# Page 2 | PatientNow Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is PatientNow the right Medical Practice Management solution for you? Explore 297 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/92269/PatientNOW/reviews

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PatientNow

3.9 (297)

[View alternatives](https://www.capterra.com/p/92269/PatientNOW/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 19th, 2026

# Page 2 - Reviews of PatientNow

## Showing most helpful reviews

Showing 26-50 of 297 Reviews

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Rating

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Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Business Operations and Development  
Medical Practice  
Used the software for: 2+ years

### "Dissatisfied with the Product and People"

December 5, 2025

2.0

I would NOT recommend going with PN. It's 2025, there are so many other options with systems and teams that are better designed for the user.

Pros

It gets the job done and helps you keep your business stay compliant. Fine if your used to an interface that's all business and less user-friendly/intuitive.

Cons

Complete lack of professionalism in their Support and Client Success teams, once we informed them we were moving to a new provider. They were vague about the process and Support was unresponsive for weeks as we followed up via email and phone calls to get an update on our requests to transfer OUR business and patient data. I could go on about how disorganized and blase they are in managing client exits but they don't deserve anymore of my time. We experienced constant latency issues and were not satisfied with the reporting and communications functionality.

Review Source

TW

Tansy W.  
Practice Manager  
Medical Practice  
Used the software for: 6-12 months

### "Excellent EMR"

October 23, 2025

5.0

I would describe it as professional, user friendly, and if you have an issue or can't remember part of the training, they are always there for you. 10 out of 10 all the way around!!

Pros

The onboarding process was extremely helpful, and I enjoyed the entire process, great tutorials to watch. Great value for your money. Very user friendly, I love the ease of the entire system. We had another EMR that was not easy to use at all, I did research on this one and I am so glad I did!

Cons

To be quiet honest, this is a new EMR for us, I have not found any Cons so far. I love the EMR. When I did my research for another EMR, I found this one and was really interested in it. The one that we use to use was junk!

Review Source

LT

Lia T.  
Practice Manager  
Medical Practice  
Used the software for: 2+ years

### "Long time, unhappy customer"

December 4, 2025

2.0

The software is clunky. Reporting is ridiculously glitchy and ineffective. You have to constantly back out of the screen you're working in if you need to get another task done, so trying to multi-task leads to having to do everything two or more times

Pros

Not many that I can think of. The only reason we have not left for a more sophisticated EMR is the set-up time required to do so.

Cons

User interface is not at all intuitive; crashes and glitches constantly; support is non-existent; non-responsive to issues but constantly calling to sell me more services; training is all video based, trying to get a human to help is a joke; price has skyrocketed despite being essentially the same product as 15 years ago when we signed on.

Alternatives considered

[Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[4D EMR](https://www.capterra.com/p/10020106/4D-EMR/)

Reason for choosing PatientNow

At the time, price. Patient now was tens of thousands less than Nextech

Review Source

PW

Paige W.  
Executive Assistant to the CEO  
Medical Practice  
Used the software for: 6-12 months

### "10 out of 10 - Recommend! "

June 3, 2025

5.0

From day one,\[sensitive content hidden\] made the enrolling process feel easy and exciting. He walked us through everything with patience, clarity, and a genuine desire to help us succeed — we felt supported right from the start! And then came \[sensitive content hidden\] — truly a superstar! She’s been incredibly knowledgeable, kind, and so much fun to work with. Her enthusiasm is contagious, and she made the whole setup feel way less overwhelming. Whether it was answering questions, guiding us through tricky parts, or just cheering us on, \[sensitive content hidden\] made it a joy. We seriously couldn’t have asked for a better team — thank you both for making this journey smooth, successful, and even enjoyable!

Pros

Setting up PatientNow was a breeze! The onboarding team was super helpful, and the system is surprisingly intuitive — no tech headaches here! We were up and running faster than expected, and customizing it to fit our workflow was actually fun. From forms to automations, everything clicked into place smoothly. If you're worried about setup stress, don’t be — PatientNow makes it easy!

Cons

Don't have may cons but if I have to choose one - I'd say learning Curve: Like any robust system, there’s a bit to learn at first — especially if you're switching from a simpler platform. But the support team helps smooth it out.

Switched from

[Boulevard](https://www.capterra.com/p/180087/Boulevard/)

Needed a true EMR system and BLVD.io didn't offer that.

Review Source

Response from PatientNow

July 14, 2025

Wow — thank you for such a thoughtful and enthusiastic review! We’re thrilled to hear that onboarding was smooth and even enjoyable, and that our team made such a positive impact. It’s great to know the system is fitting your workflow well, and we truly appreciate you choosing PatientNow. We’re excited to support your continued success!

SL

Shelley L.  
Owner  
Alternative Medicine  
Used the software for: 1-2 years

### "Great support "

March 16, 2026

5.0

Can be difficult because it is all encompassing, but that also makes it beneficial because it has so many options for creating processes to work with our specific needs

Pros

How well the integration works with credit card processing and how supportive and knowledgable the customer care team is when I call.

Cons

The onboarding was difficult in 2023, but since then the company has gotten much better with customer service.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing PatientNow

had more integrations, I wanted one stop shop where scheduling, medical records, reminders, email, newsletter and marketing, credit card processing were all in one. They also integrate with care credit and dropbox

Review Source

JB

Jen B.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Robust software, terrible support and sneaky contracts. "

May 21, 2025

2.0

We finally found a all in one solution and when I went to cancel our patient now, I was told I am locked into an automatic annual renewal and am required to pay full price for an additional 11 months. \[sensitive content hidden\] had previously told me we could easily transition to read only at any time. Not great and I would not recommend.

Pros

Robust software with great charting capacity. Lack of technical support during 2-3 years post covid. No one worked there and there was only ONE person who could help with support.

Cons

We were unable to meet PCI compliance with the processor your software used and had to stop using the POS portion. We had to purchase a second software for scheduling and POS.

Switched from

[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/)

Patient now was an all in one solution and met what we needed. Then it didn't anymore so we switched again.

Review Source

Response from PatientNow

June 2, 2025

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with our software and support team did not meet your expectations. While we're glad you found value in our charting capabilities, we deeply regret the frustration caused by support delays and challenges around contract terms. The post-COVID period was a difficult time operationally, but we understand that shouldn’t have impacted the quality of service you received. Your concerns about PCI compliance and the need for additional software are valid and highlight areas where we clearly need to improve communication and compatibility. We also take contract transparency seriously, and we apologize if there was any confusion regarding renewal terms or cancellation policies. Your feedback will be shared with our customer success team to ensure we review and address these issues.

TG

Tonya G.  
Patient Coordinator  
Medical Practice  
Used the software for: 2+ years

### "Using Patient Now"

June 10, 2025

4.0

Most of the modules are very user friendly and easy to navigate through. Their support group is always helpful and efficient when I have to call them.

Pros

Entering a new patient, demographics, medical history, medications is a fairly simple process in Patient Now. Scheduling appointments is a simple process and I love the secure pay feature since we have to collect a deposit from patients.

Cons

The insurance module is slightly complicated. It takes quite a few steps to create an insurance claim and the check status has never worked since we started filing claims. I am not sure if it is Patient Now or if it isn't set up correctly.

Review Source

Response from PatientNow

July 14, 2025

Thank you for your thoughtful review! We’re glad to hear that PatientNow is user-friendly and that our support team has been helpful. We appreciate you sharing your experience with the insurance module. We’re continually working to improve its functionality and ease of use. Your feedback helps us focus on what matters most.

KT

Kim T.  
Practice Coordinator and Medical Assistant  
Medical Practice  
Used the software for: 2+ years

### "Outstanding Medical Software with Unmatched Tech Support"

May 7, 2025

5.0

We have been using Patient Now for over 12 years. All systems are streamlined from patient scheduling to before and after photo management. It has been a game changer for our aesthetic and reconstructive practice.

Pros

Patient Now has outstanding technical support! They are super supportive and responsive. They have helped me time and time again with customizing templates to streamline our practice.

Cons

Inability to customize certain aspects of data bases. For instance, the data base of medicines is incomplete and there is no way to add to it.

Review Source

Response from PatientNow

July 14, 2025

Thank you for being with us for over 12 years! We’re so grateful for your continued trust! We're thrilled to hear our support team has been helpful and that the system has made a difference in your practice. We also appreciate your feedback on database customization. Insights like yours help us grow and improve.

MH

Miranda H.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Would recommend PatientNow!"

May 7, 2025

5.0

Overall PatientNow is a great system. It has everything that you need in one system and the reports can me modified and that is always helpful! Adding new product or services to the system is very easy and there are a lot of step by steps articles or videos to watch.

Pros

How user friendly it is. Everything you need to run a medical practice in one program. Customer service team is amazing!

Cons

There are too many system updates and not all the updates are good. Some cause more issues than what there was before.

Review Source

Response from PatientNow

July 14, 2025

Thank you for the kind words! We’re so glad you find PatientNow user-friendly and comprehensive, and that our support team has been helpful. We appreciate your honest feedback about system updates. We know how important stability is, and we’re always working to improve. Thanks again for being part of the PatientNow community!

CP

Courtney P.  
Esthetician  
Cosmetics  
Used the software for: Less than 6 months

### "decent-but could be better "

June 6, 2025

3.0

Decent-it has a lot of useful tools but a lot of bugs. PatientNow has a lot of potential but I think the hassle of certain items and how difficult it is to navigate can be a turn off for the system.

Pros

More useful tools to help with day to day tasks and reports/inventory. Seems to be able to organize things better.

Cons

Takes a while to load, Difficult to navigate, when typing letters will disappear or everything you’ve typed will disappear, patients have said that the booking link with patient now is more difficult to navigate.

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Our medical spa wanted our EHR system to able to do more than Jane could offer

Review Source

Response from PatientNow

July 14, 2025

Thanks for sharing your experience. We're glad to hear you're finding value in the tools for daily operations and organization. We also understand how technical issues and navigation challenges can impact your workflow and we’re actively working to address these concerns. Your feedback is valuable and helps us continue improving the platform. We appreciate you choosing PatientNow!

Nick W.  
CEO  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Ok platform for Aesthetics not Designed for Regenerative and longevity clinics. "

December 1, 2025

3.0

There has been a lot of promises of features but none have actually came to the forefront. Ive had many conversations with the team, none of the things that I had shown an importance of for my practice were brought forward.

Pros

The platform has a lot of features available and brings everything into one system. There is payments, inventory, employee tracking. These are all great features

Cons

It is not designed for a practice like mine. The scheduling tool is to complicated and causes drop of when it comes to scheduling.

Review Source

RL

Rhiannon L.  
Medical Assistant and Social Media Manager  
Cosmetics  
Used the software for: Less than 6 months

### "Patient Now Rookie In Training"

June 6, 2025

5.0

I would say it’s been pretty good so far! It has its ups and downs which come with any system but as we continue to learn it becomes a lot easier!

Pros

I like that has so many ways to keep up with patient details. It is easy to look back and find things that we have missed1

Cons

Sometimes its not super user friendly especially on an iPad :( But we are learning to adjust slowly but surely!

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

I didn’t my boss made the switch because they heard that this system was better and could do more, like prescribe.

Review Source

Response from PatientNow

July 14, 2025

Thank you for the thoughtful review! We’re happy to hear you’re finding it helpful for tracking patient details and that it’s getting easier as you continue to learn the system. We know every platform has a learning curve, and we’re here to support you every step of the way!

AC

Aurora C.  
Administrative Assistant  
Consumer Services  
Used the software for: 2+ years

### "Patient Now Pro User"

September 9, 2025

4.0

For the most part, it is a pleasant experience. Patient Now is reliable and easy to use. We can make adjustments and edits as needed.

Pros

I enjoy the various customizable options available. I also especially like the integration of text messages. Billing on PN is easy to navigate. Also, customer support is quick and responsive.

Cons

There are too many updates. I think updates should be rolled out on a quarterly basis to improve user experience.

Review Source

SR

Scott R.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Buyer beware"

April 7, 2025

1.0

I've not had a good experience with this company. I have had to hire a lawyer to help correct their overcharges for contracted services. Company is not responsive to my phone calls or email contacts.

Pros

I cannot say there are any Pros with PatientNow.

Cons

Cons: Sales does not inform buyer of Mac OS limitations and need for Parallels. Sales personal make promises that are carried through in execution of the contract. Accounts receivable does not follow the contracted price and up charges web services. Company does not respond to correct over payments they charged for web services. Sales, support routinely lie about helping to correct payment problems.

Review Source

Response from PatientNow

May 2, 2025

We’re sorry to hear about your experience and appreciate you bringing these concerns to our attention. We take issues like miscommunication, billing discrepancies, and lack of responsiveness seriously. Your feedback is being escalated to our leadership team for review so we can address what went wrong and work toward a resolution.

BB

Berneil B.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Patient Now customer support"

September 15, 2025

5.0

Same statement as above.

Pros

Patient Now customer support. All representatives are so timely, helpful and kind. They are patient with my requests and don't make me feel like an idiot when I have a tech issue (mostly my mistakes!).

Cons

I have no negative responses to share concerning Patient Now customer support. All representatives were professional and helpful.

Review Source

SF

Sachary F.  
Patient Coordinator  
Medical Practice  
Used the software for: 2+ years

### "Great features"

September 24, 2025

5.0

Great. Any time I have questions, I call the customer care line, and I am guided right away if the issue is hard to explain. The customer care representative will do a screenshare and guide me

Pros

You can copy and paste an appointment, which saves time creating new appointments when you have patients waiting up front.

Cons

You cannot delete appointments that were created by mistake , the appointmetn stays in the client record.

Review Source

PD

Phillip D.  
Plastic Surgeon  
Medical Practice  
Used the software for: 2+ years

### "Dr. Phillip Dahan"

September 15, 2025

5.0

Excellent. We are extremely satisfied with our overall experience with PatientNow and highly recommend it.

Pros

User friendly. Very simple and intuitive software, which is easy for all staff members to use. Training is simple.

Cons

Billing features. We find that the insurance Billing component is not as user-friendly as we would like.

Review Source

VR

Verified Reviewer  
Dental Intern  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Excellent, very technical tool."

February 25, 2026

5.0

Great, deeply integrated system, although it has a deep learning curve, but PatientNow is a solid choice.

Pros

I absolutely love that I can handle scheduling, patient intake, charting, and marketing in one place. It saves me from juggling three different systems.

Cons

It feels like I'm using an old DOS system. It takes way too many clicks to complete simple tasks, which slows down my check-out process when the front desk is busy.

Review Source

KB

Kelly B.  
RN  
Plastics  
Used the software for: 2+ years

### "PatientNow Review"

March 10, 2025

5.0

Overall, PatientNow is relatively easy to work with and when issues or complications arise the support is very effective and quick.

Pros

The ease of messaging with patients and color coding a schedule.

Cons

I feel the ability to manage columns and schedules could be more straight forward.

Switched from

[DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)

Unsatisfied with the service and support.

Review Source

Response from PatientNow

March 12, 2025

Thank you for your review, Kelly! We're glad to hear you're enjoying PatientNow's messaging and scheduling features and the support our team provides. Please reach out if you need any help managing columns and schedules.

TW

Tanya W.  
Licensed Esthetician  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Patient Now for the WIN"

April 2, 2025

5.0

its a great system that I'd recommend for anyone in a med spa setting

Pros

everything is so incredibly self explanatory !

Cons

so far, the only thing I don't love is how I'm seemingly unable to see appointment notes from the app on my phone, only on the computer.

Switched from

[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/)

we couldn't do memberships with aesthetic record, and the reports were never accurate. among other things.

Review Source

Response from PatientNow

April 7, 2025

Thank you so much for the amazing review! 🌟 We're thrilled to hear that the system has been so intuitive and helpful for your med spa. We also appreciate the honest feedback about accessing appointment notes from the mobile app. That’s a great insight, and we’ve passed it along to our product team as we continue to improve functionality. We're so glad you made the switch from Aesthetic Record and that PatientNow is giving you the membership tools and reporting accuracy you needed. Thanks again for recommending us. We’re grateful to be part of your success!

PC

Pricilia C.  
Management  
Medical Practice  
Used the software for: 1-2 years

### "So glad we upgraded "

March 11, 2025

5.0

We love the great customer service they provide-

Pros

So easy to use- Overall great experience

Cons

We love we can have such detailed reports on every single procedure-

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Detailed reports were provided by pt now

Review Source

Response from PatientNow

March 12, 2025

We're so happy to hear that your move to PatientNow has been a great experience! It’s fantastic to know that you find our platform easy to use and that our detailed reports and customer service have made a positive impact on your practice. We appreciate your trust in us and look forward to continuing to support your success!

PW

Peggy W.  
CPA  
Plastics  
Used the software for: 1-2 years

### "PatientNow Review"

March 25, 2025

5.0

Overall, this is a reliable and safe plat form to store patient information.

Pros

We use this product for our daily operation to document patient information.

Cons

The design of the product is a little bit old.

Review Source

Response from PatientNow

April 7, 2025

Thank you for your review! We’re happy to hear PatientNow is supporting your daily operations and helping you securely manage patient information. We appreciate your feedback on the design — and great news, we offer an updated web version with a more modern look and feel! Let us know if you'd like help making the switch.

VK

Valerie K.  
Medical Assistant  
Medical Practice  
Used the software for: Less than 6 months

### "PatientNow Customer Service"

May 22, 2025

4.0

Overall the experience is good. We had an issue with not being able to submit orders. The representative I spoke with was not only patient and understanding, but also very knowledgeable. They explained everything in a way I could understand, even though I'm not very tech-savvy. They went above and beyond to ensure my issue was resolved. When the rep wasn't able to fix a specific issue I had, he was able to get another department involved to resolve the issue quickly.

Pros

Scheduling and intake settings are easy to use. Customer service is helpful. I didn't have to wait too long.

Cons

Would like to make toggling between screens easier when looking for information. Too many steps to access information needed. Some items are not so easy to find.

Review Source

Response from PatientNow

July 14, 2025

Thank you for the kind words! We’re glad to hear your scheduling and intake experience has been smooth and that our support team provided helpful, patient assistance when you needed it. We appreciate your feedback on navigation. Making things easier to access is a priority, and your insights will help guide that work. Thanks again for sharing your experience!

CN

Caroline N.  
Clinic Manager  
Medical Practice  
Used the software for: 2+ years

### "Choose ZENOTI, rather than PatientNow"

January 28, 2025

1.0

If you would like a service-based system, then don't use this one. ZENOTI is miles ahead with service and with reporting!

Pros

Reporting is alright, but the system ZENOTI is far superior!

Cons

Service is inadequate and insufficient, associates have different answers...truly, not helpful at all.

Review Source

Response from PatientNow

February 3, 2025

We appreciate your feedback and are sorry to hear about your experience. We are committed to providing excellent service and continuously improving our support to ensure our customers receive the best possible experience. We value your input and would love the opportunity to address any concerns you may have. Please feel free to reach out so we can better assist you.

MM

Miranda M.  
Owner and RN  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Glad our company made the switch to PatientNow"

March 27, 2025

5.0

Great team that was very helpful with questions overall.

Pros

The features and options cover a wide range of needs.

Cons

That RX forms don't auto-populate, and that my clients can't book for more than one person as a mobile IV business.

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Growing my practice and needed to add resources, enable clients to book more than one service at a time, and keep better charting/trends/reports.

Review Source

Response from PatientNow

April 7, 2025

Thank you for sharing your experience! We're so glad to hear that the switch to PatientNow has been beneficial for your growing practice and that our team was able to support you along the way. We appreciate your feedback on Rx forms and mobile booking. Those insights are incredibly helpful as we continue to improve. We're here if you ever need anything!

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