# AestheticsPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AestheticsPro the right Medical Spa solution for you? Explore 634 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/93446/AestheticsPro/reviews --- AestheticsPro 4.4 (634) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Reviews of AestheticsPro Ease of use 4.2 Customer Service 4.5 ## Pros and Cons in Reviews CH Carlos H FounderHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “Our intake process is seamless, and we can document each step of a client's beautiful journey and show them the progression with side-to-side comparison photos.“ March 24, 2026 RM Rhea M directiveHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “The text and call service doesn't work for Belize and this is a major form of marketing and automated confirmation of clients.“ March 24, 2026 MA Michelle A OwnerNurseAestheticianCosmetics, 2 - 10 employeesUsed the software for: More than 2 years. “The photo feature is also fantastic—it allows us to easily document treatments and track progress, which is invaluable in an aesthetics setting.“ March 3, 2026 DD Donise D ProviderMedical Practice, Self-employedUsed the software for: Less than 6 months. “The platform has a steep learning curve and can feel unintuitive at times, requiring extra time to navigate certain features.“ January 7, 2026 HP Hunter P Office ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “The staff is lovely and not once have I had to talk to an automated voice, they offer their own AI helper to get through set up while alos scheduling calls for check ins and tricks ot make things run smoother!“ March 23, 2026 MA Michelle A OwnerNurseAestheticianCosmetics, 2 - 10 employeesUsed the software for: More than 2 years. “We don’t love being charged extra for text message reminders and email communications.“ March 3, 2026 IA Isabel A Consultant,ManagerCosmetics, 2 - 10 employeesUsed the software for: Less than 6 months. “I appreciate how straight forward and complex free AestheticsPro is making it a faster and smoother process to schedule patients and have them be stress-free when it comes to filling out intake forms/consent forms.“ April 2, 2026 ww wayne w ownerHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “ok but much more burdensome and time consuming to use program for doc, pic, treatment records.“ February 4, 2026 ## Showing most helpful reviews Showing 1-25 of 634 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jonna B. Injector Health, Wellness and Fitness Used the software for: 6-12 months ### "Efficient and easy to ise" February 16, 2024 5.0 Pros Online booking and easy set up, acres to documents online Cons Calendar access, to many steps to get to current day Review Source Response from AestheticsPro February 19, 2024 Hi Jonna! We greatly appreciate your fantastic review of AestheticsPro! It's wonderful to hear that you're enjoying the software and finding it user-friendly. If you ever require assistance, please don't hesitate to contact us – we're always here to help! Wishing you all the best in the business! - the AP Team QY Qing Y. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Best choice for aesthetic medicine " April 30, 2026 5.0 We haven’t opened yet so can’t comment on actual use, but so far with set up and training we are very happy. The support and onboarding staff have been great. We did a lot of research of different options for EMR and AP is what we chose and so far we don’t regret this choice. Pros It’s the most comprehensive EmR software specifically designed for aesthetic medicine. It has versatile features, functionality design tailored to businesses like medspas, and a responsible support team. Cons Some of the integration functions still need improvement. Currently things like texting, video visits, RX, all require third party integration that needs the client to set up separate accounts then connect to AP. Wish these could be just part of the software. Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing AestheticsPro It seemed to have more features tailored to aesthetic medicine and good customer support Review Source Response from AestheticsPro May 6, 2026 Hi Qing, thank you for your detailed and thoughtful review! We’re so glad to hear our onboarding team and feature set have helped make your setup experience a positive one so far. We also appreciate your feedback regarding integrations and third-party connections; insights like this help guide future improvements as we continue expanding the platform. Thank you again for choosing AestheticsPro! – The AP Team MG Mallory G. Owner CRNP Medical Practice Used the software for: 1-2 years ### "Aesthetics Pro - Only recommend for small or startup businesses" November 14, 2025 3.0 Like I said, it was fine at first for just getting started. The onboarding was good- helpful for sure. But after that I felt like I was on my own. Pros This was my first EMR system for my own business. I was excited at first because it seemed very high tech. It was good for getting started, but as I added services it wasn't quite up to what I needed. Cons It was very frustrating when I had a problem. I could never talk first hand (or even chat) with someone. I would have to submit a ticket, wait for a response, and go back and forth with them that way. It would sometimes take DAYS to resolve an issue. Alternatives considered [RepeatMD](https://www.capterra.com/p/10009042/RepeatMD/) Reason for choosing AestheticsPro It seemed like the best value for the money at the time. I didn't want to pay per patient, I prefer a flat rate. Review Source Response from AestheticsPro November 18, 2025 Hi Mallory, Thank you for sharing your experience. We’re glad the onboarding helped you get started, and we’re sorry our support and features didn’t keep up as your business grew. Since then, we’ve added live support, Saturday support hours, and expanded our in-software education to resolve issues faster and more directly. We appreciate your feedback and wish you continued success. -The AP Team CC Candice C. Medspa Director Medical Practice Used the software for: 2+ years ### "My staff of Nurses would bragg about digital charting and how improved our office flow!" February 19, 2026 5.0 The AP team has always been responsive and helpful as we adjusted to a paperless office. High Value! Pros From 2018 Aesthetic Pro Software and my 17 year Medical Spa operation have been true growth partners Cons I do not have any negative complaints. I found it costly to add new documents for new services. That Alternatives considered [Paperform](https://www.capterra.com/p/158094/Paperform/) Reason for choosing AestheticsPro the drawing on the chart was vital in our Med Spa Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) to go paperless and draw details on charts Review Source Response from AestheticsPro February 20, 2026 Hi Candice, Thank you so much for your wonderful review and for being a loyal AestheticsPro client since 2018! We’re truly honored to hear that digital charting and going paperless has improved your office flow and supported your team’s day-to-day operations. We also appreciate your feedback regarding the cost of adding new documents for new services, and we’ll be sure to share this with our team as we continue improving the platform. Thank you again for your continued trust and partnership! -The AP Team ET Eva T. Owner Alternative Medicine Used the software for: Less than 6 months ### "Ap 4 month review " March 11, 2026 4.0 Support has been very patient with my learning curve. I think it’s too early to determine if I made the right decision switching platforms Pros Releases and improvements coming out regularly as opposed to months/years. Support team and their patience with new users to the platform Cons Not as intuitive as I thought. Certain functionality that has not been implemented that are important. Sending a patient a document. Very basic. I absolutely hated the forms set up. Switched from [ClinicSense](https://www.capterra.com/p/178722/ClinicSense/) Medical practice vs “massage” platform. They did not hold HIPAA properly Review Source Response from AestheticsPro March 12, 2026 Hi Eva, Thank you for taking the time to share your feedback. We’re glad to hear you’ve noticed the regular improvements to the platform and that our support team has been helpful while you’re getting familiar with the system. We also appreciate your honest feedback about usability and forms. Input like yours is important as we continue refining the platform and prioritizing future updates. If there’s anything specific our team can help walk through with you, we’re always happy to assist. -The AP Team LG LaKishia G. Nurse Practitioner Medical Practice Used the software for: 1-2 years ### "Friendly customer service" March 30, 2026 5.0 Great; could be a bit more user friendly, but I trust my clients information with them due to security. I also love that they check in with me quarterly to make sure I have comfort Pros value for money and they offer excellent customer support. Very friendly and concerned about my success Cons Ease of use. It is difficult to learn all of the services that this EMR offers are not used due to difficulty with use of program. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reason for choosing AestheticsPro cost of product. I am a solo practice and need cost to stay affordable Review Source Response from AestheticsPro April 1, 2026 Hi LaKishia, thank you for your kind words about our support team, we’re so glad you’ve felt supported! We also appreciate your honest feedback on ease of use and will continue working to make the platform more intuitive and easier to learn. – The AP Team SP Serafim P. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "The software you never knew you needed in your life!" April 15, 2026 5.0 Overall, the system is very good and it gives the operator the ability in completing tasks fast and efficient! Pros Versatility and ease to get support from the team! Adjustable to the nature of your business and how to tackle complex issues and actions. Cons Possibly you guys can limit the number of clicks to get to certain topics. Also, if you are imputing prices for products and services to have a tab for taxes right there instead of going back to the admin menu to find the taxes tab. Alternatives considered [SALUS](https://www.capterra.com/p/178999/Salus-Pro/)[Portrait](https://www.capterra.com/p/10030063/Portrait/) Reason for choosing AestheticsPro Better end user environment and better pricing. Review Source Response from AestheticsPro April 21, 2026 Hi Serafim, thank you for the great review! We’re so glad you’re finding the platform versatile and efficient for your business. We also appreciate your thoughtful suggestions on improving navigation and simplifying workflows—feedback like this helps us continue to improve. Thanks for choosing AestheticsPro! – The AP Team JR Jessy R. Patient Care Coordinator Medical Practice Used the software for: 1-2 years ### "Easy to Use EMR with Great Customer Support" March 19, 2026 4.0 AestheticsPro offers a highly user-friendly platform that makes onboarding and training seamless. Their support team is readily available whenever needed, and my experience working with \[sensitive content hidden\] has been outstanding. Pros A very user-friendly system that is easy to navigate, even for those with no prior experience using an EMR system. Cons What I liked least is the structure of the online booking system. When a campaign includes a service that requires a deposit, it prompts all patients to enter their card information even if they are not selecting that particular service with the deposit requirement. Review Source Response from AestheticsPro March 23, 2026 Hi Jessy, thank you for your thoughtful review! We’re so glad to hear you’ve found AestheticsPro easy to use and that our support team has made a positive impact. We also appreciate your feedback on the online booking experience, insights like this are incredibly helpful as we continue to refine and improve the platform. Thanks again for sharing your experience! -The AP Team CH Carlos H. Founder Health, Wellness and Fitness Used the software for: 6-12 months ### "AestheticsPro - A great partner" March 24, 2026 5.0 The AestheticsPro team has been very supportive and professional, from our first introduction to the software and throughout our 6 months using it so far. Pros AestheticsPro helps us provide excellent care for our clients. Our intake process is seamless, and we can document each step of a client's beautiful journey and show them the progression with side-to-side comparison photos. Cons We would like more integration with Square, our point-of-sale and scheduling system. Other than that, no issues. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reason for choosing AestheticsPro More robust feature set, more customization Review Source Response from AestheticsPro March 25, 2026 Hi Carlos, thank you for your kind words! We’re so glad AestheticsPro has been a strong partner for your business. We appreciate your feedback on Square integration and will pass it along to our product team as we continue enhancing integrations. – The AP Team JG Joanna G. Office manager Medical Practice Used the software for: 6-12 months ### "Satisfied, great EMR " March 11, 2026 5.0 My experience has been great so far. I love the webinars that are offered. I have been able to learn the software through webinars. Pros Great customer support. I also feel it makes scheduling easy for the patient. Aesthetic pro provides good record management and patient records. The EMR has good security and is a great price. This software gives you the ability to have great patient management. Cons My experience so far with aesthetics pro has been great at this time. I do not find anything that I do not like. Review Source Response from AestheticsPro March 13, 2026 Hi Joanna, Thank you so much for the great review! We’re glad to hear that AestheticsPro has been a positive experience for your practice and that features like scheduling, patient records, and security are working well for your team. It’s also wonderful to hear that the webinars have been helpful as you continue learning the platform. We truly appreciate you taking the time to share your feedback. -The AP Team DF David F. RN Owner Medical Practice Used the software for: 6-12 months ### "Best EMR software out there that won’t put you into bankruptcy. " October 14, 2025 5.0 Excellent. Wish I didn’t waste time on Aesthetics Record. This is light years ahead of that. I was booking through my website and their Book Now feature made it such a cleaner more polished and professional booking experience for my clients. Pros I’ve been using Aesthetics Pro and can confidently say their customer support is top-notch—quick, knowledgeable, and truly dedicated. The “Book Now” portal is absolute perfection—simple, clean, and professional. I’ve tried less expensive EMR options before, but this is one of those cases where you truly get what you pay for. Aesthetics Pro is incredibly intuitive, reliable, and thoughtfully designed. Honestly, I’m surprised it doesn’t cost more for what it delivers. The support alone is worth every penny—it’s a tremendous value for the price. Cons There isn’t really anything I dislike about the software. It’s easy and user friendly. Clean and streamlined design. Forms management is a piece of cake. Switched from [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) I am a pretty tech savvy kinda person and found Aesthetics Record very difficult to manage, the flow was difficult, set up was a real hassle. I thought I was stuck with it as it’s so cheap. Glad I made the switch. Review Source Response from AestheticsPro October 15, 2025 Thank you so much for your incredible feedback! We’re thrilled to hear that you’ve had such a positive experience with AestheticsPro and that our customer support team has made a great impression — they truly take pride in helping every client succeed. We’re especially glad you’re enjoying the Book Now portal and finding it both professional and intuitive. Our goal is to make every feature — from scheduling to forms management — as seamless and efficient as possible for you and your clients. It’s wonderful to know that AestheticsPro has delivered the reliability, value, and ease of use you were looking for. We’re so happy you made the switch and that we can continue supporting your growth with tools that work as hard as you do. Wishing you the best in business! - The AP Team MK Mlada K. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Great System, Awesome Support!" October 8, 2025 5.0 Overall experience has been great with AestheticsPro. The system is nice, clean, delivers what we need it to, and the support is appreciated! Pros I love the ease of customization and all the marketing features. I appreciate my account manager \[sensitive content hidden\] checking in and always being available to answer our questions. Cons I don't really have any feedback on this as all of the issues that we have ever ran into have been promptly resolved. Alternatives considered [Tebra](https://www.capterra.com/p/129169/Tebra/) Reason for choosing AestheticsPro Marketing integration is the thing that sold us. Switched from [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/) No flexibility in certain functions that were integral. +no marketing integration Review Source Response from AestheticsPro October 10, 2025 Hi Mlada! Thank you so much for sharing your experience! We’re thrilled to hear that you love the customization options and our marketing features — those are designed to make your workflow as smooth and effective as possible. It’s wonderful to know that your account manager has been responsive and supportive whenever you’ve needed assistance. We’re delighted that AestheticsPro continues to meet your needs and provide reliable support. Thank you for being part of the AestheticsPro family — we look forward to helping your business grow even more! KU Kathryn U. Owner Medical Practice Used the software for: 2+ years ### "Cancellation review" July 2, 2025 5.0 Overall great product, I used it for ten years and would have continued if not for my retirement. You provided occasional upgrades as well. Pros Scheduling was easy and I liked being able to see who was confirmed, who had paid on the same screen. Also, our practice loved the ability to differentiate between quantity purchased and quantity used. Cons The reports section was a little cumbersome. I just could ask the sales report for "last month", one had to enter a start date and end date. Also printing from the reports was difficult. My main complaint was that you only had one credit card merchant option. I did not like World pay services, and asked more than once over the years if there was a second option. Switched from [Millenium](https://www.capterra.com/p/36629/Millenium/) We could not differentiate between quantity purchased and used. Review Source Response from AestheticsPro July 3, 2025 Good day to you Kathryn, Thank you so much for your thoughtful and generous feedback! We’re honored to hear that you used AestheticsPro for ten years and that it supported your practice so well throughout that time. It’s great to know that features like appointment visibility, payment tracking, and inventory management brought real value to your workflow. We appreciate your candid notes about the reports and merchant services. Your input is incredibly helpful, and we recognize how important flexibility and ease of use are—especially in reporting and payment processing. We’re always evaluating new options and improvements based on feedback like yours. We're happy to offer both WorldPay and Gravity as integrated merchant service providers. Congratulations on your retirement, and thank you again for choosing AestheticsPro all these years. We’re grateful to have been part of your journey! Thank you, -The AP Team JS Joanna S. President Health, Wellness and Fitness Used the software for: 2+ years ### "Hate to go..." May 28, 2025 5.0 Overall the platform was great. It was definitely the right product for us initially. Being at the forefront of electronic documentation and being one of the only paperless practices in our town (at the time), made our operations more efficient than our nearest competitors. Data analytics helped streamline both our finances and decision-making. Pros The customer service is unbeatable. Initial and continued training is incredibly streamlined and communication with the team members is easy. When we are in need of troubleshooting any challenges or issues, the response times are always fast. Cons Continued quality improvement is absolutely necessary in any technology sector and more so in medicine. Developing capabilities such as e-prescription or laboratory interfacing help to streamline patient care even in the aesthetic specialties. The adoption of prescription capabilities (among other similar challenges) were somewhat delayed and failed to keep pace with competitor products. Alternatives considered [Tebra](https://www.capterra.com/p/129169/Tebra/)[PatientNow](https://www.capterra.com/p/92269/PatientNOW/)[ZENOTI](https://www.capterra.com/p/131057/ZENOTI/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing AestheticsPro Marketing capabilities, self-booking, website interface etc. Switched from [Boulevard](https://www.capterra.com/p/162738/Boulevard/) Marketing capabilities, self-booking, website interface etc. Review Source Response from AestheticsPro May 29, 2025 Good day to you Joanna, Thank you for the thoughtful and detailed review! We’re thrilled to hear that our customer service, training, and responsive support have met your expectations—that’s exactly the experience we strive to provide. It’s also fantastic to know that AestheticsPro has helped your practice become more efficient and stand out as a leader in paperless operations and data-driven decision-making. Your feedback is incredibly valuable as we evolve to meet the growing needs of practices like yours. Thank you for choosing AestheticsPro and for being part of our community! -The AP Team AJ Angel J. Owner, Nurse injector Medical Practice Used the software for: 1-2 years ### "Perfect EHR system " September 26, 2025 5.0 I have been a customer for nearly 2 years and I love it. Customer service is great and I love all the training videos. Pros I like that the system is easy to navigate and affordable. Keeping track of records, notes and photos is a great feature. Not to mention the all of the consent templates. Cons The biggest thing that I didn’t like was that there was no integration between the system and my website. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Moxie](https://www.capterra.com/p/10026264/Moxie/) Reason for choosing AestheticsPro Product was affordable and was easy to get set up. Review Source Response from AestheticsPro September 30, 2025 Hi Angel, Thank you for being with us for nearly two years! We’re so glad you find AestheticsPro easy to navigate and valuable for managing records, notes, photos, and consents. It’s wonderful to hear that our customer service and training videos have been helpful too. Thank you again for your loyalty and for choosing AestheticsPro! Wishing you the best in business! - The AP Team HW Hannah W. DNP, Owner Medical Practice Used the software for: Less than 6 months ### "Everything in one place for a medical spa" May 2, 2025 5.0 Looking forward to having everything in one place and reducing the amount of paperwork in our office and streamlining check in for our clients. It’s a very robust system. Pros Sincere interest in helping with the transition and continued support through challenges. Really appreciate \[sensitive content hidden\] help with the ongoing onboarding process. Cons Forms. The pre-programmed forms need a lot of editing and there’s several standard med spa/wellness clinic services that don’t have forms. Alternatives considered [OptiMantra](https://www.capterra.com/p/159365/OptiMantra/) Reason for choosing AestheticsPro recommended by colleague-- for being comprehensive Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) to facilitate less paper charting... addition of an emar to our processes Review Source Response from AestheticsPro May 6, 2025 Hello Hannah, Thank you for your thoughtful feedback! We're so glad to hear that you've felt supported throughout your onboarding and transition—it's our goal to make sure you feel confident every step of the way. We’ll be sure to pass along your kind words to our team! Your insights assist us in continuous enhancements to our software. It’s exciting to know that AestheticsPro is helping you move toward a more streamlined, paperless workflow. We’re grateful to support your practice and look forward to your continued success! Thank you, -The AP Team LP Leonard P. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "AestheticsPro Review" April 17, 2025 4.0 So far its been good. It still can improve with user friendliness. I think there's great things with integrations but I feel like they are too costly to implement. I like how versatile it is and could really encompass everything that a small medspa needs Pros Support Training was on time and was timed adequately. She was able to answer my quesitions and taught me things about the dashboard that I didn't know. Cons The training was not able to be scheduled immediately. I would like to have a support person on call that can guide me whenever I need help. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing AestheticsPro Aesthetics pro offered more integrations and was able to do other things that other EMRs couldn't Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) Aesthetics pro offered more integrations and was able to do other things that other EMRs couldn't Review Source Response from AestheticsPro April 22, 2025 Hello to you Leonard, Your insight is very much appreciated! Thank you for taking the time to provide it. We are very glad to hear that you have enjoyed your trainings and are finding them helpful. Our team strives to provide you with ease when utilizing your software. We are excited to share with you our Live Support feature. You can call in and be connected with one of our award-winning support members quickly to get the assistance you need. For more information on this please reach out to our support team or your client success manager. We’re confident that as you continue training, you’ll find AestheticsPro to be a valuable tool for your needs. If you ever have any questions or need support, we’re always here to help. -The AP Team KH Kody H. Medical Aesthetician, Owner Medical Practice Used the software for: Less than 6 months ### "Medical Aesthetician, Owner" June 4, 2025 5.0 I have truly had a positive experience so far, mostly with \[sensitive content hidden\] and the other staff who have assisted me in setting up my software. Pros \[sensitive content hidden\] genuinely cares about helping in every capacity that he can. I am very thankful he is my go-to at AP. It is hard to find true customer service these days however everyone that I have encountered with AP has been wonderful. Cons The setup has been a bit harder for me just because of a personal/time constraint. I understand no two medical aesthetics practices are the same so the process is necessary. They have provided the tools, it just requires a lot from me that I have not had time for. I would not let this discourage me from recommending to another provider looking for this service. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reason for choosing AestheticsPro Value, Price, Efficiency, Customer Service and Support. Switched from [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/) Still using paper charts with the exception of scheduling through DrChrono Review Source Response from AestheticsPro June 6, 2025 Hello there Kody, Thank you so much for your kind words! We're thrilled to hear that your experience with our team—especially your Client Success Manager—has been so positive. We understand set up can take some time, especially when balancing a busy schedule, and we are so glad that we can provide you with all the resources and the assistance to get you going on your time. Your thoughtful feedback means a lot, and we’re honored to support your practice every step of the way. We’re here whenever you need us! We always encourage you to reach out to award-winning support team and your Client Success Manager. Thank you for being apart of the AP Community! -The AP Team HJ Heather J. Aesthetic Nurse Injector Cosmetics Used the software for: Less than 6 months ### "Excellent experience to onboard " March 14, 2025 5.0 Loved the onboarding! Great screen share and examples. Pros \[sensitive content hidden\] was excellent at answering my questions. He was patient, never made me feel ridiculous when I interrupted with a clarification or asking him to repeat something. If he wasn’t knowledgeable he said he would get back to me on it as it was not a feature he thought that AP had just yet. Loved all the interfacing, ease of access, and section of training videos! I am really looking forward to using this system! Cons We discussed my waitlist interface with a live booking version- to have a button or area where clients could ask to be put on a waitlist and be sent SMS when a cancellation occurred to snag an appointment time that became available. However, that’s not a con, but rather maybe something that can be added later on! Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Square isn’t as user friendly. I was constantly calling for support and each support person would direct me to do a different thing which didn’t work. Too much time out of my day and no videos. Review Source Response from AestheticsPro March 19, 2025 Hi Heather, Thank you so much for your excellent review and for sharing your feedback on our waitlist feature! We’re always looking for ways to enhance our platform, and your insights are incredibly valuable. Our team is continuously working on updates to make scheduling even more efficient for you. We appreciate your support and look forward to delivering an even better experience! Wishing you the best in business - The AP Team TB Taylor B. Spa Manager Medical Practice Used the software for: 2+ years ### "Spa Manager" June 5, 2025 5.0 Pros The customer service! They are always quick and attentive. Any time we have any kind of issues we send a support ticket and they are always on top of it! Cons I wish charting was more organized. We also would like for there to be additional features when marketing. Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Old school system. We needed more features in every part Review Source Response from AestheticsPro June 6, 2025 Hello to you Taylor, Thank you so much for your feedback! We’re thrilled to hear that our support team has consistently provided the quick and attentive service you deserve—it’s a top priority for us. We also appreciate your suggestions regarding charting and marketing features. Your input helps us improve and evolve, and we’ll be sure to share your thoughts with our development team. We’re grateful to have you with us and are always here to support your success! Thanks again, -The AP Team JF Josephine F. Registered Nurse Health, Wellness and Fitness Used the software for: Less than 6 months ### "Excellent Product" August 2, 2025 5.0 I have had a great experience so far. The step by step set up and the ease of use are my favorite qualities of this program. Pros I love the security and privacy it provides me and the clients. There are an incredible amount of features at a very reasonable price. The support they provide is outstanding. The onboarding is in phases so I don't feel overwhelmed. I am very grateful I came across AestheticsPro. Cons Some of the options are labeled in a way that causes confusion. It is very easy to wirk with once it's explained. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing AestheticsPro It has everything I need to operate my small business. Review Source Response from AestheticsPro August 6, 2025 Hello there Josephine, Thank you for your thoughtful and encouraging feedback! We're so glad to hear that AestheticsPro’s security, privacy, and extensive features have been a great fit for your business—and at a price that works for you. It’s also wonderful to know that our phased onboarding approach has helped you feel supported without being overwhelmed. Feedback like yours helps us refine the system and make it even easier to navigate. It’s fantastic to hear that the step-by-step setup and ease of use are among your favorite features. We’re grateful to have you in the AestheticsPro community and look forward to supporting your continued success! Thank you again, -The AP Team DT Diane T. Nurse Practitioner Hospital & Health Care Used the software for: Less than 6 months ### "AestheticsPro makes me a Pro!" November 21, 2025 5.0 It is wonderful and user friendly. The more I use it, the better my understanding. I am able to compete my notes at each visit. Pros The ease of use, the tabs that can be turned on for efficiency. I am able to create patient records. Cons The time was too short. i would prefer an hour session. I would like to log in and share my screen at the next training session. Switched from [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) It was not tailored for what I needed and it was not user friendly Review Source Response from AestheticsPro December 4, 2025 Hi Diane, Thank you so much for your thoughtful feedback! We’re thrilled to hear that you’re enjoying the ease of use, customizable tabs, and the ability to efficiently create patient records. It’s great to know the system is becoming even more intuitive as you continue using it. We also appreciate your suggestions regarding training. We understand that more time can be helpful, and we’re happy to arrange an extended session. At your next training, we can absolutely set up screen sharing so we can walk through everything together in real time. Thank you again for your kind words and for being part of the AestheticsPro community. We’re here to support you every step of the way! - The AP Team NW Nicole W. Nurse Practitioner Medical Practice Used the software for: 1-2 years ### "AP review after a year of use" October 17, 2025 4.0 the support is outstanding, from start up to simple questions someone is always available. Support tickets are helpful and should be archivable to go back on and review for reminders and continued help Pros the documentation upon start up was fantastic. there were plenty of templates to start and choose from which made business start up a lot easier Cons the scheduling is a bit inconsistent. at times, I get notifications, other times I don't. Texting notifications would be very helpful but again, they are very inconsistent Review Source Response from AestheticsPro October 23, 2025 Hi Nicole! Thank you so much for sharing your experience and thoughtful feedback! We’re thrilled to hear that our documentation, templates, and support team have made your startup journey smoother — that means a lot to us. We also appreciate your input on scheduling and notifications. Our team is always working to enhance and improve our features. We’re grateful to have you as part of the AestheticsPro community and are always here to help you get the most out of the software! Wishing you the best in business - The AP Team JG Jacqueline G. Receptionist Medical Practice Used the software for: 2+ years ### "Thankful for the problem to be resolved" February 24, 2026 5.0 Again \[sensitive content hidden\] was so kind and understood of my lack of knowledge. Hopefully we won't have any issues again. Pros \[sensitive content hidden\] was extremely helpful and was so patient. She walked me through all I need to do. She was awesome. Cons I feel initially we were given the run around. Because no one could figure out where the problem was. Review Source Response from AestheticsPro February 25, 2026 Hi Jacqueline, Thank you for sharing your experience. We’re so glad to hear that our team member was patient and helpful in walking you through everything step by step — that’s the level of support we always aim to provide. We’re also sorry that the issue initially felt frustrating while the root cause was being identified. That’s never our intention, and we appreciate your feedback as it helps us improve both our process and communication. Please know we’re always here to support you whenever you need assistance. -The AP Team CH Craig H. Managing Director Health, Wellness and Fitness Used the software for: 6-12 months ### "1 Year on Aesthetics Pro and still here!" May 21, 2025 4.0 Overall I have been happy with the product and the staff. I feel as though the product still needs some work, but has been able to do most of what we need. We currently also have an Athena instance that we use to order labs/meds and chart that I wish we could do in Aesthetics Pro because I prefer the easy of use with Aesthetics Pro. Pros The ease of use and the ability to configure. I love that there is a marketing feature included. Also the staff and support is exemplary. (Love \[sensitive content hidden\]!) Cons They are lacking some features/integrations I would like to see and there are a few features(bugs) that bother me. Specifically not being able to list all clients. Not being able to see text replies to appointment confirmations. Not being able to configure/style the book now pages. And there are some usability issues with menus and wysiwyg editors. Review Source Response from AestheticsPro May 22, 2025 Good day to you Craig, Thank you for your thoughtful and detailed feedback! We're so glad to hear that you're enjoying the ease of use, flexibility, and especially the built-in marketing features of AestheticsPro. It’s wonderful to know our support team has made such a positive impression—your shoutout means a lot! We appreciate your honesty about the areas where you'd like to see further development. It’s encouraging to hear that AestheticsPro meets most of your needs—and that you prefer our interface over other platforms. Your insights are incredibly valuable as we continue to improve, and we're grateful to have you as part of the AestheticsPro community. Please don’t hesitate to reach out to your client success manager and our award-winning support team if you need anything—we’re always here to support you! Thanks again, -The AP Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.