# Covetrus Impromed Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Covetrus Impromed Software - reviews, pricing plans, popular comparisons to other Veterinary products and more. Source: https://www.capterra.com/p/95888/ImproMed --- # Covetrus Impromed Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Covetrus Impromed ## What is Covetrus Impromed? Offered by Covetrus, ImproMed allows any practitioner to perform better medicine while utilizing technology to seamlessly integrate all parts of the veterinary practice. Designed to encompass all of your practice needs, from the waiting room to the exam room, ImproMed will streamline processes, reduce missed changes, enhance customer communication, and allow you to provide the most comprehensive care. ## What is Covetrus Impromed used for? [Veterinary](https://www.capterra.com/veterinary-software/) Top alternative Featured Overall rating Based on 262 user reviews Reviews sentiment Positive 76% Neutral 15% Negative 8% Pros & cons Flexible and approachable learning process Comprehensive and versatile feature set Inconsistent and unhelpful support experience Frequent glitches and instability Starting price $5000 Flat Rate, One Time Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Covetrus Impromed?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://software.covetrus.com/&name=Covetrus Impromed) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Covetrus Impromed 4.0 (262) VS. [4.6 (280)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/) Starting Price $5000 Flat Rate, One Time Starting Price $116 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (262) Ease Of Use 4.6 (280) Value For Money 3.7 (216) Value For Money 4.6 (266) Customer Service 3.7 (249) Customer Service 4.7 (278) ## Covetrus Impromed alternatives Highest Rated [4.9 (234)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (276)](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/) Starting price $260.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (83)](https://www.capterra.com/p/167764/Digitail/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/) [4.0 (542)](https://www.capterra.com/p/130107/Covetrus-Pulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 75% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/130107/Covetrus-Pulse/) [View all alternatives](https://www.capterra.com/p/95888/ImproMed/alternatives/) ## Who uses Covetrus Impromed? Based on Capterra reviews from the past 5 years ## Pros and Cons Flexible and approachable learning process 78% positive reviews out of 67 Most reviewers indicate training and learning curve is manageable, with multiple ways to teach and onboard staff. Inconsistent and unhelpful support experience 42% negative reviews out of 92 Most reviewers find customer support slow, lacking expertise, and unreliable in resolving problems or following up. Comprehensive and versatile feature set 85% positive reviews out of 26 Most reviewers describe features as extensive, adaptable, and useful for diverse workflows and daily operations. Frequent glitches and instability 83% negative reviews out of 53 Most reviewers report bugs and issues cause crashes, slowdowns, and workflow interruptions, often unresolved quickly. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Patient Records Management 3.9 (97) 64.95% of 97 reviewers that rated this feature as important or highly important Covetrus Impromed offers customizable, detailed patient records with templates and color coding. Users think it’s thorough and easy to access, but some report slow performance, cumbersome setup, and difficulties managing multiple records or transferring files. Billing & Invoicing 4.0 (97) 65.98% of 97 reviewers that rated this feature as important or highly important It gives you integrated billing and invoicing, allowing you to process payments and track charges efficiently. Some reviewers find it easy to use and customizable, but others mention a learning curve, confusing invoices, and too many steps for certain tasks. Appointment Scheduling 4.2 (94) 70.21% of 94 reviewers that rated this feature as important or highly important With this capability, you can quickly book, reschedule, and color-code appointments for clear daily planning. Reviewers appreciate its user-friendly interface, real-time updates to prevent double-booking, and flexible customization, though some want better search and view options. Inventory Management 3.5 (90) 54.44% of 90 reviewers that rated this feature as important or highly important This aspect helps you track inventory, set reorder points, and analyze usage. Reviewers indicate it’s helpful for managing stock and integrates with suppliers, but some find it confusing, time-consuming, and mention issues with real-time tracking and integration with Idexx. Confirmations/Reminders 3.6 (86) 47.67% of 86 reviewers that rated this feature as important or highly important You benefit from customizable reminders and confirmations, with integration options for third-party tools like Rapport and Petdesk. Some users say it reduces missed appointments, but others prefer external solutions due to setup complexity and inconsistent performance. Prescription Processing 4.1 (90) 58.89% of 90 reviewers that rated this feature as important or highly important Enables pharmacists to process single or multiple prescriptions simultaneously Covetrus Impromed 11 features With this capability, you can quickly book, reschedule, and color-code appointments for clear daily planning. Reviewers appreciate its user-friendly interface, real-time updates to prevent double-booking, and flexible customization, though some want better search and view options. It gives you integrated billing and invoicing, allowing you to process payments and track charges efficiently. Some reviewers find it easy to use and customizable, but others mention a learning curve, confusing invoices, and too many steps for certain tasks. You benefit from customizable reminders and confirmations, with integration options for third-party tools like Rapport and Petdesk. Some users say it reduces missed appointments, but others prefer external solutions due to setup complexity and inconsistent performance. Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes This aspect helps you track inventory, set reorder points, and analyze usage. Reviewers indicate it’s helpful for managing stock and integrates with suppliers, but some find it confusing, time-consuming, and mention issues with real-time tracking and integration with Idexx. Ability to chat online in real time Covetrus Impromed offers customizable, detailed patient records with templates and color coding. Users think it’s thorough and easy to access, but some report slow performance, cumbersome setup, and difficulties managing multiple records or transferring files. Enables pharmacists to process single or multiple prescriptions simultaneously Timed notification for any upcoming task, deadline, appointment, or activity Meet with patients remotely Create treatment plans that document interventions and outcomes to track patient progress Features 3.9 (255) 3.9 Based on 255 reviews ## Pricing Value for money 3.7 (216) Basic $5,000 Flat Rate,One Time Value for money 3.7 (216) 3.7 Based on 216 reviews ## Support, customer service and training options Customer Service 3.7 (249) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (249) 3.7 Based on 249 reviews ## User reviews Overall rating 4.0 Based on 262 reviews Filter by rating 5(95) 4(105) 3(40) 2(12) 1(10) Mentioned topic Sorted by most recent JL Jeffrey L. Practice Manager Veterinary ### "A Workhorse of the Veterinary Industry" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 24, 2026 After 10 years of using Impromed as a customer service representative, inventory manager, and Practice Manager I've used this software extensively as the base of all hospital operations from scheduling to inventory to internal communication. Once a person learns the basics of the software, most things become fairly intuitive. Pros The software is robust and heavily customizable. No other practice management software can be visually customized to see available resources at a glance. Cons The capabilities of the software do require learning which modules hold a particular function. Fortunately the search, index, and customer service are good at indicating where to find a particular feature. Alternatives considered [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reasons for choosing Covetrus Impromed Cost, support, and features. Ease of use after setup and continued customizability has made this software viable for us for the past 12 years. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Practice Management Veterinary ### "Impromed is ok" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 August 6, 2025 Good older program - needs to be upgraded to be more efficient and time sensitive for the fast pace of veterinary operations Pros Medical Record transparency- ease of looking At monetary issues or past financial spending- the appointment scheduling was so easy Cons No upgrades- never had customer service when there were issues - we could go days of it not working correctly in our clinic with no call backs Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) We switched to an cloud based program for a fraction of the price Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Samantha M. Hospital Manager Veterinary ### "Many year user, gets the job done " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 April 7, 2025 Its a mediocre program. It gets the job done but could be way better. Pros It is a simple program, which is fine for our 4 doctor , 22 staff practice. Cons The screen is messy to look at, there are way too many ways to do the same thing, pulling reports is a mess. Not cloud based. Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) One of our doctors really liked impromed and we werent thrilled with avimark Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EM Erin M. Veterinarian Veterinary ### "Would not recommend" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 3, 2025 It was ok, but definitely not modern or intuitive Pros Ability to see the whole history in one view, with colour-coded lines that can collapse or expand Cons Not cloud-based, many steps to get things done. Cannot open multiple patients at once Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JT Jamie T. Practice Manager Veterinary ### "Long time user" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 12, 2025 I have used it since the early 2000's and it has always made improvents year after year. Pros It was very easy to use for the team and when setting up. Cons It had some functions that were a bit outdated. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP Jason P. Practice Manager Veterinary ### "Practice Manager" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 21, 2025 Overall I liked Impromed and I would recommend the software to anyone. Pros Impromed was very easy to learn and use. Cons We had an older version that didn't give us some reports that we needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HD Holli D. Practice Manager Veterinary ### "Impromed is a tech geeks dream" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 15, 2025 Overall easy to use and great to setup for your clinic the way you would like. Doctors can set so many different things up in their notes when using this program as well. Pros Impromed is a great PIMs system. There is so many ways you can set this system up. It is a geeks dream for being able to set up the way you and your staff will use this system. Cons The hardest thing the script labels you have to program and its not the easiest thing to do if you have never had to use programming keys. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GB Gabriela B. CVT, Talent and Culture Coordinator Veterinary ### "Great and very comprehensive Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 November 10, 2024 It has been may years of using it and shaping it to the flow of our practice. Its many capabilities were very useful to adjust its use to the clinic needs Pros It's very complete and has many capabilities Cons Support is less and less as time goes by. I don't see a lot of updates being done Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KS Kalyn S. Clinic Manager Veterinary ### "Impromed, Loved it and miss it. " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 2, 2024 Love it. We have switched to Pulse and I miss Impromed like a lost love. Pros Ease of use, easy access and viewing of prescriptions in 1 location, Multiple ways to get to things. Cons Inability to view patient dashboard and reminders without switching screens. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EK Erica K. Practice Manager Veterinary ### "Impromed ease of use" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 September 4, 2024 Was fairly easy to use and read the medical records Pros Fairly easy to use and navigate if you can single out some tabs Cons Very busy with the tabs all over the screen Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/95888/ImproMed/reviews/) Popular comparisons [DaySmart Vet vs Covetrus Impromed](https://www.capterra.com/compare/95888-133166/ImproMed-vs-DaySmart-Vet)[Instinct Science vs Covetrus Impromed](https://www.capterra.com/compare/95888-234498/ImproMed-vs-Instinct-EMR)[Covetrus Pulse vs Covetrus Impromed](https://www.capterra.com/compare/95888-130107/ImproMed-vs-Covetrus-Pulse)[Shepherd vs Covetrus Impromed](https://www.capterra.com/compare/95888-172485/ImproMed-vs-Shepherd-App)[ezyVet vs Covetrus Impromed](https://www.capterra.com/compare/95888-99977/ImproMed-vs-ezyVet-Cloud-Vet-Software)[Covetrus vRxPro vs Covetrus Impromed](https://www.capterra.com/compare/95888-204324/ImproMed-vs-Covetrus-Prescription-Management) [Vetstoria vs Covetrus Impromed](https://www.capterra.com/compare/95888-162603/ImproMed-vs-Online-Booking)[Cornerstone Software vs Covetrus Impromed](https://www.capterra.com/compare/95888-99976/ImproMed-vs-Cornerstone-Practice-Management)[Covetrus Avimark vs Covetrus Impromed](https://www.capterra.com/compare/92887-95888/AVImark-vs-ImproMed)[PetDesk vs Covetrus Impromed](https://www.capterra.com/compare/95888-166086/ImproMed-vs-PetDesk)[IDEXX Neo vs Covetrus Impromed](https://www.capterra.com/compare/95888-145988/ImproMed-vs-IDEXX-Neo)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)