# Page 8 | WhatsUp Gold Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is WhatsUp Gold the right Network Monitoring solution for you? Explore 227 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/96050/WhatsUp-Gold/reviews

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WhatsUp Gold

4.5 (227)

[View alternatives](https://www.capterra.com/p/96050/WhatsUp-Gold/alternatives/)

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Last updated March 13th, 2026

# Page 8 - Reviews of WhatsUp Gold

## Showing most helpful reviews

Showing 176-200 of 227 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

NC

NC C.  
Network Engineer  
  
Used the software for: 2+ years

### "It does its job"

May 18, 2018

4.0

Pros

Easy of use. The graphic is very nice and the snmp feature allow pulling of devices and alerts easy.

Cons

support is lack. Not allow too many customizations to fit the needs at times. The support documentation should be better.

Review Source

ST

Scott T.  
Network Administrator  
Information Technology and Services  
Used the software for: 1-2 years

### "Excellent"

May 22, 2018

4.0

We were able to set everything up and have not had to make many changes after the initial setup to get what we were trying to out of the product

Pros

I have only use one other product to monitor our network and I have found that WhatsUp Gold is a better product by far and easier to use.

Cons

I wish that the price was a little cheaper but overall not a very expensive product to begin with when compared to others.

Review Source

NV

Nelson V.  
Sr. Purchasing Representative  
Banking  
Used the software for: 1-2 years

### "Excelent Software"

July 30, 2020

5.0

Pros

It's easy to work with, it's innovator; besides that the price is good enough.

Cons

anything so far, everything works just fine.

Review Source

Response from Progress Software

August 4, 2020

Thank you for the review and for being a valued customer.

TM

Tucker M.  
System Administrator  
Hospital & Health Care  
Used the software for: 6-12 months

### "Fantastic and Easy-to-Use"

October 29, 2020

5.0

Pros

I liked the simplicity of the deployment, as well as the customizability of the UI. I keep a dashboard up on one monitor at all times and it allows me a birds-eye-view of everything that is up or down at that time.

Cons

I currently have no complaints about the software. It does everything I need it to do, and does it well.

Review Source

VM

Vini M.  
Network Admin  
Information Technology and Services  
Used the software for: 2+ years

### "Amazing Mapping and Monitoring Features"

December 7, 2016

5.0

Nice product with a set of features for daily basis monitoring with IT management. The Dashboards are awesome and the price fits well in my budget.

Pros

Mapping, Dashboards, Monitors, Actions, NTA, APM and CM.

Cons

a small delay with post-sales

Review Source

JY

Jonathan Y.  
System Administrator  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Review"

March 9, 2022

4.0

Pros

Installation and configuration went smoothly. Support was great to work with.

Cons

Needs a more fleshed out web monitoring.

Review Source

GS

Greg S.  
IT Manager  
Telecommunications  
Used the software for: 6-12 months

### "Great Product!"

October 23, 2020

5.0

Pros

I had familiarity with the product from a previous company I worked for. WhatsUp Gold is easy to use, easy to understand and the overall layout lends itself to seeing everything critical at a glance.

Cons

Given that I specifically chose this software for its merits, I don’t have anything negative to report

Review Source

bW

bron W.  
IT Director  
Hospitality  
Used the software for: 6-12 months

### "WhatsUP Monitoring at Mohonk Mountain House"

September 18, 2020

5.0

Positive experience so far. Implementation team was great and helped with initial setup.

Pros

Easy to add devices for monitoring. Email alerts. Mobile app

Cons

I wish there was a more secure way to setup access to the mobile app. Maybe a front end unit that talked to the back end.

Review Source

Response from Progress Software

January 8, 2021

Thank you for the review and for being a valued customer.

AC

Angie C.  
Category Specialist  
Utilities  
Used the software for: 1-2 years

### "Useful software"

November 18, 2020

5.0

User friendly.

Pros

The product is very user friendly. A great value for product capabilities

Cons

Integration did take a tad longer than expected

Review Source

sJ

sheeba J.  
anugraha  
Automotive  
Used the software for: Less than 6 months

### "Review for WHATSUP GOLD"

October 8, 2022

5.0

overall I am very happy. the team is very supportive. very good system.

Pros

I am very happy to use this. Excellent experience. It is very easy to implement and use.

Cons

I had an issue with navigation. but now it's working.

Review Source

JO

Jerry O.  
IT Manager  
Banking  
Used the software for: 2+ years

### "WhatsUp Gold"

July 29, 2020

5.0

I am a happy to continue to use the product for such minimal expense.

Pros

The multitude of alert you can set up. Alerts for down systems, up-time monitoring, resources, etc.

Cons

Sometimes setting can be a little difficult and not straight forward such as using scripts

Reason for choosing WhatsUp Gold

see above.

Review Source

Response from Progress Software

August 4, 2020

Thank you for the review and for being a valued customer.

DH

David H.  
Network Administrator  
Information Technology and Services  
Used the software for: 2+ years

### "Great as a network monitoring tool"

November 18, 2020

4.0

WUG is the best solution we have found for the price we are able to pay.

Pros

This tool helps our organization to know when any switch or router on our network goes down, enabling us to keep our network up.

Cons

Enabling monitoring on just ping is not at all intuitive and there is no way to verify it without downing a device.

Review Source

gA

gamil A.  
Company owner  
Dairy  
Used the software for: I used a free trial

### "One of the best apps"

June 20, 2021

4.0

Pros

Everything about the program is beautiful. It is one of the best apps

Cons

There is no such thing as one of the best applications

Review Source

DL

Dragan L.  
IT manager  
Civil Engineering  
Used the software for: 1-2 years

### "Whatsup gold review"

July 30, 2020

4.0

Pros

i like dashboard and maps. We like to know who is trying to access our servers.

Cons

something it can get buggy or not stable.

Switched from

[SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)

we like whatsup gold better value...

Review Source

Response from Progress Software

August 4, 2020

Thank you for the review and for being a valued customer.

BM

Brian M.  
ITS Analyst  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Loads of capability"

July 30, 2020

5.0

Support is excellent.

Pros

Notifications for equipment up/down status. Asset tracking

Cons

This software does WAY more than I need it to. Version 14 was good enough for us.

Review Source

Response from Progress Software

August 4, 2020

Thank you for the review and for being a valued customer.

NS

Nicholas S.  
Project Manager  
Higher Education  
Used the software for: 1-2 years

### "WUG"

September 10, 2020

5.0

Still learning WUG.

Pros

All the features and different types on monitors you can create.

Cons

User interface could be a little more user friendly.

Review Source

Response from Progress Software

October 7, 2020

Thank you for the review and for being a valued customer.

DP

Divyesh P.  
IT  
Machinery  
Used the software for: 2+ years

### "Review WUG"

October 29, 2020

4.0

Pros

The Alert notifications for each devices in the gui so we know when something is not working.

Cons

Navigating through the Web interface is little difficult as it has many options and you need to drill down to get to the information you need.

Review Source

CA

Christian A.  
Systems Engineer  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Gets the job done. "

November 30, 2020

4.0

Mostly good. Software seems to need a lot of resources to function though and still can be glitchy at times.

Pros

Easy to use. Straight forward setup and easy to use once setup.

Cons

There could be some performance improvements. Software can be glitchy at times.

Reason for choosing WhatsUp Gold

N/A

Review Source

JB

James B.  
Systems Admin  
Legal Services  
Used the software for: 1-2 years

### "WUG is GOLD"

September 18, 2020

5.0

Pros

Great Value and ease of use for what we use it for.

Cons

Wish list is for WUG support to make video KB's articales on How to.

Switched from

[nAbleMD](https://www.capterra.com/p/75736/nAbleMD/)

Over a year ago

Review Source

Response from Progress Software

January 8, 2021

Thank you for the review and for being a valued customer.

KM

Kevin M.  
PC Network Specialist  
Insurance  
Used the software for: 2+ years

### "great monitoring software"

November 30, 2020

4.0

Very stable software for many years. They keep updating the software and adding new features.

Pros

Ability to be notified quickly about servers / services being down.

Cons

There was a buggy version a few months ago that kept causing the poller to stop.

Review Source

VR

Verified Reviewer  
Software Engineer  
Aviation & Aerospace  
Used the software for: 1-2 years

### "MONITORS AND UPDATES BETTER THAN ANY OTHER"

September 8, 2018

5.0

Pros

It is part of my task to create websites from time to time and I use WhatsUp Gold for updates regarding my networks and servers. Setup was easy and so is using it. Web traffic reporting was such an important feature of it, and so are other features.

Cons

It is pretty expensive, but to compare its usability and price, it seems justifiable.

Review Source

JH

James H.  
Systems Administrator  
Utilities  
Used the software for: 1-2 years

### "Great for monitoring system outages"

October 29, 2020

5.0

WhatsUp Gold has done an excellent job of finding my endpoints and network devices. The alerts are very informative and timely.

Pros

WhatsUp Gold works great for monitoring end points and alerting when they are out.

Cons

Automatic mapping of network has never quite got things right. I believe unmanaged switches and firewalls make this hard to operate.

Reason for choosing WhatsUp Gold

Organization used an older version of the product.

Review Source

CL

Carmelo L.  
Senior Engineer  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Good Features for the cost of the software"

May 16, 2018

4.0

Pros

WUG is fairly easy to use but does take practice to set up in a manner that will allow you to organize your infrastructure so it makes sense to you. For the cost, it does a good job of monitoring.

Cons

False alerts have always been an issue in WUG, and i've worked with it for about 10 years. It's also tedious to set up if you have hundreds of servers, especially fine tuning details for specific applications.

Review Source

MN

Mark N.  
IT Manager  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Excellent Product"

October 29, 2020

5.0

Friendly service and follow up when needed.

Pros

Easy to use. Gives our organization visibility in our infrastructure on what's UP or DOWN.

Cons

None at the moment, more features to explorer.

Review Source

Jairus K.  
  
Government Administration  
Used the software for: 1-2 years

### "null"

February 2, 2017

3.0

Review Source

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