# AppFolio Property Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AppFolio Property Manager the right Property Management solution for you? Explore 1890 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92228/AppFolio-Property-Manager/reviews --- AppFolio Property Manager 4.5 (1890) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 26th, 2026 # Reviews of AppFolio Property Manager Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews MR Myles R ClerkHuman Resources, 11 - 50 employeesUsed the software for: 1-2 years. “My overall experience with apfolio property manager would be a great one this app has made it easy for me and the other tenants to access our rent payments submit maintenance request and all apartment needs“ May 19, 2026 KL Kate L BookkeeperReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “Due to issues with the bank, the change was delayed in AppFolio & AF's response only made it worse.“ February 20, 2026 SM Sam M CEOReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “Initially, AppFolio offered a user-friendly interface with features that helped streamline property management tasks like tracking maintenance requests and handling tenant communications efficiently.“ September 6, 2024 Ajay P PresidentReal Estate, Self-employedUsed the software for: 6-12 months. “Bill payments struggle to default to the correct bank account, and multiple accounts mess up the balance sheet's Cash section.“ July 10, 2025 KS Kyle S Property ManagerReal Estate, 501 - 1,000 employeesUsed the software for: More than 2 years. “The mobile app was mostly functional (after like 2 years) and allowed me to do almost everything I did on desktop on mobile as well.“ June 4, 2025 MB Mike B ManagerReal Estate, Self-employedUsed the software for: 6-12 months. “The accounting system is clunky and needs constant work arounds“ December 4, 2025 Angela B Global Property ManagerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “For business utilize other softwares for accounting, AppFolio makes it so much easier.“ November 27, 2025 MA Mike A HOA Board Member HomeownerReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “They actually knew the business side of our HOA. Since AppFolio was implemented a by the management firm a few years ago, the staff has completely lost all touch with our HOA (our condo building). “ October 1, 2025 ## Showing most helpful reviews Showing 1-25 of 1890 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Drew S. Assistant Operations Manager Real Estate Used the software for: 2+ years ### "Amazing Property Manager for Small-to-Medium Companies" December 20, 2019 5.0 The biggest issue my company had was advertising vacancies. We were relying on walk-in tenants, which has not been a good source for 5-10 years. AppFolio is one-click to post to multiple free websites and syncs with Apartments.com if your company goes that route. Ease of use and great training/help files will keep us with them for years to come. Pros First and foremost, the value of the product. You get everything you need for cheaper than most of the other products out there. For my company, we transitioned from Buildium to AppFolio and instantly reaped the rewards. AppFolio provided us with an inexpensive company website, a quick and easy tool to post our vacancies to multiple websites, and great assistance during set-up. Cons I know some of the more expensive options offer more competitive pricing tools and a little more automation. Also, AppFolio had a few issues (like maintenance personnel not being able to see pictures on work orders using their mobile devices) that took AppFolio a while to start addressing. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing AppFolio Property Manager Cost vs. benefits. We are a medium size company (750 multifamily/single-family units) and did not need as many bells and whistles. Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Cost was a factor, but mostly not having good advertising with Buildium. Review Source Response from AppFolio December 30, 2019 Dear Drew, thanks so much for taking the time to leave a review. We're happy that your transition to AppFolio was a good one and that you are already reaping the benefit! AM Arlene M. Assistant Property Manager Real Estate Used the software for: 2+ years ### "Best PM software out there " May 24, 2025 5.0 Overall, I love using it for you and it’s probably one of my favorite property management softwares. Pros I love that it’s super easy to use and train other employees. I also love that their training modules are very informative and they also are very innovative or constantly improving the website. Cons I wish I had more customization options but a lot of the things that are lying they seem to eventually add. Review Source KS Kyle S. Property Manager Real Estate Used the software for: 2+ years ### "AppFolio handles the basics, but often requires more effort than it is worth" June 4, 2025 3.0 I wasn't very happy with it. For the most part I did not find that it was worth the initial investment, it required too much tinkering with to make fully functional, and customer support was often lacking. AppFolio was often overly-focused on rolling out new features, and not focused enough on fixing what was already there. Pros It was pretty good for accounting purposes, although there was a lot required on the back end in order to make it work well for my company. The mobile app was mostly functional (after like 2 years) and allowed me to do almost everything I did on desktop on mobile as well. Cons Mostly everything. Nothing was as intuitive or user-friendly as it should have been. It features a lot of customization options, but I don't need the customization -- I need the essentials. Review Source KG Kari G. Admin Assistant Commercial Real Estate Used the software for: 1-2 years ### "Great program! " March 28, 2025 5.0 I think it’s great and couldn’t imagine a more powerful, easy to use application. Pros It’s very user friendly and the new AI help options are very useful Cons I wish there were more report options available in regards to separating out certain details for tenants to see all properties that have tenants with certain criteria. Review Source LT Leigh T. Manager Individual & Family Services Used the software for: 2+ years ### "Good for Apartments" October 9, 2018 4.0 It can be very hard at first but you just have to work with it and do your best and if you mess it up you have to call in and hope whoever answers the phone can help you. Somthings are a little tricky but it does get easier. Pros Moving in tenants and receipts are the best thing about this software. Cons It will not let you move out a tenant that has several tenants in the same apartment without moving everyone out and returning the deposit. So you just have to hide the name and that is a pain. Sometimes when you have a problem you can't reach anybody by phone but they are getting better about this, Review Source SS Scott S. Operations Manager Real Estate Used the software for: 2+ years ### "Poor Multi-Family Experience" January 16, 2025 2.0 I first used AppFolio as a Single-Family property manager. I had not used AppFolio for 6 years, and when I used it again, it was as a multi-family property manager. The experiences as a customer for each of these asset types was drastically different. AppFolio has also been difficult to work with on solutions that we expect with our management software. Pros Tailored well for single family property management. Cons Not built for multi-family needs. No process at all for historical data. Implemenation of products has been poor. Alternatives considered [Entrata](https://www.capterra.com/p/20372/Entrata/)[ONEsite](https://www.capterra.com/p/225682/ONEsite/)[ResMan](https://www.capterra.com/p/135182/ResMan/)[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing AppFolio Property Manager Contract requirements with AppFolio that were not ideal for the business, but was the only option to avoid duplicate fees. Switched from [ResMan](https://www.capterra.com/p/135182/ResMan/) Contract requirements with AppFolio that were not ideal for the business, but was the only option to avoid duplicate fees. Review Source AW Ari W. President Real Estate Used the software for: Less than 6 months ### "Run away from Appfolio" February 21, 2025 1.0 Worst software I have ever experienced. I am sad to find out they are next to my Alma Mater. I hope no one from SB wants to work there. My experience is I am trying to cancel and even that has become an epic journey. Pros None there is nothing positive I can say about AppFolio and that should tell you something. Use a pen and paper is easier and more efficient than their software. Cons Everything...Zero support, horrible interface, useless AI. If you want to talk to a human it'll take you about a week (if they even call at all) and you get a whole 15 minutes with them Alternatives considered [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing AppFolio Property Manager They have a good sales pitch...that is probably the only thing good about them I can say. Review Source MA Mike A. HOA Board Member Homeowner Real Estate Used the software for: 2+ years ### "Reach out and touch someone - but not with AppFolio" October 1, 2025 3.0 It has really crushed the personal interaction that our HOA used to have with the management firm whom we pay to over see the HOA. We used to be able to write an e-mail, or make a phone call whenever we had a concern. Now we are forced to use the AppFolio platform and believe it or not, 100% of our business does not fit into their AppFolio system. The system has some gaps that simple human interaction does not have. Pros It is easy to access from anywhere. It does a good job of storing our HOA's historical records as we conduct business throughout the busy year. Cons Before App Folio we actually had a relationship with our property managers over the years. They actually knew the business side of our HOA. Since AppFolio was implemented a by the management firm a few years ago, the staff has completely lost all touch with our HOA (our condo building). They use App Folio for everything and seem to be a bit afraid to pick up the phone or actually visit the property. Review Source LM Leah M. Executive Editor Newspapers Used the software for: Less than 6 months ### "AI Chatbot Got to Go" January 7, 2026 2.0 It's fine to use, but the AI chatbot needs to go. It's a simple website, but this has overly complicated things for no reason. Pros Everything regarding the apartment is in one place like paying rent, viewing lease, etc. You can easily click the buttons, and you can log in just fine. Cons The AI chatbot that took over the maintenance request section. It is very difficult to use and seems impossible to be heard when talking to the robot. Additionally, it is extremely hard to get into contact from a person at AppFolio. There is no email or hardly any phone numbers available. Review Source VR Verified Reviewer President Real Estate Used the software for: 6-12 months ### "Could Be Much Better" July 10, 2025 2.0 I do not have many units that are needing to be managed so for my case it does the job but I know there are better options. When I manage more units I will most likely switch. Pros I use for property management. From listing properties, managing leads, processing applications, signing leases, collecting rent, handling resident communications, submitting and tracking work orders, paying bills, to providing accounting and income reports for owners and vendors Cons AppFolio's accounting doesn't sync well with other PM tools, and tasks require too many steps. Customer support is awful, often taking weeks to reach a live person who escalates issues. Bill payments struggle to default to the correct bank account, and multiple accounts mess up the balance sheet's Cash section. Review Source KS Kandace S. Property Management Bookkeeper Accounting Used the software for: 2+ years ### "The best property management software on the market" September 8, 2024 5.0 AppFolio makes almost everything easy and continues to improve Pros AppFolio is by far the easiest property software to use. They are also always improving the user experience Cons There are some very small items that are annoyances, but not even close to a deal breaker Alternatives considered [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/)[Propertyware](https://www.capterra.com/p/25491/Propertyware/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing AppFolio Property Manager Ease of use. Easier onboarding process. Switched from [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/) Preparing to grow and scale. AppFolio is more intuitive and easier to use Review Source TM Tammy M. Property Manager Real Estate Used the software for: 1-2 years ### "Property Management with AppFolio" November 15, 2023 4.0 Overall, I love AppFolio. The system is clear, clean, and easy to follow and learn. A lot of the fields are self-explanatory and the help button is just a click away and the team with AppFolio does a good job with I ask for help. The explanations are clear, concise, easy to follow, and make sense. In the past 15 years, I have used many different software systems to track property management. AppFolio has been the easiest to navigate to get me the information I need and easy to use to manage all my properties. Pros AppFolio allows me to access my tenants and their information with a click of a button. It keeps all data about my tenant at my fingertips and also allows them to know what is going on with their lease, rent amounts, work orders, and other tasks they or I need to complete to keep our relationship working the best. Cons I wish that the tenant's application would stay with the tenant as the entire process progresses. When a person no longer is an applicant, but becomes a tenant and moves in, that application is stored elsewhere in the system. It would be more helpful to have the application stay with that new move-in. The application is always needed for legal issues. The system makes it easy to find but it seems it would be better served to stay within the entire process of the new move-in. Switched from [Propertyware](https://www.capterra.com/p/25491/Propertyware/) AppFolio offered more of what my owner of the management company was looking for in terms of moving forward in the field of property management. It is more friendly to use with owner and tenant alike and offered us more information to provide to our owners that rely on us to manage their rental units. Review Source SG Shauna G. Property Manager Real Estate Used the software for: 2+ years ### "One-Stop Shop" January 25, 2022 5.0 Very positive. I've overall enjoyed this system and surely don't know all the cool things it does. I appreciate any education on how to better leverage the tools it offers and how to do things more efficiently. I'm glad my company switched to Appfolio years ago. Pros Easy to use; lots of reporting options and communication tools; functional mobile app; helpful shortcuts like delinquent payment reports. Cons The lack of customization across multiple users, as it relates to certain accounting preferences. For example, if one manager likes late fees immediately added to a tenant's balance on a certain date, but other managers prefer to do that manually, the system doesn't allow for individual customization from manager to manager. Switched from [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/)[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) It was the broker's choice. I believe it had to do with cost and overall value. Yardi was very limited and Appfolio offered more tools and the cost was more reasonable. Review Source JC James C. Director Financial Services Used the software for: 1-2 years ### "makes it easy to make/manage payments" November 20, 2024 4.0 can be an easy platform to use from both the user and client viewpoints Pros easy to make payments directly from my bank account Cons could be difficult to get a response from their contact people Review Source AM Alfiya M. Software Engineer Computer & Network Security Used the software for: 6-12 months ### "AppFolio Property Manager- one stop solution for real estate management " August 24, 2024 4.0 I have been using it as a user now, for real estate management. I used it to upload my assets on its cloud and easily retrieve them whenever required. The reports are useful for documentation purposes Pros I like the proper management of multiple assets any individual can have. The dashboard they provide is simpler, readable and effective Cons Costing is high for some paid features, which are free on similar platforms Review Source AN Arial N. Hearing Care Coordinator Hospital & Health Care Used the software for: 2+ years ### "Great for Apartment Living" November 25, 2024 3.0 I have used this for years for all of my apartments I have rented, its nice that I can transfer my existing account to other complexes. Pros I like the ease of the App, not too difficult to figure out. Cons I don't like that it wont let me print any documents. Review Source RC Roy C. Director Legal Services Used the software for: 2+ years ### "Complete property management software" November 21, 2024 4.0 Pros The interface and mobile app. Very straight forward menus and navigation. Cons The company provides little insight into the software, leaves it to the property managers to expedite and handle. Review Source SV Sharrell V. Care Coordination Recruiting Health, Wellness and Fitness Used the software for: 2+ years ### "Appfolio WORKS" August 29, 2024 5.0 Very well. I think its a good product. Id use it as a property manager. Pros the layout is bright and easy to use, and it makes it convenient to make payments and keep track of them. Cons Very basic looking and I cant seem to get emails from it , like setting reminders if that is even a feature. Also, it tends to put NOT YET DUE amounts as due amounts and that can be confusing and alarming. Review Source CG Christopher G. Account Manager Real Estate Used the software for: I used a free trial ### "Comprehensive Solution for Modern Property Management" September 10, 2024 4.0 Overall, AppFolio is well-suited for medium to large property management companies handling residential, commercial, or mixed portfolios. It offers a robust, all-in-one solution that can significantly streamline operations, though it may be overkill for small-scale landlords. Pros Modern, user-friendly interface Mobile app for on-the-go management Comprehensive feature set Strong customer support Regular updates and improvements Cons Can be expensive for smaller portfolios Some advanced features have additional costs May be overly complex for very small landlords Limited customization options Review Source VR Vicky R. Office Manager Construction Used the software for: 1-2 years ### "Great way to get payments submitted online" September 11, 2024 5.0 It is used as a communication tool with tenants. I use it all the time to make payments. It works great. Pros We are able to pay rent with a click of a button. Cons The initial set up. It took some time but once you get you will be fine. Review Source JH Jessica H. Owner Consumer Services Used the software for: 1-2 years ### "Perfect app every time " July 30, 2024 5.0 Pros Easy to use and get what I need right away. Cons I don’t have many things that I think are bad Review Source LP LISA P. Owner Real Estate Used the software for: 2+ years ### "Property and lease management " July 24, 2024 5.0 I have had an overall positive experience Pros AppFolio is easy for rental tenants to use Cons AppFolio has some fees that could be less Review Source AS Alison S. Office Manager Real Estate Used the software for: 2+ years ### "Appfolio is great! But on the pricey side" February 8, 2024 5.0 I still compare my new property management software that we use to Appfolio. There are things I miss about it, but both have their pros and cons. However, with competitors offering equivalent software functionality while also being cheaper, we ultimately chose to switch to a different company for our property management software needs. Pros Appfolio is ubiquitous and versatile in its uses, and its design is easy to figure out and navigate. I most frequently used it for keeping track of rent payments, communications with tenants, track/generate/sign leases, and for tenants to use its tenant portal. We liked that tenants were able to pay their rent at 7-11. Surprisingly, a high percentage of tenants opted to do this as opposed to setting up payments via credit card on their tenant portal. The software itself ran smoothly, had no shortages or timeouts in the 6 years we used it, and didn't take up a lot of memory to run on our computers. We liked the phone app as well. Cons The company I worked for did not use the banking and accounting elements of the software to their full potential, due difficulties with the owners using Plaid via Appfolio to connect to their bank accounts, as well as privacy concerns with other owners who used the software as well. This made accounting/reconciliation difficult. The cost of the software is what ultimately lead us to decide to go with a different property management software. We could get all the same functionalities except two , plus more privacy, for 2/3 of the cost with a different property management software. One thing we really like about our new software that Appfolio doesn't have is the ability to sign documents besides the lease within a Docusign subplatform within the software, which is a feature we really like and will use extensively in our new property management software. Review Source MB Melissa B. Secretary Real Estate Used the software for: 2+ years ### "AppFolio" September 12, 2019 5.0 AppFolio has saved us a lot of time and money in streamlining processes. For example, we can run credit and background checks through AppFolio, making processing applications smoother. Pros I can't imagine managing rental properties without a management software. I use AppFolio every day to look up tenant, property, and owner information and take notes; enter and pay bills; communicate with tenants, owners, and vendors, and more. Cons I wish you could search for "guest card" (inquiries and leads) info in the regular search bar instead of going into the guest card section first. Review Source SH Scott H. Manager Real Estate Used the software for: 1-2 years ### "Appfolio Overview" February 18, 2020 2.0 Potential is good, staff is nice and patient. Unfortunately, accounting and reporting capabilities of the software is extremely limited. As a result, the staff has difficulty keeping up with issue resolution and you wait days to speak with someone that can help. Pros Search function and integration with most online posting services is good. Staff is nice and try hard to answer your questions and navigate around limitations of the software. Unfortunately, they are overworked and the issues with the software (e.g. reporting and accounting primarily) make it very difficult for them to service their customers effectively. Mobile app is good (considering the accounting and reporting issues). Cons Accounting features are limited. Examples: Management Fees for non rent items (e.g. parking, storage, commercial rent) are deducted from income rather than calculated as an expense. It makes it look like you are hiding fees from owners. Option is to enter a series of JE's each month to correct. Reporting capability is very poor: You can not set up batch reports that update monthly. You can set up owner reports, but, they do not necessarily update (e.g. prior month and YTD rolling). Extremely limited in formating reports. GL's for year are over 400 pages due to spacing and limited control on what to report. Example: P&L Options are only "Detail" or "Summary". Summary lumps all utilities into one line items and Detail prints "Non Posting" items. Increased application fee cost within first year by 30% with virtually no notice and no options. Response was to "pass it on to your customers". I just received another notice 14 months after conversion that my web services fee was increasing 98%. Again, virtually no notice and no options. Unfortunately, the staff is stretched so thin, I can not get a response to an issue logged over a week ago. I call daily, text and email. The response is: "We will expedite and prioritize. I will notify your case worker." Unfortunately, no call or email follows to help. I had to hire CPA's to force my financials to be accurate in order to get reports to my Federal Investor. Still waiting on that expedited call..... Reason for choosing AppFolio Property Manager Ability for Residents to pay online for free using E-checks. Mobile application. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.