# 1 EDI Source Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is 1 EDI Source the right EDI solution for you? Explore 81 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92420/EDI-HQ/reviews --- 1 EDI Source 4.6 (81) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of 1 EDI Source Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews MP Michael P Business Systems ManagerPublishing, 51 - 200 employeesUsed the software for: More than 2 years. “EDI HQ's workflow scheduler enables us to move EDI transactions into our custom in-house automation processes as part of the EDI transaction process.“ September 8, 2022 BC Brent C Director Of Information TechnologyLogistics and Supply Chain, 201 - 500 employeesUsed the software for: More than 2 years. “There are some issues I have had with AS2 Complete connecting email with Azure Exchange. “ February 14, 2025 MP Michael P Business Systems ManagerPublishing, 51 - 200 employeesUsed the software for: More than 2 years. “EDI HQ's mapping functionality allows us to interact with multiple business partners in their own preferred version of EDI, without special customizing. “ September 8, 2022 BC Brent C Director Of Information TechnologyLogistics and Supply Chain, 201 - 500 employeesUsed the software for: More than 2 years. “The issue's we see are mostly in highlighting that will not go away.“ February 14, 2025 PC Peter C DeveloperElectrical/Electronic Manufacturing, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “They respond and resolve my inquiries quickly.“ February 14, 2025 AM Alonna M EDI CoordinatorEnvironmental Services, 201 - 500 employeesUsed the software for: More than 2 years. “Slowness of HQ lately.“ February 14, 2025 JD Josh D Director of OperationsWholesale, 11 - 50 employeesUsed the software for: 6-12 months. “Good onboarding support staff such as \[sensitive content hidden\]“ February 17, 2025 EV Elena V EDIConsumer Goods, 201 - 500 employeesUsed the software for: More than 2 years. “Turnaround time for support tickets is too long for both Tier 1 and 2.“ February 8, 2024 ## Showing most helpful reviews Showing 1-25 of 81 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alix S. Owner Used the software for: 2+ years ### "No better EDI software on the market" July 26, 2018 5.0 25+ years of EDI experience and this is the only product I've ever used and liked. I support other EDI customers using other software and this one is hands down the best of breed. Pros The software is very intuitive making it easy to query and find data. The mapping tool is the best I've come across allowing for highly customized mapping. With the scheduler, EDI can be run automated and unattended and will alert you if it needs help. Cons There is a reporting tool but you can't really create your own reports without help. Most times I just want to be able to export a line view to excel. That would be a nice value add. Review Source TE Tamra E. EDI ADMINISTRATOR Retail Used the software for: 2+ years ### "1 EDI Source" February 28, 2025 5.0 It has been really good for the most part, support is great! Pros The ability to maintain the data and mapping ourselves Cons Lack of some reporting abilities to extract the data. Switched from [TrueCommerce EDI Solutions](https://www.capterra.com/p/122910/TrueCommerce-EDI-Solutions/) Lack of flexibility with the old system for mapping and reporting. Review Source Response from Epicor Software April 16, 2025 Thank you for taking the time to share your thoughts. We're happy you find that the software empowers you to maintain data and mapping yourself. We're just as happy to support you. If you would like training on reporting to get to what you need, we can set something up. Please reach out if you're interested. EV Elena V. EDI Consumer Goods Used the software for: 2+ years ### "Run like the plague is coming" February 8, 2024 2.0 In my opinion we were sold a dream. The level of support is nonexistent. I would not recommend 1 EDI Source to anyone even if it were FREE. Pros \[sensitive content hidden\] is the only PRO I can think of. He is friendly, knowledgeable and professional. He gets the job done and is patient enough to offer an explanation. He converses with you without making you feel like he's talking at you. Cons Our account manager \[sensitive content hidden\] is not supportive nor responses. Reached out for business-critical information yet she never bothered to respond until I emailed her stating that she never responded. Instead, she opened up a support ticket on my behalf which I could have done myself. Turnaround time for support tickets is too long for both Tier 1 and 2. The portal is not user friendly, yet we are being forced to utilize it. The US is a serviced based country, yet human interaction is never on the forefront of the business. Review Source Response from Epicor Software February 19, 2024 Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns. We are glad to hear that the consultant provided you with the level of service we strive for at 1 EDI Source. The issues you've experienced with our support system and account management are not the level of service we aim to provide, and we take your feedback seriously. We would like to make this right and discuss how we can better meet your needs. If you are willing to discuss this, we will reach out shortly to work towards a satisfactory resolution. Your feedback is important to us as we continue to improve our services and customer experience. PC Peter C. Developer Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Solid product and professional services" February 14, 2025 5.0 They are very easy to work with. They respond and resolve my inquiries quickly. Pros The AS2 Complete and EDI HQ are solid products. They are easy to use. Cons I wish there are more whitepaper and examples that advise how to use the product more effectively. Switched from [IBM Cloud](https://www.capterra.com/p/240584/IBM-Cloud/) Cost is the major factor. We use very little functionality. Review Source Response from Epicor Software February 25, 2025 Thank you for your feedback, we're glad you find value in the products! We're always here to work with you to help maximize product knowledge and usage. Please feel free to reach out, we're happy to discuss more. AM Alonna M. EDI Coordinator Environmental Services Used the software for: 2+ years ### "Content with 1 EDI Source" February 14, 2025 4.0 Pros Love that we have access to the data/maps Absolutely love \[sensitive content hidden\]! Cons Slowness of HQ lately. Outages are more frequent Alternatives considered [SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/) Reason for choosing 1 EDI Source Ability to see data and map and edit. We did have another EDI sofware previous but it was not listed. Review Source Response from Epicor Software February 25, 2025 Hi Alonna, we're so glad you love the product and the team. Thanks for your feedback. We'll send your note about the speed and outages to product management. HH HENRY H. Principal Software Engineer Financial Services Used the software for: 1-2 years ### "It works goodly" February 8, 2024 5.0 Pros I does what it is supposed to do and seems to do it pretty well Cons The set up process had some hiccups with mappings going to wrong fields or being repeated. There was some issues setting up FTP with the partners Review Source Response from Epicor Software February 19, 2024 Thank you for taking the time to share your feedback, it's important to us. If there are any additional challenges that you are experiencing, please reach out, we are happy to address them. BC Brent C. Director Of Information Technology Logistics and Supply Chain Used the software for: 2+ years ### "1 EDI Source Products Just Work!" February 14, 2025 4.0 I have been using 1EDI Source products for many years and find them to be reliable, and easy to use in most cases. There are a few issues that need some work, but overall it has been a money saving product in our environment. Pros EDI-HQ is very reliable and has kept a similar interface over the years, which makes moving from version to version much easier. The AS2 product is very reliable and we have not had many issues with it since we started with it. Solid programs. Cons There are some issues I have had with AS2 Complete connecting email with Azure Exchange. On EDI-HQ we have seen some UI issues on the mapping section, but we are not on the latest version yet, so that may have been fixed. The issue's we see are mostly in highlighting that will not go away. Review Source Response from Epicor Software February 25, 2025 Thanks for taking the time to share your valuable feedback. We appreciate that HQ and AS2 are great tool for you and that you're enjoying the continuity. We will share your feedback regarding Azure Exchange connectivity with our product management team. Kevin W. CIO Chemicals Used the software for: 2+ years ### "overall excellent!" July 31, 2018 5.0 increased efficiency and functional department ownership of issues that are related to their respective departments. Pros ease of use, user friendly - can troubleshoot issues without spending too much time researching root cause. Overall the tool has a short learning curve and several functional departments can use the tool to review potential issues and correct them. Cons The tool is a little expensive but overall it provides value that is probably offset by the cost based on the comments i provided in the "PRO" section. We really don't have any "CONS" from the user community that utilize the tool. Review Source Milton C. EDI Manager Consumer Electronics Used the software for: 2+ years ### "Long time user of product and support" August 10, 2018 5.0 I have worked with EDI/HQ for several years and it keeps getting better. I use it for X12 and EDIFACT and I appreciated that the EDIFACT side was enhanced to make it easier and better to map. Again, reporting and loop data testing while mapping would be a BIG plus. Pros Ease of use...functionality. It can handle many different kinds of formats inbound and outbound. Cons Reporting can be better...when mapping, if the user can loop thru the data to test the different situations one mapping to using the different operators. Review Source Rachel M. IT Support Specialist Used the software for: 1-2 years ### "This is excellent software. Even for a novice, it was easy to learn and works very well." July 31, 2018 5.0 Pros Ease of use is the best thing about it. When I first started using this software, I was brand new to the EDI process. I was able to quickly learn how to edit the maps and there are a plethora of tools to use to get it to work the way you need it to. Everything is pretty straightforward and I only had to reach out to 1EDISource for a few things that I couldn't figure out on my own. Overall, I have been very pleased with this software and would absolutely recommend it to others. Cons Honestly, there isn't really anything I don't like about this software. I never came across a problem that I couldn't solve. Review Source SU Salvador U. IT Manager Wholesale Used the software for: 2+ years ### "Makes EDI manageable" September 8, 2022 5.0 automation increasing efficiency, more customizable inventory feeds Pros Integration to partners was very easy, integration to Microsoft Navision 2018 was rather difficult but that was ERP related not EDI HQ related. i like the visibility it offered Cons did not have some ftp functionality built in, had to request it, errors are not the best, Reason for choosing 1 EDI Source cost savings realization Review Source Response from Epicor Software September 13, 2022 Thank you for your review and feedback. We work to continually enhance our product to make capabilities more available to our customers. We're happy to look at the FTP functionalities that are presenting challenges so we can get those into development. PN Paul N. Director Financial Services Used the software for: 2+ years ### "My revieww" February 13, 2024 4.0 Pros Well designed application. uershlhdaefh a.kefc v Cons Difficult to administer in changing infrastructure environment. No temp licenses. Review Source Response from Epicor Software February 19, 2024 Thank you for taking the time to share your feedback. We understand the different challenges a hosted environment can present based on permission levels. We do offer temp keys and would be happy to discuss setting you up with a temp key. Please reach out if you would like to do so. PH Paul H. Data Integration Analyst Food Production Used the software for: 6-12 months ### "EDI Customer" November 13, 2023 5.0 Pros I find the Responsiveness of Support to be excellent Cons I don't really have any issues with them Reason for choosing 1 EDI Source Pricing and functionality we better than the competition. Review Source Response from Epicor Software December 12, 2023 Thank you for taking the time to share your experience with 1 EDI Source, an Epicor solution. We are thrilled to hear that you find our support team to be responsive and that our pricing and functionality meet your expectations. We appreciate your business and look forward to continuing to support your success. If you have any questions or concerns, please don’t hesitate to reach out to us. Thank you again for choosing 1 EDI Source! CB Carissa B. EDI Systems Analyst Used the software for: ### "Use of 1EDI in the Healthcare Industry" October 26, 2015 4.0 I use 1EDI (EDI/HQ) on a daily basis in my current role, and have done so for a year now. My background includes over 10 years in the healthcare industry, including the design and implementation of healthcare systems on a large scale. Technical Knowledge: From my experience in dealing with several of the analysts on technical issues the scope of healthcare knowledge is limited. When issues arise, the scope can either be specific to healthcare or general X12/EDI. It can be hit or miss on receiving a correct and accurate answer. In either case, we have been charged when technical support is engaged. Self Service: 1EDI has a wiki available for users to find answers to general questions. Troubleshooting and technical information available is very limited, especially in our area of industry. In order to resolve many issues we have to unnecessarily engage 1EDI. No technical or user manual is available for clients. Cost: We pay an annual license fee and for any technical hours needed for support. No support hours are included in the annual fee. The determination of whether or not some of the technical hours we have been charged is a debatable point, and can be frustrating. Ease of Use: 1EDI is actually fairly easy to use once you understand how it functions and you have the correct people on your internal team setting it up and using it. Creating and editing maps and files is relatively easy. The validation tool could be enhanced. Customer Service: The customer service has ranged from mediocre to stellar. Earlier this year we were assigned a new client manager and he has made all of the difference in the world. Rather than contacting technical support first, I go to my client manager first. He will either put information out on the wiki for me, find the answer for me, or tell me if I truly need to contact technical support. If there is a feature or function we recommend to 1EDI they will evaluate the recommendation and either add it to a development list or let us know that it is not a feature they will be looking at. Overall: The program itself is a decent EDI tool. Updates to the program need to be verified before given to clients to install to ensure there is not an interruption in business because of a new issue being installed with the update. The technical knowledge available to users needs to be improved. With enhancements, 1EDI is on the verge of being an exceptionally robust program in the healthcare industry. Review Source LF Lova F. Technology Coordinator Wholesale Used the software for: 6-12 months ### "New to HQ and no other experience" September 12, 2022 4.0 Receiving and sending data files without manual intervention creates efficiencies within the company. Pros It is very easy to search for data files. Error reports are easy to understand. Having a variety of methods to make corrections is nice. Cons The number of steps necessary to do complex work is overwhelming Review Source Response from Epicor Software September 13, 2022 Thank you for your review. We are glad that you find the software user-friendly and can navigate your data easily. We understand EDI can present complexities and challenges. If you are open to it, we would love to offer our support services, or our EDI University courses to help strengthen your ability to take advantage of the EDI HQ functionality. JG Jason G. Manager Oil & Energy Used the software for: 2+ years ### "EDI saves time" November 13, 2023 5.0 Pros 1 EDI Source allows communication between Hunt & Sons and our direct vendor. The vendor is notified immediately on product shortages and when back orders will be fulfilled. Cons I do not have anything negative to say about 1 EDI source. Review Source Response from Epicor Software December 12, 2023 Thank you for taking the time to share your experience with 1 EDI Source, an Epicor solution. We are thrilled to hear that our B2B integration solution has helped you improve communication with your direct vendor and streamline your supply chain. We appreciate your business and look forward to continuing to support your success. If you have any questions or concerns, please don’t hesitate to reach out to us. Thank you again for choosing 1 EDI Source! MH Marci H. Sr. Programmer Electrical/Electronic Manufacturing Used the software for: 2+ years ### "The EDI HQ team has always been positive and very helpful whenever I have needed EDI Support. " September 6, 2017 5.0 Organization all in one easy place to refer to when needed. Trouble-shooting is easy to locate. Very low maintenance required. The most key areas for us are: Quick Problem-solving and Efficiency and the EDI HQ Team are spot-on! Keep up the great work! Pros Easy and intuitive, even to the least experienced EDI coordinator. The staff has thorough knowledge of the EDI products and has always provided prompt and efficient responses or made knowledgeable recommendations to solve an issue. The friendly and helpful attitudes are awesome and they make one feel like the most important customer they have worked with all year! EDI HQ software is awesome as is the staff. Cons Colors! When the cursor is on a line, the navy blue color overrides the background making it difficult to view the contents. Review Source CC Chad C. Plant Manager Machinery Used the software for: 1-2 years ### "EDI HQ Great product, but look out for the installation process." September 8, 2022 4.0 Pros Works great after you finally get it working. Cons Installation and Integration took a year Review Source Response from Epicor Software September 14, 2022 Thank you for your review and feedback. Customer success is one of our top priorities. We'd like to have a conversation regarding your installation and integration to gain insights into where we can improve the process for future projects together. Please reach out to us when you can. JT Jessica T. Systems Analyst Used the software for: 2+ years ### "EDI/HQ is a great tool for any type of EDI. Robust and easy to use." December 7, 2017 5.0 Pros The automated trading partner and t-set setup functionality saves a lot of manual entry. The mapping tool is very easy to use and provides instant feedback during the creation process. Easy access to alerts and errors. Integrates with other ERP systems nicely via ODBC connections. Cons I wish there was reporting capability beyond "EDI Reader". We are integrated with Crystal Reports, but it is a tad clunky and only older versions can be used with EDI/HQ. Would like to see a built in report design and scheduling tool. Review Source BM Brandon M. IT Manager Medical Devices Used the software for: 6-12 months ### "Outstanding Customer Support - were there every step of they way. From Install to going live" December 12, 2017 5.0 We are able to quickly and efficiently get orders into our ERP system without the need for an additional employee. Processing shipments and sending invoices is a hands-off activity as well. Pros The ability to automate the entire EDI process. Reporting is excellent, allows us to see every document (in/out) as well as any errors. The GUI interface is very user-friendly - anything you need/want to see can easily be added to the interface Cons I wish it had built in software for creating custom reports - need to have a Crystal Reports license in order to do custom (adhoc) reports. We have a license so it wasn't a problem for us, but could be an added expense for others. Review Source SS Sandip S. IT Manager Food Production Used the software for: 2+ years ### "Ease of development, supports all EDI documents with great customer support." July 31, 2018 4.0 Pros We have a really old ERP system and we have been able to integrate EDI/HQ with no issues. Reporting dash board customization helps us stay on top of any errors. Cons I never liked the way old maps needed to be programmed but in the new version it has been simplified. Review Source BR BRIAN R. EDI DIRECTOR Used the software for: 1-2 years ### "Simple but POWERFUL. Solved all my current and future needs!" December 7, 2017 5.0 Pros I like the ability to take charge of my EDI files and ability to put controls in place depending on the specific needs of my customers. We are sending better data and our fines have dropped. We have been able to set up DSV customers without having the purchase orders bog down out ERP and just carbon copy the purchase orders to our 3PL. Review Source CE Chad E. Senior App Support/Data Analyst Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "EDI/HQ is intuitive even a Non-EDI guy (me) can use it. And it works as API middleware also." July 26, 2018 5.0 It fulfills all of our 24/7 EDI needs as well as fill our need for an API middleware without the need to purchase an additional too. Pros I was handed a project to connected our TMS to a 3rd party API. Our EDI guy didn't have time to deal with API, so it fell to me - the SQL guy. After verifying that EDI/HQ can handle restful APIs we got started. The 1EDI professional services held my hand at every step. The interface is so intuitive that it didn't take me long to updating the mappings on my own. The project just successfully went live and I look like the hero for using an in-house tool to get the job done. And our EDI guys love it too for actual EDI transmissions. That's probably important. Cons Since I'm not an EDI guy I don't really have other tools to compare it to. It appears to be able to do anything you would need, to the point it was overwhelming at the very beginning. Probably not so for someone more familiar with EDI though. Review Source CI Cyndy I. EDI Coordinator Used the software for: ### "Motor and Air Freight Invoice Processing" October 23, 2015 5.0 The program has been reliable for high volume processing of freight bills for a variety of file types. It allows flexibility to map data to other resources and reporting that can be used to track volumes. The dashboard is one of the best benefits of the program. It has a variety of tools and alerts to make monitoring easy. You can easily drill down to data that needs attention or view that data is flowing correctly. After everything is setup, the program runs itself on schedules and can email you reports of the processing. The program also allows the user to export and import setups from test to production environments easily, so this makes it a much faster process. Getting the initial setups completed and creating maps for all of our trading partners was the biggest hurdle, but after completing the first few setups it was easy. Review Source AB Andrew B. EDI Coordinator Used the software for: ### "This is the 3rd EDI software I have worked with, and it is by far the best." October 13, 2015 5.0 1 EDI Source products are easy to work with, intuitive, have great functionality, and make mapping easy. The user has the ability to create his/her own processes and file definitions so that they fit the need of the business. The dashboard is incredible and lets you monitor all your processes at a glance. Searching for documents is very easy. I've been working with their products for over 10 years, and haven't found a con yet. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.