# Ventus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Ventus the right Field Service Management solution for you? Explore 43 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/98911/VMS-for-Service-Managers/reviews --- Ventus 4.3 (43) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Reviews of Ventus Ease of use 4.2 Customer Service 4.3 ## Pros and Cons in Reviews SN Seth N Director of Information TechnologyConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “It allows for seamless integration across different business functions, making it easy to keep track of projects, financials, and field operations in one place.“ August 29, 2024 DM Danye M Office ManagerMechanical or Industrial Engineering, 11 - 50 employeesUsed the software for: I used a free trial. “The demo was detailed, and it was cool to see the updated version of GUI.“ August 9, 2024 MB Matt B Outside Sales and MarketingOil & Energy, 51 - 200 employeesUsed the software for: More than 2 years. “With the process being similar it makes training easier with new hires.“ November 11, 2024 ## Showing most helpful reviews Showing 1-25 of 43 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RH Russell H. Asst. Service Mng./Tech/Inside Sales Facilities Services Used the software for: 2+ years ### "Bar-coding & Scanning" May 9, 2019 5.0 Enjoy working with VMS. They seem to be able to fix most problems in a timely manner and willing to listen to ideas and new problems when they arise. Pros Bar-coding has allowed us to tag each individual item as it is received. Once tagged it makes the transfer of material from warehouse to Tech van much easier and faster (saving time) and this allows us to scan the item versus typing it in which can lead to many typos and errors which leads to wrong parts getting transferred and of course that leads to loss of money and extremely time consuming to fix (MONEY SAVER $$). Bar-coding also has allowed our Techs in the field to be able to scan the item directly to their tablet. This is much faster and no room for typos and picking the wrong part. Not only has this helped us in the everyday operation but Bar-coding and Scanning also has cut our time for inventory down by more than half. What would take us (2) full days we are now doing in less than an (8) hour day. Cons Bar-coding and Scanning has been a positive for us. Review Source DDD Dee Dee D. Administrative Manager Environmental Services Used the software for: 2+ years ### "Software - People and Products - Look No Further" April 18, 2019 5.0 Through the years we have grown along with VMS in our needs and usage of our software. Had the need 3 years ago to research new software after having been on the VMS (GUI) product over 20 years. After much talk, many demos and group conversations, we stayed with VMS and went with the VENTUS product and have not regretted the decision. The software is great and the people are even better! Pros It is a fully integrated product from purchase orders to dispatch to all things financial. We don't have to go outside the VMS product for supporting software such as an accounting product. Ventus can be customizable to fit your needs and have not seen a better dispatch board. Cons There are places in the software that are inflexible and some processes that could be improved such as the ability to online add items (such as a new vendor or a new inventory part #). Currently have to go the task of adding something new. Review Source AM Anita M. Controller Oil & Energy Used the software for: 1-2 years ### "Pros and Cons" May 7, 2019 2.0 Because of the functionality and ease of use, it has great potential. However, the instability of the programming and the poor response of service makes me wish we had not purchased the product. Pros It has great functionality, and it's user friendly. Cons 1\. The programming is very unstable. Most of the time, when a new release it's out, it messes up something that was working correctly before. 2. Service is far to slow in responding, if they respond at all. If they do respond, they are usually helpful....BUT it's rare for them to respond quickly, and sometimes they do not respond at all. Review Source KF Krista F. Manager Construction Used the software for: 6-12 months ### "New Software" November 21, 2019 5.0 If you are considering purchasing Ventus for your company - the first thing I would recommend you to consider is that implementing ANY new software will be a headache. Not everyone learns at the same rate and everyone hates change. When we first started, \[SENSITIVE CONTENT HIDDEN\] told me very clearly to plan on a year to get all of the bugs (both software and personnel based) ironed out. He was right. We have actually gotten most of the rough waters behind us in six months. The customer support system is exceptional. We are a petroleum based company and because of the specialized nature of our business Ventus has made MANY customizations. While no software will be able to do everything your company needs, I feel like Ventus bends over backward to get you the information you need for your business. Pros Customer Support and ability to customize Cons Reports. But there is now a designer function and more reports that are Excel Raw - improving each day Alternatives considered [Sage Construction Suite](https://www.capterra.com/p/154874/Sage-Construction-Suite/) Reason for choosing Ventus More versatility in Ventus Review Source KO Kimberly O. Controller Consumer Services Used the software for: 2+ years ### "VMS HVAC Software" April 17, 2019 5.0 It's a great software for any HVAC contractor looking to have every platform under "one roof". Pros We migrated from VMS to Ventus about 4 years ago, and it was a great decision! We were up and running within a day and needed very little training. The support from VMS is great, they are always very helpful and responsive. The product is easy to use and navigate, and we are very happy! Cons Currently, the only issue we have with the software is that we are not allowed to have a master password for the Company Maintenance portion, and have to call in every time we need to use that portion of the software. Sometimes we are doing maintenance changes after hours, and we cannot obtain a password then. Review Source DR DuPre R. CFO Construction Used the software for: 2+ years ### "Review" April 17, 2019 4.0 I have had a good experience with VMS. If I have a question about how something works they will show you how to use their program so it works for you. Pros I like how easy it is to use and understand VMS. You are able to get reports that show you valuable information. You are also able to put things in order by job number or area. Cons I don't like that this program is set up as excel but it doesn't have all the functions of excel. For example you should be able to group a bunch of categories in order and be able to change them. In Job Cost when setting up a job it would be useful if you could change all of the divisions, departments, or tax codes all at once. Review Source JJ Jeff J. Accounting Construction Used the software for: 2+ years ### "Ventus" December 3, 2019 5.0 We are in the process of making things more automated and less labor intensive through use of mobile data portion of this software. Looking forward to discovering more efficiencies we were unaware of previously. Pros The thing I like most is that it is all inclusive containing dispatch / service through payroll and accounting. Also the fact that it’s customizable to your business - different companies have different ways of using it. Cons There is a learning curve - it takes a while to learn everything this comprehensive software is capable of. I still am learning more each day even after 2 plus years. Reason for choosing Ventus I was not an employee when those decisions were made. Review Source LW Linda W. Vice-President Construction Used the software for: 2+ years ### "Great Software" February 14, 2017 5.0 We did a lot of research before we purchased this software in 1996. We have been using it since then and have had no real problems with the software. The customer support is awesome and they are quick to respond. They have expanded the capabilities of the software, we have not kept up with all the enhancements. The support has been a 9 out of 10 even though I realize we are a very small company and do not use the software to the extent, they are still supportive and do not make us feel unimportant. I do admit there are a few items that I have sent to them that are still not resolved, but it is not a game changer and the software still works great without the issues being resolved. Pros integration between all modules is great Cons in service - on the gui side (vms not ventus) you can't search by the name of a street, you have to have the house number or when you search in a/r, its is by the vendor id and not the name Review Source DA Douglas A. Vice President Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Great Customer Support" April 17, 2019 4.0 We have been with VMS since the text-based user interface days. Teams are wonderful. It is great to visit with them every year and to know there is a friend on the other end of the support line when we need it. Pros Top marks for customer support. Having an integrated solution for all our business is very efficient. Cons The documentation is only on-line, not integrated into the software. The documentation is task accomplishment specific. It does not lend itself well to "What does that field do?" or "What is the impact of checking this box?" type questions. Review Source VS VICKIE S. BOOKKEEPER Electrical/Electronic Manufacturing Used the software for: 2+ years ### "AIA BILLING" May 10, 2019 5.0 Pros THE PROGRAM FOR AIA BILLING IS THE EASY SET UP OF THE JOB TILL COMPLETION OF THE JOB THE WAY THE PROGRAM GIVES THE CUSTOMER ONCE SUBMITTED A COMPLETE BREAK DOWN OF THE BILLING OF THE MONTH - FROM THE INVOICE TO THE SCHEDULE OF VALUES, TO THE APPLICATION OF PAYMENT Cons IF A MISTAKE IS MADE IN THE AP - IT IS NOT FUN TRYING TO CORRECT AND REMOVE IF A DISCOUNT IS TAKEN AND SOMETHING IN THE SYSTEM DOES NOT TAKE THE DISCOUNT IT CAN SHOW UP IN HISTORICAL NOT A FUN THING TO GET OUT OF THE SYSTEM Review Source JR Jennifer R. OFFICE MANAGER Construction Used the software for: 2+ years ### "GREAT SUPPORT!" February 13, 2017 4.0 I've been working in the VMS software since 1995. We have seen and been through the many changes of VMS. What always stays consistent is the wonderful support at VMS, specifically our rep. She is always helpful and insightful. She is funny and understanding. The software is easy to work in, and easy to train new hires. Review Source JE Jessica E. Service Coordinator Construction Used the software for: 1-2 years ### "Amazing results of our business performance, paperless procedures." June 3, 2016 5.0 Pros The ease of learning the software and customer support received from VMS has made our transition to the software much smoother than we anticipated. The programmers and reps are always willing to listen to your problems and help with different suggestions. Cons Crystal reports have been a struggle for us, when running reports. More training with Crystal Reports would be beneficial. Review Source YW Yvette W. CFO/VP Used the software for: ### "VMS software and the Vertical Market Staff get our Vendor of the Year Award" September 18, 2014 5.0 I can't say enough of how much we love the VMS product, and how reliable it was for us. We ran VMS from 1997 through 2013, migrating from VMS to the SQL version (Ventus). During our time on VMS, we experienced practically no software problems with the program. The support was, and continues to be great, and I have the highest degree of confidence when I do have to call that issues are taken care of quickly. These guys really deserve an award! Review Source SC Sharon C. Used the software for: ### "VMS is a wonderful company to work with." February 13, 2017 5.0 We have been with VMS since 2003 and I would recommend them to others for sure. The service response is very fast. Review Source MB Matt B. Outside Sales and Marketing Oil & Energy Used the software for: 2+ years ### "Utilizing Ventus with Outside Sales " November 11, 2024 4.0 Overall a great experience. I stared my position with no petroleum experience and sat with our estimating team for 3 months to learn the industry, using Ventus from day one. After a couple weeks I was fluent enough to build my own quotes or create PO's for our team. This software was easy to learn and makes it easy to learn, and it's very intuitive in the sales process. Pros As a salesmen Ventus makes it easy to compile quotes or PO if needed. With the process being similar it makes training easier with new hires. Cons The graphical user interface or reporting and ease of use when using reporting. Review Source SN Seth N. Director of Information Technology Construction Used the software for: 2+ years ### "Comprehensive Software Solution for Streamlining Service and Construction!" August 29, 2024 5.0 Ventus provides a comprehensive solution for managing various aspects of our business, including construction, service, billing, accounting, and mobile technician management. It allows for seamless integration across different business functions, making it easy to keep track of projects, financials, and field operations in one place. The mobile app for technicians ensures real-time updates and communication, enhancing efficiency and reducing response times. While the software is robust and offers a wide range of features, there might be a learning curve initially, especially for users unfamiliar with all-in-one platforms. Overall, it significantly streamlines processes, improves data accuracy, and enhances collaboration across teams, making it an invaluable tool for businesses in the service and construction industry. Pros Ventus has modules that address the majority of our business application needs in one piece of software. It gives us the ability to instantly dispatch P1 tickets to our remote technicians and gives them the ability to invoice instantly. It also gives us the ability to manage construction projects from start to finish. Cons There have been many improvements to reporting in the application, but I would like to see a dashboard that would give us quick data visualization options. Review Source NB Nicole B. Assistant Treasurer Oil & Energy Used the software for: 2+ years ### "Great software!" October 20, 2024 4.0 We have had our Ventus software for 6 years now. It has worked well for us and we have enjoyed the updates and great customer service. Over the years we have been able to transition from paper job tickets to mobile tickets for our techs and now are integrating time cards. It truly is an all in one system. Pros The ability to have everything in one software. Cons Some of the processes has quite a few steps that i wish were more streamlined. Review Source SL Shelly L. MANAGER Construction Used the software for: 2+ years ### "Ventus user for 10 years" October 16, 2024 5.0 We have had the software for 10 years and it has worked out great for us. Pros Love the mobile data for the techs to bill on site. Cons Check register is hard for me as I compare it to Quickbooks. I would love to have a little more training that doesn't cost me a ton to get. To see how I can make use of the software even more. Review Source DM Danye M. Office Manager Mechanical or Industrial Engineering Used the software for: I used a free trial ### "From GUI to Ventus; A success story! " August 9, 2024 5.0 I would like to know more about Ventus. The demo was detailed, and it was cool to see the updated version of GUI. Pros Ventus has a huge array of updates and advancements for the staff in the office and the techs in the field. The system seemed user-friendly and easy to navigate depending on tasks. Cons The colors in Ventus were hard on the eyes from time to time. Alternatives considered [BuildOps CRM+](https://www.capterra.com/p/174683/Shark-Byte-CRM/) Reason for choosing Ventus We are existing customers and thought the transition would be smooth. Review Source LN Lisa N. Office Manager Construction Used the software for: 2+ years ### "Overall review" April 19, 2019 4.0 Ventus is helping us find ways to keep our costs lower and we have not implemented all of the capabilities yet. It does take awhile to learn the functions. However, the software makes more sense if you understand how it functions! Pros Item inquiry is one of my favorite functions. Ventus makes it easy to find when a part came in, where it came from and the open and past sales. This has became a time saver in many ways. Writing checks in Ventus is a breeze. It allows us to change the information prior to creating the check if discount amounts were entered in incorrectly. There is a new credit memo function in AR for applying checks to invoices has saved time and allowed us to keep a better AR record. The new lookup functions that have been added everywhere makes finding information easier. One downfall is not being able to lookup a number with begins with. Cons The item inquiry is one of my favorite features in Ventus. However, we do not have a way to look up customer part/material sales history. This can be difficult when a customer would like something that they ordered before but is unsure of the part number. Post-match: The overall idea of post-match is wonderful! However, we are a company that pays our invoices by the discount date. We were unable to create checks for parts that were not received in. Loved the idea of being able to see what po was applied to the invoice. However, saving money was a bigger priority. We had to leave post-match so we were able to write checks. Still waiting for that function to change so we are able to utilize Ventus to the fullest. There has been a recent change to where our overall control of our company maintenance was taken away. Our company takes pride in the controls that we have over our accounting software and the upkeep of it. Because of this we have set-up controls to keep others out where they do not belong. Our control over this has been taken away because of other companies and their misuse of the company maintenance, AR Inquiry and AP History. This should be regulated by the company and not VMS. Review Source RD Regina D. Controller Construction Used the software for: 6-12 months ### "Work In Progress" November 21, 2019 4.0 We were lacking in the inventory/bar coding processes and are slowly becoming better at using this feature. It made Physical Count a lot faster. I know we will see better tracking between warehouses once everyone gets it under control. Also, the ability to transfer estimates to a job or service ticket will change things for us and make us more efficient. Pros Pros-One software for all facets needed to operate a business. The staff at VMS make you feel like family and are personally vested in your success. Bar coding capabilities. Ability to transfer Estimate to Job Cost and Service. The ease of searching is great. Docu - ability to attach all documents. Vast number of reports, very diverse in what you can pull. Ability to save to queue to have a history of all transactions. Cons Cons - No user's manual. Inconsistency between modules in where to go to search really just inconsistencies between modules period (Ex. some modules you go through Tasks to execute things, others you can do directly from the screen you are in). Can't set zero quantities doing a cycle count for a portion of inventory. Lack of synchronized data (Ex. PM Inquiry -must execute function to make sure it is current; Job Cost - when changing contract through JOB BUDGET/COST SUMMARY - it does not update contract amount in Job File) Passwords - need ability to set override capabilities for specified actions. Daily Password needed for everything under Options. Lack of automatic GL entry or notice that one is needed if a user performs a transaction that needs to have a GL trans done (ex -physical count, inv adj) Lack of "locked for editing" warning when accessing something that someone else is currently in. Reason for choosing Ventus It appeared to have more of the options we were looking for. It also seemed easier to use and implement in our day-to-day processes. Switched from [Sage 100](https://www.capterra.com/p/227232/Sage-100cloud/) We needed the ability to bar code our inventory and needed a more robust job cost tracking software. Review Source SC Stacy C. Contract Administrator Construction Used the software for: 2+ years ### "Your One Stop Shop" May 1, 2019 4.0 We have been able to drastically reduce the time for our inventory with the barcoding solution. We have gone from 2 weeks of a 8 person team to 2 days with a 3 person team. We are getting accurate counts, transfers and costing. It has eliminated duplicate item files for the same product (you can use cross reference to link multiple skus to the same item). The job costing has allowed us to run more efficiently and know when we are going to do way better (or way worse) on an estimate. The service reports help us understand which technicians are profitable and which need help. They are always improving and coming out with new features and add-on's to help with processing. Pros I like most that the software contains almost everything that we need. It has service for our dispatching and bill of service. It has job costing for all of our larger projects. It has Payroll, Inventory, Accounts Payable, Purchase Orders, Equipment Controls, Call Management, Estimating, Order Processing for over the counter parts sales and Accounts Receivable. You wont need anything separate to run your day to day transactions. The Dispatch board is our FAVORITE part. You can schedule your technicians, maintain contracts with billing, bill by time and material, fixed dollar or flat rate. Cons There is few online add options. For example, when you need to make a new inventory item, you have to go to the item maintenance file. So you have to leave the screen to you are and go somewhere else - however, you can keep the tabs open so don't loss what you are working on. Some of their add ons (like e-time) don't really work for technicians that are multi-taskers (work both on jobs and service tickets). Review Source TJ Teresa J. General Manager Facilities Services Used the software for: 2+ years ### "Ventus Review" November 22, 2019 5.0 We make it a point to attend the annual user conference. At the conference we are able to meet and talk with other users, as well as VMS staff. We can voice concerns or problems we have and also are encouraged to suggest new ideas or features we would like to see added to the software. We always come back from the conference with new information and ideas for improving our workflow. Above everything else, we value the Vertical Market Support staff. All software has issues and the client portal allows us to log issues and check the progress. The staff is courteous, helpful, and knowledgeable. Pros From an accounting standpoint, it works very well because all modules, including General Ledger, are part of the Ventus product. The dispatch board is very dynamic especially when running mobile data. We are also implementing the barcoding module and DocU, the paperless document management module. Cons Because the software is so versatile, sometimes we struggle with finding the best way to set up our work flow process. Reason for choosing Ventus One of our deciding factors in purchasing VMS in 2002 was the capacity the software. We found everything we needed for to run our business as it was and thought that it would be able to meet our needs for the future. We were not disappointed! VMS has always kept up with changing technology and has been able to offer everything we need to run our business efficiently and profitably. Review Source RL Ryan L. Office Manager Construction Used the software for: 2+ years ### "Ventus Software Overview" May 7, 2019 4.0 We have used Ventus products for over 20 years with predominantly great success. The software can do everything we need to run our business and is a great tool to do so. Pros What I like most about Ventus is that our company is able to use one software for all of our database needs, everything we do is run through one database that covers us from contracts, service management, purchasing/accounts payable, accounts receivable, payroll, billing, it does it all and each module communicates with the other. Cons My only dislike is that due to the system constantly being enhanced via software updates, our company experiences a higher than desirable frequency of bugs and issues when we do software updates. These can often be solved fairly quickly, but the amount of issues our company has faced has been a real hardship both in terms of time we have to spend tracking issues and on the flip side, waiting on fixes for the issues that we experience. We have only been on Ventus for a little over a year so we are hopeful that as time goes on the problems will become a less common occurrence for us. Review Source MW Michele W. VICE PRESIDENT Construction Used the software for: 2+ years ### "Best Construction, Service, and Inventory Software on the Market" September 16, 2024 5.0 I have been using Ventus since 2011. It has transformed our ability to become more efficient and profitable in Job Costing, Service, and Inventory. Also allows for security in who can do or see certain modules. We set up bar coding and mobile data with this software. It is great and highly effective! Pros I love the complete, thorough, and effective applications that allow for effective accounting and profit calculating. Cons There is really nothing I dont like about it Review Source Talk to a Capterra advisor for free and get results within 15 minutes.