--- title: "AppFolio Property Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is AppFolio Property Manager the right Lease Management solution for you? Explore 1892 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/92228/AppFolio-Property-Manager/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- AppFolio Property Manager 4.5 (1892) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of AppFolio Property Manager Ease of use 4.5 Customer Service 4.2 ## Pros and Cons in Reviews MR Myles R ClerkHuman Resources, 11 - 50 employeesUsed the software for: 1-2 years. “My overall experience with apfolio property manager would be a great one this app has made it easy for me and the other tenants to access our rent payments submit maintenance request and all apartment needs“ May 19, 2026 KL Kate L BookkeeperReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “Due to issues with the bank, the change was delayed in AppFolio & AF's response only made it worse.“ February 20, 2026 Mallory T ChefFood & Beverages, 10,001+ employeesUsed the software for: 1-2 years. “It is great because everything you need can be integrated, rent payments, work orders, user profiles and more.“ May 21, 2026 Ajay P PresidentReal Estate, Self-employedUsed the software for: 6-12 months. “Bill payments struggle to default to the correct bank account, and multiple accounts mess up the balance sheet's Cash section.“ July 10, 2025 MM Marilyn M Property ManagerReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “One of the best features was the ability to complete move out inspection and attach photos through the mobil app!“ March 17, 2025 AW Ari W PresidentReal Estate, Self-employedUsed the software for: Less than 6 months. “Everything...Zero support, horrible interface, useless AI. If you want to talk to a human it'll take you about a week (if they even call at all) and you get a whole 15 minutes with them“ February 21, 2025 KS Kyle S Property ManagerReal Estate, 501 - 1,000 employeesUsed the software for: More than 2 years. “The mobile app was mostly functional (after like 2 years) and allowed me to do almost everything I did on desktop on mobile as well.“ June 4, 2025 AS Alison S Office ManagerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “The company I worked for did not use the banking and accounting elements of the software to their full potential, due difficulties with the owners using Plaid via Appfolio to connect to their bank accounts, as well as privacy concerns with other owners who used the software as well.“ February 8, 2024 ## Showing most helpful reviews Showing 1-25 of 1892 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mallory T. Chef Food & Beverages Used the software for: 1-2 years ### "Property management gold" May 21, 2026 5.0 My experience was great. There was no struggle with learning that system and I had such an easy time getting it to work Pros I worked for property management for a short period of time and had no experience, this was such an easy to use system I picked it up quickly. It is great because everything you need can be integrated, rent payments, work orders, user profiles and more. Cons I cannot think of any cons. I am hoping it got better with age instead of diminishing but it truly is a great system that anyone can learn. Review Source JC Jordan C. Property Manager Real Estate Used the software for: 6-12 months ### "Appfolio for SFR" April 11, 2025 5.0 Overall Appfolio really does make it simple, the platform is user friendly, and the support is great. If I don't know how to do something very specific, their system provides support to teach me, and if it doesn't, they have reps who can help. Pros Appfolio makes management of our SFR portfolio simple and efficient. It gives us all the tools to provide a successful rental experience from lead to move out. It even tracks after move out things like turns and then marketing a home. Cons Appfolio doesn't have many cons but for improvement purposes I would say, more automation would be great. In this day and age things like delinquency and lead management should be automated, and many other services are doing that. Their new product LISA does handle lead management but we haven't had a chance to test it out yet. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing AppFolio Property Manager The ease of use, and the ability to simplify the process for our team. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Started a new position elsewhere. They were using appfolio, and I like it better. Review Source MA Mike A. HOA Board Member Homeowner Real Estate Used the software for: 2+ years ### "Reach out and touch someone - but not with AppFolio" October 1, 2025 3.0 It has really crushed the personal interaction that our HOA used to have with the management firm whom we pay to over see the HOA. We used to be able to write an e-mail, or make a phone call whenever we had a concern. Now we are forced to use the AppFolio platform and believe it or not, 100% of our business does not fit into their AppFolio system. The system has some gaps that simple human interaction does not have. Pros It is easy to access from anywhere. It does a good job of storing our HOA's historical records as we conduct business throughout the busy year. Cons Before App Folio we actually had a relationship with our property managers over the years. They actually knew the business side of our HOA. Since AppFolio was implemented a by the management firm a few years ago, the staff has completely lost all touch with our HOA (our condo building). They use App Folio for everything and seem to be a bit afraid to pick up the phone or actually visit the property. Review Source MM Marilyn M. Property Manager Real Estate Used the software for: 1-2 years ### "AppFolio is Good Property Management Software" March 17, 2025 4.0 AppFolio is a good Property Management Software for apartment management. It was highly user friendly and making corrections within the software was easy. Pros AppFolio is a user friendly program. I used this program that I had multiple properties/communities and it was easy to switch between the different properties. One of the best features was the ability to complete move out inspection and attach photos through the mobil app! Cons At the time I was using the program, there was no way to do property while messaging. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) I changed properties and management companies. Review Source MR Myles R. Clerk Human Resources Used the software for: 1-2 years ### "Apfolio Property Management for you" May 19, 2026 5.0 My overall experience with apfolio property manager would be a great one this app has made it easy for me and the other tenants to access our rent payments submit maintenance request and all apartment needs Pros What I like most about apfolio property manager would be how easy it is to view and make payments and check documents Cons What I like to leave about apfolio property management would be nothing no complaints I have no time I enjoy this app Review Source KS Kyle S. Property Manager Real Estate Used the software for: 2+ years ### "AppFolio handles the basics, but often requires more effort than it is worth" June 4, 2025 3.0 I wasn't very happy with it. For the most part I did not find that it was worth the initial investment, it required too much tinkering with to make fully functional, and customer support was often lacking. AppFolio was often overly-focused on rolling out new features, and not focused enough on fixing what was already there. Pros It was pretty good for accounting purposes, although there was a lot required on the back end in order to make it work well for my company. The mobile app was mostly functional (after like 2 years) and allowed me to do almost everything I did on desktop on mobile as well. Cons Mostly everything. Nothing was as intuitive or user-friendly as it should have been. It features a lot of customization options, but I don't need the customization -- I need the essentials. Review Source LM Leah M. Executive Editor Newspapers Used the software for: Less than 6 months ### "AI Chatbot Got to Go" January 7, 2026 2.0 It's fine to use, but the AI chatbot needs to go. It's a simple website, but this has overly complicated things for no reason. Pros Everything regarding the apartment is in one place like paying rent, viewing lease, etc. You can easily click the buttons, and you can log in just fine. Cons The AI chatbot that took over the maintenance request section. It is very difficult to use and seems impossible to be heard when talking to the robot. Additionally, it is extremely hard to get into contact from a person at AppFolio. There is no email or hardly any phone numbers available. Review Source AM Arlene M. Assistant Property Manager Real Estate Used the software for: 2+ years ### "Best PM software out there " May 24, 2025 5.0 Overall, I love using it for you and it’s probably one of my favorite property management softwares. Pros I love that it’s super easy to use and train other employees. I also love that their training modules are very informative and they also are very innovative or constantly improving the website. Cons I wish I had more customization options but a lot of the things that are lying they seem to eventually add. Review Source LT Leigh T. Manager Individual & Family Services Used the software for: 2+ years ### "Good for Apartments" October 9, 2018 4.0 It can be very hard at first but you just have to work with it and do your best and if you mess it up you have to call in and hope whoever answers the phone can help you. Somthings are a little tricky but it does get easier. Pros Moving in tenants and receipts are the best thing about this software. Cons It will not let you move out a tenant that has several tenants in the same apartment without moving everyone out and returning the deposit. So you just have to hide the name and that is a pain. Sometimes when you have a problem you can't reach anybody by phone but they are getting better about this, Review Source VR Verified Reviewer President Real Estate Used the software for: 6-12 months ### "Could Be Much Better" July 10, 2025 2.0 I do not have many units that are needing to be managed so for my case it does the job but I know there are better options. When I manage more units I will most likely switch. Pros I use AppFolio Property Manager for property management. From listing properties, managing leads, processing applications, signing leases, collecting rent, handling resident communications, submitting and tracking work orders, paying bills, to providing accounting and income reports for owners and vendors Cons AppFolio's accounting doesn't sync well with other PM tools, and tasks require too many steps. Customer support is awful, often taking weeks to reach a live person who escalates issues. Bill payments struggle to default to the correct bank account, and multiple accounts mess up the balance sheet's Cash section. Review Source TM Tammy M. Property Manager Real Estate Used the software for: 1-2 years ### "Property Management with AppFolio" November 15, 2023 4.0 Overall, I love AppFolio. The system is clear, clean, and easy to follow and learn. A lot of the fields are self-explanatory and the help button is just a click away and the team with AppFolio does a good job with I ask for help. The explanations are clear, concise, easy to follow, and make sense. In the past 15 years, I have used many different software systems to track property management. AppFolio has been the easiest to navigate to get me the information I need and easy to use to manage all my properties. Pros AppFolio allows me to access my tenants and their information with a click of a button. It keeps all data about my tenant at my fingertips and also allows them to know what is going on with their lease, rent amounts, work orders, and other tasks they or I need to complete to keep our relationship working the best. Cons I wish that the tenant's application would stay with the tenant as the entire process progresses. When a person no longer is an applicant, but becomes a tenant and moves in, that application is stored elsewhere in the system. It would be more helpful to have the application stay with that new move-in. The application is always needed for legal issues. The system makes it easy to find but it seems it would be better served to stay within the entire process of the new move-in. Switched from [Propertyware](https://www.capterra.com/p/25491/Propertyware/) AppFolio offered more of what my owner of the management company was looking for in terms of moving forward in the field of property management. It is more friendly to use with owner and tenant alike and offered us more information to provide to our owners that rely on us to manage their rental units. Review Source TH Tucker H. Director Property Management Real Estate Used the software for: 1-2 years ### "Nickel and Dime" June 9, 2023 4.0 Pros See Cons.... the cons outway the pros at this point with such a large increase in price. Cons Changing the free eCheck to a cost for the tenant or the property management company is truly ridiculous. First, all of our leases say the echeck is free, so you have sort of backed us into a corner with us paying for the service. Also, with POA's also included in this unit count, I will have to pay $500 a month, for a service that is only used ONCE a year. That is $6,000 a year, so 500 units can pay ONCE on online. This is just crazy!! This is going to reduce the compliance for online payments and bring more checks, money orders, and cash in the office if we don't provide the service. Truly ridiculous. This is going to be about a 45% increase in my cost to use AF.. with a 30 days notice. truly bad business. looking for new software. Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Liked the options of AF, but looking for something else now.. This cost increase is crazy. Review Source AA Allison A. CEO Real Estate Used the software for: 6-12 months ### "Promising Software / Horrible customer service" February 5, 2021 4.0 I could have had a great customer experience with appfolio, if they had better trained staff to answer your questions in a timely manner Pros I like the customization of this software. It is ideal if you manage a variety of portfolios. The dashboard and tasks menu are placed well and easy to navigate. The software uses a tab feature that allows to easily work with different tasks at a time. Excellent reporting features. Great mobile app Cons HORRIBLE customer service. The software is extremely robust, which will normally be a good thing. However, with that comes a lot of questions. Unfortunately only 1 out of 5 agents can help you. Most issues will have to be advanced to a senior agent . Once that happens you will have to EMAIL what your issue is or wait anywhere from 3-7 days for a scheduled phone call. So if your issue is time sensitive you are simply out of luck. I am seasoned property management professional, and I have worked with many softwares. Appfolio, by far is one of the most difficult I have worked with. There is countless steps to complete everything. Of course that allows for a lot of customization, but understand it takes a long time to learn it. Additionally there are promised features that don't work well. For example text messaging. You can text within the software, but there is no push notification. So if you are not inside the software or checking you email constantly, you won't know someone sent a text. So Pointless!!!. That is just one of many. There is reason there is no free trial and they bound you to a one year contract. Alternatives considered [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/) Reason for choosing AppFolio Property Manager selling agent presented the product well. seemed like a good fit Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) The software seemed to present more with a diverse portfolio Review Source Response from AppFolio April 21, 2021 Hi Allison, thank you for reaching out to us with your feedback. We do have a guaranteed response rate of 24-48 hours but many issues to require us to follow-up with more information is it is a more complicated accounting question. We do have a robust Help & Training center if you need assistance with accounting. We hope we can improve your experience moving forward! SG Shauna G. Property Manager Real Estate Used the software for: 2+ years ### "One-Stop Shop" January 25, 2022 5.0 Very positive. I've overall enjoyed this system and surely don't know all the cool things it does. I appreciate any education on how to better leverage the tools it offers and how to do things more efficiently. I'm glad my company switched to Appfolio years ago. Pros Easy to use; lots of reporting options and communication tools; functional mobile app; helpful shortcuts like delinquent payment reports. Cons The lack of customization across multiple users, as it relates to certain accounting preferences. For example, if one manager likes late fees immediately added to a tenant's balance on a certain date, but other managers prefer to do that manually, the system doesn't allow for individual customization from manager to manager. Switched from [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/)[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) It was the broker's choice. I believe it had to do with cost and overall value. Yardi was very limited and Appfolio offered more tools and the cost was more reasonable. Review Source RD Robyn D. Owner Accounting Used the software for: 1-2 years ### "This program does it all!" January 12, 2023 5.0 I used quickbooks and Peachtree in the past, and they don't even compare to this one!! This one has freed up so much space on my devices too, because I don't need 5 programs anymore, this ONE does it all, and for much cheaper. Pros I love that I've been able to stop paying separately for postage machines, for label makers, credit and background checking, and a few others.. This one program has taken the place of 5 programs I've had to use in the past. And it's so much cheaper then paying for 5 others and their monthly fees.. Cons I haven't found any cons about this program. I really can't say enough good things about it. Don't stay on the fence about this one, you'll be so glad you tried it out Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Because the other programs only did some tasks, and I ended up needing 5 programs in order to keep everyrhing under control.. this one does it all from this one program, and it's helped a whole lot. Review Source Response from AppFolio January 17, 2023 Hi Robyn, we are so thrilled to see that you are enjoying AppFolio! Thank you so much for your review we greatly appreciate it. SS Sean S. Financial Controller Real Estate Used the software for: 1-2 years ### "A must-have for any property management company" August 26, 2022 5.0 AppFolio has been great overall. The product does have a steep learning curve. It took at least 6 months for our whole team to get comfortable using the software, but once they bought into it, it has completely transformed the way we do business. Pros Online rent payments, online maintenance requests, customizable reports, robust accounting features, dedicated support team, software is constantly evolving. Cons eCheck payments being returned as NSF when they shouldn't be, credit card payments are able to be cancelled months later after we've already given the money to the owner, owners aren't able to sign leases through their portal, steep learning curve. Alternatives considered [Rentec Direct](https://www.capterra.com/p/120753/Rentec-Direct/)[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing AppFolio Property Manager I read a lot of reviews for various property management software solutions, and most of them pointed to AppFolio as being the best one. It might not be the cheapest one, but in my opinion it is well-worth the investment. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We used QuickBooks prior to getting AppFolio. As a property database, QuickBooks was highly limited. The accounting features in QuickBooks are fine, but we were overwhelmed with the amount of rent checks we had to handle every month. And QuickBooks does not help at all with keeping track of work orders. As the size of our staff and the size of our portfolio both started to grow, it soon became evident that we needed a software solution that was specifically designed for property managers, rather than a generalized business software like QuickBooks. Review Source RM Ryan M. Property manager Real Estate Used the software for: 2+ years ### "A must have for property management " March 13, 2025 5.0 Lots of features, integrations, and ways to make running a property management company easier. Pros It has everything you could possibly need to run a property management company. Cons It’s rather expensive, and is best suited for medium to larger companies. Review Source CS Calvin S. Handyman Construction Used the software for: 6-12 months ### "Fine for tracking jobs" February 20, 2025 3.0 It worked ok and allowed me to see jobs that would come in, but lacked some functions that I used in other apps for property management. Pros Worked for tracking jobs and getting job details and descriptions. Cons Was not as easy to use as other apps I have used. Review Source ZC Zuilma C. Property Manager Real Estate Used the software for: Less than 6 months ### "A Great Experience with AppFolio" January 31, 2025 4.0 My overall experience with AppFolio has been excellent. It’s very user-friendly, and the search bar makes it incredibly easy to find what I need. The time efficiency has been a huge plus as well Pros What I appreciate most about AppFolio is how intuitive and easy it is to navigate the system. Cons At the moment, I honestly can’t think of any significant drawbacks or areas where the system falls short. Everything has been running smoothly so far. Review Source MW Mackenzie W. Property Manager Real Estate Used the software for: 1-2 years ### "Appfolio Review" January 15, 2025 5.0 Awesome, it is easy to use, report, and send to tenants Pros I am able to use this easily to guide my tenants Cons There is nothing that I dislike about Appfolio Review Source BB Blake B. CEO Real Estate Used the software for: 2+ years ### "Partner Service" November 19, 2024 5.0 We've used it for 13 years and feel that AF is a partner. Pros Ease of use for the property manager, owners, and tenants. Cons No API integration. Customer support has been weak, but improving. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing AppFolio Property Manager 100% SaaS based software vs on-prem software Review Source JC James C. Director Financial Services Used the software for: 1-2 years ### "makes it easy to make/manage payments" November 20, 2024 4.0 can be an easy platform to use from both the user and client viewpoints Pros easy to make payments directly from my bank account Cons could be difficult to get a response from their contact people Review Source AS Alison S. Office Manager Real Estate Used the software for: 2+ years ### "Appfolio is great! But on the pricey side" February 8, 2024 5.0 I still compare my new property management software that we use to Appfolio. There are things I miss about it, but both have their pros and cons. However, with competitors offering equivalent software functionality while also being cheaper, we ultimately chose to switch to a different company for our property management software needs. Pros Appfolio is ubiquitous and versatile in its uses, and its design is easy to figure out and navigate. I most frequently used it for keeping track of rent payments, communications with tenants, track/generate/sign leases, and for tenants to use its tenant portal. We liked that tenants were able to pay their rent at 7-11. Surprisingly, a high percentage of tenants opted to do this as opposed to setting up payments via credit card on their tenant portal. The software itself ran smoothly, had no shortages or timeouts in the 6 years we used it, and didn't take up a lot of memory to run on our computers. We liked the phone app as well. Cons The company I worked for did not use the banking and accounting elements of the software to their full potential, due difficulties with the owners using Plaid via Appfolio to connect to their bank accounts, as well as privacy concerns with other owners who used the software as well. This made accounting/reconciliation difficult. The cost of the software is what ultimately lead us to decide to go with a different property management software. We could get all the same functionalities except two , plus more privacy, for 2/3 of the cost with a different property management software. One thing we really like about our new software that Appfolio doesn't have is the ability to sign documents besides the lease within a Docusign subplatform within the software, which is a feature we really like and will use extensively in our new property management software. Review Source JM Janee M. Director of Property Management Real Estate Used the software for: 2+ years ### "Great product overall! Highly recommend!" September 24, 2019 5.0 Overall, I am very satisfied with AppFolio Property Manager. We run a tight organization and I attribute much to this software. Pros This software keeps me organized and on top of managing a large inventory of properties and clients. -It has a strong financial reporting side that encompasses everything necessary to operate and deliver to owners as well as tenants. -We receive great feedback from the tenants as this software provides a very seamless experience from application process all the way through move outs. -User friendly, easy to navigate. -Reports to Experian credit bureau and now RentBureau. -I also love that on the property page, tenant page, owner page we can add activity reminders. -The options of reports are great and the customization of them are endless. -Owners, tenants, vendors all have portals to work in giving them access to their information/accounts. -AppFolio is always working to improve features and add new services that could benefit property management companies. -Newer feature is an app for tenants to use to pay online and schedule maintenance. Love it! Many pros. You won't be disappointed. Cons Overall, I don't have many cons and really had to think up what our biggest frustrations are with the software. Not bad if this is all I could come up with. We work around it because overall we are very satisfied with the product. -Small improvements that need to be made based on user experiences are seemingly overlooked as not important. Example, you can now email tenants/owners from their page. If the email does not go through there is no notification so we are unaware that tenants/owners did not receive our communication. So for now, I do not use that feature if it is something I need to be certain is received by other party. -There is also a sensitivity with the new showings feature that if a booked party does not reply exactly with CONFIRM, then the booking will automatically cancel. It creates many headaches daily. Cannot reply with YES, CONFIRMED, OK, I'LL BE THERE, etc. -Owners would like real time details in their owner portal, not just past monthly reports to review. All of these items have been suggested to AppFolio to review for tweaking by many users. Review Source ST Shannon T. Marketing Property Coordinator Real Estate Used the software for: 6-12 months ### "Wish we would have made the change sooner." October 19, 2021 5.0 Despite some very "picky" and highly customized issues that our company experiences (not something that most users of Appfolio are likely needing) I feel this has been a fantastic addition to our company. The level of detail that it allows, communication across departments, and ease of detailed reports has made a significant impact on efficiencies for our team. I look forward to continue learning the program and increasing our scope of use of all functions available to us. Pros I love the integration for all of our departments within our company. Development/Property Management-Commercial & Residential/Accounting/Marketing/Maintenance/Resident & Owner Portals. It's almost a complete one stop shop for all the data each department needs, reports, billing, etc. Cons I wish there is a "manual" that can guide you as you are learning this software. There are very basic - how to's", however, there isn't explainations of triggers for processes. In particular, there is no explaination on when Appfolio triggers availabilities. It is difficult to set up our processes when we don't know the "why" to how the program works. There have been some issues regarding running maintenance reports without all "notes" being able to be seen as well. Reason for choosing AppFolio Property Manager Best fit for what each department was looking for in conjunction with costs, and level of support as we integrated. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.