# iCIMS Hire Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is iCIMS Hire the right Applicant Tracking solution for you? Explore 821 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/93248/iCIMS-Recruit/reviews

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iCIMS Hire

4.3 (821)

[View alternatives](https://www.capterra.com/p/93248/iCIMS-Recruit/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 3rd, 2026

# Reviews of iCIMS Hire

Ease of use

4.1

Customer Service

4.4

## Pros and Cons in Reviews

Johna D

District ManagerConsumer Services, 501 - 1,000 employeesUsed the software for: 1-2 years.

“I think the pricepoint matches the services and I would rate it a 10.“

December 30, 2025

SB

Stephanie B

Human Resource LeadRetail, 10,001+ employeesUsed the software for: 1-2 years.

“It doesn’t filter the categories well even if “rejection” is selected.“

January 1, 2026

WT

Weronika T

ManagerFurniture, 201 - 500 employeesUsed the software for: 1-2 years.

“The platform's robust applicant tracking system and intuitive user interface made it easy to manage job postings, track candidate progress, and collaborate with hiring teams effectively.“

May 27, 2023

MV

Madeline V

Director of Business DevelopmentHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years.

“The website is not optimized for cell use; however, I was using a browser on my phone. If there is an app, I have not used it.“

May 21, 2025

GA

Gabriel A

Assistant Branch LeaderBuilding Materials, 10,001+ employeesUsed the software for: 6-12 months.

“It’s definitely not as clunky as our previous tracking system and it’s much more responsive after initial login“

September 27, 2024

AG

Adefemi G

Client service rep.Banking, 10,001+ employeesUsed the software for: 1-2 years.

“The iCIMS may have too much steps to fill out when applying for an application online.“

July 19, 2025

MV

Madeline V

Director of Business DevelopmentHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years.

“It is easy to clean up candidates and keep up with applications.“

May 21, 2025

WT

Weronika T

ManagerFurniture, 201 - 500 employeesUsed the software for: 1-2 years.

“One drawback I experienced with iCIMS Talent Cloud was the limited flexibility in customization options for certain aspects of the platform, such as the candidate portal or application forms.“

May 27, 2023

## Showing most helpful reviews

Showing 1-25 of 821 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Bruce S.  
Recruitment Professional  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Best in the Market for every feature you need"

August 5, 2022

5.0

It has been a great experience overall using ICIMs as it covers the Recruitment Lifecycle at one place.

Pros

ICIMS is a very simple tool to use and we can access all the features with relevant ease with a few simple steps.

Cons

Using ICIMS when multiple tabs are opened at the same time the ICIMS responds very slow.

Review Source

JB

Jason B.  
Recruiter  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Why Recruiters love iCIMS Talent Cloud"

February 7, 2023

5.0

Customizable workflows: iCIMS offers customizable workflows and approvals, allowing organizations to tailor the recruitment process to their specific needs.Improved efficiency: The platform automates many manual tasks, such as resume parsing, and eliminates the need for manual data entry, which saves time and reduces errors.Reporting and analytics: iCIMS provides detailed reports and analytics on recruitment metrics, enabling organizations to make data-driven decisions about their hiring process.Integration with other systems: iCIMS integrates with a range of other systems, such as applicant tracking systems, HR information systems, and candidate relationship management systems.Mobile accessibility: iCIMS Talent Cloud is mobile-friendly, allowing recruiters and hiring managers to access the platform from anywhere, at any time.

Pros

iCIMS Talent Cloud is a cloud-based recruitment platform that offers several benefits, including:Scalability: iCIMS can handle large volumes of job postings, resumes, and candidate data.User-friendly interface: The platform has a user-friendly interface that makes it easy for recruiters and hiring managers to use.

Cons

Like any technology, iCIMS Talent Cloud has its own set of drawbacks or limitations, including:Cost: iCIMS Talent Cloud can be expensive, especially for organizations with limited budgets.Complex setup: Implementing iCIMS Talent Cloud can be complex and time-consuming, requiring technical expertise and resources.User adoption: Getting all users to adopt the platform and use it consistently can be a challenge, especially if they are used to traditional recruitment methods.Limited customization options: While iCIMS Talent Cloud offers some customization options, some users may find the platform to be inflexible and unable to meet their specific needs.Technical issues: As with any technology, iCIMS Talent Cloud may experience technical issues that can disrupt the recruitment process and cause frustration for users.User experience: Some users may find the user interface to be confusing or difficult to navigate, especially if they are not familiar with cloud-based recruitment platforms.

Switched from

[Oracle Taleo Cloud](https://www.capterra.com/p/132229/Oracle-Taleo-Cloud-Service/)

We switched because iCIMS had much better reporting and analytics and it offers more robust reporting and analytics capabilities, enabling us to make data-driven decisions and track performance more effectively.

Review Source

PI

Prasad I.  
Client Partner  
Computer & Network Security  
Used the software for: 6-12 months

### "ICIMS Talent Review"

May 13, 2024

3.0

too extensive process of implementation, too long a cycle to implement

Pros

GUI and functionality seems good for full time

Cons

not suitable for contract staffing and temp staffing firms

Switched from

[HireCraft](https://www.capterra.com/p/80128/HireCraft/)

wanted better functionality and ease of use

Review Source

RS

Rita S.  
HR Information Analyst  
Hospitality  
Used the software for: 2+ years

### "Basic Review"

September 17, 2019

5.0

several integrations - more efficiencies in managing candidates and jobs. the system has grown with us since 2010 and we continue to add

Pros

Alot - it is very intuitive and System Config being able to do much of what we need to do on our own and / or use that to figure out what we might need assistance with. the test site and being able to easily move new configs to production. the ability to integrate with other products so easily. User Group configuration, permissions are easy to set.

Cons

a very micro response but not having the ability to report on before and after field values. this was discussed in 13 or 14 and still not available. some of the reporting is limited and not being able to compare some statuses to current date would be nice

Reason for choosing iCIMS Hire

the ability to meet our needs, ensure us we would be able to make the product work for us without having to be too custom

Switched from

[BrassRing](https://www.capterra.com/p/10003158/Infinite-Talent/)

It was a great product but we reached a point we had customized so much we had outgrown the product

Review Source

Response from iCIMS

October 11, 2019

Thank you for taking the time to leave a review. We enjoy reading positive feedback and welcome constructive criticism to ensure we are meeting our customer's expectations. I'll be sure to share your feedback with the teams within iCIMS that will benefit from reading your thoughts.

RP

Rebecca P.  
Talent Acquisition Manager  
Hospitality  
Used the software for: 2+ years

### "ATS that has great value"

November 1, 2019

5.0

We first chose this software because it was more competitive and more user friendly than our previous ATS. As the years have past, the customizable features to make it work for any industry and the reporting capability is why we have continued to renew. The Help Desk team is extremely responsive and don't make you feel stupid for asking a question.

Pros

We like the ease of use for job seekers, administrators and Hiring Managers. The customer service in the Help desk is excellent as well.

Cons

The reporting is so robust, it can be daunting to figure it out. Once you get the hang of it, you realize the possibilities are endless.

Alternatives considered

[SilkStart MultiChapter](https://www.capterra.com/p/122491/SilkStart/)

Reason for choosing iCIMS Hire

Best value for the cost. The other options were more expensive and didn't allow the flexibility at the time.

Switched from

[Jobvite](https://www.capterra.com/p/109268/Jobvite/)

Most value for the cost.

Review Source

BL

Brandi L.  
Human Capital Intelligence Specialist  
Paper & Forest Products  
Used the software for: 2+ years

### "Great solution for a large company"

August 27, 2019

3.0

We have been able to work with the software ok. There is a bit of a clunky feel to it sometimes especially when reporting, going through the various candidate phases /bins, etc.

Pros

I like that it has visuals and dashboards for various roles. The best feature is being able to login as a user to see what they see. That is fantastic!

Cons

It is a bit too much and too configurable for our size company (approx 720 ees). I don't like how the reports are really a search. I don't like how iCIMS support doesn't work with us regarding best practices. I think that should be a main focus so that iCIMS is always researching what the best practices are so they can pass along the info to their customers.

Alternatives considered

[UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)

Reason for choosing iCIMS Hire

UltiPro at the time was a bit clunky and not user-friendly.

Review Source

Response from iCIMS

October 11, 2019

Thank you for taking the time to leave a review. We enjoy reading positive feedback and welcome constructive criticism to ensure we are meeting our customer's expectations. I'll be sure to share your feedback with the teams within iCIMS that will benefit from reading your thoughts.

JS

Jennifer S.  
Recruiter  
Medical Practice  
Used the software for: 2+ years

### "ICIMS makes recruiting exciting!"

October 16, 2019

5.0

Pros

ICIMS is always one step ahead of current recruiting trends! Always enhancing existing products to further engage new candidates. Continuing to roll out new products to simplify the experience for recruiters and hiring managers.

Cons

Lots of clicks to get from job search to career portal.

Alternatives considered

[Oracle Taleo Cloud](https://www.capterra.com/p/132229/Oracle-Taleo-Cloud-Service/)

Reason for choosing iCIMS Hire

Better option for TA and hiring manager workflow.

Switched from

[Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)

Loooking for something with a spectacular candidate experience.

Review Source

FM

Fatima M.  
Talent Acquisition Partner  
Oil & Energy  
Used the software for: 1-2 years

### "My Opinion"

August 12, 2019

4.0

Positive

Pros

Functionality of Iforms Notification on status updates Reporting

Cons

Inability of workflows to work with each other Limitations regarding employee referrals User Admin restrictions

Reason for choosing iCIMS Hire

Was promised a system that could adhere to our recruitment needs.

Switched from

[Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)

Better candidate experience and more efficient applicant tracking system

Review Source

Response from iCIMS

October 11, 2019

Thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you and your organization.

JT

Juan T.  
Talent Acquisition Specialist I  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Awesome Product!!!"

July 10, 2019

5.0

I have had an awesome experience with iCIMS Recruit. It's a better platform than our last ATS system.

Pros

I love how I have everything in one system. I can post jobs, complete I-9's, and reach out to candidates all in one place.

Cons

I liked everything. Awesome product and system

Switched from

[Rival Recruit](https://www.capterra.com/p/40548/SilkRoad-Recruiting/)

To have more options with recruiting, onboarding, I-9's, and job posting.

Review Source

Response from iCIMS

October 11, 2019

Thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you and your organization.

Nicholas Z.  
Sr. Director, Talent Acquisition  
Automotive  
Used the software for: 6-12 months

### "Terrible customer support, over promises and constantly under delivers. A true snake oil product"

August 15, 2022

1.0

I would recommend to all Talent professionals to stay clear of the headache that is iCIMS unless they are prepared to hire a full-time person who can complain in order to get tickets resolved. They have a great sales pitch but close to all of their features do not work fully as described. Save company time and money by choosing Greenhouse or Lever

Pros

The search functionality and report building were great, but require a lot of training in order to use properly.

Cons

Customer support is completely unhelpful in providing answers or fixing bugs. Many cases take 3 weeks minimum to resolve with the more extreme ones taking 6 months. Help desk support just pushes you to the knowledge base center instead of giving real answers to configuration issues. Even when you have taken all the knowledge base steps. The ATS interview scheduling tool is unreliable when syncing with the team’s calendars The feedback form tool rarely operates effectively for our hiring managers to fill out. The Microsoft Teams integration is not as advertised. Does not consistently notify in a timely manner for interviews, job approvals and offers. Often after the fact. The CRM tool with iCIMS was released to us with constant logging out errors, the search fields are incorrectly mapped to bins/status we don’t use in the ATS and our implementation contact went gone completely dark. Data migration did not fully work to allow for resume uploads to attach to candidate profiles like promised. Multiple contracted integrations were never set up due to unresponsiveness. Resulting in needing to find workarounds to keep our hiring moving. The CRM, ATS, and Text engagement are really three systems that loosely sync with each other instead of one like was pitched. All separate products with separate log-ins. The system will routinely log you out after just a few minutes of inactivity.

Review Source

VR

Verified Reviewer  
Associate Director  
Marketing and Advertising  
Used the software for: 1-2 years

### "An inclusive ATS for all of your TA needs "

May 12, 2024

5.0

Pros

1\. Job dashboard is well designed 2. Widely functional and you can integrate other tools into it 3. Effective reporting

Cons

1\. Resume search is not great 2. Mobile site is not very user friendly

Review Source

VR

Verified Reviewer  
Talent Acquisition Specialist  
Airlines/Aviation  
Used the software for: 6-12 months

### "Review on iCIMS Recruit module "

April 10, 2019

4.0

Our overall experience with iCIMS is amazing. With the help of iCIMS, we gain a bigger pool of candidates from different sources, we manage well of the applications within the system and we build up a stronger talent pool for our company.

Pros

\- expand our reach to wider groups of candidate: iCIMS has partnered with Google job and other free job aggregators, that job posting function helps us to reach more candidates, we do see a significant growth of quality candidate profiles for our job openings. It is very cost effective and it saves so much time on populating our jobs on different portals. - navigate with ease within the platform: it is very easy to pull out different applications and review the resume and cover letter. I like the tabs which are very clear and categorise information in good order - Very good customer support team: Whenever I call the iCIMS customer support team, there is always someone on the phone and solves the problem for us. The customer ambassadors are professional, friendly and knowledgeable.

Cons

Overall, I would say there is no big issue in my user experience when iCIMS. Just two minor things, - When I move the candidate to the next bins in the recruitment workflow, I couldn't find an update button. If I reload the page, it will show up the main dashboard and I have to go back to the particular job profile again. - The cover letter button does show as the same tab of resume, I have to go back to the candidate details tab and find out the cover letter. It will be great if I can see the resume and cover letter on the same tab. Besides, we think that the hiring manager app may need more modification as right now the app doesn't equip with all the functions from a web version.

Review Source

Response from iCIMS

June 20, 2019

Thank you for taking the time to leave a review. We enjoy reading positive feedback and welcome constructive criticism to ensure we are meeting our customer's expectations. I'll be sure to share your feedback with the teams within iCIMS that will benefit from reading your thoughts.

EC

Elizabeth C.  
Senior Manager, Global Operations  
International Trade and Development  
Used the software for: 1-2 years

### "Best functionality for objectively and automatically screening candidates"

March 7, 2019

4.0

With iCIMS, we've become a much more effective and efficient recruiting team. We processed more than 5,000 applications in order to hire approximately 50 employees last year alone. Because of iCIMS' unique functionality, we've spent less time to make the same quality and higher quantity of hires. This is a huge win for our team and we're excited to share our success with others.

Pros

When searching for our organization's ATS, I demoed with A LOT of vendors. I was shocked that most relied on very crude initial screening mechanisms. Most were dependent on an HR's manager review of a a resume-- HR managers would give a thumbs up or thumbs down on whether or not to advance a candidate. We are a data-driven organization, and we prioritized an ATS that offered the functionality for us to objectively and automatically screen candidates. This functionally helps to minimize human biases while simultaneously weeding out irrelevant candidates; opening our organization to a diverse but targeted hiring pool. iCIMS was the only ATS that was able to offer us this critical functionality.

Cons

iCIMS is far and away the industry leader on critical aspects of functionality, however user-experience is not necessarily one of those aspects. It's a clunky system (feels a bit like Salesforce in that way), and not super intuitive on how to use. We've been able to workaround this, for the most part, by really streamlining how specific people interact with the platform.

Review Source

Response from iCIMS

March 21, 2019

Hi Elizabeth! Thank you for taking the time to leave a review. We enjoy reading positive feedback and welcome constructive criticism to ensure we are meeting our customer¿s expectations. I¿ll be sure to share your feedback with the teams within iCIMS that will benefit from reading your thoughts.

JF

Jacob F.  
Store Manager  
Retail  
Used the software for: 2+ years

### "A software that I will celebrate forever."

September 17, 2023

5.0

Try this software. It is easy to use and very flexible for customization. Nice.

Pros

It is my pleasure to talk about this software. It has kept everything on the reach from anywhere, anytime. It's management skills is satisfying and commendable. It is very easy to use and passionately designed to give control and power. Try it.

Cons

Really cool and responsible. iCIMS Talent Cloud is perfect. It delivers excellently well. Very flexible and versatile. Am glad.

Review Source

WT

Weronika T.  
Manager  
Furniture  
Used the software for: 1-2 years

### "iCIMS Talent Cloud"

May 27, 2023

5.0

My experience with iCIMS Talent Cloud has been positive, as it provided a comprehensive and user-friendly solution for managing the recruitment process. While there were limitations in customization and reporting, it greatly facilitated our talent acquisition efforts and improved our overall hiring efficiency.

Pros

One aspect I liked most about iCIMS Talent Cloud was its comprehensive suite of talent acquisition tools, which facilitated end-to-end recruitment processes. The platform's robust applicant tracking system and intuitive user interface made it easy to manage job postings, track candidate progress, and collaborate with hiring teams effectively.

Cons

One drawback I experienced with iCIMS Talent Cloud was the limited flexibility in customization options for certain aspects of the platform, such as the candidate portal or application forms. Additionally, the reporting and analytics features could have been more advanced, providing deeper insights into recruitment metrics and trends.

Review Source

MS

Megan S.  
Human Resources Coordinator  
Environmental Services  
Used the software for: 2+ years

### "Great tool for customization"

March 12, 2019

4.0

Pros

iCIMS is highly customizable, which they will tell you themselves but they truly aren't kidding. We have been able to automate many of our recruiting and onboarding processes, which in turn has given time back to not only our corporate group but operations staff as well. As an iCIMS administrator, I love that I am able to make configuration changes myself, independent of iCIMS Customer Support, for a huge variety of functions. When there's a change that I don't know how to make, the Customer Support team will walk me through the steps so that I am empowered to make the change in the future. In instances where iCIMS Customer Support is required to make adjustments, due to limited administrator permissions, they are quick and responsive, ensuring little to no downtime.

Cons

The reporting function is not very intuitive or user friendly in the beginning. As you become more familiar with the software the reporting function becomes easier to use and is quite powerful but there is definitely a learning curve.

Review Source

Response from iCIMS

March 21, 2019

Thank you for the awesome review, Megan! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you and your organization.

VR

Verified Reviewer  
Systems Manager/NurseTrack and Youth Outreach Coordinator  
Hospital & Health Care  
Used the software for: 2+ years

### "iCIMS Recruit Great ATS for Healthcare Corporations"

February 12, 2019

5.0

Great software that I would highly recommend to anyone exploring adding this type of system within their organization.

Pros

Ease of use and allows you to get to where you need within the system with minimal clicks which means a lot when you have multiple positions to fill and candidates to contact. I like being able to drill down to what I need within the system via a search as well.

Cons

The reporting piece is still not where we need it to be. With how our corporation works we need to build out specialized reports. At this time we are still unable to do so (4 years in)

Review Source

Response from iCIMS

March 21, 2019

Thank you for the awesome review ! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you and your organization.

LCS

Lady Ciena S.  
Recruiter  
Human Resources  
Used the software for: 1-2 years

### "A Simple ATS To Use "

December 20, 2022

5.0

By far, it's a good ATS. Is it the best in the market? No, but it does the job.

Pros

From the title of this review, it's a simple tool that a recruiter could use. It's easy to understand as well. Although, there could be some improvements to it.

Cons

When it comes to generating reports, there are plenty of things that we can improve on. I hope the developers could look into it.

Review Source

VR

Verified Reviewer  
Talent Acquisition Specialist  
Retail  
Used the software for: 2+ years

### "iCIMS has been the most customizable ATS i've used"

January 22, 2018

4.0

I got my start in HR analytics.

Pros

Reporting and dashboard Customization is best in class Reporting Speed, output, and scheduling are excellent Customer Service team will rarely ever give up regardless of task difficulty

Cons

Lack of advanced filtering/reporting options A funnel feature Graphic dashboard option should be customizable Should be able to merge search results. (if i use a person search based on a recruiter workflow criteria, i get too many duplicates with recruiting search) More flexible any/all search conditions Easier to search recruiting workflow history Safe merging person profiles

Review Source

VR

Verified Reviewer  
Recruiting Manager  
Construction  
Used the software for: 2+ years

### "iCIMS is a great product"

February 20, 2019

5.0

Pros

We interviewed a lot of software companies when we chose iCIMS so many years ago. It was certainly the right decision, and we have not regretted it. iCIMS is user-friendly, visually appealing, and intuitive to use.

Cons

No ATS is perfect. There are a few features that I'd like to see iCIMS have that they don't YET. But over the years, we've asked for things and offered ideas, and they truly listen. The features that aren't available yet, I'm hopeful will come soon.

Review Source

Response from iCIMS

March 21, 2019

Thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you and your organization.

SG

Suzanne G.  
HR Manager  
Architecture & Planning  
Used the software for: 1-2 years

### "Intuitive and to Easy to Use "

March 8, 2019

5.0

Overall this program has significantly simplified our process of screening candidates and moving them through the hiring process, which continues to improve as we learn the system. Customer service is excellent. Implementation went pretty smoothly, but if you are connecting to your HRIS, that adds a complicating layer depending on the vendor. I am happy with the product 15 months post implementation.

Pros

iCIMS was a big improvement for us over the previous recruiting program we used as part of our HRIS primarily due to ease of use and reduced time in our screening process. The layout is clean and easy to read, and once you understand how things are organized, it is simple to navigate the software. We use the onboarding feature, which has automated that process for us. Customer service has been excellent. Most of the time (99%), they resolve my issue in one brief phone call. Everything is customizable and there are many training resources available to users.

Cons

The layout of the candidates in "bins" can be a little confusing sometimes. There was a task we were trying to improve and finally found out how to do so but it took a few conversations to figure it out.

Review Source

Response from iCIMS

March 21, 2019

Thank you for the awesome review, Suzanne!

Edith S.  
Corporate Recruiter  
Hospital & Health Care  
Used the software for: 1-2 years

### "CAME BACK TO ICIMS"

March 22, 2016

5.0

Our HR department used ICIMS for a year and raved about it. Then our company moved to an "all in one" package to connect the functions between billing, payroll, HR and more. During this 2 year period HR simply had a data base of applicants .... not a recruiting tool. We came back to ICIMS specifically for it's ability to match our varied hiring flows, customize requisitions for each facility, hiring manager access, and the ability to capture metrics.

Pros

\- Truly customizable - Easy set up process - after a few ATS we knew exactly what we wanted - Clean visuals - Intuitive design - easy for new Hiring Manager to learn - Catches duplicate applicants - Search and reporting options are vast! Not limited to a few canned reports. - Ability to capture hiring expenses - Nice addition of Connect to capture passive applicants - Nice integration with Job Target to push our jobs out to job boards - Responsive Help Desk Team - Multiple learning tools (printed guides, videos, web conferences) - Reasonable price - we had been paying more for less functionality and consistent performance problems.

Cons

NO CONS With this system we have all the basics... plus areas to grow!

Review Source

Jose W.  
Recruiter  
Hospital & Health Care  
Used the software for: 2+ years

### "Modern Recruitment Communication"

April 8, 2019

5.0

TextRecruits customer service is outstanding and the user design is easy! You can organize candidates by job titles and campaigns. An app can be downloaded to your smart device to allow for communication with candidates as needed. We have been able to successfully set up large hiring campaigns and keep candidates updated on where they are in the hiring process. We also use it for orientation and interview reminders by scheduling text to be sent out prior. Overall it has been an important tool to add to our recruiting tool box.

Pros

It's a web-based system that has a Google extension that allows new candidates to be quickly added without navigating away from your current page. The campaign system is also a positive feature that allows for drip marketing campaigns.

Cons

I would like to be able to include GIFs into some of our campaigns but this function isn't possible yet.

Review Source

AH

Allison H.  
Staffing Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Sticking with iCIMS"

March 13, 2019

4.0

So far, so good. We are sticking around for the long haul!

Pros

The database allows a lot of opportunity for various recruiting functions, including keeping notes, and updating candidates throughout the process. I like that everything is time stamped, which helps keep track of candidates and when they applied/were submitted. The different bins keep us organized.

Cons

Not able to store more than 1 resume per profile. The emails that come from iCIMS to external mail boxes look like spam: i.e.: <email+4cke-e4e8aa41dc@agents.icims.com>. This makes candidates think it's a spam bot, or because of phishing filters, it makes our emails go to spam folders, making our jobs harder.

Review Source

Response from iCIMS

March 21, 2019

Thank you for taking the time to leave a review. We enjoy reading positive feedback and welcome constructive criticism to ensure we¿re meeting our customer¿s expectations. Regarding the email issue, I recommend reaching out to your Customer Success Manager to find a solution for this issue.

JT

Jilyne T.  
Senior Manager, Talent Acquisition  
Consumer Goods  
Used the software for: 2+ years

### "Great, User Friendly Software!"

March 26, 2019

5.0

iCIMS Recruit has helped us get all of our TA operations into one system and over the course of time has helped us report with more accuracy and detail than ever before. We migrated from Taleo and never looked back!

Pros

The user interface was more intuitive and looked better than many other ATS options we demo'ed. The configuration was also most straightforward, and was easy to make changes without technical support.

Cons

Some features, such as ability to organize candidates by folders, sharing, and some other options were not available or came as an additional service that was not as competitive to some other providers. It wasn't a big drawback, we just created some workarounds to suit our needs.

Review Source

Response from iCIMS

April 30, 2019

Thank you so much for your positive feedback and for taking the time to post this review. It's our customers who allow us to constantly improve the way we do business and we're so glad to hear that your experience with iCIMS has been great so far!

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