# Tix Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Tix the right Ticketing solution for you? Explore 191 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/9322/Tix/reviews --- Tix 4.8 (191) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Tix Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews KS Katrina S PresidentEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “The ability to pay for reservations online has been a huge help, and we hope for more digital enhancements (namely, the ability for customers to exchange their tickets online) in the future“ September 25, 2025 Namratha C Product ownerInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “Outdated hardware integration, like clunky credit card swipers instead of scanners, hampers check-in“ February 27, 2026 SN Susan N OwnerEntertainment, Self-employedUsed the software for: More than 2 years. “For the most part, I like the ease in setting up an event and the report functions. If there is information I need, I can usually find a report that.“ September 20, 2025 RJ Rhonda J Boxoffice CoordinatorEntertainment, 11 - 50 employeesUsed the software for: More than 2 years. “Not being ablevto set up our own seating charts. And not being able to delete ones we no longer used.“ September 19, 2025 AD Alex D PRESIDENTEntertainment, Self-employedUsed the software for: 1-2 years. “Enhancing the user interface to be more intuitive and adding features that automate or streamline repetitive tasks would greatly reduce manual work.“ September 19, 2025 LF Logan F Director of ArtsReligious Institutions, 51 - 200 employeesUsed the software for: More than 2 years. “They seem to have trouble logging in and selecting performances on their own.“ September 25, 2025 FB Frank B Box Office ManagerEntertainment, 11 - 50 employeesUsed the software for: More than 2 years. “Customer support is wonderful and helpful and immediately responsive. Whenever I find a bug or ask for a feature enhancement, my requests and feedback are taken seriously and almost always addressed quickly.“ September 18, 2025 CC Connie C Box Office VolunteePerforming Arts, 51 - 200 employeesUsed the software for: More than 2 years. “Customer service via a phone call to our service manager takes a while.“ September 18, 2025 ## Showing most helpful reviews Showing 1-25 of 191 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Product owner Information Technology and Services Used the software for: 1-2 years ### "Reliable Ticketing and Stellar Support" February 27, 2026 4.0 reliable core tools ,responsive reps ,unbeatable for the price, ideal for theater or mid-sized venue Pros Best for ticket reservation barcode scanning for seamless check-in and reliable for high-volume sale Cons Outdated hardware integration, like clunky credit card swipers instead of scanners, hampers check-in Review Source AD Alex D. PRESIDENT Entertainment Used the software for: 1-2 years ### "A Reliable and Solid Platform with Great Potential" September 19, 2025 4.0 Pros As an event promoter and ticket seller, I've found Tix.com to be an excellent solution for handling all my basic needs. The platform offers great value for the money, providing a robust set of tools without a prohibitive cost. One of the standout features is the customer service; the support team is consistently responsive, knowledgeable, and genuinely helpful, which makes a significant difference when issues arise. While Tix.com effectively serves its core purpose, there is considerable space for improvement, particularly concerning structural design and data entry. Enhancing the user interface to be more intuitive and adding features that automate or streamline repetitive tasks would greatly reduce manual work. These improvements would make the system not just functional, but truly convenient and efficient for users managing multiple events. Overall, Tix.com is a dependable and affordable ticketing platform backed by excellent support. Cons the least-liked aspect of Tix.com is the amount of manual work required for data entry and structural configuration, especially when dealing with specific ticketing scenarios. Having to manually block off the majority of a large venue for a small ticket allotment is a key example of a process that could be improved with more convenient features to eliminate unwanted labor. Switched from [AudienceView](https://www.capterra.com/p/114659/AudienceView-Professional/) I didn't like my old system. Very simple answer Review Source Response from Tix October 19, 2025 Alex, thank you for your detailed feedback! We're thrilled to hear that Tix.com has been a reliable and cost-effective solution for your organization, and we truly appreciate your recognition of our support team — we take great pride in maintaining a high service level. We also sincerely appreciate you highlighting areas where we can do better. While it can be difficult to automate processes for more complex ticketing scenarios, we continue to do what we can to improve efficiency. Thanks for choosing Tix! Silvia Mahoney Tix, Inc. MW Mari W. Exec. Director Used the software for: ### "Personal interaction with staff is excellent, navigation of site not easy." April 11, 2016 3.0 Cannot easily find solutions to problems on our own, generally must call and speak with rep to get answer - it works if its during office hours but not on weekends or evenings. At times feel as though I'm going in a circle. Review Source Response from Tix April 12, 2016 Mari, thank you for your feedback. We offer a number of different tools that are available to help you maximize your use of our system, including a Knowledge Base, video tutorials, and onboarding emails. Additionally, our system features online, contextual help from within our various programs and reports. With respect to our availability, we offer 24/7 support at no cost - we can be reached outside of our office hours by calling our Support number. Thanks again for your feedback - we welcome the opportunity to help you get the most out of Tix. Silvia Mahoney | Tix, Inc. JO Jeff O. Chief Operating Officer Non-Profit Organization Management Used the software for: 2+ years ### "Tix Easy to Work With " December 29, 2025 5.0 I have had nothing but a good experience with the Tix staff. They are always responsive and quick to reply with answers. Pros The ease of working with their staff. All of the reports are great also. Anything I want to find out, it's there. Cons How it's not very integrative with credit card readers. I have to use a really outdated credit card swipe, and would like to have used something more modern or a scanner. Review Source Response from Tix January 6, 2026 Jeff, I'm glad to hear that you've had a positive experience with Tix. We pride ourselves on maintaining a high service level and appreciate your acknowledgment of that. We are also happy to hear that you're getting the information you need from our reports. The use of card readers is often tied to the payment processor being used, so please reach out to us when you have a chance to discuss your card reader options. Thank you for choosing Tix! LF Logan F. Director of Arts Religious Institutions Used the software for: 2+ years ### "Great Support!" September 25, 2025 5.0 Solid, runs pretty well for the majority of patrons. I like the rate we pay compared to most other ticketing services I've looked into. Pros I like the staff support. Iris and Patti do a wonderful job helping me solve problems! I also like how simple the software is to use. Cons Sometimes it can take a while to get tickets sorted out for patrons. They seem to have trouble logging in and selecting performances on their own. This tends to be older patrons who generally have difficulty with technology, computers, etc. I often help them on the phone because they can't book tickets. Alternatives considered [AudienceView](https://www.capterra.com/p/114659/AudienceView-Professional/) Reason for choosing Tix Price and ease of use. I liked the customer support staff of Tix too! Thanks guys! Review Source Response from Tix October 23, 2025 Logan, thank you so much for your thoughtful feedback! We’re thrilled to hear that you find the software easy to use and that our team has been so helpful—your appreciation means a lot, and we’ll be sure to share your compliments with them. We also understand the challenges some patrons face when navigating online ticketing, especially those less familiar with technology. We appreciate you taking the time to assist them personally—it shows great care for your customers. We’re continually exploring ways to make the purchase process even more intuitive for all patrons and will keep your feedback in mind as we work toward future improvements. It’s wonderful to know that Tix continues to provide solid performance and good value for your organization. Thank you for your continued partnership! Thank you for choosing Tix! Silvia Mahoney Tix, Inc. MB Maria B. Box Office and Group Sales Manager Entertainment Used the software for: 2+ years ### "Highly Recommend!" September 25, 2025 5.0 Having moved through three ticketing systems in three years, Tix is by far the best and perfect for our needs. Pros Tix is super easy to learn both from a selling and from a management perspective and their training videos and articles are very helpful! Tix Support provides quick responses to issues and were fantastic collaborators during customer data migration & resolving challenges. They have been an enormous help managing fake accounts and overall security of customer information. Events and Packages are straight forward to create and manage and fees are quite reasonable. Cons We love the pre-formatted reports and ability to customize but at times it can be hard to customize to our exact desired outcome. Alternatives considered [Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)[TicketLeap](https://www.capterra.com/p/14204/TicketLeap/) Reason for choosing Tix Functionality, pricing, reporting, CRM, ability to create packages Review Source Response from Tix October 23, 2025 Maria, thank you so much for your wonderful feedback! We’re thrilled to hear that Tix has been a great fit for your organization and that you’ve found the platform easy to learn and manage. It’s great to know our training resources, reporting tools, and support team have all contributed to a smooth experience—especially during your data migration and security management. We’ll be sure to share your kind words with our support staff! We also appreciate your comments about report customization. We understand how valuable it is to have full flexibility when analyzing your data, and feedback like yours helps us continue improving those capabilities. Thank you for choosing Tix! Silvia Mahoney Tix, Inc. ED Eril D. Performer Entertainment Used the software for: 2+ years ### "Tix survey? I don’t know. You asked for this." September 20, 2025 4.0 So far it’s been positive. A few hiccups here and there, but Surgió had been great at helping us and doing it quickly. Pros It’s pretty easy to use and the fees are reasonable. If I do have an issue I can call and someone gets back to me pretty quick. Cons I wish when people bought tickets it said “tax” instead fees. We often get people calling to see if they can order the tickets over the phone to avoid the “fees” and I have to explain that it’s tax. It’s more work for me but I also think it makes us look bad because “fees” are pretty shady. I don’t want people thinking we’re charging more just because. Switched from [TicketLeap](https://www.capterra.com/p/14204/TicketLeap/) We used vendini, that sent available as an option. Vendini was terrible and they were doing some sort of rebranding into a new product. It looked like the new product was going to be even worse than Vendini so we thought it was a good time to jump. Review Source Response from Tix October 21, 2025 Thank you for the thoughtful feedback— we're glad to hear that the system has been easy to use and that you've received quick, helpful support from our team! We understand your point about the all-in-one "fees" label. We know how important it is to communicate clearly with your customers, and to provide you the tools to work efficiently. The ability for our clients to add their own fees and label them accordingly is something that is on our roadmap; that functionality should allay any confusion as to what are fees versus what are taxes. Thank you for choosing Tix! Silvia Mahoney Tix, Inc. CW Collin W. General Manager Entertainment Used the software for: 2+ years ### "The Perfect Ticketing Software for Smaller Venues!" September 19, 2025 5.0 Overall a very good experience in the 4+ years I have used TIX. Their customer service is top notch. The pricing is very reasonable and it works well for our smaller venue! If a few key features could be added, it would be phenomenal! Pros Tix is a great ticketing service for our smaller venue! I switched over our 300 seat venue to TIX back in 2021 and am more than pleased! The event management functionality is great, as it is very simple to add and create new events, set templates, and quickly duplicate events that are repeated. The cost is very reasonable and I feel is quite a good value for a smaller venue without a huge budget. It is simple to use, with very little issues. Overall, very solid! Cons What I like the least is the lack of a few key features that other ticketing companies have such as the ability to sell gift cards. I wish the emailing platform was a little more diverse as I feel the template is a but stagnant. The website itself doesn't have a great UI and can be a bit clunky on mobile. Alternatives considered [Etix](https://www.capterra.com/p/9348/Etix/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Tix Better Pricing Email Blast capability Great Customer Service Seemed to be a great fit for smaller venues. Switched from [AudienceView](https://www.capterra.com/p/114659/AudienceView-Professional/) Vendini went "out of business" and was switching over to AudienceView and I did not like the newer platform. Review Source Response from Tix October 19, 2025 Collin, we appreciate your thoughtful feedback! We're glad that you’ve had a positive experience with Tix over the past four years. Know that we hear you on the areas where we can improve. Many of our system enhancements are driven by suggestions from our users, and we will certainly pass along your comments about adding gift card functionality, enhancing our email offerings, and updating our mobile UI. Thank you again for choosing Tix - we’re committed to making your Tix experience even better in the future! Silvia Mahoney Tix, Inc. KS Katrina S. President Entertainment Used the software for: 2+ years ### "Strong Solution for Mid-Sized Theatre" September 25, 2025 4.0 Overall, Marietta Theatre Company is happy with Tix's offering and service. The ability to pay for reservations online has been a huge help, and we hope for more digital enhancements (namely, the ability for customers to exchange their tickets online) in the future Pros Strong reporting capabilities. Iris is a very helpful with customer service. The system is intuitive and fairly easy to learn, with plenty of guidance, as needed. Cons Inability to sell gift certificates and for customers to exchange their own seats online (with or without a fee). Having to log in to purchase is also not ideal. Alternatives considered [AXS2LMS](https://www.capterra.com/p/191530/AXS2LMS/)[Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/) Reason for choosing Tix Seemed more suitable for a growing nonprofit offering a full season and individual tickets, rather than concerts or one-off events Review Source Response from Tix October 23, 2025 Katrina, thank you for taking the time to share your feedback! We’re delighted to hear that you find Tix’s reporting tools strong, the system intuitive, and our support team helpful. We’ll be sure to pass along your kind words to your Account Manager! We also appreciate your suggestions regarding gift certificates, online ticket exchanges, and guest checkout options. We understand how those features could make the experience even smoother for both your team and your patrons. We’re so glad to hear that Tix has been a great fit for Marietta Theatre Company. Thank you for choosing Tix! Silvia Mahoney Tix, Inc. KKM Kerry Kristine M. Admins Team Performing Arts Used the software for: 2+ years ### "Longtime Tix.com Customer Review" September 20, 2025 4.0 We're mostly very happy with the tix.com relationship. Our ticketing fees seem to be less than most and the customer service from your team is really great. Just a few things to tweak above, and we're all GOOD! But we thank you for your support. We love keeping this platform consistent for our fans. Pros Customer Service is ALWAYS readily available and we've had the same rep for a long time now, which is both comforting and helpful. We can always get a quick answer or reply from anyone when we need it. Cons We absolytely HATE being charged the $25 for the disputes that come through especially when they are settled in our favor. We also wish there was a fair way to refund people when they make an accidental duplicate purchase or their card isn't recognized for some reason by the platform. We've had this happen before and it's complicated for us to reconcile. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)[TicketLeap](https://www.capterra.com/p/14204/TicketLeap/) Reason for choosing Tix I think at the time, the platform was easy to navigate and the ticket fees were the best of the group. Review Source Response from Tix October 22, 2025 Kerry Kristine, thank you for the thoughtful and honest feedback—we’re so glad to hear that your experience with our customer service has been positive, and that having a consistent rep has been a helpful part of that. We truly value the relationship we've built with you. We also understand your concerns around dispute fees and the challenges that come with resolving payment issues. These situations can be frustrating, and we’ll make sure your concerns in this are shared with our team. We're grateful for your continued partnership and support. Thanks for choosing Tix! Silvia Mahoney Tix, Inc. CM Christopher M. Senior Lecturer Entertainment Used the software for: 2+ years ### "Highly recommend Tix to all!" September 26, 2025 5.0 Have worked with Tix since 2010 in various institutions; Positive all-round experience, both in Tix customer service and issue resolution; Grade A+. Pros Very user-friendly; every need by administrator is accounted for in the system; Excellent customer service. Cons Not much; Hard to find the best report needed (I just don't use all the reports) but all are valuable. Review Source Response from Tix October 24, 2025 Christopher, thank you so much for your kind words and for being a long-time Tix partner! We’re delighted to hear that you find the system user-friendly and that it meets your administrative needs. We appreciate your feedback about reports—there are a lot of options, and we understand it can take time to find the one that fits best. Our team is always happy to help you identify or customize the right reports for your needs anytime. Thank you again for your trust and partnership over the years. We truly value your continued confidence in Tix and are thrilled to have earned your “Grade A+”! Thank you for choosing Tix! Silvia Mahoney Tix, Inc. TK Tenae K. Owner Facilities Services Used the software for: I used a free trial ### "Try Tix for your events Big or small." December 4, 2024 4.0 Will use again, as a first time user i found it very easy to set up. Pros we were able to offer season subscriptions to our podcast. it worked out great for our first event Cons we didnt have much problem with Tix as a small event. there were some changes we needed to adjust after changing venues, that was a tiny issue. Review Source TI Tom I. President Entertainment Used the software for: 2+ years ### "Best Ticketing Service By Far" May 19, 2022 5.0 Tix are great to deal with. Very honest and don't add hidden fees. What they say that they will do happens. Pros It is an easy company to deal with. The ticketing is very professional and efficient. Cons We need some training with setting up our ticketing so that we have more control without needing help. Reason for choosing Tix Price. Local company where I can speak to the owner if I need to. Did not trust other companies with the contact information of our customers. Review Source SP Stephanie P. Office Manager Non-Profit Organization Management Used the software for: 2+ years ### "My Tix Review :)" May 26, 2022 5.0 Iris Pechinek is the most valuable asset that TIX offers us! Pros Ease of use - easy to link. Flexible options for our "unique" events and needs. Cons Can't edit address changes during order - can create a hassle when matching credit card payments with a zip code. Why can't a partial refund be integrated with our credit card processer? Review Source jC joe C. President Sports Used the software for: 2+ years ### "Great platform and customer service !" January 25, 2023 5.0 Not thrill with pronouns listed on emails from the team. This is divisive / political and has no place in the corporate world but Customer service makes up for it. Pros Easy to use! Great customer support! I highly recommend Tix.com Cons Cant keep my credit card on file but other than that all is good. Review Source SB Sonya B. Office Manager Fine Art Used the software for: 1-2 years ### "The Whole Backstage" December 9, 2022 5.0 It's all good. If I have any issues, customer service \[SENSITIVE CONTENT\] is very quick with a resolution response. Pros It is very user friendly. When we switched ticketing agents, no issues uploading existing customer information. So far, has met most of our needs. Cons One feature that would be helpful to me is, in the "sell" mode, when cursor is hovering over a seat, would show who purchased it. Review Source MD Michael D. President Entertainment Used the software for: 2+ years ### "Tix Fan" May 20, 2022 5.0 GREAT,Great! Service Pros TIX does a great job keeping up with industry changes and customer needs. Cons Would like an easier method to add events to icalendar. Reason for choosing Tix Ease of use for myself and customers. Review Source RA Rita A. Box Office Manager Used the software for: ### "The Excellent Customer Service has made working with this system a breeze!" May 4, 2016 4.0 I have worked with these people and this system for seven years working for three companies. While there are some glitches, overall the system is simple to use and the Customer Service is outstanding! They have enabled me to streamline processes that were consuming more time than humanly endurable with the automatic renewal system. They advise me of the system parameters and what it can do for me, and have educated me to use it proficiently throughout the years. They take ownership of my problems and resolve them by whatever it takes to get the job done, including being most accommodating customizing reports, seat maps, customer letters, emails, etc. as needed and adapting their programming to meet my unique needs, a rare option in this world! I have never experienced more concern for my issues and dedication to resolving them than I have with this staff of experts. They continually enhance and improve their system and incorporate my requests whenever possible. They are truly committed to excellence going above and beyond providing extraordinary Customer Service and are quick to respond to my often urgent needs and resolved issues I deemed hopeless. They listen to my problems, have eased my frustrations and spent hours and hours on the phone with me and my complications over the years. I have worked with other systems that had no one to talk with and no "phone a friend" option which I found unbearable. Although I have never met any of the staff, I regard them as my friends as I am the friend in need and they are the friends indeed! Review Source Response from Tix June 18, 2016 Rita, thank you for taking the time to provide your feedback. Your challenges are our challenges and we do what we can to ensure that our system helps you do things as efficiently and productively as possible. We appreciate you and hold you in kind regard as well. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc. AM AJ M. Operations Manager Sports Used the software for: 2+ years ### "Simple, Great Customer Service that is always there to help and make things work properly" June 6, 2018 5.0 Selling tickets 24-7 Pros It is a simple program to use. Easy Setup events allows you to get other work done to make your event successful Cons Lack of social media connection. Lack of information that can be placed on the tickets and being and to use the same information on the online and box office tickets. Need to be able to rename the categories on the e ticket to be able to put more coupons. Need to have an option to automatically set when to change ticket prices so you do not have to wait up until midnight. Review Source JN Jim N. Direcotr Used the software for: 2+ years ### "Best choice for the price" December 5, 2017 5.0 Pros Online seat selection ordering is very efficient. Ease of use: inexperienced box office volunteers can be up and running with 5 minutes of training Cons Customer data maintenance is a bit lean, sorting out any duplications can get tedious. However, other systems that do more cost a lot more Review Source ES Ellie S. Director of Visitor Services Used the software for: ### "Easy, efficient and inexpensive!" June 24, 2015 5.0 We used to spend countless hours chasing tickets and providing maintenance for our ticket printers. As a service provider, when it came time to determine what system to use for printing tickets and tracking customer support issues, I knew there were a lot of choices. I looked into ticketing systems I have used in the past that require a lot of support and local maintenance and found a few light weight systems that I could install myself. Since coming on board in 2008, Tix.com has been n amazing support system for our company. These days, I try modeling our own support after Tix. com's. The service is great, the product is awesome, and they have an extensive help center to help answer any questions. The ticketing service itself is intuitive and easy to use. Would definitely recommend it!. It's very convenient and we now have the right tool to support our guests. Our guests are updated via emails directly and I received notices 24/7 of any tickets created. Tix. com fulfills all of my current needs and is a robust option for the future when the business takes off and I have a few more agents working with me, or a hundred:). This system has already proven that it can grow with our needs. We are more than satisfied with TIX. com. It has provided the support and training as well as its social media links, which helps us stay connected to our customers. Review Source DP Dustin P. Media Relations Used the software for: 1-2 years ### "Tix.com the service to use" June 22, 2016 5.0 Interface is easy to use, customer service is quick to respond and handle problems. Steve Moore, our rep is always super helpful. Pros Everything all in one place and easy to access. Review Source Response from Tix December 13, 2016 We appreciate your feedback, Dustin. We're happy to hear you've had no issues working with our system and that Steve has been there to help with any questions you may have. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc. EF Evan F. Treasurer Non-Profit Organization Management Used the software for: 2+ years ### "Perfect solution for our community theater" June 13, 2016 5.0 We are a community theater that puts on 3 or so shows a year. Tix.com is easy to use and has support that gets directly back to you and help you! Pros Extremely easy to use. We do a lot of the same type of shows, so having features that allow us an easy way to setup 6 performances is a real benefit. Cons Nothing. We haven't had any complaints at all. I would say the cost, but in the end it costs us about what the credit card swipe fees would cost. Review Source Response from Tix June 17, 2016 Thank you for taking the time to provide your feedback, Evan. We're happy to hear that our system has made your event setup process a breeze. We strive to provide the most user friendly, affordable ticketing option possible for non-profits, so thank you for choosing Tix! Silvia Mahoney | Tix, Inc. RF Robyn F. Special Events Coordinator Used the software for: ### "Its a learning curve" March 19, 2015 4.0 Although there are a lot of components to setting up ticket sales of multiple types, at multiple price points and with multiple distribution options, I wish the Tix system was a little more user friendly. I'm a reader and generally very adapt with new software and I struggled to navigate the system for the first time. I required a lot of customer support, which was excellent, its just a burden to ask 50 questions to accomplish one task. It might have been nice to see a tutorial video to lessen the excessive amount of hand holding for newbies. Now that I understand the system, it's a piece of cake, the beginning was rough. Our service rep was very helpful, thorough and attentive, I appreciate his help more than I can say! Review Source Response from Tix March 19, 2015 Robyn, we try to make our system as easy as possible to navigate through, so we certainly appreciate your feedback. Our system does feature an online Help section that includes video tutorials and access to our Knowledge Base. Please do not hesitate to call or email if I can be of any assistance to you. Silvia Mahoney | Tix, Inc. | 800.504.4849 Ext. 233 PJ Pamela J. Operations Manager Entertainment Used the software for: 2+ years ### "I always get the answer and instruction that I need from a friendly staff." September 29, 2017 5.0 Simplicity of use, affordable price and consistent tech support. Pros The software is straight forward in it's set up. To set up an event, one simply clicks through the pages inserting production information and then it's finished. If there are modification, that is easily done by clicking on "modify event". An instruction video along with tabs and menus walk one through the steps and tech support always has a real person available, not automation. Cons Our company is in North Carolina and Tix.com is in California. The time difference is the only issue, but even with that, there is an emergency number so support is always available. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.