# WebPT Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about WebPT Software - reviews, pricing plans, popular comparisons to other Physical Therapy products and more. Source: https://www.capterra.com/p/92920/WebPT --- # WebPT Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) WebPT ## What is WebPT? WebPT is the leading rehab therapy software platform for enhancing patient care and fueling business growth. Its web-based software enables physical therapists, occupational therapists, and speech-language pathologists to seamlessly schedule, document, and bill from a single, integrated platform—all while offering clinic owners the business intelligence necessary to optimize staff, performance, inform treatment plans, and maximize revenue. ## What is WebPT used for? [Physical Therapy](https://www.capterra.com/physical-therapy-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Patient Scheduling](https://www.capterra.com/patient-scheduling-software/) Top alternative Featured Overall rating Based on 480 user reviews Reviews sentiment Positive 84% Neutral 9% Negative 8% Pros & cons Efficient daily workflow experience Smooth onboarding and training Recurring glitches and unresolved errors High and increasing costs Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for WebPT?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.webpt.com/&name=WebPT) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### WebPT 4.2 (480) VS. [4.6 (89)](https://www.capterra.com/p/190479/Nookal/reviews/) Starting Price Contact vendor Starting Price $55 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (478) Ease Of Use 4.4 (708) Value For Money 4.0 (304) Value For Money 4.3 (578) Customer Service 4.1 (421) Customer Service 4.4 (644) ## WebPT alternatives Highest Rated [4.8 (499)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (53)](https://www.capterra.com/p/187418/Juvonno/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (204)](https://www.capterra.com/p/180530/Power-Diary/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Fusion](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/) [4.3 (708)](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/) [View all alternatives](https://www.capterra.com/p/92920/WebPT/alternatives/) ## Who uses WebPT? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Efficient daily workflow experience 93% positive reviews out of 61 Most reviewers describe ease of use as streamlining tasks, reducing training time, and simplifying daily operations. Recurring glitches and unresolved errors 76% negative reviews out of 51 Most reviewers describe bugs and issues as frequent glitches, unreliable updates, and slow resolution of technical problems. Morgan N Physical Therapist Assistant, 51 - 200 employees. "I cannot stand the frequent glitches, system outages, and the "smart text" input that erases all typed data (happened to me 4 times today already)." Smooth onboarding and training 86% positive reviews out of 44 Most reviewers find training and learning curve manageable, with quick adaptation and helpful support for new staff. High and increasing costs 57% negative reviews out of 37 Some reviewers indicate pricing is expensive, with frequent price hikes and unclear value for solo or small practices. Steve L Director of Business Development, 51 - 200 employees. "Cost is not worth the overall product value and the cost is increasing per information presented by WebPT over the past month." Intuitive and accessible design 91% positive reviews out of 35 Most reviewers indicate user interface is straightforward, making navigation and completing tasks uncomplicated for all users. Frequent outages and slowdowns 86% negative reviews out of 37 Most reviewers report performance and speed issues, including slow loading, downtime, and productivity loss during outages. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. HIPAA Compliant 4.6 (52) 69.23% of 52 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection For Physical Therapy 4.0 (46) 71.74% of 46 reviewers that rated this feature as important or highly important Designed specifically for physical therapy practices EMR/EHR 3.8 (41) 70.73% of 41 reviewers that rated this feature as important or highly important Create and securely store digital patient records Charting 3.5 (33) 69.70% of 33 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Appointment Management 3.9 (32) 68.75% of 32 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Billing & Invoicing 3.7 (27) 74.07% of 27 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers WebPT 95 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Creation, administration, and evaluation of assessments or tests Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Manage the treatment plan and coordination between care providers and patients with special health care needs Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Communicate using direct chat or messages within the system Process of submitting and following up on claims with insurance companies Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate Private online space that lets businesses securely share documents and provide information access to clients Securely transfer, access, exchange, integrate or use data with different providers or systems Automatically generates E/M codes based on information collected during patient charting Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Automated reminders and confirmations for booked appointments and events via text or email Accept and process credit card transactions Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Tools that provide relevant information at specific times to support judgments and courses of action Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Electronically collect payments for goods or services Create and send email blasts/campaigns Create and securely store digital patient records Database of frequently used, popular workout routines Track and manage staff profiles, recruitment, schedules, productivity, career development and performance Serves chiropractic practices Designed for the use of occupational therapists Designed specifically for physical therapy practices Designed for the use of speech therapists Store, manage and track all forms in a centralized location Establish measurable goals and objectives and track their progress over a specific period of time Compliant with healthcare rules and regulations around the world Compliant with HIPAA, which sets standards for sensitive patient data protection Information, data and reports that are being tracked over time Checking eligibility of patients for different insurance claims Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage Captures invoice data and maintains comprehensive records for auditing and reporting purposes Ability to chat online in real time Manage billing and payments for a healthcare provider Access software remotely via mobile devices Manage and support multiple locations Supports practices with multiple healthcare professionals For practices with multiple providers The ability to choose between different appointments in a selection. Track and monitor patient no-show rates Send personal messages to clients or attendees Create new forms and/or use ready-made online form templates Track and organize online shifts Patients can register for appointments in advance online Managing and tracking patient health, progress, communication, and treatment plans Online portal where patients can access information such as health records, treatment plants, etc. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Book and manage patient appointments and follow-ups Accept, record, and reconcile financial transactions Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Customizable notes that help healthcare professionals document and track patient progress Document and report the progress of ongoing projects Reporting on how each user, task or process has advanced since its initiation Ability to record, store, update, and retrieve information Schedule repeating appointments based on a duration of time Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Remotely create and access treatment plans tailored to individual patients based on symptoms Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor sales and make necessary adjustment in order to increase demand and revenue Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Send messages via SMS Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Track and manage the scheduling of tasks Meet with patients remotely Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Create treatment plans that document interventions and outcomes to track patient progress Connect with meeting participants remotely over video Connect in virtual environment through the internet with webcams/microphones by computer/phones/tablets. Record, update and manage waiting lists Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.1 (449) 4.1 Based on 449 reviews ## Pricing Value for money 4.0 (304) ### Starting price Contact vendor for pricing Free trial not available [View all Pricing Plans](https://www.capterra.com/p/92920/WebPT/pricing/) Value for money 4.0 (304) 4.0 Based on 304 reviews ## Integrations [ athenaOne](https://www.capterra.com/p/98735/athenaOne/)[ eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[ ModMed](https://www.capterra.com/p/124590/EMA/)[ Therabill](https://www.capterra.com/p/109769/TheraBill/)[ Veradigm EHR](https://www.capterra.com/p/276111/Veradigm-EHR/)[ MEDITECH Expanse](https://www.capterra.com/p/99070/Practice-Management-Solution/)[ Worldpay for Enterprise](https://www.capterra.com/p/165694/Virtual-Terminal/)[ Wibbi](https://www.capterra.com/p/219523/Wibbi/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (421) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (421) 4.1 Based on 421 reviews ## User reviews Overall rating 4.2 Based on 480 reviews Filter by rating 5(246) 4(147) 3(49) 2(7) 1(31) Mentioned topic Sorted by most recent RJ Rhonda J. Medical Receptionist Medical Practice ### "Webpt Great System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 21, 2026 Webpt is a great system to have when you work in the Physical Therapy business. You know your patients information is secure. Pros I use webpt on a daily base all day long 5 days a week. Their patient record system is great. Customer support is very prompt in responding to your concern. We have never had a security breeching problem. Cons We have issues when webpt does updates, we can't get into webpt, files won't load. error messages that make your refresh. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP Anisha P. PHYSICAL THERAPIST Hospital & Health Care ### "Web PT user review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 30, 2026 I have always had a good experience with WebPT when using the EHR. Customer service was also always helpful if there were problems Pros Love WebPT for ease of use, great interface, easy scheduling and great note taking capacity. I mostly used it when working for other companies (not so much on my own), so am most familiar with note taking and patient records. Cons When looking into a service EHR for my private practice, Web PT was just much too expensive as compared to competitors Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BV Brandon V. Physiotherapist Health, Wellness and Fitness ### "WebPT Gets the Job DONE" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 24, 2025 Had a positive experience. Often times, WebPT did not have much in the way of technical issues at all, and it did a good job carrying over information from previous note, so there was not much that needed to be added outside of what the day held. Scheduling was very easy and straight forward as well . Pros WebPT was constantly making updates to improve their software. Updates usually were timely and did not occur during work hours, so did not impact my ability to perform work related duties/tasks Cons I felt like the interface was slightly out dated. Would have liked something more intelligent, and more progressed in terms of options to expedite getting notes done Switched from [SPRY](https://www.capterra.com/p/10002555/SPRY/) Company switched from WEBPT to SPRY int eh spring of 2024 Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RB Rosalind B. Billing Manager Hospital & Health Care ### "WebPT Ok for Basic Therapy EMR" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 1, 2025 Pros The software is fairly user friendly. Applying patient payments is straight forward. Connection to the billing software (Therabill) is convenient. Easy to retrieve treatment records. Cons Therapists don't have the option to use minutes instead of units for CPT codes. Billing report doesn't include the time of appointment, which would be helpful to create a session in Therabill if needed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WC Wendy C. Owner Physical Therapist Medical Practice ### "No provision for medical records after you leave. Data transfer is usless" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 September 26, 2025 Pros It was okay when I was using it. It got too expensive with large price increases each year. I switched to Hello Note. This is a much simpler and easier-to-use system for much less money. Cons BEWARE: The data they give if you leave or close your business is unacceptable. There is no way to find individual medical records. We are required to keep medical records accessible to patients and legal medical record requests for 7 -10 years. The records are sent over in hundreds of folders that are randomly named in no logical order. There is no way to find an individual record by name or date of service, Customer support provides no help. They are making me legally out of compliance for not being able to provide required access to records. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AG Aaron G. Physical therapist Medical Practice ### "Choose any other EMR" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 May 12, 2025 I left WebPT due to poor software performance and high cost. I would not chose WebPT again. I feel like WebPT has caused increased burn out, and it has definitely cost us a lot of money in lost revenues. Pros It is an all in one EMR that can do everything you need. Other than that there was not much that I liked about it. Cons The cost was high for software that constantly crashed or did not work as expected. My least favorite was the inability to calculate the time spent on CPT codes. This was “in the works” years ago, but it has still not been fixed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JW John W. Owner Health, Wellness and Fitness ### "Poor service and very limited capabilities" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 14, 2025 I've had WebPT for 3 years now. During that time, we have at least one major outage every quarter, where the system has been down for over a day, impacting my physical therapy clinic. I also decided to switch to a new EMR, where they automatically renewed my contract and are wanting to charge me an early termination fee, even though they had too many outages. Pros Not much, but the landing page after login is handy. Other than that, the system is very limited in it's capabilities. Cons Functionality and customer service were seriously lacking. The authorization feature is often inaccurate, the visit counts are often incorrect, and their customer service is awful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR Jenna R. Clinical Guest Coordinator Medical Practice ### "WebPT is great" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 10, 2025 Overall the system is very easy to work through and learn Pros I love the ease of navigating the system. I was trained for less than 8 hours and was able to move through the system with ease. I highly recommend WebPT in any medical office. Cons I don't like that it does not communicate with the other system I work with daily. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VK Vilma K. Office Manager Health, Wellness and Fitness ### "WebPT was good, but crashed often" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 March 31, 2025 When it was working it was a fine experience. The scheduling and note modules were good, but the billing module sometimes got confusing. I did not like that the billing module had to be opened separately with an additional log in. Pros The scheduling module was easy to navigate, making recurring/group appointments was simple and I liked having the option of deleting the entire group of appointments or on an individual basis. Cons Its CONSTANT shut downs. My clinic began printing the next day's schedule out in case we lost access to who was meant to come in. When the site would shut down we'd be locked out of access for an hour minimum which is very stressful in a medical office. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GB Gedion B. Customer manager Media Production ### "A reliable healthcare management tool." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 27, 2025 The product is easy to use. You don't have to be a medic person to implement it. It is so easy to navigate different tabs of the software. Pros Software ease of use and ability to document and access patients records seamlessly. Cons WebPT is quite expensive and has time to time outage which affects its implementation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/92920/WebPT/reviews/) Popular comparisons [Fusion vs WebPT](https://www.capterra.com/compare/92920-136876/WebPT-vs-Pediatric-Therapy-EMR)[Jane vs WebPT](https://www.capterra.com/compare/92920-178984/WebPT-vs-Jane-App)[Net Health vs WebPT](https://www.capterra.com/compare/92920-161261/WebPT-vs-ReDoc-powered-by-xfit)[Prompt vs WebPT](https://www.capterra.com/compare/92920-197381/WebPT-vs-Prompt)[Carepatron vs WebPT](https://www.capterra.com/compare/92920-195467/WebPT-vs-Care-Patron) [Zanda vs WebPT](https://www.capterra.com/compare/92920-180530/WebPT-vs-Power-Diary)[Pabau vs WebPT](https://www.capterra.com/compare/92920-140062/WebPT-vs-Pabau-CRM)[Tebra vs WebPT](https://www.capterra.com/compare/92920-129169/WebPT-vs-Tebra)[athenaOne vs WebPT](https://www.capterra.com/compare/92920-98735/WebPT-vs-athenaOne)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)