# Page 3 | iCIMS Hire Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is iCIMS Hire the right Applicant Tracking solution for you? Explore 821 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/93248/iCIMS-Recruit/reviews --- iCIMS Hire 4.3 (821) [View alternatives](https://www.capterra.com/p/93248/iCIMS-Recruit/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 3rd, 2026 # Page 3 - Reviews of iCIMS Hire ## Showing most helpful reviews Showing 51-75 of 821 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KC Kevin C. Director of Resourcing Information Technology and Services Used the software for: 2+ years ### "Works well if you have someone who knows what they are doing " May 4, 2023 4.0 iCIMS was a ever long continuous improvement project that needed constant attention. We paid an implementer to set it up and he did, but there was much left that needed to be changed. I spent endless hours on iCIMS support (who are very good) to make sure our ATS was functioning properly. Pros The customization of iCIMS is undeniable. You can create all sorts of reports and integrate it with pretty much anything. Cons You really have to know what you're doing in the system to get the most out of it. An iCIMS admin on staff is almost a necessity. Review Source Jared H. Senior HRIS Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great ATS at a Great Value" March 12, 2019 5.0 I came from a Taleo environment, so I thought that iCIMS would have fewer features, but I have been extremely pleased with the feature set that iCIMS provides and the customer service is some of the best in the business. Their representatives are knowledgeable and have always answered my question and explained items in a clear and concise manner. I would highly recommend iCIMS to anyone who is looking for an ATS. Pros I like the great customer service to help me with all of my configuration needs. I like that it has all of the capabilities and integrations that are easy to setup and get working. I like the annual review of the system and the helpful advice iCIMS provides to improve the system. Cons I don't like that their is no auto progression. Auto progression is extremely helpful around key statuses. Review Source Response from iCIMS March 21, 2019 Thank you for the awesome review, Jared! We work hard to meet expectations like yours, and we¿re happy to hear we hit the mark for you and your organization. Nissanka S. Software Engineer Computer Software Used the software for: 6-12 months ### "Made for Talent acquisition & Management" May 1, 2019 5.0 iCIMS is evolving as a major competitor in this subject and the backing of the passionate support team has made it a great assistant in reaching our targets. This is a fairly cost effective system. Pros Talent acquisition & management is one basic resource and the most powerful resource in the success of organizations and having a powerful tool assistant has become the strength behind the success of this most important aspect. Many solutions have evolved to resolve this task and there is no perfect system available for all situations and conditions. However these solutions keep on improving to find solutions for emerging subjects and situations and comparatively iCIMS Talent Platform has been able to emerge as a successful ‘provider of solutions’ in this endeavor. The difference with iCIMS is that they are ‘responsive’; understands with care the customer requirements/ issues and are enthusiastically attentive to provide solutions while improving the system with the help of the user customers to create more business opportunities as an exciting solution provider. Almost all metrics required for ‘talent management’ is found within the system and the combination of various portals helps in reaching a wider constituency in ‘talent acquisitions’. The system is intuitively designed in filtration and selection of the most suitable talents. The multi platform capabilities are a strong plus for candidates. Cons in my user experience no major issues have emerged. Review Source Response from iCIMS May 29, 2019 Thank you for your review, Nissanka! annmarie C. HRIS Used the software for: ### "GOOD tool, great support, one big miss on features" November 1, 2011 4.0 Overall a GOOD tool. Great email response time and support and most customization is easy. implementation was a breeze, and setup was smooth. price is good when compared to other tools in the market. Pros We're very pleased with the basic product and with the email support. Up time is like 99%; response time is usually solid. Features are good to great in most areas, and are regularly being advanced adn improved. seem to listen to most customer feedback and build on areas of suggestion -- like the major upgrade to knock out quetsions in the most recent built. we use the system for unit and non, interns to executives, local to national field offices, and with one gaping hole, the product works very well. Cons the product has no email integration. so, candidate applies. i have a q for candidate. i send him an email out of icims. candidate answers that question? it comes to my email; it does not also come back to icims. as a result, i avhe an intern who spends 10 hours per week copying notes back into candidate profiles. notes aren't there in real time , things get missed or misplaced, etc. it's a very real weakness that has caused us to seriously consider changing platforms 3 times so far. Other miss? the cost for certain integrations such as background checks, and certian iForms use, is ridiculously EXCESSIVE. If you plan to have them hosting a lot of forms and data collection, be sure you truly understand the costs upfront. the itneraction with sites like monster is nice in theory, but it cannot take into account your job posting profiles, so you end up with a plain, flat job ad if you use the tools, and again they are fairly expensive. Review Source VR Verified Reviewer Human Resources Information System Manager Construction Used the software for: 2+ years ### "The support team is responsive and helpful." July 18, 2018 5.0 Enabled our hiring and onboarding process creating an easy visible way for candidates to reach us as well as automating the onboarding process. Pros I like the support and having a dedicated TAM. Additionally there is a lot an admin can configure. There are a lot of reference and training materials available online. Overall this software is easy to use and configure. Cons The forms are a bit clunky and are not easy to use. The forms are not visually appealing and it takes a while for updates. Additionally reports can be a bit touchy. Sometimes report data doesn't refresh as expected. The report data doesn't always dynamically update. If you make changes in the tool you have to remember to update the reports. You don't necessarily receive an error that the reports stopped working. Review Source VR Verified Reviewer Success Program Director Higher Education Used the software for: 2+ years ### "Good hiring software" April 12, 2019 4.0 Overall, iCIMS has been a great help with our hiring process. We're able to easily invite applicants to interviews and schedule them without overlap. It's made our whole process so efficient! Pros \- Easy to organize applicants into different categories, based on where they are in the hiring process - Great option to list multiple interview times for multiple people to schedule simultaneously (without overlap) - Can send emails directly from iCIMS and create templates for ease of use Cons \- The landing page is a little clunky when there are multiple open positions at once - We've had issues with default time zones with some users, which has been challenging to schedule interviews when someone doesn't know their iCIMS account is set to a different time zone Review Source Response from iCIMS April 30, 2019 Thank you for the awesome review! VR Verified Reviewer Recruiting Manager Hospital & Health Care Used the software for: 6-12 months ### "Very robust system" April 15, 2020 3.0 Overall, I would not recommend this applicant tracking system. It's very overwhelming and difficult to navigate. It's also very difficult to see where candidates are at in the process. Pros The software is very robust. There are endless amounts of reports that you can run from iCIMS and there's a lot of features within a candidate profile. I really enjoy using the Dashboard as you're able to pull so much information. Cons This software is sometimes very overwhelming. It takes so many clicks to get to a candidate's profile and there are an overwhelming amount of features within a candidate's profile. It is also very difficult to figure out how to run reports and pull information you're wanting to see. Switched from [SmartRecruiters](https://www.capterra.com/p/123833/SmartRecruiters/) The company I'm with was acquired and we had to switch to the system they're currently using. I was not recommend the switch. Review Source Rachel M. Recruiter Hospital & Health Care Used the software for: 6-12 months ### "Recruiting with ICIMS" March 31, 2020 5.0 ICIMS seemed some-what difficult to use at first, but my team has adapted well to it. At first, it didn't seem very user-friendly, but through trial and error, we have developed some tips and tricks. I do like the reporting features, which make it easy to pull numbers and data from our recruiting efforts. Pros ICIMS has great add-on features, such as TextRecruit that make it convenient and easy to interact with candidates. Adding candidates into ICIMS is very easy and user-friendly. It's also awesome that it has a dashboard on the front page, which makes for easy access to current candidate data. Cons I wish ICIMS had more appeal, design wise. It's very bland looking compared to other recruiting software I have used before. Switched from [SmartRecruiters](https://www.capterra.com/p/123833/SmartRecruiters/) Our organization partnered with another organization and we adapted their recruiting software. Review Source Vicky O. Senior Recruiter Packaging and Containers Used the software for: 2+ years ### "I love iCIMS Recruit!" July 8, 2019 5.0 We use iCIMS for all our recruiting needs and created a customized way to route consultants through the platform that does not disrupt the recruiters and provides accessibility to managers who hire their own consultants -- thanks to the support staff! Pros I love the customization capabilities that enable us to move candidates through the recruiting process, communicate with candidates and hiring managers, integrate our background check process, report metrics, and create guides, include attachments and links to our hiring assessments ... and the support is second to none! Cons I like the bi-directional email address string least. Candidates often comment on how it looks like Spam. I would love to see the email address appear without the additional clutter. Review Source VR Verified Reviewer Technical Recruiter Marketing and Advertising Used the software for: 2+ years ### "iCIMS Review" May 21, 2020 4.0 Ths iCIMS Recruit product has been beneficial to our business by automating certain features and speeding up the hiring process. It creates a positive candidate experience as well. We are excited to see where the product takes us! Pros The iCIMS product offers everything I need in an ATS. It manages job postings, candidate workflow, and much more. I'm able to create candidate pipelines based on skillset which is a great organizational tool. The tool is also customizable to our needs- we recently added an offer feature and a new scheduling tool was just added. Cons Some of the features aren't very user friendly. The search function for the candidate database can oftentimes be confusing. Review Source AO Abby O. HR Generalist II Financial Services Used the software for: 6-12 months ### "iCIMS Review" July 22, 2019 3.0 iCIMS is one of the better talent platforms I have had the experience working with. Overall, it is not a bad product to use. It can be bulky and overwhelming when not provided with in depth training, but if you understand that process that has been built in the system it can be a valuable system. Pros iCIMS does a good job of organizing candidates for both recruiters and hiring managers, it provides companies with the ability to easily customize their individual hiring process. The on-boarding functionality can also be customized which provides candidates with a great first impression of a companies internal culture. Posting jobs, creating reqs, and running reports are all very user friendly in this system. Cons One of the biggest cons we frequently have with iCIMS is when the entire system shuts down for hours at a time. This is the software they were solely use for our recruitment process and when the system is down we do not have access to candidate contact information, etc. which causes delays in the process. iCIMS also does not fully integrate with the other systems we are using which makes some of our processes more inefficient than what we would like to see. Review Source Response from iCIMS October 11, 2019 Thank you for taking the time to leave a review. We enjoy reading positive feedback and welcome constructive criticism to ensure we are meeting our customer's expectations. I'll be sure to share your feedback with the teams within iCIMS that will benefit from reading your thoughts. Mike P. Sr. Talent Acquisition Partner Information Technology and Services Used the software for: 2+ years ### "Quality Software with tremendous flexibility for Talent Acquisition" March 13, 2019 5.0 I have been a Recruit user and administrator since 2011 and have grown through the updates/upgrades througout the years. My experience has been very positive from Account Management to Technical support. I am a fan. Pros web based, easy to use, rich features and functionality, configurable, functional and effective, modular approach and supports the TA/Recruiting workflow. Cons like all software, intermittent problems/challenges with the technology. Searching and reporting take some time getting used to. Review Source Jon K. D. Sr. Recruiter | Talent Acquisition Mental Health Care Used the software for: 1-2 years ### "Comprehensive TA tool that helps organizations drive forward leveraging the analytics provided." January 17, 2018 5.0 We have achieved our initial TA goals with the use of iCIMS; expand our job advertisement reach, install a well managed candidate process that enhanced our candidate experience as well as improved our hiring manager experience, and to be come a data driven talent acquisition business unit. We are building on our second set of initiatives of building a stronger applicant pipeline, increasing our communication with passive and engaged candidates, and manage recruiting events through iCIMS. Pros We enjoy the organized dashboard views and its ability to be customized. We also enjoy the availability and customization of the workflow process that enhances our ability to manage a better time to fill, maximizing our recruiting team's time. Cons To format e-mail messaging in a better graphic format one must know a little HTML to make it better as the basic editing tool is more text driven. Review Source JA Julia A. HR Data Analyst Defense & Space Used the software for: 2+ years ### "iCIMS" September 19, 2019 5.0 We have improved time to fill, system analytics, and can produce actionable data to improve our recruitment process. Pros It’s extremely configurable and they put out quarterly releases in direct response to customer feedback. Cons The Offer product is an additional cost that is quite hefty. Without it, the offer letters through iforms can be a difficult process. Alternatives considered [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)[Oracle Taleo Cloud](https://www.capterra.com/p/132229/Oracle-Taleo-Cloud-Service/) Reason for choosing iCIMS Hire Ease of use, customer support, UI, cost Switched from [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)[Oracle Taleo Cloud](https://www.capterra.com/p/132229/Oracle-Taleo-Cloud-Service/) Ease of use, customer support, UI, cost Review Source Response from iCIMS October 11, 2019 Thank you so much for your positive feedback and for taking the time to post this review. It's our customers who allow us to constantly improve the way we do business and I'm so glad to hear that your experience with iCIMS has supported your initiatives. AS Aaron S. Senior Recruiter Construction Used the software for: 1-2 years ### "Simpson Talent Cloud" April 1, 2024 5.0 Pros Easy access and user interface. User friendly. Cons I don't like that "Old iCIMS" is going away. Review Source DQ Destiny Q. Talent Acquisition Manager Computer Software Used the software for: 2+ years ### "Not user friendly - awful UI/UX " February 21, 2019 2.0 I am not having a good experience with Recruit. It just isn’t as flexible, sleek, and up to date with the other competitors in the market. If the above were fixed, I guarantee you would keep a huge amount of market share - but we may pay whatever fee we need to get out of our contract as this is just a mess, and we - the customer - have to fix it ourselves (and that’s IF we can even fix it at all). Pros That it holds resumes and integrates well with our HRIS. Cons Where to start? - Ease is Use - UI/UX is clunky and outdated - Scheduling is not easy for interviews - Tasks take so much time to assign to users - Doesn’t integrate with a lot of other systems as easily as Lever, Greenhouse, etc. - Can’t “talk” to hiring managers in real time like competitors above - Ranking candidates is an “add-on” feature (as are most features) while included in most ATS’ - Recruiters have to configure their own dashboards and it is extremely difficult to do as well as time-consuming. Review Source Response from iCIMS March 21, 2019 Destiny, thank you for posting your feedback and bringing this to my attention. I understand how disappointing it must be to go through this and I¿m truly sorry that your experience with us hasn¿t met your expectations. Your business means a lot to us, so if you¿d like to continue this conversation, please don't hesitate to reach out to your Customer Success Manager. Bonnie D. Recruiter Human Resources Used the software for: 1-2 years ### "ICIMS is great" September 16, 2019 5.0 Pros I used ICIMS on a daily basis and find it very helpful to keep everything documented. This tools helps me document the resumes, what day and times interviews took place, notes and more! My team uses ICIMS to keep track of numbers and how to reach our goals, put together reports and more. It is an easy and user friendly application that has really helped in my recruitment. Cons Honestly no cons, I can add gidgets to my home screen for additional numbers that I want to see and it is the hub for all of my reporting needs. Review Source Response from iCIMS October 11, 2019 Thank you for taking the time to leave a review. We enjoy reading positive feedback and welcome constructive criticism to ensure we are meeting our customer's expectations. I'll be sure to share your feedback with the teams within iCIMS that will benefit from reading your thoughts. Jennifer D. Director of Talent Acquisition & Onboarding Hospital & Health Care Used the software for: 2+ years ### "Icims is a great ATS" October 16, 2019 4.0 Overall icims has been great and we have no plans to switch to a different software. Pros Icims overall is very easy to use and intuitive. Cons Although there are many reporting options it can be cumbersome. It would also be nice to have the ability to run one report that can capture both job and applicant data in one report. Reason for choosing iCIMS Hire Ease of use, reporting options, and a search capabilities. Switched from [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/) Limited functionality Review Source Maria Q. Customer Service Associate Retail Used the software for: 2+ years ### "Great job search application " October 29, 2022 5.0 Pros On my daily job search I come across this app for so many different companies, as quite a few utilize this for job application process. It's easy to use and understand, and I can very easily see why it's so often used. Cons So many companies use this so it's easy to say I have a billion different logins for a billion companies. It probably goes against security but an applicant should have a way to use one login and mange their way through different companies. Review Source BB Bree B. Talent Operations Manager Marketing and Advertising Used the software for: 2+ years ### "Robust Tool with a Challenging Interface" March 11, 2019 5.0 We've worked hard on getting our sourcing solidified so we can truly see where our candidates are coming from. Pros Incredibly robust - most cases anything is possible and can make the system meet that need. Reporting, while difficult to understand at first, is strong and can report on almost any business need that arises. Love the customization when it comes to recruiter dashboards, what we find important, and messaging. First class customer service; love working with our client success manager to improve our use of the system. Cons It seems iCIMS is an ATS built with admins in mind which can make it a bit more confusing for Recruiters, especially those just getting started. It heavily relies on our administrators for some simple things in assisting our recruiting team (especially reports). Our pricing went up drastically when we came around to sign our second contract. Review Source Response from iCIMS March 21, 2019 Thank you for taking the time to leave a review. We enjoy reading positive feedback because we work hard to meet expectations like yours! Marissa R. Technical Recruiter Consumer Goods Used the software for: 1-2 years ### "Would Never Use Again" February 6, 2019 1.0 Pros iCIMS is a very robust platform with a lot of functionalities including creating all kinds of reporting Cons iCIMS is the clunkiest, most outdated looking ATS I've used. I've worked with 4 different systems at this point in my careed and iCIMS was by far the worst. It's not easy to use, not intuitive, WAY too many steps to do simple things, and trying to create a report was a nightmare. I would not recommend. Review Source Response from iCIMS March 21, 2019 Thank you for writing a review, I sincerely appreciate you bringing this issue to my attention. I'm sorry to hear you had such a frustrating experience. I¿ll share your feedback with the teams within iCIMS that will benefit from reading your thoughts. Your business means a lot to us, so if you ever have additional feedback, please dont hesitate to reach out to your Customer Success Manager. AO Anthony O. TA Recruiter Hospital & Health Care Used the software for: 1-2 years ### "iCims Talent Cloud" December 28, 2023 5.0 It was a great experience, nothing negative to say Pros Liked its searchable options it was easy to use Cons I don't think our feature supported video recording for interviews. Switched from [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/) Better candidate experience when applying Review Source RJ Rick J. Senior Recruiter Management Consulting Used the software for: 1-2 years ### "Not very intuitive at all. " February 20, 2018 1.0 I have been recruiting for over 20 years and have been using Applicant Tracking Systems for approximately 15 years exclusively on the corporate side with some of the largest tech firms in the world. Pros I don't really like much about this product. The candidate production is on par with other systems. It is quicker than other systems I have used....and that's about it. Cons It is not a user friendly product and I wonder how much they involved highly experienced. corporate recruiters in the functional design of the platform. There is a lot of wasted space and extra clicking that needs to be done. The system is not intuitive at all for a user. I have used Taleo quite a bit and found it to be much more compact in viewing candidates and their status. The search capabilities with ICMS are very hard to understand with their forms, filters, output templates, etc. I have to constantly go back to the instructions to figure out how to find jobs, particular hiring managers, etc. In addition I have had candidates on several occasions call me since they were having trouble uploading documents into the system. There are better systems or comparable systems available for less money. Each recruiter should't have to become a "super-user" in order to work in an ATS but that seems to be the case for ICMS. Review Source Christie B. HR Coordinator Individual & Family Services Used the software for: 2+ years ### "My iCIMS experience has been second to none all the way around! Great people, great product! " January 16, 2018 5.0 Pros It's very user friendly, it takes half the time it used to take me in order to post, get candidates and get them onboarding! Best move we ever made switching over to iCIMS Recruit/Onboard! Cons It would be nice if managers got an email alert once candidates have completed 100% of the onboarding tasks rather than having to go in and check daily to see if they have completed their tasks. I realize there are reports which are great but a simple notification saying "Joe Smith has completed their tasks", would be awesome! Review Source BH Britney H. HR Generalist Transportation/Trucking/Railroad Used the software for: 2+ years ### "iCIMS Onboarding= Great Product!" July 2, 2019 5.0 Overall the product is leaps and bounds better than where we came from! I do feel like the company is always striving to improve and connect- which makes it a nice working relationship. Pros I love that everything is electronic! It makes new hire paperwork so seamless- and the applicants love it also! Cons The reporting features are hard to use and configure. Once you figure them out- things are great- but until that point it can be difficult. Reason for choosing iCIMS Hire The look and feel of the product seemed better put together. We needed something that would serve recruiting and onboarding- and this product does both! Switched from [Agile HR Technology](https://www.capterra.com/p/187736/Enterprise-Business-Solution/) Functionality. Review Source Response from iCIMS October 11, 2019 Thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you and your organization. Similar Products Featured