# Page 5 | iCIMS Hire Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is iCIMS Hire the right Applicant Tracking solution for you? Explore 821 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/93248/iCIMS-Recruit/reviews --- iCIMS Hire 4.3 (821) [View alternatives](https://www.capterra.com/p/93248/iCIMS-Recruit/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 3rd, 2026 # Page 5 - Reviews of iCIMS Hire ## Showing most helpful reviews Showing 101-125 of 821 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Senior Director, National Human Resources Accounting Used the software for: 2+ years ### "iCIMS" March 10, 2019 5.0 iCIMS has allowed us to completely automate the recruitment process. We have created best-in-class processes to ensure candidate's have a seamless application experience. Pros iCIMS is a forward-thinking technology solution that enables organizations to be ahead-of-the-curve when it comes to recruitment. iCIMS is consistently investing in research and development to enhance the platform and the features available. iCIMS has a strong internal team who become advocates for your organization. Cons While iCIMS is continually enhancing the platform, the platform is geared towards US clients. Speaking as a Canadian client, sometimes the enhancements are not relevant or useful for Canadian clients who only operate in Canada and not in the US. In addition, while iCIMS continues to evolve their support structure for clients, sometimes the changes impact the service delivery to their clients. Review Source Response from iCIMS March 21, 2019 Thank you for taking the time to leave a review. We enjoy reading positive feedback and welcome constructive criticism to ensure we are meeting our customer¿s expectations. I¿ll be sure to share your feedback with the teams within iCIMS that will benefit from reading your thoughts. VR Verified Reviewer Native Mobile Product Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Smooth and Intuitive Product" January 9, 2019 4.0 Pros We evaluated a ton of different options for our recruiting and onboarding process and iCims was the best of the best. They offer the most intuitive workflow of the bunch and staying focused on what they do has been key to their success. Cons Make sure you work with the sales team to know exactly what you are getting in your package. Some of the terminology did not end up being what we thought it was so we had to fork over more money than initially anticipated. Review Source Response from iCIMS March 21, 2019 Thank you for the awesome review! VR Verified Reviewer Talent Scout Computer & Network Security Used the software for: 1-2 years ### "My Review" April 13, 2016 3.0 The products works as it should. More email or schedule integrations would be nice. Pros: Resume parsing is a nice feature but sometimes inconvenient if I only have a linkedin profile. Cons: Customer support hasn't been anything to write home around. A solution is found about 50% of the time. Most of the time I have to write an email after I fill out all the forms. Site says sorry, please email us. Not fun because my precise feedback from the forms is now gone and I need to start over in email. You can review my feedback Pros Resume parsing is a nice feature but sometimes inconvenient if I only have a linkedin profile. Cons Customer support hasn't been anything to write home around. A solution is found about 50% of the time. Most of the time I have to write an email after I fill out all the forms. Site says sorry, please email us. Not fun because my precise feedback from the forms is now gone and I need to start over in email. You can review my feedback Review Source VR Verified Reviewer Sr. Solutions Consultant Human Resources Used the software for: 2+ years ### "iCIMS Applicant Tracking " July 20, 2021 5.0 Although the system is not super intuitive for users, especially those that are new to an ATS, once you learn the product you realize all the functionality available to help with managing your openings and candidates. Pros One of the best features in iCIMS is how configurable it is and the ability to text candidates, which not many ATS modules include as functionality. The system allows you to manage many requisitions and candidate activity. The dashboard is a great feature, allowing users to quickly view their data. Cons It would be helpful to increase the text character limit in order to include more information to candidates. The candidate experience needs some updates, for example it would be nice to allow for multiple resumes and cover letters. Review Source VR Verified Reviewer Corporate Recruiter Used the software for: 1-2 years ### "Their support is disrespectful and dismissive " June 29, 2018 3.0 Not much. Pros Sorting candidates in jobs and bins is simple and easy. Emailing through the system is easy as well, easy to set up and save templates. Statistics for candidates are informative Cons Not user friendly at all. The support is zero help either, being extremely dismissive and always blaming the end user rather than escalating tickets, they close them to keep their numbers up to par. Always technical issues going on with the system. Would never use in future jobs. Review Source Luke B. Owner / HR Systems Consultant Human Resources Used the software for: 2+ years ### "After a good implementation, iCIMS can be a powerful and efficient tool for recruiting and hiring." July 18, 2018 5.0 Pros The configurability and ability to integrate with other software and platforms. Robust searching and reporting is also a big plus. Cons There can be a bit of a learning curve getting used to iCIMS and its features, but with a good implementation and commitment to their available training, this can be overcome. Review Source AC Annmarie C. Used the software for: ### "" November 1, 2011 4.0 Watchfire Signs has been with iCIMS for about 3 years now. We previously did applicant tracking via spreadsheets, a dysfunctional access database, and paper files. (YIKES!) Our single installation manages candidates for everything from internships to VPs, from union to executives, and engineers, including people at field offices all over the US (no international). The implementation went smoothly and was fast because we didn't have a ton of data from other resources to bring into the system. The start up team was easy to work with. iCIMS is fairly easy to use, but in an effort to 'avoid clutter' they sometimes hide features in awkward places. Skills I'd like together on a single page are sometimes scattered about. Their help desk and esp email support are GREAT! Quick to respond, good clear answers, happy to assist with modifications, and an understanding of how a feature works. Very helpful. Sadly, their knowledge base that they shout loudly as the greatest support tool ever actually has very little data for skilled users. It seems to be mostly the help screens put into a slightly different format for beginners. The big gaping hole in the product is that it doesn't have email integration. So, if I want to ask a candidate a question, I do that out of iCIMS. When the candidate responds, it comes only to my outlook; also it does not go into his/her record inside iCIMS. The result? I have an intern, who's job 10 hours per week is to, update the candidate's records. We know not everything gets there and certainly not in a timely manner. They use a ticket tracker system to handle their customer service tickets, so they know how important this kind of functionality is, and hopefully they are looking at it to figure out how to merge it into their own product ASAP. We have nearly left iCIMS on three occasions to go to another product that has this functionality built in, but luckily we are too busy hiring to spend time researching a platform change. Review Source AN Aimee N. DM Education Management Used the software for: 2+ years ### "ICIMS has the capability of being fantastic but is not user friendly" February 10, 2019 3.0 I have hired several people through ICIMS but I find it so much easier to use Indeed. Pros I love what the potential of ICIMS is. There are so many ways of recruiting different positions, linking items together, and collecting names. The ease of emailing applicants is great and the templates are very helpful if you are in a rush. Cons Whenever new applicants come in, it is very difficult to understand how to even open up the applicants information. I am very computer savvy and have had three training's on this and my team and I are still confused. Then there are so many steps that they need to go through. The initial accept or reject is easy but then you have to email, set up interview , etc while documenting all of this. This all seems great but for someone that has to do many other things than like just hiring the ease of use is not there. Review Source Response from iCIMS March 21, 2019 Thank you for providing constructive feedback Aimee and letting me know about this issue. I apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly disappointed to hear that standard was not met in your interaction with our business. Your happiness is our number one priority and we¿d love to chat with you to provide a solution for you and your business. Please contact your Customer Success manager so we can find a solution to this. Thank you! EG Emily G. Talent Acquisition Manager Retail Used the software for: 2+ years ### "Great Customizable ATS!" March 6, 2019 5.0 Pros I really like the ability to customize this software for our business needs. We have the ability to control the hiring manager and candidate experience in ways that I have not seen with other solutions. With that customization comes the ability as a User Admin to make system changes on the fly, without engaging a support team or paying for extra services. They are also constantly improving their offering and we get great updates periodically and they integrate with so many other vendors. Cons The reporting tool is a little clunky and can take a bit to learn - but once you learn, you'll find it is very robust. Review Source Response from iCIMS March 21, 2019 Thank you so much for your positive feedback and for taking the time to post this review! DM Dawn M. Talent Acquisition Specialist Civil Engineering Used the software for: 2+ years ### "Great Customization! " March 13, 2019 4.0 Overall I like the easy of use of iCIMS recruit. Sending candidates and jobs to hiring managers is great! Pros I like having the ability to customize my job postings and application process. ICIMS also makes it easy to search for old jobs and previous candidates! Cons There is a charge for every add on. When we first signed up for this software it seemed like there were all these great add-on tools. It wasn't until I was an iCIMS customer that I discovered how much iCIMS charged each month. Review Source Response from iCIMS March 21, 2019 Thank you for taking the time to leave a review. We enjoy reading positive feedback and welcome constructive criticism to ensure we're meeting our customer¿s expectations. I¿ll be sure to share your feedback with the teams within iCIMS that will benefit from reading your thoughts. VR Verified Reviewer Director of Talent Management Hospital & Health Care Used the software for: 2+ years ### "Features are overshadowed by lack of User Friendliness" December 30, 2018 3.0 As I said above, they have great ideas on how to innovate and move the HR/Recruiting sector forward. They just do not provide user friendly adminstrator functionality. Pros Its the standard in oiur company’s industry. It does the work needed and has great ideas for innovating. Cons Not a user-friendly on the back-end for Administrators. Never try to leave them once you decide to switch, they require you sign-up in 12 month subscriptions. We had to really push hard to get it down to six months. Review Source Lisa S. Talent Acquisition Manager Used the software for: 2+ years ### "Excellent! " January 16, 2018 5.0 Pros Easy to use and it integrates with all of our other tools so all we need is ICIMS. It's a great candidate experience and also 3rd parties. Cons the analytics, a little complicated to manipulate. However when I call ICIMS help desk for assistance they answer quickly and are helpful and pleasant Review Source SB Stacey B. HR Coordinator E-Learning Used the software for: 6-12 months ### "Great Product" April 27, 2023 5.0 Pros I like the use of library templates for ease of onboarding Cons It takes a long time for support to do what you want them to do. Review Source VR Verified Reviewer Marketing Analyst Defense & Space Used the software for: 1-2 years ### "Lots of features but you have to pay for them. " December 12, 2019 4.0 Great to get candidates organized and communicate with them through email. We ended up switching to an alternative after several years due to cost. Pros Ease of use and the dashboards were nice to keep track of applicants in our pipeline. Lots of functionality to support Defense and contracting companies. Cons Lots of features require additional spend. It is quite costly and not as affordable for small or medium sized companies. Reason for choosing iCIMS Hire It was easy to use and enhanced efficiency. Review Source William B. Business Management Financial Analyst Information Technology and Services Used the software for: 1-2 years ### "Great for Talent Pool and Onboarding" January 10, 2019 5.0 The overall experience has been great as this platform has helped reduce our job post to hire time. Pros The features that allow for job requisitions to be aligned through an agile process for multiple approvers. Cons issues where closed not filled requisitions still appear open on some of the screens. Review Source Response from iCIMS March 21, 2019 Thank you so much for your positive feedback and for taking the time to post this review. I¿ll be sure to share your feedback with the teams within iCIMS that will benefit from reading your thoughts. Christopher K. Senior Talent Acquisition Partner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Easily customizable platform that evolves as we improve workflow and adapt our recruiting strategy." July 16, 2018 4.0 Pros Whenever I have a question; the customer service team walks me through a solution. They are pleasant and very knowledgeable, no matter the question. Cons Standard forms don't have required fields. If I want to make a field required; I would have to pay for a custom form. Review Source VR Verified Reviewer Director of Talent Acquisition Hospital & Health Care Used the software for: 1-2 years ### "A robust system that is easy to use and works well with other systems" January 16, 2018 5.0 Pros API and connectability to other systems. Searching and reporting are very robust and easy to export. Mobile friendly for candidates. Dashboard brings critical items to your attention throughout the day. Customer service is great at resolving most issues on the first call. Cons Experience for recruiters on a smartphone could be better. iForms can be difficult to work with. APIs can be a little pricey. Review Source Adrienne H. Talent and Credentialing Manager Hospital & Health Care Used the software for: 2+ years ### "iCIMS is top notch!" March 20, 2019 5.0 Pros I love the customization of iCIMS - we have multiple segments of our organization with several different locations all with slightly different needs. iCIMS allows you to customize the applicant tracking system, workflows, reports and platform very easily. In addition, their customer support is amazing! They are always available and helpful in crafting a solution to meet any unique request. Cons I truly can't come up with anything I do not like about iCIMS. Review Source RG Rachel G. Talent Acquisition Manager Accounting Used the software for: 2+ years ### "User-friendly customizable ATS at a great price!" March 11, 2019 5.0 Previously implemented the tool 3-4 year ago,and going through a new implementation now with another company. Happy to see the improvements that were made during that time period and excited to see the platform grow with recruiting trends. Pros The customization to fit your recruiting needs. From the various modules to user access to dashboard management - iCIMS will tailor to your needs more than any other ATS I've experienced. Great reporting functionality as well. Cons iForms can seem a bit outdated to the candidate as far as design goes - however this is optional use. Review Source Response from iCIMS March 21, 2019 Thank you for the awesome review, Rachel! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you and your organization. Julie F. Recruiting Manager Hospital & Health Care Used the software for: 2+ years ### "Love this system for recruiting team! " November 10, 2019 5.0 Pros Great way of tracking applicants and also sourcing and keeping track of people through job fairs for example. Cons The customer service is a little slow at responding and when they do they always start a new email so you can’t see what your question was Review Source BD Brandon D. Systems Analyst Hospital & Health Care Used the software for: 1-2 years ### "Good in most areas but could be MUCH better in certain areas" March 13, 2019 4.0 Pros Ease of use configurable Scale up or down depending on needs of organization Reporting is typically pretty straightforward Cons No point in time or As Of date reporting some issues are washed off as "this is how it is designed" ideas that get traction seem to never be updated or communicated when put into dev stages Admins of the system need more functionality so we can avoid delays in going to our TAM Customer service ticketing system is awful when not taken by your TAM -- many times i go back and forth on email with items that i addressed in the original ticket submission filter limitations on searching and reporting cannot export list of attendees of an event to CSV or Excel Admins cannot send out messages to platform user groups No ability to separately upload a Cover Letter Review Source SC Susanna C. Talent Acquisition Sourcer Publishing Used the software for: 2+ years ### "iCIMS (ATS) + iCIMS Connect (CRM) = Integrated ATS/CRM solution" August 15, 2017 4.0 Pros \+ Offers an integrated ATS/CRM solution + Wide variety of integration add-ons + Very customizable + Reporting features Cons \- Clunky user interface - Challenging search functionality - Costly integration add-ons - Hit or miss customer service Review Source AB Amine B. GM Food & Beverages Used the software for: 1-2 years ### "ICims software " November 16, 2022 5.0 User friendly and easy navigate. Pros It make hiring process streamlined and save you time and resources. Very good software for large organizations. Cons The steps are a bit redundant and can be consolidated. Review Source VR Verified Reviewer VP - Digital Strategy Human Resources Used the software for: 2+ years ### "Icims is a great partner and has responsive customer support and service. " October 11, 2017 4.0 Pros Icims is constantly looking at ways to improve it's service offerings in support of their customers. Cons Icims is growing quickly and main POCs can change often, however, with positive change comes great reward for their clients. Review Source ST Steve T. HR Specialist Information Technology and Services Used the software for: 2+ years ### "Good Administrative Tool" August 29, 2019 4.0 Pros iCIMS is a fancy database and a very good administrative tool. When switching from a manual process it brought a ton of efficiency to our recruitment process. Cons The user experience is clunky and creates various pitfall for our hiring manager which require lots of correction and re-education. The system works well, but would like to see a more simplistic (clean), customization, and intuitive interface. Reason for choosing iCIMS Hire iCIMS had a much more attractive interface than Taleo and better features. Review Source Response from iCIMS October 11, 2019 Thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you and your organization. Similar Products Featured