# Page 7 | WhatsUp Gold Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is WhatsUp Gold the right Network Monitoring solution for you? Explore 227 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/96050/WhatsUp-Gold/reviews

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WhatsUp Gold

4.5 (227)

[View alternatives](https://www.capterra.com/p/96050/WhatsUp-Gold/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 7 - Reviews of WhatsUp Gold

## Showing most helpful reviews

Showing 151-175 of 227 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

ME

Michael E.  
Network/Systems/Security Admin  
Government Administration  
Used the software for: 2+ years

### "What's UP"

July 30, 2020

4.0

Pros

I can get an overall view of my infrastructure. Then drill down where necessary.

Cons

Not being able to filter what devices are collected in an IP scan.

Review Source

Response from Progress Software

August 4, 2020

Thank you for the review and for being a valued customer.

MP

Mike P.  
Network Engineer  
  
Used the software for: 2+ years

### "Slowly getting better"

May 15, 2018

4.0

Pros

Discovery process is straightforward and easy. New gen UI took a lot of getting used to but is nice overall.

Cons

Creating and assigning advanced/custom monitors is still not as intuitive as it should be. Missing several basic features such one-time scheduled maintenance. You have to manually put a device into maintenance mode and take it out or assign a recurring maintenance schedule.

Review Source

GU

Guy U.  
IT Director  
Packaging and Containers  
Used the software for: 2+ years

### "We have been using WUG for over 6 years and it has been very beneficial in monitoring our systems. "

May 18, 2018

4.0

Pros

I like the new interface in WUG 2018, it is clean and modern. It is easy to add new devices to be monitored.

Cons

A couple of years ago there was a major upgrade to the software that removed a lot of report functionality that we were using. Knowing this, I would have stayed on the old version of the software. It is also hard to contact support, they hide the phone number.

Review Source

LK

Lou K.  
Systems Administrator  
Higher Education  
Used the software for: 2+ years

### "Scalable and reliable"

November 24, 2020

4.0

Solid product with reliable support.

Pros

The product is easily scalable as our infrastructure grows.

Cons

It would be great if the setup of some of the monitoring features was more streamlined.

Review Source

SS

Scott S.  
IT Manager of Systems and Security Administration  
Retail  
Used the software for: 2+ years

### "whatsup gold"

August 18, 2020

5.0

Pros

ease of use and features that allow for the monitoring of our systems

Cons

I dont dislike anything about this product

Reason for choosing WhatsUp Gold

Online review

Review Source

Response from Progress Software

August 25, 2020

Thank you for the review and for being a valued customer.

ML

Michael L.  
Systems Engineer  
Non-Profit Organization Management  
Used the software for: 2+ years

### "WhatsUp Gold Review"

July 30, 2020

5.0

Pros

This product is easy to use. The Web Interface is clear and informative.

Cons

There wasn't much that I didn't like about the product.

Review Source

Response from Progress Software

August 4, 2020

Thank you for the review and for being a valued customer.

CW

Cody W.  
Systems Admibistrator  
  
Used the software for: 2+ years

### "Great software for monitoring network devices. Easy to use interface that provides a great dashboard"

May 18, 2018

4.0

Pros

Email and dashboard provide a quick overview of your network devices at a glance. We utilize multiple dashboards to monitor network switches, interface statistics, server statistics, hard drive and memory usage, our virtual infrastructure, and even netflows.

Cons

Adding a single device seems clunky - you can't just add a device by ip - must be done by network scans.

Review Source

wS

wayne S.  
Technology Services Director  
Government Administration  
Used the software for: 2+ years

### "Whatsupgold"

November 5, 2020

4.0

positive.

Pros

Reasonable cost, easy to setup. has been a reliable product.

Cons

the web portal is kind of cluncky when setting up smart tv to connect.

Reason for choosing WhatsUp Gold

did demo liked product

Review Source

TG

Tony G.  
System Administrator  
Government Administration  
Used the software for: 2+ years

### "Good Product"

October 30, 2020

4.0

Pros

This product is easy to setup and configure. Upgrades are simple and painless.

Cons

Reporting could be simplified. Takes time to find where to go to create reports.

Review Source

VR

Verified Reviewer  
Systems and Support Supervisor  
Building Materials  
Used the software for: 2+ years

### "What's Up Gold Review"

January 25, 2021

4.0

Good Product

Pros

Getting alerts is the most beneficial part of the system

Cons

The reliability of the system and ease of use

Review Source

RM

Robert M.  
Director of Network Engineering  
Education Management  
Used the software for: 1-2 years

### "Decent nms"

November 24, 2020

3.0

Pros

I like the features around bandwidth monitoring

Cons

Its cumbersome to use and maintain. Otherwise its not bad.

Alternatives considered

[SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)[Nagios Core](https://www.capterra.com/p/152751/Nagios-Core/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Review Source

PS

Peter S.  
Storage Infrastructu Engineer  
Hospital & Health Care  
Used the software for: 2+ years

### "Good stuff"

July 30, 2020

5.0

Great

Pros

Ease of use and implementation was q Quick.

Cons

Additional vendor specific features could be added.

Review Source

Response from Progress Software

August 4, 2020

Thank you for the review and for being a valued customer.

AW

Anthony W.  
Manager, Data Center Operations  
Hospital & Health Care  
Used the software for: 2+ years

### "We've been using WUG for a decade and although it has its issues, it overall is good. "

April 3, 2018

4.0

stable monitoring system for our production and dev/qa environments.

Pros

The web interface has been significantly improved with the previous version of WUG. It is much faster and more intuitive. Product is a good value for the money.

Cons

the major upgrades are released with a lot of issues and we've had to roll back to a previous version more than once

Review Source

CB

Craig B.  
Manager of IT Infrastructure  
Consumer Electronics  
Used the software for: 6-12 months

### "Good for Monitoring and Alerting"

January 26, 2022

4.0

Pros

It is easy to setup and have automation in added new devices to be monitored. We all know that some admins forget to add new devices to the monitoring software. Alerting is key.

Cons

Can be difficult to locate and setup the one-off monitors. We would like a solution that is in the cloud. You cannot get alerts that a system is down if the system loses internet connection.

Review Source

JG

Jim G.  
Infrastructure Technology Administrator  
Insurance  
Used the software for: 2+ years

### "Functionality "

November 17, 2020

5.0

Pros

It does everything I needed to do with plenty of leverage for the future.

Cons

Nothing comes to mind except maybe going to a web interface.

Review Source

GM

Greg M.  
IT Department  
Education Management  
Used the software for: 2+ years

### "Sys Admin"

November 18, 2020

5.0

Quite good

Pros

Can monitor alomst any system and issue many different typs of alarms

Cons

Most support comes via email but I prefer live support

Review Source

JG

Jim G.  
IT Operations Supervisor  
Building Materials  
Used the software for: 2+ years

### "Solid Reliable Monitoring Tool"

October 29, 2020

4.0

Pros

WhatsUp Gold provides an easy to configure, flexible and reliable monitoring solution.

Cons

More customizable reports would be great!

Review Source

VN

Vasu N.  
Lead MTS  
  
Used the software for: Less than 6 months

### "The complete visibility of physical and virtual infrastructure"

March 8, 2018

5.0

Pros

Basically No agent installation required. Visually appealing dashboards with good data presentation. Additional functionality available through the installation. Customization can be done according to our requirement and the Application Provides a wealth of information and great dashboard with drill-down competence. Easy to implement and we can connect to all wan sites in a seconds matters. Alarm color can change for easy recognize and Mapping, Dashboards, Monitors, Actions, NTA, APM and CM Latest version is reliable

Cons

No support for Microsoft Hyper-V. Everything must be installed on-premises. No monitoring of any cloud services. it has 8 Alternatives to Ipswitch WhatsUp Gold(PRTG,NetFlow Traffic Analyzer,Intermapper,ManageEngine OpManager,NetCrunch,SolarWinds Network Performance Monitor and etc)

Review Source

Response from Progress Software

March 9, 2018

Thanks for the 5 Star review! Just an update that a few releases ago we added support for Hyper-V and now support the full APIs for and monitor performance and availability of AWS and Azure deployments as well.

MB

Mark B.  
Technical Analyst  
Oil & Energy  
Used the software for: 2+ years

### "Overall"

October 20, 2020

5.0

From the Sales Representative to the Technical Support to the Website, everything was explained thoroughly and honestly.

Pros

The network mapping module of this software is far superior to anything else on the market.

Cons

Email alerting and threshold settings are a little cumbersome to setup.

Reason for choosing WhatsUp Gold

Basically, it came down to having the ability to drill down in the network mapping and identify ALL attached devices on the network correctly regardless of manufacturer.

Review Source

MG

Michael G.  
Network Engineer  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Compact & Powerful"

September 8, 2017

4.0

Just an outright solid program.

Pros

Normally I work with Solarwinds products, so my experience with this product within my environment is limited compared to some of my coworkers. From the work I have done with this software I have been sincerely impressed. WUG might not be as feature-rich as NPM, but for the cost it's a pretty deep monitoring system. It's more cost effective than Solarwinds SAM, unless you already have NPM in your environment.

Cons

Doesn't quite offer what Solarwinds can, but the cost is significantly lower. If you don't have NPM in your environment then its a good alternative to SAM.

Review Source

SB

Scott B.  
Information Technology Analyst II  
Government Administration  
Used the software for: 2+ years

### "Web interface needs a lot of work. Back-end works wonderfully."

May 19, 2018

4.0

When services fail, or if a machine crashes, we're notified quickly

Pros

Quick and easy scan/interface loads. Makes life easy when you're trying to maintain 500+ virtual machines.

Cons

The web interface is pure garbage. It needs a LOT of work; especially since everything is now required for using the software

Review Source

MS

Michael S.  
IT Manager  
Defense & Space  
Used the software for: 2+ years

### "WUG Review"

October 30, 2020

4.0

My overall experience has been positive.

Pros

It has a broad range of supported vendors

Cons

Often the SNMP detailed system information for a device refuses to actually update if/when the device changes even though WUG is able to still collect SNMP information from it. I most often need to completely remove the old device and rediscover the new device when this happens.

Reason for choosing WhatsUp Gold

SolarWinds was more expensive.

Review Source

PR

Peter R.  
Senior Infastructure Analyst  
Information Technology and Services  
Used the software for: 2+ years

### "WUG is a great monitoring and alerting application"

July 18, 2018

4.0

An ability to submit feedback directly to the vendor

Pros

WUG is very versatile with support for many vendor hardware and software products, with multiple alerting and reporting triggers.

Cons

WUG is limited with regard to netflow and syslogging - it doesn't appear to scale very well in these areas.

Review Source

JB

James B.  
Systems Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "Great network alerting applications"

January 21, 2019

5.0

Used WhatsUp Gold at a medical center with 30 switches , 10 routers, 50 servers, 400 workstations. It performed flawlessly for our purposes.

Pros

This software was responsible for keeping our teem of 3 network technicians aware of any network issues at the medical center of my previous employment. It was easy to set up we never had any issues with it.

Cons

I never found anything I didn't really like about WhatsUp Gold. The interface was easy to use and I don't recall a time when it failed to function.

Review Source

KN

Kevin N.  
Network engineer  
  
Used the software for: 2+ years

### "Easy to manage lan, wan, and ip address of any network inside and outside of the metropolitan area. "

May 17, 2017

4.0

Pros

Easy to implement with lots of details added, can connect to all wan sites in a seconds matters. Alarm color can change for easy rrecognize.

Cons

Need to have more added feature like tree or subtree details so if i click on it, it will give more details in a subtree info.

Review Source

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