--- title: "Jackrabbit Dance Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Jackrabbit Dance the right Class Registration solution for you? Explore 748 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/93349/Jackrabbit-Dance/reviews/" page_type: "reviews" language: "en" --- Jackrabbit Dance 4.6 (748) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of Jackrabbit Dance Ease of use 4.2 Customer Service 4.7 ## Pros and Cons in Reviews DJ Darylle J OwnerPerforming Arts, 2 - 10 employeesUsed the software for: Less than 6 months. “With a fairly complex programming at our studio, Jackrabbit has been the only software that can solve many of our program related hurdles with class management“ May 21, 2026 CS Christa S Administrative DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Some areas of the dashboard are a bit clunky and out of date, making it less user-friendly. If these areas were updated, it would be stellar!“ May 21, 2026 CS Christa S Administrative DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “I love that classes, tuition, productions, staff, payroll, attendance, and now even trainings are all in one place.“ May 21, 2026 GV Gabriella V OwnerEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “I never did this in the past and then noticed most of the bank account's were denied and the money was removed without any notifications to us.“ March 26, 2026 TA Tammy A OwnerInformation Technology and Services, Self-employedUsed the software for: Less than 6 months. “Features keep coming as well, such as camp add-ons available in the parent portal allowing us to sell t-shirts.“ June 4, 2026 EM Ellen M Studio ManagerEducation Management, 11 - 50 employeesUsed the software for: More than 2 years. “We have several different tuition charts in effect in the same session and we struggle with not being able to create multiple charts in JR for the same session.“ December 7, 2024 RS Rachel S CEOPerforming Arts, 11 - 50 employeesUsed the software for: More than 2 years. “They have ample report options; all the basic needs you would need for a dance studio; plus ways to organize/order recital costumes and create recital performance orders which has been very helpful!“ December 6, 2024 RK Richard K Owner DirectorRecreational Facilities and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Sometimes too complicated, too much clicking around, more complicated than it needs to be, statements are confusing for customers, lack of quick answers from support (emailing and chatting takes 5 times longer online due to deciphering communication).“ December 3, 2024 ## Showing most helpful reviews Showing 1-25 of 748 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Emily M. Founder Performing Arts Used the software for: 2+ years ### "Jackrabbit Dance is essential to our operations" March 25, 2024 4.0 We have been customers since 2012, and I consider myself pretty high level in the implementation of Jackrabbit's tools at this point. I'm glad to have Jackrabbit Dance for client management for sure. Having worked in other systems, I do not believe they are as appropriately set up for class sessions. While Jackrabbit may not be the best for one-off classes, it is definitely the best for class series or sessions with multiple classes being paid for all at once (or over the course of a few months through installments). Pros Without Jackrabbit Dance, I have no idea how we would manage our catalog of 2,000+ students. At any given time, we typically have between 250 and 500 active enrollments, and we could not manage the activity around class management, client management, and payments without Jackrabbit as a tool. Cons I don't love the fact that one-off classes are managed under Events rather than under Classes. It has proven to be confusing to clients, so we typically don't use Jackrabbit for those types of enrollments. I would definitely prefer to be able to use one database management tool for all of our operations. Review Source KF Katie F. Artistic Director Consumer Services Used the software for: 2+ years ### "I'll never stray from Jackrabbit again!" December 12, 2024 5.0 I have used a few different studio software systems over my 17 years of dance studio ownership. I was regretfully tempted to try a new platform a few years ago - BUT I immediately returned to Jackrabbit and will never stray again! Not only does it offer everything I'm looking for in one program, but it's always adding new features (many of which are suggestions from other users like me!) And if I have an issue (user error or otherwise), the customer service is incredibly responsive and helpful! I cannot say enough good things about my experience with Jackrabbit and highly recommend to my DSO peers! Pros I love having a one-stop-shop for all aspects of running my dance studio - CRM, costume management, store inventory, recital prep, and more! No need to use a bunch of different apps/programs - Jackrabbit does it all! Cons Wish I could tab between students or families, but I love that I can make that suggestion and it could possibly be added to the improvement pipeline! Alternatives considered [Studio Pro](https://www.capterra.com/p/131996/DanceStudio-Pro/) Reason for choosing Jackrabbit Dance When I tried switching over to DSP (promised to be cheaper and better), it didn't have any of the capabilities that Jackrabbit had so I very soon switched back to JR - which is well worth the cost. Switched from [Studio Pro](https://www.capterra.com/p/131996/DanceStudio-Pro/)[Akada](https://www.capterra.com/p/92427/DanceWorks/) At the time, Danceworks was a desktop app and not online, I wanted something I could access from anywhere. And when I trialed DSP (promised to be cheaper and better), it didn't have any of the capabilities that Jackrabbit had - which is well worth the cost. Review Source DH Dawn H. Business Manager and Owner Performing Arts Used the software for: 2+ years ### "Good reliable studio management system" December 3, 2024 3.0 Jackrabbit Dance is a good studio management system. It's reliable and works well for the features it has. Would love for it to do more but have yet to find a one size fits all needs system so we stick with JR. Pros Easy to use for managing our classes and the customer portal is easy for our customers to use. It functions well for our studio management and we love features like direct class listings on our website. Cons Automation for billing only works for accounts enrolled at the time of the automation setup leading to missed billing. Having to delete or archive inactive students to decrease our cost to use JR. CRM is not included/incorporated. Switched from [The Studio Director](https://www.capterra.com/p/92419/The-Studio-Director/) With JackRabbit we can list our classes directly on our website with registration links which greatly simplified online registrations. Review Source KC Krista C. Owner Performing Arts Used the software for: 2+ years ### "Exceptional quality and service " December 12, 2024 5.0 Any questions are responded to in a very timely manner. Team members listen patiently and always help us to navigate to what we are trying to find or fix or do. Absolutely exceptional customer service. Pros Response time is phenomenal, they consistently strive to improve and there are so many tutorials to help train new staff and get yourself unstuck. So grateful they partnered with Zapier to make our backend easier and the partnership to now make texting an option has been a complete game changer for our business. Cons So many options to customize sometimes it’s hard to find the exact information you are looking for. Alternatives considered [Studio Pro](https://www.capterra.com/p/131996/DanceStudio-Pro/) Reason for choosing Jackrabbit Dance Ease of use and reviews. Pricing was fair and it was easy to set up. Offered a trial period with assistance to get set up. Review Source AB Amy B. Studio Director Performing Arts Used the software for: 2+ years ### "The best customer service" December 12, 2024 4.0 We hace used Jackrabbit since 2007. We have seen several changes and along the way their customer service has been amazing. Pros The customer service has been the best part of being with Jackrabbit. The trainings to use all the features is also amazing. The updates to the systems keep them engaged with their cluents. Cons Because Jackrabbit clients are from several industries, some updates seem more specific to certain industry. Alternatives considered [Studio Pro](https://www.capterra.com/p/131996/DanceStudio-Pro/) Reason for choosing Jackrabbit Dance The price, the features and the customer service. Review Source JE Jai E. Owner Artistic Director Performing Arts Used the software for: 6-12 months ### "Highly recommend!!!" December 12, 2024 5.0 I just feel so thankful to have found a dance registration page for my clients that is so easy to maneuver through, to connect my website, to create my own app with, and most of all it’s super affordable. I love all of the different options provided for monthly payment based off of what my business needs. That’s really important because not every business is the same, my dance company is very different than others so it’s got options that is perfect for what I need. Another thing I love is how easy it is to speak to someone to help me through any technical difficulties I have. Sometimes I forget a process that I haven’t done in a while, and they not only help me through it, but also give me a recording of our interaction so that way I can save it to use in the future if I need help with that specific problem again. Pros It gas so many features for not only myself on the backend but also my clients. Cons Compared to other companies I have tried, I really have no complaints. Switched from [The Studio Director](https://www.capterra.com/p/92419/The-Studio-Director/)[Studio Pro](https://www.capterra.com/p/131996/DanceStudio-Pro/) Affordability along with everything that I needed. I wanted to have more control over billing and payment as well as being able to contact parents more effectively and efficiently. Review Source JH Jana H. Dance Studio Owner Performing Arts Used the software for: 2+ years ### "Wouldn't use anything else" December 6, 2024 5.0 The customer service is fast and helpful. The videos and webinars are available anytime and have helped with onboarding new staff easily Pros The ease of function and the variety of reports Cons Still learning all the functionality after using for 10 years Alternatives considered [Google Drive](https://www.capterra.com/p/161425/Drive/) Reason for choosing Jackrabbit Dance The product I was comparing was not listed above. Dance Studio Pro was the software being compared. Pricing at the time was more within budget and the features offered had more variety Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Better customization specifically for dance studios and creating class rolls Review Source RS Rachel S. CEO Performing Arts Used the software for: 2+ years ### "Very professional, even if it doesn't have everything" December 6, 2024 5.0 A big learning curve during initial setup, and some simple elements they are missing that seem obvious to include, but overall very happy with it! Pros \- Jackrabbit has a great (and quick) customer service team. They walk you through step-by-step how to resolve any issues you have! - They have ample report options; all the basic needs you would need for a dance studio; plus ways to organize/order recital costumes and create recital performance orders which has been very helpful! - Their database experience for staff as well as the portal for dance parents looks very professional, and makes our studio feel like we are offering the best to our dance studio. - We also enjoy the ease of creating our classes and (with simple coding you can copy/paste and embed in your website) having them automatically appear on our website. - They have great articles for almost anything you could possibly need help with, plus incredible online training for new staff or those who would be moving up into managerial positions! Cons \- There are some simple needs for a dance studio that Jackrabbit Dance has difficulty with, such as creating private dance lessons (one-time or recurring -- although this is a new feature they are finally releasing), a way to customize how much a teacher gets paid based on individual class, automation for late fees being applied (they have automation for tuition posting and auto drafting but not applying registration/costume/late fees), and limited customization on the online registration form or portal registration. - Perhaps the biggest annoyance has been their email editor. Their new template editor is a BIG step forward! However, it is still clunky enough that makes me hesitant to stop using our normal bulk mail system like Mailchimp, constant contact, etc. (For example, Mailchimp/Constant Contact/Etc allow you to take a previously made template and easily swap out images, change the hyperlink on a button, or delete a text box from within the simple editor, vs. in Jackrabbit you have to make a whole new template anytime you want to change a picture or hyperlink, etc. In addition, there are still dumbfounding limitations to changing the text and font.) Alternatives considered [Studio Pro](https://www.capterra.com/p/131996/DanceStudio-Pro/) Reason for choosing Jackrabbit Dance We knew other studios that were using it at the time, so it seemed safer and easier to start with. The Jackrabbit staff interface and parent portal also looks more professional than DanceStudio-Pro, even though DSP has some appreciated features that JR does not. Review Source AP Anita P. Co-Owner Education Management Used the software for: 2+ years ### "Boogaloo Academy" December 6, 2024 5.0 We have been customers of Jack rabbit for the last 12 years and we've had many opportunities to move, but we are very happy with this software Pros Customer service Being able to organize the ERIN show program Cons I would like to be able to phone directly from the students account rather than have to memorize the phone number. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[Numbers](https://www.capterra.com/p/170166/Numbers/)[Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[Gmail](https://www.capterra.com/p/202338/Gmail/) Reason for choosing Jackrabbit Dance We've been using jackrabbit for the last 12 1/2 years and we still don't know how to use it properly, let alone have the time to learn how to use another system. Review Source AL Andrew L. Director Performing Arts Used the software for: 2+ years ### "Room to grow, but essential to operating my studios" December 6, 2024 4.0 Overall I am able to manage most of my school easily through Jackrabbit and I am pleased that they are constantly making useful improvements. Their recent upgrade to client messaging missed the mark, though, and has not given me the tools I need to make composing messages any easier. Pros Jackrabbit gives me many tools to understand how my business is doing and to easily communicate with families. Scheduling classes is easy, and they are linked to my website so that I don't have to update both when I make changes. Cons The Recital Editor is almost very useful, but the UI is very dated and complicated, simply using modern fonts would make it vastly simpler to use. The fact that I cannot email everyone participating in a single recital is also infuriating - that functionality is pretty basic. I can create a list of everyone in a recital - why is there no button to email them? Alternatives considered [Studio Pro](https://www.capterra.com/p/131996/DanceStudio-Pro/) Reason for choosing Jackrabbit Dance Billing structure was most similar to what my clients were used to. Also had a UI that was easy to use. Switched from [Dance Studio Manager](https://www.capterra.com/p/93339/DSM/) My original software is not listed here. Original software had become obsolete and was no longer supported. Review Source CP Cassidy P. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "It's pretty good at what it does! " December 4, 2024 4.0 It's pretty good at what it does! I find sign-ups are more convenient. I miss how easy it is to see the tuition amounts per student, as our old system (DSP) had. Pros Great sign-up interface, and I love that it auto-sends receipts. Cons You can't see student's tuition easily on the profile Switched from [Studio Pro](https://www.capterra.com/p/131996/DanceStudio-Pro/) In DSP customers had to make an account before selecting the class to enroll in, but in JR they click "register" for the class they want before they make an account. Makes enrolling easier. Review Source BM Bridget M. Studio Manager Fine Art Used the software for: 2+ years ### "Jackrabbit Review" December 6, 2024 4.0 Overall jackrabbit has been a good addition to our studio and is a good way to keep track of our classes, families, and finances Pros Very user friendly, easy to add families and classes, applying payments to purchases makes the account clear Cons The Events system is a bit confusing for both the families who are registering and also the admins setting up events Switched from [The Studio Director](https://www.capterra.com/p/92419/The-Studio-Director/) More user friendly, automatic credit card payements Review Source AR Amy R. CEO Entertainment Used the software for: 1-2 years ### "Still glad I made the switch!" December 3, 2024 4.0 Overall the initial set up was easy and JR staff was very helpful - a year later and still have a lot to learn and still learning basic tasks since many steps are involved. As the Owner I am not on the software all the time like admin so it takes me extra time as some stuff feels like I am re-learning. Screen casts work best for me since I am visual learner! Pros Right of the bat the customer service! They were very helpful and got me up and running quick! Cons There are almost too many features with the software and finding how to do something on your own is very complicated - you have to almost always ask for help! Which is why their chat is so busy! Switched from [Google Cloud Storage](https://www.capterra.com/p/253631/Google-Cloud-Storage/) I did not switch from google i switched from studio directore - Customer Service - I did like several of their features Review Source CS Christa S. Administrative Director Non-Profit Organization Management Used the software for: 2+ years ### "We LOVE Jackrabbit!" May 21, 2026 5.0 We have been using Jackrabbit for 8+ years and are delighted with the growth and direction it is going. We are very pleased with the product, and it has proven useful every day. Pros One dashboard for SO many things! I love that classes, tuition, productions, staff, payroll, attendance, and now even trainings are all in one place. PLUS the self-check-in ability, and the app! We could NOT be happier! Cons Some areas of the dashboard are a bit clunky and out of date, making it less user-friendly. If these areas were updated, it would be stellar! Review Source Response from Jackrabbit Technologies May 30, 2026 Hi Christa! Thank you for such a positive review and for being a Jackrabbit Dance client for more than eight years. We’re thrilled to hear how much value you’ve found in having so many tools - from classes and billing to attendance, payroll, and training - all in one place. We also appreciate your feedback as your insights help shape future improvements as we continue to evolve. Thank you for your continued partnership and support! MD Marissa D. Owner and Manager Recreational Facilities and Services Used the software for: 2+ years ### "Well-rounded product for a studio/active centre" January 23, 2026 5.0 It's been overall positive! Pros great support, lots of features, and updates often w/ consideration for feedback & features requested! Cons Some features don't function perfectly for us but there's usually some workaround that works well enough. Review Source Response from Jackrabbit Technologies January 27, 2026 Hi Marissa! Thank you for sharing your feedback. We're glad to hear you've had a positive experience with our support team, features, and client-driven updates. We appreciate your insights and your continued trust in Jackrabbit Dance! SA Sheri A. Owner Performing Arts Used the software for: 2+ years ### "Simply your studio" December 13, 2024 5.0 We use it in our studio. It has everything we need from Student records to pricing. My teachers use it for attendance. Pros I do not use Jackrabbit to its full potential. We are a small studio. However the program helps keep my studio running and it is easy for the parents to access as well. Once you learn to navigate the program you find more things it can do for us. It streamlines everything and puts it in one place Cons The set up process was time consuming at first. Everything takes time to do it right. But now, 12 years later it is easy. Review Source DD Danielle D. Admin Performing Arts Used the software for: 1-2 years ### "Jackrabbit is a great program" December 3, 2024 5.0 My overall experience has been great. Has help me a lot with all of our operations. Pros There are so many great things about Jackrabbit our customers love it. I do like how jackrabbit lets you make suggestions to features you would like to see. Cons There are A LOT of features. I feel like I don't know how to work it all fully. And there are multiple ways to do one thing. Good and bad thing but I just need to spend more time working with the program. Review Source MS Matt S. Owner Fine Art Used the software for: 2+ years ### "Dance studio with 100 students. " December 6, 2024 4.0 The overall experience has been great. Support is always responsive and helpful. I like that there are videos on most support articles and that you can request a call when needed. Aside from the interface being a little cumbersome sometimes, it does have all the features we need for the most part and is well thought out in terms of functionality. Pros The parent portal is a nice feature and a great way to get people signed up for Dance classes. It makes our studio look more professional without having to invest in an expensive website. Cons Some of the way things work in the user interface is not very intuitive, especially regarding the setup of tuition billing. I implement software for a living, my family owns a software company, and I still struggle setting up classes and billing and find myself watching support videos or contacting support every year to get a refresher on how things work together. There are a lot of settings that live in different places and I often find myself struggling to figure out which setting I have wrong when something isn't working as expected. Review Source KA Karina A. Executive Director Fine Art Used the software for: 1-2 years ### "JackRabbit is all I ever needed!!!" December 12, 2024 5.0 Pros I love everything about JackRabbit! We are able to have everything in one program, from attendance to payroll. It helps us stay organized. It keeps us running efficiently and smooth. and did I mention how easy it is to use?!?!? What can I say this program has really been a game changer for our business and I would recommend it to any business owner!!! Cons I really don't have anything bad to say about the program. They are always coming up with new things and making things better. I love everything about the program and how simple it is to use. Review Source JW Julianna W. Office Admin Performing Arts Used the software for: 2+ years ### "Love Jackrabbit!" December 12, 2024 4.0 Overall, great. I also love the customer service and ticketing system. You all are so quick with responses and always respond with the best assistance and tutorial of how to do it ourselves or best way to do it from your expert opinion. Pros It is easy to use on a daily basis. Love that there are so many connecting points for the multi use of the system between scheduling, posting tuition, payments, emails. Cons I think the technology and code can be more advanced to keep up with other registration platforms. Example: the basic ability to bring in html and auto-populate keywords like first name, class enrollment, etc. Review Source AM Alicia M. Owner Consumer Services Used the software for: 2+ years ### "Overall satisfied " December 17, 2024 4.0 Overall it does what I need it to do. They seem to continue upgrading it to meet customers needs which is appreciated. Pros I like the dashboard and the fact that you can schedule payments so it is automatically charged. Cons The costume measurements feature could be more extensive Review Source CA Corey A. Owner Performing Arts Used the software for: 2+ years ### "Lots of features!" December 7, 2024 5.0 it has helped me so much with staying organized and keeping track of everything! Pros Jackrabbit has a lot of amazing features that make it much easier to stay organized and run my business. They have great customer service and are very open to feedback and are always adding new features to make their software better. Cons I wish it was a little more user-friendly. It does take a little bit to learn how to work it. I do also wish the internal software was as clean and good looking as what is on the parent end. Review Source KW Krystan W. Owner Performing Arts Used the software for: 6-12 months ### "Great experience so far" December 6, 2024 5.0 Very good. We are very happy as it is our first year in business and it has been great to use. Pros Organizing all of our payments into one place for parents to see and track Cons The appointment function doesn't seem to provide all of the capabilities we would need in order to make it work to schedule our private lessons. We are having to do it manually right now through events which is very time consuming. I also don't love the trial lesson scheduling system and it's a lot of double checking and manual work. It doesn't seem automated or easy to follow up with. Review Source BA Bella A. Choreographer, Instructor, Communications Director Performing Arts Used the software for: 2+ years ### "Proud Jackrabbit User for 10 Years " December 6, 2024 5.0 Overall our experience with Jackrabbit has been fabulous. We’ve been using it for 10+ years and are thrilled to continue to see JR grow and make changes. Pros What I love most about Jackrabbit is their customer support. We’ve had great success with needing assistance, and then scheduling a call or chatting with a support agent for help, and we’ve received assistance in a timely matter that’s been wonderful. Cons What I like least about Jackrabbit is that there isn’t an app to download. Especially when I need to pull something up quickly and am not near my computer, it’s hard when I can’t just open an app. We’ve given that feedback before to JR as well. Review Source AD Amanda D. Owner Director Education Management Used the software for: 1-2 years ### "Thank you!" December 6, 2024 4.0 Overall, the experience has been positive. The software helps us run our studio effectively and smoothly. I love that the instructors have access to the app and are able to communicate with their classes as needed. Not a fan of the new dashboard or major changes. I enjoy consistency and hope the classic dashboard will remain an option for those who wish to continue using it. Pros Love the old dashboard. Lot's of uses and options. Chat is very helpful. Wish there was a customer service number to call someone immediately VS having to schedule a phone call. Cons Very tabby and pop ups. I wish there was a notification of when your active student/ family amount puts your studio into the next payment tier so it is less of a surprise when the monthly bill arrives. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.