# Page 12 | PatientNow Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 12 - Is PatientNow the right Medical Practice Management solution for you? Explore 297 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/92269/PatientNOW/reviews

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PatientNow

3.9 (297)

[View alternatives](https://www.capterra.com/p/92269/PatientNOW/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 19th, 2026

# Page 12 - Reviews of PatientNow

## Showing most helpful reviews

Showing 276-297 of 297 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JH

Jennie H.  
CEO/MD  
Medical Practice  
Used the software for: Less than 6 months

### "Patient Now review"

December 17, 2020

4.0

I think it is a great product and can do more than most

Pros

Lots of features and the ability to customize

Cons

Could have used more help from rep, suboptimal availability

Reason for choosing PatientNow

Felt it had more ability to customize and better reporting for a deep dive effort

Switched from

[DaySmart Spa](https://www.capterra.com/p/132391/DaySmart-Spa/)

Wanted EMR and more automation

Review Source

JP

Jodi P.  
Administrator  
Medical Practice  
Used the software for: 1-2 years

### "Very easy to navigate"

August 28, 2019

4.0

I was very happy with Patient Now, but needed n updated program to be able to incorporate billing, coding and photo editing.

Pros

This EMR system is very easy to use. Very easy to navigate all aspects of the program. Printing medical claims was very easy and quick.

Cons

I feel they fell behind in updating their technology to be compatible with iPads, online entry for patients to register.

Review Source

jA

jose A.  
PA  
Medical Practice  
Used the software for: 1-2 years

### "Pt now"

April 12, 2019

3.0

I feel so-so satisfied with the software. However, if an opportunity comes along to switch to other user-friendlier application, I would probably look into it and take it as a serious option.

Pros

User friendly when it comes to quickly review general patient information, such as previous chart encounters.

Cons

Multiple steps are required to review detailed patient information. It freezes quite a bit.

Review Source

PH

Pam H.  
Director of Business Development  
Medical Practice  
Used the software for: 6-12 months

### "An integral part of our practice"

December 4, 2018

5.0

Pros

It is effective and easy to use for all staff members, from reception, through clinical staff. The support staff at patientNow is extremely responsive and the functionality is excellent.

Cons

More custom reporting would be great, but most data can be exported to excel for manipulation and financial reporting.

Review Source

ES

ERIKA S.  
Spa Director  
Hospital & Health Care  
Used the software for: 1-2 years

### "Medical Spa"

September 28, 2018

5.0

Pros

Easy to navigate between tabs and user friendly.

Cons

Refunds and ability to link to outside clover system. batch emails very confusing to navigate

Review Source

mM

meher M.  
social media coordinator  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "PatientNOW Review"

October 9, 2018

4.0

it is not very user friendly

Pros

color coding ability ease to add appointment types

Cons

i do not like that the pathways are associated with appointments

Review Source

DH

Donald H.  
Owner  
Medical Practice  
Used the software for: Less than 6 months

### "Patient Now review"

September 26, 2019

5.0

Fantastic

Pros

Ease of use and incorporation of previous paper records. Tech support and training is outstanding.

Cons

None that we have found so far. We like it.

Switched from

[Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)

Difficulty in use, cost, extremely poor training. Not easy to customize

Review Source

RC

Rebecca C.  
Front Desk Coordinator  
Medical Practice  
Used the software for: 6-12 months

### "PatientNOW Review"

October 9, 2018

4.0

I like our PatientNOW trainer but it always takes a long time to get an appointment with him. Thanks to our rep

Pros

I like how the different colors make it easy for me to have a quick understanding of what the schedule looks like.

Cons

It is hard to get assistance immediately when you need it.

Review Source

NB

Nathan B.  
Network Administrator  
Information Technology and Services  
Used the software for: Less than 6 months

### "Winning Customer Support Team!!!"

April 4, 2023

4.0

Pros

The customer support! If there's anything I can't figure out with administration for my users, even though making any admin changes are extremely easy.... I know I can rely on making a call and speaking with a down to earth, knowledgeable, support tech genius. Seriously, thanks to you all!

Cons

If your display resolution is not at least 1366x768, you're unable to view the full window without an option to scroll.

Review Source

MW

Michelle W.  
Patient services  
Hospital & Health Care  
Used the software for: 6-12 months

### "Easy to use"

November 27, 2018

2.0

Pros

Self-explanatory and very easy to navigate. Makes duplicate patient accounts easy to prevent and discover.

Cons

The system itself was easy to use but it had a lot of glitches that would be time consuming when in a hurry.

Review Source

HW

Heidi W.  
President  
Medical Practice  
Used the software for: Less than 6 months

### "Promised everything - delivered nothing"

September 19, 2018

1.0

My cosmetic dermatology office discontinued using patient now after less than 6 months. Too many problems to list all of them here. Plus they refused to refund ANY of my 4 years prepayment.

Pros

There is nothing positive that I can say about this product. It was a disaster for my practice for the ~ 6 months we used it and afterward as we worked to remove its tentacles from other software we use regularly.

Cons

The software never performed as it should. The Inventory control was a disaster - we tracked manually (with extreme care) and the two never matched. We were unable to pull even the most basic financial reports from the data. Patients were sent birthday emails for free services we don’t perform despite our specifically explaining to them that we did not want emails sent to pts from the system until we were ready to customize them. And the company refused to honor their full money back guarantee or even return the additional prepayment we made for 3 additional years.

Review Source

AB

Adelina B.  
Practice Manager  
Medical Practice  
Used the software for: Less than 6 months

### "Would love to make it more user friendly "

December 18, 2020

3.0

still getting used to

Pros

becoming paperless practice, text options

Cons

speed visual limitations attributes are not so suggestive

Reason for choosing PatientNow

better price

Switched from

[Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/)

needed for multi location

Review Source

LS

Lori S.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Happy Practice Manager . . . . . Again. "

June 22, 2016

5.0

Pros

The support from both the technical and customer service side is second to none. We always get an answer the same day if not immediately.

Cons

After 4 plus years I am still having a fight with the Treatment Pathways. I just know one day soon we will be friends.

Review Source

MW

Michelle W.  
medical spa/business manager  
Medical Practice  
Used the software for: Less than 6 months

### "Patient now has a great support service. The support specialists are very nice and helpful"

February 4, 2019

5.0

I think patient now is will to always work with you and help as much as they can to make the software work for their customer. The chart info has been very difficult to move into the patient now from another software. They have not been in very good communication with us

Pros

They have some features that make things easy for the patient demographic we have. We like the texting features

Cons

We have had trouble integrating the software from an old software They have not communicated the issue very well and Touch MD is not integrated yet so that has made things challenging

Review Source

DKD

Dr Kathy D.  
Physician  
Cosmetics  
Used the software for: I used a free trial

### "Laser medical condition"

October 17, 2021

5.0

Extremely annoying where not to look for help. Medical situation.

Pros

Finding medication to filled cosmetic laser issues problem.

Cons

Hard time not finding cosmetic laser physician right away.

Reason for choosing PatientNow

Cosmetic laser

Review Source

SP

Stephanie P.  
PCC  
Medical Practice  
Used the software for: Less than 6 months

### "Best system I’ve used "

September 19, 2018

5.0

I loved the fact that there is a transgender option! It’s amazing and i haven’t seen another system that does

Pros

I loved that it was so easy to use and had every laid out

Cons

Sometimes it could get slow but not always so it’s never too bad.

Review Source

Response from PatientNow

September 21, 2018

Thank you Stephanie! We truly appreciate the feedback and look forward to continuing to serve your practice.

DV

David V.  
Owner  
  
Used the software for:

### "Very Customizable Product"

March 11, 2011

5.0

I would recommend this product over GE's Centricty or Nextech. It has many of the same features at less than half the price.

Pros

We have been using Patient Now since 2005. We have found the product highly versatile. There is nothing on the market that comes close to the features it has for the price.

Cons

Overall the product has been great.

Review Source

RT

Robin T.  
Nurse  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Love how user friendly this software is!"

December 21, 2017

5.0

Pros

Ability to reassign docs to other staff members to complete. Ability to communicate between staff regarding patients.

Cons

Treatment paths are annoying. Would like to know how to turn them off or not have to use them at all.

Review Source

KN

Keith N.  
MD  
  
Used the software for:

### "Patient Now is easy to use"

March 11, 2011

5.0

Highly reccommened

Pros

It is very user friendly. Less learning curve than with other EMRs. Meets new Medicare reimbursement guidelines, which is a $44,000 plus. Staff was very helpful in designing customized templates for my practice.

Cons

Sometimes updates can be a little buggy.

Review Source

dA

david A.  
Owner  
  
Used the software for:

### "Patient Now Review"

March 11, 2011

5.0

Would and have recommended tghis product to many happy plastic surgery practices

Pros

Easy to use, reliable support. Constant upgrades to the program. Fits my practice well. Allows me to communicate with other physicians in a seamless manner. Could not be happier

Cons

I have not complaints

Review Source

PD

PARAG D.  
Physician  
Medical Practice  
Used the software for: Less than 6 months

### "Do your research!"

June 23, 2020

1.0

Pros

Marketing pitch was well put together. The onboarding team was responsive.

Cons

Operationally inefficient system that did not connect with my practice needs.

Review Source

CC

Chris C.  
Owner/President  
  
Used the software for:

### "EMR Software"

March 10, 2011

5.0

Great product!

Pros

Great software

Cons

Too much to use

Review Source

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