# Jackrabbit Dance Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Jackrabbit Dance the right Dance Studio solution for you? Explore 743 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/93349/Jackrabbit-Dance/reviews --- Jackrabbit Dance 4.6 (743) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of Jackrabbit Dance Ease of use 4.2 Customer Service 4.7 ## Pros and Cons in Reviews RS Rachel S CEOPerforming Arts, 11 - 50 employeesUsed the software for: More than 2 years. “They have ample report options; all the basic needs you would need for a dance studio; plus ways to organize/order recital costumes and create recital performance orders which has been very helpful!“ December 6, 2024 GV Gabriella V OwnerEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “I never did this in the past and then noticed most of the bank account's were denied and the money was removed without any notifications to us.“ March 26, 2026 LT Lexa T Executive DirectorEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “There is a lot you can do manually which helps with those unique situations a studio often runs into where we have multiple types of transactions and reasons, as well as different kinds of classes that all need to eb classified differently.“ December 3, 2024 EM Ellen M Studio ManagerEducation Management, 11 - 50 employeesUsed the software for: More than 2 years. “We have several different tuition charts in effect in the same session and we struggle with not being able to create multiple charts in JR for the same session.“ December 7, 2024 RS Rachel S CEOPerforming Arts, 11 - 50 employeesUsed the software for: More than 2 years. “Their database experience for staff as well as the portal for dance parents looks very professional, and makes our studio feel like we are offering the best to our dance studio.“ December 6, 2024 RK Richard K Owner DirectorRecreational Facilities and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Sometimes too complicated, too much clicking around, more complicated than it needs to be, statements are confusing for customers, lack of quick answers from support (emailing and chatting takes 5 times longer online due to deciphering communication).“ December 3, 2024 RS Rachel S CEOPerforming Arts, 11 - 50 employeesUsed the software for: More than 2 years. “We also enjoy the ease of creating our classes and (with simple coding you can copy/paste and embed in your website) having them automatically appear on our website.“ December 6, 2024 MR Martin R DirectorPerforming Arts, 2 - 10 employeesUsed the software for: 1-2 years. “It was difficult to be able to modify different billing details.“ January 30, 2026 ## Showing most helpful reviews Showing 1-25 of 743 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Emily M. Founder Performing Arts Used the software for: 2+ years ### "Jackrabbit Dance is essential to our operations" March 25, 2024 4.0 We have been customers since 2012, and I consider myself pretty high level in the implementation of Jackrabbit's tools at this point. I'm glad to have Jackrabbit Dance for client management for sure. Having worked in other systems, I do not believe they are as appropriately set up for class sessions. While Jackrabbit may not be the best for one-off classes, it is definitely the best for class series or sessions with multiple classes being paid for all at once (or over the course of a few months through installments). Pros Without Jackrabbit Dance, I have no idea how we would manage our catalog of 2,000+ students. At any given time, we typically have between 250 and 500 active enrollments, and we could not manage the activity around class management, client management, and payments without Jackrabbit as a tool. Cons I don't love the fact that one-off classes are managed under Events rather than under Classes. It has proven to be confusing to clients, so we typically don't use Jackrabbit for those types of enrollments. I would definitely prefer to be able to use one database management tool for all of our operations. Review Source JH Jana H. Dance Studio Owner Performing Arts Used the software for: 2+ years ### "Wouldn't use anything else" December 6, 2024 5.0 The customer service is fast and helpful. The videos and webinars are available anytime and have helped with onboarding new staff easily Pros The ease of function and the variety of reports Cons Still learning all the functionality after using for 10 years Alternatives considered [Google Drive](https://www.capterra.com/p/161425/Drive/) Reason for choosing Jackrabbit Dance The product I was comparing was not listed above. Dance Studio Pro was the software being compared. Pricing at the time was more within budget and the features offered had more variety Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Better customization specifically for dance studios and creating class rolls Review Source DH Dawn H. Business Manager and Owner Performing Arts Used the software for: 2+ years ### "Good reliable studio management system" December 3, 2024 3.0 Jackrabbit Dance is a good studio management system. It's reliable and works well for the features it has. Would love for it to do more but have yet to find a one size fits all needs system so we stick with JR. Pros Easy to use for managing our classes and the customer portal is easy for our customers to use. It functions well for our studio management and we love features like direct class listings on our website. Cons Automation for billing only works for accounts enrolled at the time of the automation setup leading to missed billing. Having to delete or archive inactive students to decrease our cost to use JR. CRM is not included/incorporated. Switched from [The Studio Director](https://www.capterra.com/p/92419/The-Studio-Director/) With JackRabbit we can list our classes directly on our website with registration links which greatly simplified online registrations. Review Source LY Lisa Y. Office Manager Sports Used the software for: 2+ years ### "Happy with Jackrabbit " January 8, 2026 4.0 Overall we are happy with jackrabbit. We are able to run a multi-layered company fairly smoothly. I have looked into other companies, and have not been confident we would have all the tools jackrabbit offers. Pros Overall we are happy with Jackrabbit. I view alot of posts complaining that they are unable to speak with someone for assistance on the spot, their customer support is great. They reply quickly and work until our issue is resolved. I honestly have come to like this way of communication. Cons Billing, although it has improved. We have various billing dates for various areas of our business and I have to manipulate things to make it work. Jackrabbit has been supportive in giving guidance, but it can still prove to be difficult. And I am disappointed in Jackrabbit pay. We were forced to switch to them, and I do feel our previous merchant was better. Review Source Response from Jackrabbit Technologies January 14, 2026 Hi Lisa - Thank you for taking the time to leave us a review. We are glad that you have had such a fantastic experience with our support team. We'd love to get more information on your thoughts on Jackrabbit Pay in your business. Please reach out to our team if you are willing to share! Thanks. RS Rachel S. CEO Performing Arts Used the software for: 2+ years ### "Very professional, even if it doesn't have everything" December 6, 2024 5.0 A big learning curve during initial setup, and some simple elements they are missing that seem obvious to include, but overall very happy with it! Pros \- Jackrabbit has a great (and quick) customer service team. They walk you through step-by-step how to resolve any issues you have! - They have ample report options; all the basic needs you would need for a dance studio; plus ways to organize/order recital costumes and create recital performance orders which has been very helpful! - Their database experience for staff as well as the portal for dance parents looks very professional, and makes our studio feel like we are offering the best to our dance studio. - We also enjoy the ease of creating our classes and (with simple coding you can copy/paste and embed in your website) having them automatically appear on our website. - They have great articles for almost anything you could possibly need help with, plus incredible online training for new staff or those who would be moving up into managerial positions! Cons \- There are some simple needs for a dance studio that Jackrabbit Dance has difficulty with, such as creating private dance lessons (one-time or recurring -- although this is a new feature they are finally releasing), a way to customize how much a teacher gets paid based on individual class, automation for late fees being applied (they have automation for tuition posting and auto drafting but not applying registration/costume/late fees), and limited customization on the online registration form or portal registration. - Perhaps the biggest annoyance has been their email editor. Their new template editor is a BIG step forward! However, it is still clunky enough that makes me hesitant to stop using our normal bulk mail system like Mailchimp, constant contact, etc. (For example, Mailchimp/Constant Contact/Etc allow you to take a previously made template and easily swap out images, change the hyperlink on a button, or delete a text box from within the simple editor, vs. in Jackrabbit you have to make a whole new template anytime you want to change a picture or hyperlink, etc. In addition, there are still dumbfounding limitations to changing the text and font.) Alternatives considered [Studio Pro](https://www.capterra.com/p/131996/DanceStudio-Pro/) Reason for choosing Jackrabbit Dance We knew other studios that were using it at the time, so it seemed safer and easier to start with. The Jackrabbit staff interface and parent portal also looks more professional than DanceStudio-Pro, even though DSP has some appreciated features that JR does not. Review Source AP Anita P. Co-Owner Education Management Used the software for: 2+ years ### "Boogaloo Academy" December 6, 2024 5.0 We have been customers of Jack rabbit for the last 12 years and we've had many opportunities to move, but we are very happy with this software Pros Customer service Being able to organize the ERIN show program Cons I would like to be able to phone directly from the students account rather than have to memorize the phone number. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[Numbers](https://www.capterra.com/p/170166/Numbers/)[Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[Gmail](https://www.capterra.com/p/202338/Gmail/) Reason for choosing Jackrabbit Dance We've been using jackrabbit for the last 12 1/2 years and we still don't know how to use it properly, let alone have the time to learn how to use another system. Review Source KS Katie S. Senior Admin and Tech Consultant Health, Wellness and Fitness Used the software for: 1-2 years ### "Great for dance studios!" December 3, 2024 4.0 Overall, I enjoy using Jackrabbit Dance. They're very responsive in the Facebook user group and I appreciate their transparency around feature requests and the product roadmap. Pros I really like the dashboard feature, new calendar, and how easy it is to automate posting monthly tuition. The dashboard also has the option to adjust what sections you see plus create (and save!) a filtered view of classes. The calendar feature makes it super easy to get an at-a-glance view of classes for the day and easily check room, instructor, enrollment, etc. - this is a game changer for our front desk. We have two different types of tuition that get posted on a monthly basis and being able to automate that to run was a huge timesaver for us. I'm also really excited for the new email feature to go live beyond just template creation, I think it will make it a lot easier for us to send beautiful studio-wide messages. Cons I wish the events feature was more robust - there are a lot of ways I can see our dance studio using this for pop up classes, special events, etc., but it's not quite there yet and requires some additional admin time on my part to use. I also wish students transferring into different classes were more seamless with billing, some of how that works isn't intuitive - our interim solution is to manually remember to go back and fix it, but thankfully our families are patient with us correcting any issues. The biggest issue our families (and admins) have is with understanding current vs future balance. It's not presented in a way that makes sense or is clear for families - we've done our best to educate families to always look at the due date next to a charge, but this is still one of our biggest struggles. Switched from [The Studio Director](https://www.capterra.com/p/92419/The-Studio-Director/) Price, ease of use, online billing, and customizable features. Review Source LT Lexa T. Executive Director Entertainment Used the software for: 2+ years ### "Great for New Dance Studios" December 3, 2024 4.0 As a brand new dance studio Jackrabbit has been a lifesaver. Are there things I wish I could do differently or change about it? Sure. And it does take time to learn it to be able to fully utilize it. But it also has so many functions that for newbies has helped us solve problems in a pinch. As someone who has used Jackrabbit in other places, I'd say it does have it's limits. For studios like ours it's perfect because we are small team and just getting started. If we ever exceed 200 students or start doing more productions/shows, we may switch to something with a stronger website integration system because Jackrabbit feels limited on website display options. But truly, it does the trick, the Jackrabbit staff have always been helpful, and I like the control I have of building classes/billing. Pros I really like the level of control I have over classes, schedules, tuition, fees, etc. There is a lot you can do manually which helps with those unique situations a studio often runs into where we have multiple types of transactions and reasons, as well as different kinds of classes that all need to eb classified differently. I also like the dashboard with enrollment stats and due balances. Cons 1: It was advertised as something that integrates with Quickbooks but there is still a lot you have to manually do for every transaction to make sure Quickbooks reports the transactions correctly 2: I wish there were more ways to integrate it into a website and customize the display on a website. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Studio Pro](https://www.capterra.com/p/131996/DanceStudio-Pro/) Reason for choosing Jackrabbit Dance We are brand new, so we have very few students. The cost and features of Jackrabbit made more sense for our size. Plus, I've used it before at other places before opening my studio so I was familiar with it. Review Source JE Jai E. Owner Artistic Director Performing Arts Used the software for: 6-12 months ### "Highly recommend!!!" December 12, 2024 5.0 I just feel so thankful to have found a dance registration page for my clients that is so easy to maneuver through, to connect my website, to create my own app with, and most of all it’s super affordable. I love all of the different options provided for monthly payment based off of what my business needs. That’s really important because not every business is the same, my dance company is very different than others so it’s got options that is perfect for what I need. Another thing I love is how easy it is to speak to someone to help me through any technical difficulties I have. Sometimes I forget a process that I haven’t done in a while, and they not only help me through it, but also give me a recording of our interaction so that way I can save it to use in the future if I need help with that specific problem again. Pros It gas so many features for not only myself on the backend but also my clients. Cons Compared to other companies I have tried, I really have no complaints. Switched from [The Studio Director](https://www.capterra.com/p/92419/The-Studio-Director/)[Studio Pro](https://www.capterra.com/p/131996/DanceStudio-Pro/) Affordability along with everything that I needed. I wanted to have more control over billing and payment as well as being able to contact parents more effectively and efficiently. Review Source AL Andrew L. Director Performing Arts Used the software for: 2+ years ### "Room to grow, but essential to operating my studios" December 6, 2024 4.0 Overall I am able to manage most of my school easily through Jackrabbit and I am pleased that they are constantly making useful improvements. Their recent upgrade to client messaging missed the mark, though, and has not given me the tools I need to make composing messages any easier. Pros Jackrabbit gives me many tools to understand how my business is doing and to easily communicate with families. Scheduling classes is easy, and they are linked to my website so that I don't have to update both when I make changes. Cons The Recital Editor is almost very useful, but the UI is very dated and complicated, simply using modern fonts would make it vastly simpler to use. The fact that I cannot email everyone participating in a single recital is also infuriating - that functionality is pretty basic. I can create a list of everyone in a recital - why is there no button to email them? Alternatives considered [Studio Pro](https://www.capterra.com/p/131996/DanceStudio-Pro/) Reason for choosing Jackrabbit Dance Billing structure was most similar to what my clients were used to. Also had a UI that was easy to use. Switched from [Dance Studio Manager](https://www.capterra.com/p/93339/DSM/) My original software is not listed here. Original software had become obsolete and was no longer supported. Review Source TG Tara G. Registration Manager Performing Arts Used the software for: 2+ years ### "Great system for enrollment and student management" December 3, 2024 5.0 Overall, very pleased with the product and the services provided including ongoing trainings and updates. Pros It has multi-functionality that serves our organization throughout the year in a variety of programs. Cons We are unable to customize the registration form by program/class. I would like to be able to manipulate it more than just a few custom fields. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Jackrabbit Dance The detail/manipulative capability that Jackrabbit provides is unmatched by other products. Review Source NW Nina W. Owner President Consumer Services Used the software for: 6-12 months ### "Nina Wheeler 52 years teaching dance Durham, NC" December 8, 2024 2.0 Negative, I have been unable to connect one on one with a consultant, too many steps getting tuition fees posted, I love being able to email everyone, each individual class, Pros the list of students , the information on students at hand, the individual classes with enrollments, Cons posting of tuition fees.......we have many different combinations and Jack Rabbit has too many steps to get to the fee for each individual family! I am too far into the information on each child/family to stop using it now, after this year goodbye!!! Alternatives considered [Studio Pro](https://www.capterra.com/p/131996/DanceStudio-Pro/) Reason for choosing Jackrabbit Dance I didn't , my secretary did. I am not even sure Dance Teacher Pro was available. Review Source AC Angie C. Owner Consumer Services Used the software for: 2+ years ### "Fan of JackRabbit" December 3, 2024 5.0 I am not sure there is anything better for overall use and integration with zap and parent ease of use. Pros The parent portal and ease of use. The customer service is also fantastic and very quick to problem solve Cons The fees for credit card processing. The costume management and recital functions could integrate to be of better use. The costume management process is very tedious for little results. Alternatives considered [Studio Pro](https://www.capterra.com/p/131996/DanceStudio-Pro/) Reason for choosing Jackrabbit Dance Ease of use of the parent portal easy set up and fantastic customer service Review Source LE Lili E. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Avanti Dance Company loves Jackrabbit!" December 3, 2024 5.0 Pros I enjoy how user friendly the application is. There are constant updates that help improve your system and I love to learn about it! Cons Sometimes I would like to have more specific reports with more criteria options. Or being able to do more tasks in bulk. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Our company switched to create more opportunities for us. Review Source DM Daphne M. Administrator Performing Arts Used the software for: 2+ years ### "Handy Tool for Managing Classes" December 12, 2024 5.0 Pros User-friendly design and meets most needs for managing registrations. Cons There isn't an option to create class roll reports for events. Switched from [Studio Pro](https://www.capterra.com/p/131996/DanceStudio-Pro/) Needed a better system for our growing school. Review Source SA Sheri A. Owner Performing Arts Used the software for: 2+ years ### "Simply your studio" December 13, 2024 5.0 We use it in our studio. It has everything we need from Student records to pricing. My teachers use it for attendance. Pros I do not use Jackrabbit to its full potential. We are a small studio. However the program helps keep my studio running and it is easy for the parents to access as well. Once you learn to navigate the program you find more things it can do for us. It streamlines everything and puts it in one place Cons The set up process was time consuming at first. Everything takes time to do it right. But now, 12 years later it is easy. Review Source AD Adrienne D. Assistant Artistic Director Performing Arts Used the software for: 1-2 years ### "Top tier customer support!!!!" December 15, 2024 4.0 It’s been challenging but the staff is amazing! The support they give is always top tier so despite the challenges or me forgetting the steps to do things every time I am on a call or chat I get the most amazing support and they all have such patience. Pros I like everything is in one place. I appreciate being able to automate payments, prior to jackrabbit we used a manual system. Cons The complexity of the system it reminds me of android. I wish it was more user friendly like Apple. There are so many tabs and I wish all things related i.e. finances were easier to access. Review Source MS Matt S. Owner Fine Art Used the software for: 2+ years ### "Dance studio with 100 students. " December 6, 2024 4.0 The overall experience has been great. Support is always responsive and helpful. I like that there are videos on most support articles and that you can request a call when needed. Aside from the interface being a little cumbersome sometimes, it does have all the features we need for the most part and is well thought out in terms of functionality. Pros The parent portal is a nice feature and a great way to get people signed up for Dance classes. It makes our studio look more professional without having to invest in an expensive website. Cons Some of the way things work in the user interface is not very intuitive, especially regarding the setup of tuition billing. I implement software for a living, my family owns a software company, and I still struggle setting up classes and billing and find myself watching support videos or contacting support every year to get a refresher on how things work together. There are a lot of settings that live in different places and I often find myself struggling to figure out which setting I have wrong when something isn't working as expected. Review Source AH Ana H. Studio Manager Performing Arts Used the software for: 2+ years ### "Jackrabbit is a good system" December 6, 2024 4.0 Overall my experience with Jackrabbit is positive except. Pros I like that everything is in one place. I like that I can keep track of students and staff. Cons I don't like that I can't have students on the competition team and on the main account duplicated with the same payment information. I also don't like the limitations on billing which stop me from being able to fully automate my monthly billing. I also dislike that there is no customer service number to reach you people. If I have an issue, I'd like to resolve it when I have the issue rather than make an appointment for a week later to speak to somebody then. Review Source KW Krystan W. Owner Performing Arts Used the software for: 6-12 months ### "Great experience so far" December 6, 2024 5.0 Very good. We are very happy as it is our first year in business and it has been great to use. Pros Organizing all of our payments into one place for parents to see and track Cons The appointment function doesn't seem to provide all of the capabilities we would need in order to make it work to schedule our private lessons. We are having to do it manually right now through events which is very time consuming. I also don't love the trial lesson scheduling system and it's a lot of double checking and manual work. It doesn't seem automated or easy to follow up with. Review Source BA Bella A. Choreographer, Instructor, Communications Director Performing Arts Used the software for: 2+ years ### "Proud Jackrabbit User for 10 Years " December 6, 2024 5.0 Overall our experience with Jackrabbit has been fabulous. We’ve been using it for 10+ years and are thrilled to continue to see JR grow and make changes. Pros What I love most about Jackrabbit is their customer support. We’ve had great success with needing assistance, and then scheduling a call or chatting with a support agent for help, and we’ve received assistance in a timely matter that’s been wonderful. Cons What I like least about Jackrabbit is that there isn’t an app to download. Especially when I need to pull something up quickly and am not near my computer, it’s hard when I can’t just open an app. We’ve given that feedback before to JR as well. Review Source AD Amanda D. Owner Director Education Management Used the software for: 1-2 years ### "Thank you!" December 6, 2024 4.0 Overall, the experience has been positive. The software helps us run our studio effectively and smoothly. I love that the instructors have access to the app and are able to communicate with their classes as needed. Not a fan of the new dashboard or major changes. I enjoy consistency and hope the classic dashboard will remain an option for those who wish to continue using it. Pros Love the old dashboard. Lot's of uses and options. Chat is very helpful. Wish there was a customer service number to call someone immediately VS having to schedule a phone call. Cons Very tabby and pop ups. I wish there was a notification of when your active student/ family amount puts your studio into the next payment tier so it is less of a surprise when the monthly bill arrives. Review Source CA Corey A. Owner Performing Arts Used the software for: 2+ years ### "Lots of features!" December 7, 2024 5.0 it has helped me so much with staying organized and keeping track of everything! Pros Jackrabbit has a lot of amazing features that make it much easier to stay organized and run my business. They have great customer service and are very open to feedback and are always adding new features to make their software better. Cons I wish it was a little more user-friendly. It does take a little bit to learn how to work it. I do also wish the internal software was as clean and good looking as what is on the parent end. Review Source MA Malia A. Owner Performing Arts Used the software for: 2+ years ### "TDL loves Jackrabbit!" December 16, 2024 5.0 Excellent! Customer service is the best, which is most important to me. Pros The ability to take payment through Jackrabbit Pay and set up automatic drafting. JR customer service is also the best. Cons The costume/sizes feature. I wish it was more updated and would take all of the measurements into account when auto sizing. Review Source dS dena S. Program Coordinator Performing Arts Used the software for: 2+ years ### "Jackrabbit, Intuitive System with Outstanding Support" December 13, 2024 5.0 My experience has been incredible! I’ve absolutely loved learning this new system—it’s both efficient and intuitive, making it a pleasure to use. Pros I love Jackrabbit's user interface—it's intuitive and easy to navigate. Whenever I need assistance, the support team is readily available and incredibly knowledgeable. I also appreciate how Jackrabbit actively listens to user feedback and continuously updates and improves the product based on our needs. Cons There’s honestly nothing I dislike about Jackrabbit Dance. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.