# TouchPoint Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is TouchPoint the right Donation Management solution for you? Explore 249 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/94410/TouchPoint/reviews

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TouchPoint

4.4 (249)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 14th, 2026

# Reviews of TouchPoint

Ease of use

3.8

Customer Service

4.5

## Pros and Cons in Reviews

LS

Laura S

Database AdministratorReligious Institutions, 51 - 200 employeesUsed the software for: More than 2 years.

“TouchPoint software has helped our church tremendously by simplifying a lot of our processes and allowing us to do more than our previous databases.“

March 31, 2025

JS

Jessica S

Director of OperationsNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 1-2 years.

“My least favorite part of TouchPoint is the lack of real-time dashboards for registration forms requiring a report to be run to see registration results.“

February 28, 2025

MK

Matt K

Director of ITReligious Institutions, 51 - 200 employeesUsed the software for: More than 2 years.

“I like that it can be used as is for most churches, but if you have a bit of SQL and Python skills, you can expand it quite a bit for custom needs.“

May 19, 2025

LK

Levi K

Software Systems CoordinatorReligious Institutions, 51 - 200 employeesUsed the software for: More than 2 years.

“It is highly customizable, and can be leveraged to meet each churches individual goals and needs.“

September 16, 2025

MK

Michelle K

Systems AdministratorReligious Institutions, 51 - 200 employeesUsed the software for: More than 2 years.

“There is always a person available to help from the TouchPoint staff or within the user community -- and the goal is to bring people to Christ using data to understand and see opportunities for ministry. “

February 25, 2025

## Showing most helpful reviews

Showing 1-25 of 249 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Sara Y.  
Parish Administrator  
  
Used the software for: 2+ years

### "Easy, efficient, helpful,"

June 3, 2018

4.0

Ease of ability to find out information I need.

Pros

I love that it can do -everything-. It is where all folks manage their online giving, it is where we print new directories from, we can send our weekly newsletters from it, registration for summer programs, scheduling of acolytes etc., and so much more. It is "one stop shopping" for all things congregational management.

Cons

It seems to have been developed by people who don't have a lot of LGBTQ+ folks in their faith community, and we do. So there's a number of things we've run into with that, some of which have been able to be fixed by customer support, and others not, so that is a frustration.

Review Source

LK

Levi K.  
Software Systems Coordinator  
Religious Institutions  
Used the software for: 2+ years

### "Great Product, Great Partners"

September 16, 2025

5.0

Pros

TouchPoint is not just a company or a product, they really partner with churches and walk along side us in using data to empower ministry! It is highly customizable, and can be leveraged to meet each churches individual goals and needs.

Cons

As a relatively newer church management software company compared to older well known softwares, some of the features are still being worked on and fleshed out. Particularly when it comes to volunteer scheduling and similar.

Alternatives considered

[Planning Center](https://www.capterra.com/p/76708/Planning-Center/)

Reason for choosing TouchPoint

The people and mission/vision of the company and the customizability of the software

Switched from

[FellowshipOne](https://www.capterra.com/p/230779/Fellowship-One/)

Not flexible or scalable enough. Didn’t fit our long term vision.

Review Source

Response from TouchPoint Software

September 22, 2025

Thank you Levi for your review and partnership! We appreciate all you do to serve the Kingdom and look forward to continuing to improve for ministry benefit. Blessings!

WG

Wayne G.  
Children & Media Ministries  
Religious Institutions  
Used the software for: 2+ years

### "Very good and getting better all the time!"

February 16, 2017

3.0

What I love: web-based, can access anywhere. The smartphone app is WONDERFUL!!! Membership and contact / follow up system are great. Contributions is great! What frustrates me: No full-blown financial management module (General ledger, check printing, accounts payable, etc. which forces us to use very outdated Shelby financials. Reports are not very customizable and sometimes waste space on the page if printed.

Pros

Smartphone app (love this!) Membership (photos, info that individuals can update themselves, family relationship notes, pastoral notes) Contributions, web-based (can access anywhere) Attendance tracking / ability to enter attendance over smartphone app.

Cons

Lacks full financial suite (gen ledger, accts payable, payroll, etc) Reports could be more customizable and outreach forms too. Difficulty of integrating with Microsoft Word for producing form letters. A few other things I can't recall right now.

Review Source

MK

Michelle K.  
Systems Administrator  
Religious Institutions  
Used the software for: 2+ years

### "TouchPoint - Pointing to Christ"

February 25, 2025

5.0

When our church began looking for a new church management platform, TouchPoint was the only platform where every conversation began with the goal of how can we work together to bring Christ to your community, congregation, and staff. The service and attention to detail from start to present has been wonderful. There is always a person available to help from the TouchPoint staff or within the user community -- and the goal is to bring people to Christ using data to understand and see opportunities for ministry. It is a team environment that breaks the silo of doing local church ministry alone.

Pros

The ability to customize searches to find accurate opportunities for ministry.

Cons

Whew! What a learning curve! It takes 2 years to feel like you know what you are doing -- this is also a pro because it shows the expansive nature that the system provides.

Alternatives considered

[Planning Center](https://www.capterra.com/p/76708/Planning-Center/)[Churchteams](https://www.capterra.com/p/103773/Churchteams/)[ACS](https://www.capterra.com/p/2668/ACS/)

Reason for choosing TouchPoint

Touchpoint was the only platform that every conversation pointed to Christ. It was scalable and forward thinking in development.

Switched from

[ChurchStaq](https://www.capterra.com/p/211982/ChuchStaq/)

The lack of support. The lack of reporting and search capabilities. The lack of new elements and development in the software to keep current with staff and member needs.

Review Source

Response from TouchPoint Software

March 3, 2025

Thank you Michelle! We love and appreciate you and all you do for The Kingdom! Everything is for God's glory and we're thankful to partner with such amazing churches!

LS

Laura S.  
Database Administrator  
Religious Institutions  
Used the software for: 2+ years

### "Review of TouchPoint CMS"

March 31, 2025

4.0

TouchPoint software has helped our church tremendously by simplifying a lot of our processes and allowing us to do more than our previous databases. From online giving, statistics, communications, online registrations, and pastoral care, we have seen a great improvement in streamlining what we do digitally in order for our staff to have more time to support our church members in person.

Pros

The team at TouchPoint is a big part of what makes this software so valuable. They are focused on helping churches further the Kingdom by making administrative work simple, streamlining aspects of pastoral care, and providing top notch customer support.

Cons

TouchPoint is constantly developing their program to work better for their church partners by improving current features and releasing new features. This means there are occasional bugs to work out in the software. (The support team is always swift at resolving these issues.)

Switched from

[Realm](https://www.capterra.com/p/146265/Realm/)

We needed a database that allowed more features and a company that would make changes based on our requests.

Review Source

Response from TouchPoint Software

April 1, 2025

Thank you Laura for your fair and honest review! We value you and your church so much and look forward to continuing to improve and elevate ministry. Blessings!

JK

James K.  
Director of Technology  
Religious Institutions  
Used the software for: 2+ years

### "TouchPoint solved all our problems around knowing our people"

February 21, 2025

5.0

We've been with TouchPoint for about five years, and it has revolutionized how we care for our people. The "people falling through the cracks" are no longer hypothetical, but are a knowable list of individuals. We're able to bring people into the church body much more smoothly and intentionally than we ever could have before. Also, while we knew we wanted something that was super-customizable, we couldn't invest the time or money for a system that required major customizations just to get the basic functionality working. TouchPoint is positioned perfectly for us: it's certainly "enterprise" software, capable of handling ginormous churches, but it also worked out of the box for us, and we're relatively small. In these years, I feel like I've gotten to know many of the TouchPoint staff folks, and they are truly partners in our ministry. We're grateful for them.

Pros

TouchPoint's robust features include member data management, online giving, event registration, volunteer coordination, attendance tracking, and much more. Any ChMS if, hopefully, the central place for all things "people," and this is actually true with TouchPoint. The software does great out-of-the-box, but can be customized to do all sorts of other things. Also, the customer support is outstanding, and new development clearly reflects actual church needs. There's also a well-established user community where TouchPoint users at different churches can compare methods and learn from each other. The cost is quite reasonable, too.

Cons

I think this is true of any system that needs to appease many churches: different churches need slightly different things. I think TouchPoint navigates those differences pretty well overall, but not always perfectly.

Alternatives considered

[MinistryPlatform](https://www.capterra.com/p/110437/MinistryPlatform/)[Realm](https://www.capterra.com/p/146265/Realm/)[ChurchStaq](https://www.capterra.com/p/211982/ChuchStaq/)[Rock RMS](https://www.capterra.com/p/141654/Rock-RMS/)

Reason for choosing TouchPoint

TouchPoint had the right balance between flexibility and out-of-the-box capability. It has an open API, which has allowed us to customize it extensively.

Switched from

[ACS](https://www.capterra.com/p/2668/ACS/)

Our pervious provider did not innovate on their current offering, but instead wanted us to migrate to a completely different offering. If we needed to do a full migration anyway, we weren't going to settle for a platform with inferior features, just because it was from the same provider. TouchPoint has continued to innovate on their existing platform.

Review Source

Response from TouchPoint Software

February 24, 2025

James, we appreciate you and thank you for your review! We look forward to continuing our partnership and elevating ministry in any way we can. Blessings!

AD

Adam D.  
Media and Communications Minister  
Religious Institutions  
Used the software for: 1-2 years

### "Exciting change to a great platform."

July 23, 2025

5.0

It has been great. People are easy to work with and we love the product. We love the way we can build out groups and organize people.

Pros

I like how it is focused on delivery the best option for church database and contact list. We know it does so much more than we are taking advantage of now but love the tool.

Cons

There are some features that would nice to have included like room and facility management. Other than that its great.

Switched from

[Shelby Arena](https://www.capterra.com/p/175655/Arena/)

Needed a more modern product to represent our church

Review Source

Response from TouchPoint Software

July 25, 2025

Thank you Adam for your review! We're grateful for churches like yours that we get to journey with and receive feedback from. We look forward to continuing to improve, including our impending Rooms &amp; Resources functionality. If there's anything else we can do to elevate your ministry, please don't hesitate to reach out. Bless you!

MV

Mary V.  
Director of Connection and Assimilation  
Religious Institutions  
Used the software for: 2+ years

### "TouchPoint = TouchPoints!"

June 5, 2025

5.0

We have used TouchPoint for ten years and are constantly learning. Excited for the future - especially rolling out Mobile 3.0 to our congregation!

Pros

I love that TouchPoint has functionality that allows us to use data to know and love our people well

Cons

Sometimes new features are released and bugs are found, but I know they are working to improve that. Some documentation is older and not current to the new features, but we really like the new LMS!

Switched from

[ACS](https://www.capterra.com/p/2668/ACS/)

We were looking for something with more functionality, customization, check-in and more up-to-date with technology

Review Source

Response from TouchPoint Software

June 6, 2025

Mary, thank you for your review! We are grateful for the years of true partnership, working together to elevate The Kingdom. All for His glory! Well done!

JH

Joshua H.  
Lead Manufacturing Engineer  
Religious Institutions  
Used the software for: 1-2 years

### "Excellent Church Management Software"

September 28, 2019

5.0

Church Management across multiple campuses. Completely integrated solution.

Pros

Extremely and intuitive to use platform. Filled with robust and customizable features and metrics. Extremely attentive customer support team. Minimal learning curve.

Cons

I can't think of any negative feedback or experiences that we have had while we have been using TouchPoint.

Alternatives considered

[ChurchStaq](https://www.capterra.com/p/211982/ChuchStaq/)

Reason for choosing TouchPoint

Extremely good reviews. Highly recommended by other organizations.

Review Source

Response from TouchPoint Software

September 30, 2019

Thank you so much for your positive feedback Joshua!

JP

Jana P.  
Preschool and serving coordinator  
Religious Institutions  
Used the software for: 2+ years

### "Frontline ministry"

September 16, 2025

4.0

Mostly touchpoint has been good to me. I do not like that you put touchpoint updates are not complete.

Pros

Tags are my favorite. I have got everybody on board. The search function is really helpful as long as you know what you’re looking for.

Cons

Bugginess! I think that there is a steep learning curve with new users. As most of the staff members of an older generation trying to constantly learn the updates the news with all the updates.

Review Source

Response from TouchPoint Software

September 22, 2025

Jana thank you for you feedback! We are grateful for you and honored to serve your church. If you ever experience a bug, we hope that you contact our partner success team to get it resolved. We love hearing from our churches and look forward to continuing to improve for Kingdom benefit!

NB

Nathan B.  
Minister, Church Data  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Your Big Church Could Solve Those Problems If They Had TouchPoint"

February 26, 2025

4.0

A partnership with a company that is truly lead by Christians and exists to benefit the kingdom through churches.

Pros

System is capable of being configured and adapted to suit all sorts of ministry's needs and ideas. Fully integrated features mean all data points are accessible by any user with permissions.

Cons

Frequency of bugs and timeline of resolutions. This is partly due to the size and depth of features.

Review Source

Response from TouchPoint Software

March 3, 2025

Nathan, thank you for your review! We appreciate your feedback and look forward to continuing to improve TouchPoint as our aim is to elevate ministry for our church partners. We're grateful to call you our partner as we love and lead those entrusted to us. If there's anything we can do to better support your ministry, don't hesitate to reach out. Bless you!

PH

Pamela H.  
financial secretary  
  
Used the software for: 6-12 months

### "Great, user friendly tool for church management"

March 26, 2018

4.0

Pros

The software is extremely user friendly and acts as an interface for the entire office even when some staff members are out on visitation, vacation, hospital duty.... It is very helpful in keeping track of accurate demographics and statistics for our church not only on a member informational level, but also in a financial sense as well. The ability to also accept credit/debit card transactions easily through a simple link on our website has increased contributions, tithes, and offerings by quite a bit. TouchPoint also allows our pastors to know who has visited with whom and also for our senior pastor to assign tasks to associate pastors; effectively delegating tasks and visits across the entire pastoral staff. As the financial secretary, I utilize the Touch Point software for keeping up with contribution records as well as yearly capital pledge campaigns. The software has the ability to compile financial data and run easy reports. Over all, I love the "user friendliness" of the software. It seems to be designed along the lines of some popular social media forums and it is extremely easy to navigate. Over all, the software gets an A from Woodlawn Baptist Church.

Cons

The mobile app that coincides with the software is not as user friendly for either internal staff or members. The app is easy to find and download on any app store; however, once the app is downloaded and log in occurs, it is very limited on the functionality. Our pastors utilize the mobile app to pull up address information for members when they are out on visitation; however, they are not able to input information regarding their visit on the app. It has been mentioned several times that it would make the software/system much more attractive if they were to access and update information within the mobile app instead of waiting until the end of their visit/day when they are sitting back at their desks, in front of a computer to input all of the necessary information that they would like to include about the visitation/events of the day and to pass on that information to the rest of the staff.

Review Source

LV

Lisa V.  
Data Base Coordinator (Volunteer)  
Religious Institutions  
Used the software for: 2+ years

### "Always the Best Service"

February 17, 2017

5.0

With no database background, I was given the duty to oversee our church's database. When we signed up for TouchPoint, any concerns were calmed by the personal training given from the start, along with excellent, courteous, kind and prompt assistance whenever I need to contact customer support. We are blessed with the upgrades, also. When someone wants to add a new feature, all of us receive the same benefit. We know we are getting a quality database which allows our church to function like one with a huge administrative staff when really it is just TouchPoint giving us the technology to achieve the goal of knowing our congregation and reaching them with information.

Pros

Flexibility, ease of use, cost, customer service, continued upgrades and features

Cons

Mobile features are still limited and sometimes difficult (but I expect it will be improving, as your product always does!); some features assume understanding by the user but aren't clear. I hit a few little glitches due to our small church needing specialized features for our events which don't exist in TouchPoint, or that I in my ignorance I am not aware of. I agree it's often user error. :)

Review Source

TC

Tanya C.  
Secretary  
Religious Institutions  
Used the software for: 2+ years

### "Easier to use than most programs"

February 23, 2017

4.0

I will start by saying I am not the main user of our touchpoint program but I do use part of the touchpoint features quite often. I do the bookkeeping so I mainly deal with the financial side of things which I will say are pretty easy to do with this program. The only thing I wish it would do differently is entering a person's contributions all at one time without having to reenter the name or number of the person to put a different amount in a separate category. Everything else for me is pretty easy I guess. I will say it is hard to print reports off for the bank when you are getting a loan to build (10 highest giving members for last year and year before last). Anyway there are always things that need improvement when it comes to programs but I will say that overall I really like TouchPoint and the convenience it gives when I need to look someone up and can just touch the address and it gets me straight to the map to get me there. I would and have recommended this program to other churches.

Pros

Being able to enter contributions

Cons

Not very user friendly when it comes to learning how to use some of the other features of the program that I'm not familiar with.

Review Source

CR

Chris R.  
Pastor  
Religious Institutions  
Used the software for: 1-2 years

### "Increased Faithfulness"

February 18, 2017

5.0

TouchPoint enabled our church to become more faithful in nearly every aspect of ministry. Our church has always struggled with keeping up with people, to be honest. Since starting to use TouchPoint, we have increased our faithfulness to track and "keep up" with our people. The functionality and ease of use with the software are incredible. The customer service has been unparalleled beginning with the endless questions we had, to training, and through problem-solving. It is adaptable to our ministry and needs. Each month we discover and use more and more of the available capabilities of the software. I'm so thankful for the ministry of TouchPoint. Without their commitment to providing a quality program at an affordable price regardless of the size of the church's ministry, we would still be struggling to track and love our people effectively and efficiently.

Pros

It's very user-friendly. It's useful on multiple platforms (app, mobile browser, laptop/desktop). Customer Support

Cons

They provide plenty of free training to get you started. They answer any and all questions. I would like to have a little more training at a more affordable cost. At least offer more in-depth and a broad range of videos for training.

Review Source

JH

Janet H.  
Membership Assistant  
Chemicals  
Used the software for: 1-2 years

### "Love this Software, especially the Customer Support"

February 16, 2017

5.0

It has been harder for me because I am not from the gadgets generation. I have found so much support from the Touch Point Team. They were always patient and understanding. I can't believe that it was just last year that we had the system put in. Even though I am still learning and probably always will be I am enjoying the process. Glad we chose TP as our new church software.

Pros

Since part of my job is to keep up with our members I like how easy it is with Touch Point. I love the way you can use the Decision Summary to keep up with changes made in the system. I also love the fact that when a change is made to a person's record you can see who made it and when it was made. Also this system keeps the info in the system so you can always go back and reverse it. This is a great time saver.

Cons

I like reports the least because I have had a harder time figuring them out. Those younger than I picked it up right away. My brain doesn't think the same way as the reports work. With that said the Customer Support helps me anytime and is always very encouraging.

Review Source

RL

Rebekah L.  
Deaconess Intern  
Religious Institutions  
Used the software for: 1-2 years

### "TouchPoint Review"

September 30, 2019

5.0

I love this program. I am able to run reports and personalize them without having to understand a lot of software/programming lingo. And when I don’t know how to do something, their support page has been able to help me navigate through every question so far.

Pros

I have used other congregational databases before, and this software is SO much easier to use. The simple labeling and ease of navigation around the software has been huge in helping me get the information I need quickly and efficiently so I can keep moving forward in my ministry.

Cons

Adding a new person into the database isn’t as easy as I would like - They do have a round about way to add people, and the reason is to make sure everyone in the database has a “touch point”, a place of connection, so I get it, but it’s just a little cumbersome.

Review Source

NT

Naomi T.  
Receptionist  
Religious Institutions  
Used the software for: 2+ years

### "Receptionist Review"

February 16, 2017

4.0

As a church receptionist, this program is very helpful to me. I frequently have to answer questions about our members' contact information and send out prayer chain and/or e-mail updates to our congregation members through TouchPoint. It's so easy and each time I've had questions, the customer service staff are fantastic. There was a bit of a learning curve and I certainly don't use all the features it has to offer, but it has been great for me!

Pros

Easy to keep congregation contact information and send out mass e-mails with announcement or prayer requests. I also know that

Cons

The program can do a lot & it gets complicated, though I don't typically need to know those things for my needs of the program (like list all the confirmation students or VBS kids) and I don't always know how to make it do what I want (but we do have other folks on staff that can help with that).

Review Source

EK

Erica K.  
Director of Finance and Administration  
Religious Institutions  
Used the software for: 2+ years

### "Enjoy the program"

February 16, 2017

5.0

We have used programs in the past and this one we will be sticking with because the continue growth and ease of use to make groups and email out to people and keeping track of people.

Pros

Ease to make groups within the organization (for classes) or for meetings. Love the ease of having people rsvp via email to a meeting and it automatically gets put into the organization that their attending or not. Great for keeping track of where people are in their membership process.

Cons

It would be great to use the financial part with this to track tithing, but I have taken time each year to see if it's worth it to switch from manually entering from Vanco to Quickbooks online and it's still better to use Quickbooks, to me. Then, my reports are all in one spot.

Review Source

KR

Kristina R.  
Techie Volunteer  
Religious Institutions  
Used the software for: 1-2 years

### "TouchPoint is an affordable, easy-to-use contribution management system for our church."

February 23, 2017

5.0

Our church migrated from an old, unwieldy Windows-based system to TouchPoint about 18 months ago. I love the anywhere access that TP's cloud-based system gives us. It's super user-friendly, and the reports I can get out of it are excellent, all of which I can download to Excel at the click of a button. The documentation is some of the best I've ever seen in the software industry, which I've worked in for 20 years. The customer support is generally quite responsive, getting you the answers you need right away on how to do something, or whether something is possible. I do wish there were a way to find out whether a new feature request was going to be worked on, and if so, a future release date. Overall, I'd recommend this product to any church looking to change or upgrade their contribution management system.

Pros

Easy to use interface, reporting, people pages, bundle management, organizations

Cons

volunteer management calendar is a little clunky. I'd like to have a way to print out the calendar in a nicer format.

Review Source

SM

Susan M.  
Ministry Assistant  
Religious Institutions  
Used the software for: 2+ years

### "Review of TouchPoint"

February 17, 2017

4.0

Coming from a background of public education to working as a church ministry assistant was challenging. Initially, TouchPoint was very intimidating, particularly because I received NO TRAINING. However, my learn-as-you-go experience became less intimidating as I noticed the user-friendliness of the software. It offers so much! Several of my tasks are a lot easier and take much less time because of the many offerings of TouchPoint.

Pros

It's user-friendliness

Cons

Because it offers so much, it can be overwhelming. The nature of my job does not allow for the time needed to really explore all the ins and outs of TouchPoint. I feel that flying by the seat of my pants to meet deadlines hinders a much more effective use of the software.

Review Source

KE

Katy E.  
Admin assistant  
  
Used the software for: 1-2 years

### "Overall, I think the program does a nice job of consolidating information"

June 4, 2018

4.0

Pros

The ease of looking up member information and registration for various events and groups. Also the customer support is phenomenal! Response time and overall consideration of the IT support is one of the best I have ever experienced.

Cons

We did not have training on the program, and have spent a lot of man hours "figuring it out." I know that training is available but the cost was such that our administration felt it was prohibitive.

Review Source

Response from TouchPoint Software

June 6, 2018

Thanks for your feedback Katy! We are glad that you've had positive experiences with our support team. We also hear your frustrations regarding training and share them. Finding a more cost-effective training option for churches like yours is certainly on our roadmap for 2018/2019. If you have any suggestions, we would welcome them! Feel free to email marketing@touchpointsoftware.com with your thoughts.

SB

Shelley B.  
Administrative Assistant  
Religious Institutions  
Used the software for: 2+ years

### "TouchPoint is a great tool"

February 16, 2017

4.0

I have been using TouchPoint for several years. It is easy, and user friendly for the most part. It has a great deal of functionality. And easy to understand. Customer Service is helpful.

Pros

It's interface is pretty intuitive. I like that you an do a variety of things with it.

Cons

1\. it is not the best way to do registrations. Registrations need to be more like you see on websites. It is first a data base, and then a registration tool. It has created a lot of confusion for our church members registering things 2. I wish there was a way to set up automatic emails with a click of a button.

Review Source

RF

Rachel F.  
Director of Family Ministries  
Religious Institutions  
Used the software for: 2+ years

### "Email Could be Easier?"

February 16, 2017

4.0

Sending emails to a group is very helpful and I know you can go in and check names, filter, and send emails that way and I can include other random people by joining them to the group but it would be easier if you could manage that right in the email. That's one of those ease of use things you just have to get used to. It is really wonderful to use once you figure out how to do what you need! The other thing I don't love doing is figuring out how to build a search just the right way. Eventually we figure it out it just takes so long. Otherwise I love everything we can do and all the organizational options that opened up for our church!

Pros

Attendance

Cons

Searches

Review Source

JF

Jenni F.  
Volunteer Coordinator  
Religious Institutions  
Used the software for: 1-2 years

### "A work in progress"

February 16, 2017

3.0

I have been using TouchPoint for about a year and a half now. In someways, it is incredibly useful, and I look forward to learning more of its features. But it is often unintuitive and difficult to navigate. For example, if you search someone's first name without adding a space after it, no results will be generated. I think it has great potential but some bugs need to be worked out. But the support staff has always been incredible. Shout out to our reps!

Pros

It definitely gets the job done. We've got all our church goers in one place, we can send mass emails and track people. Support staff is my favorite part.

Cons

It's often frustrating or difficult to figure out. I think someone needs to go through and make some operations more intuitive.

Review Source

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