# Page 8 | PatientNow Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is PatientNow the right Medical Practice Management solution for you? Explore 297 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92269/PatientNOW/reviews --- PatientNow 3.9 (297) [View alternatives](https://www.capterra.com/p/92269/PatientNOW/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Page 8 - Reviews of PatientNow ## Showing most helpful reviews Showing 176-200 of 297 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LC Louise C. Patient Care Coordinator Plastics Used the software for: 2+ years ### "Considering EMR system" April 5, 2021 4.0 It been a good experience they do provide a lot of webinars and help if you ask for it. It has been easy to work with PatientNow and there are helpful when you do reach out. Pros What I like about PatientNow is that it's an easy to use software and great features that can opt in for. Also, there is a new feature that I just recently tried was the CareCredit link directly in our software easy to use and it was quick and fast transactions VS logging into our CareCredit portal. Cons I feel at times that PatientNow can operate slow, we recently upgraded to the Icloud version to use some of their newer features that it provides. And in hopes that the software will be faster. Review Source SG Sam G. Director of Purchasing and Facilities Medical Practice Used the software for: 2+ years ### "Went from Server to Cloudbase" September 27, 2019 3.0 Over the years PatientNOW has really grown in the reports. Which very helpful. They are intergrating more and more which is a plus. Pros The software does a great job of capturing Patient info from contacts, scheduling, reports. It does what there company states Capture, Sustain, Grow! The New Features in the Cloud are way better then Server. Cons The communication is sometime slow or misleading. Cost more in operation then Server base. More internet and higher bill then Server clients. Reason for choosing PatientNow Cost was much higher and salesmen didn't leave the best impression. We have been with PatientNOW from the start in 2008, there is loyalty here as well! Review Source JS Jennifer S. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Excellent Experience" April 13, 2023 5.0 Pros It is an awesome system, capturing all that we reqiure and more as a practice. Cons I don't personally like the fact that if something is acidentally deleted from a filled location, there's no back button to save it. We have lost emails and financial notes from accidentally deleting and not being able to recover it. Review Source KH Karen H. RN Medical Practice Used the software for: 1-2 years ### "Patient now review " October 25, 2023 5.0 Excellent Pros Great support staff. Not difficult to use. Cons Can’t think of anything to report. Very happy Review Source SD Scott D. Business Manager Medical Practice Used the software for: 6-12 months ### "Scott Dawe Review" May 8, 2023 4.0 Team has adopted it fairly well, would be nice if it were more web based, integration with Google drive Pros Integrated reporting, team adoption, financial reporting, rewards tracking Cons Reporting a bit clunky, no integration with RepeatMD, Lead management and marketing/campaign tracking Review Source KB Katherine B. Medical Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Great EMR " May 2, 2023 5.0 Pros Great ongoing support! Very helpful and available. Cons No notification when a patient schedules on the portal. Review Source JB Joyce B. practice manager Medical Practice Used the software for: 2+ years ### "Customer service fails" April 30, 2019 3.0 High turn-over of staff, I can't get the same staff trainer/account manager twice. Customer service is horrible, quite honestly, I don't have anything nice to say about Patient Now. Do you recommend any good EMR systems for us? We are in the market. Pros Easy to use, most of the time. Not much else to say here. Cons When a problem does arise, I inevitably know that I have to call Patient Now support to talk to someone on the phone who WON'T take ownership of the problem, absolutely WON'T have the answer you need, and will likely let the ball drop on the problem so that you have to call back in days later angry and irritated. Review Source TF Thomas F. Plastic Surgeon Hospital & Health Care Used the software for: 2+ years ### "PatientNow - almost there..." April 12, 2019 4.0 Pros Scheduling functions work well. Handles large patient data base well. Cons Patient information books do not handle multiple procedures well - there is much redundant printing of common sections. The old Inform software is dramatically better at this part of things - to the point that we still use it for pre-operative document generation. I am not happy that I am being forced to convert from our server-based version to a cloud-based version within the next year. I worry about data security and having a non-functional office in the event of an internet failure. Review Source LA Lindsey A. PA Medical Practice Used the software for: 1-2 years ### "Patient Now" June 26, 2023 5.0 Pros Customer service is always helpful and super friendly Cons It took some time to make our own templates Review Source HT Heather T. Marketing Director Medical Practice Used the software for: 6-12 months ### "We love Patient Now" March 14, 2023 5.0 Pros Integration was smooth and we love sending out email campaigns with this system. Cons Would love some in depth training as I don't believe we are utilizing everything it offers. Review Source SB Sofia B. Patient Coordinator Medical Practice Used the software for: 1-2 years ### "Patient Now review" May 23, 2023 5.0 Overall, Patient Now is a great system that is easy to use. The team is super helpful and makes the work day a little bit easier! Pros I love Patient Now because it is easy to use and their support system is amazing! They have helped me answer all my problems and questions! Cons Some feature that could be improved is their messaging program has a few glitches. Review Source JP Jenn P. Practice Manager Medical Practice Used the software for: Less than 6 months ### "No New User Woes" June 26, 2023 5.0 Pros I'm a new PatientNow user and I've been very pleased with the promptness of assistance. It was overwhelming to begin the process of learning the software, but the availability of help videos and staff is impressive. I've called 3 or 4 times and have had minimal wait time to get immediate help from a very knowledgable support team. Cons The marketing leg feels a little complex, I still need to learn it so my opinion of it may change. Review Source CS Carly S. Physician Assitant Medical Practice Used the software for: Less than 6 months ### "New user of patient now" June 20, 2023 4.0 Overall it has been good. I think the patient messages between staff members could be improved. Pros Saves information as I work and I don't have to go back and have concern there was lost documentation. Cons I am unable to have multiple screens open at a time. Review Source EJ Elsa J. HR/ Accounting Medical Practice Used the software for: 2+ years ### "Patient Now Review" October 14, 2019 3.0 As I said before it is a friendly system, easy to work with. It does help our billers to process insurance without a problem and the coordinators do not have problem with the software. The financial employees have some problems when the software is changed without advise. Pros The software is friendly. Easy to learn and use Cons My experience with customer service was not very positive., they reps are not friendly and seem to be bother when we have a problem and call them. Reason for choosing PatientNow It was a doctors decision. I believe it was during a medical seminar that the doctor found out about Patient Now. Review Source HS Hardik S. mD Hospital & Health Care Used the software for: 2+ years ### "New Cloud Based Software Glitchy" October 1, 2019 3.0 Great support. Pros Cloud based software is definitely the way to go and it has a lot of functionality. Probably too much for most oractices Cons Missing records. Slow upload speeds for pictures. Bloated software. Used to be better before. I wouldn’t recommend this unfortunately not something better to choose from. Overpriced Switched from [DaySmart Spa](https://www.capterra.com/p/132391/DaySmart-Spa/) Limited functionality Review Source TG Theo G. Owner Hospital & Health Care Used the software for: 2+ years ### "Good product" October 31, 2019 4.0 It is lower in cost than other systems, but cloud-based services make it difficult to use Pros Easy to use, intuitive, similar functions to other products on the market. Able to be modified to fit the practice. Cons No Mac support. Cloud based resources make it’s reliability frustrating at times. In the future, might consider backing up info locally. Switched from [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) $$$$ Review Source DG Denise G. Office Manager Medical Practice Used the software for: 6-12 months ### "PatientNOW - A Software to Grow With" October 15, 2019 4.0 PatientNOW helped us get up and running when we opened this year. Their customer support has been outstanding and our trainer has gone above and beyond to see us use PatientNOW to its fullest benefits. Pros From the ease and maneuverability of entering front desk information through the clinical documentation, PatientNOW delivers what we need. Its customizable patient engagement, through its Treatment Pathways, enables our staff to accomplish other needed workflow tasks. Cons The ability to customize additional reporting is still needed, however PatientNOW is continually striving to meet the users needs so this should be coming in the future. Reason for choosing PatientNow Maneuvering through PatientNOW was quicker and more user friendly. Their Help videos and webinars help everyone become acquainted with what they need to know to do the aspects of the job in the software. Review Source CB Chris B. Customer Service Manager Hospital & Health Care Used the software for: 2+ years ### "Great Product" July 27, 2022 4.0 Pros It's easy to use and train people on. Super simple. Cons Additional reporting on some custom items would be nice Review Source AV Adriana V. Director of Operations Plastics Used the software for: 2+ years ### "Patient Now Review" October 1, 2019 3.0 For what we need PN for, it's working. For more complex duties, reporting, etc, we may have to switch to another program, or continue to use other forms of reporting. Pros For the most part, it is user friendly. The ability to customize everything is great and the coloring is easy on the eyes. Cons Reporting overall is terrible. There are too many functions. More general options would possibly lead to better reporting. Not being able to use PN on an iPad or tablet is inconvenient. Especially when trying to go paperless. Review Source DP Debi P. Patient Care Coordinator and Aesthetician Medical Practice Used the software for: Less than 6 months ### "Great customer support." April 19, 2023 4.0 The way some of the functions are organized is a bit confusing. I have used previous industry-specific software systems in dental offices for many years and they were easier to navigate through. Pros The customer support is great. Patient follow up through Pathways is good. Cons Packages or Memberships with options of weekly payments. Review Source GB Gabriele B. Practice manager Medical Practice Used the software for: 2+ years ### "PatientNow is the best practice management Software" October 16, 2018 5.0 I have been using PatientNow for several years at this point and in my practice I always strive for improvements. Last year I took on the project to change PatientNow with a different practice management software. I evaluated several platforms including but not limited to Nextech and Remedly. Many promises were made by different companies but at the end, when my practice manager drilled into the softwares to check if this switch would benefit the practice, we quickly realized that PatientNow is the best option for our practice. Pros Very complete software for practice management at a very affordable price. Great customer service, easy to use. Cons I wish that they would switch to a native app or a web based version. now we work with a remote desktop connection that at time is a little slow Review Source JS Josh S. MD Medical Practice Used the software for: 2+ years ### "PatientNow" October 1, 2019 4.0 Pros Very well thought out and comprehensive software. PatientNow allows its users to perform all necessary functions for a medical practice. Cons I really have nothing bad to say about patient now Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) Reason for choosing PatientNow Less costly while offering the same features and with an easier to use interface. Review Source JS Jackson S. Business Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Hands on Customer Support" April 19, 2019 4.0 Pros The software has grown over time. They have added modules that support what we're trying to do. The customer support team is willing to help us find solutions to our issues. They can't always make PN work the way we need to work but they do try. Cons The software is difficult to use sometimes. We've added almost every new module they offer but it doesn't navigate that easily between sections. It does scheduling and EMR but its not always that easy to do the work. Review Source JS JENNIFER S. Manager Medical Practice Used the software for: 2+ years ### "Cloud service needs help" October 4, 2019 3.0 Overall a 4 out of 5. Pros Customer support and our trainer. The weekly webinars are great training tools Cons Since the cloud migration, we’ve had a couple of issues Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) Reason for choosing PatientNow Not sure. Convenience of already on PN server then moving to their subscription cloud service was mandatory. Review Source HC Heidi C. Patient Care Coordinator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Love PatientNow!" May 2, 2023 5.0 It's not extremely user friendly - but once working with it regularly, it gets easier :) Pros Easy integration with other software systems. Cons Communication with patients is difficult. Reason for choosing PatientNow Our whole company made the switch - it's a franchise. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Switched companies Review Source Similar Products Featured