# WhatsUp Gold Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is WhatsUp Gold the right Network Monitoring solution for you? Explore 227 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/96050/WhatsUp-Gold/reviews

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WhatsUp Gold

4.5 (227)

[View alternatives](https://www.capterra.com/p/96050/WhatsUp-Gold/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of WhatsUp Gold

Ease of use

4.2

Customer Service

4.4

## Pros and Cons in Reviews

jv

jesus v

Server AdministratorInformation Technology and Services, 501 - 1,000 employeesUsed the software for: More than 2 years.

“Simple and efficient to see the status of the devices during the all day, the with the color green and red is very easy.“

October 31, 2024

jv

jesus v

Server AdministratorInformation Technology and Services, 501 - 1,000 employeesUsed the software for: More than 2 years.

“With a huge number of devices registered the Main Dashboard is too slow to load all information.“

October 31, 2024

CW

Colt W

Network AdministratorGovernment Administration, 201 - 500 employeesUsed the software for: More than 2 years.

“I like the ability to get emails with statuses for devices across the organization on both the network and server side of the house“

November 28, 2022

BG

Bhavinn G

ManagerInformation Technology and Services, 501 - 1,000 employeesUsed the software for: More than 2 years.

“Alert customization is not as intuitive.“

February 24, 2025

JC

Jude C

Senior Account Manager Information Technology and Services, 201 - 500 employeesUsed the software for: 1-2 years.

“With the platform one can easily map all networking devices and easily access them from any point.“

December 6, 2022

WH

Walter H

ManagerHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years.

“Support was not able to resolve the issues over the span of multiple years and multiple upgrades and multiple escalations, so we instead started to stop utilizing some of these features such as the netflow and syslog services so that our network monitoring piece was functional. “

May 4, 2022

Jaime Isai O

Senior Network EngineerInformation Technology and Services, 201 - 500 employeesUsed the software for: More than 2 years.

“It's a must have tool for every organization to perform a better approach in advance and to have a full network visibility.“

June 23, 2022

WH

Walter H

ManagerHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years.

“Do not utilize this product with the thought of turning a lot of features on as it simply cannot handle it. “

May 4, 2022

## Showing most helpful reviews

Showing 1-25 of 227 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Jaime Isai O.  
Senior Network Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "WhatsUp Gold best Network Monitoring System"

June 23, 2022

5.0

Excellent experience, I can't complaint. It's a must have tool for every organization to perform a better approach in advance and to have a full network visibility.

Pros

It is easy to implement and use. It enables you to map all of your network devices and access them thru it. It helps you to have a full visibility of all of your network. You can also set the performance alerts at your critical devices as servers, switches, routers and firewalls. It helps you to get the bandwidth monitoring by devices and applications.

Cons

It will be great to have a full library of MIBs for all network security devices and not having to look by each brand site.

Alternatives considered

[Network Performance Monitor](https://www.capterra.com/p/146805/Network-Performance-Monitor/)[ManageEngine Network Configuration Manager](https://www.capterra.com/p/172274/Network-Configuration-Manager/)

Reason for choosing WhatsUp Gold

I had a previous experience working with WhatsUpGold in the past and knew that it was the best monitoring tool in the market and its well rated at Gartner.

Review Source

BG

Bhavinn G.  
Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Reliable & User-Friendly Network Monitoring"

February 24, 2025

5.0

WhatsUp Gold is a reliable and cost-effective choice for on-premise and hybrid network monitoring. While it excels in traditional network monitoring. WhatsUp Gold (WUG) is a solid network monitoring solution that balances ease of use, performance, and affordability. It’s particularly well-suited for SMBs and mid-sized enterprises looking for an intuitive way to monitor their network infrastructure.

Pros

Many users appreciate the clean dashboard and customizable views. Real-time performance monitoring of network devices, servers, applications. Handles large networks well without major performance issues. More cost-effective than competitors

Cons

Weaker support for cloud environments. Virtualization monitoring (VMware, Hyper-V). advanced configurations require technical expertise. Alert customization is not as intuitive. Some users find custom scripting and automation complex.

Alternatives considered

[ManageEngine OpManager](https://www.capterra.com/p/251336/ManageEngine-OpManager/)

Reason for choosing WhatsUp Gold

WhatsUp Gold was chosen over alternatives because it provides a balance of usability, affordability, and strong network monitoring features, making it a great choice for IT teams managing on-premise or hybrid environments.

Review Source

JD

Jim D.  
Network Engineer  
Staffing and Recruiting  
Used the software for: 2+ years

### "WhatsUp Gold"

October 27, 2020

3.0

We use Whatsup Gold to proactively tell us when something is wrong before users start complaining. It has served us well in this capacity We use WUG thresholds and netflow data to determine when business (and non-business) processes are interfering with user performance at our branches with limited network capacity. We use the netflow data and work with the branch to have the offending processes eliminated or moved to afterhours when there is no user impact. We use thresholds and dashboard graphs to provide capacity planning information. Overall WhatsUp Gold has been a mixed bag for us. There have been failed upgrades and bugs that cost us time. Page rendering is adequate at best and frustrating at its worst. But is has provided the monitoring alerting, and capacity planning that we need to stay ahead.

Pros

The ease of adding a device, and getting monitors configured with alerts is what like best. To go from no monitoring to getting a text/email when something goes wrong is relatively easy with this product. The ease of putting specific graph items on a page (dashboard) is also very useful.

Cons

The biggest problem with this product is the performance/capacity of the product to generate graphs. Using java to fetch data from the database to paint pages is slow. I can collect 500,000 data items and generate 100,000 graphs without much horsepower with a tool like CACTI which uses php and flat text rrd files to paint the graph. I can put ten times as many graphs on a page and it still paints 10 times faster. This performance limitation is the biggest week point between your products and the competition. I maintain a CACTI server to do the heavy lifting for graphing high density interface switches in the data centers because WUG is too slow. The thing that I like least about the software is the inability of the administrator to manage other users views. and the lack of an anonymous view. You want to be able to give upper management a link to click on to see pretty graphs and charts. They do not want to have to log in. And you do not want them messing up the view so it constantly has to be fixed. Logging in as admin, changing the users rights, logging out,logging in as the user, changing the dashboard, logging out, logging in as the admin and setting the rights back, is a lousy way to have to manage this.

Review Source

KH

Kristina H.  
Sys Admin  
Machinery  
Used the software for: 1-2 years

### "WhatsUp Gold Review"

October 19, 2020

5.0

After everything was set up, we have had almost no issues. The customer support is great and the reps are great. The software has free updates which is awesome and the community board is very helpful. I would recommend this product to any IT environment that is looking for network monitoring solution.

Pros

It fits exactly what we need it to do. Monitor our devices and send us alerts when there is an issue. The schematic is also very helpful because we have it broken down into locations and grouped together to make things easier to use. It is also very helpful to put in all the information we have into the details of the device so that its all in one place. It helps us stay organized!

Cons

The set up was atrocious. We had to run a scan like 6 times to find everything. Eventually I had to add things in one by one which took forever. It is not simple to use. You have to really understand the icons and how things are linked within the software. I wished there was better documentation and videos about this. Especially with the setup. The whole installation and setup was a nightmare.

Alternatives considered

[Checkmk](https://www.capterra.com/p/181692/Check-MK/)[PRTG](https://www.capterra.com/p/21581/PRTG-Network-Monitor/)[ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)

Reason for choosing WhatsUp Gold

It had everything we wanted (feature wise) and the price was good. The demo we had was awesome and sold us on the product. I worked with \[SENSITIVE CONTENT HIDDEN\] who was exceptional at getting us the info we wanted and helping us see that this product was what we wanted. She was overall amazing.

Switched from

[SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)

It was absurdly expensive.

Review Source

RP

Ray P.  
Global Technical Operations Manager  
Financial Services  
Used the software for: 2+ years

### "WUG CRA Experience"

July 30, 2020

5.0

Alerting and allowing us to be proactive on issues is main focus and WUG has allowed my team to accomplish that goal. Reporting/automating reports and providing different practices within CRA the option of personalized dashboards to gauge performance has been a favorite offering from IT to our end users.

Pros

Goes without saying that it is easy to implement, intuitive and easy to manage. Dashboards and views are ++++

Cons

been using WUG for over 10years and have brought in to 3 different companies i've worked for---to date, i haven't found anything I dislike.

Alternatives considered

[Network Performance Monitor](https://www.capterra.com/p/146805/Network-Performance-Monitor/)[PRTG](https://www.capterra.com/p/21581/PRTG-Network-Monitor/)

Reason for choosing WhatsUp Gold

full transparency--- I LIKE IT! but with my previous exposure, it's become easier for me to format presentation to upper management when making recommendations.

Review Source

Response from Progress Software

August 4, 2020

Thank you for the review and for being a valued customer.

JA

Juan A.  
Network Engineer  
Computer Networking  
Used the software for: 2+ years

### "Awesome"

October 5, 2022

5.0

My experience has been very pleasant. From installation onward, I've had zero complaints.

Pros

This software has provided us with the tools necessary to monitor, analyze, and manage the network in support of our customer.

Cons

While we understand software is always licensed, we would like an option for a "lifetime" license.

Alternatives considered

[Server & Application Monitor](https://www.capterra.com/p/179418/Server-Application-Monitor/)

Reason for choosing WhatsUp Gold

WUG is competitively priced for the same feature sets that competitors are providing.

Review Source

DF

Doug F.  
Director of IT  
Retail  
Used the software for: 2+ years

### "WhatsUp Gold Application Review"

March 29, 2022

5.0

Pros

WhatsUp Gold is easy to use and gives us great visibility into our Network and Servers. The discovery of devices has been very helpful. The alerts and reporting have been very helpful.

Cons

It took a little while to learn to navigate the software but once you learn the layout you can move around quickly and find the information needed.

Switched from

[SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)

WhatUp Gold had the features we needed at a better cost point.

Review Source

MS

Mark S.  
Network Administrator  
Farming  
Used the software for: 2+ years

### "WhatsUp Gold Replaces Monitoring Service"

November 30, 2020

4.0

WhatsUP gold is monitoring the same things, if not more, than an IT services company was doing for about $500/mo. This saved us a huge amount of money in the long run and was totally worth the configuration issues we had.

Pros

Customizable to monitor only the network parts/components that we wanted monitored. Able to set it to send email and SMS (via email) alerts to multiple users.

Cons

Network discovery was a bit slow and clunky. After a network change we had to delete the current monitors and do a complete re-scan or it doubled up the devices.

Alternatives considered

[PRTG](https://www.capterra.com/p/21581/PRTG-Network-Monitor/)

Reason for choosing WhatsUp Gold

At the time, we really liked the interface and configuration option. Pricing was similar.

Review Source

TV

Tom V.  
IT Director  
Government Administration  
Used the software for: 2+ years

### "Legacy WUG user"

October 22, 2020

4.0

We are proactively monitoring network, server and application infrastructure in a way that allows for pro-active maintenance and reporting. It allows us to view and manage IT assets easily, I only wish I had more time to utilize more of it's features.

Pros

It provides a nice visual representation of the health of your IT infrastructure environment and allows for the easy drilling down into details that are needed. It is full of features and information and allows for proactive monitoring.

Cons

Nothing specifically at this time.

Alternatives considered

[Ivanti Neurons for ITAM](https://www.capterra.com/p/193218/Asset-Manager/)

Reason for choosing WhatsUp Gold

It provides comprehensive monitoring tools and information for the price.

Review Source

JS

John S.  
Systems Engineer  
Education Management  
Used the software for: 2+ years

### "WhatsUp (is) Gold"

October 28, 2024

5.0

WhatsUp Gold is the first application I check in the morning. I can see in one fast glance the state of our network.

Pros

I love the depth at which we can monitor not only bare metal devices, but Windows Services, ports, certificates, hardware performance, and connectivity.

Cons

It is difficult to manage individual object presence in the application.

Review Source

jV

jesus V.  
Server Administrator  
Information Technology and Services  
Used the software for: 2+ years

### "WhatsUp Gold is very easy to Manage diferrents Dashboards."

October 31, 2024

4.0

Very good solution to monitoring network devices

Pros

\-Amazing dashboards, we can customize the dashboards to put exactly what type of information we need. -Is very simple monitor all interfaces of network devices, using the protocol SNMP we can monitor each port and the status and load. -Simple and efficient to see the status of the devices during the all day, the with the color green and red is very easy. - The updates and upgrades are so easy to install, always the installer is guide me and update all features and DB with some clicks.

Cons

With a huge number of devices registered the Main Dashboard is too slow to load all information.

Review Source

LK

Logan K.  
IT Manager  
Education Management  
Used the software for: 1-2 years

### "Mid-level monitoring platform that works"

December 22, 2021

5.0

Overall we've had a great experience with WUG. During the Solarwinds hack we were looking for an emergency replacement for our monitoring platform. We were able to get a WUG server set up and going, monitoring all of our systems, within a week. Moving over to WUG has generally been a great experience, with little overhead managing the system. The price was right, as well.

Pros

This product is easy to set up and has minimum specs - we monitor nearly a thousand systems and sites using just one WUG server. This product doesn't have bolt-on applications that makes it hard to manage and upgrade down the road. This product has a lot of value for the money.

Cons

No API interface available for automation of monitoring. No complex alert logic or recovery notification options available. Minimum features (plays into some of the Pros, however).

Switched from

[SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)

Solarwinds hack, 2020.

Review Source

RB

Richard B.  
System Administrator  
Farming  
Used the software for: 2+ years

### "WhatsUp Gold - A Must Have"

May 2, 2022

5.0

Huge time saver in monitoring and handling issues that pop up. We have the out of sight-out of mind mentality. WhatsUp is our eyes and is a must have software.

Pros

Ease of setup and management. The capabilities to monitor all different kinds of systems in one place makes this software invaluable. Perfect fit for our critical monitoring needs.

Cons

Can't say I have any issues with WhatsUp Gold. It runs 24/7 keeping us safe.

Review Source

AV

Anjas V.  
Sr. Network & Security Consultant  
Information Technology and Services  
Used the software for: 1-2 years

### "A very good Niche player in Network and Server Monitoring"

October 19, 2022

4.0

Excellent tool for Network and Server Montoring (Virtual, Hypervisor)

Pros

adaptability, ease of integration, ready to use components and ease of implementation

Cons

Log management feature requires intensive computing features and i believe this feature is in the starting phase of implementation need more refresh

Review Source

EF

Eric F.  
Technical Support Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "Perfect for what we use it for"

September 10, 2021

5.0

Pros

We use it to monitor in real time if a site is up or down. Then escalate to helpdesk to try to remotely resolve the issue. If they cannot, then we will make a truck roll to the site with replacement equipment.

Cons

The downside to it is the occasional false alarms. Sometimes the software would send out saying that it was down when in fact it was responding to pings.

Review Source

TG

Tim G.  
Adv. Sr. Technical Systems Engineer  
Insurance  
Used the software for: 2+ years

### "WUP works"

February 18, 2022

5.0

Good tool that works and is accurate.

Pros

It is easy to use once it is set up. The monitoring is accurate.

Cons

Initial setup and scans took a while. Once they were complete, the product works well.

Review Source

CJ

Chris J.  
systems admin  
Machinery  
Used the software for: 2+ years

### "WUG Review"

February 4, 2022

5.0

Overall experience with WUG has been very pleasing to use.

Pros

Real time monitoring and alerting. Excellent application for this. Great that we can get email & text alerts as well.

Cons

Feel that is difficult at times to find the right area to go to setup some alerting. Also struggle with setting up alerting for certain disks on a machine while excluding other disks on the same machine.

Review Source

BG

Brandon G.  
Network and Systems Administrator  
Government Administration  
Used the software for: 2+ years

### "Great Network Monitoring tool"

March 22, 2022

4.0

Overall this software is great to have an over view of your network and able to see devices in real time for problems. The network analysis is a great too get to more information on your network utilization.

Pros

I like the easy setup to get your eyes on the devices. Also able to drill down on the device to see what the issue is. Log viewer search is easy to get to the root of your issue.

Cons

Being able to add a device for log view could have an easier process on adding devices. I could only add devices that were discovered by WUG

Review Source

SS

Steve S.  
Director of I.S. / Communications  
Hospital & Health Care  
Used the software for: 2+ years

### "Simple and easy to use"

July 30, 2020

5.0

I have had positive experiences with WhatsUpGold. The sales staff and tech support are friendly and knowledgeable.

Pros

This software is simple and easy to use. The alerts it gives the I.S. Department are very valuable in that we have so much infrastructure it would be very difficult to monitor all of it in real time. WhatsUpGold makes that task much easier and often lets us know when there is an issue before we would be informed otherwise.

Cons

There is so much information sent to I.S. it could fill up your mailbox pretty quickly if you don't keep on top of it.

Alternatives considered

[NetSuite](https://www.capterra.com/p/135757/NetSuite/)

Reason for choosing WhatsUp Gold

Price and capability.

Review Source

Response from Progress Software

August 4, 2020

Thank you for the review and for being a valued customer.

BW

Brent W.  
Manager of Technology and Innovation  
Aviation & Aerospace  
Used the software for: 2+ years

### "Great Reliable network device monitoring and notification. "

November 17, 2022

5.0

Very good and easy to use.

Pros

Familiar and easy to use network and server device monitoring.

Cons

Some of the administration functions are hard to follow if you are unfamiliar with the software.

Reason for choosing WhatsUp Gold

Familiar from a previous employer

Review Source

SC

Stanley C.  
IT Director  
Education Management  
Used the software for: 2+ years

### "Peace of mind"

March 11, 2022

5.0

Great product! It will let me know if there are any issues with the network or devices.

Pros

Realtime monitoring, alerts if any of the devices or services goes down.

Cons

The tutorial seems a bit complex. The setup takes longer than I thought.

Review Source

MC

Mohamed C.  
Barber  
Arts and Crafts  
Used the software for: 2+ years

### "super app"

June 14, 2021

5.0

and finally this is the best application to communicate and know the news

Pros

The thing I liked the most about this application is to facilitate communication with relatives and friends and to bring distances closer. From my point of view, this is the best application for communication and saving time.

Cons

Praise be to God, we do not face any problems with this application, and I suggest increasing the knowledge of those who visited your page

Review Source

dF

dave F.  
editor  
E-Learning  
Used the software for: 1-2 years

### "Great for keeping track of complicated systems"

January 29, 2019

4.0

I've worked in many offices and data centers that use this, and it seems to be the standard. So it's refreshing to walk into a new work-space and already be comfortable using WhatsUp. It's one of the more widespread used software packages (probably for a good reason!)

Pros

I had used other monitoring software before but none were as easy to use and reliable as WhatsUp Gold. The visual representation of your system is the most valuable because it makes everything so much easier to explain over the phone to people. You can have custom settings, alarms, triggers, etc that can all notify the right people. It makes it so much easier to keep things going and have the proper users/admins involved. The way it keeps everything organized is very useful and saves a lot of time with guess-work.

Cons

WhatsUp can be a little on the sensitive side, which I supposed can be a plus for some important machines - but annoying for others. I've had a few times where there were false triggers or errors that weren't a big deal. But from the customer point of view, I'd view this as a gain. It's always good to be ultra aware of whats happening on your network, especially if it's your job!

Review Source

Response from Progress Software

January 30, 2019

Thank you Dave for the review and for being a customer.

EM

Evan M.  
AVP - Network Manager  
Banking  
Used the software for: 2+ years

### "WhatsUp Gold"

May 27, 2021

5.0

It has been a positive one. I have used WUG for about 7 years now.

Pros

Configuration Management, Monitoring and the Dashboards.

Cons

The reporting is lacking as I feel like it hasn't been updated in some time. The manner in which reports are sent via email can be sloppy at times and the actual reporting options are limited.

Alternatives considered

[PRTG](https://www.capterra.com/p/21581/PRTG-Network-Monitor/)

Reason for choosing WhatsUp Gold

WhatsUp Gold met all of our needs.

Review Source

TM

Tim M.  
Network Engineer  
Farming  
Used the software for: 2+ years

### "Whatsup Gold is an invaluable tool"

May 2, 2022

5.0

Pros

Flexible network mapping capability, ease of use.

Cons

Needs more licensing tiers, paying for a 300 device license when we are barely over 100 is ridiculous

Review Source

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