# Page 5 | PatientNow Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is PatientNow the right Medical Practice Management solution for you? Explore 297 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92269/PatientNOW/reviews --- PatientNow 3.9 (297) [View alternatives](https://www.capterra.com/p/92269/PatientNOW/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Page 5 - Reviews of PatientNow ## Showing most helpful reviews Showing 101-125 of 297 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use janit P. COO Health, Wellness and Fitness Used the software for: 2+ years ### "Patient Now Good & Bad" September 27, 2019 4.0 Overall it's fair. We finally have a trainer who is fantastic. She has helped us tremendously. The guys in support, for the most part, are very helpful but getting through to them sometimes is difficult. Pros I think the recent upgrade to include memberships and referral programs was a good one. It has made managing our membership program so much easier! I know can quickly look to see which patients' plans are expiring and quickly send them an email to renew. I can also add in the promotions and discounts so there is no more manual calculations done at the front desk. Cons The financial reporting still needs to be buffed up. In order to get the data I need, I have to run a report, download it to Excel, format it so that I can create pivot tables and then run the pivot tables. It's a lot of work. The schedule also needs to be improved. They have said for years that it's "on their list" but I've been hearing that since 2013. Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) Reason for choosing PatientNow It was cheaper. Review Source KL Kat L. DNP, Owner Medical Practice Used the software for: 2+ years ### "PatientNow" July 10, 2023 3.0 Our original practice manager was so helpful in getting us set up and continued to offer personal support to us. Now we use the generic help desk and have not been able to resolve some issues or are told that they may be considered for the next update Pros PatientNow has EMR, scheduling, inventory, finances, and reports all in one place. Cons It is not intuitive for how to use, so everything must be taught by support staff. Reason for choosing PatientNow Met a rep at a vendor booth and the program looked really good. The aesthetic of it in person though is nothing like the one I thought I was getting at the show. Review Source SR Shelby R. Office Manager Medical Practice Used the software for: 2+ years ### "PatientNow User Friendly" November 13, 2023 5.0 Pros The ease of use and a very helpful support team from PatientNow. Cons PatientNow sends duplicate texts to patients to confirm their appointments even after the patient has confirmed the appointment. Review Source RL Rene L. Practice Manager Medical Practice Used the software for: 1-2 years ### "Patient Now " April 10, 2023 4.0 Still a good product. Great for our medical spa Pros The ease of collecting payments and running reports on different modalities Cons When updates we loose some functions we were using with ease. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing PatientNow Better for Medical Spa Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) More user friendly and cost Review Source SL Sam L. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "No support, refusing to stop billing " May 3, 2024 1.0 Really disappointed with the experience. Would advise anyone to stay far away from this company based on business practices. Pros Basic product features are bare bones, but sufficient Cons They acquired RXPhoto, raised the price aggressively, then would not stop billing our credit card after cancelling. Attempts to contact customer success team go unanswered. Their billing team keeps directing me to the customer success team. Not a good situation. Review Source IG Issac G. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Best software out there!" April 26, 2023 5.0 Our overall experience with PatientNow has been great. One of the areas I failed mention was their customer support. Pros One stop shop for all your software needs. From scheduling, patient management, to all your communication needs and also has excellent analytic reports Cons Texting features, currently not compatible on apple products Reason for choosing PatientNow best software out there to manage our business to the fullest potential Review Source SG Susie G. Practice Manager Medical Practice Used the software for: 2+ years ### "Great Program for Plastic Surgery Office " August 7, 2023 5.0 Pros It seems like they have thought of everything. From lots of shortcuts to reporting options to the day to day scheduling, it is all very easy to learn and has a natural flow. Cons They haven't really missed out on any option that I would like. If there is one, their tech team is very receptive to recommendations and they are constantly working to improve their product and it's offerings. Review Source AH Ashleigh H. Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "New user but would still recommend " July 28, 2022 5.0 Overall, I’m very happy we made the switch. The benefits outweigh the cons and the addition of having the marketing emails and texts within the program make it very easy to reach your guests. Pros I like the cloud based feature. It makes having multiple locations much easier. Cons Employee scheduling is a nightmare. They make it way too difficult. And the sales reports need to be expandable so that you can see how envision came to that total. Alternatives considered [Meevo](https://www.capterra.com/p/172058/Meevo-2/)[Millenium](https://www.capterra.com/p/36629/Millenium/) Reason for choosing PatientNow We also follow the Summit Business plan and the reports we need for that are incorporated into envision Review Source MB Monica B. Business Development Specialist Cosmetics Used the software for: 2+ years ### "Great Software for a Medical Spa/Derm office" September 25, 2023 5.0 Pros easy to book/cancel and manage patients. easy to pull reports and send mass emails. Cons Photo uploads are not ideal. There should be a home page that helps get to each subsection easily. Each invoice for patients getting multiple procedures/treatments/products is difficult. Review Source SK Sarah K. PA-C Health, Wellness and Fitness Used the software for: 2+ years ### "Med Spa Experience with PatientNow" October 12, 2023 5.0 PatientNow is the 3rd EMR system I have used since opening my medspa 7 years ago. I've now used PatientNow for nearly 3 years, and it by far the best system i've tried. I feel that it has most everything I need for both my needs and those of my patients. They are continually updating the system and making improvements to the software. I love that they integrate with RxPhoto which makes my charting seamless! Pros Patients can schedule on lineIntegration with RXPhoto Cons It was a large investment in time and effort in the beginning to create all of my forbs. Review Source CC Craig C. Practice Manager/Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great Product for the Value" December 20, 2022 4.0 We have enjoyed working with Envision. The software does what we need, customer support is efficient and knowledgeable in assisting with problem solving. Pros We've been using Envision for a few years now. It's pretty user friendly, has all of the software features that we need (although we don't use them all), makes it easy to manage patient appointments and charting. We have 2 different clinics in 2 different states and Envision makes it easy to manage what needs to be separated but keep together what needs to be in one place. Cons We did not find the credit card processing very user friendly for our clients so terminated that service. We also did not find the marketing email feature very user friendly. Review Source Response from PatientNow January 4, 2024 Thank you for your review! We pride ourselves on providing a powerful, yet user-friendly program. We are enhancing our credit card processing frequently, so we encourage you to take a second look when you're ready. Thank you for your feedback! vD victoria D. accountant Medical Practice Used the software for: 2+ years ### "good system but still needs some improvement" April 24, 2019 4.0 Pros EMR works pretty well when the provider is in the office. Cons 1\. The report functionality still needs a lot improvement. A lot very essential reports are missing or not working well if you are trying to use PN reports to run data analysis to grow your practice, control your inventory, reconcile commissions or system audit. The support team will input the enhancement request for you if they see the importance of the modification needed but no guarantee when the request will be fulfilled. If you can't wait, I believe PN can make customize report for you for a fee. This is something that I was not informed at the time of software purchase. 2. PN doesn't have a mobile platform to support cell phones. If the provider gets a call from answering service after hours, he has to find a computer or tablet to log into the system to document the call. 3. Information doesn't flow from one module to another. For example, when a patient comes in for Botox, MA logs the type of injectible, units, lot #, provider ect. PN won't push such info into invoice. When the patient is ready to be checked out, the front desk lady has to manually enter the same information again. This creates inefficiency and chance for error intentionally or unintentionally. Review Source jB jan B. Office Manager Medical Practice Used the software for: 1-2 years ### "Positive Experience with Patient Now" December 6, 2023 5.0 The support team is excellent and knowledgeable. Pros Easy to navigate and the multiple patient functions. Cons I do not have any cons to report at this time Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Weebly](https://www.capterra.com/p/246168/Weebly/) Needed to have better control with inventory and more detailed financial reports. Review Source KW Kristin W. Office Manager Medical Practice Used the software for: 2+ years ### " PatientNOW Cloud " May 25, 2019 5.0 I have been a user of PatientNOW for 7 plus years now. We have always received wonderful support from the trainers, managers and support team. However, I wanted to share the most current experience that sparked this review. A couple of weeks ago I contacted sales to hear about moving our current server based PatientNOW over to PatientNOW cloud. As our server is older and will no longer be supported by Microsoft in January of 2020. I spoke \[SENSITIVE CONTENT HIDDEN\] who was very knowledgeable and was able to get all my questions answered and the information sent over to me quickly. I wasn't quite ready to switch over yet until... a few days later when our 2008 windows server had a failed hard drive. Not wanting to replace the hard ware in the server since I knew we were going to do upgrade soon. I called \[SENSITIVE CONTENT HIDDEN\] back on a Friday in the mid-morning. Telling him my situation and asking how soon can we make this switch to the cloud as I was fearful the other two hard drives were about to go as well. \[SENSITIVE CONTENT HIDDEN\] started the process. \[SENSITIVE CONTENT HIDDEN\] called me later that afternoon telling me the process and his team went to work. Now I sit here, the following Friday completely switched over to the cloud based PatientNOW and Zinsser Plastic Surgery had NO downtime. The switch was flawless thanks to the team at PatientNOW. Pros The lay out. Once you understand the basic workings of the software is very easy to get around. Cons I have a hard time creating the templates, however they trainers are always willing to help. Review Source TB Tonya B. Founder and Medical Director Cosmetics Used the software for: 2+ years ### "Performance and Organization " June 5, 2023 5.0 Saves time, Great organizational capacity Pros Everything in one place. Saves time, Great organizational capacity. Cons Could link with Alle payments by Allergan. Reason for choosing PatientNow Saves time, Great organizational capacity Review Source YP Yoli P. Office Manager Plastics Used the software for: 2+ years ### "Patient now" May 22, 2023 5.0 It's a good working system overall Pros the billing portion with integrated payments is outstanding. Cons Too many steps for simple transactions. Not a big variety on reports to run. Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) Reason for choosing PatientNow price Review Source sC shawndra C. Patient Communication Manager Medical Practice Used the software for: 2+ years ### "Patient Now Review " June 26, 2023 5.0 Overall it is easy to use and offers a nice way to manage our practice needs. Pros Patient Now offers customizable appointment resources and easy navigation. Cons PN does not integrate with other systems. Text messaging is lacking. Review Source AB Ashley B. Manager Cosmetics Used the software for: 2+ years ### "Recommend! " October 24, 2023 5.0 Overall, super positive experience Pros Easy to use - great customer service - they are always improving with updates. Cons We have difficulty with some of the consent forms and getting what we need to efficiently have patients sign. Review Source JD Jodi D. APRN CRNA Owner Medical Practice Used the software for: 2+ years ### "Great product. Moderate learning curve " May 30, 2023 5.0 Has been challenging to get it all set up and running. Still not at full capacity as there are some features I haven’t tackled yet. When we schedule training, sometimes it takes a week or two to get it set up Pros I like the mobile app feature. Helps me when I’m on the go to keep everything up to date and current in real time. Wish I could do more from the app Cons Some features feel like an old DOS system and outdated. Some features are redundant. Review Source JC John C. Owner Medical Practice Used the software for: Less than 6 months ### "Found PN and won’t go back" March 21, 2023 5.0 Best EMR I have found and the fact that you get to talk to an actual person when you need help is priceless! My practice sired to the next level after launching PatientNow Pros Really like the POS and EMR. Very smith and you’re never locked in to one area of the program. The customer service is by far the best part of this software. Cons I don’t like that you are not notified books someone books on line and the fact that consents are not auto assigned based on to the procedure for client to sign prior to appointment Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing PatientNow Charting, build out and customer support Switched from [AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) More powerful and ease of ise Review Source NC Nadine C. Physician Assistant Medical Practice Used the software for: 2+ years ### "PN surpasses my expectations" October 9, 2023 5.0 I am a PA in plastic surgery using PN for over 11 years and I love it. Pros The ease of patient charting with electronic medical records. Cons There is no autocorrect for spelling writing progress notes. Review Source MS Marcie S. Practice Manager Medical Practice Used the software for: 2+ years ### "PatientNow" April 22, 2019 5.0 PatientNow allowed us to streamline our business. It was difficult to transition over to paperless, but the Patientnow system was pretty intuitive and our staff adjusted. It was an excellent choice for our business and I'm grateful we discovered it when be began our paperless transition back in 2011. Pros We are a plastic surgery practice and we purchased this software because it allowed us to use it for both our insurance billing as well as cosmetic billing. We sell skin care products as part of our business and this software allowed us to use a bar code scanner, inventory the products and create cosmetic invoices. A lot of medical software is not geared towards plastic surgery practices which require both insurance and cosmetic billing. The others that we researched, were much more complicated, much more expensive and had many components that we didn't need. We didn't want to pay for features we wouldn't end up using. We were fortunate to purchase PatientNow when it was first coming out and got a fantastic introductory offer. Cons Occasionally, I come across a report or feature that is missing, what I feel like, are obvious options. The help department usually is responsive to our feedback. Review Source JF Jennifer F. Practice Manager Medical Practice Used the software for: 2+ years ### "Software review" August 1, 2023 3.0 It is very data entry driven. We work for the software, it doesn't work for us. Pros Scheduling is easy to use. It is valuable to know which patients cancelled and rescheduled. Cons Running reports is cumbersome and not intuitive. Invoicing is very tedious. There are a lot of steps involved. Review Source SR Samuel R. Chiropactor Health, Wellness and Fitness Used the software for: 1-2 years ### "Review" December 8, 2020 2.0 Pros Still looking........................... Cons I can not fathom with all the features that are built into the software that a feature doesn't exist where if someone schedules an online appointment with me that I can't receive an immediate email notification. Case and point (example): If I leave work on Friday at 5pm and have no one scheduled for Saturday, but someone logs in Friday night at 5:01 to make an appointment for Saturday morning - I won't know about that appointment unless I sign in and physically look Friday night before bed or wake up very early Saturday to "check" and see if anyone made an appointment. I think its criminal this isn't a feature. I also am very very very (VERY) disappointed in the speed. I was told and I feel VERY MISLEAD about the speed of the product. Every-time I talk to anyone they say "oh check your wifi connection," or "move it closer to the wifi, it must be the location." No in fact this isn't the case and you guys KNOW IT. I know you are undergoing certain upgrades to improve the product, however you have lied to your consumers and I'm furious over it. I am seriously re-evaluating dumping your services immediately following the end of my application. Reason for choosing PatientNow Because I "thought" it had all the capabilities I was looking for. Review Source PT Penelope T. Surgeon Medical Practice Used the software for: 1-2 years ### "Customer service starts off strong and then they are virtually non-existent" April 20, 2018 1.0 patient scheduling works great Cons So lets just consider one report (how much botox did I do last year?) Running this report gave me the answer of 6 patients. HA! Maybe 6 an hour! each time I run the report it gives me a different answer. I shut it down and reboot...same problem. This issue is consistent with many reports,but not all of them. Called support multiple times...no answer and no follow up. In patient charting, there is no duel screen available so I have to close the encounter and open labs, look at labs, close, then open encounter.......maddening! I KNOW no EMR is perfect, but this is the least user friendly one I have worked with (my surgery centers and hospitals use other EMR's so I am quite proficient and adaptable). SO I inform them I not longer wish to use PatientNOW, via email. WOW! They responded quickly to THIS, informing me that I have an extended contract and I must continue paying. I didn't even mention their money back guarantee, but I will NOW that I have to get attorneys involved. I could go on and on, but I hope this provides enough insight to keep other physicians from getting involved with this company. If it worked properly, I would certainly not go through the hassle of transferring all this data to a new EHR. Review Source Similar Products Featured