# Booker Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Booker the right Appointment Scheduling solution for you? Explore 978 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/90708/Booker/reviews --- Booker 4.1 (978) [View alternatives](https://www.capterra.com/p/90708/Booker/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Booker Ease of use 4.1 Customer Service 4.1 ## Pros and Cons in Reviews HD Haley D Accounting AdminMedical Practice, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Booker is a powerful and convenient platform for managing appointments and clients.“ March 19, 2026 CO Corinne O Director of Business OperationsHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Had to leave the service and move to another scheduling company during our busy holiday system as we were losing revenue due to the issues and inability to check clients (who use credit cards) out! “ November 7, 2024 KH Katherine H Office ManagerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Booker is truly all-in-one, it manages employee schedules, hours, bookings, online bookings, services, products, retail management, and point-of-sale.“ October 20, 2023 MP Maggie P OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Booker has such excessive downtime that has cost my small business revenue (inability to book clients!) and poor client experience trying to book online. Because of this, I am switching to another platform and Booker will not let me cancel my subscription.“ October 20, 2023 CN Chris N OwnerConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “It is fairly integrated solution that does client management, scheduling and POS.“ May 4, 2024 CW Carley W Esthetician and massage therapistHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 6-12 months. “I don't understand why anybody would use this, and it's next to Impossible to try to book online through the app“ April 17, 2025 AB Angelica B University Intern Pharmaceuticals, 501 - 1,000 employeesUsed the software for: I used a free trial. “Booker was a useful tool for improving our scheduling procedures and keeping client information as a member of a small team in charge of planning events and appointments.“ June 11, 2023 ED Emily D ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “The customer service was also pretty unreliable.“ June 16, 2025 ## Showing most helpful reviews Showing 1-25 of 978 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tanisha A. Medical Receptionist Health, Wellness and Fitness Used the software for: 2+ years ### "Perfect for businesses " October 29, 2022 5.0 Pros It is user friendly, very detailed and easy to use, accessibility 24 hours, and very much inexpensive. I would recommend that you give it a try today. Cons Creating packages and reports could be alot less hassling.. work needed as it relates to credit card processes. Review Source JO Jasmine O. Salon owner Health, Wellness and Fitness Used the software for: 2+ years ### "Booker is great for a beauty service provider who is starting out " December 6, 2022 4.0 I was happy with system. It helped keep my business organized Pros I was happy using Booker for my business for the first few years. It had online booking, kept track of clients individual notes and offered package services that clients could buy Cons It wasn’t as advanced as other booking systems but was worth the monthly price Reason for choosing Booker It had online booking Switched from [Meevo](https://www.capterra.com/p/172058/Meevo-2/) Meevo was too new and had too many technical problems Review Source TB Tonja B. Owner operator Alternative Medicine Used the software for: 2+ years ### "Booker software for RMT use" October 16, 2024 3.0 Basically it's very user friendly, but I've needed to also use a client management software as well. Pros E-commerce and online booking options are great, easy to use and customer service is very responsive. Cons Price is high and software does not have built in clinic insurance or client record management. Doesn't integrated with Moneris unless you pay for a 3rd party gateway Review Source CN Chris N. Owner Consumer Services Used the software for: 2+ years ### "Know the Limitations of Booker" May 4, 2024 3.0 Negative. They really have a confusing business model. Booker vs Mindbody. Seems really obvious that they need to combine the two. Booker seemed like an afterthought. They upgraded it regularly when I started, then it became apparent that the upgrades were few and far between and really meaningless. The cancellation experience was nothing short of a nightmare. I can't believe how they treated a company that had been with them for over 3 years. You know these companies are in trouble when they try to hold you to a policy that says if you say nothing, your contract auto-renews for one year. Very deceitful. I don't recommend Booker, there are many better options out there. Pros It was far more capable than our previous scheduling software. It is fairly integrated solution that does client management, scheduling and POS. Cons Dealing with Booker reps. They are not genuine and you get the runaround a lot. There is a lot of turnover in the company. They are very pushy with their acquisitions like Reach and Classpass. Neither are worth your time. Review Source BB Brandy B. Massage Therapist/ Business owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Do Not be Swindled by Booker" October 6, 2023 1.0 Bookers sales team worked really hard to sell me on a contract and once it was signed the truth slowly came out. The features that I was promised do not work properly and the over all design & functionality of the software are outdated and slow. Pros The software keeps up with what rooms a service can be performed in as well as items that may be needed to complete a service, and that are available in limited quantity. They also recently came out with an AI receptionist feature for online booking. Which is why I switched over to them however non of the features work very well and with the credit card processing regularly not working I regret switching. They also flat out lied about the functionality of Booker to get me to sign a contract. Cons Their sales team is awesome but once you sign your contract, the customer service is garbage they do not care about you or the issues the software has and it is very apparent. Credit card processing is arguably, the most important aspect of any business and there’s is not working properly. It hasn’t been for years apparently, and they do nothing to fix it. Reason for choosing Booker The sales team works really hard to win me over. They made a lot of promises. And the AI receptionist is what really got me. It is supposed to be able to book appointments and take a credit card to hold those appointments. But as previously stated their system regularly declines cards for no reason. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Because Booker offered the ability to track resources that are available in a limited capacity to prevent double bookings for services like hot stones as well as had the option for room assignments, but the real main reason I switched was for the new AI receptionist feature which does not work properly at all. Huge waste of time and money. I will be switching back to vagaro Review Source JN Jeffrey N. Owner Retail Used the software for: 1-2 years ### "More disappointed than impressed" January 15, 2022 1.0 Poor experience. Sure, extra stuff was neat, but that's not what I got Booker for. We need a R E L I A B L E system. Not one that I have to always complain about. Oh, on that note, customer service wasn't helpful, but rather sarcastic and unprofessional. Extremely unhappy. The only time I actually had a decent experience was when I was cancelling. That was the most painless experience I had. The irony there. Pros The email marketing functionality and the reporting was great. Cons Beyond the email marketing functionality/analytical reporting, I am very disappointed. There is so much down-time with the software - unreliable. As a high volume, high end nail salon, we need to make sure that this cloud-based software is up 99% of the time, which was also their guarantee. During the busy summer months, the software would go down every other day. Absolutely unreliable. The user interface (UI) is so ugly compared to other modern softwares. There's a lag during the appointment bookings. Easy-of-use is a fail. Difficult to use as the software wasn't logically built. They probably need to rebuild from the ground up. Alternatives considered [Meevo](https://www.capterra.com/p/172058/Meevo-2/) Reason for choosing Booker Meevo doesn't have a trial available. How can you trust a product that you cannot test drive? WTF? That's what I call garbage. Switched from [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Fresha had a reliability issue as well, but on the user interface they were a 10/10. Easy to use. Modern. Many awesome features that we used frequently. If it wasn't for the reliable part, I still may use it. Review Source LB Laurie B. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Booker wants you to use endless work arounds because they can't get it right" November 23, 2020 2.0 I am stuck in Booker because I have been using it since 2014. My client data base and content are huge, they have been purchased by mindbody and I had hoped for an improvement, but its worse. Do not get stuck with this software, purchase something else. They require you to do work arounds because the software does not function properly. The reporting is shite. Please do your self a favor and look else where. I have tow spas and they are on different versions of booker. I have asked multiple times to be placed on one version or the other. Pros It has a lot of useful features, sadly very few of them work as expected. - membership processing - gift certificates - embedded special codes for marketing - pixels for marketing - cancellation policy implementation - customer service availability - appointment scheduling - sales reporting - freezing memberships - mail campaigns and marketing Cons ABSOLUTELY EVERYTHING with this software requires a work around. -I have lost members because the software randomly double and triple charges them each month and doesn't represent it in the recent orders tab so it looks as if it hasn't - freezing members is great, but then booker charges them for ALL the months they have been frozen - you cannot put special deals on for the holidays on gift certificates = no holiday gift certificate promos - special codes for marketing do not auto populate for orders and cannot be found from within the order - pixels for marketing from their marketing tools do not work - cancellation policy is great but if the person does not have a cc on file then you cannot close the order which makes it impossible to close the drawer at the end of the night - groups often book under the same name , booker requires you to CANCEl that appt rather than just changing the name - ridiculous -sales reporting is not customizable, past membership reporting cannot be done. it only shows current numbers regardless of the date you enter. kind of hard to measure growth -members may freeze their monthly billing, no benefits are accrued but when you take the freeze off it autocharges all previous unpaid months - customer service is available - but they are often unknowledgeable and can only submit requests to development and they take months even years before they fix your problem. - the marketing tab does not load on my booker if im running from chrome. Alternatives considered [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) Reason for choosing Booker It seemed more modern and sleek at the time. Seemed to offer better options and functionality. The customer service team was great and seemed like they would be on point. There was a time when I was referring our clients to them but had to stop because the feedback from them was so awful Choosing the Booker software was one of the worst business decisions I have ever made. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody was old and clunky, I switched after only a couple months of use. Review Source VR Verified Reviewer LMT Alternative Medicine Used the software for: 1-2 years ### "There are better systems out there for cheaper too" March 13, 2024 1.0 The customer services is terrible, the asigned you with a manager and if they are busy you can not get a hold of any one. The are also very rude. It very hard to conect with them when you have an issue. They like to locked you in with a contract. Most of booking systems out there allow you to cancel at any time. Pros the have a great couple massage systerm. d Cons a lot thing, like getting locked in a contract, event the sytem wasn't working for us we weren't able to dowgrade. They make it really hard for you to not cancel or downgrade. Switched from [Momence](https://www.capterra.com/p/229516/Ribbon/) Because customer service is terrible. you will be able to speak with your account manager for any reason. Review Source VR Valerie R. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Look elsewhere for scheduling & business software" February 10, 2023 3.0 disappointed Pros can access schedule from mobile devices || clients can book appointments via web link Cons unreliable , inconsistent, lack of ownership when software not working, lack of ownership when they add services to our list that we don't offer, no report is accurate Reason for choosing Booker presentation of a stable reliable software with support team that can resolve issues quickly Review Source Julie S. Registered Acupuncturist and Founder Alternative Medicine Used the software for: 2+ years ### "Too many maintenance days per month" October 31, 2020 3.0 I would give it a 5/10 or less for the reasons above, but also it is constantly shutting down for maintenance. The amount of times I would go and book in a Patient, to have the site shut down, made it very difficult to reply only on booker. Pros I like that Booker has a very clean look, and it is quite easy to block time and schedule in Patients/clients. You can leave check-in or check-out alerts for an individual. I also like that when you go to book an appointment, if the client has been in previously, their name will pop up. Cons If I did wish to book multiple recurrent appointments with a Patient, I couldn't do that with a click of a button, I would have to go to each date and book it separately. If an employee has two rooms they are using for the day, you have to have it on seperate columns... i.e. bill 1 and bill 2, which can get complicated for reporting. There is no charting option with the software. Review Source CP Chantel P. Registered Massage Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy appointment management, schedule settings could be improved" June 7, 2024 5.0 Overall easy set up and navigation. User friendly for clients, however could use some minor upgrades with scheduling customization. Pros They notified you via email for every new appointment, making it easy to keep track of client appointments. Cons Their practitioner scheduling could use some improvement, in terms of making it more customizable. There was no way to have practitioners on a bi-weekly schedule and had to be input manually week by week. Review Source SG Sally G. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Booker was better years ago. Not now." April 13, 2024 5.0 It was great until around 2020 when Mindbody came around. Been struggling ever since with the software. Each update seemed to break booker more. I signed up in 2014 and left in December. Will not recommend booker or mindbody to anyone. Pros Data from clients, calendar views, appt reminders, cloud Cons Lack of access to my client data. Wording in set up making it where my software was my own worst enemy- keeping seeking clients from booking available appointments I wanted to fill. My membership tracking and usage was difficult to track. Reason for choosing Booker price, ease, visual clarity, data organization Review Source DJ Denise J. Massage Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Booker has been a life changer for me and my Therapeutic Massage Practice. " August 19, 2017 4.0 The ease and functionality for my clients to have my app on their phone for scheduling wherever they are, no matter what time of day or night it is. It's also a reminder for them to schedule when they see my app At a glance! The reminder notifications allows me to focus on servicing my clients instead of scheduling appts, and making confirmations calls every day. Pros I love the way Booker works directly with my web page. My clients and potential clients can book right from my web site, purchase gift certificates from the comfort of their homes or offices, and print them or email them right from their computer without having to come to my office. I am often in service with a client and don't have a lot of time to answer or return calls during my work day let alone meet people to hand deliver gift certificates. I don't have a receptionist or assistant to assist in these matters. I love the fact that I have my very own App to give to my clients so they can save ME to their phones and book on line any time of the day or night, without having to try to find me first. I'm just a click away. The best part is that after you set up your booker to work with your website, it just makes scheduling my clients appts soooo much easier. They get an email notification with Appt details and directions. Then an appt reminder 24 hrs before their Appt so they can click the confirm button, so I don't have to make confirmation calls the day before, then a text reminder notification 3 hours before their Appt which cuts down on no shows, and late cancellations. I love it!! Cons I have 2 locations and Booker does not have a place to differentiate either location. So when my clients book on line, there is no way of telling them which days I am at one location and which days I am at the other. So when they are looking at my open appts, they don't know which location they are booking for. This kind of takes my 5 star Status and brings it down to a 3 because this causes my clients much confusion when trying to book, and me soooo much stress, because what good is it if I always have to call them anyway when they are trying to schedule on line?? This defeats the whole purpose of online scheduling. This needs to be fixed and upgraded. Another thing. The mobile app is limited to its back of the house functionality. It's very easy to schedule appts, but looking up Gift Certificate numbers and entering them for payment after a client redeems them is time consuming and not user friendly. I also wish I had Email/ text Marketing built in so I could send my clients daily, weekly and monthly specials. There are days that I would love to send out a quick text telling my clients what time slots I have available. This would be soooooo easy since all of their contact info is already in the system. I would also like to see yearly reports and just imagine how great it would be if the accounting software was built right in! All in one place! Now that would make Booker the leader in the industry! Review Source Response from Mindbody August 29, 2017 Denise - Thank you for your review and the detail on why it's working so well for you and your clients. We'll share your feedback with the product team and if there's anything we can do to help, contact support@booker.com. We love hearing that you've cut down on cancellations and no shows! You rock! - The Booker Team KH Katherine H. Office Manager Medical Practice Used the software for: 2+ years ### "drives me to tears on the regular" October 20, 2023 2.0 It's hard to argue that it's not nice to have an all-in-one, web-based software that truly does do everything. The problem is that everything it does, it does poorly. It's impossible to teach to new staff, the bugs are frustrating, and the server downtime is unacceptable. Pros Booker is truly all-in-one, it manages employee schedules, hours, bookings, online bookings, services, products, retail management, and point-of-sale. Cons Booker is full of the most confusing bugs (which are never fixed eg. finding the next available appointment auto-fills the last viewed client, you can't add products to $0 services booked online), the servers go down regularly, the mobile app is terrible, the integration with our payment processor is shoddy, is extremely difficult to learn, has a lack of functionalities that are just bizarre (eg. impossible to mark doctor services as non-tippable, adding notes to client tickets, changing the names of service subcategories). Customer service is responsive, but unable to help in any concrete way. I use this software for 8 hours a day, 6 days a week and I despise it utterly. Review Source AB Angelica B. University Intern Pharmaceuticals Used the software for: I used a free trial ### "Enhance Your Salon's Success with Booker's Integrated Business Management Platform" June 11, 2023 5.0 Although I did not actively work in salon management during my internship at the university in pharmaceutical product development and research, I did get the chance to learn more about Booker's features and functionality. Booker was a useful tool for improving our scheduling procedures and keeping client information as a member of a small team in charge of planning events and appointments. Smooth transactions and inventory management were made possible by the software's user-friendly interface and integrated point-of-sale system. Despite the fact that my knowledge of Booker was limited, it gave me a peek of what it might do as a whole salon management system. Pros A wide range of features provided by Booker simplify salon and spa operations. Its user-friendly interface makes staff organization, client administration, and appointment scheduling easier. The software's integrated point-of-sale system allows for easy inventory management and transaction processing. Automated email campaigns and loyalty programs are only two of the marketing techniques that Booker uses to draw in new customers and keep the ones it already has. The reporting and analytics tools enable data-driven decision-making and offer insightful information about business performance. Booker gives salon professionals and owners the tools they need to streamline their business operations and improve client satisfaction with the help of its configurable features and mobile app. Cons One drawback of Booker is its somewhat expensive cost, which could be problematic for independent or smaller salon businesses with tight funds. Some users could first have a steep learning curve that makes it difficult to become skilled in using all the capabilities. Although Booker provides a wide range of functions, some specialized or niche salon businesses could need more modification or integration with specialized software. There have been sporadic reports of technical issues or system slowdowns, which could affect how effectively salon operations run and how the user experience is. Review Source LT Lindsey T. Office Manager Consumer Services Used the software for: 2+ years ### "Complete Program" January 24, 2017 5.0 I love using Booker because it truly does everything I need it to. Not only is all your customer tracking in one place, I can easily override a schedule, track inventory, check my estheticians clock-in and out times, but all the merchant services and marketing with Frederick is also build in to make it a complete system. If I ever have a question, there are so many way to easily get it answered. Usually if I'm wondering, someone else has been too- so I can find it in the community boards, but if its truly technical, the chat is a quick and convenient way that I can still answer the phone as it rings, because the help line isn't tying up the phones or my hands. Frederick tracks emails, so if a client says they never got a reminder, I can double check that the system did indeed send one and with texts working better, more clients are loving the frequent reminders. Having the app option allows me to track the schedule from home also. Truly, I've looked at other software programs, but they just can't stand up to what Booker is able to do. Booker is just faster, easier, sleeker, and more intelligent. Pros Integration of scheduling, merchant services, marketing, reporting. Everything I need in one place to run the business. I don't have to import or export information to run reports or go through multiple programs to send out reminder texts, ring up a client to check out, and check hours worked by employees. Cons There are a few things that the system just doesn't do intelligently where I have to override certain scheduling rules (Example: if an appointment was scheduled in room 2 with one girl, and i want to change it to another girl, it will not automatically switch it to room one. It will just say it isn't available.) So I have to go through round-about ways to override it to get it done, but those are just nit-picking. Review Source Response from Mindbody February 1, 2017 Thank you for your detailed feedback Lindsey. We appreciate it and are so happy that Booker is working well for you and your business. You rock! Thank you for using Booker! - The Booker Team LG Laura G. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Lots of features, that don't work." November 26, 2023 2.0 The system does not work as it is supposed to, I have spent too much time calling support without anything getting resolved. The time an energy spent on using this system is not worth the price. Pros I liked the appointment booking system. Easy to use and works without any problems. Cons I have had booker for over 7 years. The system is really flawed and has a lot of bugs. Reason for choosing Booker I chose booker at the time because a friend recommended it. We are both switching to another company. Review Source VR Verified Reviewer Emergency Physician Hospital & Health Care Used the software for: 2+ years ### "Poor Customer Service" August 2, 2018 1.0 Pros It did give you a tracking method for services & products sold. It generated a monthly sales tax report Cons Booker charged us a "marketing" fee for months on end. Apparently the marketing product was not what we were sold - that is the ability to generate marketing campaigns to a specific demographics. Instead, it was an "automatic discount" offered to patients that motivated them to wait for follow up services so that they got them for a deeply discounted fee. Booker took credit for selling these services due to their discount program. In the end all they did was to sell price not quality. Quality should be what spa services are all about! If price is the final objection then it should be in the hands of the provider to decide what discount is appropriate. In order to sell more than one unit of Botox, we had to pick from an assortment of quantities of Botox to equal todays purchase. The software is not user friendly and the predefined reports are weak at best. It was not a management tool! Worse it did a horrible job of taking the place of our former hosted spa services software. When it came time to leave, they stole our data, gave us a few excel files and redacted them after a few months. I would neither recommend the product nor would I EVER purchase from this vendor again. Review Source AA Amy A. Owner/Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Please do not choose Booker" December 15, 2016 2.0 Booker has features that real you in but the functionality is antiquated, the "exceptional" customer service is non-existant once you have signed a contract and the features promised in the demo are not all delivered. I consistently get the answer that they are sorry but that feature is not part of the package you purchased - even though my sales rep assured me that it was when I asked him about it many times. There has never been an attempt to make it right or even console me for my trouble. The conversion cost me hundreds of dollars in changes needed to my website and credit card purchasing - many of which turned out to be inaccurate information provided by Booker that still did not fix my problems. Moreover, the software has so many layers and steps to basic operations - it is a way to labor intensive to use. As a small business, your resources can not be tied up in having to change your schedule in three different places just to schedule a client after hours or to have to manually look up each gift certificate number - it doesn't stick with the client when purchased. Come on Booker - these features have been available for years! Booker was a really bad decision on my part and I am looking for something else to replace it with that won't cost me as much to convert. They really did me wrong- whatever you do, don't take the Clover package as this is the software I am working with. They don't tell you ahead of time that it is a different program you than what they demo to you. Pros Ability to create series Cons The company is not upfront or honest. The software is antiquated. It is way overpriced for what you get. Ease of use is not there - it takes multiple steps to complete simple basic tasks. Customer service is not only lacking, they are often rude and incorporate good cop/bad cop techniques to blur the fact that they do not intend to fix your problems at all. Review Source Response from Mindbody January 26, 2017 Amy, We're very sorry that your experience with Booker has not been optimal. We'd love to chat and help you work through these issues if possible. Please contact support@booker.com. Thank you, - The Booker Team VR Verified Reviewer Consultant - Infrastructure & Network Performance Telecommunications Used the software for: 2+ years ### "Please do not purchase Booker" May 31, 2018 1.0 Pros Booker was a good software for the first few months but has been nothing short of a nightmare for the past 2 years. Promise after promise to improve the platform and engineering reasonable redundancy and diversity have all been unfulfilled. If you decide to use Booker, I promise you will experience long outages (sometimes over 2 hours). If you visit the Booker Status Page the day after an outage, it will be as if it never happened. Poof! Cons Booker has not changed or improved since the acquisition by MindBody. My guess is that it will take them months/years to undo the mess created. I feel for the Booker Customer Support team having to make their best efforts to support clients when they often have no clue what the root cause of an outage or system issues is. Review Source JA Jennifer A. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Booker" July 7, 2023 3.0 It was good, it was our first booking system so it worked at the beginning since we ere not sure what we needed. Pros I liked the ease of clients being able to book online and how it integrated into our website. Cons Clients could not purchase their sessions, packages, or memberships online, also their forms were not available when we first started, and the check out process was not the easiest. Review Source IR Ivona R. reviewer Computer Software Used the software for: 1-2 years ### "A Very Useful Tool for Every Business" December 24, 2022 4.0 I use Booker as our point of sale system in a number of locations since everything is in one place, simplifying our work. I've tried seven other point-of-sale programs, including Salon Iris, Square, Micros, and others, but none of them compare to Booker as a POS program for salons. Pros Staff scheduling and operating hours are simple to do and follow to.There are so many options for categories to pick from, and I appreciate that you can create your own, so it's easy to add and remove services from our menu. Cons Too many errors and issues with making appointments. Sometimes it will state there is no personnel on duty or the service won't appear on the menu. Refreshing the page and logging out and back in again won't always work. Review Source TR Tom R. Owner / Operations Director Hospitality Used the software for: 2+ years ### "Gregory O - Superb Customer Service Experience" November 25, 2016 5.0 I want to sincerely thank Booker for the excellent service provided by Gregory O, during several recent requests we made; He has gone above and beyond, even supplying me with a level of data and assistance I was previously told would not be possible to get. He did it in an extremely expeditious and efficient manner and again affirms our confidence that Booker is the leading platform in our industry. Thanks again for providing such a great business tool and we look forward to using booker for many years to come. Pros The "all in one nature" of the platform but also the ability to have an online store that links to our actual inventory and pricing levels in real time. The confirmation email for appointments are a great asset to in terms of revenue loss prevention and saves time for our staff, not to mention our clients love the convenience. The pre-authorization of credit cards is a great function again for loss prevention. Cons 1, There have been times recently were the downtime or stability (slowness) of the platform has not been acceptable. 2, The ip lock function only works with v4 ip addresses (most ISP's are now using v6's rendering the function useless unless you pay extra for static IP's. Review Source Response from Mindbody November 28, 2016 Tom - thank you for the great review and feedback on how we can improve Booker. I'll be sure to pass this along to our product team. Thanks! - Jason AS Amanda S. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "So far - so good!" August 26, 2016 5.0 I've worked with the Booker system for 8 months now, and I've definitely enjoyed my experiences with it. We receive near live updates whenever there is an issue with the system - instead of being left to guess, as with other Spa software systems. I've found it to be clean, well designed, aesthetically pleasing, simple to understand, and full of hidden abilities that I have found to be extremely helpful in the management of our organization. Although there are a few capabilities I wish it could offer, Booker is genius at what it does already. Pros \- Ease of use - Mobile application - Partnership with Frederick - Easy to book online - Aesthetically pleasing - Easy access to customer service (with real people!) Cons There are certain limitations to the software that I don't quite endorse, and would love to have more accessibility to customize the features inherent in the system. For instance, we would love to be able to format, on our own, the infrastructure of the Administrator, Reservationist, and Staff roles to allow for certain levels of access to information. Although we have found a way to "Macguyver" the system, we'd love for there to be a more direct system for integrating digital SOAP notes, as well as intake form and profile management by the client when they log in to book an appointment. There have been other, very slight issues, which have caused some annoyance to our clients - such as the automatic CC authorization process when opening orders, or when clients are unable to cancel upcoming appointments online at their convenience (so long as it does not violate our 24-hour policy). Review Source LL Lori L. Business Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Frustrating and inconsistent" August 3, 2017 4.0 The ability to serve multiple locations and the ability to book appointments and sell retail simultaneously. Pros I like the fact that Booker can be used for multiple locations and is helpful with daily, weekly, monthly, and yearly statistics. I can use the data to determine what I need to do differently regarding sales, promotions, etc. I can also use the data to determine what services, promotions, etc. are going well and should definitely be continued. Cons The customer support is lacking. It has been so frustrating to speak to so many different reps. The notes they take and calls they log has been very inconsistent, making follow-through to a resolution impossible. Even when issues have been pushed through to technical support or the development team, we have gotten little to no helpful feedback. I feel the software could use some updating to improve on the ease of use. Mostly, I feel customer support reps should be trained to actually offer "support," rather than offer a "pat" answer and such as, "This is not a Booker issue," or "I can't really tell you why that is happening, call us again if the problem reoccurs." Overall, our experience has been frustrating. In all fairness, our particular "case," which includes many different issues has been escalated to someone in management, but this has taken several months. Review Source Similar Products Featured