# QGenda Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is QGenda the right Credentialing solution for you? Explore 68 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/90628/QGenda/reviews --- QGenda 4.2 (68) [View alternatives](https://www.capterra.com/p/90628/QGenda/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of QGenda Ease of use 4.1 Customer Service 4.2 ## Pros and Cons in Reviews JN Jimmy N MDMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “It’s ability to track the Number of days at certain rotations, as well as keeping track of vacation days makes recordkeeping easy.“ May 7, 2024 CD Courtney D Manager of Employee and Physician RelationsMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “the automated scheduling and rules set up seem to have hiccups or issues each time we try to fix them a different one would arise so i just stopped using the automation. If it worked or understood our complexity better somehow, it would make scheduling easier but i think our practice schedule and rules are too complex for the system to not counteract some of them along the line. “ May 10, 2024 SG Stephanie G Medical Staff Lead CoordinatorMedical Practice, 201 - 500 employeesUsed the software for: More than 2 years. “The tracking ability and report part of QGenda has really changed how our scheduling department tracks equality amongst our physicians.“ May 2, 2024 DS David S PresidentHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “They outsourced customer service and instead of having an indidivudl assigned to your account you have generic people who respond to issues“ May 7, 2024 CD Courtney D Manager of Employee and Physician RelationsMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “The layout of qgenda is user friendly and allows for easy editing complex schedules with a lot of different tasks and seats.“ May 10, 2024 FG Flori G CredentialingMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “I don't like the PDF format for the provider application, It should be a fill in boxes that we should be able to export if need it be.“ April 16, 2025 ES Erin S Credentialing ManagerHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: 1-2 years. “Qgenda has all the features needed for credentialing maintenance and they are releasing new additions at lightening speed.“ May 2, 2024 MS Megan S Practice AdministratorMedical Practice, 51 - 200 employeesUsed the software for: 1-2 years. “One thing I struggle with but am learning is that to perform a function, there is often a couple different areas something needs to be changed for that function to be executed. “ May 15, 2024 ## Showing most helpful reviews Showing 1-25 of 68 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer President, Pediatrician Hospital & Health Care Used the software for: 2+ years ### "Qgenda is worth it!" May 2, 2024 5.0 Pros Qgenda is a fantastic product. The algorithm has made our call schedule creation so much easier. Takes us a fraction of the time it used to. Customer support has been great throughout! Highly recommend. Cons Still requires some tweaking once the schedules are made Review Source KF Kahlil F. Credentialer Health, Wellness and Fitness Used the software for: 6-12 months ### "QGenda Portal" April 21, 2025 5.0 So far its been great. In the beginning like all portals its something new to pick up on but now its great. Pros I like how it populates the applications already filled out. It makes the credentialer process much easier. Cons Nothing yet. We are still learning the ins and outs. I am learning new things everyday. QGenda is very easy to use. Review Source BS Bryan S. Scheduler Hospital & Health Care Used the software for: 2+ years ### "EMI review" May 7, 2024 3.0 Impersonal customer support. Our previous scheduling program had a support staff who new our organization Pros Ability to customize subgroups within our organization Cons Too complex to manage without Customer support Review Source ES Elle S. Administrative Coordinator Medical Practice Used the software for: 1-2 years ### "Credentialing Sucks (but QGenda makes it better)" April 11, 2025 4.0 A great and mostly friendly way to onboard providers, a nice central hub for all things credentialing. Pros Keeps all of our information in one place. Cons It does not "talk" to other credentialing applications. Review Source JR Jessie R. Credentialing Specialist Medical Practice Used the software for: 6-12 months ### "Excellent Service and Easy to Use Credentialing " April 18, 2025 5.0 Friendly and quick customer service. My questions all get answered and I can get one on one help when needed. Pros I love the organization of the program and being able to customize what the provider and the users see. Cons It would be great to be able to customize the Dashboard according to the user is. Review Source AO Angela O. Medical Staff Coordinator Medical Practice Used the software for: 2+ years ### "QGenda Review" May 14, 2024 5.0 I used to have great customer service support and felt like we mattered to the business, we have been with them for over 10 years. The products are easy to use, extremely handy and great. Pros Ease of use, versatility, mobile access, having everything all in one place, scheduling and credentialing. Cons The new customer support system without having a dedicated person or two that we contact when something is wrong it takes much longer to get things resolved than it did for the first 10 years we used the product. Review Source MS Mitchell S. Neonatologist- Medical Director Medical Practice Used the software for: 2+ years ### "Easy scheduling software" May 14, 2024 5.0 Pros Qgenda is easy to use in both creating and documenting an existing schedule. It is easy to modify as needed and is a great way to keep track of how much each physician is working. Shifts can also be counted. Cons I don't love the calendar function. It is difficult to display a calendar for nonusers to see. We like to post our monthly calendar and nonusers don't need the details that users do. Review Source RS Rebecca S. Practice Administrator Medical Practice Used the software for: 2+ years ### "Radiologist Schedule" May 14, 2024 5.0 Pros Easy to use and set up. When looking for product, Qgenda was the only one that fit. Cons I can’t think of anything that we really don’t like. Reason for choosing QGenda We looked at different products before we came across Qgenda. Qgenda fit our practice the best. Review Source CD Courtney D. Manager of Employee and Physician Relations Medical Practice Used the software for: 2+ years ### "Qgenda Review" May 10, 2024 4.0 Pros The layout of qgenda is user friendly and allows for easy editing complex schedules with a lot of different tasks and seats. Cons the automated scheduling and rules set up seem to have hiccups or issues each time we try to fix them a different one would arise so i just stopped using the automation. If it worked or understood our complexity better somehow, it would make scheduling easier but i think our practice schedule and rules are too complex for the system to not counteract some of them along the line. Review Source SG Stephanie G. Medical Staff Lead Coordinator Medical Practice Used the software for: 2+ years ### "QGenda review" May 2, 2024 5.0 I would recommend QGenda to anyone who asked for a good web-based scheduling platform. QGenda support has always been very responsive if we do need help with anything or have question. The initial set-up with QGenda went perfect and was a very smooth process. Our account managers were the best! Pros I like how user friendly QGenda is for the users and admin. The tracking ability and report part of QGenda has really changed how our scheduling department tracks equality amongst our physicians. We used to do all of our tracking by hand which of course leave room for human error so with us being able to pull these statistics in the stats tab is life changing. Cons Some of the newer updates that are available add to our workflow slightly. I do wish there was more options to turn off/on these updates. Review Source HK Henry K. Physician Health, Wellness and Fitness Used the software for: 2+ years ### "The best schedule software" May 2, 2024 5.0 Excellent company selling a superior product Pros Ease of use and reliability. As simple or as complex as needed. Cons Modifying rules can be a challenge for some issues Reason for choosing QGenda no real competition for our group to consider Review Source AW Ari W. Administrator Hospital & Health Care Used the software for: 2+ years ### "Qgenda is a Great Workforce Management Software" May 7, 2024 5.0 Pros Qgenda is easy to use and does a great job at automating what would otherwise be a daunting task. Cons No real cons. However, I wish the Administrator view could easily see how many vacation days a doctor has available without running a report. In other words, the Administrator should be able to view this information just like the physician. Review Source CH CHERRI H. Schedule Coordinator Medical Practice Used the software for: 2+ years ### "QGenda Queen" May 8, 2024 5.0 overall its a great scheduling software. Pros I love the ease of access and use especially on mobile device Cons Everything is great. Would definitely recommend Review Source RS Roger S. Practice Administrator Medical Practice Used the software for: 6-12 months ### "QGenda Credentialing Simplified" May 3, 2024 5.0 Despite the setup taking time as any new program does, I cannot speak more highly of QGenda. It is very intuitive and similar in operation to CAQH. It has a logical layout that makes using it relatively easy. Pros I use the credentialing feature of QGenda. Its ability to collate and streamline the process and timeline to tracking providers' upcoming expiring licenses, certifications, etc is super helpful and stress-reducing. It has truly revolutionized my ability to stay on top of the process. Cons The initial setup was time-consuming as is to be expected when you are collating and having to digitize documents which have often been just in paper format. Reason for choosing QGenda We were already using QGenda to track provider PTO requests and schedules. Review Source MP Megan P. Operations Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to use" May 2, 2024 5.0 I dont think we could run our office as smoothly without it. Pros Qgenda is very easy to navigate and our docs love it! Cons I have none. Everything is really easy! Review Source JG Jama G. Credentialing Coordinator Medical Practice Used the software for: 2+ years ### "Game Changer for Credentialing" November 6, 2020 5.0 There is just not enough space here to list all of the benefits our company has gained because of Credential Genie. We frequently use the reporting feature for listings of various data. If we need a list of NPIs or state licenses, the information can be pulled into a spreadsheet instantly. We have also been able to make sure we have all necessary documents on file for our practitioners. Whether it is a license with an expiration date or a training certificate, we no longer have to search through paper files to track them down. Ultimately, Credential Genie has saved us hours of work and I cannot recommend this product enough to the medical community!! Pros Prior to our company's use of Credential Genie, we had a very outdated program that tracked licenses. The process of tracking expirables was extremely time consuming. As our group of practitioners continued to grow, we knew we needed a system that could automate that process. Credential Genie has been a game changer for us. I love the organization of the dashboard and that we are notified 90 days prior to the expiration date of a license. Cons There is not one aspect of Credential Genie that I do not like (or love)!! Review Source Response from QGenda November 9, 2020 Thank you Jama! We appreciate your kind words. We are constantly improving our software and positive feedback like yours makes it all worth it. BD Brandi D. Scheduling Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Qgenda is a Great Scheduling Tool" December 13, 2023 4.0 Overall I have had a great experience with QGenda and have really enjoyed the ease of the scheduling portion Pros I really love the drag and drop feature for the schedule, and the large range of reports available Cons Doing the initial set up of new providers is a little complicated. Reason for choosing QGenda QGenda has more features and reports than the others Review Source PW Phyllis W. Practice Facilitator Medical Practice Used the software for: 2+ years ### "Grest time saver" January 3, 2022 5.0 I have great support from Qgenda when I have questions and the training was well done Pros Both management and providers can see the schedule, can see who has already asked off and it updates in real time that can be viewed in the app. Cons We are really quite pleased with thee product and do not have any complaints. Very easy to use on both sides. Reason for choosing QGenda best features for how we do our providers schedules Review Source TL Thanh L. Physician Hospital & Health Care Used the software for: 1-2 years ### "Good program can use some improvement " June 4, 2021 4.0 If you can fix the app function so that it runs smoother, Q Genda would be much easier to use. Pros I am able to self schedule on Q Genda. This function is relatively easy to use. Also the option to see who’s on call each day is also very convenient and easy to use. Cons The app it’s self works about five out of 10 time. For some reason there are many times that it would not open. The app also crashes a lot which makes it a paid as we need to open this every day. Review Source TN Terrie N. Administrative Assistant III Used the software for: 2+ years ### "I find QGenda easy to use, easy to read and support is fantastic." June 8, 2018 5.0 Pros It is easy to use and see what coverage is missing and who is available to fill missing tasks. I like that everyone sees same thing but that I can also make notes private if I choose. Support from Qgenda is fabulous. Cons I do not like that you cannot delete tasks with a date range like you can when you add them. I also wish that everyone could read what the note says if it is not marked private. Review Source SC Suzette C. Hospitalist Hospital & Health Care Used the software for: 1-2 years ### "Easy Calender and Schedule" December 18, 2018 5.0 Using it for my job Pros It is easy to use, and I can see my schedule in advance and know when I am actually scheduled to work. Easy to synchronize my calendar Cons Nothing negative to say. It is really easy to navigate. Review Source VR Verified Reviewer Nurse Practitioner Hospital & Health Care Used the software for: 1-2 years ### "Easy scheduling platform" April 28, 2019 5.0 Pros From a user standpoint, this has made the process of requesting time off and looking at overall scheduling plans much easier. Cons I actually really like this and feel it is user friendly. I use the mobile app and desktop version and have not run into any problems. Review Source AD Amelia D. Program Manager Hospital & Health Care Used the software for: 2+ years ### "Excellent for Busy Medical Service" December 3, 2025 4.0 Excellent! Managing so many different people is actually much less painful using Qgenda than a more old-fashioned system like Excel or even TigerConnect. Pros We use Qgenda to manage a schedule of over 60 individual physicians, residents, and technologists. The software is very user friendly. Adding someone to schedule using the drag and drop or copy feature is quick and makes complex scheduling simple. It is also easy to run reports to track time and review request limits for individuals. Cons It can be a bit complicated to add a new task or person to the software, requiring a lot of clicking and shifting of items. Customer service has been great at adding these items when we are unable to figure it out, however. Review Source LG Leah G. Credentialing Specialist Hospital & Health Care Used the software for: 6-12 months ### "Great Platform for Hospital Credentialing" April 17, 2025 5.0 I’ve had a really great experience with QGenda! My onboarding process was smooth, the training was clear and thorough, and the customer service has been consistently wonderful. I work two different jobs in credentialing, and I now have both organizations using QGenda—that’s how much I trust and enjoy using this platform! It’s made my workflow more efficient and helped me stay organized across both roles. Pros One of my favorite features is the ability to create and use email templates directly within the credentialing platform. It saves me a lot of time and helps ensure consistent communication with providers and references. I also really appreciate that I can send emails straight from QGenda without having to switch between systems—it helps keep everything organized in one place and makes my workflow more efficient. Cons I wasn’t happy with how my signable documents turned out after they were mapped by QGenda. The fields where the provider’s name or a date would auto-populate now appear as large, clunky rectangles, which makes the document look messy and unprofessional. Because of that, I’ve chosen not to use this feature. I would love to see cleaner formatting or more flexibility in how mapped fields appear on finalized documents. Review Source JM Jennifer M. Medical and Dental Credentialing Medical Practice Used the software for: 1-2 years ### "Loving the new updates!" April 16, 2025 4.0 Overall QGenda is easy to use for credentialing, there have been a lot of great updates and improvements that I've found helpful. Pros I like that I can keep track of document expiration dates, store documents, keep track of credentialed providers and locations all in one place. Cons I would like if templates that have been mapped could be searchable and deletable. It would be helpful if documents could be reviewed and redated/time stampped, some documents just need re-reviewed instead of having to refill everything. Mapping would be easier if there were more field selection options. For example, it would be nice to have a providers location order be available instead of alphabetical being the only option. 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