all payment postings for the date entered, AFTER the return of said staff. It would be nice to have this flexibility for us smaller facility users. Review Source Response from U-Haul May 18, 2021 Hi Beverly, Thank you for the feedback on posting payments. We appreciate hearing from you and are glad we were able to help. BJ Bobbi J. Manager Used the software for: Less than 6 months ### "Horrible. This whole upgrade" from the old version has been an absolute nightmare." March 21, 2018 1.0 Clients can autopay or pay online Pros The old software was great. We have been happy with it and have been using it for years. Wish we had the option to not "upgrade" to the new version, or at the very least go back to the old version. We were not offered an option. We are now stuck with this nightmare of a product until we have enough time to research and find a different product to switch to. Not enough time for researching other products right now since there are so many bugs with WebSelfStorage. We have so many day-to-day tasks and our customers who keep us hopping even when there are no bugs in a system. We do plan to switch. \*\*There have been issues with gate security, privacy security, letters not printing correctly, no email history, ledgers incorrect, and accounts with credits that were not transferring correctly. Just to name a few... They should have tested their product much more extensively prior to releasing it. They have essentially forced their customers to be their "beta testers" and to suffer the effects of a substandard product. This was not a very nice thing to do to their customers. The real "Pro" of this product is that we have an option to go elsewhere. Cons There are security issues that cannot be mentioned here, for fear of them being exploited by not-so-ethical entities. We are currently working on a "fix" or "work-around" at this point for those other security issues. However, there is one security issue that should be noted before ever allowing WSS/UHAUL access to a client list and gate codes. This issue has been fixed on our end and in our situation (but only after we were forced to hire a digigate expert and paid money for help in fixing issues that were caused by the "upgrade" to the new WSS.) WSS technical employees had left us hanging and waiting for a supervisor to call or email. No supervisor ever attempted to help us. This main issue that had to be fixed was 300+ renters (who were not ours & unknown to us) AND their gate codes were loaded by WebSelfStorage into OUR digigate system. WE HAD ACCESS TO ANOTHER facilities gate codes and the names of their renters (all strangers to us)!!!! Even after we would clear them out of our digigate system, WSS still kept loading them back into our gate. Our digigate expert successfully cleared them out & fixed issues that were caused by WSS, then contacted the WSS tech employees to help them fix the problem on their end. So far they no longer load to our system. We do wonder though, if our gate codes could have been given to another facility as well. Although there are many reasons why this product should not be utilized, the biggest "Con"cern for us was this issue. Review Source DS David S. Property Manager Warehousing Used the software for: 2+ years ### "Product Is Great!!" May 8, 2020 5.0 Overall it is user friendly. Payments are easy. We have a call center service that we pay $215.00 a month for. This allows me to be on the property helping my customer, while someone else helps another customer over the phone! I would say consider this product, It is cost effective, and I personally LOVE the support I get from Uhaul Affiliate support network when it comes to any and all issues. Pros 1) What I love the most about Web Self Storage is the mobile walk around feature. I walk my property every day when performing a lock action report, and if i find a unit that needs cleaning from a over night move out, or a unit that has a rusted door handle, broken latch you name it, I CAN TAKE A PHOTO AND ATTACH IT to the customers Storage unit Digitally :). When I am done with the walk around and I am in the office, I can log into the same website, and access those photos attached to the units, documenting history of my units! It is nice not to have to email myself a photo, create a folder on my computer to document important things like this. 2) Also, Check out the Call center. Yes, it is a monthly Expense. BUT I get 3 move ins a month on average on my storage facility Because some is always picking up the phone. They also will make U-Haul reservations for your store if you have a U-Haul Dealership, and notes for customer storage units and more! I save money on payroll by having this product. 3) $45.00 a month to do all of this stuff I listed and more! Thats 1 of my 5x5 Customers monthly rent and then its paid for. Cons 1) Currently, I am frustrated with how quickly the ledger updates with reversals, and how it reports/ Displays itself. For the most part, 20 minutes of staring at the screen will help you learn it, like any program you are not familiar with. 2) The walk around list display. It does not have a option that will allow you to display your room numbers from numerical order. I spent 5 hours editing 436 rooms individually to create a walk around report that would make my property walk around easier. Reason for choosing WebSelfStorage Price does not change if you stay with Web Self Storage. Review Source JT Janis T. Owner Facilities Services Used the software for: 2+ years ### "Web Self Storage success" August 25, 2020 5.0 Very happy we use Web Self Storage Pros We have used the program for 3 years. At first there were a few bugs they were working out. Now it seems most of the bugs have been solved. We have very good support from Web Self Storage. They are very pleasant to work with and are always ready to assist us in any way possible. Posting a move-in of a customer is fantastic, the forms are printed at the end of the completion of the entry. The reports are fantastic to let you know who did what, the management reports of what your rents and sales have been. Comparison reports. All reports are so helpful in running your self-storage business. The ease of finding your customers, making payments, entering the contract is so helpful. The company keeps records of the letters and statements sent to you customers. Help is readily available for all questions you have. The program provides templates for contract, letters, late notices and on. To change the written statement is sometimes a little challenging, but with the customer support you can work all challenges out. Recently they provide online webinars which are so very informative. We usually pick up time saving information and new features. I would recommend this program highly. Cons It takes a little time to change the letters templates in getting the spacing right. Reason for choosing WebSelfStorage Help with billing, ease of setting up new account, ease of finding customers accounts, and ease of taking payments. Review Source KC Kris C. Owner/Manager Real Estate Used the software for: Less than 6 months ### "Data upload failures and crashes lead to frustration and severing of relationship with platform" May 3, 2022 1.0 My experience was so poor I cannot recommend this platform in any way. Was enticed by the low credit card fees, but in this case it appears you get what you pay for. Pros Initially sales and support staff was timely with responses and genuinely wanted to help. But platform/program deficiencies with data upload became untenable and staff decided I was "no longer a good fit." Never got to activation due to repeated upload failures. Therefore, was unable to assess if there are any pros to this platform. Cons Tried all methods of providing existing contract info--both using direct entry into online account portal and through provided spreadsheet. I am not a novice with managing electronic data or with spreadsheet data manipulation. However, crashes/failures occurred repeatedly with both approaches. One can only take so many input failures before frustration begins to show up in my emails to support staff. Customer relationship therefore terminated (before it really ever got off the ground) by webselfstorage. Reason for choosing WebSelfStorage Low credit card fees and reasonable monthly subscription. But if it does not do the job, the fees are irrelevant. Review Source Response from U-Haul August 25, 2022 Kris, We are sorry you had such a poor experience. As the program manager I would love the opportunity to talk about this with you. Please contact at 866 693 6683 and ask for C a r l y. ET Eric T. Regional Manager Used the software for: 2+ years ### "Do NOT purchase into WSS at least for the remainder of 2018" May 8, 2018 1.0 WSS 2.7 is only serving to hinder our business and lose us money. Pros It looks cleaner than the original WSS, and it automatically saves now. That's about it. I don't know what else to say. Cons I've been using WSS for about 5 years. I'm an Admin, I'm our trainer, I'm our new facility integrator; The original WSS was very rough around the edges. It looked like it was originally programmed and the UI sculpted the day the internet came out, BUT it worked and had a ton of functionality. When they "updated" they removed a lot of key features. I'm talking KEY features, like managing your rent raises. Features they know are important because every time I ask "Where is XYZ located now" the answer is always "our developers are working on that, but I cannot provide you with an ETA". This updated was forced. It's extremely buggy. It is a complete headache at times trying to properly record your facility's financial data, from a gross overview to simply taking a payment for an individual account and seeing the ledger properly update. Its like they didn't beta test or were forced by the TOP executives to push out an incomplete product. I will NEVER trade functionality for an updated look. You took a perfectly good product and ruined it for the sake of looking trendy. Not to mention that one of the best things about WSS was its chat support and affiliate network support... where you could quickly get help locating a function or resolving an issue; but their support systems are completely over-loaded at this point. I'm talking about 4-8 hour wait times minimum, and this is a month after the update. This is a broken product as of right now, stay away. Review Source JH Johnny H. Owner/Manager Real Estate Used the software for: 2+ years ### "Do Not Use WebSelfStorage" May 2, 2021 1.0 Frustrating. The bugs, and lack of contact/support during crucial business times is not acceptable. We inherited this system when we purchased our self storage properties, and haven't switched because we have so many customers on auto pay that we do not have their credit card info so that we can easily switch them over without making hundreds of phone calls. At this point though, getting away from WebSelfStorage is our primary goal. Pros Autopay, prefilled forms (when they're actually working), and email reminders (again, when they're working). Cons They go down without reason, contact, or response. They're unreachable for support. Most the time you ignore it, and wait a little bit; today is the 1st of the month, and they've been down (unavailable!) all day. This is the time in self storage management when you use this software the the most, and they're not available. No answer to phone calls, their web contact form is broken and errors out, so you're just out of luck. DO NOT RELY ON THIS SOFTWARE FOR YOUR BUSINESS! Do yourself a favor, and avoid my frustration with them. Outside of the down times, there's bugs and issues with the system. You report them to their support team, and are told that they are working on that issue. Six to 12 months later, you get a fix. That's not an acceptable turn around time. Review Source Response from U-Haul May 4, 2021 Hi John, I understand your frustrations. Our technical support team is available 7 days a week via phone and Live Chat. An Operations Coordinator will be reaching out by phone to understand what issues you are experiencing so they can be addressed properly. VR Verified Reviewer Property Manager Real Estate Used the software for: 1-2 years ### "Worst Customer Service EVER!" October 17, 2018 1.0 Extremely poor customer service! They make me want to rip my hair out! Pros The ease of applying payments and how like functions were on the same page. NOT so after upgrade. What I liked is gone. Cons For example, after the recent upgrade I have a tenant prepaid showing he owes over $1000.00. For a week now tech support tells me everything they CANNOT do. I just asked for an estimate of time to fix, they said they cannot tell me and cannot connect with those who know. UNBELIEVABLE! Review Source VR Verified Reviewer Operations Manager Real Estate Used the software for: 2+ years ### "It's fine" January 28, 2019 5.0 I use WSS daily for my small business. There are some features that I would prefer to have that are available in other softwares. But for the money - you really can't beat it. Pros It covers all of the basic bases for running a small self-storage business. Cons It's tied into Uhaul - so you're at their mercy. Review Source BH Brett H. Owner Real Estate Used the software for: 2+ years ### "Hate This Software" May 2, 2021 1.0 I hate webselfstorage. I would never recommend it to anyone. Pros I hate this software. There is literally nothing I like about it. It is not easy to use. It never works well. IT is never helpful and seldom seems to know what's going on. I've had issues that they've been working on fixing for over a year now. Cons Does not send reminders and IT has been "working on it" for over a year now. Unable to log into the system for an entire day on the 1st of the month with no email explanation, sat on hold with customer service for 30 minutes before giving up. IT is unable to help figure out why a new lease is generated every single time I take payment on a unit at one location but not the second. Among many other issues. Review Source Response from U-Haul May 4, 2021 Hi Bret, I apologize for the error that occurred over the weekend and I understand your concerns. An Operations Coordinator will be reaching out to John and you today to check in on issues that you are experiencing with the lease agreement and payments. CM Chris M. owner Accounting Used the software for: 2+ years ### "Thanks for your support!" August 4, 2022 5.0 My overall experience with WebSelfStorage is successful. Any time I need help I know I can call and get an answer. \[SENSITIVE CONTENT\] helped set up an additional account for my other facility. Pros Integration worked great with our business. Mainly I like that when I have a question I can call and get assistance. Recently\[SENSITIVE CONTENT\] was extremely patient and helpful with a concern we had with our business. We needed to separate Web Self Storage from our original one business to now two businesses. \[SENSITIVE CONTENT\] walked me through the process which helped me be able to assist my customers. Cons It is really pretty good and works well for us. Review Source Response from U-Haul August 25, 2022 Thank you for your feedback on our team! Happy Renting! -CC AB Andrew B. Operator Real Estate Used the software for: 2+ years ### "STAY AWAY! STAY FAR, FAR AWAY! DON'T EVEN THINK ABOUT IT!" January 19, 2019 1.0 We are a self storage business. This is the worst software I have ever used. It barely works. There are constant glitches. Customer support is useless. Your issues get "escalated" but nothing gets resolved. If we didn't use it for many years and all our data wasn't on their servers, we'd have switched already. READ THE OTHER REVIEWS. THEY'RE ACCURATE. Pros Nothing. Please, just read the other reviews. It takes a lot for me to write something negative about a company. But other businesses need to be spared from the pain of dealing with them. It's THAT bad. Cons We were users of the "classic" software, which worked fine. In March 2018, we were upgraded to "new software" from their "developers." This is, hands down, the worst software I've ever used. Please, read all the other reviews as well, especially the recent ones. They're all true. This software functions like 4th graders developed it as a science fair project. PLEASE DO NOT USE THIS SOFTWARE. I don't want anyone else to go through what we're going through. We're not alone. Just read the other reviews. Review Source JV Josh V. Owner Commercial Real Estate Used the software for: 1-2 years ### "Great software easy to use" August 10, 2022 5.0 Great customer service and help and love the ease of use Pros Love central billing the most easy to use, I am a uhaul dealer as well so transition was fairly easy Cons Haven’t ran into any issue yet that have made me not want to use Alternatives considered [Easy Storage Solutions](https://www.capterra.com/p/112769/Self-Storage-Software/) Reason for choosing WebSelfStorage Because I am a uhaul dealer Review Source Response from U-Haul August 25, 2022 Thank you for the feedback! Happy Renting!- CC PM Pat M. Owner Facilities Services Used the software for: 2+ years ### "Great software at an excellent value." November 19, 2019 4.0 With the new design and update, all processes are clearer and easier to handle. Pros Since the recent major update, the software is easier to use, integrated with security gate, communicates with customers either automatically or individualized. The help chat staff is knowledgeable and efficient, and the wait is usually only a few minutes. Easy to print leases from tenant information. For the price it can’t be beat! Cons Photo id’s are not integrated on the lease, although there are prompts to make copies. Switched from [Tredds Self Storage Software](https://www.capterra.com/p/92754/Tredds-Self-Storage-Software/) Functions and support. Review Source CR Catherine R. On-Sight-Manager Retail Used the software for: 2+ years ### "It is broke!" January 12, 2019 1.0 First 10 years I loved it!!! Now I can not run fast enough to get away from it!!!! Pros I like nothing about the software since my upgrade in May of 2018. I am so far behind from all the mishaps since that nightmare of a day! Nothing will function right there are things you need to explain to the owner and you cant for one , WSS can not explain it to me so how do I explain that? thank goodness my boss trust me but i am sure not everybody is as lucky as I am and have lost their jobs over this mess. I have been using WSS for at least 10 years and loved it until the upgrade we will be making a change soon.. Cons I feel the same about the whole program I have been so stressed since May of 2018 I am at the end of my rope! It is broke and has been since 2018 do not jump in this software, at least not until it is fixed and I have a feeling that will not be anytime soon! Review Source SB Sue B. CEO Warehousing Used the software for: 2+ years ### "My WebSelfStorage Experience" June 27, 2019 5.0 I highly recommend the WebSelfStorage software and the support personnel to help your facility run very efficiently Pros Being new to the self-storage industry, we have achieved a relative amount of success from the support we get from the WebSelfStoragestaff and the software system that helps our facilities run very smoothly. Every time I call and have an issue, it is literally resolved in a matter of minutes. Everyone is professional courteous and so nice to work with. Cons I don't have any cons regarding the program at this time. Review Source Response from U-Haul September 10, 2019 Thank you Sue for your feedback! We always appreciate hearing from our Affiliates. Thank you for being a part of the U-Haul Self-Storage Affiliate Network! CB Cache B. Owner Real Estate Used the software for: Less than 6 months ### "Best choice I made for my new storage facility! " August 20, 2019 5.0 Exactly what I was hoping for in terms of a functional program that was easy to use and show employees. Makes the move in process for customers extremely easy. Pros I am still very new to WebSelfStorage, but am quickly realizing its capabilities. The Sitemap is such a great tool that not only helps customers find the unit for them, but also speeds up the move-in process for the facility. I can’t say enough good things about \[SENSITIVE CONTENT HIDDEN\] and his team. \[SENSITIVE CONTENT HIDDEN\] and his team’s guidance has been absolutely crucial. This is my first storage facility and I would feel lost without their help. I have had so many questions, and they offer timely, patient and thorough explanations. Even better - this team is not only extremely helpful, but also very easy to get a hold of. WebSelfStorage can seem intimidating, but the team has graciously walked me through all the steps and quickly helped me get my first customers in the door. Thanks for the support! I would happily recommend them to anyone. Cons I do not have any cons for using this program. Reason for choosing WebSelfStorage Recommended by other users Review Source Response from U-Haul September 10, 2019 Thank you Cache for your feedback! We always appreciate hearing from our Affiliates. I am happy to hear Tommy was so helpful! Thank you for being a part of the U-Haul Self-Storage Affiliate Network. RR Rhonda R. Owner Commercial Real Estate Used the software for: Less than 6 months ### "1st time user figuring it out " August 24, 2022 5.0 \[SENSITIVE CONTENT\] is my main reason for continuing to work through this system. She is such an asset. Thank you for working with me Pros Pricing is definitely a factor. Has all the features that is needed in the self storage business. Tenants receiving all information timely. Ease of use. \[SENSITIVE CONTENT\] is the best. She answers all my calls and is the most helpful. I have never called and been placed on hold. I reach her directly the first time always. When I don’t understand something in the program, she is very patient and walks me through. She may be the biggest reason for the fantastic reviews. Cons Some of the features are not as obvious. Once you know the system, they make sense. I am still learning but it is pretty easy. Reason for choosing WebSelfStorage Pricing and recommendation from another customer of yours Review Source AD Anne-Marie D. owner Warehousing Used the software for: 2+ years ### "HORRIBLE" December 19, 2018 1.0 Disastrous. Don't do it. Not sure what happened with this company. I used to wish I owned stock in it. Thank goodness I don't Pros There is nothing to like so far. I am at this moment, trying to get a small problem fixed that should have taken 5 minutes. I have been on chat and on the phone for over 2 hours not. Cons the biggest con is it doesn't work. I have been a customer of theirs since 2001. The old version worked fine, there were knowledgeable tech agents if you needed them. Since this new "upgrade", we have issues EVERY DAY. Half the time it doesn't even work. Sometimes it crashes. SO many bugs that come and go. NO ONE knows what is going on. We are definitely getting something different, no matter what the cost. Review Source AD Armand D. Owner, Managing Partner Real Estate Used the software for: 1-2 years ### "5 star customer service" January 14, 2020 4.0 Five stars to \[SENSITIVE CONTENT HIDDEN\] for her in-depth knowledge and patience with a 1 hour and 11 minute Q&A review of system features. She had the answer to every question, which was pretty amazing. Thanks to her excellent service we are able to better serve our customers! Kudos to the WebSelfStorage team as well for constantly excellent service! Pros Customer service; technical and administrative support. Cons We are still learning the new walk around report. Alternatives considered [SiteLink Web Edition](https://www.capterra.com/p/92752/SiteLink-Web-Edition/) Reason for choosing WebSelfStorage It was the in place when property acquired. Review Source RV Reid V. Owner Facilities Services Used the software for: Less than 6 months ### "Personal experience " August 3, 2022 5.0 My overall experience has been great. As a first time business owner this product is a one stop shop from facility management to collecting payments and selling retail items and tracking inventory. Pros I like the various features and how you can customize the platform to your purposes and needs. Cons The learning curve and the trial and error of learning the platform. Review Source Response from U-Haul August 25, 2022 Thank you for the kind words! Congrats on your first facility! Happy to hear WSS was your platform of choice! - CC WL Wes L. owner Furniture Used the software for: 2+ years ### "This stuff stinks" March 8, 2019 1.0 There is nothing good about locking out tenants who are all paid up or not locking out people who have not paid inmonths. Pros It used to work great, but then they fixed it. Cons This is super slow, it looses data, it looks like you entered the information and then it erases it for no reason. The rule force you to operate their way not yours. Not worth a thing, sorry I ever used it. Review Source RC Rob C. owner Warehousing Used the software for: 2+ years ### "Software reviews" September 17, 2019 5.0 Very good software program. Perfect fit for our needs. Pros ability to interface with payment processing. ability to create a multitude of reports easy to navigate great customer service Cons A few bugs with the launch of webselfstorage 2.0, but everything is back on track. Review Source Response from U-Haul September 18, 2019 Thanks Rob! We always appreciate hearing from our Affiliates, thank you for your feedback! HO Hunter O. Assistant Manager Used the software for: 2+ years ### "Do not buy!!" June 1, 2018 1.0 Pros The updated the look of the site and that's really it. Cons Do you hate actually taking payments from a customer? Would you rather stare at and endless loading screen? Do you prefer as little as possible tools to help you keep track of customers/payments? Do you love when customer support does absolutely nothing to help solve problems except promise to send the ticket to someone else and then never hear back well thank to the April update this is the product for you! Review Source Similar Products Featured