# TouchPoint Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about TouchPoint Software - reviews, pricing plans, popular comparisons to other Donation Management products and more. Source: https://www.capterra.com/p/94410/TouchPoint --- # TouchPoint Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) TouchPoint ## What is TouchPoint? TouchPoint's donation management system is a robust, fully integrated solution designed to streamline giving for churches. With TouchPoint Giving, your church can offer flexible donation options, including online, mobile, text-to-give, and recurring giving, all seamlessly connected to your church database. Our platform provides real-time reporting and insights, allowing you to track contributions, generate financial statements, and identify giving trends effortlessly. TouchPoint empowers your church to build donor engagement through personalized communications, automated acknowledgments, and tailored giving campaigns. The system's user-friendly interface ensures an intuitive experience for both staff and donors, while robust security measures protect sensitive financial information. From first-time givers to faithful tithers, TouchPoint Giving equips your church to nurture generosity and grow your mission with ease. Discover how our donation management solution simplifies giving. ## What is TouchPoint used for? [Church Management](https://www.capterra.com/church-management-software/)[Membership Management](https://www.capterra.com/membership-management-software/)[Donation Management](https://www.capterra.com/donation-management-software/) Overall rating Based on 249 user reviews Reviews sentiment Positive 90% Neutral 9% Negative 2% Pros & cons Unified church administration solution Responsive customer support team Challenging learning curve Complex and unintuitive interface Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## TouchPoint alternatives Highest Rated [4.9 (151)](https://www.capterra.com/p/184192/Chmeetings/reviews/) Starting price $12.00 Per User, Per Month [4.8 (655)](https://www.capterra.com/p/158103/Clearstream/reviews/) Starting price $29.00 Per User, Per Month [4.8 (857)](https://www.capterra.com/p/125787/ChurchTrac/reviews/) Starting price $9.00 Per User, Per Month [4.7 (1,137)](https://www.capterra.com/p/76708/Planning-Center/reviews/) Starting price Contact vendor for pricing [View all alternatives](https://www.capterra.com/p/94410/TouchPoint/alternatives/) ## Pros and Cons Unified church administration solution 91% positive reviews out of 86 Most reviewers indicate church management features streamline records, communication, and member tracking for all church sizes. Laura S Database Administrator, 51 - 200 employees. "TouchPoint software has helped our church tremendously by simplifying a lot of our processes and allowing us to do more than our previous databases." Challenging learning curve 40% negative reviews out of 78 Some reviewers find ease of use lacking, with non-intuitive navigation and difficulty for less tech-savvy users. Responsive customer support team 91% positive reviews out of 81 Most reviewers report customer support is prompt, knowledgeable, and consistently helpful with training and troubleshooting. Complex and unintuitive interface 55% negative reviews out of 38 Most reviewers describe the user interface as cluttered, confusing, and requiring extensive training to navigate effectively. Comprehensive ministry management platform 100% positive reviews out of 26 Most reviewers describe ministry tools as practical, adaptable, and essential for effective outreach and organization. Michelle K Systems Administrator, 51 - 200 employees. "There is always a person available to help from the TouchPoint staff or within the user community -- and the goal is to bring people to Christ using data to understand and see opportunities for ministry. " ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Member Communication 4.8 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Contact members listed in the database through email, SMS, social, phone, etc. Child Check-in 4.9 (9) 100.00% of 9 reviewers that rated this feature as important or highly important Secure process of tracking children during activities Membership Management 5.0 (8) 100.00% of 8 reviewers that rated this feature as important or highly important Database of members to track personal information of individuals and families Attendance Tracking 4.7 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Track the attendance of specific individuals or groups Contact Database 4.9 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Communication Management 4.8 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat TouchPoint 53 features Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Track the attendance of specific individuals or groups Accounting functionality within the system, not requiring integration with third-party tools Secure process of tracking children during activities Manage and track all internal and external communication conducted via calls, email, text, or chat Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Accept and process credit card transactions Add customized logos and colors to align with company branding Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Track/record financial donations made by members, along with the issuance of tax receipts/documents Track and view detailed financial donation history made by contacts and members Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach Electronically collect payments for goods or services Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Schedule and manage the logistics of activities and other gatherings Plan an event's time and location Software specialized for non-profit organizations Primarily serving churches and religious organizations Store, manage and track all forms in a centralized location Monitor application statuses, proposals and award funds Contact members listed in the database through email, SMS, social, phone, etc. Add, store and access information pertaining to members Comprehensive list that contains information and details of all the members associated with a particular organization or group Online gateway through which members can access/update personal information Database of members to track personal information of individuals and families Registration process to become members by providing relevant information and agreeing to terms Access software remotely via mobile devices Access the system via a mobile application Ability to make a donation from a mobile device/app Manage and support multiple locations Outlet for members and visitors to submit donations electronically Accept, record, and reconcile financial transactions Track commitments to donate in the future Active reporting of data and metrics Manage and track recurring gifts Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Organize members and schedule recurring small group meetings Send messages via SMS Set up connections to third-party platforms to improve business processes Track visitors and purpose of visits Manage volunteer information and direct volunteer resources Built-in website builder or integration with third-party site Get Advice We can help you find the software with the features you need. Features 4.1 (246) 4.1 Based on 246 reviews ## Pricing Value for money 4.2 (227) ### Starting price Free trial available [View all Pricing Plans](https://www.capterra.com/p/94410/TouchPoint/pricing/) Value for money 4.2 (227) 4.2 Based on 227 reviews ## Integrations [ SendGrid](https://www.capterra.com/p/204113/SendGrid/)[ Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ eSPACE](https://www.capterra.com/p/144412/eSPACE/)[ Protect My Ministry](https://www.capterra.com/p/228236/Protect-My-Ministry/)[ MortarStone](https://www.capterra.com/p/169905/MortarStone/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (237) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (237) 4.5 Based on 237 reviews ## User reviews Overall rating 4.4 Based on 249 reviews Filter by rating 5(118) 4(105) 3(22) 2(4) 1(0) Mentioned topic Sorted by most recent LK Levi K. Software Systems Coordinator Religious Institutions ### "Great Product, Great Partners" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 16, 2025 Pros TouchPoint is not just a company or a product, they really partner with churches and walk along side us in using data to empower ministry! It is highly customizable, and can be leveraged to meet each churches individual goals and needs. Cons As a relatively newer church management software company compared to older well known softwares, some of the features are still being worked on and fleshed out. Particularly when it comes to volunteer scheduling and similar. Switched from [FellowshipOne](https://www.capterra.com/p/230779/Fellowship-One/) Not flexible or scalable enough. Didn’t fit our long term vision. Alternatives considered [Planning Center](https://www.capterra.com/p/76708/Planning-Center/) Reasons for choosing TouchPoint The people and mission/vision of the company and the customizability of the software Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 22, 2025 Thank you Levi for your review and partnership! We appreciate all you do to serve the Kingdom and look forward to continuing to improve for ministry benefit. Blessings! JP Jana P. Preschool and serving coordinator Religious Institutions ### "Frontline ministry" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 September 16, 2025 Mostly touchpoint has been good to me. I do not like that you put touchpoint updates are not complete. Pros Tags are my favorite. I have got everybody on board. The search function is really helpful as long as you know what you’re looking for. Cons Bugginess! I think that there is a steep learning curve with new users. As most of the staff members of an older generation trying to constantly learn the updates the news with all the updates. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 22, 2025 Jana thank you for you feedback! We are grateful for you and honored to serve your church. If you ever experience a bug, we hope that you contact our partner success team to get it resolved. We love hearing from our churches and look forward to continuing to improve for Kingdom benefit! AD Adam D. Media and Communications Minister Religious Institutions ### "Exciting change to a great platform." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 23, 2025 It has been great. People are easy to work with and we love the product. We love the way we can build out groups and organize people. Pros I like how it is focused on delivery the best option for church database and contact list. We know it does so much more than we are taking advantage of now but love the tool. Cons There are some features that would nice to have included like room and facility management. Other than that its great. Switched from [Shelby Arena](https://www.capterra.com/p/175655/Arena/) Needed a more modern product to represent our church Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 25, 2025 Thank you Adam for your review! We're grateful for churches like yours that we get to journey with and receive feedback from. We look forward to continuing to improve, including our impending Rooms & Resources functionality. If there's anything else we can do to elevate your ministry, please don't hesitate to reach out. Bless you! MV Mary V. Director of Connection and Assimilation Religious Institutions ### "TouchPoint = TouchPoints!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 5, 2025 We have used TouchPoint for ten years and are constantly learning. Excited for the future - especially rolling out Mobile 3.0 to our congregation! Pros I love that TouchPoint has functionality that allows us to use data to know and love our people well Cons Sometimes new features are released and bugs are found, but I know they are working to improve that. Some documentation is older and not current to the new features, but we really like the new LMS! Switched from [ACS](https://www.capterra.com/p/2668/ACS/) We were looking for something with more functionality, customization, check-in and more up-to-date with technology Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 6, 2025 Mary, thank you for your review! We are grateful for the years of true partnership, working together to elevate The Kingdom. All for His glory! Well done! MK Matt K. Director of IT Religious Institutions ### "Worth a look! Easy to use but customizable. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 19, 2025 Overall, I have had a great experience with TP. I am very active in the community, getting ideas from other churches and sharing how we can best use the system and the data to serve our congregations and communities. Pros I like that it can be used as is for most churches, but if you have a bit of SQL and Python skills, you can expand it quite a bit for custom needs. Also, the support is excellent. They don't provide phone support, but their email support is often quick to respond. When it really counts, it is very possible to get the CEO and other leadership on the phone to fix something. That's something you can't find with bigger companies. Cons I think some new features are not thoroughly tested as they should be. This issue has been addressed recently and has improved significantly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2025 Matt, thank you so much for the killer review! We appreciate you and our whole church community! Thanks for allowing us to journey with you and your church! LS Laura S. Database Administrator Religious Institutions ### "Review of TouchPoint CMS" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 31, 2025 TouchPoint software has helped our church tremendously by simplifying a lot of our processes and allowing us to do more than our previous databases. From online giving, statistics, communications, online registrations, and pastoral care, we have seen a great improvement in streamlining what we do digitally in order for our staff to have more time to support our church members in person. Pros The team at TouchPoint is a big part of what makes this software so valuable. They are focused on helping churches further the Kingdom by making administrative work simple, streamlining aspects of pastoral care, and providing top notch customer support. Cons TouchPoint is constantly developing their program to work better for their church partners by improving current features and releasing new features. This means there are occasional bugs to work out in the software. (The support team is always swift at resolving these issues.) Switched from [Realm](https://www.capterra.com/p/146265/Realm/) We needed a database that allowed more features and a company that would make changes based on our requests. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 1, 2025 Thank you Laura for your fair and honest review! We value you and your church so much and look forward to continuing to improve and elevate ministry. Blessings! KM Kathy M. Ministry Software Analyst Non-Profit Organization Management ### "Broadmoor Baptist Go Lives with Touchpoint" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 28, 2025 Great! Our Go Live went really well, and our church members love to update their own profile and check-in to their involvements. Pros Touchpoint allows us to capture such great data analytics that will help us ministry more effectively. Cons Their reports would be more robust. We've built a lot of custom reports so we can capture the data we need. Switched from [FellowshipOne](https://www.capterra.com/p/230779/Fellowship-One/) We were using a very old version of Fellowship One that is no longer supported. Alternatives considered [Planning Center](https://www.capterra.com/p/76708/Planning-Center/) [FellowshipOne](https://www.capterra.com/p/230779/Fellowship-One/) [Rock RMS](https://www.capterra.com/p/141654/Rock-RMS/) Reasons for choosing TouchPoint For us, it offered an 'all-in-one' software platform and it was very user-friendly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 1, 2025 Thank you Kathy for your review! We're so grateful to partner with y'all and look forward hearing all the testimonies that come out of the increased functionality. Blessings! JS Jessica S. Director of Operations Non-Profit Organization Management ### "TouchPoint Exceeds Expecations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 28, 2025 Our experience with TouchPoint has been one of true partnership, listening, and growing. In just a year and a half, I've seen TouchPoint continue to improve its already stellar tools and have benefitted from their exceptional and accessible staff. After working with three difference ChMS providers over the last decade and exploring far more, they are truly the best of the best. Pros I'm most grateful for the was TouchPoint has improved our ability to truly know and shepherd our congregation as well as the helpful church network TouchPoint has developed. Cons My least favorite part of TouchPoint is the lack of real-time dashboards for registration forms requiring a report to be run to see registration results. Switched from [CCBill Billing Solutions](https://www.capterra.com/p/210361/CCBill-Billing-Solutions/) Increased costs and decreased efficiency after PushPay purchased CCB. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 4, 2025 Jessica, thank you so much for your review! We appreciate you and our partnership together and look forward to continuing to elevating ministry for God's glory! NB Nathan B. Minister, Church Data Non-Profit Organization Management ### "Your Big Church Could Solve Those Problems If They Had TouchPoint" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 February 26, 2025 A partnership with a company that is truly lead by Christians and exists to benefit the kingdom through churches. Pros System is capable of being configured and adapted to suit all sorts of ministry's needs and ideas. Fully integrated features mean all data points are accessible by any user with permissions. Cons Frequency of bugs and timeline of resolutions. This is partly due to the size and depth of features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 3, 2025 Nathan, thank you for your review! We appreciate your feedback and look forward to continuing to improve TouchPoint as our aim is to elevate ministry for our church partners. We're grateful to call you our partner as we love and lead those entrusted to us. If there's anything we can do to better support your ministry, don't hesitate to reach out. Bless you! MK Michelle K. Systems Administrator Religious Institutions ### "TouchPoint - Pointing to Christ" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 25, 2025 When our church began looking for a new church management platform, TouchPoint was the only platform where every conversation began with the goal of how can we work together to bring Christ to your community, congregation, and staff. The service and attention to detail from start to present has been wonderful. There is always a person available to help from the TouchPoint staff or within the user community -- and the goal is to bring people to Christ using data to understand and see opportunities for ministry. It is a team environment that breaks the silo of doing local church ministry alone. Pros The ability to customize searches to find accurate opportunities for ministry. Cons Whew! What a learning curve! It takes 2 years to feel like you know what you are doing -- this is also a pro because it shows the expansive nature that the system provides. Switched from [ChurchStaq](https://www.capterra.com/p/211982/ChuchStaq/) The lack of support. The lack of reporting and search capabilities. The lack of new elements and development in the software to keep current with staff and member needs. Alternatives considered [Planning Center](https://www.capterra.com/p/76708/Planning-Center/) [Churchteams](https://www.capterra.com/p/103773/Churchteams/) [ACS](https://www.capterra.com/p/2668/ACS/) Reasons for choosing TouchPoint Touchpoint was the only platform that every conversation pointed to Christ. It was scalable and forward thinking in development. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 3, 2025 Thank you Michelle! We love and appreciate you and all you do for The Kingdom! Everything is for God's glory and we're thankful to partner with such amazing churches! [View all Reviews](https://www.capterra.com/p/94410/TouchPoint/reviews/) Popular comparisons [Clearstream vs TouchPoint](https://www.capterra.com/compare/94410-158103/TouchPoint-vs-Clearstream)[Tithely Church Management vs TouchPoint](https://www.capterra.com/compare/94410-132513/TouchPoint-vs-Breeze-ChMS)[ChurchTrac vs TouchPoint](https://www.capterra.com/compare/94410-125787/TouchPoint-vs-ChurchTrac)[Chmeetings vs TouchPoint](https://www.capterra.com/compare/94410-184192/TouchPoint-vs-Chmeetings)[Planning Center vs TouchPoint](https://www.capterra.com/compare/76708-94410/Planning-Center-vs-TouchPoint)[Tithe.ly vs TouchPoint](https://www.capterra.com/compare/94410-154664/TouchPoint-vs-Tithe-ly-Church-Giving) [ChurchStaq vs TouchPoint](https://www.capterra.com/compare/94410-211982/TouchPoint-vs-ChuchStaq)[Neon CRM vs TouchPoint](https://www.capterra.com/compare/94410-102088/TouchPoint-vs-NeonCRM)[WildApricot vs TouchPoint](https://www.capterra.com/compare/76116-94410/WildApricot-vs-TouchPoint)[ToucanTech vs TouchPoint](https://www.capterra.com/compare/94410-140805/TouchPoint-vs-ToucanTech)[Rock RMS vs TouchPoint](https://www.capterra.com/compare/94410-141654/TouchPoint-vs-Rock-RMS)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)