# Page 9 | PatientNow Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is PatientNow the right Medical Practice Management solution for you? Explore 297 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92269/PatientNOW/reviews --- PatientNow 3.9 (297) [View alternatives](https://www.capterra.com/p/92269/PatientNOW/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Page 9 - Reviews of PatientNow ## Showing most helpful reviews Showing 201-225 of 297 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BW Brian W. MD Medical Practice Used the software for: 2+ years ### "Quality Software for Plastic Surgery" September 19, 2018 5.0 I have used a number of EMR systems in the past and reviewed almost all of the packages available for plastic surgery. PatientNow is, in my mind, the clear winner for value, functionality, CRM, ease of use and reporting. Pros Great for automation of patient reminders and thus retention. Relatively simple to use as compared to other packages I have reviewed. Good support. Cons It is Windows based and thus the new cloud functionality is not as clean as if it was an IOS app but it is getting better with every update. Review Source VR Vanessa R. Receptionist Medical Practice Used the software for: 2+ years ### "Easy to navigate!" October 1, 2019 5.0 It is a great way to communicate with our patient base. Its easy to use, and a great way to keep track of appointments, communications, and the ability to see how happy our patients are with our office. Would recommend to another practice any day. Pros This software makes scheduling appointments easy and quick for our office and our patients. A good part of our patients love the ease in communicating with our office via text/email. Cons There aren't very many bad things to say about this software. Its great all around. Review Source VR Verified Reviewer Administrator Medical Practice Used the software for: 2+ years ### "Great for note taking" September 25, 2018 3.0 Although the support staff responds quickly, normally bugs and enhancements are put on a waiting list which never gets worked on. Pros The providers love the ability to write SOAP notes. Cons The financial reports are weak. It is a nightmare every month to pull out the numbers for our accountants. Also, when we write notes, the data on the notes sometimes disappears even after saving the document. This has always occurred, and PN has never figured out why saving does not always work. Review Source CS Christina S. Practice Administrator, Area Manager Hospital & Health Care Used the software for: Less than 6 months ### "Excellent and easy to use software" April 17, 2023 5.0 Pros Easy to use, easy to customize. Great value and great service. Cons So far we have no complaints about Patient Now. Switched from [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) Provider preference Review Source KY Kyle Y. physician Hospital & Health Care Used the software for: 2+ years ### "PatientNOW for a plastic surgery practice" October 8, 2019 4.0 Not using paper has been great. Communication between users has been helpful. Easy to pull reports and collect data on patients, marketing, etc. Glitchy online portal and some basic note templates has been frustrating. Pros Designed towards cosmetic practices. Reports help track patients, referrals, and marketing efforts well. Relatively quick to complete charts. Cons Online patient portal is very glitchy. Some basic changes to templates should be easier to change. Billing software is difficult to use. Review Source IG Ioannis G. owner Hospital & Health Care Used the software for: 2+ years ### " Needs work " October 4, 2019 1.0 We bought the program hoping to speed up our work . We have not but instead we have slowed down. We constantly have software issues. Functions that worked before do not work after. The system is not compatible with multiple locations and hospital computers. Basic functions as scanning and faxing are tedious because of poor design. Server option is very slow certain times every day. Pros Everything in in one platform and that would ideally make it a great solution for the office. Cons It would be nice if it worked effectively Reason for choosing PatientNow Yes Review Source AR Ama R. Receptionist Medical Practice Used the software for: 6-12 months ### "Recommed 100%" May 8, 2023 4.0 It helps with our overall needs Pros The ease for scheduling patients on our daily basis Cons Adding new documents to sent to patients Review Source DG Diana G. CEO/owner Health, Wellness and Fitness Used the software for: 6-12 months ### "1" April 24, 2023 5.0 customer service is helpful Pros Comprehensive lots of capability in the program Cons A bit complicated to deploy but overall good product Alternatives considered [AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) Review Source HG Heather G. Lead PCC and Director of Aesthetic Medicine Medical Practice Used the software for: Less than 6 months ### "Customer Service" May 8, 2023 3.0 It's pretty straight forward and easy to learn Pros Customer support is amazing. They answer in a timely manner. They explain how to use the feature that I am asking about and if they are not sure, they let me know that they will find out for me. They then follow up in a timely manner with an answer Cons Not as many features as what I am used to with other EMRs Review Source eB elisabeth B. owner Medical Practice Used the software for: 6-12 months ### "Beware " March 7, 2022 2.0 Total crooks. Won’t refund or deliver. Pros Some functions and resorting are better than most EMRs out there, which is not saying a lot. Unfortunately this company is a complete disaster. Between the poor customer service, the turn around in fixing issues, the disorganized way that this software is taught, and the lack of action to make right issues that have arisen are a few examples of why you should be VERY leery to work with this company. Cons the company is a complete nightmare to work with and the software has many holes Review Source TB Tonya B. MD Medical Practice Used the software for: 2+ years ### "Amazing EMR" October 7, 2020 5.0 Amazing experience overall and one that I would recommend to anyone! Pros This system is great for a smaller business like mine or larger surgical practices like my husband's. The actual software is easy to use and easily learned by even new employees. Cons The constant updates can be frustrating as there are times that updates do not go through completely and then you have the system that is not running at peak speeds. Review Source SS Steve S. Controller Medical Practice Used the software for: 2+ years ### "Integrated system" April 17, 2023 4.0 Pros Scheduling, managing records, reports, and text-to-pay and email-to-pay Cons When we integrated the PN merchant credit card processing, we have a few problems with card readers not working properly. It took several weeks to get the problems resolved. Review Source MC Michelle C. Practice Manager Medical Practice Used the software for: 6-12 months ### "Manager Review" December 8, 2020 5.0 I utilize customer support quite often, overall pretty decent. Pros I like how Patient Now bridges the gap between medical practice software and aesthetic treatments. It's user friendly and the addition of ramp and pulse has helped on the managerial side. Cons There are many features "in the works" and it's a small team. Reason for choosing PatientNow We used it in the past and the ramp/pulse/cloud based upgrades were everything we were looking for in the price range we needed. Switched from [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) Complaints by providers. Review Source AV Alma V. Aesthetic Director Medical Practice Used the software for: Less than 6 months ### "PatientNow" September 7, 2023 3.0 Fusterating Pros We can input and chart medical situations. Cons I feel we didn't get enough training for the whole staff. we have to go through too many steps to accomplish one thing. we are a busy practice we don't have time to take 10 minutes to check people out while 5-6 people are waiting. Review Source JP Jose P. MD owner Medical Practice Used the software for: 2+ years ### "PtNow user for 9 years." April 12, 2019 4.0 Medical documentation more efficient. Reporting for strategic planning readily available, eg procedures and financial planning. Pros Easily adaptable to individual practice. Cons Currently undergoing transition to cloud-based use, but experiencing growing pains as exhibited by slower functionality and inability to access from Apple based products. Review Source BP Beth P. Owner Medical Practice Used the software for: 6-12 months ### "Evoke Spas" July 4, 2022 5.0 Excellent Pros Appt scheduling and payment, booking appt for the appropriate time frames Cons backbar can be a bit challenging but i feel its due to the time restraints as a owner and provider Reason for choosing PatientNow no Review Source SM STEVE M. Data Comptroller Health, Wellness and Fitness Used the software for: 2+ years ### "Patinet Now Deficiencies" April 12, 2019 2.0 Not favorable - would consider another type of program. Pros Produces an Excel version of the reports Cons Inability to produce more than one Service Type on an Invoice. Inability to acquire ALL data across the date and type ranges as needed. Requests for help take an average of over 2 weeks to be addressed. Review Source KR Kiarash R. Owner Medical Practice Used the software for: Less than 6 months ### "PatientNow is new to me but Seems to be customizable to my new business. " December 9, 2020 4.0 This is a new program to me and I have no other prior Patient Record Management software to compare to except that used in larger hospital settings which do no apply to the niche that PatientNow is covering. Overall, this seems to be a software that despite it's qwirks will be able to be made functional for the business and can be worked with. Pros This appears to be a graphical user interface overlayed onto a database which makes a database easier to use. There seem to be a lot of options in place to customize the program and tailor it to your specific business. Cons Some of the features that allow customization also are restrictive in how customizable it can be. There seem to be formatting issues with how document templates are merged together to create a final document. Also certain tabs are not customizable even though they seem they should be. Reason for choosing PatientNow At the recommendation of other practioners in the same industry who HAVE had experience with other similar software in our industry. Review Source JN Jennifer N. Office Manager Medical Practice Used the software for: 1-2 years ### "PatientNow Review" December 8, 2020 3.0 It has been just ok. The start up was slow with the person we had assigend to us. Once we were assigend to a different representative, we got better service. We still don't know all there is to know with this program which is disappointing Pros The software scheduling is easy to learn but we need more help with everything else there is to offer Cons It can be slow at times and technical support is not available 24/7. So if you go down, you are at the mercy of their hours for help. Review Source JV Junior V. Physician Assistant Medical Practice Used the software for: Less than 6 months ### "User" March 14, 2023 4.0 So far it's been good, with some minor issues that have been resolvable by the customer service team. Pros Its straightforward and easy to use for a computer savvy person like me. Cons Creating Templates can be cumbersome and some of the typical font features are not available. For example the spacing was off on a document and I had no way of correcting the spacing (as in the paragraph parameters feature). Review Source RC Robert C. Owner/Practice Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Can't get the company to install additional functionality that we requested and paid for weeks ago. " November 11, 2021 4.0 Pros The automatic email/text appointment reminders to patients. Cons Upgrades are always buggy. Be prepared to call support the day after an upgrade. We purchased the escript plug-in 2 weeks ago and it still hasn't been installed. Numerous calls to Patient Now and we're still waiting. Very frustrating. Review Source SW Sarah W. Nurse manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Small practice implementation" December 9, 2020 4.0 The set up was a disaster. Maybe that's because it's 2020 so we had to do the build with no help on site. But we also found implementation staff to be unfamiliar with the system. Incomplete and incorrect information have been very costly to our practice needing to redo many aspects of the initial build. There were also a lot of problems when we went live. Pros The pathways have the greatest impact to practice/ patient communication. They can be an amazing tool when used properly. Cons The way the system is organized makes it very difficult to find certain functionalities and ensure accuracy within the system. There is a lot of room for improvement. Review Source JS Janet S. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Patient Now is a good value" April 22, 2019 4.0 I have used patient now in several different offices. It is good patient management software and makes daily transactions easy. I really like the ability to customize our documents. the scheduler is easy to use. The ability to communicate with patients by text message is a huge time saver. Pros The patient data base and storage capacity. Being able to have a cloud server has been a good upgrade. Cons The reporting is frustrating. Often the report I want is not available to extract with the data I want to look at. Review Source SB Suzanne B. Administrative Assistant Health, Wellness and Fitness Used the software for: 1-2 years ### "Overall a good program" September 26, 2019 4.0 Fantastic response to questions. Ability to schedule easily. Pros Good overall system. I feel that the software allows many different venues to track patient care and treatments. It has built in steps to help providers complete charts. Cons Unable to drill down when running reports. Example: Need products for one manufacturer but not able to select manufacturer or unable to view comment when running the discount report. Review Source EM Erik M. Plastic Surgeon Medical Practice Used the software for: 2+ years ### "PatientNow is excellent!" May 1, 2019 5.0 Overall I’m very happy with the suffer. It does everything we need it to do. Pros Very user-friendly. Easy to customize for my practice. Cons Some features are considered add-ons and cost a lot of money. These are not really economical for a small practice to purchase. Review Source Similar Products Featured