# Covetrus Impromed Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Covetrus Impromed the right Veterinary solution for you? Explore 262 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/95888/ImproMed/reviews --- Covetrus Impromed 4 (262) [View alternatives](https://www.capterra.com/p/95888/ImproMed/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Covetrus Impromed Ease of use 3.8 Customer Service 3.7 ## Pros and Cons in Reviews JL Jeffrey L Practice ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “After 10 years of using Impromed as a customer service representative, inventory manager, and Practice Manager I've used this software extensively as the base of all hospital operations from scheduling to inventory to internal communication.“ February 24, 2026 KP Kirby P Veterinarian/Practice OwnerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “We were told that inventory just didn't work when you have multiple storage locations (like ambulatory trucks), so after investing significant time switching back to central supply and giving up on tracking inventory in trucks, found that it doesn't even work well in this situation. “ April 1, 2023 SM Samantha M Hospital ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “It is a simple program, which is fine for our 4 doctor , 22 staff practice.“ April 7, 2025 EM Erin M VeterinarianVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “It was ok, but definitely not modern or intuitive“ April 3, 2025 KS Kalyn S Clinic ManagerVeterinary, 2 - 10 employeesUsed the software for: More than 2 years. “Ease of use, easy access and viewing of prescriptions in 1 location, Multiple ways to get to things.“ October 2, 2024 KP Kirby P Veterinarian/Practice OwnerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “There are numerous modules that do not function as promised and despite bringing this up with tech support over and over, little effort in made to improve them. “ April 1, 2023 JP Jason P Practice ManagerVeterinary, 51 - 200 employeesUsed the software for: More than 2 years. “Impromed was very easy to learn and use.“ February 21, 2025 CS Carolyn S Office ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “The medical records aspect leaves a lot to be desired. If free typing, ImproMed organizes the medical records in a great way. If you are trying to truly go "paperless", however, it is difficult to navigate and inefficient.“ September 2, 2022 ## Showing most helpful reviews Showing 1-25 of 262 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nicole T. Assistant Director Veterinary Used the software for: 2+ years ### "ImproMed, the best clinic software" October 3, 2018 4.0 It's really the best clinic software I've used. I've had experience with Cornerstone, ImproMed, AviMark & VCA software. It's hands down my favorite of them all. Pros The ease of use and customer service are great. Cons The only thing I can really think of is that there are just SO many features that we have not yet taken advantage of because we haven't had the training on it all yet. Review Source Response from Covetrus Software Services November 19, 2018 Hi Nicole, Thanks for your feedback! We agree that there is a lot ImproMed has to offer. If you ever have questions or need help learning more about the possibilities available, please reach out to us at HSVS.Solutions@HenryScheinVet.com! We're happy to hear more about ImproMed and your practice. JL Jeffrey L. Practice Manager Veterinary Used the software for: 2+ years ### "A Workhorse of the Veterinary Industry" February 24, 2026 4.0 After 10 years of using Impromed as a customer service representative, inventory manager, and Practice Manager I've used this software extensively as the base of all hospital operations from scheduling to inventory to internal communication. Once a person learns the basics of the software, most things become fairly intuitive. Pros The software is robust and heavily customizable. No other practice management software can be visually customized to see available resources at a glance. Cons The capabilities of the software do require learning which modules hold a particular function. Fortunately the search, index, and customer service are good at indicating where to find a particular feature. Alternatives considered [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reason for choosing Covetrus Impromed Cost, support, and features. Ease of use after setup and continued customizability has made this software viable for us for the past 12 years. Review Source VR Verified Reviewer Practice Management Veterinary Used the software for: 1-2 years ### "Impromed is ok" August 6, 2025 3.0 Good older program - needs to be upgraded to be more efficient and time sensitive for the fast pace of veterinary operations Pros Medical Record transparency- ease of looking At monetary issues or past financial spending- the appointment scheduling was so easy Cons No upgrades- never had customer service when there were issues - we could go days of it not working correctly in our clinic with no call backs Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) We switched to an cloud based program for a fraction of the price Review Source TF Thomas F. General Manager Veterinary Used the software for: 2+ years ### "Infinity Software" June 2, 2020 4.0 I found the support team excellent over the years to handle problems and the development team listens to our concerns and when a patches or an upgrade comes it usually addresses those concerns. From the sales team to support teams they really do their best to help you get the right software for your clinic and resolve any issues. Pros The software Infinity is excellent, it takes the average new employee about 2 month to get comfortable using the software after training and has to be supervised because there is so much for the employee to learn ,especially employees working reception and inventory. Their service and support team are excellent they handle trouble issues quickly are extremely polite and professional. The senior support team are very knowledgeable and are your back up in real problem solving issues that might arise. Of all the software we have tried over the past 43 years. this is the best on the market. As an administrator this software does it all that I need to run a company successfully . I hope this helps you on your decision on the software to use for you Clinic or Hospital. Take care Thomas Fleming GM, CVDSM Inc. Cons Training time to teach a new employee to grasp all the different features but once trained they seem to catch on to the routine. A manager I need reports and they have many to choose from but when I have a staff meeting and need simple graphs showing how we are doing not available. As a manager when software upgrades come it can take anywhere from 1 to 4 hrs to install the software in the practice and you have to become very knowledgeable and comfortable to install this on off hour with their support team. Alternatives considered [VetWare/ LogiVet](https://www.capterra.com/p/146536/VetWare-LogiVet/) Reason for choosing Covetrus Impromed I found that Infinity did more and was more professional software to handle all our needs. Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) To many problems and poor support Review Source HD Holli D. Practice Manager Veterinary Used the software for: 2+ years ### "Impromed is a tech geeks dream" January 15, 2025 5.0 Overall easy to use and great to setup for your clinic the way you would like. Doctors can set so many different things up in their notes when using this program as well. Pros Impromed is a great PIMs system. There is so many ways you can set this system up. It is a geeks dream for being able to set up the way you and your staff will use this system. Cons The hardest thing the script labels you have to program and its not the easiest thing to do if you have never had to use programming keys. Review Source SM Samantha M. Hospital Manager Veterinary Used the software for: 2+ years ### "Many year user, gets the job done " April 7, 2025 3.0 Its a mediocre program. It gets the job done but could be way better. Pros It is a simple program, which is fine for our 4 doctor , 22 staff practice. Cons The screen is messy to look at, there are way too many ways to do the same thing, pulling reports is a mess. Not cloud based. Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) One of our doctors really liked impromed and we werent thrilled with avimark Review Source KP Kirby P. Veterinarian/Practice Owner Veterinary Used the software for: 2+ years ### "So many difficulties with this software" April 1, 2023 2.0 Very disappointed overal;. Pros I do not like this software, but cannot find a good alternative. Cons There are numerous modules that do not function as promised and despite bringing this up with tech support over and over, little effort in made to improve them. We were told that inventory just didn't work when you have multiple storage locations (like ambulatory trucks), so after investing significant time switching back to central supply and giving up on tracking inventory in trucks, found that it doesn't even work well in this situation. Cannot keep up in real time. Want lists are not accurate. Virtual white board not functional. Wellness plans module is also not functional (cannot appropriately track these from a financial standpoint) so we have also had to throw in the towel on this, and not for lack of investing a signficant amount of time to try and get it working. Tech support often knows less about the software than we do, so rarely able to get timely help. Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Cornerstone did not offer mobile functionality. Review Source Response from Covetrus Software Services August 9, 2023 Thank you for sharing your experience with Covetrus Impromed. Your feedback matters and will help to shape our veterinary portfolio and our mission to keep veterinary practices thriving. We will pass this on to our product team for review. CS Carolyn S. Office Manager Veterinary Used the software for: 2+ years ### "Mount Carmel Animal Hospital" September 2, 2022 3.0 I used ImproMed for many years in two separate practices. Overall, the system works well if you do not want to move to being completely paperless. It has robust reporting and works well for the administrative side of running a veterinary practice. The medical record keeping definitely has room for improvement. Pros The inventory management and reporting aspects of ImproMed are quite good. As an administrator, you can easily get all the information you need to assess your practice. Appointment scheduling is quick and simple. The way the medical records are viewed is easy to navigate. Cons The medical records aspect leaves a lot to be desired. If free typing, ImproMed organizes the medical records in a great way. If you are trying to truly go "paperless", however, it is difficult to navigate and inefficient. The tree set up for medical records is time consuming to go through in order to enter your records and push charges through. ImproMed is ideal for a practice that is a hybrid of paper and electronic records. It is a great system for entering notes and keeping records, but inefficient to utilize to be completely paperless. Alternatives considered [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reason for choosing Covetrus Impromed ImproMed has much higher functionality than Cornerstone and DVMAX. If you are looking to go paperless, however, a cloud based software would be a better option. Review Source Response from Covetrus Software Services March 6, 2023 Thanks for being a great customer and for sharing your feedback with us. JT Jamie T. Practice Manager Veterinary Used the software for: 2+ years ### "Long time user" March 12, 2025 5.0 I have used it since the early 2000's and it has always made improvents year after year. Pros It was very easy to use for the team and when setting up. Cons It had some functions that were a bit outdated. Review Source Jana L. Patient Care Director Veterinary Used the software for: 2+ years ### "Could be better" June 15, 2021 3.0 My biggest complaint is customer service. I feel like most of my issues would be resolved if I were able to talk to someone that knew how to fix the problems. What I generally experience is having to "get the higher ups" involved at which point it takes weeks to hear back. Pros There are several different ways to accomplish one task. Depending on the learning style of our team, we ca figure out the easiest way to teach someone a task. Cons It is very clicky! There are several steps to accomplish one task. It would be much easier to make it more streamline. Review Source Response from Covetrus Software Services August 23, 2021 Thanks for sharing your review with the veterinary community! JP Jason P. Practice Manager Veterinary Used the software for: 2+ years ### "Practice Manager" February 21, 2025 4.0 Overall I liked Impromed and I would recommend the software to anyone. Pros Impromed was very easy to learn and use. Cons We had an older version that didn't give us some reports that we needed. Review Source SB Sara B. LVT Veterinary Used the software for: 2+ years ### "Needs some tweaking but gets the job done!" February 13, 2024 4.0 Overall Impromed is an extremely useful tool and helps me get my job done properly, I just think there are some things that could use a little tweaking. Pros I love being able to easily access my patients' medical records and the ease of overall seeing what I need to be able to see in a chronologically appropriate manner Cons I'd really love to be able to have the xrays automatically attached to the medical record rather than having to attach an image or a link. I'd also like to be able to title my bloodwork, rather than clicking on all the various bloodworks run looking for a thyroid for example. I'd like to be able to title the bloodwork what exactly it was I ran and get rid of the machine names used for the title of the bloodwork. There's also a new issue I've noticed- when I hover over an appointment, it tells me the age of the animal at the time of booking the appointment, but the actual medical record has the actual age of the animal. Several times now for puppies, when I hover over the appointment in easytime, it will say "12 weeks and 3 days", but in the medical record it says "16 weeks and 5 days". It doesn't match up and I can calculate from the D.O.B. their actual age if I needed to, but I fear new users can easily get confused. Review Source Response from Covetrus Software Services April 2, 2024 Thank you for sharing your experience with Covetrus Impromed. Your feedback matters and will help to shape our veterinary portfolio and our mission to keep veterinary practices thriving. We will pass this on to our product team for review. DM Dawn M. Manager Veterinary Used the software for: 2+ years ### "Out Dated" June 10, 2021 3.0 For the most part Impromed has been good. The support is not as good as it used to be, every so often they have an update that requires us to upgrade all our computers. The program works well most of the time. I have spent a lot of time working to utilize all of the modules to the best of my ability and still have not been able to make some of them useful for the way we do things. Pros The best features of Impromed is that is is a full function software. It does almost everything if you have the time and patience to set it all up. Cons Impromed takes a lot of time to set up, and the set up screens are very compartmentalized. Yes it does a lot, but setup is not easy. They have not had a decent user interface update in 18 years. The updates that have happened have not been useful Reason for choosing Covetrus Impromed I was not the one who made that decision Review Source Response from Covetrus Software Services August 23, 2021 Thanks for sharing your feedback with us. We will provide this information to our product team for review. BR Brenda R. Clinic Manager Veterinary Used the software for: 2+ years ### "Impromed works" June 11, 2021 3.0 In general, we like ImproMed. It would be nice if issues could be fixed a little more quickly but it works for what we need it to. Pros We appreciate the usability of this product once it is set up. Cons Setting up forms is not intuitive. With the understanding that this is a large company, sometimes solving a problem takes a while. For a small business that relies heavily on our software, problems solving takes a valuable chunk out of our day. Review Source NS Nanci S. Reception Veterinary Used the software for: 6-12 months ### "Some big changes are needed before this software can rise above the rest." August 22, 2021 4.0 It would be impossible to do the job without it but some work flow and usability problems make me wonder if the designers of the software have ever had to use it. As a receptionist you have to do several things at once and there are too many limitations here. Pros It is quite easy to learn IF you have someone to train you. It does way more than you need it to IF you have the time to seek out HOW to do things. Cons A daily issue is that it only allows you to look at one screen at a time. You are constantly having to close a screen and reopen it later to complete a job. If you are in the middle of something and have to answer a call it does pop up and asks you if you want to complete what you’re doing, but not what you were doing. You have to cancel, take the call, remember which client you were working on before the phone call(s) and then you have to start over trying to complete that job. An example…1) To find out the total of an invoice and take a payment by credit card without the card present such as over the phone, you have to select conclude, close that screen, go to client details to get credit card information, close that screen and reopen conclude to finish processing that payment. 2) During creating a prescription you have to see what the last prescription was and which Dr. prescribed it, close that screen, create a new prescription and remember what the correct dosing instructions are to type them in. If you don’t remember, you have to cancel that screen and start over. Editing that prescription refills amount or dosing instructions once saved is also problematic. 3) Creating estimates - frustrating that estimates don’t show up in order of date created and you can’t sort by date created by clicking on a header. 4) When looking at Invoices completed, the software should always have the latest transaction at the top of the screen unless sorted manually otherwise. Review Source Response from Covetrus Software Services August 27, 2021 Thanks for sharing your feedback with us. We will provide this information to our product team for review. AW Ashley W. Vet Assisten / Hosp Manager Veterinary Used the software for: 2+ years ### "ImproMed is a positive experience" December 1, 2022 5.0 Overall experience extremely positive, the program is easy to use and customizable to meet the needs of your clinic. Pros What I like most about ImproMed is the ease of use and user friendliness, hovering over any icon or using the Help index will get you where you need to go easily. Several uses within the practice and additional modules available. Cons Issues with connectivity to Global Vet Link Review Source Response from Covetrus Software Services March 6, 2023 Thanks for sharing your feedback with us. We will provide this information to our product team for review. AA Allen A. Veterinary Practice Manager Veterinary Used the software for: 2+ years ### "Impromed Practice Management Software" September 6, 2019 5.0 We began using computers in our practice in the early 1980's. Of the ones being promoted at that time we were most impressed by the features and people behind the system called CompCare, developed by Dr. Dave Allard and Dr. Kent Kruse. Since then we have watched our practice management software evolve and grow not only with our practice but with current technology and current trends in operating a busy veterinary practice. As in our earliest days of introducing a computer as a tool for keeping track of day to day duties and tasks, even today, one of the best advantages of using ImproMed software is the excellent support that we receive from the many technicians that are available either a click or phone call away. We have become so dependent on our practice management software, having such a dedicated team to turn too when problems arise is an extremely valuable resource. Pros We have been with ImproMed since it began and our computer use has evolved along with each change and enhancement with regards to both software and hardware. ImproMed is used extensively throughout our practice and is extremely helpful in tracking everything that we do from appointment scheduling, patient management and record keeping to financial management, accounting and employees. Cons The medical records portion of the software has been a recent challenge to us, but one that we are currently learning and slowly becoming more familiar with. Although we have had the capability of using this feature over the years, we had opted to continue keeping hand written charts on all of our patients. Now that we are seeing the need to fully utilize this feature, the least liked thing is the extensive time required to key in all the notes. ImproMed has come so far over the years, we are longing for the day when it will be able to read our minds thus making this task much more effortless! Review Source Response from Covetrus Software Services September 19, 2019 Hello Allen, thank you for your detailed feedback. It's always great to get specifics on how we're hitting the mark, and where users see room for improvement. We're honored to have you as a customer since the beginning. SC Sydney C. Office Manager Veterinary Used the software for: 2+ years ### "Fantastic" August 11, 2021 5.0 Enjoy this software very much. Helps our practice running smoothly. Pros This platform works amazingly for our clinic. It streamlines and organizes all of our medical records for patients and keeps our practice running smoothly, even on more hectic days. Cons Main gripe is the reports and especially when printing inventory counts - it does not have an option to simply list, but always includes a large barcode so it prints much more than we need. Review Source DH Dawn H. Office Manager Veterinary Used the software for: 2+ years ### "Impromed Infinity Review" June 15, 2021 4.0 Overall, Impromed is very user friendly. There is so much you can do with it but we lack the training on how to do things Pros I like that there are so many different ways to get to the same spot. If you need to get to medical records you can pull up the tabs or you can find the same info through Patient Processing. Cons It would be nice to have training courses available to show easier ways to do things. The templates are aweful!! They are not user friendly so when we need to make changes, we have no choice but to call and have an Impromed rep do it for us. The wait times are very long when calling in Reason for choosing Covetrus Impromed N/A- I wasn't here at initial install Review Source KW Kathleen W. Veterinary Assistant Veterinary Used the software for: 2+ years ### "Veterinary office - post paper system" June 10, 2021 3.0 Pros I like that I can find records going back without much degradation. Forms are easily created, updated, and customized. Cons Records management with transferred ownership is a nightmare. I am still trying to work with customer service over this, but I believe it to be a intrinsic issue with how this program processes security of documents. This is a serious issue that only occurs periodically, but is incredibly frustrating and embarrassing when it does occur. Makes us look like idiots. Review Source Response from Covetrus Software Services August 23, 2021 Thanks for sharing your feedback with us. We will provide this information to our product team for review. CP Cecilia P. Office Coordinator Veterinary Used the software for: 2+ years ### "12+ years Impromed (Infinity) Veterinary Software" May 28, 2020 2.0 Pros Can be tailored to Veterinary specific, either large, mixed or companion animal practice. Easy to learn and use. Can insert our own pre-written data into EMR's/SOAP that are then edited for each exam/surgery EMR. Use of Teamviewer helps with two-way communication. Cons 1) Spell Check is awful Does not remember the most useful of words, medical terms and even the DVM's name, although we press "add to dictionary"! The suggested words are ridiculously off. It does not even know noun plurals and verb tenses. This is the DVM's greatest complaint. Again, this is awful, and we have told Impromed Programming Managers many times. They say that they will note this for the future. 2) Used to be loooong holds on phone for Support. Now better, during COVID-19 and especially since they seem to have hired more people who work from Phoenix as well as in Oshkosh. Very often though, the 1st level support person does not know how to fix an issue, but has kept us on the line for up to 30 minutes while they try (their time limit!). They say they will pass the Case on to a Senior level Support, but it can take days before we hear from them. At least they often know how to fix it. 3) Problems 1 and 2 are enough reason for us to give an overall rating of 2. There are more issues. Reason for choosing Covetrus Impromed I don't know. Review Source MS Megan S. Owner Veterinary Used the software for: 1-2 years ### "Covetrus review " August 11, 2023 3.0 Need more equine-specific trainers when setting up new account and offer equine specific appointment options such as multiple patients at one appointment with farm location. Pros Integration with Covetrus orders and Antech lab. Cons Difficulty scheduling ambulatory appointments on calendar with multiple patients at one appointment. It is set up for small animal hospital, not equine. Alternatives considered [Vetter Online Suggestion Box](https://www.capterra.com/p/122975/Vetter-Online-Suggestion-Box/) Reason for choosing Covetrus Impromed Colleague recommendation Switched from [Covetrus Impromed Equine](https://www.capterra.com/p/141475/ImproMed-Equine/) To move to cloud based Review Source Response from Covetrus Software Services December 14, 2023 Thank you for sharing your experience with Covetrus Impromed. Your feedback matters and will help to shape our veterinary portfolio and our mission to keep veterinary practices thriving. We will pass this on to our product team for review. SS Susan S. Business Manager Veterinary Used the software for: 2+ years ### "Long time Impromed user" June 10, 2021 4.0 Overall, it's been good. I have been using Impromed for 22 years and it has come a long way! My biggest issues have been with support ups and downs, not being able to speak with the same techs like in the "old days", slowness in returning calls when ordering new hardware. Pros At first glance it looks a bit intimidating, buts once you learn your way around, it's a piece of cake! I really like Easytime! Very easy to use. Patient processing is so easy to navigate. Ease of use when paperlight (We went paperlight in 2010) Cons There are so many different ways to do the same thing, that it's hard to be consistent when training new employees. It would be nice to see improvement made to the message center. Adding the ability to select multiple employees to a message. Converting treatment plans to invoices needs improvement. Patient transfers are confusing to do Reason for choosing Covetrus Impromed Too long ago to remember.......We actually switched to Intravet for a year and went back to Impromed. There was no comparison. Review Source KH Karen H. Practice Manager Veterinary Used the software for: 2+ years ### "Very Satisfied" July 7, 2023 5.0 We like them alot, no intention of switching over Pros Easy to learn, lots of options for customizing. Cons Business reports could be more comprehensive Reason for choosing Covetrus Impromed More affordable, seemed more user friendly Review Source Response from Covetrus Software Services August 9, 2023 We're so glad to hear about your experience. Thanks for being a great partner and we look forward to seeing your practice continue to thrive. CT Cathe T. Veterinarian Partner Veterinary Used the software for: 2+ years ### "review of impromed software for mobile practice" May 28, 2020 4.0 Overall I like the program, but it is not user friendly. I wish that they could simplify /streamline so that it was not so complicated. Pros 1\. Can work on road with laptop and synchronize when back at office 2. travel sheets 3. lab integration 4. bundles 5. credit card integration Cons 1\. Company never addresses problems that mobile practitioners have with their platform. eg they recently updated software so that images can't be uploaded onto laptop on road and don't open if out of office. So now I have to come back to the office to download images. Tab button doesn't work for weight. names with Apostrophe's put a capital S in the animal database(name). 2. Any forms or certificates with an image shows up as large black box if printed from laptop when out of office.3. Split billing module unusable4. coggins integration module unusable 4. Large animal diagnosis list totally incomplete 5.Too many steps to complete certain functions 6. was told images could be uploaded to improview on cell phone, but it is only the image of the horse in the data base. Not the images in the medical records 7. Images in medical records- only one will show up if printing records . so if there are 4 images, they have to be individually be reentered Review Source Similar Products Featured