# Booker Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Booker the right Appointment Scheduling solution for you? Explore 981 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/90708/Booker/reviews --- Booker 4.1 (981) [View alternatives](https://www.capterra.com/p/90708/Booker/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 6th, 2026 # Reviews of Booker Ease of use 4.1 Customer Service 4.1 ## Pros and Cons in Reviews Simple daily operations interface 86% positive reviews out of 212 Most reviewers find ease of use essential, highlighting clear layouts, customization, and efficient daily management. Frequent glitches impact business 78% negative reviews out of 192 Most reviewers report bugs and issues cause system crashes, slowdowns, and interruptions during critical business hours. Katherine H Office Manager, 2 - 10 employees. "It's impossible to teach to new staff, the bugs are frustrating, and the server downtime is unacceptable." Accessible training and onboarding 89% positive reviews out of 72 Most reviewers report training and learning curve is manageable, with helpful materials and fast staff onboarding. Unreliable payment processing system 68% negative reviews out of 135 Some reviewers indicate credit card processing is problematic, with integration issues, delays, and confusing transaction handling. Corinne O Director of Business Operations, 11 - 50 employees. "Had to leave the service and move to another scheduling company during our busy holiday system as we were losing revenue due to the issues and inability to check clients (who use credit cards) out! " Intuitive navigation for all users 100% positive reviews out of 34 Most reviewers describe navigation as straightforward, enabling quick access for beginners and experienced users alike. Disruptive and inefficient updates 66% negative reviews out of 50 Some reviewers describe software updates as inconvenient, causing downtime, slow performance, and frequent operational interruptions. ## Showing most helpful reviews Showing 1-25 of 981 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ashely S. Recruiter Consumer Services Used the software for: 2+ years ### "Book It!" October 11, 2018 5.0 Pros Booker is a godsend for so many salons. It is very user-friendly and they have implemented the use of embedded training videos for all the features; this is a wonderful tool and works very well for people who are visual learners, which most stylists happen to be. For salon managers and owners, Booker offers a variety of tools: time-clock, sales tracking, inventory, tip allocation, expenditures/budgets, etc. Being a web-based software, it's very easy to add a widget or embed a link on your website and/or Facebook page to allow customers to easily schedule themselves for services. In addition, there is a built-in point of sale system that makes it easy to check out clients without needing to switch over to another program and/or system. Cons The downside to being a web-based software: if the server is down or there is an issue with the website, you cannot access your calendar or your point of sale system. Booker has been awesome enough to provide a separate website where they allow you to report issues of the system being down and also announcing known issues. Their customer service makes up for this issue. Review Source RD Renata D. Owner Hospitality Used the software for: 2+ years ### "Good, but expensive " October 5, 2024 4.0 Worked with them for 5 years, love all the features, but with the economy the way it is, had to switch Pros Very complete with so many features, marketing and reports. Cons Charger are very, very high.. around $350/month plus the 3.5% and some flat fee cents on top of it Switched from [Setmore](https://www.capterra.com/p/122035/SetMore/) Needed more financial features and cash management Review Source TB Tonja B. Owner operator Alternative Medicine Used the software for: 2+ years ### "Booker software for RMT use" October 16, 2024 3.0 Basically it's very user friendly, but I've needed to also use a client management software as well. Pros E-commerce and online booking options are great, easy to use and customer service is very responsive. Cons Price is high and software does not have built in clinic insurance or client record management. Doesn't integrated with Moneris unless you pay for a 3rd party gateway Review Source JO Jasmine O. Salon owner Health, Wellness and Fitness Used the software for: 2+ years ### "Booker is great for a beauty service provider who is starting out " December 6, 2022 4.0 I was happy with system. It helped keep my business organized Pros I was happy using Booker for my business for the first few years. It had online booking, kept track of clients individual notes and offered package services that clients could buy Cons It wasn’t as advanced as other booking systems but was worth the monthly price Reason for choosing Booker It had online booking Switched from [Meevo](https://www.capterra.com/p/172058/Meevo-2/) Meevo was too new and had too many technical problems Review Source BB Brandy B. Massage Therapist/ Business owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Do Not be Swindled by Booker" October 6, 2023 1.0 Bookers sales team worked really hard to sell me on a contract and once it was signed the truth slowly came out. The features that I was promised do not work properly and the over all design & functionality of the software are outdated and slow. Pros The software keeps up with what rooms a service can be performed in as well as items that may be needed to complete a service, and that are available in limited quantity. They also recently came out with an AI receptionist feature for online booking. Which is why I switched over to them however non of the features work very well and with the credit card processing regularly not working I regret switching. They also flat out lied about the functionality of Booker to get me to sign a contract. Cons Their sales team is awesome but once you sign your contract, the customer service is garbage they do not care about you or the issues the software has and it is very apparent. Credit card processing is arguably, the most important aspect of any business and there’s is not working properly. It hasn’t been for years apparently, and they do nothing to fix it. Reason for choosing Booker The sales team works really hard to win me over. They made a lot of promises. And the AI receptionist is what really got me. It is supposed to be able to book appointments and take a credit card to hold those appointments. But as previously stated their system regularly declines cards for no reason. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Because Booker offered the ability to track resources that are available in a limited capacity to prevent double bookings for services like hot stones as well as had the option for room assignments, but the real main reason I switched was for the new AI receptionist feature which does not work properly at all. Huge waste of time and money. I will be switching back to vagaro Review Source JN Jeffrey N. Owner Retail Used the software for: 1-2 years ### "More disappointed than impressed" January 15, 2022 1.0 Poor experience. Sure, extra stuff was neat, but that's not what I got Booker for. We need a R E L I A B L E system. Not one that I have to always complain about. Oh, on that note, customer service wasn't helpful, but rather sarcastic and unprofessional. Extremely unhappy. The only time I actually had a decent experience was when I was cancelling. That was the most painless experience I had. The irony there. Pros The email marketing functionality and the reporting was great. Cons Beyond the email marketing functionality/analytical reporting, I am very disappointed. There is so much down-time with the software - unreliable. As a high volume, high end nail salon, we need to make sure that this cloud-based software is up 99% of the time, which was also their guarantee. During the busy summer months, the software would go down every other day. Absolutely unreliable. The user interface (UI) is so ugly compared to other modern softwares. There's a lag during the appointment bookings. Easy-of-use is a fail. Difficult to use as the software wasn't logically built. They probably need to rebuild from the ground up. Alternatives considered [Meevo](https://www.capterra.com/p/172058/Meevo-2/) Reason for choosing Booker Meevo doesn't have a trial available. How can you trust a product that you cannot test drive? WTF? That's what I call garbage. Switched from [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Fresha had a reliability issue as well, but on the user interface they were a 10/10. Easy to use. Modern. Many awesome features that we used frequently. If it wasn't for the reliable part, I still may use it. Review Source LB Laurie B. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Booker wants you to use endless work arounds because they can't get it right" November 23, 2020 2.0 I am stuck in Booker because I have been using it since 2014. My client data base and content are huge, they have been purchased by mindbody and I had hoped for an improvement, but its worse. Do not get stuck with this software, purchase something else. They require you to do work arounds because the software does not function properly. The reporting is shite. Please do your self a favor and look else where. I have tow spas and they are on different versions of booker. I have asked multiple times to be placed on one version or the other. Pros It has a lot of useful features, sadly very few of them work as expected. - membership processing - gift certificates - embedded special codes for marketing - pixels for marketing - cancellation policy implementation - customer service availability - appointment scheduling - sales reporting - freezing memberships - mail campaigns and marketing Cons ABSOLUTELY EVERYTHING with this software requires a work around. -I have lost members because the software randomly double and triple charges them each month and doesn't represent it in the recent orders tab so it looks as if it hasn't - freezing members is great, but then booker charges them for ALL the months they have been frozen - you cannot put special deals on for the holidays on gift certificates = no holiday gift certificate promos - special codes for marketing do not auto populate for orders and cannot be found from within the order - pixels for marketing from their marketing tools do not work - cancellation policy is great but if the person does not have a cc on file then you cannot close the order which makes it impossible to close the drawer at the end of the night - groups often book under the same name , booker requires you to CANCEl that appt rather than just changing the name - ridiculous -sales reporting is not customizable, past membership reporting cannot be done. it only shows current numbers regardless of the date you enter. kind of hard to measure growth -members may freeze their monthly billing, no benefits are accrued but when you take the freeze off it autocharges all previous unpaid months - customer service is available - but they are often unknowledgeable and can only submit requests to development and they take months even years before they fix your problem. - the marketing tab does not load on my booker if im running from chrome. Alternatives considered [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) Reason for choosing Booker It seemed more modern and sleek at the time. Seemed to offer better options and functionality. The customer service team was great and seemed like they would be on point. There was a time when I was referring our clients to them but had to stop because the feedback from them was so awful Choosing the Booker software was one of the worst business decisions I have ever made. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody was old and clunky, I switched after only a couple months of use. Review Source CN Chris N. Owner Consumer Services Used the software for: 2+ years ### "Know the Limitations of Booker" May 4, 2024 3.0 Negative. They really have a confusing business model. Booker vs Mindbody. Seems really obvious that they need to combine the two. Booker seemed like an afterthought. They upgraded it regularly when I started, then it became apparent that the upgrades were few and far between and really meaningless. The cancellation experience was nothing short of a nightmare. I can't believe how they treated a company that had been with them for over 3 years. You know these companies are in trouble when they try to hold you to a policy that says if you say nothing, your contract auto-renews for one year. Very deceitful. I don't recommend Booker, there are many better options out there. Pros It was far more capable than our previous scheduling software. It is fairly integrated solution that does client management, scheduling and POS. Cons Dealing with Booker reps. They are not genuine and you get the runaround a lot. There is a lot of turnover in the company. They are very pushy with their acquisitions like Reach and Classpass. Neither are worth your time. Review Source VR Verified Reviewer LMT Alternative Medicine Used the software for: 1-2 years ### "There are better systems out there for cheaper too" March 13, 2024 1.0 The customer services is terrible, the asigned you with a manager and if they are busy you can not get a hold of any one. The are also very rude. It very hard to conect with them when you have an issue. They like to locked you in with a contract. Most of booking systems out there allow you to cancel at any time. Pros the have a great couple massage systerm. d Cons a lot thing, like getting locked in a contract, event the sytem wasn't working for us we weren't able to dowgrade. They make it really hard for you to not cancel or downgrade. Switched from [Momence](https://www.capterra.com/p/229516/Ribbon/) Because customer service is terrible. you will be able to speak with your account manager for any reason. Review Source Katie S. Founder Health, Wellness and Fitness Used the software for: 6-12 months ### "Booker initially worked okay, but we are seeing progressively worsened issues with Version 2." February 16, 2018 1.0 Pros I do think the UI on the backend is easy and simple to use. I also like the ability to manage payroll, inventory, store CC securely to appointments/client profiles. Cons I am in the process of franchising my concept, Mylkbar, and am absolutely livid with the level of customer support and consistent lack of transparency. Coming from an enterprise software sales background, the companies I have worked for always were transparent with product roadmaps, glitches/bugs, and capabilities. Initially, Booker worked okay and we could live with the occasional kinks and glitches. Now, the issues are so bad that I spend 50% of my time dealing with Booker and am vetting other software that I may need to select to replace Booker. The primary concerns are as follows: 1) Poor integration with Clover. Do NOT GO ON BOOKER VERSION 2. It is not fully developed and has too many kinks. If you look at all of their enterprise, multi-location accounts (Drybar, Olive and June, Ten Over Ten, Blushington, etc) they are all on Version 1. Version 2 is riddled with glitches. We constantly have to hit the refresh button and clear the cache to ensure things run smoothly. That is NOT how cloud software is supposed to work. 2) Constant payment glitches. In the past month, we have over 10 instances with payment glitches. We have to then close out the transaction on the Clover and reconcile our books within Booker. This takes up an inordinate amount of time, frustrates my employees, and also costs me time and money if I have to get my bookkeeper involved. 3) Terrible UI for clients booking online. Clients can't select multiple services. They have to add a service to their cart, then go back to main page to select second service. This is also a MAJOR issue with group bookings, which account for a big chunk of our business. The group booking functionality in Version 2 is NONEXISTENT, therefore are phone rings ALL day with people asking how to book more than one person. 4) Version 2 is not supported in the Apple App Store. How did this even happen?! You introduce an app, which should be well vetted and readily available on your "newer" Version and then the app store declines it? Unreal. On top of this, Booker had a lot of Version 2 customers who had paid to develop/access the client facing app (like me) and just waited months with no response. 5) Terrible customer support. Booker's main clientele is the salon industry, yet customer support is not available on weekends?! What a joke. I was told support was available daily when I signed up. Expect 20 minute hold times for chat support. Then, Booker will create an incident ticket and act like you are the only client experiencing that issue and then never follow up. I have unresolved tickets still open from last July, 2017. 6) Total lack of transparency. I may decide to stick with Booker and pay for access to their APIor revert to Version 1 (which is so beyond ridiculous considering Version 2 \*should\* be better)... I have asked for details on the API and functionality, yet I have to upgrade my account FIRST and sign another contract?! At least the contracts are a 30 day back out... At least I am assuming that is the case. In short, I would not recommend Booker to anyone UNLESS they miraculously address these issues in the short term. My guess is that Booker is understaffed and underfunded. I think Booker bit off more than they could chew with Version 2. Just go and talk to any business using Booker (even those enterprise accounts) and they will happily share their experiences with you. Oh, and I have complained about all of the above to a Director of Product Development and their Director of Customer Support. After I got extremely angry and basically demanded a dedicated support rep, my voice is finally being \*somewhat\* heard, but I am still not satisfied. We just experienced another major payment glitch today. I am making my review public, so feel free to reach out to me via LinkedIn if you have questions. Review Source CW Celeste W. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Just switched BACK to Booker from another booking software" July 25, 2019 4.0 We have been using Booker in my business for years and earlier this year we were convinced by another booking service (the big name in our industry) to switch over. It was one of the worst decisions we have made. After 4 months of giving it our best try and much frustration over the new booking system's lack of features, unhelpful reporting options and staff frustrations, we switched back to Booker and THAT was one of the best decisions we made. Booker is the BEST platform for service based booking and the back end reporting of that kind of business. I do wish their customer service was as good as the other one we tried but it is not nearly as responsive. We are happy to be back though!! Pros Ease of scheduling, quick to learn/intuitive platform, broad range of reporting options. Cons The customer support could be faster and more helpful. The client end of scheduling could be easier for the client. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Booker Negative reviews from staff who used Mindbody in other clinics. Review Source TH TONYA H. Practice Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Booker is a very useful tool in our Spa" December 11, 2019 5.0 Very pleased. We've been using it since day 1 in our Spa -6 years. Like I said before, really like the add-ons of \[SENSITIVE CONTENT HIDDEN\], for Marketing; and \[SENSITIVE CONTENT HIDDEN\], for never missing a call. Pros You can be very thorough in booking your appointments. Especially like the details tab where you can add notes for each client & can even scan pages into their account. Can easily see their appointments & past orders. We like the add ons to the software, as well - \[SENSITIVE CONTENT HIDDEN\] Cons Sometimes, when you make a mistake, it's hard to back out of it, especially with payments. You just have to force other transactions to make the outcome that you needed in the first place. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Booker Booker just seemed to be a better fit and a better value for our money, for what we needed in a booking system for a small operation. Review Source CS Cassandra S. Esthetician Retail Used the software for: Less than 6 months ### "Booker is great for spas" March 13, 2025 5.0 It is easy to schedule clients and view the overall schedule for the day. Pros Mobile access across the board and ease of use. Cons Booker has been fantastic in the spa setting. Not sure what could change at this time. Review Source KP Kristin P. Other Apparel & Fashion Used the software for: Less than 6 months ### "love booking my appointments on the app " September 3, 2024 5.0 Very good. easiest booking online I've come across as a customer Pros easy to pick my service and schedule with the right person. Cons signs you out if you're not active on the app Review Source CB Charles B. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Are the Other Reviewers Using the same Booker as Myself: Terrible App" February 26, 2023 2.0 I can't believe that 956 people left a review on this website and the average is 4.10! My best guess is you are only using the software as a glorified version of paper schedule book. If you are using more than just the most very basic functions of this software you would know just how bad it is. Again not boasting, but I have multiple IT related degrees and various certifications plus 25+ years experience in various IT roles. I say that to tell you that we would be spending a fortune on tech support to help us, hours on the phone with Booker and without a doubt we would have already switched to another brand of software by now. If I had the time, I would research other products and switch tomorrow. Unfortunately I wear MANY hats at this business and also have my own online marketing and analytics business, so I'm resigned to make the most of it for now. One last thing, I was told that Mindbody bought Booker to use it solely for hair salons, spa, barbers and similar types of businesses. I notice quite a few reviews on here that aren't remotely related to the Beauty industry. I can also tell you that the software still has categories like Transportation, Swimming, Soccer, Auto Repair, Floral, Electronics repair and many more when setting it and the services up. Pros It's hard to list any pros when there are so many cons to this App. Cons Too many issues to list. There are literally options on the App and on the web version that do not work. I mean I have literally called Booker support to discuss an option I am looking at to find out it doesn't currently work. The least they could do is remove the option to save people from wasting their time. There are options that are available that have not worked in the nearly 3 years we have been using the software. I've sent trouble tickets to support and received replies that were not even related to the question I asked. I'm not boasting, being sarcastic, etc, but I guarantee you that I know more about the Booker software than their Level 1 Techs and probably more than some Level 2 techs. Reason for choosing Booker It sounded better during the demo. Ability to choose my own CC processor saved us hundreds of dollars per month. I'd like to not that I was literally lied to during the demo. As previously mentioned there are features that have not worked since we signed our contract nearly 3 years ago. I should also note that they did not offer a trial period whatsoever. It didn't take me too long to see why. They literally have option in the software that are also discussed in their outdated support site that are not functional. The reps will literally tell you that doesn't work! Review Source ED Efraín D. Partner/Operations Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Booker is not what it use to be" April 14, 2017 2.0 So after 4 years of being loyal Booker customers/users and thousands of dollars paid for their lackluster service, we have decided to jump ship and started looking for a more reliable & less restrictive online booking software. We have had our complaints about Booker since day one because of how it is very restrictive on what our spa system administrators are allowed to do. We have always gotten the usual "oh you can not do that because we want to advice our clients on best business practices." Then we will counter by asking the Booker rep if they realized that the actual management team on site at the spa would know what's best for our day to day operations? Which we they always point us to their make recommendations page or they would claim to submit it to their development team, which neither ever received any follow up. So after many attempts to get them to make their system more intuituve and flexible for our day to day operations, we quite frankly gave up and just dealt with the system. And now we have their system performance take a rapid decline, which started well over a year ago. We even purchased new computer systems and increase our internet speeds in hopes of speeding up the system but nope, that didn't help what so ever. Their customer service has also gone to poop, the reps use to be somewhat knowledgeable on how to use Booker and nice. Now they don't seem to care about your issues and pretty much do not accept any responsibility or accountability on behalf of Booker on how the system performance has gone to poop, right along their customer service. Just last night when I inform a rep that we our fed up with the system performance and the numerous temporary "work arounds", that we have no choice but to start looking for another service. They replied with "sorry to hear that, let us know what we can do to help with the transition." Really!?! That was the cherry on top. Booker has failed to realize that we are their loyal paying customers and their poor performance is being transferred on to our loyal paying customers which we will not accept because we do value our loyal customers. So some words of advice to Booker on best business practices, don't screw your customers. Pros Lots of features Cons Not intuituve or flexible enough for day to day operations. Too many restrictions on in house system administrators. System performance is not good at all. Review Source Response from Mindbody May 4, 2017 Efrain - We're sad to hear you're leaving Booker and have been unhappy with the platform. If you're up for it, we'd love more information on which features you find restrictive and how we can address that feedback. Thank you for using Booker for this time. We appreciate your business. Best, - The Booker Team AB Angelica B. University Intern Pharmaceuticals Used the software for: I used a free trial ### "Enhance Your Salon's Success with Booker's Integrated Business Management Platform" June 11, 2023 5.0 Although I did not actively work in salon management during my internship at the university in pharmaceutical product development and research, I did get the chance to learn more about Booker's features and functionality. Booker was a useful tool for improving our scheduling procedures and keeping client information as a member of a small team in charge of planning events and appointments. Smooth transactions and inventory management were made possible by the software's user-friendly interface and integrated point-of-sale system. Despite the fact that my knowledge of Booker was limited, it gave me a peek of what it might do as a whole salon management system. Pros A wide range of features provided by Booker simplify salon and spa operations. Its user-friendly interface makes staff organization, client administration, and appointment scheduling easier. The software's integrated point-of-sale system allows for easy inventory management and transaction processing. Automated email campaigns and loyalty programs are only two of the marketing techniques that Booker uses to draw in new customers and keep the ones it already has. The reporting and analytics tools enable data-driven decision-making and offer insightful information about business performance. Booker gives salon professionals and owners the tools they need to streamline their business operations and improve client satisfaction with the help of its configurable features and mobile app. Cons One drawback of Booker is its somewhat expensive cost, which could be problematic for independent or smaller salon businesses with tight funds. Some users could first have a steep learning curve that makes it difficult to become skilled in using all the capabilities. Although Booker provides a wide range of functions, some specialized or niche salon businesses could need more modification or integration with specialized software. There have been sporadic reports of technical issues or system slowdowns, which could affect how effectively salon operations run and how the user experience is. Review Source LT Lindsey T. Office Manager Consumer Services Used the software for: 2+ years ### "Complete Program" January 24, 2017 5.0 I love using Booker because it truly does everything I need it to. Not only is all your customer tracking in one place, I can easily override a schedule, track inventory, check my estheticians clock-in and out times, but all the merchant services and marketing with Frederick is also build in to make it a complete system. If I ever have a question, there are so many way to easily get it answered. Usually if I'm wondering, someone else has been too- so I can find it in the community boards, but if its truly technical, the chat is a quick and convenient way that I can still answer the phone as it rings, because the help line isn't tying up the phones or my hands. Frederick tracks emails, so if a client says they never got a reminder, I can double check that the system did indeed send one and with texts working better, more clients are loving the frequent reminders. Having the app option allows me to track the schedule from home also. Truly, I've looked at other software programs, but they just can't stand up to what Booker is able to do. Booker is just faster, easier, sleeker, and more intelligent. Pros Integration of scheduling, merchant services, marketing, reporting. Everything I need in one place to run the business. I don't have to import or export information to run reports or go through multiple programs to send out reminder texts, ring up a client to check out, and check hours worked by employees. Cons There are a few things that the system just doesn't do intelligently where I have to override certain scheduling rules (Example: if an appointment was scheduled in room 2 with one girl, and i want to change it to another girl, it will not automatically switch it to room one. It will just say it isn't available.) So I have to go through round-about ways to override it to get it done, but those are just nit-picking. Review Source Response from Mindbody February 1, 2017 Thank you for your detailed feedback Lindsey. We appreciate it and are so happy that Booker is working well for you and your business. You rock! Thank you for using Booker! - The Booker Team LG Laura G. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Lots of features, that don't work." November 26, 2023 2.0 The system does not work as it is supposed to, I have spent too much time calling support without anything getting resolved. The time an energy spent on using this system is not worth the price. Pros I liked the appointment booking system. Easy to use and works without any problems. Cons I have had booker for over 7 years. The system is really flawed and has a lot of bugs. Reason for choosing Booker I chose booker at the time because a friend recommended it. We are both switching to another company. Review Source VR Verified Reviewer Emergency Physician Hospital & Health Care Used the software for: 2+ years ### "Poor Customer Service" August 2, 2018 1.0 Pros It did give you a tracking method for services & products sold. It generated a monthly sales tax report Cons Booker charged us a "marketing" fee for months on end. Apparently the marketing product was not what we were sold - that is the ability to generate marketing campaigns to a specific demographics. Instead, it was an "automatic discount" offered to patients that motivated them to wait for follow up services so that they got them for a deeply discounted fee. Booker took credit for selling these services due to their discount program. In the end all they did was to sell price not quality. Quality should be what spa services are all about! If price is the final objection then it should be in the hands of the provider to decide what discount is appropriate. In order to sell more than one unit of Botox, we had to pick from an assortment of quantities of Botox to equal todays purchase. The software is not user friendly and the predefined reports are weak at best. It was not a management tool! Worse it did a horrible job of taking the place of our former hosted spa services software. When it came time to leave, they stole our data, gave us a few excel files and redacted them after a few months. I would neither recommend the product nor would I EVER purchase from this vendor again. Review Source AA Amy A. Owner/Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Please do not choose Booker" December 15, 2016 2.0 Booker has features that real you in but the functionality is antiquated, the "exceptional" customer service is non-existant once you have signed a contract and the features promised in the demo are not all delivered. I consistently get the answer that they are sorry but that feature is not part of the package you purchased - even though my sales rep assured me that it was when I asked him about it many times. There has never been an attempt to make it right or even console me for my trouble. The conversion cost me hundreds of dollars in changes needed to my website and credit card purchasing - many of which turned out to be inaccurate information provided by Booker that still did not fix my problems. Moreover, the software has so many layers and steps to basic operations - it is a way to labor intensive to use. As a small business, your resources can not be tied up in having to change your schedule in three different places just to schedule a client after hours or to have to manually look up each gift certificate number - it doesn't stick with the client when purchased. Come on Booker - these features have been available for years! Booker was a really bad decision on my part and I am looking for something else to replace it with that won't cost me as much to convert. They really did me wrong- whatever you do, don't take the Clover package as this is the software I am working with. They don't tell you ahead of time that it is a different program you than what they demo to you. Pros Ability to create series Cons The company is not upfront or honest. The software is antiquated. It is way overpriced for what you get. Ease of use is not there - it takes multiple steps to complete simple basic tasks. Customer service is not only lacking, they are often rude and incorporate good cop/bad cop techniques to blur the fact that they do not intend to fix your problems at all. Review Source Response from Mindbody January 26, 2017 Amy, We're very sorry that your experience with Booker has not been optimal. We'd love to chat and help you work through these issues if possible. Please contact support@booker.com. Thank you, - The Booker Team VR Verified Reviewer Consultant - Infrastructure & Network Performance Telecommunications Used the software for: 2+ years ### "Please do not purchase Booker" May 31, 2018 1.0 Pros Booker was a good software for the first few months but has been nothing short of a nightmare for the past 2 years. Promise after promise to improve the platform and engineering reasonable redundancy and diversity have all been unfulfilled. If you decide to use Booker, I promise you will experience long outages (sometimes over 2 hours). If you visit the Booker Status Page the day after an outage, it will be as if it never happened. Poof! Cons Booker has not changed or improved since the acquisition by MindBody. My guess is that it will take them months/years to undo the mess created. I feel for the Booker Customer Support team having to make their best efforts to support clients when they often have no clue what the root cause of an outage or system issues is. Review Source JA Jennifer A. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Booker" July 7, 2023 3.0 It was good, it was our first booking system so it worked at the beginning since we ere not sure what we needed. Pros I liked the ease of clients being able to book online and how it integrated into our website. Cons Clients could not purchase their sessions, packages, or memberships online, also their forms were not available when we first started, and the check out process was not the easiest. Review Source IR Ivona R. reviewer Computer Software Used the software for: 1-2 years ### "A Very Useful Tool for Every Business" December 24, 2022 4.0 I use Booker as our point of sale system in a number of locations since everything is in one place, simplifying our work. I've tried seven other point-of-sale programs, including Salon Iris, Square, Micros, and others, but none of them compare to Booker as a POS program for salons. Pros Staff scheduling and operating hours are simple to do and follow to.There are so many options for categories to pick from, and I appreciate that you can create your own, so it's easy to add and remove services from our menu. Cons Too many errors and issues with making appointments. Sometimes it will state there is no personnel on duty or the service won't appear on the menu. Refreshing the page and logging out and back in again won't always work. Review Source EC Emily C. Spa Manager Cosmetics Used the software for: 2+ years ### "Booker Review " January 24, 2017 5.0 We love Booker here at our spa. I love the features we use for creating yoga classes and memberships as well. It's very easy to use in that aspect. Scheduling appointments is a breeze and checking customers out couldn't be easier. I do wish there was a way to put notes onto gift card codes or under a customer's name so that if there is any confusion with an order or if someone gave their gift card to someone else, we could go back and see who they gave permission to use that gift card. Another thing that would be a great feature to add to Booker is the use of storing a client intake form on a client's file in the system. If we were able to take a photo of a signed client consent form with all of their information on it and upload it to Booker as a PDF file, it would be truly magical. Paper piles up... we would love to go digital :) Pros The ease of scheduling. It is simple to teach new people and services just pop up when you start typing them. I like that. Cons Sometimes the system can be a little bit slow. It is truly only difficult when there are lots of people waiting on you. Review Source Response from Mindbody January 31, 2017 Thank you for your excellent feedback Emily. We're thrilled that using Booker is working so well for your business. You can use the Document Storage feature to save information on clients as you mentioned in your review. If you have questions, please contact support@booker.com. Thank you for using Booker! - The Booker Team Similar Products Featured ## Related categories [Barbershop](https://www.capterra.com/barbershop-software/)[Salon](https://www.capterra.com/salon-software/)[Spa](https://www.capterra.com/spa-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.