# Page 7 | iCIMS Hire Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is iCIMS Hire the right Applicant Tracking solution for you? Explore 821 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/93248/iCIMS-Recruit/reviews --- iCIMS Hire 4.3 (821) [View alternatives](https://www.capterra.com/p/93248/iCIMS-Recruit/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 3rd, 2026 # Page 7 - Reviews of iCIMS Hire ## Showing most helpful reviews Showing 151-175 of 821 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JB Janet B. Senior Technical Recruiter Staffing and Recruiting Used the software for: 2+ years ### "I love iCIMS" March 14, 2019 5.0 My overall experience has been good with iCIMS. This is the second company that I have worked with that use iCIMS. The first company, everyone was all in and it made it easier to use all the functions and to take full advantage of the entire product. The second company is coming along because it is small, but as we grow, they will see the value of the entire system. Pros The ease of use and the functionality from a recruiter's prespective. Cons Making changing can be a daunting exercise. Review Source Response from iCIMS March 21, 2019 Thank you for the awesome review, Janet! We work hard to meet expectations like yours, and we¿re happy to hear we hit the mark for you and your organization. RI Rabee I. Talent Acquisition Coordinator Human Resources Used the software for: 6-12 months ### "A Great Tool for Talent Acquistion" May 1, 2021 3.0 Overall, it is a very user-friendly software and does the job pretty well. Candidates' screening and interview scheduling are very easy to work with. Pros It allows a lot of flexibility to track the candidate pool and match them with the requisition. The whole candidate tracking system is very helpful in staying on top of the right talent for our open requisitions. Cons I wish there was a way of receiving interview feedback from the hiring managers. There also needs to be more restricted access to the candidate information especially for things like salary and stuff so that everyone who has access to iCIMS can not view all the information. If there was a way of giving restricted access to the hiring managers, that could make our job much easier. Review Source VR Verified Reviewer Talent Acquisition Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Great Product, Even Better Customer Service" March 12, 2019 5.0 Pros The customer service experience is top notch. After being an ADP WorkForceNow client for many years and sitting on hold for hours (literally hours), it's such a relief to have a capable, engaged, knowledgeable customer service team at your fingertips. We have experience wonderful engagement, top notch technical support, and an account management team that digs in to understand your workflow and business. Huge upgrades in functionality from ADP WorkforceNow. Smooth workflows that make for easy to understand process management and an improved candidate experience. Cons The calendar feature leaves a lot to be desired. The integration with Outlook is mediocre and it's a pain to schedule interviews. The invite goes to the candidate AND managers at the same time for multiple time slots, you can't customize the message that goes to managers, etc. We really wanted a fully automated candidate self schedule feature, and iCIMS has a ways to go here. Review Source Response from iCIMS March 21, 2019 Thank you for taking the time to leave a review. We enjoy reading positive feedback and welcome constructive criticism to ensure we're meeting our customer¿s expectations. I¿ll be sure to share your feedback with the teams within iCIMS that will benefit from reading your thoughts. HV Hannah V. ATS/Onboarding Analyst Financial Services Used the software for: 1-2 years ### "We love iCIMS!" April 9, 2019 4.0 Pros The feature that I like most about icims onboard is how everything is submitted electronically and they only have to log in once to fill out however many tasks are assigned to them. Cons The feature that I like least about icims onboard is resetting the password during the onboarding process. When the new hires reset their password, sometimes they reset the email and it doesn't work, they don't receive the reset email, or it tells them that their access is restricted. We have so many people onboarded, it's hard to keep a close watch on how each new hire is doing this process. I just feel like it's not a user friendly process regardless. Review Source Response from iCIMS April 30, 2019 Thanks for the awesome review Hannah! KR Kolby R. Assistant Director Higher Education Used the software for: 2+ years ### "Not My Top Choice" September 30, 2019 5.0 Overall, I would prefer another software but I am not in control of changing it. Pros It is easy to read and organized accordingly. It was very easy to learn and use although there are times that I still struggle using it. Cons Sometimes the system is difficult to use. I do not always receive notifications using the alerts that I set. I am not sure if this is user error or system but I have had others tell me the same thing. Review Source Response from iCIMS October 11, 2019 Thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you and your organization. TTJ Tiffany Turpin J. Director of Operations, Communications, & Relationships Entertainment Used the software for: 6-12 months ### "So happy we switched to iCIMS!" March 11, 2019 5.0 We have loved this system! Our last ATS was very inefficient, so we were unable to track our success. Now, I have full faith that we will be able to not only track our successes and concerns throughout this hiring season, but we will be able to compare this season to future hiring seasons, as well. Pros Customization opportunities. We've been able to create all kinds of reports and display them graphically according to our needs, so that we can quickly and easily review the data we need at any given time. Cons The only thing I haven't liked so far is that there is not an easy option to integrate employee reference checks into the system that doesn't cost extra. We are a start-up organization and cannot afford many extras, so this is an extra we've had to cut. Review Source Response from iCIMS March 21, 2019 Thank you for taking the time to leave a review. We enjoy reading positive feedback and welcome constructive criticism to ensure we are meeting our customer¿s expectations. CH Craig H. HRIS Analyst Food & Beverages Used the software for: 2+ years ### "iCIMS Recruit" July 10, 2019 5.0 Pros iCIMS is incredibly customizable and can easily adapt to very complicated workflows and processes. Our team of recruiters has realized a significant improvement in productivity over our old ATS. Support is also excellent. Cons Sometimes there are too many clicks and screens involved in order to accomplish a task. Review Source Response from iCIMS October 11, 2019 Thank you so much for your positive feedback and for taking the time to post this review. It's our customers who allow us to constantly improve the way we do business and I'm so glad to hear that your experience with iCIMS has supported your initiatives. CH Candice H. HRIS Analyst Hospital & Health Care Used the software for: 2+ years ### "iCIMS review" March 18, 2019 5.0 Pros easy to use and navigate as a user admin. Cons finding some helpful tips via the marketplace can be difficult at times. Some of the reporting functions don't really work for me due the inability to exclude or include certain fields. Review Source Response from iCIMS March 21, 2019 Thank you for the awesome review, Candice! We work hard to meet expectations like yours, and we¿re happy to hear we hit the mark for you and your organization. To address your concern regarding the reporting functions, I'd suggest reaching out to Jason, your Customer Success Manager to further discuss this. He can help you find a solution. Thanks, again! VR Verified Reviewer Director of Talent Acquisition Automotive Used the software for: 2+ years ### "Great product" May 11, 2020 5.0 Pros I have used this product since 2008 and it has been great. Cons It could use a sales-type of crm for headhunting. Review Source VR Verified Reviewer Lead Talent Acquisition Consultant Financial Services Used the software for: Less than 6 months ### "Awesome text recruiting solution!" March 31, 2018 4.0 Pros I first heard about TextRecruit in a podcast. I thought it could be a great solution for scheduling challenges we have, but I've found it to be useful in so many other ways. Giving a quick update to a candidate. Quickly writing to see if they're free for a conversation. And the Chrome Extension making it easy to pick up phone numbers have all been great benefits. It's a seamless integration into the technology we're already using. Cons As TextRecruit is still relatively new, there are occasionally some bugs that pop up. But our account rep is quick to respond and help out with resolving those issues. One challenge is the character limitation but my understanding is that it's a function of SMS, and not anything with TextRecruit specifically. Review Source Response from iCIMS April 10, 2018 Thanks for the review! VR Verified Reviewer Senior Executive Recruiter Management Consulting Used the software for: 1-2 years ### "Allows to store and track profiles, jobs, and workflows in a central location" February 27, 2018 5.0 Provides customers with a configurable Applicant Tracking System Pros iCIMS Recruit ie very easy to navigate and all the information needed was right there and can be customized Cons The background check vendor is not integrated with iCIMS Recruit, hopefully it will be in the future. Review Source CS Cynthia S. IT Business Analyst Retail Used the software for: 2+ years ### "A+ for iCIMS" March 20, 2019 4.0 The new capabilities in iCIMS Recruit has enabled us to reduce our sourcing time by simply using the system functionality. We can now search for candidates using keywords, etc. Pros iCIMS is easy to use, both form a recruiting standpoint as well as the candidate. Cons I would like to see some enhancements on the reporting side. We have the need to be able to create a report that is both a recruiting workflow search as well as a person search, within one report. Review Source Response from iCIMS April 30, 2019 Thank you so much for your positive feedback and for taking the time to post this review! DP Daphne P. Talent Acquisition Manager Construction Used the software for: 2+ years ### "System reviews " October 16, 2019 4.0 Pros Easy to use, robust features, easy customization Cons More support and updates around new features Alternatives considered [Oracle Taleo Cloud](https://www.capterra.com/p/132229/Oracle-Taleo-Cloud-Service/) Review Source MK Meagan K. HR Transaction Specialist Human Resources Used the software for: 1-2 years ### "Lots of Features" July 25, 2019 4.0 This product made a huge difference in the recruiting process for the company I was with and made it easier and faster to hire large groups of employees. Pros It has many features that makes reporting and organizing candidates very easy. It is very in depth and has just about any feature you could want or think of to use. Cons It can be very complicated and does require training or the new user to have an in depth manual to not make mistakes and impact the recruiting process. Review Source Response from iCIMS October 11, 2019 Thank you so much for your positive feedback and for taking the time to post this review. It's our customers who allow us to constantly improve the way we do business and I'm so glad to hear that your experience with iCIMS has supported your initiatives. AF Austin F. CIO Medical Practice Used the software for: 1-2 years ### "You price will change considerably" June 8, 2017 1.0 We went with this product two years ago over Newton based on the customization of the applicant flow and reasonable price. Since then the price has inflated 750% as we had to add a "custom" document that was less cluttered meaning we had to pay to take things off a page of theirs. They approached us this year less than 30 days from renewal with a 230% price hike which I obviously do not have time to change products so I am stuck for another year. This will earn them this year, this wonderful review and then lose them the next year. Avoid this company. Pros Meets the needs as a ATS and allows to somewhat customize the applicant flow to match your organization. Cons Expensive and they ramp the price up later once they have you committed. Customer support is rather poor and we experienced a 48 hour complete outage earlier this year. The implementation was awful. Newton's implementation was more than iCIMS but apparently you get what you pay for. Review Source CL Christine L. Recruiter Program Development Used the software for: 2+ years ### "Versatile Applicant Tracking System" March 11, 2019 4.0 I've been using Icims for over 10 years and have had the opportunity to work with the program very intensely, providing high level functionality for hundreds of users. The system is very customizable and friendly for a candidate to utilize - very important for the candidate experience. Pros Icims allows a high level of customization and reporting functions. Cons At times, help desk support can take longer than desired. Review Source Response from iCIMS March 21, 2019 Thank you for the awesome review, Christine! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you and your organization. BW Bruce W. IT Administrator Staffing and Recruiting Used the software for: 2+ years ### "LOTS of features, and great customer support!" March 13, 2019 4.0 We do everything from temp staffing and contracting, to long term contract hires, to executive 3rd-party recruiting ... and it handles it all. We've grown to a nationwide mid-size business, and iCIMS has kept pace with us without breaking a sweat! Pros Amazing flexibility and customization potential. Very responsive and knowledgeable US-based customer support. Cons Not set up out-of-the-box for our kind of operation ... took a while to make it useful, not just usable. Some features we would like to include were cost prohibitive. Review Source Ruby C. HR Liasion Construction Used the software for: 6-12 months ### "easy onboarding" April 18, 2018 4.0 all in one package Pros I like the flow of the software, its pretty self explanatory even though I went through a week of training it was pretty intuitive once I got on it Cons customization is required, the background screening module asks for input regardless if your firm does it or not. Since in my old company we did not really call old employers we just filled in nonsense and it was a but tiresome. Review Source Samuel M. Data Analyst Information Technology and Services Used the software for: 2+ years ### "iCIMS Talent Cloud Review" January 21, 2023 5.0 One of the best tools for streamlining the job application process is iCIMS Talent Cloud. I wholeheartedly endorse it. Pros It enables a satisfying hiring process from start to finish for the candidates. Cons I wish the ICIMS design was more eye-catching. It has a rather simple appearance when compared to the other recruitment tools I currently use. Review Source Diana C. Recruitment Specialist Hospital & Health Care Used the software for: 6-12 months ### "Solid Program " November 19, 2019 5.0 I use this program daily and I'm still finding new ways to utilize this to improve our recruitment efforts and our hiring processes. Pros The dashboard can be fully customized, the ability to post jobs within the ad itself and the integration with other software is fantastic. Great customer support. Cons There is a bit of a learning curve to this program initially and the use of the employee, job and then the workflow view. Review Source CA Carol A. Recruiter Management Consulting Used the software for: 2+ years ### "Icims is a great ATS" January 31, 2019 5.0 They seem to be moving toward working with large companies, with multiple locations. Probably too expensive for most small to medium size businesses Pros highly customizable, technical support team always available and knowledgeable; implementation took some time but they are careful to make sure they understand your process and how you want data organized, process flow Cons nothing I can think of, sometimes it is so highly customizable that you might be inclined to over-engineer a process or report Review Source LT Lauren T. Senior HRIS analyst Food & Beverages Used the software for: 2+ years ### "iCIMS - admin review " July 10, 2019 3.0 Pros Administration access to many items within the system for configurations. Cons The lack of access to some functionality as an admin including search locks, event notifications, iFORMS, and lack of translation of modules outside of recruit. Review Source Response from iCIMS October 11, 2019 Thank you for taking the time to leave a review. We enjoy reading positive feedback and welcome constructive criticism to ensure we are meeting our customer's expectations. I'll be sure to share your feedback with the teams within iCIMS that will benefit from reading your thoughts. KD Karen D. Talent Acquisition Systems Analyst Utilities Used the software for: 2+ years ### "Innovative Tool" July 10, 2019 5.0 We are hiring a wide variety of positions in over 250 locations, iCIMS helps us provide a standardized process for our hiring actions, and we have been able to build processes for acquisitions using portal and SFTP import options Pros Integration capabilities, reporting, enhancements and new tools Cons Some limitations on reporting functions, excited for improvements Review Source Response from iCIMS October 11, 2019 Thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you and your organization. GO Gretchen O. Director of Talent Acquisition Hospital & Health Care Used the software for: 2+ years ### "Long Term Icims User" September 9, 2019 4.0 We are able to track where candidates are coming from, keep notes, share everything from one platform. Pros Accurate, great reporting and decent functioning once you understand the software Cons Not intuitive at all. Can be very frustrating for people who do not use it all of the time. Review Source Response from iCIMS October 11, 2019 Thank you so much for your positive feedback and for taking the time to post this review. It's our customers who allow us to constantly improve the way we do business and I'm so glad to hear that your experience with iCIMS has supported your initiatives. AP Amy P. Recruiting Manager Information Technology and Services Used the software for: 1-2 years ### "iCIMS Review" March 13, 2019 4.0 The customer service team is very helpful and has always been very attentive to our needs. Overall the product works well for us as we did have to have some custom fields and reporting based on our company's needs. Pros The pros are the ability to customize certain features and the unlimited ways to create reports for evaluation purposes. Cons I am not a fan of the continuous updates that occur; some are not relevant to our needs and have changed some of our posting and reports on the back end without notice and then we have to review all external postings to ensure that nothing has changed and only the details we want posted externally are posted. Review Source Similar Products Featured