# DaySmart Salon Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DaySmart Salon the right Salon solution for you? Explore 405 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/9167/DaySmart-Salon/reviews --- DaySmart Salon 4.4 (405) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 4th, 2026 # Reviews of DaySmart Salon Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews RA Roy A AdministrationHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “The platform already offers an incredible range of features, yet they remain open to suggestions and feedback, constantly improving the software to make operations even more seamless for businesses of all kinds.“ March 13, 2026 ET Edna T OwnerFacilities Services, Self-employedUsed the software for: More than 2 years. “Texting feature, when I click on it, I wish I could text through my phone and not the app.“ February 17, 2026 DV Denise V Salon stylistFine Art, Self-employedUsed the software for: 1-2 years. “Appointment management with customer is very satisfactory it definitely helps to have have a app that customers make there own appointments without having to reach me directly“ March 4, 2026 AK Anastasia K OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “Occasionally, system maintenance happens during working hours, which can be inconvenient when I’m with clients.“ February 17, 2026 CS Catherine S StylistCosmetics, 11 - 50 employeesUsed the software for: More than 2 years. “The appointment bookings are what you make it for time management which is awesome because some softwares can’t be altered for time.“ March 4, 2026 SR Stephanie R OwnerConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “If the internet is down and trying to processing a payment it doesn’t work.“ February 2, 2026 GB Gina B Owner StylistConsumer Services, Self-employedUsed the software for: More than 2 years. “All of my clients really appreciate the communication about their appointments. And my favorite thing is that your POS system is included in your subscription.“ March 19, 2026 KK Kiana K StylistCosmetics, 11 - 50 employeesUsed the software for: More than 2 years. “I don't dislike anything in particular, I do just hate when the servers are down and you cannot access anything.“ February 17, 2026 ## Showing most helpful reviews Showing 1-25 of 405 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jen T. Owner/operator Used the software for: 1-2 years ### "It's really pricey for what you get" December 14, 2017 4.0 Pros I like that Salon Iris has an app that the stylists could use and book from their phones. And they could room reports from their phones, too without blocking up the salon computer. Cons I didn't like that the stylists couldn't book for other stylists from their app. Example: if a family comes in and splits between 2 stylists, they couldn't call 1 stylists to book the 2+ services. They'd have to call both Review Source AB Ashley B. Esthetician and owner Consumer Services Used the software for: 2+ years ### "I love DaySmart software!" March 19, 2026 5.0 Daysmart has always been super helpful whenever issues arise and the software is making regular improvements and upgrades Pros I've been using DaySmart for about 10 years and I love it. It's easy to use, the price is great, it's easy for me to manage my appts and for my clients to schedule. Also the payment processing added in is a nice feature. Cons I can't say there's really anything that I don't like about DaySmart software, there's a reason I've been using it for over 10yrs Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Reason for choosing DaySmart Salon Familiarity and price. I've used it for years Review Source Response from DaySmart Software March 27, 2026 Thank you for your review! We're thrilled to hear that the software is working so well for you. We're constantly working to improve, and feedback like yours makes it all worthwhile. TG Tammy G. Owner Hospital & Health Care Used the software for: 2+ years ### "Just Don’t Do It" January 13, 2025 1.0 I used to “tolerate” them because they used to have good support. Now They don’t give a crap. The message on phone says we switched to fast efficient online support because it’s going to be faster and more efficient for you. It’s absurd. I am mad. Pros That you used to be able to talk to a human. Cons Support is horrific - they left me down and stranded for over a week with chat support not having a clue. Slow. Doesn’t integrate with accounting software unless you PAY MORE Access to app for employees yup. PAY MORE For each one. The cloud version is horrific and doesn’t work at all. Want to use your lap top at home to do some accounting. Nope. You have to buy a second version so PAY MORE Oh and the second license is ALWAYS down and never ever works. So it’s completely unreliable and a waste of money! This software has potential. But your pay a fortune and it doesn’t do anything more then acuity. In fact Acuity gives you unlimited everything for $17 a month and integrates with everything without having to pay. I am paying almost $500 Canadian a month. To date I have not switched because it’s a huge job. But now that you cannot get support and they have no issue leaving you high and dry. I am out. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing DaySmart Salon Because the PEOPLE were good. But now there’s no people. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) I was convinced this was far better. It’s the worst decision I’ve ever made. Review Source ET Edna T. Owner Facilities Services Used the software for: 2+ years ### "Manage your business all in one place " February 17, 2026 5.0 Great, been using it for 9 years now. The salon I started at had it and when I went out on my own, I was able to transfer all the client information to my new account. Pros It is user friendly and all of my business is handled in the app from marketing, scheduling to inventory. Cons Texting feature, when I click on it, I wish I could text through my phone and not the app. It would be more streamlined Alternatives considered [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Reason for choosing DaySmart Salon The salon I was at was using it and my client database was easy to transfer to my new account Review Source Response from DaySmart Software February 20, 2026 Thank you for your review! We're thrilled to hear the software is working well for you. We're constantly working to improve and we appreciate your notes regarding the texting feature, we'll be sure to share this with our team. JC Jamie C. Hair stylist Consumer Services Used the software for: 2+ years ### "Game changer, great app!" March 4, 2026 5.0 It’s really just been fantastic. It doesn’t matter if I’m on a vacation on a boat in the middle of a Lake and a client messages me, I can still easily and quickly book them appointment! Pros The DaySmart Salon app was a game changer for me and our Salon. Before we had a paper schedule and you had to physically be in the salon to book appointments or call the salon and interrupt a coworker (not great!). it was very easy to quickly navigate the app. We haven’t had any security issues. We pay once a year for the use the value for the ease of being able to book from anywhere is fantastic. It’s also awesome. You can make notes of what products your clients have purchased in the past so there’s no second-guessing a purchase. There is just so many great options with this app. it’s also great for clients who are booking appointments with multiple people you can look at just your schedule or select individuals schedules or everyone’s schedule. Cons I honestly can’t think of any bad things about this app. every once in a while, the system is down, but it always gets quickly resolved from what I’ve experienced. Review Source Response from DaySmart Software March 6, 2026 Thank you for your review! We're thrilled to hear that the software is working so well for you. We're constantly working to improve, and feedback like yours makes it all worthwhile. DG Denise G. Owner operator Cosmetics Used the software for: 2+ years ### "User friendly " March 4, 2026 5.0 I have been using this app for years and have never really had any problems booking is easy clients get there confirmations makes my business easier thank you Pros Very easy to use and set up was able to send birthday messages to all my clients which is a nice feature love how easy it makes my booking work as I am a solo salon Cons If there is a problem it’s hard to get a live person on the phone also, wish there was an easier way to put our services in for our appointments Review Source LV Loretta V. Cosmetologist Consumer Services Used the software for: 2+ years ### "Easy to use" March 5, 2026 5.0 Overall the salon software is convenient and easy to use. Most of the information you need can also be accessed with your phone Pros Easy to use, I like that you can access the software by an app on your phone. It's pretty easy to learn how to use the software. And the best feature is the ability to check out from anywhere. Cons There are some reports I would add. The dashboard is only a day by day, it would be nice to see a comparison side by side of other days or months Review Source Response from DaySmart Software March 6, 2026 Thank you for your review! We're thrilled to hear that the software is working well for you. We're constantly working to improve, and we appreciate your notes regarding the addition of reports comparing different days or months. We'll be sure to share this with our team. DV Denise V. Salon stylist Fine Art Used the software for: 1-2 years ### "Helpful, punctual , accurate professional" March 4, 2026 5.0 Is ok my first time using an app for appointments at the beginning I struggled. I think things are better now after a year using them. Pros Appointment management with customer is very satisfactory it definitely helps to have have a app that customers make there own appointments without having to reach me directly Cons Response I can’t speak to someone directly right away. Sometimes you have to wait for an email in a time so it could be a little frustrating at times. Review Source lW lily W. Business Manager Consumer Services Used the software for: Less than 6 months ### "100/10 RECOMMEND DAYSMART!" February 21, 2026 5.0 my overall experience with Daysmart is amazing i love the website and creative freedom you can have with choosing colors of services and everything and its very easy to use Pros it is very new user friendly even if you arent tech savvy it is very easy to navigate i love how you can make your own client forms in the website and it gives you templates and everything Cons The only thing i dislike about Daysmart is there is no "undo" button because when i accidentally cancel an appointment or something goes wrong with the times i have to try to remember their phone number or the correct spelling of their first and last name and sometimes i cannot remember so an undo button would be helpful Review Source Response from DaySmart Software February 27, 2026 Thank you for your review! We're thrilled to hear that the software is working well for you. We're constantly working to improve, and we appreciate your notes regarding the undo button. We'll be sure to share this with our team. SP Shannon P. Salon Owner Stylist Retail Used the software for: 2+ years ### "Build , Boost, Grow Your Business!!" February 17, 2026 5.0 Extremely pleased with Daysmart cost, the features it provides within the systems and functionality of how easy it is to operate it!! Let’s not forget Daysmart customer support services performance is top tier I’ve been with them for a while and they have always been professional and reliable! Pros I love it all!! Daysmart is up to speed with there technology who’s keeps my business running smoothly and savy! Cons I love it all I was with Salon Irish before they became Daysmart and I haven’t jumped ship yet!!!!!!! Review Source Response from DaySmart Software February 27, 2026 Thank you for your review! We're thrilled to hear that the software is working so well for you. We're constantly working to improve, and feedback like yours makes it all worthwhile. AR Alison R. Stykist Cosmetics Used the software for: 2+ years ### "Perfect System " November 28, 2024 5.0 It’s helped me keep my business organized substantially Pros It’s ease of scheduling! I am able to access all of my client information right from my phone. Cons There is truly nothing I do not like about DaySmart. Switched from [Iris Works](https://www.capterra.com/p/149597/Iris-Works/) The system meets my needs in a smoother and user friendly way Review Source CA Chris A. Manager Cosmetics Used the software for: Less than 6 months ### "Overall happy with Daysmart" September 8, 2023 5.0 Overall we have been happy with the software and hope to continue the relationship for a long time. Pros It is fairly easy to use. It is nice adding promotion codes to apply discounts automatically. Review management is pretty good, still a bit on the fence about it. two-way texting is also very convenient. Cons While there are a lot of reports, there are some limitations to them as well. When checking out, currently tips are not split and need to be manually done. and when doing so, it does not show the original tip amount. For example, if the tip was $22.50, as soon as you start changing it, the original tip amount is gone and the tech needs to remember what it was and do the math to adjust the tips accordingly. Also, tips can not be adjusted after the transaction is complete without voiding the transaction. No support on weekends has been a little challenging, especially early on in our implementation. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[ZENOTI](https://www.capterra.com/p/131057/ZENOTI/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing DaySmart Salon Different reasons for different products. Mostly the cost when factoring in CC processing. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Their payment processing was too high Review Source ST Shae T. Owner Events Services Used the software for: 2+ years ### "Owner/operator " April 22, 2022 3.0 They are always friendly but don’t listen to the customer that keeps them in business, Pros Customer service and having a software that has been around a while. Cons This software is very very very dated. Stylist are now require deposits charged before booking a appointment, require you to pay for the entire appointment in some cases and charging for no shows instantly. I have complained and complained yet they continue to add features that they can make money off of instead of catering to our request. It’s my third time returning and was told it was better and found out that wasn’t true. I am very unhappy with salon iris and as soon as I can find something that caters to the new age way of handling my salon then I’m leaving. I have spoke to \[SENSITIVE CONTENT\] several time month after month and it’s hopeless. Shame Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing DaySmart Salon Because I was with them before and \[SENSITIVE CONTENT\] said they had deposit feature anc no show feature like square. Lies! And now that he has been made aware nothing has been done and I don’t think they intend to Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Because the features weren’t conducive to my needs. Square is also careering to the kitchen beautician by not requiring addresses anymore. Review Source LN Leza N. Stylist Cosmetics Used the software for: 2+ years ### "Scheduling appointments is a breeze! " February 18, 2026 5.0 I love it! Easy to use! Beginner friendly I’ve had it now for 10 years and highly recommend this to anyone that wants to stay organized with there daily schedules Pros The app is fantastic!! It keeps me organized and so easy to use. Scheduling appointments is a breeze. Can’t beat the price either! It’s great and recommend it to everyone that needs a reliable scheduling system. Cons Honestly I’ve used other platforms and I have no cons about DaySmart, sometimes it takes a minute or 2 to load the app when I’m on the phone. Review Source Response from DaySmart Software February 27, 2026 Thank you for your review! We're thrilled to hear that the software is working so well for you. We're constantly working to improve, and feedback like yours makes it all worthwhile. PM Paul M. Hairdresser Accounting Used the software for: 2+ years ### "5 years using Daysmart Salon " February 2, 2026 5.0 Always great.customer service is always prompt and helpful. Checking and managing my daily schedule easy. Pros Daysmart is great super easy to use, it makes running a business like mine much more simple. Lots of functionality and customization. Cons Sometimes the back end settings are a bit hard to find. But mostly there arent any cons that makes me want to use another software. Review Source Response from DaySmart Software February 20, 2026 Thank you for your review! We're thrilled to hear that the software is working well for you. We're constantly working to improve, and we appreciate your notes regarding the back end navigation. We'll be sure to share this with our team. MP Michele P. Hairstylist Health, Wellness and Fitness Used the software for: 2+ years ### "Experience Hairstylist " February 2, 2026 5.0 I have been using DaySmart fo over 7 years now and I have no complaints. If the system is Down it’s not for very long. Pros I really like how the reminders for the clients. It give me extra time to answer other clients about scheduling appointment. Cons I have to say I do not have anything negative to say about this app. It provides everything i needing. Review Source Response from DaySmart Software February 20, 2026 Thank you for your review! We're thrilled to hear that the software is working so well for you. We're constantly working to improve, and feedback like yours makes it all worthwhile. SS Stacey S. Salon Owner Stylist Cosmetics Used the software for: 2+ years ### "Great software for small salon" March 4, 2026 5.0 Pros Cost, simple to use, integrated online scheduling, appointment reminders via text or email, easy to move appointments, cloud base Cons Limited functionality compared to higher priced software programs, i.e. end of day closing, and other reports. Review Source AW Ashley W. Pet Groomer Veterinary Used the software for: 6-12 months ### "DaySmart Review" April 19, 2025 4.0 My overall experience was good and I found customer service helpful and prompt. They are open to suggestions. Pros I really liked the layout and most of all the daily/weekly and monthly reports. For my business I need to keep track of all data. Cons I least liked the monthly cost of the software. I found it very expensive in comparison to other options. Review Source AW Amanda W. Cosmetologist Consumer Services Used the software for: 2+ years ### "Easy Salon Scheduler" November 22, 2024 5.0 Fantastic. I love how easy it is to use and set up and the client reminder text are great to combat against no shows or forgotten appointments!! Pros Price, efficient, easy to use, lots of reports to pull daily/monthly/yearly numbers from Cons web based so if there is a crash there is no other options Review Source JM Janine M. Hairstylist Cosmetics Used the software for: 2+ years ### "Love it!! Can’t live Without it" November 19, 2024 5.0 I love it!! Makes booking appointments so easy.i use it as my main calendar for everything Pros Easy to use and easy to make all your appointments and name them whatever you want. Keeping notes and pics and it’s free Cons Not too much I don’t like about it . I’ve been using it for years Review Source VR Verified Reviewer owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "THE WROSE COMPANY" July 15, 2024 1.0 it is the worse service and i hope they go out of business they do not respect their clients Pros email marketing it was great to message customers in the same platform card on file Cons they lie they do not provide phone support and the online chat support is not 24/7 it is mon to fri 9 to 5 that is horrible they lock you out of you acct on the same day if the subscription was not paid - I was waiting on my new cc from bank due to a fraud immediately i was locked out. no access to my information it take 10 min for online chat person to accept and reply to you conversation Review Source rB rebecca B. cosmetologist Cosmetics Used the software for: 2+ years ### "Best system " April 5, 2024 5.0 Pros includes everything you need to run your business professionally Cons there is nothing i don’t like about the system Switched from [Simple Salon](https://www.capterra.com/p/124998/Simple-Salon/) daysmart offered more and was easier to use Review Source KC Kevin C. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Simple to use out of the box....but" January 17, 2024 3.0 unfortunately customer service falls very short. it is generally 45min-90min wait. or they can call you back at a callback number, and sometimes that has taken 3-5 hours. and as mentioned, they're good for just giving you a tutorial on how to do something, but if something is broken, dont expect it to ever get fixed, or for them to ever give you an update. if they say theyll follow up, they never will. Pros Inexpensive, with a lot of features, and very simple to use. Also has an app as well, which a lot of times is better than the web application. text message notifications and communications both on the web and on the app are great. client support is good if you just need a tutorial on how to do something. Cons drastic inconsistencies in functionality of the app vs the web client. a lot of times the app has more functionality, which is odd. very limited in reporting. no customizable reports. cannot run a basic report of my clients appointments. cannot run a basic report of who have outstanding prepaid services or packages, so i just have to guess which clients have outstanding treatments and look up their profiles one by one. and they claimed they had no back end way to pull that information either, which i find difficult to imagine. a database must exist for this system to exist, and it would be next to impossible that they cannot query information from that database. so they basically just don't want to. and client support is useless when it comes to an issue. had many of these instances, but the most recent was the final straw, whne my app could not schedule an appointment, add to an appointment, or change an appointment for over 12 months. seems like a pretty major issue. i had to open 6 tickets with them over the course of 12 months, and i never received a single email, phone call, or update in that 12 month period. they said they couldn't recreate the issue so they dropped it. didn't provide any updates to me or even tell me they dropped it or tried to troubleshoot with me. 12 months is a long time for a scheduling app not to be able to schedule an appointment. Reason for choosing DaySmart Salon simple to use out of the box without being overly complicated, and had a good amount of features. good software if you're just a user and don't need to do any analysis or any more than just your total sales. Review Source JD Jon D. Owner Hospitality Used the software for: 2+ years ### "There's Nothing Similar!" January 16, 2020 5.0 Salon iris provides the MOST options within a platform on the market. We have access to unlimited amounts of data and that proves to be a HUGE factor in helping us develop our business strategy year over year. Pros We love the amount of customization that salon iris has! The ability to run reports on copious amounts of data that date back years and years is extremely beneficial to our business! We are able to better serve our clients because we can see the data over long periods of time. The customer service is like nowhere else! Everyone is always eager to help and genuinely interested in teaching you how to solve your problems. Each time we've needed assistance they go above and beyond! We love that they're constantly making updates to help us better communicate with our clients whether its through email or text marketing! Cons The only issue that we deal with on a daily basis is the online booking system. It is not as user friendly as it could be and that is the only area where the lack of control , that we have as a client, is difficult because we cannot best accommodate out customers. Due to the way we operate as a salon the online booking is more often a headache for staff and clients because clients see multiple stylists during their visit and the system just doesn't have the intelligence to condense appointments. OR separate each portion of the service. I would love to be able to chose certain services that are able to book on a 15 or 30 and have other services remain only able to book on the hour. We love that there is a mobile app but the interface is VERY different than the server version making it sometimes difficult or confusing when trying to operate the data base. Something that a few other platforms have, is customer apps where they can more easily access their personal information and appointments. Due to the fact that its an american software, understandably, Salon Iris uses american services such as card connect but because we are a Canadian business we have to find other ways of accepting deposits and credit card information. Overall the platform is a little dated and simple things like being able to have multiple windows open at once or being able to move windows around on the screen while they are open would be simple changes that make it a more user friendly experience. Reason for choosing DaySmart Salon While other systems may have an easier interface to navigate salon iris has been around longer and hasn't tried to over simplify their system to the point where we lose more than we gain. The customer service is beyond exceptional and we are always helped very quickly and effectively! Review Source RH Regina H. Salon Owner Consumer Services Used the software for: 2+ years ### "Please value Salons like mine who utilize your software for ALL of its features" June 30, 2022 3.0 If I could switch to another software with a better online booking system for clients I would. Pros the software has the potential to be all inclusive with ease Cons The features are inconsistent with the client experience. The online booking system is not user friendly especially for salons who must have a wide range of services due to having a ride range of clientele Reason for choosing DaySmart Salon CRM management seemed much better. 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