# Checkfront Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Checkfront the right Tour Operator solution for you? Explore 318 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/99249/Checkfront/reviews --- Checkfront 4.5 (318) [View alternatives](https://www.capterra.com/p/99249/Checkfront/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Checkfront Ease of use 4.2 Customer Service 4.5 ## Pros and Cons in Reviews JH Jesse H Associate General ManagerHospitality, 51 - 200 employeesUsed the software for: 6-12 months. “Overall good but could be more intuitive without sacrificing on quality of content.“ May 7, 2025 MC Matthew C Owner ManagerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “A bit time consuming to add special events, but ok once averything is set up. But now, unnecessary price increases.“ October 28, 2025 WL Wendy L CEORecreational Facilities and Services, 2 - 10 employeesUsed the software for: More than 2 years. “The online booking has freed up time to focus on other necessary duties and the price allows us to run our business more effectively and efficiently.“ August 25, 2023 MC Matthew C Owner ManagerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “There's no way those price increases are justified - the booking software is still exactly the same as 7 years ago with just minor upgrades.“ October 28, 2025 KP Kayla and Adam P FishingLodge OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “We can easily book our customers in for accommodation rentals, seasonal dock slips, as well as guided fishing trips.“ September 1, 2023 KK Kenna K Guest Relations and Digital Media Systems LeadLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: More than 2 years. “We wish there was a way to have our merchandise sold through Checkfront as well but the inventory system gives us headaches.“ June 5, 2025 MS Mark S Sales, Digital Marketing, Web Content and Systems ManagerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “Day to day use causes little frustration, so using it constantly during my working day is a pleasure and where issues arise, a creative solution will normally fix the problem or make it easier to complete the task“ August 25, 2023 MH Mark H DirectorHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “Bugs in the backoffice and bugs in the booking widgets. If you're Europe-based you need to know that Tech Support are in British Columbia so are 8 hours behind Europe and they work 9-5 Pacific Time...“ February 10, 2025 ## Showing most helpful reviews Showing 1-25 of 318 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Souheil B. Manager Internet Used the software for: 1-2 years ### "Easy software for Booking Tourist Activities / invoice" April 13, 2021 4.0 \- I decided to say with checkfront, because their team is very helpful, there is a community and a forum to get inspired, to get help if you are a beginner in the tourism industry Pros \+ All in one place : Booking / customers / invoices + You can customize every detail of the Activity you are selling to your customers + The support team listens to your needs Cons \- During covid, the hibernation plan means that your website goes offline Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/) Reason for choosing Checkfront Because the sales person \[SENSITIVE CONTENT HIDDEN\] took the time to understand my needs, and anwser all my question. After my free trial, Checkfront is making me win a lot of time with invoicing and booking management Review Source Response from Checkfront January 4, 2022 Hi Souheil, We appreciate your honest review of Checkfront. I am glad to hear you are liking it. Your feedback on the Hibernation will be shared with our teams. Thank you again for choosing Checkfront! LM Lucas M. CIO Leisure, Travel & Tourism Used the software for: 2+ years ### "Simple Yet Robust" August 26, 2023 4.0 Pros There are many things that I love about Checkfront. It's online booking capability and ease of use when training employees how to use it once it is setup. With a little coding expertise you can make the booking process for clients very easy and reduces the friction toward payment, so you can concentrate on operations. Cons The Guest form and Guest information are essentially useless and would be better if it was removed altogether. I have been hoping that over the last 2 years since its implementation there would have been improvements to this portion of checkfront, but it has not been improved. There are no triggers if guest have not filled out the info, nor is there anyway to use the information in dashboard or organize it using the daily manifest or send the information somewhere else to be used in another program via automation.The email suite lacks any organizational capability I have created so many that it is nearly impossible to figure out what triggers them and we run many different trips to many different locations and it creates choas when I don't know if clients are getting the correct emails about those trips. Then you get into the creation of emails, there is no way to send test emails to check your formatting. Also you cannot create html emails in the notifications editor. I have to create email templates in Mailchimp and then export them and import them into checkfront. this might be the most ridiculous thing that I can think of. There should be a way to catogorize your emails into folders, and there should be email templates that allow you to design emails in checkfront that have mobile friendly options. If there was a way to see all the triggers without having to open every email to see that would be amazing. Reason for choosing Checkfront it's ability to connect with Authorize.net Switched from [Formstack Forms](https://www.capterra.com/p/118892/Formstack/)[FreshBooks](https://www.capterra.com/p/142390/FreshBooks/) I needed invoicing and online booking capability with automated emails Review Source MC Matthew C. Owner Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Unannounced price increase" October 28, 2025 2.0 It has worked very well for my business for the last 7 years. A bit time consuming to add special events, but ok once averything is set up. But now, unnecessary price increases. Cons I just received an invoice for next year, 2026. They have increased the price of my annual subscription by 20% and that is in addition to a 25% increase the same time last year. No warning, just a revised invoice for the next 12 months. That's no way to treat existing Customers ... There's no way those price increases are justified - the booking software is still exactly the same as 7 years ago with just minor upgrades. I'm looking for alternatives for next year. Review Source Response from Checkfront November 4, 2025 Thank you for sharing your feedback. We’re sorry to hear that the pricing update came as a surprise - we always send an email notification 30 days prior to pricing changes, but understand how easily those can be missed. Like many software providers, we’ve had to adjust some legacy plan pricing due to increased operational costs and economic conditions. These changes help us continue improving Checkfront’s reliability, security, and features for all customers. We truly value your long-term partnership over the past several years, and our team would be happy to review your account to ensure you’re on the best plan for your needs. Please don’t hesitate to contact our support team — we’re here to help. — The Checkfront Team RH Rebecca H. Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Absolutely love Checkfront" February 22, 2022 5.0 When we first started out we took reservations in a paper book....yes you read correctly, on paper...knowing there had to be a better way I researched different software to use. Since then we have been so happy with Checkfront. The support from their team has been amazing. From setting us up to answering my everyday questions, their team is always friendly and helpful. I highly recommend them to anyone. Pros We have been with check front for 7 years now and we love everything about it. It's simple to use, training new employees to use it is easy, the booking process just flows nicely so it makes sense. Customers also compliment us on how simple and straightforward it is to use. I also feel like they are there when I need them to help me out with any issues I'm having. Cons I would like to use the waivers section but it didn't quite work for our set up. There's a couple of little things that would be nice to be able to do with the calendar etc. I also which the app was a bit more useful. I usually always send suggestions in when I come across something that I think would be beneficial for everyone. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Checkfront Checkfront is similar to us, it's a small company focused on taking care of its employees and gives a damn about the world. I get calls constantly from so many other companies trying to get us to switch but I just don't see why I would when we are so happy. I know there are different options but we also like that fact that we pay a once a year subscription fee and then our customers don't have extra random "fees" when they book - I dislike hidden fees like that when I book so I don't want my customers to experience that! Review Source Response from Checkfront March 24, 2022 Thank you for such kind words! We too value having a small local team, much like you, Rebecca! Please keep sending in those suggestions! We truly do appreciate them :) BD Brenda D. Director Leisure, Travel & Tourism Used the software for: 1-2 years ### "Very responsive customer care" June 29, 2021 4.0 Very positive experience with Checkfront - nothing seems to be a problem, always supportive response from Support staff. Really very happy with product and overall support. Pros The software has many really useful functions e.g. waivers; group waivers; integration with Xero. The developements in terms of the calendar and manifest are great improvements but little tweaks in layout would declutter the view. Some of the details functionality is brilliant - often not easy to find how to do something but just ask the Support folks and they usually have a very neat solution to offer. The customer support is fantastic, so responsive and are very wiling to take a suggestion/issue back to the developers. Cons Find the Inventory calendar a bit cluttered and the mobile app could be done with a little refinement in terms of daily manifest. Integration with Xero needs a little refinement - would be excellent if an admin could choose which Payment Methods are integrated, at the moment every transaction creates a Xero invoice which is not always appropriate (e.g. gift vouchers, cash, face-to-face card payments) so there can be quite a bit of voiding in Xero to correct position. The Partner Accounts are too restrictive for the way we work with our partners so we had to provide User accounts to provide the functionality. Reason for choosing Checkfront Price and pricing structure - fixed sum is essential for us. User accounts set-up by product Switched from [Rezdy](https://www.capterra.com/p/122690/Rezdy/) Their pricing structure changed which really did not suit us - charging per booking and also customer booking fee, was absolutely extortionate. Also Rezdy did not provider User settings so that users only had access to certain products, this was becoming a bit issue and added to the cost as we needed multiple subscriptions. Review Source MH Mark H. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "So bad I wrote a review." February 10, 2025 1.0 I was recommended Checkfront by another activity company in the UK. Onboarding was fairly smooth but then things started to go wrong. Customer support wasn't great (aside from having to wait til the end of the day (GMT) before they we're available) with workarounds for bugs being the order of the day. Actual solutions or fixes were a rare thing. Some sample issues: A bug prevented editing users - workaround found but didnt work. A bug prevented payments - was fixed after 12 hours of waiting for Canada to wake up. A bug showing incorrect prices - workaround: turn off visible prices(!). The clincher: A bug rendered the booking widget unusable (it showed no availabilty to customers). Tech Support said they'd know about the bug for 'weeks' and that the dev team were working on it but there was no timeline on a fix!!! I would've liked to have known the system's customer-facing widget wasn't useable before I spent many, many hours transitioning over to Checkfront. I can't risk the key element of my booking system failing so had to pull the plug on Checkfront and return to my previous provider. Honestly one of the worst experiences with a service provider I've ever had. Checkfront has just been through a massive merger and investment and I can only speculate that the changes have completely overwhelmed the company and quality has dropped off a cliff. One staff member alluded to this and hoped things might start to improve in 'a few months'. Right now my advice to anyone considering Checkfront would be to run far away. Pros Clean design, apparently smooth booking flow, low fees. Cons Bugs. Bugs in the backoffice and bugs in the booking widgets. If you're Europe-based you need to know that Tech Support are in British Columbia so are 8 hours behind Europe and they work 9-5 Pacific Time... They're only available at night! Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Checkfront Fareharbor has very high booking fees we didn't want to pass on to customers.. Switched from [Bookinglayer](https://www.capterra.com/p/133291/Bookinglayer/) BookingLayer are excellent, but they're aimed primarily at accomodation providers which we are not. Review Source RH Richard H. Operations Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Comprehensive system with good support" June 29, 2021 4.0 I have been very impressed that Checkfront has been able to manage all aspects of our reservation system (online booking, calendar, inventory, waiver forms and integration with our POS). We were able to switch from a paper/whiteboard whiteboard model to completely digital this year thanks to our Checkfront implementation and it has been a game changer. Support has been very good and makes all the difference with configuration questions and minor system issues. Pros I have an IT background and was able to install and configure this system mostly on my own. I needed help with a few more complex configuration questions but pretty impressive that a system this sophisticated can be setup by the end user. It is very flexible and powerful but this also means that setup can get quite involved. Cons Reporting is a weakness with no custom reporting options. Ongoing development of the product is slow and currently with no transparency on the roadmap. They have promised to share more info on this though. Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/) Reason for choosing Checkfront Square recommended Checkfront because of the tight integration. Review Source SM Shane M. Owner Entertainment Used the software for: 1-2 years ### "Customizable reservation system" June 29, 2021 5.0 Very very good customer support team Pros Checkfront allows us to customize our reservation system to fit our specific business needs Cons There is a definite learning curve to using this product. Alternatives considered [Bookeo](https://www.capterra.com/p/117299/Bookeo/) Reason for choosing Checkfront A more professional appearance to our booking/reservation system Switched from [Xola](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/) Xola changed their pricing structure Review Source Response from Checkfront January 4, 2022 Hi Shane! Thank you for your review :) We appreciate it! Your feedback on getting started is going to be shared with our teams. Thank you again for choosing Checkfront! KP Krista P. CFO Recreational Facilities and Services Used the software for: 2+ years ### "Not very user friendly to set up but works well once implemented. " July 17, 2025 4.0 We've been with Checkfront for almost 9 years and have regularly compared pricing and benefits with other vendors. It is the one that consistently comes out on top, but it seems it's moving more and more to %fee option which is what we were avoiding with competitors. It works well once set but isn't super easy to set up. Pros Once it's working it is a pretty stable product, and works well on the user side. Once it's set it's mostly set it and forget it. Cons Checkfront is not intuitive to set up new items for booking. I don't feel like it's our business model, I think it's a complicated set up that they did many years ago and haven't updated to make it a better user experience. Once set up, it works well but adding a new item for booking takes longer than it should. Review Source KK Kenna K. Guest Relations and Digital Media Systems Lead Leisure, Travel & Tourism Used the software for: 2+ years ### "Good enough! Still needs more capabilities." June 5, 2025 3.0 Generally its good but like I mentioned in my Pros and Cons, there are some things that it lacks. It works well for our team as weve used it for over 10 years but that being said, it isnt perfect. Pros Fairly intuitive software and easy to teach to new team members. Lots of work arounds for problems. Support is very responsive and helpful. Cons Some limited capabilities with reports. Mean more for day tours is seems but we are a multi-day tour company. We wish there was a way to have our merchandise sold through Checkfront as well but the inventory system gives us headaches. Review Source DJ Derek J. Owner Recreational Facilities and Services Used the software for: 2+ years ### "Good booking app" November 1, 2024 4.0 Checkfront is an easy to use booking tool that is always improving but lacks the ability to manage complexity. Pros The booking management was easy and the customer storefront to book flowed nicely. There are a lot of integrations, and the product is always evolving. The price was actually pretty good compared to other products. Cons Some complex booking processes were difficult to set up and felt "hacky" where we had to make dummy products to act as in-between triggers. The system was not designed for what we were looking to do, but it was still able to do it. Integrations would sometimes break, causing errors on the booking page. Some features were blocked behind using their payment provider tool instead of an alternative they allowed. For instance, if you used Square instead of Stripe, customer were not able to book directly from the Google search results page. Reporting was also very difficult to deal with and lacked the ability to customize it. I had to export all the data to a database daily in order to see everything. Review Source KaAP Kayla and Adam P. FishingLodge Owner Hospitality Used the software for: 2+ years ### "Online Application of Checkfront is great!" September 1, 2023 4.0 We can easily book our customers in for accommodation rentals, seasonal dock slips, as well as guided fishing trips. Payments can be taken easily through checkfront online, as well as all waivers can be sent and signed. Pros It's an affordable booking system for our small business. The PC version of Checkfront is very easy to use. Cons The mobile/app for checkfront. Difficult to use and navigate. Review Source DS Dylan S. Red Star Guy Entertainment Used the software for: 6-12 months ### "Checkfront Has Changed The Game" August 21, 2018 5.0 Overall our experience with Checkfront has been hugely positive. The support provided by the team throughout the customisation process was always fast, easy to understand and tailor made for me. Pros After operating our business for years without an online, pre-paid bookings system we had no idea of the positive impact Checkfront would have, not just for our business but for our lives. Red Star Music is a recording studio and rehearsal spaces and there was initial concern that introducing this type of system would 'scare away', deter or frustrate existing customer but to our surprise, the feedback has been overwhelmingly positive. It has been a win/win situation for everyone. Pros for customers: \* No longer have to rely on getting in touch with us to book and check availability. \* No longer have to request invoices. \* Checkfront with the addition of digital access to the spaces means we are able to be open 24hrs a day, 7 days a week. Pros for us: \* Protection from financial losses due to people not showing up for bookings, cancelling last minute and refusing to pay. With Checkfront's pre-paid system and our compulsory terms of agreement, the responsibility is placed entirely on the customers to organise themselves. \* Protection from human error during the bookings process (on our part). \* We are now open 24hrs/7 days a week and no longer are required to have onsite staff members collecting payment whenever there are bookings. \* We have more time to focus on other aspects of the business and our lives rather than having to be on call around the clock. Our phones are very quiet these days and we have more bookings than ever. Cons Understanding that our needs are fairly complicated when it comes to a customised bookings system, there are really only a few very minor things: It'd be nice to be able to set a rule that a certain time slot booking can only be booked when another before it is in place. For example - we'd like to run a 2hr discount session from 9-11pm as a gap filler on week days but we only want customers to be able to book that session if a 5-9pm session is already booked so that we aren't blocking a potential 4hr 7-11pm, higher value session. Does that make sense? No biggie though! There are a couple of things with the mobile app however: 1. If I'm away and I want to check tomorrow's bookings on my phone to see whether I need to be there or not, I can open the app and see in the list of customers from earliest to latest (top to bottom), but I have to tap into each individual customer to see what time they are actually booked, making it difficult for me to get and overall visual of how I'm going to organise the day, hire gear etc. 2. I often want to be able to contact customers when I'm away to give them instructions but there doesn't seem to be any way for me to access contact details, phone/email for the bookings in the mobile app. Being able to tap copy their phone numer and send a quick text would make life much easier. Review Source NE Neville E. Systems Administrator Recreational Facilities and Services Used the software for: 2+ years ### "Accommodation Management using Checkfront" February 23, 2022 5.0 Checkfront has met our every business need, so far. Yes, we have had to reach out to Checkfront support for assistance from time to time, but they have come to the party with a solution every time. Make no mistake, this is a great product. Pros Flexibility to meet our business processes, automated customer communications via "Notifications" (which you can tailor to your needs), calendar functions, ability to specify requirements for the booking page and guest lists. We also like the different look and feel options for your booking page. Cons If I had to make a criticism, and I mean "had to", I would say that because Checkfront is so flexible in its design features, there is a learning curve to understand how the functionality works. That is why you need good customer support, which you also get with Checkfront. Reason for choosing Checkfront We are a ski club with very specific booking requirements. We book beds not rooms. Our booking officer needs to allocate rooms based on the best fit of guests who book. We tried a variety of products but they all did not pass the first cut either because they were too industry specific or too expensive. Checkfront gave us the flexibility to tailor it to our business processes and requirements. A perfect match. Review Source Response from Checkfront March 24, 2022 Hi Neville! Thank you for your review and feedback! Yes, we also agree that there is quite a learning curve with Checkfront's robustness! We will be trying to make everything easier to use with more in-app guides coming soon! SB Sharon B. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Excellent way to run your in-house reservation system" August 31, 2023 5.0 Very positive Pros The overall use is great. It takes time to learn and set up but pays itself back ten fold once in play making your small business run professionally. Cons Limited items unless you upgrade which doesn’t make sense for small seasonal businesses. We don’t run in the winter so let us keep being able to hibernate the account in the winter and not pay full price. Reason for choosing Checkfront It charges the business and not the customer. We prefer that. Review Source FJ Fred J. Tour Guide Hospitality Used the software for: 2+ years ### "Great service for the small tour opperation like my business" August 26, 2023 5.0 Great, good service and most of the time I can figure things out without any help from customer service. Pros At first it took some time to understand the platform, but their people made that process easier with various videos and instructions Cons Kinda expensive on a monthly basis, and oftentimes I'll have no tours, but still have to pay Checkfront Reason for choosing Checkfront Better product and service Review Source Response from Checkfront August 30, 2023 Hi Fred, Thank you for your review! We are happy to hear you've had a positive experience with our Support teams. If you are curious, we also offer an alternative to the monthly fee, where a percentage per booking fee is charged, rather than a subscription. So times when you have no tours, you don't pay. You can find more information here: https://www.checkfront.com/plans/. Thank you, Jamie @ Checkfront PH Pam H. CEO Retail Used the software for: 2+ years ### "Easy On Line Booking System" August 30, 2023 5.0 Pros The systems are in place to send email reminders and confirmations of items booked. The booking is easy to set up so your customers can go through the form themselves Cons When checking on a customer name you have to be exact - it doesn't show similar names like it use to, would love that back Reason for choosing Checkfront Was the best system for rental business - now use it in another interior design business Review Source Response from Checkfront August 31, 2023 Pam, we appreciate you taking the time to share your experience. I've passed along your feedback to our Product team to consider as they are constantly working to meet our customers' needs. Best, -Tasha B. VR Verified Reviewer Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Helpful for Small Businesses" February 13, 2019 5.0 Overall we are very satisfied with Checkfront. Any time we have had to contact support for a problem, they respond quickly and provide satisfactory solutions. Pros Basically Checkfront is fairly easy to use. As a tour operator, there is a lot of flexibility given to obtain the information we need from our passengers. We feel it is easy to maintain and fits our needs. For our guests using the software, we have never received any negative comments and feel it is user friendly. We like that we were able to link our liability waivers for the guests to complete ahead of time which saves a lot of time and paper. Another timesaver is the way the bookings are linked directly to our Quickbooks account. Overall, we are very satisfied with everything that Checkfront does for us. Cons Reporting seems to have a fair amount of issues. We have contacted support about this and they are aware of the problem but just haven't figured out a solution yet. This is very time consuming to manually calculate monthly and yearly sales totals which are definitely incorrect in the Checkfront system. Review Source VR Verified Reviewer founder and brand manager Sporting Goods Used the software for: 2+ years ### "Checkfront is the heart of our services business" August 25, 2023 5.0 Pros Ease of use and excellent customer service Cons Integration with websites is somewhat limited. WOuld love to have it be a bit more customizable. Review Source Response from Checkfront August 28, 2023 Thank you so much for your review! We're glad to hear Checkfront supports the needs of your business and improves your customers' experience! - Tasha B. PW Phil W. Proprietor Leisure, Travel & Tourism Used the software for: 2+ years ### "Solid Booking Software" March 4, 2022 5.0 I use it on a daily basis and find it really easy to navigate. Pros It is easy to use once you have everything set up. Your bookings are on automation. Booking comes in, emails and confirmations are set. Follow-up emails can be set up. Easy search functions for bookings and daily manifest sheets are clear. Nice to use. Cons It doesn't always fit your specific needs, but the support is always there to help with a workaround. It takes ages to get specific items added to the updates. Review Source Response from Checkfront March 24, 2022 Hi Phil! Thank you for your kind words! I am happy to hear that you have found use easy to use and helpful to your business so far! Happy Bookings! AO Annie O. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Bike Hire, Annie " August 30, 2023 5.0 It's very good. Pros Easy-to-use. Reports are helpful when reviewing my business Cons Changing an inventory item when aliased . It takes a long time to set up inventory items. If the parent number is changed, it would be good if aliased would automatically change. Reason for choosing Checkfront It was recommended to me by a client Review Source Response from Checkfront August 31, 2023 Hi Annie, thank you for taking the time to review Checkfront. I have passed along your feedback to our product team as they thrive off of customer feedback. Best, - Tasha B. SC Sharon C. General Manager Hospitality Used the software for: 2+ years ### "Checkfront Is Great!" August 30, 2023 5.0 My overall experience with Checkfront has been good Pros I like the reservation calendar and online booking the most. Cons I think it would be beneficial to be able to mark rooms as they're cleaned. This would enable me to when to know when the room is clean and ready to be turned over to the next guest. Review Source Response from Checkfront August 31, 2023 Hi Sharon, thank you so much for writing a review for Checkfront! The product team thrives off customer feedback and I have passed yours along to them. Best, - Tasha B. CR Chris R. President Consumer Services Used the software for: 2+ years ### "Checkfront = Next Level" August 20, 2018 5.0 Checkfront affords is the ability to automate so much of the reservation process that not only do we have extremely organized and fluid interaction with customer’s reservations but we can streamline so many other elements of our system such as housekeeping as well. Pros Multiple configurations allow us to customize our back and front facing reservation database even though we are not a traditional hotel. Support is usually very detailed and forward thinking. If what we want can’t be accomplished, we always get good insight on workarounds and temporary solutions, that sometimes work better than what we had planned. CF constantly works to improve itself. We get monthly updates that bring new funtctions and extension platforms into the mix. It’s about 75% of the way to eliminating the rest of our internal support platforms - loyalty rewards, staff scheduling, & customizable customer profiles are the remaining topics we’d like to see incorporated into CF. Cons We hold little hope that our feature requests will ever be developed. Configuration on the backend comes with a significant learning curve. One can get lost in the labyrinth of configuration options. I understand it’s necessary for all the functionality on the front end but if hotels are configuring this themselves, the labyrinth could be a little less complicated (topics re: parameters, & alias are very confusing). Review Source KM Kathleen M. Office Manager Recreational Facilities and Services Used the software for: Less than 6 months ### "Game changer for our rental business" June 30, 2021 5.0 Brilliant. Saved a ton of time. Better service for our customers b/c they can see what we offer and if we don't have it they can seek it elsewhere. Pros This was the most significant change in our rentals in the 37 year history. Or at least, from my vantage point. It is much easier for the customer to see what is available. The way they interact with the software with images is excellent. I also appreciate how we could offer such a variety of kayaks, canoes and stand-up paddleboards, and a range of pricing. Super flexible. A bonus, was that even after we had taken rentals, we could make changes, and not affect the initial bookings. I have found this software to be excelent. Saving us a ton of back and forth with customers and allowing our customers to see what we have, literally because we have pictures on the site. Awesome. Cons The initial learning curve is always tough. Though ultimately, the upfront growing pains have been waaay worth it. The customer services - and recordings that are sent after the session are really helpful. Reason for choosing Checkfront I used Bookeo in the past for trip scheduling..though it did not do what CF did in the case of rentals. Review Source Response from Checkfront January 4, 2022 Hi Kathleen! Wow, what an amazing review. We really appreciate your honest feedback. We are happy to hear that we have been able to provide such a useful service to you. I will be sure to pass along your feedback about getting started to team :) Thank you again for choosing Checkfront. AC Adrian C. General Manager Hospitality Used the software for: 2+ years ### "Checkfront transformed our Business" July 5, 2021 5.0 A product is only as good as the team behind it, there is always a learning curve when implementing a system like this that controls your business and I can say hand on heart the Support Team have been there all the way, I have never found a companies support as efficient as Checkfront. Pros Online live inventory control and cash collection on bookings helped us manage our business far more efficiently than we ever could in the past. Cons Nothing comes to mind, there are features we don't use, but that is more likely because it is irrelevant to the way we use Checkfront, not necessarily a con. Reason for choosing Checkfront Checkfront just did everything we needed and more! Review Source Response from Checkfront January 4, 2022 Hi Adrian, thanks for your honest feedback. We're glad you're enjoying the flexibility that Checkfront provides and that our Support Team has been so helpful! Once again, thanks for choosing Checkfront :) Similar Products Featured