# accesso ShoWare Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is accesso ShoWare the right Event Management solution for you? Explore 76 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/9352/accesso-ShoWare/reviews --- accesso ShoWare 4.6 (76) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of accesso ShoWare Ease of use 4.5 Customer Service 4.9 ## Pros and Cons in Reviews DB David B ManagerEntertainment, 201 - 500 employeesUsed the software for: More than 2 years. “We know that ALL of our money goes directly into our bank account, usually within 24 hours, and know that everything is completely accurate and the details are at our fingertips.“ April 24, 2025 PS Priscilla S ManagerEntertainment, 11 - 50 employeesUsed the software for: More than 2 years. “Software/hardware communication. When printing tickets on the Boca, we have had numerous problems with the \[sensitive content hidden\] communicating with the ticket printer. When it comes to different printing avenues, such as an Epson printer, the "Bar Codes" do not align, and are unable to be scanned into the system. “ April 23, 2025 EK Edward K DirectorGambling & Casinos, 201 - 500 employeesUsed the software for: More than 2 years. “Over the past decade, Catfish Bend Casino has relied on the Accesso ShoWare ticketing platform to power our entertainment and event operations, and the experience has been consistently positive.“ April 29, 2025 MH Megan H Box Office CoordinatorPerforming Arts, 11 - 50 employeesUsed the software for: More than 2 years. “This product may not suit all venues, particularly larger venues with more complex/nuanced ticketing needs.“ April 25, 2025 EK Edward K DirectorGambling & Casinos, 201 - 500 employeesUsed the software for: More than 2 years. “Its ease of use, dependability, and extensive features have helped elevate the quality and efficiency of our ticketing services.“ April 29, 2025 WC William C CEOOnline Media, 2 - 10 employeesUsed the software for: Less than 6 months. “My least favorite part of ShoWare was that since it is not decentralized, I don't know if my data can be breached and tampered with.“ May 6, 2025 WC William C CEOOnline Media, 2 - 10 employeesUsed the software for: Less than 6 months. “It was a simple interface that allowed for a team of people to work efficiently.“ May 6, 2025 AN Amber N Entertainment ManagerEntertainment, 51 - 200 employeesUsed the software for: More than 2 years. “I don't love the ways of adding on a VIP addition and would love if it was a separate tab available in the show manager screen.“ April 23, 2025 ## Showing most helpful reviews Showing 1-25 of 76 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Amber P. Ticketing & Box Office Manager Used the software for: 2+ years ### "Best Ticket Software I Have Ever Used!" October 7, 2017 5.0 User-friendly, easy to navigate, up to date software, great upgrades, amazing customer service. Pros I have used many different ticketing softwares in my career, and Showare is by far the most user friendly...both for our end of things and for our patrons. After moving to Showare, we saw a 50% increase in internet sales, and our patrons actually commented what a great upgrade it was. I also like how quickly I can build shows and get them on sale to the public. Being on constant time restraints, it's nice to have so many quick capabilities. Perhaps the best thing about Showare is the client services team. Any question or issue is resolved incredibly fast. Sometimes we don't even know of an issue, and it's already remedied, and we are made aware ASAP. They take wonderful care of us and listen to all of our questions and ideas. Cons When we first decided on Showare, there were a few reports and capabilities that Showare did not perform, that we were used to having. Instead of turning us away, they listened to us and helped us create a new report for our needs. Additionally, there have been things that we thought would be great additions to the system, not only for us, but to other venues as well. A few upgrades later...there they were! Review Source Response from accesso October 9, 2017 Hi Amber, Thank you for your review! We're so thrilled to hear that you are enjoying the revenue-driving features of our accesso ShoWare solution and that our client services team is taking such great care of you. It's great to see that your own patrons enjoy using the solution, too. Thanks again for sharing. BW Brian W. Outreach Manager Non-Profit Organization Management Used the software for: 1-2 years ### "We love ShoWare! " April 29, 2025 5.0 It is great! We have complete faith and confidence in the product, and the support we receive from your team. Pros By far, the most impressive aspect of ShoWare is your very attentive, very professional customer service. \[sensitive content hidden\], personally, is the reason our system is running as well as it is. She has so won the confidence of our team that we, generally, do not speak with anyone else. I'm sure you have a wonderful team there...sorry. :) She's just awesome. Cons I've thought about this for a while and have not come up with anything worth sharing. We are completely happy with ShoWare. Alternatives considered [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/) Reason for choosing accesso ShoWare I believe it was the ability to create "exclusive access" to the sales platform based on the buyers' electronic profile. That is, the buyers had to be signed into a specific secure server before they could access tickets. Review Source MM Matt M. Box Office Manager Performing Arts Used the software for: 2+ years ### "ShoWare Review" April 25, 2025 3.0 Customer service is the best I've worked with but functionality is quite lacking Pros The customer service is amazing, attentive and helpful. \[sensitive content hidden\] in particular is wonderful to work with. Cons Functionality and interface is difficult. Reporting does not provide accurate and/or helpful information. Review Source Response from accesso May 1, 2025 Hi Matt, thank you for sharing your concerns. Your CSM will be reaching out to ensure you are getting the best experience with our software. DC Deanna C. Assistant General Manager Events Services Used the software for: 2+ years ### "No Regrets" April 17, 2025 4.0 ShoWare provides excellent customer service, intuitive products, and would recommend to other organizations looking for ticketing software. Pros Love the ability to set up multiple pricing tiers with discounts, promos, etc, the the ability to schedule an automatic price change. Cons Once a performance is set up we cannot change the seating map if an incorrect map is used. Also would appreciate more intuitive pricing calculations with customization of applicable taxes, etc. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing accesso ShoWare ShoWare provides the software products that we require, excellent support team, ease of use of platform. Review Source PS Priscilla S. Manager Entertainment Used the software for: 2+ years ### "accesso ShoWare Product" April 23, 2025 5.0 Overall, it is the staff that retains our account. There are many ticketing platforms out there, many of which are more versatile, however, the staff that is always there to help. Pros Hands down, the very best thing about accesso ShoWare is the staff! \[sensitive content hidden\], our account manager, is one of the main reasons we have stayed with ShoWare. Cons Software/hardware communication. When printing tickets on the Boca, we have had numerous problems with the \[sensitive content hidden\] communicating with the ticket printer. When it comes to different printing avenues, such as an Epson printer, the "Bar Codes" do not align, and are unable to be scanned into the system. There is a big disconnect in dealing with actual printed tickets. Which, for a vintage property, like our historic theater, is absolutely essential. Alternatives considered [ShowClix](https://www.capterra.com/p/82542/Easy-To-Use-Ticketing-Software/) Reason for choosing accesso ShoWare \[sensitive content hidden\] made things seem flawless and gave an elevated level of customer support. Switched from [Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/) Needed an upgraded experience. Customer service from the theater's perspective was a big driving factor. Review Source Response from accesso April 25, 2025 Priscilla, thank you for your positive review. Your CSM will be reaching out soon to assist with the printer issue. DC Dale C. Manager of Information Systems Entertainment Used the software for: 2+ years ### "A Happy Customer" April 22, 2025 5.0 It has been positive. We started using it in June of 2018. The quality of the product and support are far beyond what we have used previously. Pros I like the stability and high quality customer service. In the last 7 years of using accesso ShoWare we have not encountered an issue with it crashing during large on sales and very minimal downtime overall. Fantastic product. Cons My least favorite is the lack of flexibility in the seating charts. You end up having to make multiple charts to use for different performances. This is minor and also a reason why it works as well as it does. Switched from [Choice Ticketing](https://www.capterra.com/p/12260/Choice-Ticketing/) After a decade with Choice Ticketing, the support and stability were not there. The ad-hoc reporting was nice, but it was much more problematic than we were able to justify. Review Source DB David B. Manager Entertainment Used the software for: 2+ years ### "ShoWare Ticketing -- The BEST in the INDUSTRY!" April 24, 2025 5.0 I get calls and emails through the Porter County Fair email from other ticketing companies wanting to show me their ticketing system and I plainly tell them that I am VERY HAPPY with the ticketing company that I have and am not interested in looking, listening to a sales pitch or being contacted by them in the future. I can't imagine ticketing without ShoWare. We know that ALL of our money goes directly into our bank account, usually within 24 hours, and know that everything is completely accurate and the details are at our fingertips. Pros I like that we have support that is incredible. All of the managers, from \[sensitive content hidden\]-- they all know the product inside out, are very courteous and more than willing to help me whenever I have a question or need help. I have never experienced a better support staff in any industry. Cons The only thing that I could think of that could use a little improvement is a manual that could answer some questions when I venture into unchartered waters. If it had Frequently Asked Questions and maybe even a version of it that would be ShoWare for Dummies. But that is the only improvement that would be helpful to me. Alternatives considered [Etix](https://www.capterra.com/p/9348/Etix/) Reason for choosing accesso ShoWare Customer Sales Team and Ease of use. Great Team that helped walk me through the use. Review Source DM Denise M. Senior Ticketing Associate Performing Arts Used the software for: 6-12 months ### "Great Software and Service" April 28, 2025 5.0 Very pleased with the service and the software. Our staff found it easy to use. Happy with the vast number of reports available. Our Client Success Manager always goes above and beyond. Pros Easy to adapt to our special ticketing needs without requiring customization. Our staff's favorite feature is the nightly guide. Cons Our members find it confusing to add member benefit tickets to their cart online. We would like it if these tickets would show to them when they log in to their ticket account. Alternatives considered [Spektrix](https://www.capterra.com/p/89233/Spektrix/) Reason for choosing accesso ShoWare Although online is important, a large number of our patrons order tickets through our box office. accesso ShoWare's features for our box office were exceptional. Switched from [UpStage](https://www.capterra.com/p/251610/UpStage/) Product and service did not fit our organization. Review Source EK Edward K. Director Gambling & Casinos Used the software for: 2+ years ### "Accesso ShoWare A+" April 29, 2025 5.0 Over the past decade, Catfish Bend Casino has relied on the Accesso ShoWare ticketing platform to power our entertainment and event operations, and the experience has been consistently positive. From the very beginning, ShoWare has proven to be a robust, user-friendly, and highly adaptable solution that has kept pace with our growth and evolving customer expectations. One of the standout features of ShoWare is its intuitive interface, which makes event creation, ticket management, and reporting easy for both seasoned staff and new users. The platform allows for deep customizations, something we’ve taken full advantage of to align ticketing processes with our branding and specific operational needs. Whether we're setting up reserved seating for concerts or general admission for comedy shows, ShoWare provides the flexibility we need. Our guests benefit from a smooth and streamlined purchasing experience, both online and on-site. The system’s mobile optimization and print-at-home/mobile ticket options have greatly improved convenience for our patrons, contributing to stronger customer satisfaction and repeat attendance. Over ten years, Accesso’s support team has been consistently responsive and helpful. System uptime has been exceptional, with virtually no major disruptions, a critical factor in maintaining public trust and a positive guest experience during high-volume ticket sales. ShoWare’ s robust reporting tools have provided valuable insights into sales trends, customer behavior, and marketing performance. These analytics have enabled us to make data-driven decisions, improve campaign effectiveness, and ultimately grow revenue from our live events. Accesso ShoWare has been a vital component of our entertainment operations for the past ten years. Its ease of use, dependability, and extensive features have helped elevate the quality and efficiency of our ticketing services. We confidently recommend it to any venue looking for a professional-grade ticketing solution that can deliver consistent performance year after year. Pros Easy for staff to learn and use, with intuitive event setup and ticket management. Allows full control over event pages, seating charts, pricing, and promotional features with customizable branding. Cons While basic tasks are easy, deeper functionalities (like complex pricing tiers or promo codes) may require training. Review Source MH Megan H. Box Office Coordinator Performing Arts Used the software for: 2+ years ### "Solid product with the BEST support team!" April 25, 2025 4.0 ShoWare works well for us to meet our current needs, and delivers a solid product with increasingly evolved technological capabilities. Their support team is exceptional, and plays a huge part in our continued loyalty to their services. This product may not suit all venues, particularly larger venues with more complex/nuanced ticketing needs. However, for a mid-sized venue, it's a great product with a wonderful, helpful, and innovative team who work hard to keep their clients happy. Pros ShoWare has excellent customer service representatives who are attentive and responsive. I love that we have a dedicated Client Success Manager who works with us on an ongoing basis and gets to know us and our ticketing structures. This helps expedite solutions when we need to troubleshoot, and also allows us to feel a sense of personal connection to the ShoWare team. The ShoWare team is also very open and flexible when it comes to thinking of out-of-the-box solutions for our pain points. Several times, they have offered to do custom work for us to meet a need. That level of support and service is rare, and I appreciate their collaborative approach to figuring out solutions. Cons ShoWare can be limited in some of its features and offerings, particularly with regard to patron data management, tracking demographic data, and complex ticket package structures/show builds. We run into issues with certain types of builds that require more nuance because the system does not have capabilities to address what we need, particularly with our season packages. That said, there have been many new features rolled out in the past several years that have increased system capabilities, such as awesome interactive seating charts and seat chart management and improved show build functionality. It seems that ShoWare is always working to improve and evolve its product (often times with direct client feedback), which is great! Review Source RP Rebekah P. Box Office Manager Entertainment Used the software for: 2+ years ### "Amazing support!" May 1, 2025 5.0 Pros User friendly. Support given by \[sensitive content hidden\], is stellar. \[sensitive content hidden\] always has answers to my questions and is extremely helpful and patient as a mentor and teacher. Cons There is no tool to merge patrons automatically. If I create a patron through my box office and the patron also creates an account online, there are two accounts in the same name. I understand I can manually merge the patrons and I do that. Any way to fix this? Review Source WB Windi B. Ticket Operations Manager Entertainment Used the software for: 2+ years ### "The team rocks!" April 28, 2025 5.0 Pros Their reps are always helpful and easy to work with. We always receive excellent service. Cons Some marketing features are clunky, but the team always makes the updates quickly. Review Source WC William C. CEO Online Media Used the software for: Less than 6 months ### "Great Software" May 6, 2025 5.0 Pros It was a simple interface that allowed for a team of people to work efficiently. Cons My least favorite part of ShoWare was that since it is not decentralized, I don't know if my data can be breached and tampered with. Review Source Response from accesso May 13, 2025 William, Thank you for the 5 star review! Rest assured, your data is safe with our enhanced security features including PII Masking policies to hide personally identifiable information. Additionally, no financial information is ever stored in the system. If you have any concerns, please reach out to your CSM for more details about your account's security features. EE Erica E. Box Office Manager Entertainment Used the software for: 2+ years ### "Great software and unbeatable customer service! " November 29, 2018 5.0 We couldn’t be happier with Showare as a ticketing solution and would absolutely recommend this software. Pros We’ve been a Showare client for over 10 years and are still very happy with its ease of use (for both the customer and our team) and incredible flexibility. We’re a non-profit theater and Showare handles our membership, donation, and ticket sales seamlessly. We’ve seen a steady increase in our membership base and donations over the years and know this product directly contributes to this. On top of offering a great ticketing solution, Showare provides outstanding customer service. Our client services manager is constantly providing updates and training on new features, listening to our input, and advocating for product enhancements that would help our venue. He is always available to answer questions or offer creative, out of the box solutions. The customer service truly sets this product apart. Cons We're very excited that there is intergration with myemma, but hope that there will be more editing capabilities for scheduled messages soon. Review Source Response from accesso July 20, 2021 Hello Erica - Thank you so much for your review! We're thrilled that you've experienced a steady increase in your membership base and donations with accesso ShoWare and appreciate your heartfelt recommendation! SR Stacy R. Box Office Manager Used the software for: 2+ years ### "Excellent. Customer service is stellar" September 15, 2017 5.0 Pros The ability to have access to many back-end features. Ease of use once learned. The many features that have the ability to drive revenue. Cons The data entry fields do not auto fill with proper punctuation on the web/back end. ie, capitalized first name, hyphens in phone #'s etc. Not all reports are downloadable. There is not one report that has comprehensive information ( info from patron order address report and ticket buyer report would be helpful) Review Source Response from accesso September 21, 2017 Hi Stacy, Thanks for your review! We are happy to hear that you are enjoying the revenue-driving features of our solution as well as our customer service. We will have your Client Services Manager contact you shortly to review options for comprehensive reporting. We have the ability to provide tailored reports through customization although your CSM may be able to help you find what you¿re looking for in one of our 90 standard reports. Thanks again for your feedback! JB John B. Managing Director Used the software for: Less than 6 months ### "Great software so far" June 12, 2018 4.0 Pros The software is easy to use for the patron which is most important. I'm a quick learner so it was easy to learn to system and for me to train volunteers and other members of our team. They've had two updates so far since I've been using it. Updates are always fantastic. I love the advertising possibilities both onsite and confirmation email. Cons We sell tickets for different events (promoters), and not necessarily a venue. These promoters have volunteers, which we call committee members, sell tickets on their behalf directly from their mobile phone (cash transactions), if this system had that feature, I will blow my competition out of the water, along with the other features, as the touchscreen only works well for tablets. Some of the reports are only view only and cannot be downloaded. Review Source Response from accesso June 14, 2018 Thank you for your review, John! We¿re glad to hear that you are enjoying our accesso ShoWare solution so far, and that your patrons find it very easy to use. We will pass your feedback about reporting and mobile transactions along to our Product team. If there is anything else we can help you with, please do not hesitate to contact your Client Services Manager or email showarehelp@accesso.com. Thanks again for sharing! - accesso PF Pamela F. Box Office Supervisor Entertainment Used the software for: 6-12 months ### "ShowWare has been very gracious in training me and assisting whenever needed." October 25, 2017 4.0 It is easy to quickly train staff and provide notes within the Box Office tab to guide them with notes for each show. Pros I like that it is easy to navigate for myself and the cashiers within the Box Office. The newer features where I can adjust a seat map for a specific show without it affecting the seat maps of other shows using the same seat map is helpful. Cons I wish there was a full map seat selection view both within the box office and for the customers to navigate more easily. Review Source Response from accesso October 27, 2017 Hi Pamela, Thank you for your review! We¿re happy to hear that you find our solution so easy to use, and that you¿ve received the training and assistance you need. We also appreciate your suggestions about the seat map feature -- we do have it on our road map and your Client Services Manager will keep you posted on updates. Thanks again! - accesso KA Kieran A. Guest Services Manager Used the software for: ### "accesso ShoWare, Two Years In" March 16, 2015 4.0 We've just finished year two of accesso ShoWare after transitioning from a completely offline ticketing system. accesso ShoWare revolutionized the way we collect information about our guests. It feels like we've only scratched the surface of the amount of detail we can utilize. We are a general admission daily attraction, and so unlike most of accesso ShoWare's usual clientele. In that regard, they have been great at working with us and helping us adapt the system to our needs. They are quick to offer solutions and check up to see how things are going. Any functionality problems we've had have been quickly solved. With that in mind, the ease of use of accesso ShoWare for us as a general admission attraction suffers a bit- the amount of bending and adapting we've had to do to make accesso ShoWare work for our needs has created a steep learning curve for Box Office staff as some of the functionality is not necessarily intuitive for what we do. As with any system that's not custom made, there are functions we would wish for but that's to be expected. We're looking forward to the next year of accesso ShoWare. Review Source Response from accesso April 1, 2015 Hi Kieran. We appreciate the review and we look forward to the next year as well! Please know that we are here if you have any additional questions! ST Shawna T. Box Office & Events Manager Used the software for: ### "Customer Service!" March 12, 2015 4.0 We picked up accesso ShoWare to replace our previous, somewhat obsolete, software. We knew in taking the product that it was still a bit young and had room to grow. The fact that it is a growing product is what gives it both pros and cons. There are a lot of nice features already, but there is still room for improvement in terms of reporting, ease of checkout, and fund development. The company welcomes input from its customer base and uses that input to fuel its upgrades. The response from staff to resolve problems is quite good. We look forward to sticking with the company to see where it goes as it seems to always be looking for areas in which to improve. Review Source Response from accesso April 1, 2015 Thank you for the review Shawna! We are always working hard to upgrade our software. Please know that we are here if you have any additional questions! BP Bill P. Box Office Manager Used the software for: ### "Get Online and On-sale Now!" March 16, 2015 5.0 accesso ShoWare is all web based which gives an advantage many other ticketing providers haven't mastered yet. A robust back-end user interface that's also user friendly makes accesso ShoWare easy to get up and running in very little time. Furthermore, their customer service and support has always been top notch, especially for new users to the system. Even their 24hr support line has been extremely helpful in getting me the answers I need when I need them...NOW! (and you know how that is; on event night when everything is happening at once) You're in good hands when you're working with the accesso ShoWare team. Review Source Response from accesso April 1, 2015 Thanks for the review Bill! We appreciate your feedback and your business! CI Courtney I. Associate Director, Sales Used the software for: ### "Our Secret Weapon" March 13, 2015 5.0 accesso ShoWare is easy to use, easily customizable to suit our needs, and the customer service always exceeds our expectations. We have been using accesso ShoWare for over 8 years and have yet to run into any major obstacles. They are innovative, listen to their customers, and are always striving to present clients with new and cutting-edge solutions. It is surprising to find a company that is so invested in their clients' needs and willing to use client feedback as a basis for their development. Review Source Response from accesso April 1, 2015 Thanks for taking the time to write a review Courtney! We appreciate your feedback and your business! MT Mikala T. Ticketing & Audience Services Coordinator Used the software for: ### "Total control" March 30, 2015 5.0 If you have a strong comfort level with technology, and insist on having control over your functions (pricing codes, online fees, passwords, images, seating chart changes, custom scaling, etc.), then this product is an excellent match. The accesso ShoWare team is progressive, creative, responsive, and understand the day-to-day challenges of the Box Office. Review Source Response from accesso April 1, 2015 Hey Mikala! We appreciate the kind words and hope your online sales continue to increase with ShoWare! Cheers to increasing online ticket sales! AL Andrea L. Office & Ticket Manager/Sales & Event Manager Used the software for: ### "accesso ShoWare Ticketing" March 13, 2015 5.0 Changing over to accesso ShoWare for our ticketing needs has been the best thing we've done to help our ticket sales. It's easy to use and the product support offered is outstanding. Our Account Manager Heather is always goes us above and beyond for us. We would highly recommend accesso ShoWare for all your ticketing needs. Review Source Response from accesso April 1, 2015 Thanks for the kind words Andrea! We are happy that ShoWare was able to be a part of your success! SC Susan C. Used the software for: ### "accesso ShoWare Review" March 12, 2015 5.0 The product provides a great customer friendly experience and allows us the freedom to customize our performance and ticketing needs. Can't say enough about the excellent customer service that is provided by Heather, Bill and Daniel. They are always available to offer assistance and suggestions to get the job done! Review Source Response from accesso April 1, 2015 Thanks Susan! We appreciate your feedback and your business! TW Tracey W. Marketing Manager Used the software for: ### "Great service!" March 16, 2015 4.0 We have been pleased with the great customer service accesso ShoWare has provided us over the years. They have gone above and beyond to accommodate our requests and continue to improve. Review Source Response from accesso April 1, 2015 Hi Tracie! We appreciate the review! Please know that we are here if you have any additional questions! 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