# PatientNow Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PatientNow the right Medical Practice Management solution for you? Explore 297 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92269/PatientNOW/reviews --- PatientNow 3.9 (297) [View alternatives](https://www.capterra.com/p/92269/PatientNOW/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Reviews of PatientNow Ease of use 3.8 Customer Service 4.0 ## Pros and Cons in Reviews SL Shelley L OwnerAlternative Medicine, 2 - 10 employeesUsed the software for: 1-2 years. “Can be difficult because it is all encompassing, but that also makes it beneficial because it has so many options for creating processes to work with our specific needs“ March 16, 2026 T E Dental InternHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “It takes way too many clicks to complete simple tasks, which slows down my check-out process when the front desk is busy.“ February 25, 2026 T E Dental InternHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “I absolutely love that I can handle scheduling, patient intake, charting, and marketing in one place.“ February 25, 2026 CP Courtney P EstheticianCosmetics, 2 - 10 employeesUsed the software for: Less than 6 months. “Takes a while to load, Difficult to navigate, when typing letters will disappear or everything you’ve typed will disappear, patients have said that the booking link with patient now is more difficult to navigate.“ June 6, 2025 AR Alondra R Programs AdministratorMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “I particularly appreciated the robust customization options that allow practices to tailor the EHR to their specific needs, enhancing both workflow and patient management.“ August 23, 2024 LY Leonid Y administratorHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Even though when I signed up the condition of subscription was Cancel anytime and download your images, upon request to cancel, after they increased the price of subscription without notice, I had to go through a ridiculous process to try to extract a refund from them.“ May 20, 2024 MD Melissa D Patient CoordinatorMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “I also like that we can modify and edit all consents, emails, and texts to personalize it for our specific practice.“ March 10, 2025 Bethany M Nurse PractitionerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “I sent in an entire months' worth of bank statements for the account, they said this was not sufficient since it did not have the routing # on it, I then provided a voided check, this too was not sufficient to them since they said the business name on the check (the company LLC) did not match the patient on my patient now account (which is my DBA)“ July 25, 2024 ## Showing most helpful reviews Showing 1-25 of 297 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mary C. Managing Director Health, Wellness and Fitness Used the software for: 2+ years ### "Overall Really Great!" June 14, 2022 4.0 Envision has been excellent to work with and the customer service is superb. As a start-up company it was pretty simple to get everything set up and going. Pros It has bundled most everything needed into one package and is pretty user-friendly. Cons The charting aspect still isn't perfect but much better. Also the client images would be nice if you could take the picture in the software that had a grid to help keep pictures consistent. Alternatives considered [Booker](https://www.capterra.com/p/90708/Booker/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) Reason for choosing PatientNow Envision had everything easily integrated into one so it wasn't necessary to also purchase a client image program, charting software and appointment software. Review Source SB Sunaina B. Director of Operations Health, Wellness and Fitness Used the software for: 2+ years ### "Practical and affordable" February 26, 2025 4.0 It's a good simple to use software with no additional features. Pros Easy to use, quick to follow up, and has a wider patient outreach. Cons In order to utilize this software you need to have to focus on data security, regulations and us smart devices. Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) it was far to expensive compared to similar software Review Source Response from PatientNow March 5, 2025 Thank you for your feedback! We're glad you find PatientNow practical, affordable, and easy to use. Expanding patient outreach and quick follow up are top priorities. We appreciate you switching to PatientNow and we're committed to providing cost-effective solutions. Let us know if there’s anything we can do to enhance your experience! JS JEFFREY S. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Misleading Claims of Software Capabilities and Support is Lacking Once the Sale is Made" March 5, 2025 3.0 We were told we could replace our EMR with this one-stop solution and that's simply not at all true. The "EMR" in this software dos not comply with regulations and will not work for any practice that provides medical services as opposed to medspa services. Salespeople and onboarding contacts simply seem to disappear once the sale is made. We were reduced to begging them for help and though they could never seem to find the time to help their billing team never missed a bank draft. I'm left to dispute charges with our credit card company even after cancelling. Pros Marketing interface, photo software, booking Cons Customer support and in close second- lack of a real EMR Alternatives considered [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) Reason for choosing PatientNow We were told is was built for medical practices- not just medspas. That, combined with the scheduling and marketing tools seemed like the right choice for our practice. Review Source Response from PatientNow March 6, 2025 Thank you for your feedback—we’re sorry to hear about your experience. Our software is designed to support both medical and medspa practices, and we strive to ensure compliance and smooth onboarding. We’ve reached out through multiple channels and remained engaged with your team through December. Our standard contracts are 12 months, with your final invoice scheduled for June 2025. If you have any outstanding concerns, please reach out to your Success Manager—we’re here to help and would love the opportunity to support you further. CL Cathy L. Director of Operations Medical Practice Used the software for: 6-12 months ### "PatientNow is Great!" June 10, 2025 4.0 Pros I like that the PatientNow platform is easy to navigate. We transitioned from another EHR system and we were able to scan previous charts into PatientNow and organize them properly. Cons The PatientNow payment collection function could be improved. We are having issues updating our Pax machines to properly reflect updated fees. Support has tried to help but it seems to be a work in progress. Switched from [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/) Dr Chrono didn't meet our needs. It wasn't very user friendly. The providers struggled to document and it was a bit disorganized Review Source Response from PatientNow July 14, 2025 Thank you for sharing your experience! We’re glad the transition and chart organization went smoothly and that you find PatientNow easy to navigate. We appreciate your feedback as we continue to improve payment collection and device integrations. Your insights helps us make the platform better for everyone. CB Christine B. Aesthetician Cosmetics Used the software for: Less than 6 months ### "Comprehensive helpful system for medspa" May 20, 2025 5.0 Easy to learn. The charting is easy, templates are nice. I like that the patients get texts reminders for appointments. Pros The sheduling system is nice and the text communication. I also like that we can send out mass marketing emails and texts. Cons Not being able to keep patient photos in charts. We use a separate system. It would be nice to have the before progress and after photos in the chart along with editing tools. Switched from [Symplast](https://www.capterra.com/p/178244/Symplast/) Moved jobs new company uses patient now. I have used a lot of systems i do like this one. Review Source Response from PatientNow July 14, 2025 Thanks so much for the great feedback! We're happy to hear you’re enjoying the scheduling, communication tools, and ease of use overall. We also appreciate your note about photo charting and we'd love to provide more information on how PatientNow with RxPhoto can meet your needs. We're glad to have you using PatientNow and hope it continues to support your success! CP Carla P. Owner operator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Unsatisfied Med Spa Owner " February 20, 2025 2.0 We used the app and system for 2.5 days and they are charging us for a 12 month contract. Who does this??? Patient Now, that’s who! The grass is NOT greener on the other side. They said that their system could do much more than it does. But now they won’t let us out of the contract! Don’t sign up!!!! It’s so bad that we will have to pay a year without using the software! Pros Customer service is nice. Sales rep went out of his way to say yes to everything. They do not understand what a med spa needs and how the providers need to see the scheduling system. The decision makers hide behind the super nice customer service reps. Cons Their systems don’t communicate with one another. Patient Niw and Rx Photo have been created by 2 different companies prior to the companies partnering. The apps that our spa providers use are NOT user friendly. We have used Daysmart for years and it is much better with Rx Photo than Patient Now! We should have never signed a contract and now regret it! Alternatives considered [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing PatientNow Because we already used RX photo for photos and forms. Switched from [Sawyer](https://www.capterra.com/p/163567/Sawyer/) We used RX Photo and thought the scheduling system Patient Now would communicate better with RX Photo since they are partners. I don’t really think the PN software creators understand the business of a med spa. Review Source Response from PatientNow February 26, 2025 Thank you for sharing your feedback. We’re sorry to hear that PatientNow did not meet your expectations. Our goal is to provide solutions that support the unique needs of med spas, and we continuously work to enhance our platform based on client input. Regarding system integration between PatientNow and RxPhoto, we continuously work on enhancing their interoperability to create a more seamless experience. We understand that contract terms are important, and we strive to be as transparent as possible during the onboarding process. If there has been any miscommunication or if there’s anything we can do to help resolve your concerns, please reach out to our support team. We’d be happy to discuss potential solutions. We appreciate your feedback and will use it to continue refining our services. OB Oscar B. COO Medical Practice Used the software for: 2+ years ### "Only use this software if you are a big company" February 17, 2025 1.0 Patient Now has been a headache for us, and as we are trying to part ways with them, they are making it very difficult to do so. It seems almost revengeful. Pros Patient Now is a robust software for multi-practitioner and multi-location practice. Cons Customer service is really bad and the product needs a 24/7 IT on staff Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reason for choosing PatientNow I would not choose Patient now at all, now nor in the future. Switched from [EnvisionNow](https://www.capterra.com/p/10010577/Envision-Salon-Software/) The platform is not modern, and it requires too much IT work to make it decent. Customer service is their worst enemy, and they never take accountability for their issues. As we are trying to move to another platform, they are making it very hard to do so. Review Source Response from PatientNow February 19, 2025 Thank you for your feedback. We’re sorry to hear that your experience with PatientNow has not met your expectations, especially regarding customer service and transition support. We strive to provide a seamless experience for all our users. Your concerns are important to us, and we will be sharing this with our Customer Success team to review and address any outstanding issues. If there’s anything we can do to help facilitate your transition or improve your experience, please don’t hesitate to reach out. We appreciate your time and insights, as they help us continue to improve our platform and services. VR Verified Reviewer Operations Manager Medical Practice Used the software for: 1-2 years ### "STAY AWAY AT ALL COST! Worst EMR System ever! " January 27, 2025 1.0 We had 4 weeks of training, and had to practice to use PatientNow. But a system you use everyday has to be easy. It was very difficult and they get you with a one-year contract which you can't get out off. We purchased a marketing from PatientNow as well. They said it will take about 6-8 months to see results reflected to our website. But at the 5 month mark, they changed into a new marketing company and forced us to try them out due to the contract. It was a horrible experience. Pros There is nothing good about this EMR system. The only good part was the person assigned to our account. Cons Unfriendly user interface: The program required hours of training, making it difficult for our staff to use efficiently. We had to train more than a month. Daily malfunctions: The system frequently malfunctioned, disrupting our daily operations. Weekly program crashes: The program crashed on a weekly basis, causing further disruptions and patient care. Slow performance: The extremely slow pace of the program hindered our ability to provide sufficient customer service, affecting both our business and patient care. Failure to push through consent forms: Essential consent forms were not consistently processed, which is critical for a MedSpa. Failure to push RX program provider chart notes: Essential chart notes that were entered to RX was not processed. We were not provided this information and had to spend hours fixing this issue on our end. Hours of tech support calls: We had to contact tech support almost every day (unfortunately this is not an exaggeration), consuming valuable time and resources. PatientNow tech support number was put to speed dial and a call was made every day. Incompatibility with Apple products: The program was not functional on Apple devices, which is information that was not disclosed when we signed the contract. We were forced to purchase Parallels to make it work which was an additional cost. Clock-in/Clock-out issues: The inability to use this feature led to employee time management problems. We refused to get another app - such as Parallels - since we thought PatientNow had to be responsible for Clock in and out feature. PAX device malfunctions: The PAX device to take payments malfunctioned frequently and had to be replaced THREE times. Impact on customer care: The PAX device malfunctions interrupted our services, greatly affecting customer satisfaction and cause long wait periods. Hidden fees: We incurred unagreed credit card charges (3.29%). Due to the PAX device malfunctions, we were forced to use SecurePayNow which had 3.29% hidden fee. This fee was not included in the contract nor disclosed to us, constituting a breach of the agreement. Delayed updates: The failure to complete updates in a timely manner further interrupted patient care. This has interrupted our daily flow in many occasioans and caused frasturation among employees and patients. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/) Reason for choosing PatientNow Mangomint is the best EMR system ever, especially after using a horrible program such as PatientNow. Mangomint is super user-friendly, where as PatientNow is so outdated that it crashes all the time. Also PatientNow doesn't work with any Mac computers. Review Source Response from PatientNow February 3, 2025 We're sorry to hear about your experience and appreciate your feedback. PatientNow does offer a simple, fully web-based solution that works seamlessly across all devices, including Macs—without the need for additional software like Parallels. We continuously invest in improving performance, usability, and support to better serve our customers. If there’s anything we can do to address your concerns, we’d be happy to discuss further. RD Rebecca D. OWNER Medical Practice Used the software for: I used a free trial ### "ITS A CON, THEY TELL YOU WHAT YOU WANT TO HEAR. " February 4, 2025 1.0 Terrible - the stress and disruption this cause to my business is crazy, we have documented all issues and concerns. its very unfortunately that when we decided to NOT come off of on boarding due to the difficulties and interference with the business, they had not a care in the world. Pros The thought of it being good. I put much thought and effort in to trying patient now after using the same system for 8 years. The integrity and care about small business' is clearly not there. Cons They integrity as a company, sales tells you what you want to hear not actually what they can do, their lack of care to resolve any issues when we reached out. We never came out of on boarding and they are now threatening collections. They where unable to deliver what sales had very clearly told me they can do. Switched from [Booker](https://www.capterra.com/p/90708/Booker/) I felt we needed a more medical platform - BUT Patient now is OUTDATED Review Source Response from PatientNow February 19, 2025 Thank you for sharing your experience, we appreciate you taking the time to provide detailed feedback. Ensuring a smooth onboarding process and delivering on our commitments is extremely important to us, and we’re sorry to hear that we did not meet your expectations in this case. We take your concerns seriously and will be forwarding them to our Customer Success team for further review. If you’re open to it, we’d love the opportunity to discuss your experience further and see if there’s anything we can do to help. Please feel free to reach out to our team directly. Your feedback is invaluable in helping us improve, and we truly appreciate it. Michael N. Owner Hospital & Health Care Used the software for: 6-12 months ### "Stay away" August 15, 2023 1.0 Horrible experience. Once I realized that they could not deliver on their promises, I asked to get out of my contract. They refused even though they admitted that they mis represented what they could deliver. Pros I liked what they first told me, that I could integrate all of my systems into one. Unfortunately, they were not able to do that. They mis represented what their system could do. Cons Their systems are not integrated. They lack basic features that other EMRs and Spa Software programs offer. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) They promised me that they could do everything the others did and all on one platform. Review Source TD Taylor D. Office Manager Medical Practice Used the software for: 2+ years ### "Review 8/23" August 23, 2024 3.0 Pros Texting capability and amount of providers. Cons VERY SLOW. Reports are not where they need to be either. Switched from [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) The cost was cheaper for adding another provider. Review Source MD Melissa D. Patient Coordinator Medical Practice Used the software for: 2+ years ### "Decent Product" March 10, 2025 4.0 It does the job. It is not the prettiest when it comes to aesthetics. The patient now customer service is amazing though, anytime I have a question, they are knowledgeable and quick to answer. Pros I like how many detailed lists and reports you can pull. I also like that we can modify and edit all consents, emails, and texts to personalize it for our specific practice. Being able to use on iPads is a plus. Cons Not being able to open multiple windows. Also, sometimes when opening a scanned photo, the previous photo pulls up. Even from another patient's chart. I have to open it twice. Please fix. Review Source Response from PatientNow March 12, 2025 Thank you for sharing your feedback! We’re glad to hear you appreciate the detailed reports, customization options, and iPad compatibility. We also truly appreciate your kind words about our customer service team—they’re always here to help! KP Katelyn P. NP Medical Practice Used the software for: 1-2 years ### "PatientNow review" June 4, 2025 4.0 It was a good start to our business. I think the essentials will fit us more, but for the most part it was user friendly. Pros The invoices were easily created and easy to look up. Kept track of open invoices. Also liked the we could access some things from phone app. Cons Inputting schedule times for different providers was difficult. Also the photos section sometimes froze up or lagged when on the iPad. Documentation was also irritating. Review Source Response from PatientNow July 14, 2025 Thank you for sharing your experience! We're glad to hear PatientNow helped support your business and that invoicing and mobile access worked well for your team. We appreciate your feedback on scheduling and documentation. Insights like these help us continue to improve. Wishing you all the best as your business grows! JD Jen D. Aesthetics Nurse Health, Wellness and Fitness Used the software for: 6-12 months ### "Beware of this company!" June 26, 2025 1.0 It’s been awful! Since 2 months into my contract with this company I have expressed issues and grievances I’ve had with their product. It constantly fell on deaf ears. Not one ounce of compassion for how this was affecting me and my pre-revenue business. I have literally begged to be released from the contract and no one has cared. They respond with more marketing BS. It’s clear they don’t actually care about the customer or the success of their business- it’s all about trapping people into a year contract and ignoring their heartache and pain, all while getting paid. Pros Nothing. I was told it would be a one stop shop for all my business needs and they fell short in every aspect. Cons Terrible customer support, outdated interface, no customizable booking page to maintain the integrity of my business esthetic, $1000 to set up, monthly fees for not using “their” credit card processing, glitches with the Rxphoto app- not able to open it while with clients, they trap you in a contract, don’t care if their system doesn’t work for your business, and still take all your money every month. Review Source Response from PatientNow July 14, 2025 We’re really sorry to hear about your experience. We understand your frustration, especially as a new business, and we’re committed to taking your feedback seriously. We appreciate you bringing these issues to our attention and we are reviewing them internally. BI Brittany I. Business Owner Medical Practice Used the software for: 2+ years ### "Challenging at first but worth it in the end" March 18, 2025 4.0 Pros Lots of documents and reports to pull up. Cons It is challenging to use at first with many features to get use to. Review Source Response from PatientNow March 19, 2025 Thank you for your feedback! We appreciate your patience in getting familiar with the platform and are glad to hear that you find the reports and documents useful. If you ever need assistance navigating the features, our support team is happy to help. Your insights help us improve! NN Nadia N. Administrator Hospital & Health Care Used the software for: 6-12 months ### "Room for improvement " March 4, 2025 3.0 Hard to learn, still learning. A lot of room for improvement. Pros Document filing system, and support team Cons The schedule can be affected by users that frequently come and go Review Source Response from PatientNow March 11, 2025 Thank you for your feedback, Nadia. We appreciate your positive comments on our document filing system and support team. We understand that learning a new system can be challenging, and we're always working to improve the user experience. If you have specific concerns or suggestions, we'd love to hear them—our team is here to help! LS Leah S. Patient Coordinator Medical Practice Used the software for: 2+ years ### "My thoughts on Patient Now" August 27, 2024 4.0 Overall I like the platform a lot. Once you have been using it for awhile, you are wanting to get more and more intricate within the system. That is when I find it challenging to find someone knowledgeable enough to help me and willing to respond in a timely manner. Pros There is a lot of different things we can do within the program. In general terms, it works really great for running all the different functions in a medical aesthetic office. I can move quickly between different screen to do all the necessary tasks. Cons Customer Service. They are in a different time zone so often when I send an email one morning, I don't hear back until the following day. This is very challenging when trying to work on programming. If I call the support line I typically know more than they do. That seems to be for very basic support and I don't typically have the time to sit on the phone and explain something to someone who will inevitably need to transfer me to someone different anyway. I have on multiple occasions waited weeks to hear back and get something resolved. Especially when dealing with treatment pathways. Which I actually really like the concept of, I just can't do it myself and waiting weeks for someone to get back with me is incredibly frustrating. Review Source cR cheyenne R. Medical Assistant Hospital & Health Care Used the software for: 1-2 years ### "Best stress free EMR " October 8, 2024 4.0 Overall, When we used it it did perfect for what we needed. We are a small office and having a reliable EMR system is super important. I loved how simplistic and stress-free it was to use. Pros This EMR is probably one of my favorites I have used. Its simple and easy to navigate Cons Honestly, it might not be the best if you are a super busy practice. It still has great features but might not have all the bells and whistles for every office Review Source AJ Abby J. RN Alternative Medicine Used the software for: 1-2 years ### "Highly recommend!!" November 24, 2024 5.0 Both myself and my staff enjoyed using this in the office because it was so helpful to keep track of our duties Pros Very pleased with how easy it was to set up and use Cons It was difficult at times when I needed assistance with the software Review Source MS Michael S. Supervisor Cosmetics Used the software for: 2+ years ### "PatientNow is the way to go." September 4, 2024 5.0 Overall, our practice is really happy with PatientNow. The support team is like no other. Pros The tech/customer service support is always so professional and helpful. Cons At times there is a wait with issues on Payrix. The customer service reps have to reach out to the Payrix department and sometimes results in a delay. Review Source RI Rudina I. COO Medical Practice Used the software for: 2+ years ### "Best customer service " October 7, 2024 5.0 Pros My hats go off to their customer service. Every time I have an issues with the software, there is a direct chat option (M-F) and they answer within a minute or so and it seems that everyone is well trained in knowing the software well and guiding me. Thank you Cons Probably the upper management. During the shift from Envision to PatientNow, it took months for them to address issues with billing and I kept asking and it is still somewhat a lingering issue. Review Source AR Alondra R. Programs Administrator Medical Practice Used the software for: 1-2 years ### "Programs Admin" August 23, 2024 5.0 Overall, my experience with PatientNow has been quite positive. The system proves to be a valuable tool in enhancing operational efficiency and improving patient care. Pros One of the standout features of PatientNow is its comprehensive and user-friendly interface. The system offers an intuitive design that makes navigation smooth and efficient for both medical staff and administrative users. I particularly appreciated the robust customization options that allow practices to tailor the EHR to their specific needs, enhancing both workflow and patient management. The integration with other healthcare systems and tools was also impressive, as it facilitated seamless data exchange and improved coordination of care. Cons There has been some glitches with the system, but all issues have been resolved efficiently. Review Source IB Inna B. Office manager Cosmetics Used the software for: 2+ years ### "Office Manager" September 6, 2024 5.0 Overall very satisfied, easy to work with or train new staff. Pros Customasable for the most part. Easy to navigate Cons that you can't move the yellow sticky note to the center. Often gets overlooked. Review Source RS Radha S. Administration Medical Practice Used the software for: I used a free trial ### "Good application" February 17, 2025 4.0 Overall great application with relatively easy user experience Pros Efficient, easy to use, can customize when needed. Cons Not the best user interface, but overall not terrible. Review Source Response from PatientNow February 19, 2025 Thank you for your feedback! We're glad to hear that you find our application efficient, easy to use, and customizable to your needs. We appreciate your honesty about the user interface, and we’re always looking for ways to improve. If you have any specific suggestions, we’d love to hear them! Your support helps us continue to enhance the user experience. EW Elizabeth W. Manager Alternative Medicine Used the software for: 1-2 years ### "Manager, Medical Office Admin" September 6, 2024 4.0 Pros great organization and tech support. always friendly and prompt in their response time. Cons uploading photos and reports. The reports can be inconsistent and pathways are complicated. Review Source Similar Products Featured