# Jackrabbit Dance Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Jackrabbit Dance the right Dance Studio solution for you? Explore 747 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/93349/Jackrabbit-Dance/reviews --- Jackrabbit Dance 4.6 (747) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Jackrabbit Dance Ease of use 4.2 Customer Service 4.7 ## Pros and Cons in Reviews DJ Darylle J OwnerPerforming Arts, 2 - 10 employeesUsed the software for: Less than 6 months. “With a fairly complex programming at our studio, Jackrabbit has been the only software that can solve many of our program related hurdles with class management“ May 21, 2026 CS Christa S Administrative DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Some areas of the dashboard are a bit clunky and out of date, making it less user-friendly. If these areas were updated, it would be stellar!“ May 21, 2026 CS Christa S Administrative DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “I love that classes, tuition, productions, staff, payroll, attendance, and now even trainings are all in one place.“ May 21, 2026 GV Gabriella V OwnerEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “I never did this in the past and then noticed most of the bank account's were denied and the money was removed without any notifications to us.“ March 26, 2026 RS Rachel S CEOPerforming Arts, 11 - 50 employeesUsed the software for: More than 2 years. “They have ample report options; all the basic needs you would need for a dance studio; plus ways to organize/order recital costumes and create recital performance orders which has been very helpful!“ December 6, 2024 EM Ellen M Studio ManagerEducation Management, 11 - 50 employeesUsed the software for: More than 2 years. “We have several different tuition charts in effect in the same session and we struggle with not being able to create multiple charts in JR for the same session.“ December 7, 2024 AR Alexia R Remote Administrative AssistantPerforming Arts, 2 - 10 employeesUsed the software for: More than 2 years. “The team is always working on making changes & updates to the system to make personalization more available for what each studio needs.“ May 26, 2026 RK Richard K Owner DirectorRecreational Facilities and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Sometimes too complicated, too much clicking around, more complicated than it needs to be, statements are confusing for customers, lack of quick answers from support (emailing and chatting takes 5 times longer online due to deciphering communication).“ December 3, 2024 ## Showing most helpful reviews Showing 1-25 of 747 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Emily M. Founder Performing Arts Used the software for: 2+ years ### "Jackrabbit Dance is essential to our operations" March 25, 2024 4.0 We have been customers since 2012, and I consider myself pretty high level in the implementation of Jackrabbit's tools at this point. I'm glad to have Jackrabbit Dance for client management for sure. Having worked in other systems, I do not believe they are as appropriately set up for class sessions. While Jackrabbit may not be the best for one-off classes, it is definitely the best for class series or sessions with multiple classes being paid for all at once (or over the course of a few months through installments). Pros Without Jackrabbit Dance, I have no idea how we would manage our catalog of 2,000+ students. At any given time, we typically have between 250 and 500 active enrollments, and we could not manage the activity around class management, client management, and payments without Jackrabbit as a tool. Cons I don't love the fact that one-off classes are managed under Events rather than under Classes. It has proven to be confusing to clients, so we typically don't use Jackrabbit for those types of enrollments. I would definitely prefer to be able to use one database management tool for all of our operations. Review Source MM Marie M. Director Fine Art Used the software for: 2+ years ### "Jackrabbit Dance - Highly reccommend " February 13, 2025 5.0 Overall, it is a comprehensive software that allows for teacher and employee integration. More so than other software we have used. This is our current software. Pros Jackrabbit shows a thorough overview of your business and has many options for reports. You are able to break down income reports by genre, class, students, year, etc. Cons The transaction summary on each client account can sometimes be confusing. The running balance is often hard to track. It is easy to miss charges on accounts if you have rules set. We often comb through accounts to ensure they aren't missing anything Switched from [The Studio Director](https://www.capterra.com/p/92419/The-Studio-Director/) Jackrabbit was recommended by other dance studios and offered more features Review Source DH Dawn H. Business Manager and Owner Performing Arts Used the software for: 2+ years ### "Good reliable studio management system" December 3, 2024 3.0 Jackrabbit Dance is a good studio management system. It's reliable and works well for the features it has. Would love for it to do more but have yet to find a one size fits all needs system so we stick with JR. Pros Easy to use for managing our classes and the customer portal is easy for our customers to use. It functions well for our studio management and we love features like direct class listings on our website. Cons Automation for billing only works for accounts enrolled at the time of the automation setup leading to missed billing. Having to delete or archive inactive students to decrease our cost to use JR. CRM is not included/incorporated. Switched from [The Studio Director](https://www.capterra.com/p/92419/The-Studio-Director/) With JackRabbit we can list our classes directly on our website with registration links which greatly simplified online registrations. Review Source RF Rebecca F. Studio Manager Fine Art Used the software for: 2+ years ### "Jackrabbit Dance - Fully Recommended" January 4, 2025 5.0 Jackrabbit Dance has very thorough customer service and can be set up to suit your business and needs. Totally customizable. Schedules can integrate with your website. You can email and text through the service. It offers many easy options for billing and tracking. Pros Ease of online registration and seemless integration with a Family Portal which allows families to stay on top of their accounts, including billing. Cons Some improvements needed for tracking a drop-in pre-paid punch card system. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) At the time of the switch, they did not have a functional online registration system that gave families the ability to register for their classes etc. The admin workload was enormous. Review Source KF Katie F. Artistic Director Consumer Services Used the software for: 2+ years ### "I'll never stray from Jackrabbit again!" December 12, 2024 5.0 I have used a few different studio software systems over my 17 years of dance studio ownership. I was regretfully tempted to try a new platform a few years ago - BUT I immediately returned to Jackrabbit and will never stray again! Not only does it offer everything I'm looking for in one program, but it's always adding new features (many of which are suggestions from other users like me!) And if I have an issue (user error or otherwise), the customer service is incredibly responsive and helpful! I cannot say enough good things about my experience with Jackrabbit and highly recommend to my DSO peers! Pros I love having a one-stop-shop for all aspects of running my dance studio - CRM, costume management, store inventory, recital prep, and more! No need to use a bunch of different apps/programs - Jackrabbit does it all! Cons Wish I could tab between students or families, but I love that I can make that suggestion and it could possibly be added to the improvement pipeline! Alternatives considered [Studio Pro](https://www.capterra.com/p/131996/DanceStudio-Pro/) Reason for choosing Jackrabbit Dance When I tried switching over to DSP (promised to be cheaper and better), it didn't have any of the capabilities that Jackrabbit had so I very soon switched back to JR - which is well worth the cost. Switched from [Studio Pro](https://www.capterra.com/p/131996/DanceStudio-Pro/)[Akada](https://www.capterra.com/p/92427/DanceWorks/) At the time, Danceworks was a desktop app and not online, I wanted something I could access from anywhere. And when I trialed DSP (promised to be cheaper and better), it didn't have any of the capabilities that Jackrabbit had - which is well worth the cost. Review Source KC Krista C. Owner Performing Arts Used the software for: 2+ years ### "Exceptional quality and service " December 12, 2024 5.0 Any questions are responded to in a very timely manner. Team members listen patiently and always help us to navigate to what we are trying to find or fix or do. Absolutely exceptional customer service. Pros Response time is phenomenal, they consistently strive to improve and there are so many tutorials to help train new staff and get yourself unstuck. So grateful they partnered with Zapier to make our backend easier and the partnership to now make texting an option has been a complete game changer for our business. Cons So many options to customize sometimes it’s hard to find the exact information you are looking for. Alternatives considered [Studio Pro](https://www.capterra.com/p/131996/DanceStudio-Pro/) Reason for choosing Jackrabbit Dance Ease of use and reviews. Pricing was fair and it was easy to set up. Offered a trial period with assistance to get set up. Review Source AB Amy B. Studio Director Performing Arts Used the software for: 2+ years ### "The best customer service" December 12, 2024 4.0 We hace used Jackrabbit since 2007. We have seen several changes and along the way their customer service has been amazing. Pros The customer service has been the best part of being with Jackrabbit. The trainings to use all the features is also amazing. The updates to the systems keep them engaged with their cluents. Cons Because Jackrabbit clients are from several industries, some updates seem more specific to certain industry. Alternatives considered [Studio Pro](https://www.capterra.com/p/131996/DanceStudio-Pro/) Reason for choosing Jackrabbit Dance The price, the features and the customer service. Review Source JE Jai E. Owner Artistic Director Performing Arts Used the software for: 6-12 months ### "Highly recommend!!!" December 12, 2024 5.0 I just feel so thankful to have found a dance registration page for my clients that is so easy to maneuver through, to connect my website, to create my own app with, and most of all it’s super affordable. I love all of the different options provided for monthly payment based off of what my business needs. That’s really important because not every business is the same, my dance company is very different than others so it’s got options that is perfect for what I need. Another thing I love is how easy it is to speak to someone to help me through any technical difficulties I have. Sometimes I forget a process that I haven’t done in a while, and they not only help me through it, but also give me a recording of our interaction so that way I can save it to use in the future if I need help with that specific problem again. Pros It gas so many features for not only myself on the backend but also my clients. Cons Compared to other companies I have tried, I really have no complaints. Switched from [The Studio Director](https://www.capterra.com/p/92419/The-Studio-Director/)[Studio Pro](https://www.capterra.com/p/131996/DanceStudio-Pro/) Affordability along with everything that I needed. I wanted to have more control over billing and payment as well as being able to contact parents more effectively and efficiently. Review Source JH Jana H. Dance Studio Owner Performing Arts Used the software for: 2+ years ### "Wouldn't use anything else" December 6, 2024 5.0 The customer service is fast and helpful. The videos and webinars are available anytime and have helped with onboarding new staff easily Pros The ease of function and the variety of reports Cons Still learning all the functionality after using for 10 years Alternatives considered [Google Drive](https://www.capterra.com/p/161425/Drive/) Reason for choosing Jackrabbit Dance The product I was comparing was not listed above. Dance Studio Pro was the software being compared. Pricing at the time was more within budget and the features offered had more variety Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Better customization specifically for dance studios and creating class rolls Review Source RS Rachel S. CEO Performing Arts Used the software for: 2+ years ### "Very professional, even if it doesn't have everything" December 6, 2024 5.0 A big learning curve during initial setup, and some simple elements they are missing that seem obvious to include, but overall very happy with it! Pros \- Jackrabbit has a great (and quick) customer service team. They walk you through step-by-step how to resolve any issues you have! - They have ample report options; all the basic needs you would need for a dance studio; plus ways to organize/order recital costumes and create recital performance orders which has been very helpful! - Their database experience for staff as well as the portal for dance parents looks very professional, and makes our studio feel like we are offering the best to our dance studio. - We also enjoy the ease of creating our classes and (with simple coding you can copy/paste and embed in your website) having them automatically appear on our website. - They have great articles for almost anything you could possibly need help with, plus incredible online training for new staff or those who would be moving up into managerial positions! Cons \- There are some simple needs for a dance studio that Jackrabbit Dance has difficulty with, such as creating private dance lessons (one-time or recurring -- although this is a new feature they are finally releasing), a way to customize how much a teacher gets paid based on individual class, automation for late fees being applied (they have automation for tuition posting and auto drafting but not applying registration/costume/late fees), and limited customization on the online registration form or portal registration. - Perhaps the biggest annoyance has been their email editor. Their new template editor is a BIG step forward! However, it is still clunky enough that makes me hesitant to stop using our normal bulk mail system like Mailchimp, constant contact, etc. (For example, Mailchimp/Constant Contact/Etc allow you to take a previously made template and easily swap out images, change the hyperlink on a button, or delete a text box from within the simple editor, vs. in Jackrabbit you have to make a whole new template anytime you want to change a picture or hyperlink, etc. In addition, there are still dumbfounding limitations to changing the text and font.) Alternatives considered [Studio Pro](https://www.capterra.com/p/131996/DanceStudio-Pro/) Reason for choosing Jackrabbit Dance We knew other studios that were using it at the time, so it seemed safer and easier to start with. The Jackrabbit staff interface and parent portal also looks more professional than DanceStudio-Pro, even though DSP has some appreciated features that JR does not. Review Source NG Naomi G. Business Owner Performing Arts Used the software for: 2+ years ### "Best Dance Studio Software" December 6, 2024 5.0 It's made our lives so much easier and automated things so they run smoothly. I love that almost everything can be modified so we can make it work with the way we run things. Pros It's great for parents, teachers, and admin staff. It can do just about everything and has made running our dance studio so much easier. The Jackrabbit staff are also always only a call away to help with anything Cons It can be a bit of a beast to set up, also the monthly cost goes up the most students you have and it doesn't ever delete any students so you end up having to pay for students that came years ago that no longer attend. However we do get around it by manually deleting old students out of the system. Switched from [Dance Studio Manager](https://www.capterra.com/p/93339/DSM/) The old system we used couldn't be modified to meet our needs so we ended up doing most things ourselves outside the program Review Source TG Tara G. Registration Manager Performing Arts Used the software for: 2+ years ### "Great system for enrollment and student management" December 3, 2024 5.0 Overall, very pleased with the product and the services provided including ongoing trainings and updates. Pros It has multi-functionality that serves our organization throughout the year in a variety of programs. Cons We are unable to customize the registration form by program/class. I would like to be able to manipulate it more than just a few custom fields. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Jackrabbit Dance The detail/manipulative capability that Jackrabbit provides is unmatched by other products. Review Source BM Bridget M. Studio Manager Fine Art Used the software for: 2+ years ### "Jackrabbit Review" December 6, 2024 4.0 Overall jackrabbit has been a good addition to our studio and is a good way to keep track of our classes, families, and finances Pros Very user friendly, easy to add families and classes, applying payments to purchases makes the account clear Cons The Events system is a bit confusing for both the families who are registering and also the admins setting up events Switched from [The Studio Director](https://www.capterra.com/p/92419/The-Studio-Director/) More user friendly, automatic credit card payements Review Source NW Nina W. Owner President Consumer Services Used the software for: 6-12 months ### "Nina Wheeler 52 years teaching dance Durham, NC" December 8, 2024 2.0 Negative, I have been unable to connect one on one with a consultant, too many steps getting tuition fees posted, I love being able to email everyone, each individual class, Pros the list of students , the information on students at hand, the individual classes with enrollments, Cons posting of tuition fees.......we have many different combinations and Jack Rabbit has too many steps to get to the fee for each individual family! I am too far into the information on each child/family to stop using it now, after this year goodbye!!! Alternatives considered [Studio Pro](https://www.capterra.com/p/131996/DanceStudio-Pro/) Reason for choosing Jackrabbit Dance I didn't , my secretary did. I am not even sure Dance Teacher Pro was available. Review Source AR Amy R. CEO Entertainment Used the software for: 1-2 years ### "Still glad I made the switch!" December 3, 2024 4.0 Overall the initial set up was easy and JR staff was very helpful - a year later and still have a lot to learn and still learning basic tasks since many steps are involved. As the Owner I am not on the software all the time like admin so it takes me extra time as some stuff feels like I am re-learning. Screen casts work best for me since I am visual learner! Pros Right of the bat the customer service! They were very helpful and got me up and running quick! Cons There are almost too many features with the software and finding how to do something on your own is very complicated - you have to almost always ask for help! Which is why their chat is so busy! Switched from [Google Cloud Storage](https://www.capterra.com/p/253631/Google-Cloud-Storage/) I did not switch from google i switched from studio directore - Customer Service - I did like several of their features Review Source JA Jane A. Student Services Coordinator Fine Art Used the software for: 2+ years ### "Overall Good For Full Administration" January 8, 2026 4.0 Overall, I enjoy using jackrabbit for planning, administration, and scheduling. Areas of improvement are more niche, like recital management and drop-ins. Pros Being able to easily manage all aspects of the registration and class administration process, including initial class registration, scheduling makeup classes, processing tuition, and tracking attendance. Cons The recital/shows management could be more integrated with the rest of the platform- you can't adjust someone's recital participation from their profile. It is also challenging to manage drop-ins, but the recent updates are promising! Review Source Response from Jackrabbit Technologies January 14, 2026 Hi Jane! Thank you for taking the time to give us a review - We're glad Jackrabbit helps you manage registration and classes. Recitals/show management is a focus for us this year and we are hopeful we will continue to grow and meet your needs. SA Sheri A. Owner Performing Arts Used the software for: 2+ years ### "Simply your studio" December 13, 2024 5.0 We use it in our studio. It has everything we need from Student records to pricing. My teachers use it for attendance. Pros I do not use Jackrabbit to its full potential. We are a small studio. However the program helps keep my studio running and it is easy for the parents to access as well. Once you learn to navigate the program you find more things it can do for us. It streamlines everything and puts it in one place Cons The set up process was time consuming at first. Everything takes time to do it right. But now, 12 years later it is easy. Review Source AD Adrienne D. Assistant Artistic Director Performing Arts Used the software for: 1-2 years ### "Top tier customer support!!!!" December 15, 2024 4.0 It’s been challenging but the staff is amazing! The support they give is always top tier so despite the challenges or me forgetting the steps to do things every time I am on a call or chat I get the most amazing support and they all have such patience. Pros I like everything is in one place. I appreciate being able to automate payments, prior to jackrabbit we used a manual system. Cons The complexity of the system it reminds me of android. I wish it was more user friendly like Apple. There are so many tabs and I wish all things related i.e. finances were easier to access. Review Source AB Ana B. Administrative support – reporting Performing Arts Used the software for: 1-2 years ### "Straightforward " December 6, 2024 5.0 I’m still relatively new with Jackrabbit dance but overall I like it so far. I feel as though there’s a lot of capabilities on the platform that I haven’t explored yet and want to do that I’m sure I’m using Jackrabbit to it’s full capacity. Pros I like that it’s extremely user friendly! Typically you can figure out what to do on your own but if you can’t, there are so many learning resources online provided by Jackrabbit to help! Cons Reporting for attendance. I don’t like how the reports look and find it difficult to understand at a glance. Review Source HM Halley M. Office Manager Performing Arts Used the software for: 2+ years ### "Highly recommend!" December 17, 2024 5.0 We appreciate how Jackrabbit is always striving to improve and make the user experience easier and more functional. We will be using it for many years to come! Pros Great support and help center, parent portal function and staff portal functions. Office team appreciates the training modules and ongoing software updates. Cons We would love to see a refresh of the recital module. It is great at identifying conflicts but having the rosters refresh to "Yes" is difficult to keep track of who is/isn't participating with accuracy. Review Source AM Alicia M. Owner Consumer Services Used the software for: 2+ years ### "Overall satisfied " December 17, 2024 4.0 Overall it does what I need it to do. They seem to continue upgrading it to meet customers needs which is appreciated. Pros I like the dashboard and the fact that you can schedule payments so it is automatically charged. Cons The costume measurements feature could be more extensive Review Source MA Malia A. Owner Performing Arts Used the software for: 2+ years ### "TDL loves Jackrabbit!" December 16, 2024 5.0 Excellent! Customer service is the best, which is most important to me. Pros The ability to take payment through Jackrabbit Pay and set up automatic drafting. JR customer service is also the best. Cons The costume/sizes feature. I wish it was more updated and would take all of the measurements into account when auto sizing. Review Source AD Amanda D. Owner Director Education Management Used the software for: 1-2 years ### "Thank you!" December 6, 2024 4.0 Overall, the experience has been positive. The software helps us run our studio effectively and smoothly. I love that the instructors have access to the app and are able to communicate with their classes as needed. Not a fan of the new dashboard or major changes. I enjoy consistency and hope the classic dashboard will remain an option for those who wish to continue using it. Pros Love the old dashboard. Lot's of uses and options. Chat is very helpful. Wish there was a customer service number to call someone immediately VS having to schedule a phone call. Cons Very tabby and pop ups. I wish there was a notification of when your active student/ family amount puts your studio into the next payment tier so it is less of a surprise when the monthly bill arrives. Review Source BF Brooke F. Administrator Fine Art Used the software for: 2+ years ### "Jackrabbit Dance " December 6, 2024 5.0 We’ve been using Jackrabbit for the last 4 years and it has been a huge timesaver for us. We use it from everything from billing to planning recitals and everything in between. Can’t imagine life without Jackrabbit. Pros One stop shop to keep everything organized for running the studio. I love that we can also plan our recitals right in the program. Cons Emails can be difficult to send with the correct formatting. Switched from [The Studio Director](https://www.capterra.com/p/92419/The-Studio-Director/) Our old program was no longer supported. Review Source eG esmeralda G. dance teachers Education Management Used the software for: 1-2 years ### "Awesome platform" December 17, 2024 5.0 Super helpful and very easy to work with Customer service is always great too! Pros Very easy to work with. You can manage a lot of stuff on here for your dance studio from classes to inventory. Cons I don't like that we aren't able to connect our online sales on Ecwid to our inventory sales on jackrabbit. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.