--- title: "ICIMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ICIMS the right Applicant Tracking solution for you? Explore 824 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/93248/iCIMS-Recruit/reviews/" page_type: "reviews" language: "en" --- ICIMS 4.3 (824) [View alternatives](https://www.capterra.com/p/93248/iCIMS-Recruit/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 4th, 2026 # Reviews of ICIMS Ease of use 4.1 Customer Service 4.4 ## Pros and Cons in Reviews LC Lisa C Talent Acquisition ManagerConsumer Services, 201 - 500 employeesUsed the software for: 1-2 years. “Hire could do everything that our team thought of to simplify the process of finding candidates and hiring a large number of employees in a short period for a BPO customer service call center.“ May 7, 2026 LC Lisa C Talent Acquisition ManagerConsumer Services, 201 - 500 employeesUsed the software for: 1-2 years. “As a manager in Talent Acquisition, our team learned all the ins and outs of the system and had it set up to be as close to effortless as we could imagine, but our HR Dept found the UKG piece to be cumbersome and never really learned to utilize it efficiently.“ May 7, 2026 MM Monica M HR GeneralistWarehousing, 201 - 500 employeesUsed the software for: 1-2 years. “Hire has been a strong recruitment platform for managing our hiring process end-to-end.“ March 30, 2026 SB Stephanie B Human Resource LeadRetail, 10,001+ employeesUsed the software for: 1-2 years. “It doesn’t filter the categories well even if “rejection” is selected.“ January 1, 2026 AB Aarti B HRIS ManagerSupermarkets, 10,001+ employeesUsed the software for: 1-2 years. “I have used iCIMS for nearly 7 years and I find it to be user friendly when it comes to reporting and scheduling reports.“ April 27, 2026 MV Madeline V Director of Business DevelopmentHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “The website is not optimized for cell use; however, I was using a browser on my phone. If there is an app, I have not used it.“ May 21, 2025 Swaminathan S HR AssistantHospitality, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “It was user friendly and easy to navigate and set up Candidate interview process which was great to navigate.“ May 1, 2026 AG Adefemi G Client service rep.Banking, 10,001+ employeesUsed the software for: 1-2 years. “The iCIMS may have too much steps to fill out when applying for an application online.“ July 19, 2025 ## Showing most helpful reviews Showing 1-25 of 824 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bruce S. Recruitment Professional Staffing and Recruiting Used the software for: 6-12 months ### "Best in the Market for every feature you need" August 5, 2022 5.0 It has been a great experience overall using ICIMs as it covers the Recruitment Lifecycle at one place. Pros ICIMS is a very simple tool to use and we can access all the features with relevant ease with a few simple steps. Cons Using ICIMS when multiple tabs are opened at the same time the ICIMS responds very slow. Review Source JB Jason B. Recruiter Staffing and Recruiting Used the software for: 6-12 months ### "Why Recruiters love iCIMS Talent Cloud" February 7, 2023 5.0 Customizable workflows: iCIMS offers customizable workflows and approvals, allowing organizations to tailor the recruitment process to their specific needs.Improved efficiency: The platform automates many manual tasks, such as resume parsing, and eliminates the need for manual data entry, which saves time and reduces errors.Reporting and analytics: iCIMS provides detailed reports and analytics on recruitment metrics, enabling organizations to make data-driven decisions about their hiring process.Integration with other systems: iCIMS integrates with a range of other systems, such as applicant tracking systems, HR information systems, and candidate relationship management systems.Mobile accessibility: iCIMS Talent Cloud is mobile-friendly, allowing recruiters and hiring managers to access the platform from anywhere, at any time. Pros iCIMS Talent Cloud is a cloud-based recruitment platform that offers several benefits, including:Scalability: iCIMS can handle large volumes of job postings, resumes, and candidate data.User-friendly interface: The platform has a user-friendly interface that makes it easy for recruiters and hiring managers to use. Cons Like any technology, iCIMS Talent Cloud has its own set of drawbacks or limitations, including:Cost: iCIMS Talent Cloud can be expensive, especially for organizations with limited budgets.Complex setup: Implementing iCIMS Talent Cloud can be complex and time-consuming, requiring technical expertise and resources.User adoption: Getting all users to adopt the platform and use it consistently can be a challenge, especially if they are used to traditional recruitment methods.Limited customization options: While iCIMS Talent Cloud offers some customization options, some users may find the platform to be inflexible and unable to meet their specific needs.Technical issues: As with any technology, iCIMS Talent Cloud may experience technical issues that can disrupt the recruitment process and cause frustration for users.User experience: Some users may find the user interface to be confusing or difficult to navigate, especially if they are not familiar with cloud-based recruitment platforms. Switched from [Oracle Taleo Cloud](https://www.capterra.com/p/132229/Oracle-Taleo-Cloud-Service/) We switched because iCIMS had much better reporting and analytics and it offers more robust reporting and analytics capabilities, enabling us to make data-driven decisions and track performance more effectively. Review Source AA Alex A. Talent Acquisition Manager Computer Software Used the software for: 2+ years ### "Just an OK ATS" May 9, 2024 2.0 My team and I used iCIMS for 8+ years and ended up switching to another ATS that suited our needs better and was feature rich (without an extra cost). I think iCIMS is an average ATS but if you are looking for a feature rich ATS with automation and easier integrations, look elsewhere. Pros iCIMS integrates with many other recruitment tools (at a cost so watch out for that). Additionally, the look of your posting can be quite customized and you can also add images so the flexibility in this area is appreciated. Cons When comparing iCIMS to other ATS they seem behind the ball when it comes to industry standard features. If you want anything above the basic set up, there is a cost to implement it and that could easily add up, whereas other ATS have those features built right in. You also don't have much control over the settings, you need to fill out a ticket for every little change which can get tedious and sometimes a nuisance for smaller changes. Review Source RS Rita S. HR Information Analyst Hospitality Used the software for: 2+ years ### "Basic Review" September 17, 2019 5.0 several integrations - more efficiencies in managing candidates and jobs. the system has grown with us since 2010 and we continue to add Pros Alot - it is very intuitive and System Config being able to do much of what we need to do on our own and / or use that to figure out what we might need assistance with. the test site and being able to easily move new configs to production. the ability to integrate with other products so easily. User Group configuration, permissions are easy to set. Cons a very micro response but not having the ability to report on before and after field values. this was discussed in 13 or 14 and still not available. some of the reporting is limited and not being able to compare some statuses to current date would be nice Reason for choosing ICIMS the ability to meet our needs, ensure us we would be able to make the product work for us without having to be too custom Switched from [BrassRing](https://www.capterra.com/p/10003158/Infinite-Talent/) It was a great product but we reached a point we had customized so much we had outgrown the product Review Source Response from ICIMS October 11, 2019 Thank you for taking the time to leave a review. We enjoy reading positive feedback and welcome constructive criticism to ensure we are meeting our customer's expectations. I'll be sure to share your feedback with the teams within iCIMS that will benefit from reading your thoughts. RP Rebecca P. Talent Acquisition Manager Hospitality Used the software for: 2+ years ### "ATS that has great value" November 1, 2019 5.0 We first chose this software because it was more competitive and more user friendly than our previous ATS. As the years have past, the customizable features to make it work for any industry and the reporting capability is why we have continued to renew. The Help Desk team is extremely responsive and don't make you feel stupid for asking a question. Pros We like the ease of use for job seekers, administrators and Hiring Managers. The customer service in the Help desk is excellent as well. Cons The reporting is so robust, it can be daunting to figure it out. Once you get the hang of it, you realize the possibilities are endless. Alternatives considered [SilkStart MultiChapter](https://www.capterra.com/p/122491/SilkStart/) Reason for choosing ICIMS Best value for the cost. The other options were more expensive and didn't allow the flexibility at the time. Switched from [Jobvite](https://www.capterra.com/p/109268/Jobvite/) Most value for the cost. Review Source BL Brandi L. Human Capital Intelligence Specialist Paper & Forest Products Used the software for: 2+ years ### "Great solution for a large company" August 27, 2019 3.0 We have been able to work with the software ok. There is a bit of a clunky feel to it sometimes especially when reporting, going through the various candidate phases /bins, etc. Pros I like that it has visuals and dashboards for various roles. The best feature is being able to login as a user to see what they see. That is fantastic! Cons It is a bit too much and too configurable for our size company (approx 720 ees). I don't like how the reports are really a search. I don't like how iCIMS support doesn't work with us regarding best practices. I think that should be a main focus so that iCIMS is always researching what the best practices are so they can pass along the info to their customers. Alternatives considered [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) Reason for choosing ICIMS UltiPro at the time was a bit clunky and not user-friendly. Review Source Response from ICIMS October 11, 2019 Thank you for taking the time to leave a review. We enjoy reading positive feedback and welcome constructive criticism to ensure we are meeting our customer's expectations. I'll be sure to share your feedback with the teams within iCIMS that will benefit from reading your thoughts. JS Jennifer S. Recruiter Medical Practice Used the software for: 2+ years ### "ICIMS makes recruiting exciting!" October 16, 2019 5.0 Pros ICIMS is always one step ahead of current recruiting trends! Always enhancing existing products to further engage new candidates. Continuing to roll out new products to simplify the experience for recruiters and hiring managers. Cons Lots of clicks to get from job search to career portal. Alternatives considered [Oracle Taleo Cloud](https://www.capterra.com/p/132229/Oracle-Taleo-Cloud-Service/) Reason for choosing ICIMS Better option for TA and hiring manager workflow. Switched from [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/) Loooking for something with a spectacular candidate experience. Review Source FM Fatima M. Talent Acquisition Partner Oil & Energy Used the software for: 1-2 years ### "My Opinion" August 12, 2019 4.0 Positive Pros Functionality of Iforms Notification on status updates Reporting Cons Inability of workflows to work with each other Limitations regarding employee referrals User Admin restrictions Reason for choosing ICIMS Was promised a system that could adhere to our recruitment needs. Switched from [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/) Better candidate experience and more efficient applicant tracking system Review Source Response from ICIMS October 11, 2019 Thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you and your organization. JT Juan T. Talent Acquisition Specialist I Health, Wellness and Fitness Used the software for: 1-2 years ### "Awesome Product!!!" July 10, 2019 5.0 I have had an awesome experience with iCIMS Recruit. It's a better platform than our last ATS system. Pros I love how I have everything in one system. I can post jobs, complete I-9's, and reach out to candidates all in one place. Cons I liked everything. Awesome product and system Switched from [Rival Recruit](https://www.capterra.com/p/40548/SilkRoad-Recruiting/) To have more options with recruiting, onboarding, I-9's, and job posting. Review Source Response from ICIMS October 11, 2019 Thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you and your organization. Mehdi S. Recruitment Specialist Staffing and Recruiting Used the software for: 2+ years ### "One of the best ATS in the market." August 30, 2022 5.0 It has been a great experience using this tool and it helps very well in tracking full cycle recruitment. Pros It is a very easy and reliable tool to use for full-cycle recruitment and it helps to track the status of the candidates at every step. Cons Sometimes if you open a few tabs this software becomes a little sluggish and there are some backend issues as well. Review Source LP Lisa P. VP, Talent Systems Manager Management Consulting Used the software for: 2+ years ### "iCIMS - great software (flexible/configurable) and solutions-oriented support" July 13, 2017 5.0 Pros Very configurable to meet our needs Consistency across features/modules makes learning more intuitive Excellent, dedicated, consultative account management and tech support Great partners who help me to find solutions to system/business problems New release enhancements show they do listen to customers' voices Cons Realistically, there are things I wish iCIMS could do that it can't yet; fortunately their teams are solution-oriented and work with me to find a way to accomplish what I want to do within the system. Review Source AG Adefemi G. Client service rep. Banking Used the software for: 1-2 years ### "It’s a nice app" July 19, 2025 4.0 Pros I use iCIMS when filling out some job applications online. I find it useful in that regard. It’s a good application Cons The iCIMS may have too much steps to fill out when applying for an application online. Too many questions. Review Source VR Verified Reviewer Associate Director Marketing and Advertising Used the software for: 1-2 years ### "An inclusive ATS for all of your TA needs " May 12, 2024 5.0 Pros 1\. Job dashboard is well designed 2. Widely functional and you can integrate other tools into it 3. Effective reporting Cons 1\. Resume search is not great 2. Mobile site is not very user friendly Review Source EC Elizabeth C. Senior Manager, Global Operations International Trade and Development Used the software for: 1-2 years ### "Best functionality for objectively and automatically screening candidates" March 7, 2019 4.0 With iCIMS, we've become a much more effective and efficient recruiting team. We processed more than 5,000 applications in order to hire approximately 50 employees last year alone. Because of iCIMS' unique functionality, we've spent less time to make the same quality and higher quantity of hires. This is a huge win for our team and we're excited to share our success with others. Pros When searching for our organization's ATS, I demoed with A LOT of vendors. I was shocked that most relied on very crude initial screening mechanisms. Most were dependent on an HR's manager review of a a resume-- HR managers would give a thumbs up or thumbs down on whether or not to advance a candidate. We are a data-driven organization, and we prioritized an ATS that offered the functionality for us to objectively and automatically screen candidates. This functionally helps to minimize human biases while simultaneously weeding out irrelevant candidates; opening our organization to a diverse but targeted hiring pool. iCIMS was the only ATS that was able to offer us this critical functionality. Cons iCIMS is far and away the industry leader on critical aspects of functionality, however user-experience is not necessarily one of those aspects. It's a clunky system (feels a bit like Salesforce in that way), and not super intuitive on how to use. We've been able to workaround this, for the most part, by really streamlining how specific people interact with the platform. Review Source Response from ICIMS March 21, 2019 Hi Elizabeth! Thank you for taking the time to leave a review. We enjoy reading positive feedback and welcome constructive criticism to ensure we are meeting our customer¿s expectations. I¿ll be sure to share your feedback with the teams within iCIMS that will benefit from reading your thoughts. JH JoAnna H. Corporate Director, Recruiting Real Estate Used the software for: 1-2 years ### "Feature Functionality is Great, Flexibility with Indeed needs improvemetn" March 13, 2019 4.0 We have been able to quantify on a week-over-week, and now year-over-year bases key factors such as the number of open positions per region versus the number of applicants, an average number of applicants per job by region, and many other key factors on the regional level. This is important as we now know and have been able to identify why the struggle to hire is greater on one region of the country versus another. Pros iCIMS provides us with the ability to manage the thousands of applicants we recevied each year for over 500 locations around the country. Our account teams can independently manage the applicants for their open positions, but we have full visibility to all activity and can choose to be as active in the process as necessary on a per-job level. Cons The majority of our employees are "front line" employees who are working at or close to minimum wage. We need a 1-click solution, and have not been able to do that using iCIMS. More than 70% of our applicants come across Indeed, and we have a real need for a 1-click solution, but that has not been negotiated between the two companies. By the time an applicant is asked create a password, provide information that is already on a resume (phone, address, email) and then start answering job questions, they abandon it. If they could simply click once from Indeed and send it directly to the specific job advertised, it would increase our application rates exponentially. Note this is true only for our front line positions, but again, they make up more than 90% of our job postings. Review Source JM Jenifer M. Staffing and Recruting Coordinator Higher Education Used the software for: 2+ years ### "It's OK" September 20, 2019 1.0 Pros It's nice that we can bulk print cover letters and additional documents now. Being able to jump profile to profile in the workflow is a nice feature. Cons The bells and whistles are in all the wrong places. The end user interface is too complex for the occasional user. It's not intuitive enough and I end up being a helpdesk. The email templates are nice and easy to use for, sometimes too difficult for hiring managers. The inability to create a stop in the process for equity reviews is a challenge. What is the point of having a Person Profile and a Workflow Profile? Hiring Managers shouldn't be able to see to which other departments candidates have applied. The one-size fits all application doesn't really work for us. Candidates can be asked the same question about sourcing in several places and they don't like it. Many out of the box reports weren't right for us. Reason for choosing ICIMS I believe cost and configurability were the main drivers. Review Source Response from ICIMS October 11, 2019 Thank you for providing your feedback. I apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly disappointed to hear that standard was not met in your interaction with our business. Your happiness is our number one priority and we'd love to chat with you to provide a solution for you and your business. annmarie C. HRIS Used the software for: ### "GOOD tool, great support, one big miss on features" November 1, 2011 4.0 Overall a GOOD tool. Great email response time and support and most customization is easy. implementation was a breeze, and setup was smooth. price is good when compared to other tools in the market. Pros We're very pleased with the basic product and with the email support. Up time is like 99%; response time is usually solid. Features are good to great in most areas, and are regularly being advanced adn improved. seem to listen to most customer feedback and build on areas of suggestion -- like the major upgrade to knock out quetsions in the most recent built. we use the system for unit and non, interns to executives, local to national field offices, and with one gaping hole, the product works very well. Cons the product has no email integration. so, candidate applies. i have a q for candidate. i send him an email out of icims. candidate answers that question? it comes to my email; it does not also come back to icims. as a result, i avhe an intern who spends 10 hours per week copying notes back into candidate profiles. notes aren't there in real time , things get missed or misplaced, etc. it's a very real weakness that has caused us to seriously consider changing platforms 3 times so far. Other miss? the cost for certain integrations such as background checks, and certian iForms use, is ridiculously EXCESSIVE. If you plan to have them hosting a lot of forms and data collection, be sure you truly understand the costs upfront. the itneraction with sites like monster is nice in theory, but it cannot take into account your job posting profiles, so you end up with a plain, flat job ad if you use the tools, and again they are fairly expensive. Review Source VR Verified Reviewer Success Program Director Higher Education Used the software for: 2+ years ### "Good hiring software" April 12, 2019 4.0 Overall, iCIMS has been a great help with our hiring process. We're able to easily invite applicants to interviews and schedule them without overlap. It's made our whole process so efficient! Pros \- Easy to organize applicants into different categories, based on where they are in the hiring process - Great option to list multiple interview times for multiple people to schedule simultaneously (without overlap) - Can send emails directly from iCIMS and create templates for ease of use Cons \- The landing page is a little clunky when there are multiple open positions at once - We've had issues with default time zones with some users, which has been challenging to schedule interviews when someone doesn't know their iCIMS account is set to a different time zone Review Source Response from ICIMS April 30, 2019 Thank you for the awesome review! AO Abby O. HR Generalist II Financial Services Used the software for: 6-12 months ### "iCIMS Review" July 22, 2019 3.0 iCIMS is one of the better talent platforms I have had the experience working with. Overall, it is not a bad product to use. It can be bulky and overwhelming when not provided with in depth training, but if you understand that process that has been built in the system it can be a valuable system. Pros iCIMS does a good job of organizing candidates for both recruiters and hiring managers, it provides companies with the ability to easily customize their individual hiring process. The on-boarding functionality can also be customized which provides candidates with a great first impression of a companies internal culture. Posting jobs, creating reqs, and running reports are all very user friendly in this system. Cons One of the biggest cons we frequently have with iCIMS is when the entire system shuts down for hours at a time. This is the software they were solely use for our recruitment process and when the system is down we do not have access to candidate contact information, etc. which causes delays in the process. iCIMS also does not fully integrate with the other systems we are using which makes some of our processes more inefficient than what we would like to see. Review Source Response from ICIMS October 11, 2019 Thank you for taking the time to leave a review. We enjoy reading positive feedback and welcome constructive criticism to ensure we are meeting our customer's expectations. I'll be sure to share your feedback with the teams within iCIMS that will benefit from reading your thoughts. AS Aaron S. Senior Recruiter Construction Used the software for: 1-2 years ### "Simpson Talent Cloud" April 1, 2024 5.0 Pros Easy access and user interface. User friendly. Cons I don't like that "Old iCIMS" is going away. Review Source Bonnie D. Recruiter Human Resources Used the software for: 1-2 years ### "ICIMS is great" September 16, 2019 5.0 Pros I used ICIMS on a daily basis and find it very helpful to keep everything documented. This tools helps me document the resumes, what day and times interviews took place, notes and more! My team uses ICIMS to keep track of numbers and how to reach our goals, put together reports and more. It is an easy and user friendly application that has really helped in my recruitment. Cons Honestly no cons, I can add gidgets to my home screen for additional numbers that I want to see and it is the hub for all of my reporting needs. Review Source Response from ICIMS October 11, 2019 Thank you for taking the time to leave a review. We enjoy reading positive feedback and welcome constructive criticism to ensure we are meeting our customer's expectations. I'll be sure to share your feedback with the teams within iCIMS that will benefit from reading your thoughts. BB Bree B. Talent Operations Manager Marketing and Advertising Used the software for: 2+ years ### "Robust Tool with a Challenging Interface" March 11, 2019 5.0 We've worked hard on getting our sourcing solidified so we can truly see where our candidates are coming from. Pros Incredibly robust - most cases anything is possible and can make the system meet that need. Reporting, while difficult to understand at first, is strong and can report on almost any business need that arises. Love the customization when it comes to recruiter dashboards, what we find important, and messaging. First class customer service; love working with our client success manager to improve our use of the system. Cons It seems iCIMS is an ATS built with admins in mind which can make it a bit more confusing for Recruiters, especially those just getting started. It heavily relies on our administrators for some simple things in assisting our recruiting team (especially reports). Our pricing went up drastically when we came around to sign our second contract. Review Source Response from ICIMS March 21, 2019 Thank you for taking the time to leave a review. We enjoy reading positive feedback because we work hard to meet expectations like yours! AO Anthony O. TA Recruiter Hospital & Health Care Used the software for: 1-2 years ### "iCims Talent Cloud" December 28, 2023 5.0 It was a great experience, nothing negative to say Pros Liked its searchable options it was easy to use Cons I don't think our feature supported video recording for interviews. Switched from [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/) Better candidate experience when applying Review Source Christie B. HR Coordinator Individual & Family Services Used the software for: 2+ years ### "My iCIMS experience has been second to none all the way around! Great people, great product! " January 16, 2018 5.0 Pros It's very user friendly, it takes half the time it used to take me in order to post, get candidates and get them onboarding! Best move we ever made switching over to iCIMS Recruit/Onboard! Cons It would be nice if managers got an email alert once candidates have completed 100% of the onboarding tasks rather than having to go in and check daily to see if they have completed their tasks. I realize there are reports which are great but a simple notification saying "Joe Smith has completed their tasks", would be awesome! Review Source Alexandra N. Team Lead Staffing and Recruiting Used the software for: 2+ years ### "Over all good product- but not user friendly " March 28, 2019 3.0 Pros You can build a lot of specific reports from scratch and alter the data to suit your needs Cons You need to have a lot of previous knowledge on how to build reports and it takes a while to build. It's not user friendly unless you have a background in data it can take a while. to get used to it. Review Source Response from ICIMS June 20, 2019 Thank you for posting your feedback and bringing this to our attention. Your business means a lot to us, so if you'd like to continue this conversation, please don't hesitate to reach out to your customer success manager. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.