# Page 3 | WhatsUp Gold Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is WhatsUp Gold the right Network Monitoring solution for you? Explore 227 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/96050/WhatsUp-Gold/reviews

---

WhatsUp Gold

4.5 (227)

[View alternatives](https://www.capterra.com/p/96050/WhatsUp-Gold/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 3 - Reviews of WhatsUp Gold

## Showing most helpful reviews

Showing 51-75 of 227 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DV

Denys V.  
Net Admin  
Education Management  
Used the software for: 2+ years

### "Happy customer"

September 30, 2020

4.0

using for network issues troubleshooting . Very convenient tool

Pros

Currently we're using ping , http monitoring for internal network and also for outsided websites. In live gives me the picture of what's happening with the network if any problems. Overall gives what I'm expecting. I know there are a lot of other features available but don't use them yet.

Cons

It's sitting on the local server so I don't have access to it from outside (from app for example) which not very convenient. Also, we had to purchase third party monitoring system to monitor What's up, in case any problem with internet or with actual server. To have some outside monitoring system would be helpful too.

Reason for choosing WhatsUp Gold

Was here before I started (5+ years) and I'm happy with it

Review Source

Response from Progress Software

January 8, 2021

Thank you for the review and for being a valued customer.

SS

Scott S.  
Network Manager  
Legal Services  
Used the software for: 1-2 years

### "Network Monitoring made simple"

January 7, 2022

5.0

Pros

Simple visualization of network element status (stop light approach) and alerts. Application reporting and monitoring. Network discovery, performance monitor and traffic monitoring

Cons

Better involvement in the support communities

Reason for choosing WhatsUp Gold

Price and features along with the easy deployment and maintenance

Review Source

Yollanda G.  
Director  
Information Technology and Services  
Used the software for: 2+ years

### "Whatsup gold"

April 6, 2021

3.0

it has ease of access and can play around it in hiding other chats and messages

Pros

It has more features than the normal whatsapp, thus making it more fun to play around with and explore other options that suit individual need

Cons

number of bugs and unending ads and pop up either up or down part of the application, which can be annoying and disturbing

Reason for choosing WhatsUp Gold

exploring

Review Source

VR

Verified Reviewer  
Network Engineer  
Defense & Space  
Used the software for: 1-2 years

### "Easy to setup and maintain"

May 26, 2021

5.0

The integration to my network was easy and any issues I have had have been addressed quickly and accurately. Their support staff is great and easy to work with.

Pros

The ease of use is great even for someone new in the network field. I thought the integration into my network was easy and working with the techs at Progress to set everything up makes the process simple.

Cons

I am not a fan of having to rescan a device to pick up changes. If you rescan a device, you may have to disable monitoring for all other new ports picked up on the switch.

Review Source

DB

Del B.  
Network Engineer  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Excellent monitoring"

October 29, 2020

5.0

We switched to WUG from OPManager, brought network monitoring back in house. This saved the company $33K a year. I had previously used WUG at a different company. When I mentioned the potential cost saving the CIO (Big fan of Solarwinds) thought I might be biased, so he gave the project to the other engineer. Luckily he came up with the same results. I was able to display the same information (add more) on the big screen with WUG vs Solarwinds, so the CIO agreed to switch.

Pros

I like the easy of the setup and flexibility of the product. We had two other products SolarWinds and OPmanager. Both complicated compared to WUG. To the point we were not using them accept for the basics. Just today I added a new site.

Cons

Some bulk items have to be done on the server and can't be done on the webpage

Reason for choosing WhatsUp Gold

I used it in the past and the other network engineer came up with the same result and cost savings.

Review Source

NN

Noah N.  
IT Manager  
Internet  
Used the software for: 2+ years

### "WUG Review"

March 21, 2022

5.0

Not sure I would want to not have it....

Pros

The confidence that you network is preforming as it should along with the alarms when its not..

Cons

Sometimes you can get lost. Menu's takes some getting used to.

Reason for choosing WhatsUp Gold

They have the reputation as well as the support you want when choosing a product.

Review Source

FS

Forest S.  
Manager Data Center Operatons  
Entertainment  
Used the software for: 2+ years

### "What's Good is Gold"

August 11, 2022

5.0

Outstanding with great support.

Pros

WUG is an all around good monitoring software. Easy installation and easy configuration. Very informative alerting

Cons

Small issue but would like more control over color schemes

Review Source

SL

Springman L.  
Network Operations Manager  
Construction  
Used the software for: 2+ years

### "Visibility is the key"

September 30, 2020

5.0

Setting up took a bit time but once it's up and running, pretty much worry free. LOVE IT.

Pros

I have been using WhatsUp Gold since 2007 while the main purpose at the time is to see "what is up and what is down". Over the course of the past 13 year as a WUG user, the focus, to me, is switching to have the visibility of our entire network. How is our Internet bandwidth usage? How is the CPU/memory consumption on the application server, etc. I can't imagine how I can do troubleshooting without WUG.

Cons

The VoIP and Wireless module they offer do not work with what we have. That's probably the only down side that I wish everything can be included in one tool.

Review Source

Response from Progress Software

January 8, 2021

Thank you for the review and for being a valued customer.

PB

Paul B.  
Senior Systems analyst  
Education Management  
Used the software for: 2+ years

### "I have had nothing but outstanding experience with IPswitch and it's staff."

May 17, 2018

5.0

Our Network and VM monitoring has improved by 200%

Pros

First is its reliability. I have matched it against other products such as CACTI and more accurate in the numbers game. Also, its flexibility when it comes to even exporting and importing of databases to new versions of WUG. Another aspect I like is how there is always constant improvement with the product. The versions never stay static. Always moving forward. I have in recent made of suggestion and IPSwitch said they would investigate it and possibly have it in a beta release.

Cons

This is a most difficult question to answer. If I had to come up with anything ... It is that they are under staffed. Every single employee on tech side, sales, marketing must be working 24 hours a day 7 days a week. Answers are always 100 percent correct but the same staff answers your questions. Those employee s need help. Hire !!!

Review Source

DO

David O.  
Director of IT  
Law Practice  
Used the software for: 2+ years

### "WhatsUp Gold in SBM Law Firm"

October 30, 2020

4.0

Monitoring of our IT infrastructure for availability and performance. it is easy to create monitoring policy and alerts for a small IT shop to be more proactive in spotting potential service impacting events

Pros

The ease of setup and configuration allowed for minimal time and staff to create our monitoring environment. It is intuitive enough that all staff members can easily make required changes and that is a blessing for small IT environments .

Cons

The additional virtual machine monitoring add-on is not up to where it needs to be. individual Hyper-V Server monitoring is ok but once you try and manage and monitor a failover cluster it becomes a mess. This addon is not ready for non VMware environments.

Review Source

MS

Marques S.  
Senior Director  
Education Management  
Used the software for: 2+ years

### "Useful Monitoring but Subpar Interface"

November 24, 2020

2.0

Overall - Whatsupgold gets the job done but its not a platform that I would necessarily gravitate towards today if I were starting over. The platform definitely has the tools to get the job done, but those tools are not organized in a coherent/cohesive way - which makes the experience feel quite disjointed.

Pros

I like the amount of monitoring this platform can do. Pretty much if the item is somehow connected to the network, it can be monitored by this platform. Whatsupgold has been good in terms of letting us know proactively when a key system is down and for monitoring the bandwidth at our network sites. It's been a very solid platform when doing some basic things

Cons

The interface is very unintuitive. It feels like you need to take a course on the platform in order to use it successfully. There are alot of options within the platform, but getting them all to work in a clear/clean fashion takes alot of work. Sometimes it feels like you need adjust to the limitations of the platform rather then the platform conforming to you. It doesn't feel as modern as it once did.

Review Source

PK

Paul K.  
Manager of Information Systems  
Oil & Energy  
Used the software for: 2+ years

### "WhatsUp Gold Review"

November 30, 2022

5.0

Pros

We like being alerted immediately whenever a system is not performing as expected.

Cons

I can't think of anything. It does exactly what we need it to do.

Review Source

CO

Chad O.  
Systems Administrator  
Information Technology and Services  
Used the software for: 2+ years

### "WhatsUp Gold is great to alert on all types of devices"

May 15, 2018

5.0

Benefit of proactively maintaining the full network

Pros

It allows me to monitor all of the network remotely. I'm able to monitor switches, websites, computers, temperature, etc. I just need to only look at my email to be able to see down statuses of devices

Cons

Taking the time to research how to configure monitoring takes up a lot of my time. Wish there were more instructional videos.

Review Source

Response from Progress Software

June 4, 2018

Hi and thanks so much for the kind words! We¿re delighted that you¿re enjoying WhatsUp Gold and we love hearing about how you¿re using it. Please note that we do have a number of videos on Youtube that go into detail on our most recent release WhatsUp Gold 2018 as well as a Quick Tips series of how-to videos here: https://www.youtube.com/channel/UCS2lCWFrs4paSSNpe1JnTnQ If you have further questions about using WhatsUp Gold please feel free to contact us directly or visit our online Community at commmunity.ipswitch.com for more help. Thanks again for using WhatsUp Gold.

MG

Mike G.  
Network Administrator  
Utilities  
Used the software for: 2+ years

### "Always Improving, Some Layer 2 Problems"

September 8, 2020

4.0

Adequate tool for monitoring and sending alerts to the IT members, with escalations if not resolved

Pros

It is mostly reliable. Great scan engine, intuitive, maintenance mode with time limits, lots of great features

Cons

Layer 2 auto-maps are not reliable. I have opened several tickets and these problems never get resolved. If this feature worked reliably it would be a huge time saver.

Alternatives considered

[Nagios Network Analyzer](https://www.capterra.com/p/152750/Nagios-Network-Analzyer/)[SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)

Reason for choosing WhatsUp Gold

Too busy to evaluate and switch

Review Source

Response from Progress Software

October 7, 2020

Thank you for the review and for being a valued customer.

jJ

jack J.  
System Admin  
Information Services  
Used the software for: 2+ years

### "What customer service"

March 4, 2020

3.0

We had an open ticket for the better part of 6 months, and was never resolved. We took this support cost of this and upgraded our solarwinds license.

Pros

Had nice gui to see interactivity. Other than that not much.

Cons

Failed to recognize ios changes on our switches from ios 12 to 15. I had to remove the devices completely and add them back. Contacted support numerous times with no resolution.

Alternatives considered

[Network Performance Monitor](https://www.capterra.com/p/146805/Network-Performance-Monitor/)

Reason for choosing WhatsUp Gold

It was picked before me, I was tasked with updating and managing it.

Review Source

JW

Jeff W.  
Network Support  
Education Management  
Used the software for: 2+ years

### "Very good monitoring software."

November 8, 2021

5.0

Pros

Very easy to use. User friendly and easy to use.

Cons

Just need to add last known port mac address find field.

Reason for choosing WhatsUp Gold

Very user friendly.

Review Source

DS

Dorian S.  
Global Systems Architect  
Utilities  
Used the software for: 2+ years

### "Great program for monitoring and maintaining your IT infrastructure"

October 19, 2020

5.0

Pros

Basic installation and configuration of WUG is very easy. Out of the box, there are many monitors that can be set up without a large amount of experience. The titles and tooltips make setting up the initial software package very simple.

Cons

Adding non-default alerts seem to be a little more difficult than should be.

Switched from

[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)

Value vs cost. Features were more extensive and ease of use was greater.

Review Source

VR

Verified Reviewer  
CTO  
  
Used the software for: 2+ years

### "Don't listen to our requirements for over 10 years"

May 15, 2018

3.0

Pros

Its easy to use and configure, its easy for customers to understand and work with us as well.

Cons

They haven't added a feature request for over 10 years, we keep asking for it and they don't implement

Review Source

AP

Alkesh P.  
Network Manager  
Legal Services  
Used the software for: 2+ years

### "Decent Product but needs some improvments"

July 30, 2020

3.0

It's mixed, I was happy with the product before version 19. That I when things went downhill. It was an great product then.

Pros

I like the GUI and ability to navigate easily from page to page.

Cons

The configuration and scanning features need improvement. There are short comings that make it challenging for a larger organization with 50+ subnets. You can setup 1 daily scan, support says you have to setup 1 scan per subnet and they cant run concurrently, with only 25 hours in a day, how do you scan each subnet on a daily basis? You cant.

Reason for choosing WhatsUp Gold

It was in place previously

Review Source

Response from Progress Software

August 4, 2020

Thank you for the review and for being a valued customer.

CC

Chris C.  
IT Director  
Government Administration  
Used the software for: 2+ years

### "WUG is Great for notifications"

November 30, 2022

4.0

Pros

The alerting piece of the software is critical for us and is why we use the software and for this purpose the software works extremely well.

Cons

Nothing I can speak of and I mentioned the software works very well and I have no issues.

Review Source

CL

Craig L.  
Owner  
Information Technology and Services  
Used the software for: 2+ years

### "Easy to configure, customize and implement"

November 1, 2020

4.0

Wonderful product and reasonably priced compared to other commercial solutions.

Pros

Ability to setup proactive alerts based upon custom application monitors, to provide notification to key support individuals of critical process failures.

Cons

Web interface can sometimes be slow and/or require clearing cache and refreshing.

Alternatives considered

[Nagios XI](https://www.capterra.com/p/152793/Nagios-XI/)[SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)

Reason for choosing WhatsUp Gold

Licensing costs, developer's familiarity with monitor customization process.

Review Source

SB

Scott B.  
cto  
Information Technology and Services  
Used the software for: 2+ years

### "long time customer "

September 8, 2020

4.0

Very good. ive been very pleased with the service and depend on this daily to deliver important health updates.

Pros

ive used this product over 20 years. the last five years has seen this product grow and stabilize, with very good customer service. ease of use after deployment. dont be fooled. any product in this catagory needs extensive planning. if you do this, it will pay dividends.

Cons

we see that when flexibility is added, so is the complexity. there is a learning curve. but this applies also to similar competitive products.

Review Source

Response from Progress Software

October 7, 2020

Thank you for being a long time valued customer and for your review!

JV

Jeff V.  
Manager of Information Technology  
Government Administration  
Used the software for: 2+ years

### "WhatsUp Gold Features"

October 20, 2020

5.0

I have this on all my switch and SCADA network, on the switch I can break to see performance monitoring Switch interfaces, Utilization, Memory and CPU pretty simply, grouping is also a nice feature.

Pros

This product was easy to setup and scan your network, with a few clicks you are off and running monitoring your devices. Another nice feature is the up and down dependency which stops 100's of alerts firing off all at once. The mapping is a nice feature to see all of your network in one glance.

Cons

I wish this product was cloud based and a mobile app

Reason for choosing WhatsUp Gold

The product was price right for the features.

Review Source

DW

Daniel W.  
Senior Systems Administrator  
Machinery  
Used the software for: 2+ years

### "Development is a little slow, but breadth of functionality is decent"

October 29, 2020

4.0

Overall, there are better solutions dedicated to networking, and solutions dedicated to

Pros

Discovery of devices works really well. The ability to create custom SNMP, WMI, and Powershell monitors is also very valuable.

Cons

The frequency of supported monitors being built and added to the solution is quite slow. For example, Unifi support has been discussed for multiple years, but is still not available.

Reason for choosing WhatsUp Gold

Renewal price was much cheaper than new purchase and ability to support networking and systems monitoring in one pane of glass.

Review Source

VR

Verified Reviewer  
Director of Technology  
  
Used the software for: 2+ years

### "WhatsUp has simplified our environment monitoring. "

May 21, 2018

4.0

This product has saved us a lot of time. The cost of this product is great. I know there are other products out there but WhatsUp Gold has been solid for our school corporation.

Pros

The ease of setup and monitoring has been a huge benefit. We have used this multiple times to track down errors that would have been much more time-consuming.

Cons

Wish I could get my Superintendent to let me upgrade. We have stayed with our current version for a number of years. Hoping we can upgrade because we always add more technology but not staff.

Review Source

Similar Products

Featured