# SiteLink Web Edition Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SiteLink Web Edition the right Self Storage solution for you? Explore 452 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92752/SiteLink-Web-Edition/reviews --- SiteLink Web Edition 4.7 (452) [View alternatives](https://www.capterra.com/p/92752/SiteLink-Web-Edition/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SiteLink Web Edition Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews AR April R On site ManagerManagement Consulting, 2 - 10 employeesUsed the software for: More than 2 years. “It helps me keep everything up to date with reminders for all events rather its billing, birthdays, or invoices“ May 26, 2023 Joseph V MgrTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: 1-2 years. “Very frustrating that it not beeing a true web software and was sold that it was, the web edition had to be loaded on each desktop, and the my hub which is the web portal lacked so many features, I can't begin to describe. “ October 13, 2023 AR Allison R OwnerFacilities Services, 2 - 10 employeesUsed the software for: More than 2 years. “They were always good to respond and quickly service our needs.“ May 31, 2025 MH Monica H ManagerFacilities Services, Self-employedUsed the software for: More than 2 years. “Some reversals are a little difficult to figure out on you own if not done a lot.“ September 23, 2024 AK Angie K Office ManagerFacilities Services, 2 - 10 employeesUsed the software for: More than 2 years. “I came in not knowing much about the storage industry - our company uses SiteLink and it was easy to navigate and teach myself how to add items needed and help my customers. “ June 7, 2023 BM Brett M Special Projects ManagerWarehousing, 11 - 50 employeesUsed the software for: 1-2 years. “I have issues changing notes on lockers.“ September 17, 2024 ML Michael L Client Relations ManagerRetail, 11 - 50 employeesUsed the software for: More than 2 years. “I like the fact that you can flow from one task to another“ September 23, 2024 kp kari p SCSConsumer Services, 51 - 200 employeesUsed the software for: 6-12 months. “update some time dont work properly and offices that are solo have to wait for an admin to fix“ May 26, 2023 ## Showing most helpful reviews Showing 1-25 of 452 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Frank C. Director of Operations & Revenue Management Used the software for: 2+ years ### "Best software in the business. Very intuitive and user friendly as well as powerful." June 29, 2018 5.0 Managing my business with best practices. Nothing else to say! Pros The ease of use is definitely the big draw. New employees pick up on it quickly allowing our business to continue as employees move around etc. Also the power the software has to easily attend to all the different scenarios that storage presents. The revenue management and inventory management functionality makes growing your business and reacting to market trends easy and seamless. The reporting is robust. Cons Having to log in after every step. Some functions need tracked but not all. Gets tedious and forces users to use minimal and not very secure log in credentials to save time. Review Source Response from Storable July 2, 2018 Thank you so much! Your administrator's settings determine whether you have to log in anew each time you want to record a transaction such as a payment or move-in. Same for log in credentials: your administrator's settings determine the length of passwords and use of "strong" passwords. We recommend the latter but also use of programs to keep up with your passwords, not just for SiteLink, such as LastPass.com We do log all manager activities including payments, credits, reversals, unit size/rate/name changes and more. Let us know if we can show reports and special log files. Thank you! Team SiteLink BB Brenda B. Manager Real Estate Used the software for: 2+ years ### "I love Sitelink" September 23, 2024 5.0 Wonderful. Have used it for 10 years. I have used another company briefly and it was a total nightmare and difficult to use. Pros It is the best program I have ever used. I always recommend Sitelink to everyone Cons Honestly the only thing I can think of is not being able to reach support on weekends. Switched from [Easy Storage Solutions](https://www.capterra.com/p/112769/Self-Storage-Software/) Our company was bought out and they use Sitelink. I was thrilled to go back to using Sitelink. Review Source AW AJ W. Manager Real Estate Used the software for: 2+ years ### "Once was a great company - nothing like they originally were. Storable = Horrible" April 28, 2025 1.0 Actively looking for a replacement to SiteLink as our Self-Storage Management software and payment processing. Pros Has a lot of Self Storage solutions - access control integration, payment processing, etc. Cons Sitelink was purchased by Storable and customer services has been stripped away in an effort to streamline and increase company profit. You now interact with tech support people IF you're luck. Regarding billing issues (which occur several times a year because they are always making changes to increase the profit - you simply have email support??? Horrible. Additionally they continue to raise their costs every 1.5-2 years like clockwork. We have been with them for 20 years and the company is has now become is a shadow of their original self since being bought out. They have won no voter awards since 2017 for a very good reason... Simply go to their website and look at the vast amount of phone numbers for various "support". Even their phone numbers don't have the same area code because they outsource to call centers. Review Source BM Brett M. Special Projects Manager Warehousing Used the software for: 1-2 years ### "Great Product but needs more functionality" September 17, 2024 4.0 I use it a lot but I would like to be able to do more. I have issues changing notes on lockers. Pros Accessible anywhere including my phone. Cons It doesn't have all functionality. It is also a different layout that can be confusing at first compared to the PC version. Alternatives considered [Spyder](https://www.capterra.com/p/235569/Spyder/) Reason for choosing SiteLink Web Edition Best customer service and product that is tried and true. Review Source CS Corey S. Owner Real Estate Used the software for: 2+ years ### "Secret to Success" September 17, 2024 5.0 SiteLink Web Edition has changed our business for the better. We truly believe it is one of the main secrets to success the industry. Pros The ease of use for rent tracking. The ability to take multiple payment methods and it all be tracked in one convenient place. Cons Being limited to the web portal on Mac computers. Review Source DB Daniel B. Facility Manager Real Estate Used the software for: 6-12 months ### "Shocked at all the positive reviews" July 18, 2020 2.0 Pretty dreadful experience overall. I could go into details about issues with each of the various services - website development, merchant services, PCI, etc. - but bottom line it is not really technical issues that were ever an issue - it has always been and remains to this day the tremendous lack of customer service, customer responsiveness, customer communications. Maybe it's because i'm a single facility operator, maybe it's because they are growing too quickly and are not growing their support staff quick enough... i don;t know.... but guaranteed i would not wish my user experience with Sitelink on my worst enemy. Pros The software is pretty robust and has a lot of really good really strong functionalities, both in terms of moving in tenants and running various reports, and inter connectivity with other adjacent software programs. Cons The absolute worst thing about Storable/Sitleink is their customer communications when it comes to coming up the learning curve as a new user addressing questions and resolving issues. Be prepared to spend a lot of time listened to their elevator music because if your experience is like mine you're going to spend a lot of time on hold. The organization is incredibly siloed - so most times the first person you speak to when you call tech support will not be able to address your problem, and will have to forward you and and you'll need to tell the whole situation again and again. I really dread calling tech support because i know that many times (not all times - but most) it is going to consume too much time. So i've turned to sending emails to tech support, and that's fine but you need to manage your expectations, for you may wait days and days and maybe more for turn around. I am user of multiple Storable solutions - Sitelink, merchant services, StorEdge, Sparefoot.... which makes this whole lack of good communications much worse. To be clear, their are good people in tech support once you manage to wade through and find them, i have had good assistance over time. However no one in tech support has a direct line (the sales people however all have direct lines!! if you get my drift) so you're never able to develop a relationship with anyone as a goto person to help address issues. Alternatives considered [Storage Commander](https://www.capterra.com/p/133936/Storage-Commander/) Reason for choosing SiteLink Web Edition I chose SiteLink in large part because of all the glowing customer reviews and because they seem to dominate the industry. Have gone through the experience of now implementing Sitelink and as mentioned a host of its affiliate products, its truly shocking to me that all these other users seem to have such a positive tech support and customer service experience. I am left to conclude that either I have a dark cloud following me around when it comes to SiteLink, or else these reviews are fabricated. Review Source AR Allison R. Owner Facilities Services Used the software for: 2+ years ### "Poor gate/pad access service" May 31, 2025 2.0 We switched gate access to Sitelink awhile back, expecting the same service we always received in the past; however, we've had issues with the gate pads ONLY (Gate works, as long as we open it from our computer). We've had to leave the gate open, because we've had issues with customers unable to get in. Pros Past customer service. We continued with Sitelink after purchasing the business in 2019. They were always good to respond and quickly service our needs. Cons Their response time is slower and we are still trying to get a problem resolved, after over a week of issues. Review Source RL Renee L. Property Manager Accounting Used the software for: 2+ years ### "Best Ever!" September 27, 2024 5.0 Excellent! Customer Service is always ready to help with any issue you have encountered. Pros So easy to learn the program and processes, much better than Centershift! Cons It would be very helpful to expand the SMS messaging service to 200 characters. Review Source MH Monica H. Manager Facilities Services Used the software for: 2+ years ### "Simple, accurate and correct." September 23, 2024 5.0 Nothing but good things to say about the program. Pros Its simple. Easy to set up and use. It adapts to other programs we use. Cons Some reversals are a little difficult to figure out on you own if not done a lot. Review Source TF Theresa F. Self Storage Property Manager Retail Used the software for: 1-2 years ### "I would Recommend Sitelink" October 2, 2024 5.0 I've been using this for many years. You must have a good, fast, internet connection for it to work properly Pros It is updated regularly and usually without hiccups. Cons When there is a hiccup with the system, it usually is handled quickly. Review Source LA Lesa A. Manager Facilities Services Used the software for: 2+ years ### "Best Customer Service!" September 23, 2024 5.0 It has been an awesome overall experience. I am so thankful for the customer service. They are so courteous and go above and beyond to help me with whatever is needed. Pros It allows me to work remotely on my laptop. Which allows a better service to my customers. Cons Not having a handbook, where I could look up how to learn how to use all the different functions it offers. Review Source TN Terry N. Owner Manager Internet Used the software for: 2+ years ### "Great Product " September 17, 2024 5.0 Exactly what we needed ! This serves every way we require to run our business ! Pros Full service application! Does everything we need for a remote operation! Cons A bit too long to load! When loading the application it feels like a long wait! Review Source DM Dona M. Owner/Operater Warehousing Used the software for: 2+ years ### "customer since 2000" August 30, 2022 5.0 I do like it. I know I am not an expert, and there are things I do not know about. And maybe what I don't like about it I could fix if I knew more. But that means; teach me better. I did the videos in the beginning, and things have changed, and I do not have time for your Webinar no matter how hard I try. And the ones I did have been okay. Pros SiteLink has grown with my business from a stand-alone in 2000 to the Web Edition with the Hub today. I like checking in using my phone or laptop at home and being able to take care of simple issues without coming to the office for a customer. Cons Updates happen a lot, and that is a good thing. But when the changes are to the way something is done, it is hard to find out how to use the new changes. I have often called because I don't have the time to research and find the direction for the recent changes. If a link to a how-to video, or this is what we just did, came in an email after every update, it would be amazing. The other thing I do not like is the Invoices. They look like they were quickly made by someone who just doesn't care. Reason for choosing SiteLink Web Edition SiteLink was in Wake Forest NC at the time, we went to the office and made our purchase there. Review Source WR Wendell R. President Consumer Services Used the software for: 2+ years ### "Sitelink has been our trusted partner in success" August 22, 2017 5.0 Without Sitelink we would have gotten sloppy with tenant records, gate codes, etc. Sitelink provides a common sense place for all of the information pieces. This has been especially helpful. The integrations and partnerships from the Sitelink Marketplace has made it much less time consuming to find and execute these additional services. Without these pre-vetted solutions i would have had trouble finding the right vendors. I have used only Sitelink partners and have only made one change in the 10 years which was to switch credit card processing to Sitelink Merchant Services. Pros Easy to learn and covers all of the bases. Very tight package, with vetted integrations and few bugs. Almost never have issues. Reminds me of the Apple ecosystem in its simplicity and reliability. Also I understand that the way they have built the server/pc standalone client/ and web client is the most reliable/secure. I simply wouldn't trust to do business with a web only version, because most of our issues over the years have been internet short outages. My manager started using Sitelink in 2007 had only used a computer in a very limited basis. She was able to rent units and do basic functions on day one. My appreciation to the Sitelink Team! Cons The only thing i'm going to say is a pro as well as a con. The price seems like alot sometimes when i think of the free or low cost options. HOWEVER; Sitelink has maintained a fixed price for us i'm going to say since we upgraded to the Web version. I believe this was 5-6 years ago. Most recently they even lowered the monthly fee thru the bundled promotion. The biggest thing is this, all of the integrations, pricing assistance, competitor tracking, website integration is beautiful as well as the credit card billing. I know these have allowed us to get and keep more customers per month, at a higher rent and longer stays. At my pricing level that only take 2-3 units to pay for the service. Again seems like alot but i can't imagine where we would be without this nice package. Recently swithed my credit card processing to Sitelink Merchant Services based on my trust of their partnership. Review Source Response from Storable August 30, 2017 "What a wonderful testimony Wendell, thank you! You hit on a key point sometimes overlooked by those shopping for self-storage software–properly implemented, feature-rich software should help bring in substantially more revenue than its cost. Increased efficiency, automation, reminders, revenue management, detailed reporting and Customer Relationship Management are just a few of the features that make SiteLink the self-storage industry's software of choice. Implementing decades of customer feedback helps keep SiteLink's user interface easy to use and operate. Have you tried our browser-based SiteLink myHub to log into your SiteLink Web Edition databases from any computer, smartphone or tablet? Move tenants in and out, take payments, manage leads to lease, view graphic reporting and much more. Try it out at myhub.sitelink.com, it is free with your Web Edition subscription. As always, please call our customer support staff should you need any assistance. You also hit on another key differentiation, the power of integrations. SiteLink's API is touted as the most comprehensive and preferred by 3rd party vendors who supply additional products and services to operators. Services like tenant insurance, web design, call centers, listing services and more. In fact, there are more than sixty SiteLink Marketplace partners to choose. It's important to find the best fit for one's business, and we are glad SiteLink's vetted partnerships helped you find integrated services, which run right out of SiteLink. Thanks again for taking the time to outline the benefits you are receiving from SiteLink and SiteLink Merchant Services. Here is to another ten years working together!" LM Linda M. Office Manager Warehousing Used the software for: 2+ years ### "Pros and Cons" October 5, 2022 5.0 Positive. For the most part I really like web edition. It has new features that weren't available in stand alone. Pros I like that I am able to access our records from anywhere. Occasionally I am required to review records in order to assess whether a customer is having gate issues or they are locked out for a reason. I like being able to see when I last raised a customer's rate. Cons Some of the web edition features are very different than the stand alone. For example, gate access is not as straight forward in the web edition as it was in the stand alone, same with adjustments - it is not as easy as finding a returned check as before. Occasionally I need to enter a check number vs looking for the individual who initiated the check. Reason for choosing SiteLink Web Edition We didn't look at other options, we had stand alone liked that format and liked what we saw with the web edition demo Review Source AA Alycia A. Facility Manager Warehousing Used the software for: 1-2 years ### "I use sitelink daily and like it but I do think there could be improvements. " May 26, 2023 5.0 Over all I think it is a helpful tool to have in the office. However like most things Sitelink could use some adjusting and improvements in some areas. Pros I like the options to edit ledgers, I like that I can edit the map on sitelink web edition, I like that you can view customer receipts and invoices all on the same page. Cons I don't like the move in process. The discount should be added at the end when payment is made. Sitelink makes it very confusing and difficult. Review Source PW Pam W. Owner Commercial Real Estate Used the software for: 2+ years ### "I'm afraid we are going to have to find another software package" November 3, 2023 3.0 The fact that it is cloud based is great, as most UK providers weirdly haven't caught up with this. Its great when it works, but OMG when it doesn't you are entirely on your own. Pros We chose Sitelink because it is Cloud based Cons Unfortunately we have found a corruption in our Sitelink package, but their customer services are simply incapable of understanding our problem. This is a Sitelink problem but they cannot accept this. The comprehension of most of the people on their phone in service is very poor indeed. My faith in the accuracy of their reports is non existent and as I believe our reports are corrupted I cannot import them into my accounts package (Quickbooks). I have spent days trying to unravel this and make manual adjustments to our data.. It is a nightmare, particularly as we may as well talk to the man in the moon as than their service team. We are now looking at alternative cloud based systems in the UK. I would recommend other facilities stay well clear of Sitelink Review Source LH Lea H. Owner Facilities Services Used the software for: 2+ years ### "The "Hub" edition to Sitelink Web edition is a joke. Really. It has almost no functionality." June 7, 2022 1.0 Web edition overall could be excellent software. They switched over all of their credit card processing to themselves, and it was not planned out well. It's like doing a research project to figure out the receivables as they do not generate any reports. After 24 years, we are moving on to another software that can keep up with our current computers and operating systems. If you do not plan to upgrade your computers or processors, go for it and "stay back in time." Pros I don't. The Hub is difficult to maneuver and has minimal features. You could not run your storage business with just the Hub features. Cons You can only really look up a current customer. Renting out to customers, you need to jump through hoops. You have no access to change unit costs or reach critical components required to run your business. I feel their web-based software works great, but unfortunately, Sitelink does not keep up with current computers. We switched to Macs, but you can only use the dysfunctional Hub for a Mac. We purchased two Microsoft surface pros-but one cannot be downloaded. Keep up with the times, Sitelink. You are a dinosaur. Reason for choosing SiteLink Web Edition Because they were rated number 1 in the field in the early 2000's. Review Source SP Sara P. Manager Warehousing Used the software for: 2+ years ### "Sitelink is user friendly" August 30, 2022 5.0 Sitelink is great and I would recommend to anyone in the storage business. Their support team is top notch! Anytime I have had a question (no matter how silly) sitelink techs always take great care or me! Pros I love that the software is user friendly! Sitelink has thought of everything that I need to run the business effectively. Cons In my years of using sitelink I have not come across any feature or issue that would lead me to say anything negative about it! Review Source JR Jen R. Office Manager Packaging and Containers Used the software for: 2+ years ### "Extremely Difficult to Learn" April 10, 2018 3.0 It works well with portable storage needs. Pros The software is nice because it is customized to our specific industry. Portable storage is not like traditional storage and our software needs to be set-up differently. SiteLink works well for what we need. Cons It is extremely difficult to use! It is difficult to set-up and customize as well. Everything about it is just difficult and not user friendly. We have to use SiteLink since it is partnered with our franchise. The cost per month is pretty hefty compared to what you get as well. If you are looking for a software for your storage facility, your hands are pretty tied. WebSelfStorage is a mess (currently) and SiteLink is just as difficult. If you had to choose your poison, there's a lot more potential with WebSelfStorage and you'd be better off going with them. Review Source Response from Storable April 11, 2018 Hi Jen, We regret of the many Go Minis franchisees you seem to struggle. We have worked with Go Minis and other mobile storage operators for years on optimizing features specifically for portable storage. Portable storage is very different from self-storage. Business rules like scheduling, pick up, deliveries etc are not only complex but don't exist in self-storage. We have to offer those features so you can run your business, but the portable software becomes inherently more complex. SiteLink ties in with the Go Minis call center, websites and includes electronic signature and billing features. Have you called our customer service, used our free training and the training videos we created specifically for Go Mini's? We offer these free training tools to ensure everyone can use the features we have added for Go Mini's and other mobile storage businesses. They chose SiteLink after a long vetting period. Thank you, Your SiteLink team VR Verified Reviewer Solution Designer Information Technology and Services Used the software for: 2+ years ### "Has decent functionality but is old and clunky" November 3, 2018 2.0 Pros It has all the functionality you need to run your storage company. Cons It’s incredibly hard to navigate. The workflows aren’t clear at all. The UI is so outdated and ugly. They keep building other products but it seems like they work together very poorly so far. Review Source Response from Storable November 8, 2018 We are sorry to hear about your navigation issues. You should call our customer service team for help with shortcuts, tips and tricks and your workflows you mention. As new managers find out after working in the industry, storage has its own business rules and processes. We created SiteLink and its many updates, including the cloud version in 2006, specifically from client feedback since our version 1.0 in 1999. We are curious to know what you mean by "building other products." Are you referring to SiteLink myHub, the browser-based version? It works well and seamlessly with SiteLink Web Edition. So does the built-in payment processing including the Virtual Terminal right inside SiteLink - another industry-first. Give your account representative a call to help us understand your comments and to let us share with you the updates and new features we deploy regularly. VR Verified Reviewer Realtor Real Estate Used the software for: 2+ years ### "Pretty easy program to navigate. Very comprehensive." May 5, 2018 5.0 I am easily able to track, manage and report the daily activities of our property. Pros This is a good property management program. It tracks pretty much any information that I need to provide to the owner in order to keep him up to date on his property and how he stands financially. Most day to day functions I find to be efficient and simple to master. Cons The only con that comes to mind is that reversing payments etc can be cumbersome but manageable after some practice. Review Source Response from Storable May 9, 2018 Thanks for mentioning tracking and reports! It¿s the perfect way to step back and take a look at your business and make sure goals are achieved and your business is moving in the direction you want it to. SiteLink reports are based on input from accountants, auditors, lenders and the guidance of customers like you. As a result, they are often considered the ¿industry standard¿ for thorough, high-level analysis. Glad you¿ve discovered the power of SiteLink reports! And yes, some functions like a payment reversal may take some practice but we're happy to hear you're getting more comfortable with the process. VR Verified Reviewer IT Intern Banking Used the software for: 2+ years ### "Amazing Software!" September 12, 2018 5.0 Sitelink helps you easily and effectively run your facility. And monitor at any point in time what you need to do to keep improving. Pros I like the fact the there are so many other companies that integrate with this software. This means you can add tons of features of your choosing very easily!! The task list is also a HUGE help in running my facility. It keeps me up to date on everything I need to do! Cons The technical support is great at times and horrible at others. Some of the people are just very rude and act like you're bothering them. I feel like for the amount I pay for the software I should get top notch customer service. Review Source Response from Storable September 13, 2018 Thank you for the review! Offering choice and flexibility to our customers is one of our top priorities, and our list of integration options continues to grow. Have you seen our new Ancillary Services category in the Marketplace? As the self-storage landscape evolves, we continue to add exciting new opportunities for our customers to investigate ¿ you can choose what works for your business. We are sorry to hear you were dissatisfied with technical support. Our team strives to be helpful, patient and understanding and anything less than that would be unacceptable. Please do not hesitate to call in the future and ask for a supervisor if you feel you have not been serviced properly. Also, you should receive a survey after the call regarding your experience with support. We take those surveys very seriously and act on them. Thank you, Team SiteLink SB Steven B. assistant mgr Commercial Real Estate Used the software for: 2+ years ### "Just My Opinions" June 7, 2023 3.0 Sorry to say that Storable has not been on top of improvements and service as well as the former owners. Pros Ease of use when operating correctly. This has been a problem. Cons Tech support has gotten slow, not very knowledgeable and they have to transfer you to an upper technician a lot. Much slower than it use to be. Review Source BH Betty H. Store Manager Retail Used the software for: 2+ years ### "SiteLink Web Edition Review" May 26, 2023 4.0 After loosing all data from a stand alone site I would highly recommend Sitelink Web Edition. Pros I like the ease of invoicing. I also like the payment reminders. Cons The fact that the records are stored in the cloud. You won't ever loose information. Review Source Similar Products Featured