# Page 4 | PatientNow Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is PatientNow the right Medical Practice Management solution for you? Explore 297 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92269/PatientNOW/reviews --- PatientNow 3.9 (297) [View alternatives](https://www.capterra.com/p/92269/PatientNOW/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Page 4 - Reviews of PatientNow ## Showing most helpful reviews Showing 76-100 of 297 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LM Leigh M. Medical Massage Therapist, business partner Health, Wellness and Fitness Used the software for: 1-2 years ### "Unhappy customer " August 26, 2024 2.0 Most of the people were nice to many zoom meetings Pros I didn't like all the process needed to complete tasks Cons Setup, to big for what we needed, was promised things that didn't happen to pricey Review Source CS Cap S. Guest Service Director Medical Practice Used the software for: 6-12 months ### "Patient Now Experience" August 29, 2024 4.0 Scheduling is easy, and customer support is excellent. It would be better if other programs could be integrated for different payment options, including financing options. Pros Customer support is always top-notch. So easy to connect with them and get assistance right away. Cons It's not integrated with anything else, and it can be difficult to make updates in the back office/data tables/ admin sections. Review Source CE Corie E. Spa Manager Medical Practice Used the software for: 1-2 years ### "Elan Spa Manager" August 27, 2024 5.0 Overall there are so many things I don't know how do to but I learn every day. Pros Easy booking/reports I can run are great. Cons I cannot refund a gratuity when it is done. Review Source BE Brian E. Director of Marketing Health, Wellness and Fitness Used the software for: 2+ years ### "Platform stuck in 1992" September 2, 2024 1.0 Awful - you have the market hostage and have not felt pressure to innovate. Pros Nothing - it’s a fragmented platform stuck in 1992. Mac users cannot use the portal. Cons It’s not fully integrated and web based. Nightmare for integrations with things such as Shopify, mail service. Review Source Response from PatientNow September 7, 2024 Thank you for your feedback. We understand your concerns, and we're excited to share that PatientNow now offers a fully modern, web-based platform designed to enhance user experience, including support for Mac users. We will have someone from our team reach out to tell you more about this offering. KG Kelly G. Executive Assistant Health, Wellness and Fitness Used the software for: 6-12 months ### "4Ever Young Lake Ivanhoe" September 6, 2024 4.0 I have no complaints and is rather easy to use Pros easy to use, easy to get answers when needed Cons the upgrade you have to do each month is annoying Review Source CO Carol O. EA Medical Practice Used the software for: Less than 6 months ### "Support team rocks" September 6, 2024 5.0 Good experience so far - Again support team has made the learning curve a lot less strenuous. Pros Support team! I'm a few months new to the system and I can always give the team a call for support. Cons I use this system to send text messages to our patients and I do wish I could see the full message in once place, with more details under "batch processing" on PN. Review Source LL Lauren L. Spa Coordinator Medical Practice Used the software for: 6-12 months ### "Positive review" August 26, 2024 4.0 I would rate my experience with PatientNow as overall good, the pros outweigh the cons Pros PatientNow is very easy to navigate/understand how to use Cons I would say it sometimes feels a little outdated at times Review Source CD Chiquita D. Personal banker Banking Used the software for: 6-12 months ### "Patient Now" September 18, 2024 5.0 My overall experience was good with patientnow not all of my doc used it was a downer Pros The ease of access to your records and an appointment if you needed them Cons There was nothing really to not like about it.. it was straight forward. Review Source LY Leonid Y. administrator Hospital & Health Care Used the software for: 2+ years ### "Overpriced photo management software" May 20, 2024 1.0 Pros Multiple filters and tags definitely help you to organize and search Cons VERY SLOW , if the client has 100 or more photos you will be waiting 30 sec or more to load. Cropping function is really poorly thought out. After cropping, and confirm and save (15secs or so) it returns to full client record, which if large may take another 30 secs to load. After going through this for 10 photos it is exhausting. There is no option to go straight to the next photo without returning to the full record VERY EXPENSIVE. Full of forms, templates, education, which can be useful but are widely available for free and not with the huge price tag. You can get full featured PhotoDoc for less than quarter of the cost App is only for the Iphone. The other half of the world is out of luck I guess and needs to have a spare Iphone or Ipad. PhotoDoc is available for both CUSTOMER SERVICE is great as long as you don't need anything from them. Even though when I signed up the condition of subscription was Cancel anytime and download your images, upon request to cancel, after they increased the price of subscription without notice, I had to go through a ridiculous process to try to extract a refund from them. Reason for choosing PatientNow 3 years ago RxPhoto was the 1st stand alone photo management platform on the market. Now there are more alternatives Review Source AM Alison M. Medical Director Medical Practice Used the software for: 2+ years ### "Perfect EMR" March 25, 2023 5.0 Best for what we need. I've used many EMR's. This one does everything from scheduling, charting, prescribing, and also accepts payments, and manages inventory. We wanted one system that would do all of these things. PatientNow does all of this, and so much more. Pros Easy to use and responsive support. PatientNow does everything we need - scheduling, charting, documentation, payments, billing, text/email reminders, and able to text, email, and fax from within EMR, inventory, ordering, and practice analytics to evaluate and track anything. I love ability to E-prescribe with integrated PDMP, and able to print Rx when needed. Able to customize and add my own documentation templates - makes everything easy. Cons Spell check is not automatic in documentation - you have to remember to run spell check if you need it. Review Source DV Dana V. Business Owner Medical Practice Used the software for: Less than 6 months ### "This software over promises and under delievers" July 13, 2022 2.0 Terrible. My sales person lied to me regarding the functionality of the software. She reassured me in my demo as well as in emails that the system could do specific functions I require. I specifically asked if the system allowed for the creation of templates and/or dot phrases to make my charting streamline as well as consistent. She told me yes. She told me templates could be created in the update my record software. That was a lie. Only patient forms can be created in this software. She mentioned that I could create dot phrases with text expander. When I asked what text expander was she stated it was a way for me to create and use my dot phrases for my charting. What she failed to state is that text expander is a completely separate company with a monthly fee! When I brought this to the manager \[SENSITIVE CONTENT\] attention, she stated that the month free they gave me for signing up should cover the fee I will have to pay this other company to make her system function properly! This company will falsely advertise functionality they are not capable of delivering and expect you to pay for additional services to make up for their shortcomings. I strongly advise against dealing with this company. Pros The software is aesthetically appealing to the eye. Cons Everything. The documentation screens are useless. Information is completely disjointed and non-cohesive. You have to click into to many sections to get the most simple of information regarding your treatment. The forms are in a completely different software called update my records. Why is information in so many disjointed places? Do not waste your time on this software. Keep looking. There are many other medspa software that offer much more than this company at the same price point. Switched from [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) AdvancedMD is not good for medspa functionality Review Source Kristin D. Practice Administrator Medical Practice Used the software for: 2+ years ### "PatientNow is great value and easy to use" April 6, 2023 5.0 We've been using PatientNow since 2018 and they continue to strive to improve the product. They listen to their customers and they work with you to resolve issues. Customer Support is usually very responsive. Pros SecurePayNow, texting and emailing from the system are some of my favorite features. The ability to create templates is also very important to us as a practice. Not having to go back to support for everything. Cons Would like to be able to customize the clinical information more. Also, more area for clinical notes vs scheduling notes. Switched from [Intergy](https://www.capterra.com/p/122222/Vitera-Intergy-EHR/) Intergy was very cumbersome at the time (2018) and didn't offer the customization that PatientNow did. Also, we were moving more towards aesthetic procedures and PatientNow fit our practice better. Review Source HS Hope S. CEO Medical Practice Used the software for: 2+ years ### "DISHONEST AND DYSFUNCTIONAL. Do NOT downgrade to cloud based version until they fix big bugs!" September 4, 2019 2.0 I ran out of room above; but there are multiple other problems with PN and their support and capabilities. The report and data analysis are a joke--if you really want to know, for instance, how many of a specific surgery you book from a certain city or area code to know which of your ad campaigns are actually turning into booked cases you can not. If you want to know how many of a specific type of surgery you've done within a specific time period you have to just print all cases for that time period and count them yourself, and on and on. As I write this my nurse is on the phone with a PN technician for what will literally be her 12th hour trying to solve the loss of scanning capability which accompanies the cloud base version we, and other PN clients, are being pushed into using. Yes, with every change or upgrade prior functions are typically lost, the techs completely BS us by saying that it is a fault of our office, or something our IT guy did, etc., before finally admitting (after two weeks of this crap) that other offices are all having this same issue. This is absolutely standard operating procedure for PatientNow. They deny the problem for a while, we waste multiple hours trying to work around a technical issue ourselves with no help, I finally get angry and push it when what they are telling us makes no sense and finallly they admit that there is a problem on their end which they do not know how to fix; and do not know that they will ever fix. Pros My patient records are all currently stored in this EMR. That is the only pro. and the only reason we still have it. Will likely be switching soon. Cons Multiple misrepresentations and technical issues. Will list just a few : 1. Before and afters are crucial to a cosmetic surgery practice. PN has multiple issues with photo management .I put in an "enhancement request" July 2015-still pending. Issues include: You can create a before/after montage but CAN'T SAVE IT. Yep. You have to screen shot, save to your desktop, and then import back into the chart. Second, the before/after you create is not in a form usable for your website, ads, soc media, etc. It has a crude border which separates the photos and the right and left borders have dotted lines and arrows on them. Finally, if you want to do a 3x3 grid instead of 1x1 or 2x2 the photos can not be put in any specific order so you can not really show "before" and "after". PN salespeople are dishonest even if you pointedly ask a about a specific capability or if there are any extra charges, etc. PN administration will NOT back up what their salespeople promise and just tell you they don't know why you were told \[fill in the blank\]. Prime example: I thought long and hard before buying the software in 2012 and asked specifically if I would own the software, what kind of tech support I would have and whether there were ANY additional charges at all with the exception of add-ons discussed. Imagine my surprise when I was hit with a $5,000 annual "support fee" which has increased steadily in price since then. 3. Almost every capability they you would want is an additional charge. Reason for choosing PatientNow I believed the hype. Review Source TT Terra T. Director of Operations Hospital & Health Care Used the software for: Less than 6 months ### "Streamlined Software" June 19, 2023 4.0 Pretty good! Love all the functionality and treatment pathways! Setup is a bit difficult if you opt to do it yoursef (I'd recommend having PatientNow do the setup for you instead). Can be a little buggy sometimes but tech support is very responsive and helpful, as is their dev team. Pros PatientNow makes it easy to automate and streamline workflows and patient care. Cuts down on the time all processes take allowing more time for other tasks. Cons The system seems to be a bit buggy here and there. Alternatives considered [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) Reason for choosing PatientNow Better functionality Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)[Updox](https://www.capterra.com/p/147554/Updox/) Wanting to have everything in one place, instead of logging into multiple different systems depending on what you're working on. Review Source VR Verified Reviewer Practice Administrator Entertainment Used the software for: 2+ years ### "Patient Now Review" September 25, 2018 5.0 Everyone is friendly and responsive and ready to help. I would like to see quicker updates. Pros The PatientNow program is an excellent practice management system for a cosmetic practice. There are a few flaws, but I have found the developers and help desk to be really open to feedback. My only wish… quicker solutions. The program is solid from a marketing prospective, it features a drip marketing component that is correspondent to the patient’s procedure of interest or in the patient’s pathway of their treatment(s) they have selected. This is excellent in terms of focused marketing efforts, and segment marketing. Being able to segment market to those patients interested in a particular service/procedure that they have expressed interest in means higher open rates on emails, more visibility and better patient engagement because you are able to address patient’s concerns specific to their interest. The program is 95% user friendly and intuitive. It is easy for everyone from the front desk to medical personnel to use. For the most part the program is able to arm administrators and physicians with what they need to have schedules, reports and other business items accurate with a few very minor details I will mention in the “the least liked about the software section”. Speaking to the marketing end, it is amazing to custom emails for each procedure and each step of the process for a procedure as it relates and corresponds with an appointment. Meaning it is great to email patients about their upcoming procedure or appointment automatically. Cons As stated in “pros” section of the survey the marketing component “treatment pathways” is dynamic way to communicate with patients without having to remember to follow up or to create emails. Emails can essentially be launched daily to hundreds of different patients for the treatments they are interested in. This again is great! The issue is the program is not HTLM friendly so sending professional branded materials is not an option. You are really forced to piece together emails that looked pieced together or you can type generic emails – not good for a luxury practice or product. Reports are okay, it does take some maneuvering and comparing to have things balanced in terms of commissions, end of day, AR etc. More custom reporting should be available and the response to custom request varies based on their other prioritized projects. Reports are mathematical and should always balance regardless… 1 + 1 is always 2. Scheduling is easy, but I believe could be easier. Viewing a patient’s schedule history should be the easiest function of the system, it is not. It is not hard, but it is not efficient for the people who have the hardest job in a practice which is the front desk. Inventory is trash in equals trash out - meaning there is too much opportunity for mistakes. This can be an area of too many opportunities for potential loss… the program should have a better on order, received control mechanism. We are still waiting on the cloud version, like an APP Review Source MM Mareena M. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "WARNING!!!! Patient Now & Aesthetic Now are the same, fraudulent claims & terrible support " November 1, 2021 1.0 I would not recommend Patient Now, Aesthetic Now, RxPhoto, Payrix, or Crystalclear Marketing. They are scam artist and have the worst customer service and support staff. I am now switching over to Aesthetic Record, and unfortunately I have to set everything up again. Please reach out if you have any questions or concerns. I would not want anyone else to go through what I went through. Pros Would not be able to state a pro since the company falsely advertises the EMR's capabilities and so far it has been nothing but a nightmare working with them. Cons Patient Now (PN)is merging with RX Photo and Crystal Clear Marketing to create Aesthetic Now (AN). But when they sold me on AN, they never mentioned that they were merging or that they are in the process of figuring things out. They are still advertising AN and PN as a system that can create packages, manage inventory, collect payment, do marketing, and so much more all for $414.00/month. I have been with them for about 6 months and they are still working on internal errors and software issues. The inventory management does not work and when I submit a ticket it goes to crystal clear marketing, but no one ever follows up with you. Rx photo is a photo software and they do the medical charting, but they are limited on their charting and have useless templets. So, I had to make my own. I also had to make my own consent forms and treatment directions. They use Payrix for processing payments and they are still working on fixing the glitches. I have reached out to Stephen M from Patient Now and CrystalClearMD since he is the one in charge. He and his colleagues are always out of the office or on vacation and I have to email them multiple times for them to get back to me (which is several weeks). Stephan calls and states that he will follow up with me weekly and will refund me 50% of my monthly fees, but they keep charging my account and refuse to pick up the phone, refuse to call me back in a timely manner (weeks), refuse to email back (weeks). I would not recommend these people. Alternatives considered [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing PatientNow I chose Patient Now/Aesthetic Now because they claimed that they can do inventory tracking, collect payments, etc. Review Source JO Joglaine O. Director of Operations Medical Practice Used the software for: 6-12 months ### "Medspa w/PatientNow" May 15, 2023 3.0 Although there were some shortfalls in the expected offerings of the program, the support team really did their best to assist us whenever we called in. Pros We appreciate that the EMR, patient records, and messaging being in the same program. Cons We wish the marketing worked for us, but it was lacking in the amount of messages that we were permitted to send out. That would've been fine however sales communicated something different in the initial calls. Alternatives considered [AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) Reason for choosing PatientNow We chose PatientNow because of the marketing. We unfortunately found that it did not work for us after we had already started using the product. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) We wanted all of the programs that we used for the MedSpa combined in one program. Review Source BY Beck Y. Marketing Ex. and Back Office Manager Cosmetics Used the software for: 1-2 years ### "The Two Sides To Using PatientNow" May 15, 2023 4.0 Pros I like how everything is in one system. It's easy to check people in and out, schedule, and process payments. With this system, we can now allow for prepurchasing singular items, as it allows us to keep better track of how many sessions are left in someone's package. Cons Texts never work. I stated it earlier in the review, but I get them approved, it says in every patient profile that the texts went through when they didn't, and then support tries to tell me I'm wrong or say I'm doing something wrong when I haven't done anything different than they've told me. You also can't use the mass email function if you're using Gmail due to not being able to send more than 500 emails in 24 hours. Not every report matches with each other, and the treatment pathways don't always work. And most annoyingly, support doesn't know what the heck they're doing 90% of the time. I know how to solve more problems on PatientNow than support does, and when I go to them with a big issue, no one know what to do so they say they'll call back with a solution and never do. Review Source LS Leticia S. PRACTICE ADMINISTRATOR Medical Practice Used the software for: 2+ years ### "PatientNow technology and ease of use supersedes our expectations" May 2, 2023 5.0 In our medical practice it is crucial to have a dependable and user friendly EMR system and we have been using 10+ years without any issues. The overall support has been very well and if the support staff cannot assist they will find someone that can. One of the best things is that it is not on the Cloud. Pros Easily can use of and train for PatientNow. Appreciate that support team accepts recommendations to adding reports. Support staff has been very good since we have been using it (10+ years) Cons Would like to able to customize reports more to our needs. Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) Reason for choosing PatientNow the expense. Nextech is too expensive. Review Source JB Jonathan B. Chief Surgeon Health, Wellness and Fitness Used the software for: 2+ years ### "Patient Now Review" September 26, 2019 3.0 THe software is OK. Its not very user friendly. I find that staffing adequate at PATient Now adequate but not outstanding. I find it annoying that at least 3 times a year our calls are returned after our hours and often times 2 days after the call is made. Pros Computer based, multiple machines can run. I like the Electronic Prescription Module. I like the scheduler. I like the ease of document template use and writing encounter notes. I dont like its integration with MIRROR software as it is too slow. Cons Dont like the report generator. It is unable to save the "steps" to generate a particular report so that everytime a report of a particular type that needs to be run, we must go through all the steps to run it. It is cumbersome and not time efficient. I purchased a Microsoft tablet to use with this software and it is quite cumbersome and dont use it. IT is too slow. I have all the latest and greatest wifi but still too slow. I think the integration of WORD DOCUMENTS with this software needs to be upgraded. One can input a .RTF file to the template manager but it would be easier if the software recognized microsoft word documents. It does seem to hande pdfs a bit but not jpegs. I would like to have easier input of jpegs. I have inputted several jpegs for use in the clinical information section with injectables but the software is not very robust. There needs to be changes in the Injectables ares. The drop downs for specific injectables do not pertain to that particular injectable. I dont remember off the bat which injectables there were not appropriate dosage or amount injected. Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) Reason for choosing PatientNow Least expensive Review Source LP Lenore P. RN Medical Practice Used the software for: 2+ years ### "Patient Now User" August 1, 2023 5.0 Patient Now software is perfect for us because it keeps track of our patients needs through the treatment pathways, sends out appointment reminders, creates financial reports that are important to our company, as well as email blasts, ease of use workflow calendars/ scheduling. Also love that PN keeps track of patient referrals. Pros The scheduling , invoice/payment features of patient now work very well. All of the steps are very well thought out and easy to understand. Cons Trying to learn how to create an email list to send out an email blast. However, the cust serv reps are amazing and patient and helpful. They can get you through anything that is PN related. Review Source KM Kevin M. Administrative Coordinator Medical Practice Used the software for: 2+ years ### "PatientNow in an office- based surgical center" September 7, 2023 5.0 Pros We use PatientNow for everything. We schedule, confirm, remind, and follow-up from appointments with PatientNow's registration, automatic emails and texts, and created emails. Templates are stored and easily accessible. You can even send and receive faxes from within the system. Cons Even though we use SecurePayNow through PatientNow, patients are not yet able to access their accounts and pay directly to their bills by logging into the portal. Review Source DD Daniel D. Assistant Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Probably the best EMR, wish there were better" December 28, 2021 4.0 PatientNow is great and allows us to manage our practice effectively. There are definitely things that we would change about it especially from a reporting and scheduling standpoint. Pros PatientNow is a simple software that helps us get through our day to day with minimal issues. It has worked for us for a few years and is easy to learn. Cons Invoicing is very difficult and easy to mess up. There are flaws in the reporting methods and I wish there were more effective ways to pull certain data. Not all data is accessible from reports. Customer service is responsive but they are not attentive to serious issues about financial and data accessibility. They just add our concerns to a list and if enough people complain about it, they finally change it. They make it extremely easy to double book patients. Review Source JP Jeri P. Office Manager Medical Practice Used the software for: 2+ years ### "Love this platform" April 11, 2023 5.0 Patient Now has benefitted our practice by providing great insight through reports. The way patient now is structured, it is very easy to extract and examine critical components of running a practice to better improve our overall quality of care and finances. Pros Patient Now has a well thought out design that allows many options to be utilized to maximize both practice growth and marketing but also patient engagement. The features really allow us to stay plugged in with our patients. Options are seamless and automatic. From structured and scheduled appointment reminders to Treatment Pathways, this software has great features that keep that patient engaged, make the patient feel supported and keep the patient coming back. Cons We have a largely Hispanic speaking demographic and the Portal does not have options for Spanish only however we can structure appointment reminders and many other things in Spanish. Reason for choosing PatientNow It's many features, specifically for Medical Spa and Plastic Surgery type of practice Review Source GB Gabi B. operations Medical Practice Used the software for: 2+ years ### "Repta Plastic Surgery Feedback" October 30, 2023 5.0 Pros \-Easily customizable -Treatment Pathways -Keeps all your tools in one place (billing, marketing, feedback, etc.) Cons \-Inconsistent customer support -Would like to see an option for manual writing on an encounter note (like with an apple pen) Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) Review Source Similar Products Featured