# OnviSource OmVista Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about OnviSource OmVista Software - reviews, pricing plans, popular comparisons to other Workflow Management products and more. Source: https://www.capterra.com/p/92454/OmVista --- # OnviSource OmVista Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) OnviSource OmVista ## What is OnviSource OmVista? OmVista is a powerful framework designed to overcome barriers to excellence by providing businesses with a holistic view of their data. By capturing and unifying dispersed and siloed data, OmVista enables the creation of a unified system for applied meta-analytics. Powered by advanced AI analytics and automation tools, OmVista analyzes front-end interactions and transactions, as well as back-office data points, uncovering relational and correlational trends across employees, customers, and the overall business. With integrated meta-analytics and intelligent virtual agents, OmVista reduces manual effort, improves response time, and ultimately enhances customer satisfaction and business productivity. ## What is OnviSource OmVista used for? [Call Center](https://www.capterra.com/call-center-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Data Analysis](https://www.capterra.com/data-analysis-software/) Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OnviSource OmVista?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.onvisource.com&name=OnviSource OmVista) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OnviSource OmVista 4.6 (5) VS. [4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price Contact vendor Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (5) Ease Of Use 4.8 (855) Value For Money 5.0 (4) Value For Money 4.5 (767) Customer Service 5.0 (4) Customer Service 4.6 (786) ## OnviSource OmVista alternatives Highest Rated [4.8 (309)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (129)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/92454/OmVista/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Logging 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Tracking 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Call Center Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Monitoring 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Performance Metrics 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. OnviSource OmVista 142 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems One-off queries made on an as-needed basis Generate one-off reports that meet information requirements Agents can view and manage all customer requests and interactions. Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Bots that work alongside humans on tasks that cannot be fully automated Record audio or import/upload audio files A record of all activities within the system, including user access, changes made, etc. Tickets are automatically assigned to specific agents based on predefined rules Use AI to convert voice into text automatically Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Track and manage schedules and meetings via an integrated calendar Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Highlight specific time marks for annotation and review purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Voice conversion to text Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Organize and group data or items based on various criteria Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. AI-based platform which conducts a conversation via auditory or textual methods Identify customers at risk of migration and activate strategies to retain them Leave comments and notes on documents for others to view Track and manage adherence to policies for any service, product, process, or supplier Computer-telephony integration is the use of computers to manage telephone calls Configure existing workflows to meet your organization's needs Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Visualize and analyze customer experience across all touchpoints and channels A website or login for customers to access information Process of dividing customers into groups based on common characteristics Tool to send questionnaires to customers to gauge feedback Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Import, collect, and capture data from multiple sources Connect to big data sources Discover and connect variety of data sources to the application for analysis Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Import and export data to and from software applications Track the management and flow of data throughout the organization Move from one database to another, or upgrade the version of database software being used Protect sensitive data for digital privacy Manage and store data in a database Graphical representation of data Supports common databases such as MySQL and Oracle Automated or logic-based workflows that assist in the creation of electronic documents Store, manage, and track all electronic documents in a centralized location Extract email addresses from multiple data sources Receive and/or send email notifications for urgent updates, requests, or other information Conduct & deliver coaching sessions to improve employee performance or facilitate development Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Move files across different systems or networks Store, manage and track all forms in a centralized location Create, design and modify the flow and processes of tasks in a project Ability of software to identify an image among other data Embed/link applications into third party software so it can be accessed within a third party system Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Tracking the status of previously identified performance measurements Identify different languages Boards that use custom metrics to show how leading performers compare to other individuals/teams Collect and maintain structured information that describes data or content Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple languages Allows users to manage data from a number of sources Create multiple models or equations for generating scores Process and analyze human language in text or audio form Ability to interact with the application using human languages such as English Identify, track, and respond to negative feedback Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Record the audio of phone conversations for quality assurance purposes Ability to recognize printed or written text within digital images or scanned documents Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Predict future data based on historical data sets Outline and document business processes via step-by-step building blocks Monitor and manage manufacturing and production processes. Streamlining repetitive tasks and activities through automated and predefined workflows Reporting on how each user, task or process has advanced since its initiation Create, manage, or update project workflows. Systematic evaluation of various aspects of a project or service to prevent defects or issues Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Tool that allows users to create and execute database queries without needing to know the underlying syntax of the database Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Record live video calls to play later Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Automatically record calls at predetermined times Plan availability and assign specific time slots for tasks and resources Record and save a video file of what is happening on a computer screen Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Online portal through which end users can access the system, manage tasks, or obtain information Generate reports on your own without IT involvement Enables users to search, access, and retrieve information from the system's database without needing technical assistance or support Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Analyze, correct, and monitor speech for transcriptions or recordings Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Create, save, and re-purpose templates for emails, forms, etc. Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Automate processes from start to finish without human assistance Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Interact with data visualization elements, such as charts and graphs, to drill down into data Computer-based system that allows users to send and receive voice messages An extended application or connector that enables users to perform additional services with their current set of tools Alter the default workflow to meet your organization's needs Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (5) 4.6 Based on 5 reviews ## Pricing Value for money 5.0 (4) ### Starting price Contact vendor for pricing Free trial not available Value for money 5.0 (4) 5.0 Based on 4 reviews ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[ TigerConnect](https://www.capterra.com/p/180133/TigerConnect/)[ Genesys](https://www.capterra.com/p/176458/Genesys/)[ Nuance](https://www.capterra.com/p/237829/Nuance/)[ Joon](https://www.capterra.com/p/203618/JOON/)[ Voci](https://www.capterra.com/p/157381/Voci/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (4) 5.0 Based on 4 reviews ## User reviews Overall rating 4.6 Based on 5 reviews Filter by rating 5(4) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent KS Kirk S. President Hospital & Health Care ### "OnviSource has a great Product. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 22, 2024 Working with OnviSource has been outstanding. The product and service has been exceptional. Pros I no longer need to have an office nor a computer room for servers. I don’t need an in house or third party IT specialist keeping up the servers. OnviSource takes care of everything, maintenance included Cons If I do have any issues, I have to call or email the service dept rather than taking care of it myself. However, service dept is excellent so it’s not bad. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CM Constance M. Quality Assurance Skills Development Telecommunications ### "QA Sessions With OnviSource" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 June 19, 2024 Pros The visuals and graphics help with Agent engagement. The break outs of the call standards and expectations are clear and concise. The Agent call summary has on point descriptions and well worded. Cons Having to constantly reenter the date range when opening new TABS. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JF JOANN F. CFO Telecommunications ### "Call Center Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 19, 2024 We are thrilled to share our outstanding experience with OnviSource OmVista. From the outset, their commitment to excellence and customer satisfaction was evident, making our collaboration smooth and rewarding. Overall, our experience with OnviSource was nothing short of excellent. Their unwavering commitment to quality, professionalism, and customer service made them a valuable partner. We highly recommend OnviSource to any organization seeking a reliable and high-quality vendor. Thank you, OnviSource, for your outstanding service and partnership. We look forward to continuing our collaboration in the future. Pros The product has helped us stay adaptable to changing customer expectations, market trends, and technological advancements keeps the role engaging and innovative. Investing in training programs to upskill agents and improve their performance is a key component, of fostering a culture of growth and excellence. Cons I have none to list. The products not only met but exceeded our expectations, adding significant value to our operations. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SR Shari R. Owner Telecommunications ### "Onvisource" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 19, 2024 I have found Onvisource to be a very professional organization. They pride themselves on customer service and resolving any issue in a timely manner. Pros The customer service is the best in the business. The response time to any issue has been very efficient. Cons I don’t have any issues with my Onvisource software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KF Kindra F. Operations Manager Telecommunications ### "Nex'ellecta 2.0 ~ Great update! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 18, 2024 I appreciate that the dev team took feedback well and quickly made enhancements. We are utilizing Nex'ellecta every day and are looking forward to more enhancements as they come. Pros Excellent Tool to enhance your call monitoring and QA. With our fast-paced environment, the new dashboards helps you see the information at a quick glance. The jump to feature is an excellent addition to get to the calls quickly. Cons There is so much possibility with this platform, lots to learn. Can be overwhelming to users at first glance. More info pages or help/ how to topics on the main landing page would be a great addition. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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