# Page 7 | PatientNow Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is PatientNow the right Medical Practice Management solution for you? Explore 297 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92269/PatientNOW/reviews --- PatientNow 3.9 (297) [View alternatives](https://www.capterra.com/p/92269/PatientNOW/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Page 7 - Reviews of PatientNow ## Showing most helpful reviews Showing 151-175 of 297 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ER Elizabeth R. President Health, Wellness and Fitness Used the software for: 2+ years ### "Online Booking and Other Functions that don't work like they should" October 4, 2019 4.0 The text reminders are really great. Also the pathways are good. They are a little complex but seem to work to get patients back in the door. I think once a quarter a trainer should go through them with their accounts as when things change etc. things can get messed up. Or they add new services and a pathway never gets created or gets created poorly. Pros Scheduling on this software is very easy. Creating invoices is also simple. Cons The online booking. There is no way for the patient to reschedule so they end up just booking multiple spots. Also, I wish there was a way to guarantee the booking with a credit card as so many people make appointments and don't show. Also, I wish when you selected a provider, the drop down for services only put what that provider is able to do. Many people are searching providers for the wrong services. Also, a schedule marking for patients that have done paperwork online. And it should prompt them to do this when booking. Review Source KH Kim H. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Keep looking" September 20, 2021 3.0 If the software works as promised, and they provide any kind of customer support then I would recommend it. But my experience over the last three to four months has been so poor that even though it will cost me a lot of time I'm going to start looking for another company to work with. It's over a week for a return call and sometimes not at all, even for technical support issues. I have asked for a refunds and discounts on services because of the poor turnaround time, and never hear back anything. Do not recommend Pros I like the charting features, and the patient follow up is what I originally signed up for. Cons Firstly it has become extremely slow and difficult to use. It used to be quite fast, but now charting takes an inordinate amount of time. I have reached out to the company four times at this point and struggle to even get a call back. Review Source MS Michelle S. MedSpa Director Health, Wellness and Fitness Used the software for: 1-2 years ### "All software has pros and cons" December 8, 2020 4.0 Customers services is top notch! They are responsive and quite helpful. If it wasn't for their excellent customer service, we probably would have been very unhappy. Pros We switched to this software for the electronic record capacity. It isn't as user friendly as presented. We hoped to use voice dictation but this hasn't worked out. Cons The photography software needs to be improved and updated so we can create side by side comparisons and them save them or share them easily. This seems like an easy update. Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[Symplast](https://www.capterra.com/p/178244/Symplast/)[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing PatientNow It seemed like the best option for us. All software has pros and cons and it's what you make out of it that works for your practice. Switched from [ProSolutions Software](https://www.capterra.com/p/32216/ProSolutions-Software/) need electronic record Review Source jS josanne S. CEO Medical Practice Used the software for: 1-2 years ### "Patient Now" April 4, 2023 4.0 Customer support can be slow Pros Scheduling, charting, mass text capabilities Cons Document creation is difficult but they are working on solutions Review Source MP Michelle P. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Best of the worst?" October 8, 2019 3.0 A bit Soso. It’s doing what we needed to do, but the promised constant contact integration that was supposed to happen in March 2019 never happened. The marketing portal is pretty worthless. The program is not a real cloud-based program which is irksome considering I have apple computers at home and had to buy a PC just to look on patient now. The software has glitches and patients do not like the portal either. More often than not they have difficulty accessing it and filling it out. Sometimes they get to the end of all the questions and the submit button does not work. If I start a note on a patient and then do a procedure, often that note disappears and I have to start over. Pros I like that customer service is very good, the trainers are excellent and the ease of creating notes and modifying templates is simple. Cons It is not possible to flip between windows. So if you are in putting a new product and forgot to put in the manufacturer, you have to switch out of one window, lose all of your information put in manufacturer and then go back. Sometimes this happens three or four times because there is a sequence of putting in things that is not intuitive and the software does not automatically create the flow for. Reason for choosing PatientNow Cloud based, Except that it’s not. This should’ve been fully disclosed at the beginning. Review Source VR Verified Reviewer Chief Operating Officer Medical Practice Used the software for: 2+ years ### "Patient Now -- good for a small office" September 26, 2018 3.0 Pros It is inexpensive compared to other practice management / EMR systems. It has the foundation to be a very good EMR / PM system. The support staff / help desk is very nice but sometimes unresponsive particularly with complicate issues. Cons The scheduling portion leaves a lot to be desired. Reports are not always accurate. Reporting functionality is limited. Forms are not easy to build. There is minor customization possible, changes are only made if groups of users want them. Review Source LH Laila H. MGR Medical Practice Used the software for: 2+ years ### "Great service " September 12, 2023 5.0 Great helpful customer service every time. Pros Easy to use and everything you need in one place Cons Doesn't have spell check on text msgs and too many updates Review Source KP Katherine P. Spa Operations Manager Medical Practice Used the software for: 1-2 years ### "Great all in one system!" June 28, 2023 5.0 Very nice. Especially the service quality! Pros I like how easy it is to set up our daily workflows. It is easy to customize. Cons When we want to discount a product or procedure and it's a package it can be wonky and usually results in a work around to get it right. Reason for choosing PatientNow Seemed to have everything we needed all in one system Review Source MB Michelle B. Office administrator Medical Practice Used the software for: 2+ years ### "Patient Now Review" October 8, 2019 3.0 In the beginning, when we first began using PN it was informative and responsive to requests. Now it is difficult to get help with changes or get those implemented. No one seems to be there to review and help make suggestions to improve aspects of our account. Pros The overall use for many practitioners in the office is great. Not having to move from one system to another to capture changes is a big plus. Cons Making changes in the system is very difficult. The company is great at suggesting and having ADD-ON charges like the Enhanced Pathways. Which we bought into in March and in Oct. we are still trying to implement and working out the kinks. All the while those flawed emails are going out to the patients. Reason for choosing PatientNow The overall ability to be utilized by many staff members, and not having to move from one system to another to take a payment from the customer. Review Source PN Paula N. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great system for medical spas!" May 9, 2023 5.0 It's a great all-in-one solution to help us manage our growing clientele and practice. Pros It is very user friendly, from scheduling, payment processing, integrations with other software, tracking inventory, consents, and communications. Cons The main issue has been with our new patient online registration. Review Source GS Gay S. Administrative Health, Wellness and Fitness Used the software for: 1-2 years ### "Patient Now is the Best" January 3, 2024 5.0 I would definitely recommend this platform. The customer service is great! Pros Patient Now solved most of our concerns about a software program that would grow with us. Cons Our start up process was a little cumbersome Review Source AV Ana V. Office Manager Medical Practice Used the software for: 2+ years ### "PatientNow" October 30, 2023 3.0 Pros I dont know any other systems to compare it too. Cons that the customer services doesnt always know how to help they always have to reach out to someone else and then i get an answer that isnt helpful. Review Source NL Nicole L. Chief medical officer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Does what it should" July 17, 2023 4.0 The training is not great, and there have been times where we needed customer support and were unable to get it for several. But there are videos available all the time. I wish there was a way to eliminate some features once you discover what they do and that you won't need them. Pros Simplified enough to utilize for only what we need it for. I frequently discover new and useful ways to do things or hidden gems. Cons There are often multiple ways to get to where you need to go. And while that is helpful sometimes it also can be overwhelming. Some of the administrative functions are counter intuitive. Alternatives considered [Tebra](https://www.capterra.com/p/129169/Tebra/) Reason for choosing PatientNow More medspa specific Review Source BM Betsy M. Office Manager Medical Practice Used the software for: 6-12 months ### "Northcoast Laser Review" October 27, 2023 5.0 Pros Integration process was a lot less painful than expected. The financial reports and more accessibility to that is a great feature to have. Reaching out to support staff is quick and everyone we've interacted with has been so helpful and kind. Cons Can't think of anything we have not liked with the program so far. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reason for choosing PatientNow Had all the extra parts and reports we were looking for to grow and manage our business Review Source AK Arpi K. MD Medical Practice Used the software for: 6-12 months ### "PatientNow" September 8, 2023 5.0 The staff at the company are helpful Pros Product is easy to use. I also love that it has e prescribe. Cons The price is a little high. Took some time to get used to the program but once i got the hang of it, it was easy. Review Source DS Dominick S. President Medical Practice Used the software for: Less than 6 months ### "Worst EMR I've ever encountered" November 7, 2023 1.0 The worst business decision I have ever made, the sales department is extremely good at making it seem like this software is easy to use, easy to implement on both ends, when that is the farthest from the truth. We are stuck in a yearly contract, and am dreading the next 11 months having to be forced to use this horrible system Pros The only thing I like about PatientNOW the website build, that team did an amazing job building our new website. The praise stops there. Cons We were sold a system that we were told would be an all in one solution, a complete EMR with advertising software, payment software etc. Instead, there four different platforms that you need to log in to separately that "talk" to each other. Its so complicated and frustrating to use. Reason for choosing PatientNow Didn't do enough research on alternative products, big mistake. Review Source LW Lisa W. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "Long-time users" October 2, 2019 4.0 it is an intuitive program to learn, but many features that we would think would be part of any good program aren't there and haven't been added over the almost 7 years we've requested them Pros Easy to navigate and intuitive. Makes it easy to onboard new employees. Unlike some other products it doesn't try to cover every specialty which makes it simple to understand Cons Can't bring up more than one session/patient at a time so have to interrupt what you're worjking with and navigate back where you were if you need to take care of another patient issue- especially challenging at front desk. No way of indicating urgent patient issues with warning- such as "do not schedule this patient" or "patient owes collections"- sticky note option is too easy to miss Reason for choosing PatientNow wasn't part of that process Review Source SC Steven C. Physician Health, Wellness and Fitness Used the software for: 2+ years ### "Stay away" October 5, 2021 2.0 My overall experience after 3-1/2 years of use is that the soft work is out of date, they only do updates, no upgrades. Currently they appear to be working on integrating other peoples products instead of improving their software Pros The software allows her to create templates Cons The database is slow, it is not a web-based system, only a cloud server, The customer support is the worst in the industry Review Source SS Simran S. CEO Hospital & Health Care Used the software for: 6-12 months ### "Great system for a cash based aesthetic practice" September 26, 2019 5.0 Overall, great software product at an excellent price. Customer support has been great too, so I would highly recommend this to others. Pros The software has addressed key work flow requirements in aesthetic practices. It has very helpful templates already included and making your own custom templates is very easy. Now that our practice has had it for some time we have started looking at the analytics that the software offers. Finally, text and email marketing is included which means we do not have to pay another vendor to do it or enter emails/phone numbers on another platform. Cons I wish the software interface was more streamlined. When I say this, I am specifically referring to the small boxes and colors. Switched from [Elation](https://www.capterra.com/p/147889/ElationHealth/) Patient Now has more features for aesthetics. The pricing structure was also more favorable with Patient now compared to our previous EMR. Review Source SD Stephanie D. Practice manager Medical Practice Used the software for: 2+ years ### "PatientNow EMR System" April 12, 2019 3.0 I think PatientNow is a great option for practices wanting to implement a general EMR system that is easy for them to switch over from charts. Pros The EMR system was easy for a team that was just leaving charts, you can limit permissions for them so they can feel at ease navigating the system. Cons Support is a drawback. I often see updates that roll out and only learn about them after I see something new as I am using the system. Rarely do I get a live person to talk to when I want help and often get a ticket with a call 1-2 days later after I have figured things out on my own. Support is also not too helpful, if I ask them a question they will not always have the answer and tell me that something is not possible and then I learn on my own it was. Review Source LR Leah R. Wellness Specialist Health, Wellness and Fitness Used the software for: 1-2 years ### "Constant Crashes" April 10, 2023 3.0 Poor system, have worked with many, not very user friendly. Pros Ease to enter new patients in system and loved the text system, patients prefer that as source to communicate. Cons Constant crashing of system, too many steps in general for all practical purposes. Review Source JM Jessica M. Nurse Medical Practice Used the software for: 1-2 years ### "Medical Practice" April 25, 2023 5.0 My experience with Patient Now is great. The customer service has always been exceptional! Pros We use the e-prescribing feature daily and it is very easy to use. Cons I do find the patient now app on the Ipad a lot more difficult to use than the patient now on the computer. Review Source SN Scott N. Surgeon Medical Practice Used the software for: 2+ years ### "Pretty unhappy with my experience. " October 11, 2019 3.0 I spent a fortune purchasing this software and basically only use it as a scheduler. There are parts of the software that are poorly thought out and the company has never addressed these issues. And after purchasing the full product they are now migrating to a cloud-based platform and have no regard for the fact that I purchased their software outright, and have paid for support monthly for years. Pros It’s programmability and it’s full feature set. Cons Lack of true support to ever get it properly Implemented Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) Review Source CW Christine W. Office Manager Medical Practice Used the software for: 2+ years ### "Easy to use with a lot of features" June 17, 2020 5.0 Overall we are very pleased with Patient Now and have been using it for several years now. The tech support is very helpful. Pros The dashboard is very user friendly and our staff is able to learn the processes quickly. There are a lot of tutorials and webinars available. Cons There are some limitations to customization, and some steps that could be a little more efficient. The payment function requires you to use their merchant services. Review Source VR Verified Reviewer CFO/Practice Manager Medical Practice Used the software for: 2+ years ### "No title" October 2, 2018 5.0 Overall experience is positive, however cost is a little high to use some additional features of software. Features should all be bundled into a one time annual fee. Pros Easy to use and easy for new staff to learn scheduling in the software Cons Ease of reporting features and lack of some reports Review Source Similar Products Featured