# Page 2 | iCIMS Hire Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is iCIMS Hire the right Applicant Tracking solution for you? Explore 821 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/93248/iCIMS-Recruit/reviews

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iCIMS Hire

4.3 (821)

[View alternatives](https://www.capterra.com/p/93248/iCIMS-Recruit/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 3rd, 2026

# Page 2 - Reviews of iCIMS Hire

## Showing most helpful reviews

Showing 26-50 of 821 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Anny B.  
Coordinador de reclutamiento  
Machinery  
Used the software for: 1-2 years

### "Herramienta completa y confiable para reclutamiento"

January 11, 2026

5.0

Mi experiencia con iCIMS Hire ha sido muy positiva en general. La plataforma me ha permitido organizar y automatizar gran parte del proceso de reclutamiento, lo que me ahorra tiempo y me ayuda a mantener un seguimiento claro de cada candidato. Valoro mucho que toda la información esté centralizada y que los dashboards y reportes me permitan tomar decisiones basadas en datos reales.

Pros

Me gusta mucho que los flujos de reclutamiento estén automatizados, lo que me ayuda a ahorrar tiempo en tareas repetitivas y reduce errores. También valoro que toda la información de los candidatos esté centralizada, así puedo hacer un seguimiento completo y rápido de cada proceso.

Cons

Algunas funciones avanzadas o módulos adicionales requieren licencias separadas, lo que puede incrementar el costo total si se quieren usar todas las capacidades de la plataforma.

Review Source

SB

Stephanie B.  
Human Resource Lead  
Retail  
Used the software for: 1-2 years

### "Great product overall very few bugs"

January 1, 2026

4.0

Overall iCIMS makes a lot of my job easier on a daily basis. I have been using this product for over a year on a daily basis and I love the ease of the interface overall.

Pros

ICIMS has great ways to filter potential candidates based on screen filters applied. You can also adjust them through the different steps to help filter out the candidates that did not meet the criteria.

Cons

The most challenging feature of iCIMS is sending out the emails to candidates not selected. It doesn’t filter the categories well even if “rejection” is selected. Instead I have to spend more time scrolling the list to find what is needed.

Review Source

VR

Verified Reviewer  
District Manager  
Consumer Services  
Used the software for: 1-2 years

### "Experience with ICIMS"

December 30, 2025

5.0

I would recommend ICIMS to other businesses and individuals. I think the pricepoint matches the services and I would rate it a 10.

Pros

ICims is extremely user friendly for a new user. I have trained managers on the product and they were able to pick it up very quickly.

Cons

I didn't have any cons with it, I liked that you can move applicants through a cycle, take notes, set reminders and I found it to be one of the best sources I have used.

Switched from

[UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)

Our company switched based on cost and feedback we received from managers using UKG.

Review Source

RJ

Rebecca J.  
HR Director  
Oil & Energy  
Used the software for: 2+ years

### "HR Director"

July 25, 2025

5.0

It was perfect for my situation and it integrated with my HCM system so that allowed us to lower cost by a person not having to do it and lowered the human error

Pros

It was good for the time that I was at Walden Security. It helped organize the company for hiring and helped the communication experience with regular communication from one source.

Cons

Nothing at the time. Now I would hope they have evolved into a better suited for the Human Resources function.

Review Source

MM

Monica M.  
HR Generalist  
Warehousing  
Used the software for: 1-2 years

### "ICISM Hire"

March 30, 2026

4.0

It was an overall positive experience. iCIMS Hire enabled a more structured and efficient recruiting process, with strong pipeline visibility and collaboration capabilities.

Pros

iCIMS Hire has been a strong recruitment platform for managing our hiring process end-to-end. It provides good visibility into candidate pipelines, supports collaboration across hiring teams, and helps streamline communication with candidates. Overall, it has improved efficiency and organization in our recruiting efforts, especially the interview process.

Cons

While some workflow steps can feel more detailed than necessary, it continues to be a helpful tool for managing recruitment.

Switched from

[UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)

The company grew and ICISM provided better support for our needs.

Review Source

RH

Rachel H.  
HR Coordinator  
Logistics and Supply Chain  
Used the software for: 2+ years

### "ICIMS Review"

March 31, 2025

4.0

Pros

ICIMS kept requisitions very organized. We were able to move candidates into different statuses as they progressed through the hiring process which helped keep the HR staff and hiring managers on track.

Cons

At the time, report running was pretty limited as far as "time to fill" reports go. It certainly may have evolved since I have used it.

Review Source

LP

Lisa P.  
VP, Talent Systems Manager  
Management Consulting  
Used the software for: 2+ years

### "iCIMS - great software (flexible/configurable) and solutions-oriented support"

July 13, 2017

5.0

Pros

Very configurable to meet our needs Consistency across features/modules makes learning more intuitive Excellent, dedicated, consultative account management and tech support Great partners who help me to find solutions to system/business problems New release enhancements show they do listen to customers' voices

Cons

Realistically, there are things I wish iCIMS could do that it can't yet; fortunately their teams are solution-oriented and work with me to find a way to accomplish what I want to do within the system.

Review Source

MV

Madeline V.  
Director of Business Development  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Works for us"

May 21, 2025

4.0

Overall, it fits our needs and is helping us keep track of the open positions and candidates. It is robust enough for our needs and I don't think it would be worth switching to another platform with any of the minimal complaints we have.

Pros

The app is pretty intuitive for most needs. It is easy to clean up candidates and keep up with applications.

Cons

The resume PDF reader is a little quirky. The website is not optimized for cell use; however, I was using a browser on my phone. If there is an app, I have not used it. There isn't a spot for notes between the hiring manager and the recruiter. I wish I could send messages to the recruiter asking for specific questions to be asked in the screening or to clarify anything. We have to email instead.

Review Source

GA

Gabriel A.  
Assistant Branch Leader  
Building Materials  
Used the software for: 6-12 months

### "Less Clunky Faster Searches "

September 27, 2024

4.0

I definitely love how fast searches are and the interface is less convoluted than our previous software.

Pros

It’s definitely not as clunky as our previous tracking system and it’s much more responsive after initial login

Cons

It could just be the version we have, but having a few more options for search for internal candidates (ex. Exclude reqs that have already been applied to)

Switched from

[SAP SuccessFactors HCM](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/)

It was time to upgrade and make the move to a less clunky ATS

Review Source

AG

Adefemi G.  
Client service rep.  
Banking  
Used the software for: 1-2 years

### "It’s a nice app"

July 19, 2025

4.0

Pros

I use iCIMS when filling out some job applications online. I find it useful in that regard. It’s a good application

Cons

The iCIMS may have too much steps to fill out when applying for an application online. Too many questions.

Review Source

PO

Philip O.  
Sr. Recruiter  
Computer Software  
Used the software for: 6-12 months

### "Great ATS for larger Consulting companies"

September 3, 2024

4.0

Used this product at a consulting firm supporting IT positions.

Pros

Ease of use and comprehensive information and reporting

Cons

Cost was very high compared sot similar products. May be better for a larger company (over 200 employees).

Review Source

AA

Alex A.  
Talent Acquisition Manager  
Computer Software  
Used the software for: 2+ years

### "Just an OK ATS"

May 9, 2024

2.0

My team and I used iCIMS for 8+ years and ended up switching to another ATS that suited our needs better and was feature rich (without an extra cost). I think iCIMS is an average ATS but if you are looking for a feature rich ATS with automation and easier integrations, look elsewhere.

Pros

iCIMS integrates with many other recruitment tools (at a cost so watch out for that). Additionally, the look of your posting can be quite customized and you can also add images so the flexibility in this area is appreciated.

Cons

When comparing iCIMS to other ATS they seem behind the ball when it comes to industry standard features. If you want anything above the basic set up, there is a cost to implement it and that could easily add up, whereas other ATS have those features built right in. You also don't have much control over the settings, you need to fill out a ticket for every little change which can get tedious and sometimes a nuisance for smaller changes.

Review Source

jC

jasmine C.  
Assistant  
Consumer Services  
Used the software for: 6-12 months

### "The Best ICIMS system."

May 29, 2024

5.0

So far I have the greatest experience using the Talent cloud. I have helped look for new potential hires. I think this is the best to use for future hires as well

Pros

I like that I can track and profile any new hires that I want to hire I love this app as well. It is very user friendly some of the items are easy and new to navigate. and the features are very nice as well.

Cons

I havent had any bad experiences with so farr. it jsu lags sometimes that is really all.

Review Source

VR

Verified Reviewer  
Content strategist SEO (marketing digital)  
Marketing and Advertising  
Used the software for: 2+ years

### "ICIMS Talent Cloud, une solution logicielle tout-en-un pour l'acquisition de talents et le marketing"

September 8, 2023

5.0

En bref, la solution ICIMS Talent Cloud est une technologie robuste pour l'acquisition de talents et le recrutement, mais elle ne peut pas remplacer les outils de marketing dédiés pour les fonctions de marketing plus larges. Il est essentiel d'évaluer si les besoins principaux de votre organisation sont liés au recrutement ou si vous avez besoin d'un outil de marketing plus complet pour diverses activités de marketing numérique.

Pros

ICIMS Talent Cloud est un software adapté autant pour l'acquisition de talents que pour le marketing. Ce prologiciel favorise un recrutement rationalisé, il propose des fonctionnalités qui permettent d'afficher des offres d'emploi, de gérer des viviers de candidats et de suivre le processus d'embauche, ce qui rend le processus de recrutement bien simple. Les entreprises peuvent mettre en place des portails de carrière personnalisables et ainsi renforcer l'image de marque et donner une expérience positive au candidat. De plus, il est possible d'automatiser les campagnes marketing par mail pour envoyer des messages pertinents aux candidats ainsi qu'aux équipes des ressources humaines et accélérer la transformation digitale d'une entreprise. La plateforme offre plusieurs avantages aux entreprises comme le suivi des objectifs, l'archivage électronique, la documentation des performances en temps réel.

Cons

L'ICIMS se concentre principalement sur l'acquisition de talents et le recrutement plutôt que sur le marketing. La plateforme ne détient pas les mêmes fonctions de marketing que les outils de marketing spécialisés.

Review Source

Mehdi S.  
Recruitment Specialist  
Staffing and Recruiting  
Used the software for: 2+ years

### "One of the best ATS in the market."

August 30, 2022

5.0

It has been a great experience using this tool and it helps very well in tracking full cycle recruitment.

Pros

It is a very easy and reliable tool to use for full-cycle recruitment and it helps to track the status of the candidates at every step.

Cons

Sometimes if you open a few tabs this software becomes a little sluggish and there are some backend issues as well.

Review Source

Muteeba N.  
Recruitment Specialist  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Feedback for ICIMS"

November 2, 2022

5.0

I am able to track the candidates properly and manage them. Frequently changing their status as per the requirements.

Pros

One thing that I really like about icims is that it is user-friendly. We are able to track applicants easily. Also, it is very easy to change their status moving from one place to another. Also, It helps in end to end recruitment cycle starting from initial screening to first day of the candidate.

Cons

One thing that I don't like about this software is resume search and not compatible with Boolean strings. It is not user-friendly if you have to search for any candidate. You have to give the exact spelling then only you can find a person.

Review Source

JJ

Jody J.  
Director of Nursing  
Hospital & Health Care  
Used the software for: 2+ years

### "Icims for hiring "

January 23, 2022

5.0

Overall I would recommend this product. Some of the tabs are less intuitive but it certainly meets the needs of my department.

Pros

I’d like that the software sends me timely emails with Updates regarding each applicant. The emails go from the recruiter to myself and then also to the applicant when appropriate.

Cons

I am off and on the go and have not found a mobile application for this. Hiring managers need to have the flexibility to utilize their smart phone for on the go hiring and résumé review.

Review Source

TS

Tina S.  
Sr. Recruiter  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Comprehensive system but lots of clicks to get there"

September 5, 2017

3.0

There are a lot of ATS systems out there. Look for a good one that can grow with your company. ICIMS charges for everv new technology they put out there, social media, website upgrades. They bank on you being captive since it is difficult to migrate to a new system.

Pros

ICIMS is a very robust system and has alot of capabilities, add-ons and overall functionality. It is highly configurable and allows you to add custom fields. There is a reporting feature that allows you to select specific report data and save the report for future. Additionally, libraries will store your requisitions, and other position information for easy reference through foldering capabilities. Tracks email communication through your outlook system, to capture both sides of the email conversation. Additionally, they have a lot of pre-recorded training and webinars to get to learn the system.

Cons

They didn't have a direct feed through Indeed and our positions were picked up randomly and after several days. Additionally, requisitions are difficult to post, show up with multiple fonts (even after various attempts at editing, which is a poor representation of your company.) ICIMS is very difficult for EEO/AAP reporting. Our standard reports didn't work well for this at all. Customer service is very hit or miss, some are really great, and others don't know the system at all. Account representatives are the same way, we just left them, due to their lack of interest to help us update the system set up after 10 years of use. There are alot of custom programming required to implement changes, and they didn't implement updates with the new DOL requirements. We had to ask for the new EEO forms for VEVVRA and Disability reporting requirements.

Review Source

VF

Vicki F.  
Director of Administration  
Human Resources  
Used the software for: 2+ years

### "iCIMS Saves Time & Money"

September 4, 2020

5.0

Our overall experience is very positive. We love the configurability of the product so that we can make it unique for our business model. Their support team is fantastic.

Pros

Before we starting using the iCIMS applicant tracking system, we were doing everything by hand. Reports included. Our candidates were annoyed because we had no way to maintain a profile with their information, and so they would have to send us a resume and fill out an application every time they applied for one of the positions for which we were sourcing. Everything was laboriously saved in a Dropbox folder for our clients. Now everything is automated, our client have candidate materials at their fingertips, and we are far more efficient,

Cons

The learning curve to get up and running if you have not used an applicant tracking software is pretty steep. Anyone on your integration team needs to be able to devote a large amount of time to work with the iCIMS team to get everything set up. And the resume parsing is not the best.

Reason for choosing iCIMS Hire

We felt it would be the most usable for the way we do business.

Review Source

VR

Verified Reviewer  
Manager OR SPD MANAGER  
Hospital & Health Care  
Used the software for: 2+ years

### "Great Software for Healthcare Recruitment "

February 7, 2019

5.0

The software is giving a clear view of each stage what the candidate has to go through at the time of hiring. Mostly this is accurately imputed by each hiring manager or HR . The clear view of the process is giving a full understanding when the start date of the new hire might be and making manager aware of the education plan and orientation in the healthcare facility might be. All great info!

Pros

The software and program are really easy to use. I worked at San Antonio Regional Hospital in California with this software and I can say loudly and proudly that I recommend it . I used it daily to access any updates regard hiring process of my candidates or applicants of the position open in my department.

Cons

Not sure if they have mobile access. Being always on the go, sometimes between meeting you want to check on the processes, however, I never tried to access it because was no option given. Being in management I see this a way to improve because being always gone and not at your desk mobile access can give you a great view of the process of hiring.

Review Source

Response from iCIMS

March 21, 2019

Thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you and your organization.

SS

Sandra S.  
HRIS Analyst  
Construction  
Used the software for: 1-2 years

### "Navigating the Options"

March 6, 2019

5.0

IBP is able to employ technology that it didn't have two years ago and reach a wider applicant base. We have the capability to receive applications online, post and advertise our openings on a variety of job boards and most importantly, get our customers the workforce they need.

Pros

When building a new recruiting process and the technology around it, you need a partner with a strong background in the field and an even stronger support team. iCIMS delivers on both! Having the opportunity to configure pages, portals, fields...you name it, it can most likely be done. That means that your process is not only improving, but it's also getting the efficiency, reliability and back up it needs from the technology you're employing to help your company meet its recruiting needs, retain talent and up your employer brand.

Cons

With great power comes great responsibility and it's clear from the beginning that if you don't establish a clear path for your recruiting process, you can get swallowed up by all of the customization options with iCIMS. Sometimes, it's too much. Talking through your needs can help you establish a clear path forward. That is also true of introducing the platform to your users - a bit at a time is best to get buy-in - because there's just so much you can do!

Review Source

Response from iCIMS

March 21, 2019

Thank you so much for your positive feedback and for taking the time to post this review! We enjoy reading positive feedback and welcome constructive criticism to ensure we are meeting our customer¿s expectations. I¿ll be sure to share your feedback with the teams within iCIMS that will benefit from reading your thoughts.

JH

JoAnna H.  
Corporate Director, Recruiting  
Real Estate  
Used the software for: 1-2 years

### "Feature Functionality is Great, Flexibility with Indeed needs improvemetn"

March 13, 2019

4.0

We have been able to quantify on a week-over-week, and now year-over-year bases key factors such as the number of open positions per region versus the number of applicants, an average number of applicants per job by region, and many other key factors on the regional level. This is important as we now know and have been able to identify why the struggle to hire is greater on one region of the country versus another.

Pros

iCIMS provides us with the ability to manage the thousands of applicants we recevied each year for over 500 locations around the country. Our account teams can independently manage the applicants for their open positions, but we have full visibility to all activity and can choose to be as active in the process as necessary on a per-job level.

Cons

The majority of our employees are "front line" employees who are working at or close to minimum wage. We need a 1-click solution, and have not been able to do that using iCIMS. More than 70% of our applicants come across Indeed, and we have a real need for a 1-click solution, but that has not been negotiated between the two companies. By the time an applicant is asked create a password, provide information that is already on a resume (phone, address, email) and then start answering job questions, they abandon it. If they could simply click once from Indeed and send it directly to the specific job advertised, it would increase our application rates exponentially. Note this is true only for our front line positions, but again, they make up more than 90% of our job postings.

Review Source

Shae J.  
Human Resources Director  
Computer Software  
Used the software for: 2+ years

### "Pricey Enterprise Product Lacking in Updated User Experience"

December 12, 2018

3.0

Pros

iCIMS is extremely customizable, down to view permissions at the field-level. I also appreciated that it offered the ability to view the system as a specific user to test said customizations. In a time where our business was growing and we did not have an established HRIS, it afforded us the ability to store data both recruiting and HR-related.

Cons

Since the product is enterprise, you are going to pay out the nose for it. After conducting several detailed demos for competitors, I found that in all cases newer products offered a fresher user experience as a fraction of the cost. That is what ultimately led me to transition to JazzHR. I was disappointed to see that in over 2 years of serving as the administrator, that there were zero improvements to the look and feel of the product on either the recruiter or candidate side. The lack of innovation partnered with pricing made it easy to part ways.

Review Source

VR

Verified Reviewer  
Talent Acquisition Manager  
Computer Software  
Used the software for: 6-12 months

### "Not User Friendly"

March 13, 2019

3.0

I have not had a good experience with iCIMS Recruit. I had to teach myself how to use it, I've spent countless hours on the line with customer support trying to get the system to do normal things and it cannot be done in this system (simple scheduling, assigning onboarding tasks - I realize that's not Recruit but whatever, sourcing out of the system is a mess - I could keep going)....I thought adding Connect would be better but it's not, so I plan to get rid of this ASAP - pay the fee to get out of it and get another system. The ONE thing I can say is the customer support team is very nice and they TRY to help as best they can. But most things cannot be done - and if they can, it's never just an A-to-B fix...it's a work-around to go from A-F-D-X-R-Z-B.

Pros

It is a place to store candidate information.

Cons

Its UI/UX is clunky, you have to configure your own dashboards (I didn't know I worked at iCIMS but, after a few days on the line with customer care, I feel like I should be getting paid), the scheduling feature is a nightmare, sourcing out of the system is a nightmare (I don't even bother), there's a "person", "candidate," and "manager" profile - ALL for the SAME individual. Why? Why can't you just have one person and they are either a candidate for a role or they're not? I've worked with so many other Applicant Tracking Systems and this was never an issue or even a "thing." Everything is "a la carte" - other ATS's such as Lever or Greenhouse are much easier to use, have built in functionalities that you'd otherwise have to pay extra for an API connector to have said functionality, and - wait for it - already have dashboards in place that make sense for most organizations - and will CUSTOMIZE IT FOR YOU - no questions asked!!

Review Source

JM

Jenifer M.  
Staffing and Recruting Coordinator  
Higher Education  
Used the software for: 2+ years

### "It's OK"

September 20, 2019

1.0

Pros

It's nice that we can bulk print cover letters and additional documents now. Being able to jump profile to profile in the workflow is a nice feature.

Cons

The bells and whistles are in all the wrong places. The end user interface is too complex for the occasional user. It's not intuitive enough and I end up being a helpdesk. The email templates are nice and easy to use for, sometimes too difficult for hiring managers. The inability to create a stop in the process for equity reviews is a challenge. What is the point of having a Person Profile and a Workflow Profile? Hiring Managers shouldn't be able to see to which other departments candidates have applied. The one-size fits all application doesn't really work for us. Candidates can be asked the same question about sourcing in several places and they don't like it. Many out of the box reports weren't right for us.

Reason for choosing iCIMS Hire

I believe cost and configurability were the main drivers.

Review Source

Response from iCIMS

October 11, 2019

Thank you for providing your feedback. I apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly disappointed to hear that standard was not met in your interaction with our business. Your happiness is our number one priority and we'd love to chat with you to provide a solution for you and your business.

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