# SalonBiz Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SalonBiz the right Salon solution for you? Explore 44 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/9175/SalonBiz/reviews --- SalonBiz 3.9 (44) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 4th, 2026 # Reviews of SalonBiz Ease of use 3.7 Customer Service 3.9 ## Pros and Cons in Reviews ER Elizabeth R ownerRetail, 11 - 50 employeesUsed the software for: More than 2 years. “integrates with AVEDA reports and supports the functions in our business“ July 27, 2021 MG Mary G Salon ManagerCosmetics, 11 - 50 employeesUsed the software for: More than 2 years. “After sending in a great deal of reports trying find a solution for endless glitches including, but not limited to: deleted client notes, inability to reschedule clients because of "system error", timing and service restrictions when adding to the waitlist, and inability to compute and save service/request types, we have received little to no assistance or willingness from SalonBiz's customer support team to dive in and resolve said issues .“ March 18, 2023 KS Kim S OwnerRetail, 2 - 10 employeesUsed the software for: 1-2 years. “I LOVE the integration with Aveda, Aveda+ Rewards! “ July 29, 2021 MG Mary G Salon ManagerCosmetics, 11 - 50 employeesUsed the software for: More than 2 years. “Aside from the 5+ system crashes in the past two years (one being multiple days long, causing us to have to work extended hours to maintain accuracy with our scheduling and checkouts manually, offline), the glitchy messaging platform, and numerous limitations with reporting, their customer service has also proven to be tremendously subpar.“ March 18, 2023 MM Mary Lou M Owner OperatorCosmetics, 11 - 50 employeesUsed the software for: More than 2 years. “At one time, they apparently forgot to click the box that says "Canadian" for pricing and all my products were being sold as US$ prices but in Canadian dollars!!“ January 24, 2024 ER Elizabeth R ownerRetail, 11 - 50 employeesUsed the software for: More than 2 years. “recent upgrades have been hard to navigate & system runs slow or crashes“ July 27, 2021 ## Showing most helpful reviews Showing 1-25 of 44 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brianna L. Front Desk Security and Investigations Used the software for: 2+ years ### "SalonBiz" June 12, 2020 4.0 My overall experience has been great, I love that I am able to book my clients and suites with ease. Pros I like that I am able to book appointments with clients, as well as find a suite if I am out of town and need a place to work. Cons I dislike nothing about the software it has helped me for over 2+ years now and I have not had any issues. Review Source HV Hlee V. Spa Manager Health, Wellness and Fitness Used the software for: 2+ years ### "SalonBiz upgrades have made booking a breeze!" July 15, 2021 5.0 Great! I'd recommend Salonbiz to any spa. The new features with Central are pretty much up to date and makes it easier to train someone to work the desk, even if just for a day. Inventory is a category I've yet to master as I switch back between Backoffice and Central frequently. Booking features are pretty simple and the smart features include is definitely an awesome touch! Pros The booking software is easy to navigate (even for those not so tech-savy). Drag and drop feature is a game changer! Cons Central is quite easy to navigate overall. With all the different tabs and/or categories available on the left hand side, although it doesn't happen often, I tend to get lost with where I need to go to find a feature. I could see where this may be troubling for someone new trying to understand where all features are located. In addition, I feel blocking the schedule has gotten easier. However, I've stumbled across some hiccups when blocking the day, multiple staffs or blocking a block of a day if I'm not currently on that exact same day. Reason for choosing SalonBiz We've worked with SalonBiz before (personally have worked Salonbiz going on 7 years) and would 100% Salonbiz now with the new upgrades with Central! Review Source MG Mary G. Salon Manager Cosmetics Used the software for: 2+ years ### "A Critical Failure in Quality and Reliability " March 18, 2023 1.0 In this industry, we rely heavily on our booking systems to properly handle our schedules and reports. It's the backbone of the business. When you commit and pay a large monthly fee for your booking software, you'd expect it to be reliable and take excellent care of your files and data. SalonBiz (more specifically after the 2021 update from Enterprise) has been a consistent beacon of stress and frustration for my entire staff. Aside from the 5+ system crashes in the past two years (one being multiple days long, causing us to have to work extended hours to maintain accuracy with our scheduling and checkouts manually, offline), the glitchy messaging platform, and numerous limitations with reporting, their customer service has also proven to be tremendously subpar. After sending in a great deal of reports trying find a solution for endless glitches including, but not limited to: deleted client notes, inability to reschedule clients because of "system error", timing and service restrictions when adding to the waitlist, and inability to compute and save service/request types, we have received little to no assistance or willingness from SalonBiz's customer support team to dive in and resolve said issues . Do not purchase SalonBiz for your business if you value consistency and reliability! I understand that accidents happen, but when they occur this frequently and profoundly, I lose my patience. I am truly shocked in the lack of quality and customer care. Pros Integration with Aveda+ Rewards and ability to customize aesthetics. Cons Frequent and lengthy system crashes, unreachable and unhelpful customer service, numerous glitches almost daily, limited report customization, waitlist only allows for one service per client and only lets you put them on the list for a maximum of one month, still deletes appointment notes when moving clients around on the books after sending in multiple complaints Reason for choosing SalonBiz We had already been with them for 8+ years before the system update from Enterprise and trusted them to improve and keep our data safe, to no avail. We are in contact with other salons that have already switched to new systems for similar reasons and will now be following suit. Review Source LC Lauren C. Operations Manager Used the software for: 2+ years ### "Our experience is great having customer support at our finger tips 24/7!" March 13, 2018 4.0 Pros Mobility- We are able to take care of clients in a more mobile fashion in this fast paced world we live in. I pads and phones can be used in salon and out of the salon to take care of client and staff needs. Unity- We are able to unify our staff and client data base so if a client visits more than one location we can still give our staff commissions and the clients file can easily be viewed to look up history. Call Center- we are able to handle clients from one central location. Power outages- If one location looses power we can still operate without falling behind on daily book keeping. Customer Support- Customer support is always available and quick to respond to needs, they also have a friendly southern hospitality that is so refreshing! ;-) Promotions- Its easy to add a discount code and use the auto discount feature when running certain sales. Inventory- We just dove into inventory but it is pretty simple and user friendly to count your items in stock. Online Booking- Seems to be an easy function for our clients and helps fill in the day when there is availability. Cons Reports in general are overwhelming & not productive time wise- Being able to find what you are looking for without going to several different reports and having to export and sort is time consuming. Finding service provider benchmarks all in one report would be nice. It becomes confusing for the staff to know where to look to reach their goals when having to go to several places to find out how they are doing on their own. Having to build our our payroll report to show service providers what they are getting paid, custom reports very costly but seems to be the only solution for important aspects of our operation. Staff documentation- There is no where to document an employees timeline such as promotions, write ups, transfers in their file. Pop up notes- Takes to long to get into a pop up note and it is not an easy read format... better format and entry would be awesome for helping clients more effectively. Review Source Response from SalonBiz March 21, 2018 Hi Lauren. We love to hear to hear feedback like this! Especially where we can make improvements. It seems as though no two salons are alike when it comes to benchmarking so we¿re working on something we feel could make everyone happy. We¿ll fill you in soon. JE Jane E. OWNER/MANAGER Individual & Family Services Used the software for: 2+ years ### "LOVE SalonBiz!" July 15, 2021 5.0 I HAVE NOTHING BUT LOVE for PEOPLE BEHIND SalonBiz! I have never meet any of them face to face but everyone that I have every encountered has been WONDERFUL! Pros The CUSTOMER SERVICE/SUPPORT is the BEST hands down! Whenever I have an issue personally with something or not remembering how to do something they never fail to BE KIND, UNDERSTANDING, PATIENCE, EASY TO UNDERSTAND AND COMMUNICATE WITH and that is just a little of what I LOVE about SalonBiz Cons That it is a computer program...I am 58 and not very computer savvy but SalonBiz has been so easy for me and the stylist, I wonder why we did not start using it earlier than we did Reason for choosing SalonBiz We are an AVEDA CONCEPT salon and through NEILL CORPORATION our AVEDA distributor Review Source AT April T. owner/manager/stylist Health, Wellness and Fitness Used the software for: 2+ years ### "SalonBiz Review" July 20, 2021 4.0 Love the marketing/ online booking/ confirmation/ reminder features. Their compatibility with Aveda and partnerships with Listen 360 and other companies. Pros Salon biz really is customized to work well in the salon. I love that it is a live software that is constantly being updated. I appreciate that many of the support team that we talk with come from the salon industry and therefore know our experiences. The product works, and if it doesn't, they hear us and are willing to work on making it better. Cons 1\. features not working in Canada 2. becoming a bit of a # (having to re-explain my situation every time I call in or email) 3. launches of new features not working/ not coming/ delaying/ crashing Reason for choosing SalonBiz previously worked with Salonbiz. Their presence at Serious Business and their relationship with Aveda. The people on their team. Review Source CB Cherese B. Owner Consumer Services Used the software for: 2+ years ### "Pretty good with a bit of room for improvement " July 15, 2021 5.0 In the beginning it was great and now it’s like pulling teeth to get help and lately when we do get help, we’re made to feel like an inconvenience for asking questions. To the point I’ve shopped your competitors Pros It syncs with Aveda and fairly easy to use and teach new users Cons The online booking feature connected to my website needs improvement, messages from clients can’t be responded to, app login is sloppy for client, reports are almost like enterprise but not quite the same Reason for choosing SalonBiz Aveda Switched from [Salon / Spa Account Manager](https://www.capterra.com/p/9199/Salon-Spa-Account-Manager/) Aveda Review Source jG joy G. manager Cosmetics Used the software for: 2+ years ### "Be Cherished Salon" July 20, 2021 4.0 I appreciate the customer service. sometimes it is a challenge to get through or if we have issues during non salonbiz hours we are in a bind. Especially being on the West Coast! Pros i like that it is integrated with AVEDA for the products and ordering. it makes our world of business so much easier Cons i dont like how the reports print when exported. They tend to cut off the end of the page or it is too small to read. We have the same issues when we print the travelers. I understand the idea is to save paper but there are times we have to print them and it is extremely frustrating. on the old desk top salon biz we did NOT have these issues Review Source KS Kim S. Owner Retail Used the software for: 1-2 years ### "Salon + Spa user" July 29, 2021 4.0 Very good! Support is excellant Pros I LOVE the integration with Aveda, Aveda+ Rewards! Cons Lots of clicking to make an appointment and close a sale. I find the inventory entry easy, quick and user friendlier than other software I have used. I wish there was an option to enter several products together in the same family instead of single entry. Alternatives considered [Booker](https://www.capterra.com/p/90708/Booker/) Reason for choosing SalonBiz Integration with Aveda. Price Review Source RS Rebecca S. Salon/Spa Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Rebecca" July 20, 2021 3.0 Pros Accessibility is nice to have when looking at schedules. Cons Freezes a lot and times out when your in the middle of doing something, does not save it. It is hard to get a hold of technician support. Alternatives considered [Aura Salonware](https://www.capterra.com/p/181855/SalonOS/) Review Source SH Sharon H. Guest Services Manager Consumer Services Used the software for: 2+ years ### "Quality Performance" June 23, 2019 4.0 SalonBiz is overall great to work with, it regularly performs a variety of essential functions and is user friendly. This system stores customer notes and data easily, and even has an app to make info accessible on the go. Pros Very user friendly, customer support is helpful, multi-functional, effecient Cons Moving appointments is difficult and multi-stepped, should work better Review Source Response from SalonBiz June 24, 2019 Hi Sharon - We are constantly working to improve our system based on great feedback like yours. Thank You! MM Marie M. Salon Manager Used the software for: 2+ years ### "excellent! The different tools and features make it easy to run your business and track growth" March 8, 2018 5.0 Pros My favorite is the software is forever evolving! When I first started as a manager it was a simple software that pulls numbers. NOW...SalonBiz has not only a stylist app but also an app for our guests to elevate their experience. SalonBiz is on trend and we all thrive to live on trend! Cons My least favorite would be the visuals. The software looks a little dated but it's not there for looks; it's there for functionality. You can find the visuals in the apps which to me is most important! Review Source RS Rochelle S. Receptionist Cosmetics Used the software for: 6-12 months ### "Salon/Spa Necessity" October 11, 2018 5.0 Pros The capability to customize the service for each stylist is a great feature, especially since our stylists also offer spa services. We can customize the time based on what is needed for each service. Another perk is being able to upload the clients information into the system. This allows for the receptionists to access their information with one click to confirm their appointments, instead of having to locate their file. Cons I can't think of any complaints for SalonBiz. It's a great software to have, and makes everything run a lot smoother for a medium sized Salon. Review Source JA Jacob A. Owner Used the software for: Less than 6 months ### "Hands down, the best software for a full-service day spa" August 8, 2017 5.0 This software is the backbone of our salon and day spa. Could not function without it. Pros We have tried over 5 different salon and spa softwares, and SalonBiz is by far the best. It has all the necessary functionality, without bloat. It is intuitive to set up as well. Cons Pricing is a little higher than I'd like, but because it does what we need it to, we put up with a little extra cost. Review Source PR Pam R. ouner Used the software for: Less than 6 months ### "sleek salon spa" July 12, 2016 1.0 The software is always down.You call them and they cant fix it.They have awful customer suport.Im losing guess and money. Review Source LM Lynn M. Director Consumer Services Used the software for: 2+ years ### "SBIZ Review 2024" July 12, 2024 4.0 overall, 7 out of 10 \[sensitive content hidden\] is great \[sensitive content hidden\] is great \[sensitive content hidden\] is great \[sensitive content hidden\] is great Customer service only answers text - that is an issue when you need emails answered Pros How it looks - drop and drag - reports - stylist app Cons Inventory features - no HR features - a bit confusing to find what you need at times Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Meevo](https://www.capterra.com/p/172058/Meevo-2/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing SalonBiz We use Paychex Flex for payroll and HR items, which could be integrated into Salonbiz - missed opportunity! Review Source sF sevda F. management Hospitality Used the software for: 2+ years ### "Salonbiz pros and cons" July 11, 2024 5.0 it's okay. needs more improvement, salonbiz staff should be able to help easily without creating a ticket Pros pros, easy to use common sense easy to make transactions Cons everytime salonbiz updates there always a glitches, Review Source MLM Mary Lou M. Owner Operator Cosmetics Used the software for: 2+ years ### "Great Software...If They Fix the Glitches" January 24, 2024 3.0 It's "okay". I feel like there has to be something out there that has fewer glitches and better support during the hours we may need it. We are open for three hours before they even open. Pros I love the reports, it allows me to see what's going on in my business. Cons \- I was expecting premium service as I was told this was premium software. - The system has went down several times in the past 2.5 years we have been using it. - Service providers often don't get their notifications. - Support is lacking, especially for us on the east coast. - Can't call to get "real time" support. If you do get someone on the phone, they are usually very polite though. - Takes forever for them to get back to you and when they do, they want you to do more work. Give them "more examples of the problem". - As a Canadian client, I don't like paying in US$ as it fluctuates. Honestly, I wouldn't even mind that so much if we didn't have so many little problems. - At one time, they apparently forgot to click the box that says "Canadian" for pricing and all my products were being sold as US$ prices but in Canadian dollars!! Reason for choosing SalonBiz Again, I went with the recommendation because they are supposed to be integrated with Aveda. Switched from [Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/) I was told that Salonbiz is one of the best for Aveda salons. Why wouldn't you want a premium software for your premium brand? Review Source KT Kevin T. Owner Consumer Services Used the software for: 2+ years ### "Salon / Spa Biz" July 29, 2021 5.0 I’d 100% recommend this to a salon or spa that has hourly and commission service providers. It’s not for smaller fledgling establishments. Pros It’s an all in one software that literally allows you to setup, run and manage your salon / spa. The most comprehensive of them out there. Cons With it being so comprehensive, I found that it was quite a bit of overkill for me, a suite renter with no employees. That being said, their smallest subscription is for 3 users. And it’s on the costly side. Alternatives considered [Meevo](https://www.capterra.com/p/172058/Meevo-2/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing SalonBiz I wanted to go all in to see if it were to help me build my business at a reasonable cost. Switched from [Meevo](https://www.capterra.com/p/172058/Meevo-2/) I wanted to experience SalonBiz to see how well it fit in my business. Review Source cP connie P. owner Apparel & Fashion Used the software for: 2+ years ### "Ultimate Salon " July 21, 2021 5.0 Overall it is great, I would not use anything else! We all went through a great deal last year and we have not recovered completely, it will take time to be what we were and know where we are all going... Pros It was easy to learn and use. They are innovative and directly aligned with Aveda which helps me as an Aveda Salon. They stay on top of the industry needs and provide us with good service on how to use the software. Cons Not alway impressed with the customer support. Wait times can be extremely lengthy and not always helpful. I feel the new updates from enterprise to central are not delivered consistently and at times not on the spot. Do not get me wrong, I love Salon Biz, I just feel at times they need to be more consistent with support Switched from [DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/) We had Salon Biz in the past and switched to Salon Iris when Salon Biz was not able to link multi locations together in 2004/2005. When we united two new locations in 20011/2012 the program had changed and once again we went with Salon Biz and have been with them thru this current date. Review Source ER Elizabeth R. owner Retail Used the software for: 2+ years ### "Review of changes & upgrades of Salon Biz" July 27, 2021 3.0 Pros integrates with AVEDA reports and supports the functions in our business Cons recent upgrades have been hard to navigate & system runs slow or crashes Alternatives considered [Meevo](https://www.capterra.com/p/172058/Meevo-2/) Reason for choosing SalonBiz great technical support! Switched from [Elite Salon & Spa Management](https://www.capterra.com/p/16143/Elite-Salon-Spa-Management/) Salon Biz integrated with our business better Review Source VR Verified Reviewer Concierge Cosmetics Used the software for: 2+ years ### "Outdated Salon Software" January 27, 2019 3.0 I've been working with SalonBiz on and off for almost ten years. Although it's easy to use it is definitely time for an update. Pros SalonBiz is easy to use, once you know what you're doing... Cons It is very outdated, definitely could use a facelift to make use and appearance easier. Review Source Response from SalonBiz January 29, 2019 Hi! Thanks for your feedback. Our team has been working on updating the core software, in fact, we are in the process of releasing a new web based appointment book. I¿d love the opportunity to connect to ensure you are using the most up to date version and that you are taking advantage of all newer features like custom email templates, online booking, the Stylist App, our iPad app and Pocket Salon for your guests. Give us a call at your convenience (888)809-2802. Lindsey F. Director of Guest Care Used the software for: 2+ years ### "We have had a wonderful overall experience with Spabiz since day 1. " March 8, 2018 4.0 Pros The software is extremely user friendly and easy to navigate. Support with technical questions, reporting, etc...is always top notch. Cons It would be nice to have more customizing options. Altering standings vs deleting all and starting over. Email and text communications with guests outside of just confirmations. Review Source Response from SalonBiz March 17, 2018 Hi Lindsey! Thanks for sharing your feedback with us. It¿s great ideas like yours fuel our future development. We have a brand new texting feature using artificial intelligence we are certain that your guests will love. Can¿t wait to share with you, speak with you soon! VR Verified Reviewer Guest Service Lead and Recruitment Coordinator Cosmetics Used the software for: 1-2 years ### "Great Salon Product- but must have patience" January 4, 2019 5.0 We stay really organized. There are a lot of great features like being able to put a clients birthday in their file. Pros I love the format of the program. It’s easy to learn how to use and there a lot of great features to help your salon run smoothly. Cons Technical support is a joke. Half the time SalonBiz tech supports blame issues on internet or Aveda Pure Privilege Review Source Response from SalonBiz January 7, 2019 We love hearing feedback like yours. SalonBiz is all about helping you easily manage salons operations.:) Our software and team improve when we work together, we¿d love the opportunity to discuss your interaction with our team, I invite you to reach out to me personally. I hope to hear from you soon. Best! Allison P. Hostess Restaurants Used the software for: 6-12 months ### "Not terrible but not the best" November 18, 2018 4.0 Overall it is a good software to use with it's different pros and cons. I like that it is an easy system to learn and easy screens to navigate through. Pros It is easy to navigate through the software and the picture icons are a nice bonus. If you don't know what the icon means just hover your mouse over it and it says the name of the icon/what or does. I personally think that is helpful as pictures are easier on the eyes. Cons Does not allow you to move appointments around with ease as I normally have to go out of the appointment and then go back in to edit it again. You are also no longer able to call salonbiz and have them reopen it when there is a ticket error. Therefore, it should allow us to edit tickets right away without having to contact someone. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.