# Page 3 | PatientNow Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is PatientNow the right Medical Practice Management solution for you? Explore 297 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92269/PatientNOW/reviews --- PatientNow 3.9 (297) [View alternatives](https://www.capterra.com/p/92269/PatientNOW/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Page 3 - Reviews of PatientNow ## Showing most helpful reviews Showing 51-75 of 297 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MM Miranda M. Owner and RN Health, Wellness and Fitness Used the software for: Less than 6 months ### "Glad our company made the switch to PatientNow" March 27, 2025 5.0 Great team that was very helpful with questions overall. Pros The features and options cover a wide range of needs. Cons That RX forms don't auto-populate, and that my clients can't book for more than one person as a mobile IV business. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) Growing my practice and needed to add resources, enable clients to book more than one service at a time, and keep better charting/trends/reports. Review Source Response from PatientNow April 7, 2025 Thank you for sharing your experience! We're so glad to hear that the switch to PatientNow has been beneficial for your growing practice and that our team was able to support you along the way. We appreciate your feedback on Rx forms and mobile booking. Those insights are incredibly helpful as we continue to improve. We're here if you ever need anything! NN Nadia N. Administrator Hospital & Health Care Used the software for: 6-12 months ### "Room for improvement " March 4, 2025 3.0 Hard to learn, still learning. A lot of room for improvement. Pros Document filing system, and support team Cons The schedule can be affected by users that frequently come and go Review Source Response from PatientNow March 11, 2025 Thank you for your feedback, Nadia. We appreciate your positive comments on our document filing system and support team. We understand that learning a new system can be challenging, and we're always working to improve the user experience. If you have specific concerns or suggestions, we'd love to hear them—our team is here to help! AS Ashley S. Student Computer Software Used the software for: 6-12 months ### "Patient now review" March 25, 2025 5.0 I love it and I’m grateful for it It’s helped me a lot at school. Pros The easy to learn application I’m not great with computers or technology Cons It’s hard to read on your phone and I have fat fingers Review Source Response from PatientNow April 7, 2025 Thank you so much for your kind words! We're glad to hear the application has been helpful for you. We appreciate your feedback about readability on phones and will keep it in mind as we continue to improve. KH Karsson H. Director of Operations Medical Practice Used the software for: 2+ years ### "Steer Clear of Patient Now" November 4, 2024 1.0 After 4 years of using their services, we cancelled, only to still be charged for months for a product we'd cancelled. It then took several additional months for the credit. Pros Widely used/accepted. Has brand recognition. Cons Horrific customer service, no ownership of accounts, response times are long and often ineffective. Alternatives considered [PracticeQ](https://www.capterra.com/p/10013530/PracticeQ/) Reason for choosing PatientNow Brand recognition, but then switched to PracticeQ/IntakeQ Review Source Response from PatientNow February 4, 2025 We appreciate your feedback and regret that your experience did not meet your expectations. Our team strives to provide efficient support and dedicated customer success managers. We continually work to improve our services and appreciate your input. cR cheyenne R. Medical Assistant Hospital & Health Care Used the software for: 1-2 years ### "Best stress free EMR " October 8, 2024 4.0 Overall, When we used it it did perfect for what we needed. We are a small office and having a reliable EMR system is super important. I loved how simplistic and stress-free it was to use. Pros This EMR is probably one of my favorites I have used. Its simple and easy to navigate Cons Honestly, it might not be the best if you are a super busy practice. It still has great features but might not have all the bells and whistles for every office Review Source LS Leah S. Patient Coordinator Medical Practice Used the software for: 2+ years ### "My thoughts on Patient Now" August 27, 2024 4.0 Overall I like the platform a lot. Once you have been using it for awhile, you are wanting to get more and more intricate within the system. That is when I find it challenging to find someone knowledgeable enough to help me and willing to respond in a timely manner. Pros There is a lot of different things we can do within the program. In general terms, it works really great for running all the different functions in a medical aesthetic office. I can move quickly between different screen to do all the necessary tasks. Cons Customer Service. They are in a different time zone so often when I send an email one morning, I don't hear back until the following day. This is very challenging when trying to work on programming. If I call the support line I typically know more than they do. That seems to be for very basic support and I don't typically have the time to sit on the phone and explain something to someone who will inevitably need to transfer me to someone different anyway. I have on multiple occasions waited weeks to hear back and get something resolved. Especially when dealing with treatment pathways. Which I actually really like the concept of, I just can't do it myself and waiting weeks for someone to get back with me is incredibly frustrating. Review Source YG Yelena G. Oener Medical Practice Used the software for: 6-12 months ### "PN review " September 24, 2024 4.0 Overall the product is good, but I would not recommend it for a spa that is small in size. Pros Detailed I love how much information fits into this. And I love how detailed some of the functionality regarding packages is. Cons Too detailed.. no way to customize fast. Everything depends on everything, so if you want to change one thing you have to go into 10 different places in order to change it. Well it's exaggeration of 10 places but it is really difficult to implement one change. Review Source SB Stefani B. Medical Aesthetician and Laser Technician Medical Practice Used the software for: Less than 6 months ### "Patient Now Review" March 5, 2025 4.0 It gets the job done, but it has room for improvement. I feel like steps could be simplified all around Pros It's very detailed with multiple useful features Cons Too many steps to do things. I feel like it should be simplified Review Source Response from PatientNow March 12, 2025 Thanks for your feedback! We’re glad you find the features useful and appreciate your input on simplifying workflows. We’re always looking to improve and will take your suggestions into account! MS Michael S. Supervisor Cosmetics Used the software for: 2+ years ### "PatientNow is the way to go." September 4, 2024 5.0 Overall, our practice is really happy with PatientNow. The support team is like no other. Pros The tech/customer service support is always so professional and helpful. Cons At times there is a wait with issues on Payrix. The customer service reps have to reach out to the Payrix department and sometimes results in a delay. Review Source RI Rudina I. COO Medical Practice Used the software for: 2+ years ### "Best customer service " October 7, 2024 5.0 Pros My hats go off to their customer service. Every time I have an issues with the software, there is a direct chat option (M-F) and they answer within a minute or so and it seems that everyone is well trained in knowing the software well and guiding me. Thank you Cons Probably the upper management. During the shift from Envision to PatientNow, it took months for them to address issues with billing and I kept asking and it is still somewhat a lingering issue. Review Source FB Fran B. CEO Medical Practice Used the software for: 2+ years ### "Very Disappointed- Oversold packages which do not work and they will not reverse the contract for these. e" August 23, 2024 1.0 Pros At the moment, very disappointed. Would not recommend. Cons We were sold packages that do not work with our large clinic and were basically overcharged and over sold. Very disappointed. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) Looking for a better software package, however, we are now very disappointed. Review Source Response from PatientNow September 7, 2024 We’re sorry to hear that the packages didn’t meet the needs of your clinic. We aim to provide solutions that align with each client's requirements, and we’d like to better understand your situation. A senior team member will reach out to discuss how we can address your concerns and work toward a resolution. Thank you for taking the time to share your experience. Bethany M. Nurse Practitioner Health, Wellness and Fitness Used the software for: 2+ years ### "Do not recommend " July 25, 2024 1.0 horrible, would not recommend them to anyone, the customer support is awful, and they do not care that you are trying to run a business and need the funds from the services you have provided to function and run Pros None, would not recommend this company to anyone Cons everything, their support is awful. I switched my bank accounts to which my transactions would be deposited into on July 1, 2024. I received my deposits into the new account with no issues until July 16th, when they put my account on "hold" to "further verify the account". I sent in an entire months' worth of bank statements for the account, they said this was not sufficient since it did not have the routing # on it, I then provided a voided check, this too was not sufficient to them since they said the business name on the check (the company LLC) did not match the patient on my patient now account (which is my DBA) we are not 10 days into this mess with me not receiving a single deposit from them and multiple calls, unanswered emails has not gotten us anywhere Review Source KE Kelley E. marketing coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "The best fit for us right now" September 3, 2024 4.0 Fine for the most part! No system is perfect and this one checks more boxes than others. Pros Compared to other systems, this seems to have the most features that we need. Cons Getting help with customer service is difficult and lengthy at times Switched from [Salonist](https://www.capterra.com/p/239848/Salonist/) We actually switch from ProSalon (not an option) for HIPAA compliance. That is all I have to say but this box is making me type more characters... Review Source CH Charla H. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Horrible Horrible Horrible" August 28, 2024 1.0 It was miserable...If we fail I will put much of the blame on the people who took advantage of us and mislead us in every possible way...shame on all of you. Pros I love our website...they did a fantastic job with it Cons I was assured a bump in new patients...I had months with no calls and no new clients...the onboarding should have been done in person. It was so much in such a short time. I do not do surgery and this EMR was so much more than needed and was not able to be web based which all of my employees needed. The EMR was cumbersome and redundant on so many levels. I was not given all the pieces of what I was paying for without asking several times and then nothing was reimbursed for the many months it was not in effect. My handler finally told me that I needed to also hire a marketing company because they do not do that...and that if I didn't ask to get out of my auto renew 2 months before it renewed I would be stuck for another year. We wasted over $30,000 on a company that promised so much and now we are trying to build our practice on limited funds. I could go on but I feel you get the gist. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Was told it would help bring in more patients and we would be ahead of the game in the tech world Review Source Response from PatientNow September 7, 2024 Thank you for your feedback. We are happy that you love your website! We understand your concerns about the platform not being web-based. We are excited to let you know that PatientNow now offers a fully web-based platform, which is designed to improve ease of use and accessibility for your team. A senior team member will contact you to address your concerns about your onboarding experience and to provide more information about our web-based solution, which may be a better fit for your business. CB Carmen B. Practice Manager Medical Practice Used the software for: 1-2 years ### "Patient Now Experience" September 6, 2024 5.0 5 stars would highly recommend to others and have done that! Pros I have used it for years and very easy for new staff to get up to speed! The best part are the people of Patient Now \[sensitive content hidden\] goes way beyond to assist with setup and the people when you call in for support always spot on and pleasant. Cons The patient registration portal our patients don't find it user friendly and unclear many times they create a new account which creates issues for us merging etc. Switched from [ModMed](https://www.capterra.com/p/124590/EMA/) had used patient now in previous practice Review Source SP Suzanne P. Director of Business Relations Medical Practice Used the software for: 1-2 years ### "Honest Feedback" August 27, 2024 4.0 I love our main contact person! Kirsten Kell is amazing and tries to help us in everyway. Pros We like that it's an EMR and back office/invoicing system. Cons It's complicated to learn and not as intuitive as other EMRs that I have worked with. The marketing side called Rx Marketing got switched to Incredible Marketing. Not sure why. Switched from [Meevo](https://www.capterra.com/p/172058/Meevo-2/)[Symplast](https://www.capterra.com/p/178244/Symplast/) It was cumbersome to have two systems and we hoped to save money. Review Source RS Radha S. Administration Medical Practice Used the software for: I used a free trial ### "Good application" February 17, 2025 4.0 Overall great application with relatively easy user experience Pros Efficient, easy to use, can customize when needed. Cons Not the best user interface, but overall not terrible. Review Source Response from PatientNow February 19, 2025 Thank you for your feedback! We're glad to hear that you find our application efficient, easy to use, and customizable to your needs. We appreciate your honesty about the user interface, and we’re always looking for ways to improve. If you have any specific suggestions, we’d love to hear them! Your support helps us continue to enhance the user experience. LF Lexie F. PCC Medical Practice Used the software for: 2+ years ### "PatientNow User!!" September 6, 2024 4.0 Pros I love being able to toggle through scheduling patients, looking at medical records, notes, photos and more all in one program! Cons Does have unexpected errors more often than we would like! Review Source BR Brayden R. Director of Operations and Marketing Plastics Used the software for: 2+ years ### "Streamlined Processes with PatientNow's All-in-One Platform" September 9, 2024 5.0 I appreciate that PatientNow offers a wide range of functionalities all in one platform. The seamless data transfer between their different programs significantly streamlines our processes, reducing the need for manual work. Pros The integration of an EHR with, photo management, electronic consent, and marketing software. Cons It lacks the capability to split screen. Review Source TT Tina T. RN, OR Manager Medical Practice Used the software for: 2+ years ### "Learn something new everyday. " September 3, 2024 4.0 Overall now that we have been using the program for a few years I am much better with it but there is still so much to learn. Pros I like the ability to customize the documents to fit our needs. Cons I did not like the difficulty is getting started with the set up. I did not likenot having a representative come into our office to help. Review Source IB Inna B. Office manager Cosmetics Used the software for: 2+ years ### "Office Manager" September 6, 2024 5.0 Overall very satisfied, easy to work with or train new staff. Pros Customasable for the most part. Easy to navigate Cons that you can't move the yellow sticky note to the center. Often gets overlooked. Review Source LI LOLIYA I. Administratior Health, Wellness and Fitness Used the software for: 6-12 months ### "Very basic and ot useful for detailed medical charting. " September 4, 2024 1.0 Undesirable. It is not useful for anything other than basic charting. Pros I did not find it useful. Poor customer service I am still waiting for a response from customer service after 3 weeks. Cons The ease of treatment pathways and integration of CRM Alternatives considered [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Reason for choosing PatientNow Recommendation from internet services and customer reviews on the web Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) for CRM and the use of treatment pathways Review Source Response from PatientNow September 7, 2024 Thank you for sharing your feedback. We are always working to improve our service and product offerings, and we appreciate your comments regarding specific features. We do offer a web-based platform that may better fit your business. We will have a senior team member reach out to address your concerns and tell you about alternate options. EW Elizabeth W. Manager Alternative Medicine Used the software for: 1-2 years ### "Manager, Medical Office Admin" September 6, 2024 4.0 Pros great organization and tech support. always friendly and prompt in their response time. Cons uploading photos and reports. The reports can be inconsistent and pathways are complicated. Review Source AD Andrea D. Practice Manager Medical Practice Used the software for: 2+ years ### "Patient Now Review" September 3, 2024 5.0 Pros Very user friendly, great information and data through reports, general setup is fairly easy. Cons I think the online booking could be developed more on the back end! Review Source LL Liyah L. Back Office Personnel Medical Practice Used the software for: 1-2 years ### "PatientNow Review" September 4, 2024 5.0 PatientNow's staff are knowledgeable, patient, and helpful. Pros PatientNow provided great customer service and support. Cons No shortcut keys. For example, "Ctrl + P" to bring up "Select Patient" prompt. 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