# DonorSnap Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about DonorSnap Software - reviews, pricing plans, popular comparisons to other Donation Management products and more. Source: https://www.capterra.com/p/97513/DonorSnap --- # DonorSnap Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) DonorSnap ## What is DonorSnap? Discover why thousands of nonprofits have trusted DonorSnap for over a decade. DonorSnap is an all-in-one donor management software. Save countless administrative hours with time-saving tools and integrations. Take your fundraising to the next level with robust reporting and communication tools. Pricing starts at $50 per month. Try DonorSnap with your own data risk-free for 30 days. ## What is DonorSnap used for? [Donation Management](https://www.capterra.com/donation-management-software/)[Nonprofit](https://www.capterra.com/nonprofit-software/)[Nonprofit CRM](https://www.capterra.com/nonprofit-crm-software/) Overall rating Based on 415 user reviews Reviews sentiment Positive 94% Neutral 5% Negative 1% Pros & cons Comprehensive video tutorial support Affordable nonprofit management solution Cumbersome data import/export process Starting price $50 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## DonorSnap alternatives Highest Rated [4.8 (625)](https://www.capterra.com/p/156860/Donorbox/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (1,396)](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (1,287)](https://www.capterra.com/p/131207/Bloomerang/reviews/) Starting price $125.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (617)](https://www.capterra.com/p/102088/NeonCRM/reviews/) Starting price $139.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/97513/DonorSnap/alternatives/) ## Who uses DonorSnap? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Comprehensive video tutorial support 98% positive reviews out of 55 Most reviewers indicate tutorial-based training provides clear, accessible videos and prompt, personalized assistance for users. Mary M Development Director, 11 - 50 employees. "The videos and support materials make onboarding new staff so much easier and greatly reduce the need for additional training." Cumbersome data import/export process 44% negative reviews out of 50 Some users comment data import and export involves tedious steps, confusing formatting, and limited batch processing options. Affordable nonprofit management solution 100% positive reviews out of 53 Most reviewers describe small nonprofit support as cost-effective, easy to use, and adaptable for growing organizations. Kate G Director of Development and Marketing, 2 - 10 employees. "We're a small organization and it's important for us to have a product that meets our needs, but is affordable." Extensive live and recorded webinars 100% positive reviews out of 29 Most users report webinar training offers frequent, interactive sessions and on-demand videos for ongoing learning. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Donor Management 4.8 (119) 84.87% of 119 reviewers that rated this feature as important or highly important It gives you a centralized way to manage donor information, track giving trends, and automate communications. Users think DonorSnap saves time, simplifies updates, supports custom fields, and makes it easy to acknowledge donors and monitor relationships over time. Donation Tracking 4.9 (109) 76.15% of 109 reviewers that rated this feature as important or highly important With DonorSnap’s donation tracking, you can easily record and analyze all types of contributions, customize fields, and generate detailed reports. Reviewers appreciate the intuitive entry process, flexible reporting, and seamless integration with QuickBooks and Stripe for online donations. Contact Management 4.7 (84) 75.00% of 84 reviewers that rated this feature as important or highly important DonorSnap offers a flexible system to organize, update, and segment contacts, including households and individuals. Reviewers appreciate the ease of finding, merging, and updating contact details, mobile access, and integrations with Constant Contact and texting for efficient communication. Reporting/Analytics 4.5 (58) 77.59% of 58 reviewers that rated this feature as important or highly important DonorSnap helps you generate and customize reports for campaigns, donors, and trends. Reviewers indicate built-in and custom reporting is valuable, especially DataMinerPlatinum, though some find custom report setup challenging and wish for easier report organization and combined donor-volunteer data. Online Giving 4.6 (41) 73.17% of 41 reviewers that rated this feature as important or highly important You get streamlined online donation processing with responsive forms that integrate into your website and DonorSnap. Some reviewers find setup simple and time-saving, value integrations with Go eMerchant and PayPal, but wish for more customization and smoother website connections. For Nonprofits 4.8 (118) 72.88% of 118 reviewers that rated this feature as important or highly important Software specialized for non-profit organizations DonorSnap 81 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Generate one-off reports that meet information requirements Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools that help educational institutions or fundraising organizations connect with alumni Manage attendance for classes, shifts, meetings, or events Allows businesses to create and manage auctions. Create budgets based on historical data and future projections Track and manage schedules and meetings via an integrated calendar Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Group campaigns by project, client, or campaign for better management. Manage a group of members established for coordinating plans, programs, or other initiatives Manage and track all internal and external communication conducted via calls, email, text, or chat Centralized database of stakeholders and their contact information such as names, address, phone number etc. DonorSnap offers a flexible system to organize, update, and segment contacts, including households and individuals. Reviewers appreciate the ease of finding, merging, and updating contact details, mobile access, and integrations with Constant Contact and texting for efficient communication. View donor contribution history, track how much money have been raised over time and measure progress Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Store and organize documents in a centralized system With DonorSnap’s donation tracking, you can easily record and analyze all types of contributions, customize fields, and generate detailed reports. Reviewers appreciate the intuitive entry process, flexible reporting, and seamless integration with QuickBooks and Stripe for online donations. Search 3rd party databases to identify potential donors It gives you a centralized way to manage donor information, track giving trends, and automate communications. Users think DonorSnap saves time, simplifies updates, supports custom fields, and makes it easy to acknowledge donors and monitor relationships over time. Track and collect membership dues Electronically collect payments for goods or services Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Pre-made examples and templates for emails Track delivered, received, and opened emails Schedule and manage the logistics of activities and other gatherings Manage tickets for specific events Software specialized for non-profit organizations Store, manage and track all forms in a centralized location Manage revenue acquired through grants, donations, and other sources (accountability vs. profitability) Activities related to raising money for a specific cause Use AI to generate content in the form of text, images, videos, etc. Ability to match gifts through the system Establish measurable goals and objectives and track their progress over a specific period of time Monitor application statuses, proposals and award funds Review data from past periods to reveal recurring tendencies Track interaction history by documenting conversations for contacts Add, store and access information pertaining to members Database of members to track personal information of individuals and families Access software remotely via mobile devices Ability to make a donation from a mobile device/app Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Create new forms and/or use ready-made online form templates You get streamlined online donation processing with responsive forms that integrate into your website and DonorSnap. Some reviewers find setup simple and time-saving, value integrations with Go eMerchant and PayPal, but wish for more customization and smoother website connections. Accept, record, and reconcile financial transactions Adjust communications based on previous interactions or personal preferences Track commitments to donate in the future Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Upload, track, and submit receipts in a central database Manage and track recurring gifts Automated process of charging customers at regular intervals for repeated access or use of a product or service Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns DonorSnap helps you generate and customize reports for campaigns, donors, and trends. Reviewers indicate built-in and custom reporting is valuable, especially DataMinerPlatinum, though some find custom report setup challenging and wish for easier report organization and combined donor-volunteer data. Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Create, manage and track all task activities and progression Track and manage the scheduling of tasks Set up connections to third-party platforms to improve business processes Manage volunteer information and direct volunteer resources Web form that allows users to enter data that is sent and processed for different reasons Seamlessly integrates with 3rd party websites Get Advice We can help you find the software with the features you need. Features 4.3 (381) 4.3 Based on 381 reviews ## Pricing Value for money 4.8 (351) Free Trial [View pricing plan details](https://www.capterra.com/p/97513/DonorSnap/pricing/) Up to 1,000 Contacts $50.00 Flat Rate,Per Month It includes: - Acknowledgement Letters - Calendar Reminder System - Constant Contact Integration - Data Export - Donor Management - Event Registration - Excel Import - Mail Merge - Mass Emails - Membership Management - Moves Management - Online Donation Forms - Pledge Tracking - Quickbooks Integration - Reporting - Volunteer Tracking Up to 2,500 Contacts $70.00 Flat Rate,Per Month It includes: - Acknowledgement Letters - Calendar Reminder System - Constant Contact Integration - Data Export - Donor Management - Event Registration - Excel Import - Mail Merge - Mass Emails - Membership Management - Moves Management - Online Donation Forms - Pledge Tracking - Quickbooks Integration - Reporting - Volunteer Tracking Up to 5,000 Contacts $90.00 Flat Rate,Per Month It includes: - Acknowledgement Letters - Calendar Reminder System - Constant Contact Integration - Data Export - Donor Management - Event Registration - Excel Import - Mail Merge - Mass Emails - Membership Management - Moves Management - Online Donation Forms - Pledge Tracking - Quickbooks Integration - Reporting - Volunteer Tracking Up to 10,000 Contacts $125.00 Flat Rate,Per Month It includes: - Acknowledgement Letters - Calendar Reminder System - Constant Contact Integration - Data Export - Donor Management - Event Registration - Excel Import - Mail Merge - Mass Emails - Membership Management - Moves Management - Online Donation Forms - Pledge Tracking - Quickbooks Integration - Reporting - Volunteer Tracking Up to 20,000 Contacts $200.00 Flat Rate,Per Month It includes: - Acknowledgement Letters - Calendar Reminder System - Constant Contact Integration - Data Export - Donor Management - Event Registration - Excel Import - Mail Merge - Mass Emails - Membership Management - Moves Management - Online Donation Forms - Pledge Tracking - Quickbooks Integration - Reporting - Volunteer Tracking Up to 30,000 Contacts $250.00 Flat Rate,Per Month Value for money 4.8 (351) 4.8 Based on 351 reviews ## Integrations [ QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ AuctionSnap](https://www.capterra.com/p/10011768/AuctionSnap/)[ goEmerchant Shopping Cart Software](https://www.capterra.com/p/33858/Shopping-Cart/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (397) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (397) 4.8 Based on 397 reviews ## User reviews Overall rating 4.6 Based on 415 reviews Filter by rating 5(275) 4(114) 3(20) 2(4) 1(2) Mentioned topic Sorted by most recent BB Becky B. Deputy Director Non-Profit Organization Management ### "Great from some things, needs improvement in other areas." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 April 27, 2026 Pros The ability to pull very specific reports is helpful. The system is very user friendly. Customer support was okay. Decent value for the money. Cons Auction and EventSnap add ons - they are not intuitive, does not offer the amount of options that other auction programs do and it makes assigning tables, paddles a lot less easy to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EN Ellen N. Office Administrator Non-Profit Organization Management ### "Great app to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 27, 2026 I have consistently had an excellent experience with DonorSnap. I also appreciate the prompt and friendly responses to my inquiries. Pros The ability to create custom reports using DataMiner Platinum greatly enhances our ability to retrieve the data we need. Cons The app’s layout is inefficient: when working in Notes and Contacts simultaneously, I must close and save one to continue using the other. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS marlies s. President Non-Profit Organization Management ### "LOVE DonorSnap!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 25, 2026 Extremely positive. Mark and his team are really great to work with! I have used other donor programs and they can't hold a candle to to DonorSnap's customer service and support. I used it with another non-for profit and when we started Neighborhood Cats Network and barely had a donor base I told our treasurer we need DonorSnap. 2 years later she is thrilled we signed on because she is able to run many reports she needs for her purposes. Pros Easy to use and the customer service is FABULOUS!!! I get my questions answered very quickly. the reports are also great and easy to generate. As a non-for-profit cat rescue our donors are what keeps our organization going and DS makes it so easy to stay on top of the very important acknowledgment letters as well as producing very useful reports. Cons Can't think of anything at the moment. there was a learning curve to load in new acknowledgement letters but frankly, the support was amazing! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BJ Bob J. Treasurer and Technology Manager Non-Profit Organization Management ### "DonorSnap is our Trusted Partner " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 24, 2026 Overall, our non-profit is very satisfied with DonorSnap. We have done some testing with the new DS Analytics options and see good potential for the graphics options available in the dashboard. Pros The On-Line donations interface with our website works great and we have very few issues with on-line donations getting imported directly into the Donorsnap donor database. The End of Year Contribution Statement processing works very well. We use both the Email option for Contribution statements when we have an email address and the printing option for donors without an email address. The database reporting options have provided our non-profit with a great deal of reporting flexibility and gives us the reports we need and use for managing our donor database. Cons The mass email option works, but does not have as much flexibility as we would sometimes prefer when trying to import documents or format a mass email. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GW Gabriel W. Programs and Digital Specialist Health, Wellness and Fitness ### "Cheap, good for small nonprofits" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 24, 2026 Overall, for a small nonprofit it is an excellent choice. If you're not processing many donations and don't need a ton of functionality, it is a cheap option that will give you what you need. We moved to a new CRM when we outgrew DonorSnap. Pros It was very cheap and could handle the basics and simple CRM tasks. It is customizable enough that you also aren't missing out if you're a small nonprofit. Cons It feels and looks old. It is a little clunky sometimes, and there are a few quirks you have to get used to. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BR Brigid R. Executive Director Non-Profit Organization Management ### "A Satisfied customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 23, 2026 I truly like donor snap and all the features it offers. I am trying to utilize as many data tabs as possible. Pros The ease of use. While the program is set up to be very intuitive, there are also plenty of tutorials to help me master features I may not use too often and thus need a refresher. Cons Nothing specific comes to mind. I don't get to learn as much as I would like on features, just due to other responsibilities. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AG Apryl G. Office Supervisor Hospital & Health Care ### "DonorSnap for Donations" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 23, 2026 We use DonorSnap almost daily, so a good database is necessary for keeping our records. We would recommend them for those that need something from basic to loaded. Pros Donorsnap above all has great customer service. Any issues we have, they are quick to respond. The reports are also easy to run to get quick data. Cons Some of the areas of Donosnap can be complex, however, with that said.. they provide training videos and webinars which are always go to. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EB Erin B. Office Coordinator Non-Profit Organization Management ### "Thank you!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 23, 2026 The more I am in the system the more I learn about making it work for our organization and best practices. Pros The trainings and support team are so valuable to me, I re-watch trainings often to refresh or see what I have missed in order to get the most out of the database. I appreciate when I have any questions about a project the Donor Snap team is always quick to get back to me with actual help. The user-friendly adaptability features for customization make the database extremely useful for our organization. Cons That I was in this system for over 2 years before I knew about the Donor Snap Blog! It is very helpful for ongoing learning. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KE Kate E. Fundraising and Partnership Director Recreational Facilities and Services ### "Fundraising and Partnership Director " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 April 23, 2026 My overall experience is positive. The integration with constant contact if very valuable and the price fits our needs. Pros I enjoy the customizability of creating a database that can be filtered to my needs. The data pull feature is also very user friendly. Cons Some complications with accessing the “list” feature. There could also be improvements on detecting duplicates. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MW Meredith W. Donor and Volunteer Engagement Manager Non-Profit Organization Management ### "Good bang for the buck" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 23, 2026 Pros Great and speedy customer support, easy to use, lots of useful tutorials available, and the integration with QuickBooks is a plus. So glad it's user friendly without a ton of complicated keystrokes or steps required. Cons Wish it had more features as an all-around CRM, such as event planning and auction management. EventSnap and AuctionSnap add-ons do not quite offer enough functionality. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/97513/DonorSnap/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)