# Page 6 | PatientNow Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is PatientNow the right Medical Practice Management solution for you? Explore 297 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92269/PatientNOW/reviews --- PatientNow 3.9 (297) [View alternatives](https://www.capterra.com/p/92269/PatientNOW/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Page 6 - Reviews of PatientNow ## Showing most helpful reviews Showing 126-150 of 297 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SG Sue G. Practice Manager Medical Practice Used the software for: 2+ years ### "Highly recommend PatientNow" April 24, 2023 5.0 PatientNow is easy to use and has many features that are useful to our medical practice and med spa. The ease of scheduling for a multi provider clinic is extremely important and this program offers that and more! Pros Navigating a patients EMR and the ease of scheduling for a busy multi provider clinic. Cons Would like to see an easier, more efficient way to add schedule blocks/times. Review Source AC Adrien C. Plastic Surgery Physician Assistant Plastics Used the software for: 6-12 months ### "Useful EMR System for a Small Private Practice" May 16, 2023 5.0 Overall we have had a great experience using PatientNow in this office Pros PatientNow is useful for everything required from documentation to prescribing, and to communicating with patients. It takes a little getting used to to fully maximize all of the functionalities of the EMR system. Cons You cannot pull up multiple windows from within a Patient's chart simultaneously Review Source MM Monique M. MD Health, Wellness and Fitness Used the software for: Less than 6 months ### "All-in-one EHR for medical spas" June 13, 2023 5.0 Staff and trainers were very helpful and accessible. Pros Documented communications with clients via text and email save time for staff as well as designated tasks. Great use of tabs to organize visits. Quick tabs are helpful in saving time for price list. Appreciate the integration with marketing and photos between Aesthetic Now and Rxphoto. Unified all systems into one for better tracking. Cons Set up was very detailed and time consuming. Hard to manage without support. There are many functionalities that are not well described unless webinars are watched. A more comprehensive training guide would be helpful. Payments in Canada are not yet available therefore its difficult to track inventory. Review Source RR Rachel R. Office Manager Plastics Used the software for: 2+ years ### "Product Review" October 1, 2019 4.0 PatientNow offers EVERYTHING you need for a practice. It provides everything from scheduling appointments, texting/emailing to communicate with patients, and extensive patient charts to running reports for tracking your practices growth and keeping your inventory, products, and services organized. It is a great program with just a few minor inconveniences. I feel like there is not program that will not have those though. The great part is PatientNow has great customer service to help you maneuver through those minor set-backs. Pros The customer service department availability and knowledge is awesome! If the person that I come in contact with first does not have a solution, they make sure they find the right person for finding the solution. Cons There are some simple functionalities that I wish were different. For instance, printing multiple copies of requisitions, quotes, invoices, etc. There is no option to print multiple copies at one time. It is little stuff like that, that may not take a long time, but through out the day gets frustrating. I also do not like that there is ONE type of scanner that is compatible with their program. It is a very expensive scanner and I wish there were more options. Review Source TC Tara C. Partner Cosmetics Used the software for: 1-2 years ### "Not recommended " April 13, 2023 1.0 Not great. Waste a lot of time on the phone troubleshooting and fixing issues. Pros Color coding for categories and scheduling services. Cons Not user friendly, iPad isn’t fully functional, patient portal doesn’t always sync with web based version. Templates are horrible. Training was less than adequate. Very difficult to customize. Clinical portion is et uo as “standard” and not customizable to an j suicidal practice. Reason for choosing PatientNow For RX photo. We were mislead to believe RX photo was included in our purchase plan. Review Source PC Pam C. Office Manager Medical Practice Used the software for: 2+ years ### "PatientNow for EMR " April 24, 2023 4.0 Patient Now works well for our office. Pros The text message feature is the best, it really helps with patients that don't live nearby when there is an issue. Cons Sometimes it's difficult to navigate and we still need to use a different system for payments. I know PatientNow has a payment system but we have not updated to that yet. Reason for choosing PatientNow It was our best option at the time. Review Source CJ Christopher J. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Owner" July 28, 2022 5.0 Helps over-all flow of business Pros Ease of scheduling and following daily activities of office productivity and service providers Cons A bit of a learning curve and updates not announced Review Source EW Erika W. owner/manager Hospital & Health Care Used the software for: 6-12 months ### "Owner review" December 15, 2020 5.0 I absolutely LOVE customer support! they are all so incredibly helpful, patient and pleasant to work with! I also really appreciate the quarterly software updates and that when I have feedback/suggestion it is taken seriously Pros We love the ease of scheduling, the EMR feature, the portal for our patients to fill out paperwork, patientADVANTAGE, securePAY NOW, on-line appointment feature, reports Cons Creating custom packages involving multiple different services and products is a HUGE pain and very inefficient. there needs to be a much easier way of doing this as we are constantly creating these custom packages every day for our patients. Inventory management. there is NONE and that is a huge problem. No business selling retail should be without a good inventory management system. Right now we have no way to create purchase orders or to receive orders and close out PO's with an automatic update of our inventory. this is very problematic Alternatives considered [MDWare](https://www.capterra.com/p/114733/MD-Ware-Software/)[Booker](https://www.capterra.com/p/90708/Booker/) Review Source NC Neil C. President Health, Wellness and Fitness Used the software for: 2+ years ### "Reliable software with good value" May 22, 2023 5.0 Pros Good value. The pathway feature help organize the flow. Cons The appearance of the program has not been updated for over 10 years and looks a bit dated. The reports lack certain elements that we are looking for and can not be customized enough. Reason for choosing PatientNow Value. The program team were approachable. Review Source EA Erin A. Practice Manager Health, Wellness and Fitness Used the software for: 2+ years ### "JEM Medspa " September 7, 2023 4.0 Pros The product is easy to use, customer service is great. Cons More reporting features could be available. Review Source RM Rosie M. Coordinator Plastics Used the software for: 2+ years ### "Good Program" January 3, 2024 5.0 Pros Easy to use and staff is very helpful Cons We have made several suggestions to update some features, but none of them are ever considered. One especially request is being able to select what quotes to email or print. When there is multiple quotes (we cannot just select the ones we want printed.) We have to individually print or print all. In some cases these patients have had several quotes through out the years Review Source LB Lilith B. Nurse Practitioner Medical Practice Used the software for: Less than 6 months ### "Unethical company with extremely poor customer service " November 10, 2021 2.0 Overall terrible experience! Once you decide that the product is not for you, it's difficult to cancel. They continue to aggressively charge you. It's difficult to get any phone calls or e-mails back. They don't honor their promises of refunding you, moreover they treat you with disrespect as they just ghost you without trying to find a resolution. I don't want any other company to fall into their trap. Pros Not much... RxPhoto is the only part of the company that we like and use Cons Convoluted, compilation of half-baked products, difficult to set up, slows you down Alternatives considered [Meevo](https://www.capterra.com/p/172058/Meevo-2/) Reason for choosing PatientNow My Allergan business affair rep introduced me to it. I also liked the rep \[SENSITIVE CONTENT\]who seemed like an enthusiastic and invested team member. Review Source DP Delorean P. Practice manager Medical Practice Used the software for: 2+ years ### "Practice manager" January 4, 2024 5.0 Pros The improvements over the last few years Cons The reports until I got a better understanding of how to maneuver and run them Review Source AW Angie W. Admin assistant and surgical coordinator Cosmetics Used the software for: 2+ years ### "Great customer service " August 14, 2023 5.0 Pros easy to use and customer service is excellent Cons reports arent as easy to breakdown as other EMR's Review Source SM Shauna M. owner Cosmetics Used the software for: 6-12 months ### "Patient Now Review" December 14, 2020 5.0 In all its is very good deal for what you get. The customer service and tech support is a main reason we decided to go with it. Pros This program has the capability to do so much and has increased our revenue by 15% in just the short time we have been using it. The ability to send mass text and communicate via text allows us to send promotions we normally were limited in an eblast. Patient Now is also very efficient in transitioning from paper to fully electronic paperwork. The pre loaded templates make for a easy transition. We also utilize the treatment pathways that really make our office seamless and professional. Patient Now has buildable reports that make allocating our marketing dollars more efficient. Overall it is a very eloquent program. Cons The learning curve but worth it. It would be nice to know that it usually takes 6 months to 12 months. Alternatives considered [DaySmart Spa](https://www.capterra.com/p/132391/DaySmart-Spa/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing PatientNow The cost vs the features that Patient Now offers. Review Source EJ Emily J. Surgery Coordinator, MA Plastics Used the software for: 2+ years ### "Great Customer Service!" April 4, 2023 5.0 Pros PatientNow is always available when help is needed. We appreciate the time they spend with us on the phone to resolve our issues. Cons It's hard to get continued training in longer time frames than 1 hour, but someone is currently working on that for me! Thanks!! Review Source AJ Anna J. Office Manager Medical Practice Used the software for: 2+ years ### "Medical Spa" April 10, 2023 4.0 Pros Easy to find your way around, scheduling made easy, texting with pt's is a breeze also. Cons I wish you could limit some things. Out of sight out of mind. A little overwhelming. Review Source KJ Kayla J. Practice Manger Medical Practice Used the software for: 2+ years ### "PatientNow Review " August 15, 2023 4.0 Pros The ability to access from multiple platforms. Cons There are a lot of user functionality issues. Review Source SB Sydney B. RN Alternative Medicine Used the software for: 1-2 years ### "RN user review" November 7, 2023 5.0 Pros Having everything needed for medical spa in one place. Cons Not being able to access scheduling on now Apple devices, like Samsung tablet or phone. HUGE con. Review Source KR Kaye R. Plastic Suregeon Medical Practice Used the software for: 2+ years ### "Good concept needing better functionality and speed" April 30, 2019 3.0 The owner is visionary. The concepts are great. It could be more user friendly. See above. Pros I bought this because of the patient engagement and retention features. It was okay until it became cloud based. It has good potential but it requires the support team to implement or change pathways. Cons The cloud based version. It is so slow it is actually disruptive to our day. Seems thing to disappear or drop off. The features that were supposed to be present in the cloud, and why we switched before we had to are not there, eg memberships and the ability to ACH their monthly payments. They supposedly have an iPad version that will help in the rooms but we haven’t gotten it up and running yet. You cannot just switch from one user to another without the whole program rebooting again and my assistants follow me rather than staying in the same room. Customer service is responsive but we are all very frustrated at the moment. Review Source AC Amethyst C. Practice Manager Plastics Used the software for: 1-2 years ### "10/10" August 7, 2023 5.0 Pros I like that I am able to fix small mistakes without it being permanent or a big deal unlike other EHR systems. It's easy to navigate. Cons Maybe having training videos for new hires would be helpful. Review Source DC Dana C. Practice Administrator Medical Practice Used the software for: 1-2 years ### "Easy to use" December 21, 2023 5.0 Pros I like how easy it is to learn. It is laid out very user friendly. Cons The system takes too long to boot up on the computer. I don't feel like there is anything I dislike about it. Review Source PC Peter C. Plastic Surgeon Health, Wellness and Fitness Used the software for: 2+ years ### "The First 100...." May 12, 2020 5.0 The experience is nothing short of a 5 stars because of \[SENSITIVE CONTENT HIDDEN\] . He is open, pleasant, and interested in improvement. Pros As one of the first 100 uses of this product, what I like the most is their willingness to listen to the users needs, challenges, and questions. How often does \[SENSITIVE CONTENT HIDDEN\] of the company travel to your office to see it in use? Cons Over the years the weaknesses of any program should improve and PatientNOW has done just that. As nothing is perfect, their could be some work with marrying Quickbooks; time clock integration to Quickbooks; prescription platform. Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) Reason for choosing PatientNow Value, \[SENSITIVE CONTENT HIDDEN\], and support. Review Source KW Katie W. Patient Care Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Great Product " October 7, 2019 5.0 Over all I would recommend this product to anyone. I do think it takes a little coaching at first to understand how to use the software but it is very helpful to pull reports and to help us track patient turn around. It is nice to be able to pre saved quotes so it reduces the amount of time a patient is waiting on me. Pros It helps us keep up with tracking our patients conversion rates. Cons I don't like that we have to give so much detail to generate a report. We have to create a new category for every procedure if that procedure requires a revision. We thought we had it down to where we could pull from a discounts report but we actually had to go in and create a revision category for all procedures to acquire accurate data. Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) We wanted to see data and reports. Review Source AS Amany S. Owner Cosmetics Used the software for: Less than 6 months ### "Amazing Program " January 4, 2024 5.0 We love patient now. Everything we need is in one place and very easy to navigate. We also love that we can have access from different locations, and we can get work done from outside of the spa as well. Pros I loved how hands on everyone is with helping you navigate, learn, and setting up the program for your specific needs and wants. Cons I wish it was a lot easier to put in forms for online signatures. Struggling to figure out a good layout that doesn't look outdated. Reason for choosing PatientNow Because of everything that it had to offer. Is able to grow with our practice. Review Source Similar Products Featured